Ariba Supplier Membership Program Optional Services: What They Are and How to Manage Them

Transcription

1 Supplier Membership Program Optional Services: What They Are and How to Manage Them The Supplier Membership Program (SMP) is the primary method of participation for sellers on. The SMP includes a variety of services to help sellers work better with their customers on the. There are also additional, optional services available to sellers on. This guide explains what those optional services are and how a seller can choose to participate in these services. UPGRADING THE SUPPLIER MEMBERSHIP PROGRAM LEVEL The Supplier Membership Program comes with two pricing components the Transaction Service (NTS) fee and the Subscription Level fee. No fees are assessed to sellers just beginning to transact on the. The NTS fee is.55% of transactions, and the Subscription Level fee is based upon the volume of commerce that the seller transacts. All sellers start on at the free Standard subscription level, which comes with a host of benefits, and are not assessed NTS fees. Sellers are automatically assigned into a higher SMP subscription level and NTS fees are also assessed once their transaction volume with their customers on increases, and is based upon the table on the next page. The first time a seller is assigned into a subscription level higher than Standard is when the seller crosses two thresholds of transactions with at least one buyer in a rolling twelve-month look-back: $50,000 in transacted commerce (or non-usd equivalent; see for details) AND five (5) s; a counts as a PO received from, or an invoice sent to, a customer The first of the month following the crossing of those thresholds marks the master anniversary date of that seller in the SMP. The seller s SMP membership level is re-evaluated on each subsequent master anniversary date, and the membership level for the new is determined based on the previous twelve months worth of transactions. However, at any time following the initial assignment into an SMP level, the seller may choose to upgrade to a higher level in order to be eligible for the additional services offered at those higher levels. In order to upgrade the SMP level, the Administrator of the seller account should follow these steps:. Once logged in to, the seller should click on their company name. This will initiate a drop-down 2. On the drop down menu, select Service Subscriptions. A new screen will open up showing all current subscriptions and optional services. 3. Ensure that the My Subscriptions tab is showing. Scroll down to Optional Subscriptions. 4. Under Subscription Packages, select the upgraded subscription level of choice by clicking on Upgrade in the rightmost column. NOTE: For all of the options listed, if the seller company has more than one identification number (ANID), these steps would need be undertaken for each ANID that the seller wants upgraded. If the seller has undergone the Multiorg process, then upgrading the parent ANID will also flow the upgrade to the child ANIDs 5. On the description screen, hit Next.

2 6. On the review screen, the seller may also choose to invoke Data Retention and Discovery (described later in this ) at the same time by clicking Upgrade on those options before clicking Submit to get to the payment screen. Once the seller accomplishes these steps, they will have the upgraded membership until their next master anniversary date. SMP Membership Levels Standard Select Premier Enterprise Enterprise Plus Annual Transaction Volume* < $50K $50K- <250K $250K- <$M $M- <$0M $0M+ Annual Fee* Free $50 $495 $2,495 $7,495 Gain visibility into customer processes Collaborate with customers on orders, invoices, and payments Access Global Customer Support for functional and navigational assistance Expand your organization s collaborative commerce capabilities by attending cxml and catalog e-learning courses Obtain direct access to customer enablement experts for onboarding assistance Receive personalized advice from the Commerce Assistance Team on optimizing your network and account settings for efficient collaboration with customers on order, invoice, and online catalog processes Gain exclusive access to program management services and expert advice to transform your collaborative commerce capabilities Grow wallet share and find new customers Provide a superior shopping experience with CIF or PunchOut TM catalog technologies Respond to leads and collaborate with buyers who are ready to buy Enhance your catalog with s introductory data cleansing and enrichment services Showcase your collaborative commerce capabilities with Ready TM validation with customers and prospects at LIVE Reduce cost of sales and get paid faster by eliminating manual processes Automate the submission and receipt of orders and invoices with use of cxml and/or EDI integration standards Access Seller Technical Support for configuration and integration assistance Participate in an Integration Express Consultation to ensure that you can work with your customers and prospects through in the way that s best for you Receive technical expertise, guidance, and proven frameworks to drive success in automating your connection to Use the Integration Connector, Powered by Dell Boomi TM, to enable connectivity to your back-end system, helping you reduce manual work and serve customers more efficiently Basic Included Included Included Included Included Included Included Included Priority access VIP access response 2 responses 3 responses 00 items per Ready Basic or Ready Bronze 4 responses 500 items per Ready Basic or Ready Silver pass per Included Included Included Included Included Included 4 hours per Basic integration 8 hours per Extended integration * For non-usd values, see 2

3 DATA RETENTION SERVICE 's Data Retention Service retains transactional s beyond a default 8-month expiration period. This service enables sellers to store s that would otherwise be deleted, maintaining a permanent record of transactions with their customers. Data Retention Service covers all expired transaction data: purchase orders, change/cancel orders, order confirmations, advanced ship notices, time sheets, invoices, credit memos, payment remittances, and attachments. Data Retention Service does not cover catalogs or Inbox notifications, each of which has its own expiration policies published catalogs never expire and Inbox notifications expire 00 days after they arrive. The annual price for Data Retention Service depends upon the number of s the seller is expected to retain: 0 4,999 5,000 49,999 50,000+ s/ s/ s/ $00 USD/ $500 USD/ $2,000 USD/ Non-USD rates will appear online for sellers transacting in a non-usd currency. In order to buy Data Retention Service, the Administrator of the seller account should follow these steps:. Once logged in to, the seller should click on their company name. This will initiate a dropdown 2. On the drop down menu, select Service Subscriptions. A new screen will open up showing all current subscriptions and optional services. 3. Ensure that the My Subscriptions tab is showing. Scroll down to Optional Subscriptions. 4. Next to Data Retention, select Upgrade in the rightmost column. 5. The of data the seller wishes to start saving should be selected, then click Next. 6. On the review screen, the seller may also choose to upgrade the SMP subscription and/or Discovery at the same time by clicking Upgrade on those options before clicking Submit to get to the payment screen. Once these steps are accomplished, the seller will have Data Retention Service in perpetuity, billed annually. CHOOSING AN UPGRADED ARIBA DISCOVERY FOR SELLERS SUBSCRIPTION Discovery for Sellers enables sellers on to be discovered by buyers in active buying cycles. It works like this: A buyer posts a Request for Information (RFI) or Request for Quotation (RFQ) in Discovery, identifying matching parameters for their specific needs. Parameters could include one or more of the following: Ship-to or service locations Product and service categories Industries Certifications such as diversity initiatives Company size Type of business 3

4 The system then finds sellers on that match the requested parameters closely, and alerts sellers matching those criteria. Sellers may also search for leads themselves. In either case, the seller has the opportunity to respond to the buyer s request, thus initiating a potential business relationship. All sellers on may participate in Discovery and receive (or search for) leads at no charge, but there is a per-response fee. However, if the seller prefers non-fee-based responses, there are two levels of upgraded Discovery subscriptions that are available: Discovery for Sellers Advantage Subscription Discovery for Sellers Advantage Plus Subscription Each level comes with its own fee that includes free responses, as well as an array of other features. Please view the comparison chart on the next page. In order to upgrade to Discovery for Sellers Advantage or Advantage Plus, the Administrator of the seller account should follow these steps:. Once logged in to, the seller should click on their company name. This will initiate a dropdown 2. On the drop down menu, select Service Subscriptions. A new screen will open up showing all current subscriptions and optional services. 3. Ensure that the My Subscriptions tab is showing. Scroll down to Optional Subscriptions. 4. Under Discovery Subscriptions, select the upgraded subscription level of choice by clicking on the Upgrade button in the right-most column. 5. On the description screen, hit Next. 6. On the review screen, the seller may also choose to upgrade the SMP subscription and/or invoke Data Retention at the same time by clicking Upgrade on those options before clicking Submit to get to the payment screen. CANCELLING OPTIONAL SERVICES To opt out of an optional service which was previously subscribed, the seller should complete the following steps:. Once logged in to, the seller should click on their company name. This will initiate a dropdown 2. On the drop down menu, select Service Subscriptions. Ensure that the My Subscriptions tab is showing. This screen will show all current subscriptions, paid or not, as well as additional options. 3. Click Pay Now in the rightmost column of the optional service. 4. On the Service Fees Summary screen, click Cancel Subscription. 5. Click OK on the confirmation screen to confirm the cancelation of your invoice. 4

5 Discovery for Sellers Subscriptions Subscription Level Annual Fee* Standard Free Advantage $449 USD/ Advantage Plus $,999 USD/ Get easy access to active buyers Receive notifications when new RFI/RFQ postings match your business View buyer RFI/RFQ postings and ask questions online Respond to buyer messages directly: 20/ Respond to RFI/RFQ postings and collaborate with buyers response fees based on deal size: Receive notifications when new RFI/RFQ postings match your business View buyer RFI/RFQ postings and ask questions online Respond to buyer messages directly: 50/ Respond to RFI/RFQ postings and collaborate with buyers: Buyer-invited postings: Receive notifications when new RFI/RFQ postings match your business View buyer RFI/RFQ postings and ask questions online Respond to buyer messages directly: Respond to RFI/RFQ postings and collaborate with buyers: Buyer-invited postings: Showcase your company Get prioritized listing in buyer search results Include attachments and external links in your profile Brand your profile with your company logo Get prioritized listing in buyer search results Include attachments and external links in your profile Brand your profile with your company logo Allow buyers to contact you and be able to respond to them directly: msgs./yr. Maximize your presence Receive dedicated customer service and expert advice to increase your success rate Get a ticket to the world s leading collaborative commerce networking event, LIVE ($,599 value) * Please check with Global Support for non-us pricing IF YOU NEED ADDITIONAL ASSISTANCE offers a number of ways in which to obtain assistance. Please select any of the following options if you need additional help with optional subscriptions or anything else having to do with your presence or Supplier Membership Program subscription: Help@: From any screen in, whether logged in or not, select the Help link. This single click will take you directly to the Exchange User Community. From there, you can access community-based help, as well as links to additional synchronous and asynchronous help options. Answers: Consult for high level assistance for new users, as well as a Contact Me button for assistance of a non-rush nature. Account Management: If you have an account manager, please feel free to reach out to that person. Administrators on accounts know who their account manager is and how to reach that person. Commerce Assistance: Sellers that do not have dedicated account management may send an to CommerceAssistance@ariba.com for ad hoc matters needing assistance. 5