Price List. For Residential Customers. Line Rental and Broadband Hardware Call Plans International Calls Premium Rate Calls.
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1 Price List For Residential Customers Line Rental and Broadband Hardware Call Plans International Calls Premium Rate Calls 28 September 2015
2 Standard Line Rental, Optional Line Services and Broadband Subscriptions Product Frequency Price Line Rental Monthly 17.99* Line Rental Annually Caller Display Monthly 1.75 Voic Monthly 1.75 Incoming Call Alert# Monthly Way Calling# Monthly 3.30 Call Barring# Monthly 3.30 Auto Redial# Monthly 3.30 Call Divert# Monthly 3.30 Broadband Monthly as set out in Order Confirmation Hardware Hardware Price Standard Router Plus Router Premium Router * For existing customers this price will be effective 28 October 2015 # Product combinations available and priced as follows: 2-4 Services ; 5 Services
3 Call Plan Charges (per minute) Plan Currency Day Evening Weekend Talk Anytime GBP Talk Evening & Weekends GBP UK Mobile FM 1-10 GBP Low Cost Call - National numbers GBP Higher rate Services - National NTS numbers GBP No Call Plan GBP
4 Call Plan and Boost Information Call Plan Price When Can I Use It? UK Landlines (Call Prefix 01, 02, 03) UK Mobiles 0845 & 0870 Premium Rate (Call Prefix 09, 118 etc) Talk Anytime hours a day, 7 days a week Included Not included and charged at rate set out in Price List (plus 16p connection charge) Included Not included and charged at rate set out in Price List (plus 16p connection charge) Talk Evening and Weekend 2.99 Between the hours of 6pm-6am Monday to Friday and any time during the weekend Included during allocated times. Outside of these times, calls are charged at standard rate as set out in Price List (plus 16p connection charge). Not included and charged at rate set out in Price List (plus 16p connection charge) Included during allocated times. Outside of these times, calls are charged at standard rate as set out in Price List (plus 16p connection charge). Not included and charged at rate set out in Price List (plus 16p connection charge) Mobile Minutes Booster hours a day, 7 days a week Not included and charged at rate set out in Price List (plus 16p connection charge) Included up to limit (as set out in Order Confirmation) Not included and charged at rate set out in Price List (plus 16p connection charge) Not included and charged at rate set out in Price List (plus 16p connection charge) Top 77 International Destinations Booster* hours a day, 7 days a week N/A N/A N/A N/A *Destinations included are: Andorra, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Denmark, Dominican Republic, Estonia, Finland, France, French Guiana, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Monaco, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, U.S. Virgin Islands, U.S.A., Uruguay, Venezuela, Vietnam. Please note this does not include calls to international mobiles, the charges for which are set out below.
5 International Call Charges ( pence per minute) Destination Day Evening Weekend Destination Day Evening Weekend Afghanistan Belarus Mobile Albania Belgium Albania Mobile Belgium Mobile Algeria Belize Algeria Mobile Belize Mobile American Samoa Benin Andorra Bermuda Andorra Mobile Bermuda Mobile Angola Bhutan Anguilla Bolivia Antigua And Barbuda Bolivia Mobile Argentina Bosnia-Herzegovina Armenia Bosnia-Herzegovina Mobile Armenia Mobile Botswana Aruba Brazil Aruba Mobile British Indian Ocean Territory Ascension Islands British Virgin Islands Australia Brunei Darussalam Australia Mobile Bulgaria Austria Bulgaria Mobile Austria Mobile Burkina Faso Azerbaijan Burkina Faso Mobile Bahamas Burundi Bahrain Cambodia Bangladesh Cameroon Barbados Cameroon Mobile Barbados Mobile Canada Belarus Canary Isles
6 Cape Verde Dominica Cape Verde Mobile Dominica Mobile Cayman Islands Dominican Republic Central African Republic East Timor Mobile Central African Republic Mobile Ecuador Chad Ecuador Mobile Chile Mobile Egypt China Egypt Mobile China Mobile El Salvador Christmas Island El Salvador Mobile Cocos Island Ellipso Colombia Equatorial Guinea Comoros Eritrea Congo DR Estonia Congo DR Mobile Estonia Mobile Cook Islands Ethiopia Costa Rica Ethiopia Mobile Costa Rica Mobile European Mobile Satellite Croatia Faeroes Islands Croatia Mobile Falkland Islands Cuba Falkland Islands Mobile Cyprus Fiji Cyprus Mobile Fiji Mobile Cyprus North Finland Czech Republic Finland Mobile Czech Republic Mobile France Denmark France Mobile Denmark Mobile Freephone 0 0 0
7 French Guiana Haiti Mobile French Guiana Mobile Honduras French Polynesia Hong Kong Gabon Hong Kong Mobile Gabon Mobile Hungary Gambia Hungary Mobile Georgia Iceland Georgia Mobile Iceland Mobile Germany India Germany Mobile India Mobile Ghana Indonesia Ghana Mobile Indonesia Mobile Gibraltar Inmarsat A Gibraltar Mobile Inmarsat B Greece Inmarsat M & Mobiq Greece Mobile Iran Greenland Iraq Grenada Iridium Guadeloupe Israel Guadeloupe Mobile Italy Guam Italy Mobile Guatemala Ivory Coast Guinea Jamaica Guinea Mobile Jamaica Mobile Guinea-Bissau Japan Guyana Japan Mobile Guyana Mobile Jordan Haiti Jordan Mobile
8 Kazakhstan Madagascar Kazakhstan Mobile Madagascar Mobile Kenya Malawi Kenya Mobile Malaysia Kiribati Malaysia Mobile Kuwait Maldives Kuwait Mobile Mali Kyrgyzstan Malta Kyrgyzstan Mobile Malta Mobile Laos Marshall Islands Laos Mobile Martinique Latvia Martinique Mobile Latvia Mobile Mauritania Lebanon Mauritania Mobile Lebanon Mobile Mauritius Lesotho Mexico Liberia Mexico Mobile Liberia Mobile Micronesia Libya Moldova Liechtenstein Moldova Mobile Liechtenstein Mobile Monaco Lithuania Monaco Mobile Lithuania Mobile Mongolia Luxembourg Montserrat Luxembourg Mobile Morocco Macao Mozambique Mobile Macedonia Myanmar Macedonia Mobile Namibia
9 Nauru Papua New Guinea Nepal Paraguay Netherlands Peru Netherlands Mobile Peru Mobile Netherlands Antilles Philippines Netherlands Antilles Mobile Poland New Caledonia Poland Mobile New Caledonia Mobile Portugal New Zealand Portugal Mobile New Zealand Mobile Puerto Rico Nicaragua Qatar Niger Republic of Ireland Niger Mobile Republic of Ireland Mobile Nigeria Reunion Nigeria Mobile Reunion Mobile Niue Romania Norfolk Island Romania Mobile North Korea Russia Northern Mariana Islands Russia Mobile Norway Rwanda Norway Mobile Rwanda Mobile Oman Rwanda Mobile Oman Mobile Rwanda Mobile Pakistan Samoa Pakistan Mobile San Marino Palau Sao Tome and Principe Panama Sao Tome and Principe Mobile Panama Mobile Saudi Arabia
10 Saudi Arabia Mobile St Pierre And Miquelon Mobile Senegal St Vincent and The Grenadines Serbia and Montenegro Sudan Serbia and Montenegro Mobile Surinam Seychelles Surinam Mobile Seychelles Mobile Swaziland Sierra Leone Sweden Singapore Sweden Mobile Singapore Mobile Switzerland Slovakia Switzerland Mobile Slovakia Mobile Syrian Arab Republic Slovenia Taiwan Slovenia Mobile Tajikistan Solomon Islands Tajikistan Mobile Somalia Tanzania South Africa Tanzania Mobile South Africa Mobile Thailand South Korea Thailand Mobile South Korea Mobile Thuraya Spain Togo Spain Mobile Togo Mobile Sri Lanka Tokelau Sri Lanka Mobile Tonga St Helena Tonga Mobile St Kitts And Nevis Trinidad and Tobago St Lucia Trinidad and Tobago Mobile St Lucia Mobile Tunisia St Pierre And Miquelon Tunisia Mobile
11 Turkey Vanuatu Turkey Mobile Vatican City Turkmenistan Venezuela Turks and Caicos Venezuela Mobile Turks and Caicos Mobile Vietnam Tuvalu Vietnam Mobile Uganda Virgin Islands U.S Ukraine Wallis And Futuna United Arab Emirates Yemen United Arab Emirates Mobile Yemen Mobile United States Yugoslavia United States [Alaska] Zambia Uruguay Zimbabwe Uzbekistan Zimbabwe Mobile
12 Special Number and Dial Up Charges (pence per minute) DESTINATION DIAL PREFIX DAY EVENING WEEKEND DESTINATION DIAL PREFIX DAY EVENING WEEKEND Service f Service f Service f Service j Service j Service j Service k Service k Service k Service k Service k Service m Service p5 Service pn1 Service pn Premium Rate Service p Premium Rate Services p Premium Rate g Premium Rate g Premium Rate g Premium Rate j Premium Rate m Premium Rate m Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p
13 Service pn10 Service pn10 Service pn10 Service pn10 Service pn11 Service pn12 Service pn13 Service pn13 Service pn13 Service pn14 Service pn14 Service pn Premium Rate p Premium Rate p Premium Rate p Premium Ratep Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p
14 Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Premium Rate p Service pn Premium Rate p Service pn Premium Rate p Service pn Premium Rate p Service pn Premium Rate p Service pn Premium Rate p Service pn Premium Rate p Service pn Premium Rate p Service pn Premium Rate p Service pn Premium Rate p Service pn Premium Rate p Services Premium Rate p
15 DESTINATION DIAL DAY EVENING WEEKEND DESTINATION DIAL DAY EVENING WEEKEND Premium Rate p Wifi Services fw Premium Rate p Wifi Services fw Premium Rate p Wifi Services fw Premium Rate p UK Mobile - d Premium Rate p UK Mobile - f Premium Rate p UK Mobile - fm Premium Rate p UK Mobile - fm Premium Rate p UK Mobile - fm Premium Rate p UK Mobile - fm Premium Rate p UK Mobile - fm Premium Rate p UK Mobile - fm Premium Rate pn UK MOBILE - fm Premium Rate pn UK Mobile - fm Premium Rate pn UK Mobile - fm Premium Rate pn UK Mobile - fm Premium Rate pn UK Mobile - j Premium Rate pn UK Mobile - k Services at A2 Rate r UK Mobile - pn Services at A2 Rate r UK Mobile - pn Services at National Rate pn Special Service - FF Connection charges only Services at National Rate pn Free of Charge Free Free UK Multimedia Services g Free of Charge - Freephone Free Free UK Service at A1 rate National Free Of Charge Free of Charge - Freephone Free Free
16 DESTINATION DIAL PREFIX DAY EVENING WEEKEND DESTINATION DIAL PREFIX DAY EVENING WEEKEND C12 - i Multimedia Services - g Calls to g Multimedia Services - g Calls to g Multimedia Services - g Dial up Internet Servicesi Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia services - g Dial up Internet Services i Multimedia services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g
17 Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia Services - g Dial up Internet Services i Multimedia services - g Dial up Internet Services i Multimedia Services - g Information Services n Multimedia Services - g Message Service c Multimedia Services - g
18 Message Services c Multimedia Services - g Message Services c Multimedia Services - g Message Services pn Multimedia Services g Multimedia Services g New Voice Services g Multimedia Services - g Free Of Charge - Free phone Multimedia Services - g Service c Multimedia Services - g Service d Multimedia Services - g Service d Multimedia Services - g Service
19 OTHER CHARGES Charges you may incur before your first bill (if requested) New Line Activation Fibre Broadband Activation Connection Charge Charges for connecting, installing or activating the service will be outlined in your Order Confirmation. Priority Connection Service Setup Charge This is outlined within the Order Confirmation. Router Handling and Delivery Charge Non-fixed charges you may incur during contract minimum period Abortive Visit Charge If you miss or cancel an appointment, you will be charged Where a BT engineer attends at your address for the purposes of installing and/or repairing a fault with the service reported by you and the cause of the fault is found be due or caused by your act or omission, a charge of will apply. Cancelled Appointment Charge If you cancel the appointment for the BT engineer to visit your property for whatever reason, and do not give us reasonable notice (72 hours), a charge of will apply. Home Move Charge 99.00* Reconnection Charge - Where your service is suspended due to nonpayment or a breach of your contractual obligations, a charge will apply. Where your service is terminated due to the above reasons, and no engineer visit is required, a charge of will apply. Where your service is terminated due to the above reasons, and an engineer visit is required, a charge of will apply Administration Charge Paper Billing 1.90 per bill Debit/Credit Card Payment per transaction* Continuous Payment Authority per transaction Cheque Payment Late Payment Charge Charges you may incur upon notice of termination of contract Cease Charge Early Termination Charge - The following charges apply if your contract with us is terminated early and before the end of the Contract Minimum Period: If you are a phone only customer you will be charged 3 for each remaining month of the Contract Minimum Period. If you are a phone and broadband customer you will be charged 8.50 for each remaining month of the Contract Minimum Period plus either: the sum of 50 if there are more than 12 months of the Contract Minimum Period remaining when your contract is terminated; or the sum of 25 if there are less than 12 months of the Contract Minimum Period remaining when your contract is terminated; Reactivation 30 All charges include any applicable VAT.
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Afghanistan $0.35 $0.35 Included* Included* $1.07 $1.10 Albania $0.15 $0.24 $1.04 $1.23 $1.04 $1.23 Algeria $0.17 $0.36 $0.49 $0.56 $0.49 $0.56 Andorra $0.05 $0.22 $0.46 $0.75 $0.46 $0.75 Angola $0.18
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