Set objectives and provide support for team members

Transcription

1 Set objectives and provide support for team members UV30810 M/600/9600 Learner name: VRQ Learner number:

2 VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy and Sport and Active Leisure sectors, with over 45 years of experience. VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DCELLS and CCEA. VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement. Statement of unit achievement By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic. This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signature Assessor initials IV signature (if sampled) Assessor tracking table All assessors using this Record of Assessment book must complete this table. This is required for verification purposes. Assessor name Assessor signature Assessors initials Assessor number (optional)

3 UV30810 Set objectives and provide support for team members The aim of this unit is to enable you to identify the requirements of a team based on its objectives and how to support and develop that team to meet those objectives. UV30810_v8

4 Level 3 Credit value 5 GLH 35 Observation(s) 0 External paper(s) 0

5 Set objectives and provide support for team members Learning outcomes On completion of this unit you will: 1. Be able to communicate a team s purpose and objectives to the team members 2. Be able to develop a plan with team members showing how team objectives will be met 3. Be able to support team members identifying opportunities and providing support 4. Be able to monitor and evaluate progress and recognise individual and team achievement Evidence requirements 1. Working environment There is no requirement for you to be observed/assessed in a work environment. 2. Teaching practice There is no requirement for you to undertake teaching practice. 3. Achieving assessment criteria There must be valid, authentic and sufficient evidence for all assessment criteria. Holistic assessment is encouraged and one piece of evidence may be used to meet the requirements of more than one assessment criterion. 4. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. This evidence may include projects, assignments, case studies, reflective accounts, oral/written questioning and/or other forms of evidence. 5. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved. 6. External paper There is no external paper requirement for this unit. UV

6 Developing knowledge Achieving knowledge outcomes You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies 4 UV30810

7 Knowledge Outcome 1 Be able to communicate a team s purpose and objectives to the team members You can: Portfolio reference / Assessor initials* a. Describe the purpose of a team b. Set team objectives with its members which are SMART (Specific, Measurable, Achievable, Realistic and Time-bound) c. Communicate the team s purpose and objectives to its members *Assessor initials to be inserted if orally questioned. UV

8 Outcome 2 Be able to develop a plan with team members showing how team objectives will be met You can: Portfolio reference / Assessor initials* a. Discuss with team members how team objectives will be met b. Ensure team members participate in the planning process and think creatively c. Develop plans to meet team objectives d. Set SMART personal work objectives with team members *Assessor initials to be inserted if orally questioned. 6 UV30810

9 Outcome 3 Be able to support team members identifying opportunities and providing support You can: Portfolio reference / Assessor initials* a. Identify opportunities and difficulties faced by team members b. Discuss identified opportunities and difficulties with team members c. Provide advice and support to team members to overcome identified difficulties and challenges d. Provide advice and support to team members to make the most of identified opportunities *Assessor initials to be inserted if orally questioned. UV

10 Outcome 4 Be able to monitor and evaluate progress and recognise individual and team achievement You can: Portfolio reference / Assessor initials* a. Monitor and evaluate individual and team activities and progress b. Provide recognition when individual and team objectives have been achieved *Assessor initials to be inserted if orally questioned. 8 UV30810

11 Unit content This section provides guidance on the recommended knowledge and skills required to enable you to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the opportunity to cover all of the unit content. Outcome 1: Be able to communicate a team s purpose and objectives to the team members Describe the purpose of a team: Group formation theory (forming, storming, norming, performing), role allocation in groups (e.g. team roles company worker, chairperson, shopper, plant, resource investigator, monitor evaluator, temp worker, computer finisher), difference between groups and teams, synergy, written, verbal and non-verbal communication, relationship between team and achieving organisational goals, organisational ideology. Set smart team objectives with members: Making strategic planning operational, allocation of objectives, negotiation skills, written, verbal and nonverbal communication, action planning. Communicate the team s purpose and objectives to its members: Written, verbal and non-verbal communication, communication networks (e.g. Y, wheel, circle, chains, all channel), organisational practice for disseminating information (e.g. team talks, meetings, newsletters, notice boards, individual reviews). Outcome 2: Be able to develop a plan with team members showing how team objectives will be met Discuss with team members how team objectives will be met: Written, verbal and non-verbal communication, negotiation skills, action planning, agenda setting, holding team meetings. Ensure team members participate in the planning process and think creatively: Brainstorming, planning models (e.g. SWOT analysis strengths, weaknesses, opportunities, threats, PEST analysis political, economic, social, technological), management style (e.g. democratic, consultative, participative), motivation theory (e.g. Maslow, Herzberg, McGregor), methods of creative thinking (evolution, synthesis, revolution), Blooms taxonomy. Develop plans to meet team objectives: Knowledge of organisational strategic plan, making strategy operational, action planning, setting goals for each areas of objectives and describing what needs to be done to achieve these, analysis of activities and decisions required, creating organisation structure, establish targets and measurement of performance for team activity. Set SMART personal work objectives with team members: SMART objectives (Specific, Measurable, Achievable, Realistic and Time-Based), negotiation skills, written, verbal and non-verbal communication, establish targets and measurements of performance for individual, identify how these will be reviewed. UV

12 Outcome 3: Be able to support team members identifying opportunities and providing support Identify opportunities and difficulties faced by team members: Organisational policy and practice that supports or is at variance with team s/individual objectives, potential difficulties (e.g. managing change, individual targets not being met, personal factors affecting, team members contributions, need for new skills to be developed), internal and external opportunities availability, TNA (Training Needs Analysis), how to direct, encourage and train individuals, performance reviews, appraisal. Discuss identified opportunities and difficulties with team members: Written, verbal and non-verbal communication, communication networks (e.g. Y, wheel, circle, chains, all channel), organisational practice for disseminating information (e.g. team talks, meetings, individual reviews). Provide advice and support to team members to overcome identified difficulties and challenges: Action planning, potential difficulties (e.g. managing change, individual targets not being met, personal factors affecting team members contributions, requirement for new skills training) written, verbal and non-verbal communication, motivation theory (e.g. Maslow, Herzberg, McGregor), individual reviews, appraisal. Provide advice and support to team members to make the most of identified opportunities: Action planning, motivation theory (e.g. Maslow, Herzberg, McGregor), potential opportunities (e.g. new skills development, changing job roles, increased engagement with organisational operations and/or strategy), written, verbal and nonverbal communication, individual reviews. Outcome 4: Be able to monitor and evaluate progress and recognise individual and team achievement Monitor and evaluate individual and team activities and progress: Using feedback from a range of suitable sources (e.g. individual, team members, managers), evaluation theory (e.g. Kirkpatrick), appraisal system (relationship to organisational objectives, regular monitoring, legislation that affects equality, data protection, follow up action, appeals procedure) formal and informal review. Provide recognition when individual and team objectives have been achieved: Written, verbal and non-verbal feedback different methods of presentation of results (e.g. publication of results in meetings, notice boards, newsletters, internal and external to the organisation), team meetings, one to one reviews, giving feedback. 10 UV30810