Industry best available commission structure with 100% white labelled and hosted solution.

Transcription

1 Unique Features of RMS Wallet Easy Navigation Menu's Auto Detecting Operator and Circle Supports All Operators & Circles 24 x 7 Instant Recharge Instant Recharge (Less than 3 seconds) Single Balance for all Services Postpaid Bill Payment Service Utility Bill Payments (Electricity, GAS, Insurance) High Commission Structure Industry best available commission structure with 100% white labelled and hosted solution. Industry Best Commission Sharing Option to set different Commission Structure for each Distributors, Sub-Retailers, Resellers & Retailers Option to configure Surcharge for Postpaid Operators Complete Commission Details & Reports Wide Range of Recharging Options We are proud that RMS Wallet" is the Only Company in India having Wide Range of Recharging Options on a White Labelled Platform SMS Based Module - Offline Web Based Module - Online Desktop Application (Linux, Windows & Mac) - Online Robust Recharge API's J2ME Application (GRPS & SMS Based) Supports on all JAVA Phones - Offline & Online Android Application (GRPS & SMS Based) - Offline & Online Simple WAP Site - Online Dial In Recharge (Coming Soon) Offline Mobile Applications (JAVA & Android) Our Mobile Application has 2 modules 1) SMS Module

2 2) GPRS Based Module SMS Based Module SMS Module works by sending SMS from your SIM Card to our Server Number, like how you are using our SMS Based Recharge. Once the application is installed on your mobile you don't need to draft any messages, once the settings is saved you only need to open the application and Select the Operator -> Enter Mobile Number -> Confirm Mobile Number -> Enter Recharge Amount and Just Submit. Application will automatically send SMS and give you the confirmation via SMS GPRS Based Module GPRS Module works exactly how SMS Module works but instead of sending SMS request to server GPRS Module uses GPRS connection to communicate with our Server, in order to use this module GPRS connection should be enabled on your Mobile Phone. Works with GPRS and SMS Based (Offline) Works with GPRS and SMS Based (Offline) Supports all JAVA Enabled Phones (Almost all Phones) Android Version (GPRS & SMS) Easy to Install & Configure Credit & Debit Option Option to Get Reports between 2 days Change & Forget PIN Raise Dispute Ticket Check Transaction/Dispute Status Option to Recharge from Phone Contacts 100% White Labelled Application Reports 100% Transparent Reports with 360 Degree Operator & Circle Wise Reports 360 Degree view of Recharge History & Commission Earned Graphical Analytic Charts for Business Development Export & Filter Recharge Transactions into Excel Operator Wise & Circle Wise Reports for Business Development Print/Download/ Bill & Recharge Receipts Commission Management Manage all customers commission effectively through a simple web interference. Create different Commission Packages Quickly Edit Operator Wise Commission

3 Option to set different commission for different Users Configure your own Surcharges for Bill Payments Define Percentage of Commission Sharing Instant Commission Allotment Billing & Support System Integrated Billing System with Payment Update Form Automated Payment Update System Auto Reconciliation of Disputed Recharges 100% Transparent Billing & Reports Centralized Ticket Based & SMS Based Support Transfer Recharge Credit through SMS/Mobile Apps Branding / Make it yours Fully Customizable Website You can customize your control panel & website as your wish. You can upload your own company logo, contents and also make changes according to your needs. Full Administration privilege will be yours. All our Services are 100% white labelled. Our Company Name or back links will never display on your website. Change Theme 12+ Color Themes Available Upload Your Company Logo JQuery Slider Show (Supports upto 4 images) 15+ Content Filled Pages with Easy Customization Options to Edit Site Title, Meta Tags & Descriptions of each Pages Advanced HTML WYSIWYG editor for editing your Images & Pages Update your own contents in the Selling Page Option to Show or Hide each page Edit Side Menu Content with Show or Hide Option Change Layout of the Side Menu (Right & Left) Option to Edit Header & Footer Add your own Metatags, Keywords & Site Description for SEO Option to configure Logout Re-direction URL Prepaid Mobile Operators Mobile Recharge:- Aircel Airtel BSNL Loop Mobile MTS Reliance CDMA Reliance GSM S Tel Uninor Videocon Virgin CDMA Virgin GSM Vodafone Tata DOCOMO Tata Indicom Tata Walky DTH Recharge:- Dish TV DTH Videocon DTH Tata Sky DTH Sun DTH Airtel DTH Big TV DTH

4 Data Card Recharge:- Reliance NetConnect+ Reliance NetConnect 1X Tata Photon+ Tata Photon Whiz MTS MBlaze MTS MBrowse Postpaid Bill Payments:- Airtel Postpaid BSNL Postpaid Idea Postpaid Loop Mobile Postpaid Reliance CDMA & GSM Postpaid Vodafone Postpaid Tata DOCOMO Postpaid Tata Indicom Postpaid Landline & Broadband Bill payments:- Airtel Landline & Broadband BSNL Landline & Broadband MTNL Delhi Landline & Broadband Electricity Bill Payments:- BSES Rajdhani Power Limited Yamuna Power Limited Tata Power Delhi Distributon (Delhi) Reliance Energy Limited (Mumbai) Insurance Premium Payments:- Tata AIA Life Insurance ICICI Prudential Life Insurance (All Polices) Bulk SMS & Bulk Voice Calls:- Normal SMS Priority SMS Marketing SMS Transactional SMS Alert SMS Travel (Upcoming June 2014):- Flight Hotel Bus Money Transfer Railway Holiday Packages Support Team Our highly trained staffs are available from 9 am to 9 pm (IST) for phone, live chat, online ticket & support. In addition we have comprehensive Knowledge Base "No one in India providing all the features and services together in a fully white labeled platform. "Earning possibilities are Unlimited with us. Join With Us & Make the most of now. Our Shoulders have enough strength and Capability to full fill your dreams...

5 Raise a Support Ticket We believe that our Success is possible only through your Success so we always put our best effort to make you success by providing unmatched level of Support. As a part of our continuous effort to improve our support system and to ensures all your support and services issues are correctly been followed up and addressed by our Support Team on time, we request you to please follow the below guidelines RECHARGE SERVICE ISSUES Recharge Services Issue are mainly classified under 4 categories RECHARGE DISPUTE (TICKET SYSTEM) If you got a complaint from your customers that they have not received the talk time/benefits of the recharge then before marking the transaction as Dispute please check whether the Operator Reference Number is generated for the transaction in your Recharge History, if not found then please click on Dispute button to mark it as Dispute If Recharge Dispute Handling 24X7 Average Response Time : Hours Things to be remembered 1. You must report dispute within 48 hours. 2. Cannot raise tickets after 48 hours. 3. Refunded money will be added to your recharge balance.

6 4. It may take up to 48 hours to get the correct status from the operator end once the dispute is raised. DENOMINATION ISSUES Sometimes some denominations of any operator may get failed from our end, in such cases please raise a support ticket Other Technical Issues or mail to support@rmswallet.com from your registered mail ID and also please mention some sample failed transaction IDs for reference. We will cross check it and do the needful Denomination Issues Average Response Time: Hours Things to be remembered. 1. The benefits provided by the operators are different for recharges done through their website, through online partners and LAPU (Retailers SIM). So please make sure the denomination is available for web based recharges. 2. For Tata Docomo, multiple of Rs 10 will come under Special. Such denominations will not work in TOP UP 3. For BSNL, different types of recharge types are available as mentioned below TOP UP For normal Top up Recharges Recharge- For Validity Recharges. Special- for STV and Value added services 3G- For 3G Recharges Make sure you are doing correct denominations in correct route. You can get the details from BSNL Websites 4. We Support only Specific SUN DTH Denominations, Denominations are listed below, Make sure you choose one of them. 10, 20, 25, 39, 40, 100, 133, 155, 160, 165, 169, 175, 180, 189, 200, 270, 300, 400, 440, 449, 480, 500, 525, 549, 555, 600, 620, 655, 699, 780, 790, 880, 950, 999, 1000, 1069, 1099, 1310, 1349, 1399, 1499, 1555, 1599, 1600, 1699, 1800, 1999 WRONG RECHARGE (ONLY FOR DTH SERVICES)

7 As of now there is no provision to transfer or refund wrong recharges done on mobile numbers. But for the DTH following service providers are currently providing reversal /transfer facility. Operator Service Type Reversal/Transfer Airtel Digital TV DTH Available Dish TV DTH Available Big TV DTH Available Tata Sky DTH Available Videocon DTH DTH Available Wrong Recharge Average Response Time:- 2-7 Working Days Things to be remembered. 1. Reversal request should reach us within 24 hours of transaction time 2. Reversal is at the sole discretion of the service provider 3. Raise a support ticket under Other Technical Support / mail to any of our executive in below format. a. Wrong Number b. Correct Number c. Transaction ID- 4. TAT for reversals can be upto 7 working days 5. Reversal/Transfer is not possible if the customer utilized the amount to activate/subscribe any services/packs. SERVICE RELATED ISSUE Issues like operator down time, Wrong Operator Recharges, Postpaid Bill Settlement and all other recharge related issues will be come under this section. Depending upon the type of the

8 issue TAT will be different. You can raise a support ticket Other Technical Issues or mail to support@royalmultiservices.com from your registered address or keep touch our support executives. Service Related Issue Average Response Time: Hours Things to be remembered. 1. If you are getting Operator down Time error, please try with any other denominations. Sometimes for invalid denomination also we may get the same error from the operator. 2. For the post paid Bills, it may take up to 72 hours to reflect if the bill is paid after due date. 3. All the scheduled maintenance will be informed to our customers in advance. 4. If operator reference number is not available, use the date,time & amount of the transaction to confirm the recharge with customer care Operator Reference Number We provide operator reference number for almost all transactions and in some cases we will not get operator reference ID from the operator end. 1. What is Operator Reference number? Operator reference number is the unique number provided from the operator to indentify a particular transaction. 2. Where can I get the operator Reference Number? Operator reference number will be displayed in the Recharge History, select the particular transaction and click the + button. If the operator reference number is not displayed there you can click Update Operator Reference Number. You will get the same through our recharge API. 3. What is the Use of Operator Reference Number? If the customer is complaining the recharge is not success, you can provide this reference number to the customer. Customer can easily confirm the recharge by calling their customer care. If operator reference number is not available, use the date, time and amount of the transaction to confirm the recharge

9 Recharge API s API stands for Application Programming Integration which is widely used to integrate and enable interaction with other software, much in the same way as a user interface facilitates interaction between humans and computers. Our API codes can be easily integrated to any web or software application. To Get Complete List of Available API's,Widgets, Sample Scripts, Comprehensive API Documentation please login into account and navigate to "API & Downloads" Sections and Play with it Comparison with LAPU & Our Recharge System Our Recharge System is Not Based on Traditional LAPU Based Automate Systems, so please don't try to compare our Service and Support with Companies who are providing automated LAPU Based System with Flat Commission Structure Our System is Stable & Designed to Support Unlimited Number of Transactions with Instant Recharges (Less than 3 seconds) LAPU Based Recharge System Our Recharge System Required more than 50 seconds to process one request Instant Recharges (less than 3 seconds) Not Authorized by Operators Required Many External Hardwares and Softwares Success ratio less than 60% Limited Transaction Need to maintain huge infrastructure Not Reliable Solution Max 1 Transaction in a Minute Directly Connected with Operators No Hardware or Software Required More than 99% Success Ratio Unlimited Transactions No Infrastructure Required 100% Reliable & Stable Solution Transaction in a Second Mobile Recharge Account Features

10 Mobile, DTH & Data Card -- Supports All Operators & Circles Utility Bill Payments -- Electricity, GAS, Insurance Payments High Commission Structure -- Set Commission for each Distributors Offline SMS Based Recharge Mode -- Set your Local Numbers for SMS Based Recharge J2ME Mobile Application -- Supports GPRS & SMS Based Recharge Recharge Desktop Software (Windows,Linux & Mac) -- White labelled Software Robust Recharge API's -- Powerful & Reliable Recharge API's Automatic Reconciliation -- Fully automatic refund for disputed transactions Appoint Unlimited Distributors & Retailers --No Extra Costs Your own Brand Name % White Labeled Solution Instant Recharges -- Process within 5 Seconds Centralized Dispute Handling -- No Worry we handle & settle all disputes Directly Connected with Operator Servers -- No SIM/LAPU Based Recharges Prepaid Mobile Operators Mobile Recharge:- Aircel Airtel BSNL Loop Mobile MTS Reliance CDMA Reliance GSM S Tel Uninor Videocon Virgin CDMA Virgin GSM Vodafone Tata DOCOMO Tata Indicom Tata Walky DTH Recharge:- Dish TV DTH Videocon DTH Tata Sky DTH Sun DTH Airtel DTH Big TV DTH Data Card Recharge:- Reliance NetConnect+ Reliance NetConnect 1X Tata Photon+ Tata Photon Whiz MTS MBlaze MTS MBrowse Postpaid Bill Payments:- Airtel Postpaid BSNL Postpaid Idea Postpaid Loop Mobile Postpaid Reliance CDMA & GSM Postpaid Vodafone Postpaid Tata DOCOMO Postpaid Tata Indicom Postpaid Landline & Broadband Bill payments:- Airtel Landline & Broadband BSNL Landline & Broadband MTNL Delhi Landline & Broadband Electricity Bill Payments:- BSES Rajdhani Power Limited Yamuna Power Limited Tata Power Delhi Distributon (Delhi) Reliance Energy Limited (Mumbai)

11 Insurance Premium Payments:- Tata AIA Life Insurance ICICI Prudential Life Insurance (All Polices) Bulk SMS & Bulk Voice Calls:- Normal SMS Priority SMS Marketing SMS Transactional SMS Alert SMS Travel (Upcoming June 2014):- Flight Hotel Bus Money Transfer Railway Holiday Packages "No one in India providing all the features and services together in a fully white labeled platform. Payment Gateway Payment Gateway We understand the hurdles of running an Online B2C Recharge Site with Payment Gateway and the long negotiations required with payment gateway service providers to make sure that you don't incur any loss. Here we bring you the most cost effective bundle solution for collecting payments in association with one of the largest consumer payment processor in the world. Our Key Features Lowest Services Charges : We guarantee the lowest service charges in the market without charging huge integration charges Lowest Integration Charges : You can go live with a stable payment gateway without emptying your pocket High Success Ratio : Robust technical architecture to avoid un-necessary failures with intelligent retry option. All Credit/Debit & Net Banking : You can accepts all major banks internet banking, Debit Card & Credit Cards. Mobile Payments: Automatically detects mobile browser and rendering the page for the best view, you don't need to optimize for mobile browsers

12 Go Live Faster : Go Live faster than any other payment gateway providers*. Easy and hassle free documentations.