SAP Best Practices. SAP Best Practices
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1 SAP Best Practices SAP Best Practices
2 SAP Best Practices SAP Best Practices for CRM SAP 2010 / SAP Business All-in-One 2
3 SAP Best Practices SAP Best Practices. SAP Best Practices SAP 2010 / SAP Business All-in-One 3 SAP Best Practices
4 SAP Best Practices SAP SAP Best Practices 35 & 36 SAP 4 SAP 2010 / SAP Business All-in-One 4
5 SAP Best Practices SAP Business All-in-One SAP Best Practices / SAP 30% ~ 80% SAP SAP 2010 / SAP Business All-in-One 5
6 SAP Best Practices / SAP Business All-in- One SAP Best Practices SAP 2010 / SAP Business All-in-One 6
7 : SAP Best Practices SAP Best Practices : Quick Guide: SAP NetWeaver Business Client,,, SAP SAP 2010 / SAP Business All-in-One 7 : SAP Best Practices. Quick Guide.
8 SAP Best Practices SAP Best Practices for CRM SAP 2010 / SAP Business All-in-One 8
9 SAP Best Practices 1. & SAP Best Practices SAP Help Portal. 2. SAP. 3.,. 4. SAP Best Practices. 5. &. SAP 2010 / SAP Business All-in-One 9
10 SAP Best Practices SAP Best Practices DEV QAS PROD SAP Best Practices. SAP 2010 / SAP Business All-in-One 10
11 SAP Best Practices SAP Best Practices for CRM SAP 2010 / SAP Business All-in-One 11
12 - SAP Best Practices SAP Best Practices SAP 2010 / SAP Business All-in-One 12
13 + + / ( ), Building Block, / ( : ) Building Block Building Block SAP 2010 / SAP Business All-in-One 13
14 SAP Best Practices SAP Best Practices for CRM SAP 2010 / SAP Business All-in-One 14
15 SAP Best Practices for CRM: B2C B2B CRM Core SMB ( ) CRM Building Block CRM BP BP SAP CRM BP CRM SAP BW SAP ERP SAP Best Practices SAP Business Suite SAP 2010 / SAP Business All-in-One 15
16 SAP Best Practices for CRM: (1) E-Service: E-Service: E-Service: ANALYTICS SAP BW CRM, SAP 2010 / SAP Business All-in-One 16
17 SAP Best Practices for CRM: (2) UI BP CRM CRM WebClient SAP BW ERP BP CRM SAP ERP SAP CRM ERP NetWeaver Business Client CRM WebClient UI SAP 2010 / SAP Business All-in-One 17
18 SAP Best Practices for CRM: Building Block(1) 0 Building Blocks 1 Building Blocks BB BB C00 SAP Best Practices Installation B08 CRM Cross-Topic Functions B01 CRM Generation C41 CRM Interactive Reporting C71 CRM Connectivity C11 CRM Marketing Master Data C72 CRM Connectivity Standalone C23 CRM Basic Sales C04 CRM WebClient User Interface C13 CRM Service Master Data B09 CRM Customizing Replication C12 CRM Service Master Data Standalone C01 CRM Organizational Model C02 CRM Organizational Model Standalone C03 CRM Master Data Replication C10 CRM Central Master Data C09 CRM Central Master Data Standalone BB BB SAP 2010 / SAP Business All-in-One 18
19 SAP Best Practices for CRM: Building Block(2) 2 Building Blocks BB Name C22 C37 C31 C36 C32 C34 C06 C26 C40 C28 C78 C33 C74 CRM Lean Campaign Management CRM Lead Management CRM Activity Management CRM Account and Contact Management CRM Opportunity Management CRM Integr. ERP Order & Quotation Mgmt. CRM Territory Management CRM Service CRM Service Standalone CRM Complaints CRM Interaction Center CRM Teleservice CRM E-Service BB SAP 2010 / SAP Business All-in-One 19
20 WebClient UI SAP Best Practices WebClient UI. 5 2 SAP 2010 / SAP Business All-in-One 20
21 WebClient IC IC IC IC IC IC SAP 2010 / SAP Business All-in-One 21
22 SAP Best Practices for CRM V2.70 SAP CRM <-> SAP ERP ERP CRM SAP Best Practices for CRM, SAP ERP CRM ERP / CRM ERP CRM WebClient UI ERP / SAP ERP SAP CRM. ERP SD ERP HR CRM SAP ERP SAP CRM :, ( ) :, SAP ERP NWBC SAP CRM WebClient ERP NWBC CRM WebClient NWBC CRM WebClient : CRM, : CRM WebClient ERP NWBC CRM WebClient ERP SAP GUI : ERP SAP ERP SAP CRM SAP 2010 / SAP Business All-in-One 22
23 SAP Best Practices SAP Best Practices for CRM SAP 2010 / SAP Business All-in-One 23
24 PT Nippon Indosari SAP Best Practices PT Nippon Indosari Corpindo : : :, : 760 : SAP : SAP Business All in One, SAP Best Practices : Metrodata e-bisnis SAP,, IT Nippon Indosari. 20 SAP SAP / Alex Honki PT Nippon Indosari Corp. SAP 2010 / SAP Business All-in-One 24
25 WEG China SAP Best Practices WEG China : : IM&C : : 600 : SAP : SAP ERP, SAP Best Practices : hartung:consult SAP ERP SAP SAP SAP Best Practice SAP SAP Best Practices SAP. Fernando Lima WEG Nantong 3 SAP 2010 / SAP Business All-in-One 25
26 Cereal Comércio SAP Best Practices Cereal Comércio : :, :, : 1 : 100 : SAP : SAP Business All-In-One, SAP Best Practices : Inove Soluções SAP Best Practices. 8. Inove Soluções. Evaristo Jr. CEO Cereal Comerico, 8 20 SAP Best Practice Baseline Brasil 90% SAP ERP,,,, SAP Cereal / SAP 2010 / SAP Business All-in-One 26
27 Mikro+Polo d.o.o. SAP Best Practices Mikro+Polo d.o.o. : : :,, : : 70 : SAP : SAP Business All-In-One, SAP Best Practices : itelligence d.o.o. itelligence itwholesale. SAP.,. 23 SAP ERP Marko Podgornik Mikro+Polo d.o.o. SAP 2010 / SAP Business All-in-One 27
28 - Med-Health Companies SAP Best Practices SAP Business All-in-One 10 Med- Health Companies, Ki Solutions SAP All-in-One 10 Med-Health. SAP Best Practices SAP All-in-One SAP 2010 / SAP Business All-in-One 28
29 - Polyglass SAP Best Practices SAP Business All-in-One Andy Hastings, COO, USA POLYGLASS, Technology Solutions Company (TSC) SAP All-in-One EDGE TM Polyglass ISO. SAP All-in-One. ISO SAP 2010 / SAP Business All-in-One 29
30 SAP Best Practices : % 32% 72% 1 SAP Best Practices. SAP Best Practices SAP, SAP Best Practices 2 Ludwigshafen University of Applied Sciences 2004 SAP 2010 / SAP Business All-in-One 30 ERP SCM, SRM CRM/BI PLM IT SCM, SRM ERP PLM IT CRM/BI () (: 1000) n =
31 SAP Best Practices SAP,, / SAP Business All-in-One 2~3,, SAP Best Practices SAP 2010 / SAP Business All-in-One 31
32 SAP SAP Business All-in-One SAP Best Practices SAP Service Marketplace SAP Business All-in-One SAP Best Practices SAP Best Practices SAP Help Portal - SAP Best Practices SAP 2010 / SAP Business All-in-One 32
33 . SAP Best Practices SAP AG SAP 2010 / SAP Business All-in-One 33
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