OUR MISSION VISION - VALUES

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1 2015 New Faculty Orientation OUR MISSION VISION - VALUES MISSION: WE ARE COMMITTED TO ENHANCING THE QUALITY OF LIFE THROUGH IMPROVED HEALTH, THE PROFESSIONAL PREPARATION OF THOSE WHO WILL SERVE THE HEALTH NEEDS OF OTHERS, AND THE DISCOVERY OF KNOWLEDGE THAT WILL BENEFIT ALL. VISION: Inspiring Innovation to be the best at Improving Health CORE VALUES: * Respect * Integrity * Teamwork * Excellence 1

2 STRATEGIC IMPERATIVES Achieve the highest level of Quality, Safety and Value Educate and Invest in Creating a Diverse and Inclusive Workforce that Strives for Personal and Professional Success Create an Extraordinary Patient Experience STRATEGIC IMPERATIVES Create Innovation through Research Develop & Differentiate our Regional Integrated Academic Healthcare System 2

3 STRATEGIC IMPERATIVES, GOALS AND METHODS Achieve the Highest Level of Quality, Safety and Value Be among the top 10 Academic Medical Centers in Quality and Value in the Country Reduce mortality (O/E) Reduce CAUTI and CLABSI (infections) Reduce cost per discharge (adjusted for CMI and wage index) Increase resource utilization of Core Labs STRATEGIC IMPERATIVES, GOALS AND METHODS Educate and Invest in Creating a Diverse and Inclusive Workforce that strives for Personal and Professional Success A diverse workforce of faculty staff and students will engage in new learning opportunities targeted toward organizational priorities and individual growth New learning opportunities targeted toward organizational priorities and individual growth will be recorded and measured through the Learning Management system (LMS), Continuing Medical Education (CME) and core curricular activities Learning activities will be developed around institutional priorities of quality, value and process improvement Learning activities will be developed that promote job competency and career advancement Increase participation of teaching faculty in OSLER regional and national education workshops and programs for advancement in their educational skills and scholarship 3

4 STRATEGIC IMPERATIVES, GOALS AND METHODS Educate and Invest in Creating a Diverse and Inclusive Workforce that strives for Personal and Professional Success Create a Diverse and Inclusive Workforce of Faculty, Staff, Students, Residents and Fellows Develop a shared and inclusive understanding of Diversity Create a welcoming campus climate Recruit and retain a diverse student body Recruit and retain a diverse workforce Develop a D&I catalog that fosters U.S. and International cultural competencies Coordinate organizational change for a diversified leadership and management STRATEGIC IMPERATIVES, GOALS AND METHODS Create an Extraordinary Patient Experience Be at or above the 75th percentile in patient satisfaction for all areas of the National Research Consultants (NRC) UHC Benchmarking Group Conduct visioning sessions with all key constituencies to design and define the Penn State Hershey experience Design and implement Penn State Hershey Medical Center experience management and employee education curriculum Develop sustainability model and work plan Identify and address areas of emphasis for outpatient care (Medical Group) Identify and address areas of emphasis for inpatient care Identify and address areas of emphasis for emergency department care 4

5 STRATEGIC IMPERATIVES, GOALS AND METHODS Create Innovation through Research Advance our Leadership in Biomedical Research and Commercialization Establish Penn State Hershey as a leader in clinical studies Grow our technology commercialization platform Develop the next generation of research Expand our capabilities in personalized/precision medicine across disciplines Grow graduate education component of research mission STRATEGIC IMPERATIVES, GOALS AND METHODS Develop & Differentiate our Regional Integrated Academic Healthcare System Grow a regional healthcare system through strategic partnerships to enable the development of population health management approaches in Central Pennsylvania Identify and prioritize the top 10 opportunities for service expansion in our region Develop and implement an approach to improve quality, increase efficiency and reduce costs of care for PSU covered lives in State College, with the goal of achieving a reduction in the cost increase curve Expand clinical research trials at the Regional Medical Campus and with Cancer Care Partnership in State College by reinstating oncological clinical trials Develop a full medical curriculum regional campus at State College that takes advantage of the resources in and around University Park Complete the goals of the three-year Community Health Needs Assessment for a diverse population 5

6 Our Culture of Respect RESPECT INTEGRITY TEAMWORK EXCELLENCE Our Culture of Respect Respect - Listen, hear and give credit - Embrace our backgrounds, talents, and perspectives - Be compassionate, thoughtful, considerate, and kind 6

7 Our Culture of Respect Integrity - Be the best you can be, every time - Have moral courage to ask hard questions of ourselves and others - Be consistent and fair Our Culture of Respect Teamwork - Commit to working together to ensure the best experience for co-workers, patients & trainees - Share knowledge for the benefit of the team - Earn the trust of your teammates 7

8 Our Culture of Respect Excellence - Align personal performance with our mission, vision, values, and strategic imperatives - Set personal goals and exceed expectations - Always be solution focused Penn State Health Oath Our Penn State Health Promise We will work together to improve communication, reduce barriers, be transparent, and offer respectful, quality service in a safe and health environment. 8

9 Penn State Health Oath Penn State Health Our Promise I will provide our patients and families with: * Compassionate, supportive, patient and family-centered quality care * Respect for their opinions and ability to make informed decisions related to their care * A collaborative team, fully engaged with our patients in our interactions Penn State Health Oath Penn State Health Our Promise I will provide my colleagues with: * A consistent culture of respect where I actively listen and demonstrate a positive attitude * Supportive, professional and dependable teamwork * Kindness, recognition, understanding and patience 9

10 Penn State Health Oath Penn State Health Our Promise I will work with my colleagues to provide my community with. * A trusted and reliable partnership * Education and support, designed to promote healthy living * Tools and resources to encourage safety * A collaborative environment that involves our employees and our neighbors Penn State Health Oath Penn State Health Our Promise I will work with my colleagues to provide our society with. * Continual assessment of societal healthcare concerns * A model for quality and excellence in delivery of care * Inspired future healthcare leaders * Collaborative research and education which transforms global health 10

11 Penn State Health Oath We exist to improve health in Central Pennsylvania and around the globe 11

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