Mitel 3300 ICP Release 7.1 Using SIP to Cisco Unified Communications Manager 6.1
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1 Application Note Mitel 3300 ICP Release 7.1 Using SIP to Cisco Unified Communications Manager 6.1 June 18, Initial Version Table of Contents Introduction...2 Network Topology...2 Limitations...3 System Components...5 Hardware Requirements...5 Software Requirements...5 Features...6 Features Supported...6 Features Not Supported...6 Configuration...7 Configuring the Mitel 3300 ICP Release Configuring the Cisco Unified Communications Manager Configuring Mailboxes on Cisco Unity Acronyms Page 1 of 139 EDCS Revision 1
2 Introduction This application note provides interoperability information and documented configurations for a SIP trunk connection between a Mitel 3300 ICP Release 7.1 and Cisco Unified Communications Manager 6.1. End-to-end calls were made to verify basic calls and other features. Figure 1 shows the integration topology. The following basic call and supplementary services features were verified: proper establishing and disconnecting of calls; calling name and number presentation and restriction; alerting name; call transfer (consultation and early-attended); call forwarding (all, busy, and no reply); call hold; call conference; and voic access with MWI activation and deactivation. Please note that this document does not address performance and scalability, which are part of a broader criteria for a deployment-ready solution. Network Topology Figure 1. Basic Call Setup Page 2 of 139
3 Limitations These are the known limitations, caveats, or integration issues with the specified configuration: The Mitel 3300 ICP SIP Session Timer value must equal or exceed the Cisco Unified Communications Manager 6.1 SIP Min-SE Value service parameter. The Min-SE Value can be found under the Cisco Unified Communications Manager Service Parameters form. The Mitel SIP Session Timer can be found on the SIP Peer Profile form. Screenshots of both of these forms are provided on pages 11and 126, respectively. The Cisco Unified IP Phones and Mitel IP phones depicted in this integration do not support a true blind transfer, but rather, an early attended transfer. The difference is that a party initiating a blind transfer drops out before the final destination starts ringing. To do a blind transfer, the IP phones must have a specific button or soft key. An early attended transfer initiates the transfer, gets ringback, and then completes the transfer before the final destination answers. Some Cisco Unified IP Phones (for example, 7940 and 7960 with SIP loads) do support blind transfer. The Mitel 3300 ICP did not have a MoH source, so MoH was not verified in this configuration. Cisco Unified Communications Manager did have a MoH source, and it worked properly with both Cisco and Mitel extensions. A call from a Mitel extension to a Cisco Unified IP Phone that is forwarded to voice mail hits the open greeting and not the proper voice mailbox. This is due to the diversion header difference between Cisco Unified Communications Manager and the Mitel 3300 ICP. Therefore, a full voice mail integration using the Mitel 3300 ICP voice mail system was not possible. A full voice mail integration using Cisco Unity was possible, and Message Waiting Indication (MWI) works properly. However, the Mitel 5220 IP handset has a feature where a message soft key appears, and the user can use it to go directly to voice mail. This soft key does not appear for voice mail and/or MWI from Unity. The Mitel user has to dial the VM pilot number to access voic . This could easily be programmed into a button on the Mitel handset. Differences between the SIP implementations of Calling / Connected Line Identification on the Mitel 3300 ICP Release 7.1 and Cisco Unfied Communications Manager 6.1 affect a variety of interoperability test cases. Cisco Unfied Communications Manager 6.1 uses Remote Party ID for calling party information, and the Mitel 3300 ICP does not. Diversion headers are structured differently between the two systems. The following points summarize the differences and the limitations that arise from these differences. - The Mitel 3300 ICP does not use P-Asserted Identity (PAI) or Remote-Party-ID (RPID) for Caller ID information. The calling party information (both name and number) is in the From and Contact fields in the INVITE message. The called party information is in the To (number only) and Contact (both name and number) fields in the 180 Ringing message. The connected party information is in the To (number only) and Contact (both name and number) fields in the 200 OK message. - Cisco Unified Communications Manager 6.1 uses Remote-Party-ID (RPID) in addition to the the From and Contact fields for Caller ID information. The calling party information (both name and number) is in the From field and RPID in the INVITE message. The calling number is also in the Contact field. The called party information is in the To (number only) and Contact fields (number only) and in the RPID (both name and number) in the 180 Ringing and in 183 Session Progress messages. The connected party information is in the To (number only) and Contact fields (number only) and in the RPID (both name and number) in the 200 OK message. - The Mitel 3300 ICP Release 7.1 and Cisco Unified Communications Manager 6.1 both send forwarding info in a Diversion header. However the Mitel diversion header has the structure: Diversion:<sip:15221@ >;reason=unconditional;counter=1, while the Cisco Unified Communications Manager diversion header has this structure: Diversion: Alert-C2 This issue impacts Calling Name/Number ID on forwarded calls and voice mail scenarios where a Mitel extension calls a Cisco Unified IP Phone that forwards to Mitel voice mail. This causes the originating Mitel extension to hit the open greeting in Mitel voice mail, instead of the proper voice mailbox for the Cisco Unified IP Phone. - Connected Name and Number are not supported between the two systems. - Calling Line ID is not supported on Network/External Transfers. Page 3 of 139
4 - Original calling number is not displayed on the final destination on calls originating from a Cisco Unified IP Phone to a Mitel extension and forwarded locally to another Mitel extension (for example, C1 calls A1 and A1 forwards to B1.) The originator s name is displayed, however, after answer. This is not an issue for the reverse call flow (for example, A1 calls C1, and C1 forwards to D1). The Mitel IP phones display the originator information after a forwarded call is answered, even if all parties are local. - Neither forwarding name nor number is displayed on the final destination on calls originating from a Mitel extension to a Cisco Unified IP Phone and forwarded externally to another Mitel extension (for example, A1 calls C1, and C1 forwards to B1). This is not an issue for the reverse call flow (for example, C1 calls A1, and A1 forwards to D1). In those cases, forwarding number is displayed. This is likely due to the different structures in the diversion header. - For Local Call Conferences originated from a network/external call (for example, C1 calls A1, and A1 conferences in B1; A1 calls C1, and C1 conferences in D1), the Caller ID was not updated properly. The conferencing phone and the third phone properly displayed conference during a three-way conference call, but the originating phone displayed the dialed number. After the conferencing phone dropped out, the third phone displayed the originator s name (and number, if the third phone was a Cisco Unified IP Phone), but the originator still displayed dialed number. - For Network/External Call Conferences originating from a local call (for example, C1 calls A1, and A1 calls D1; A1 calls C1, and C1 conferences in B1), the Caller ID was not properly updated. The conferencing phone properly displayed conference during a three-way conference call, but the originating phone displayed the dialed number, and the third phone displayed the conferencing party s name (and number, if the third phone was a Cisco Unified IP Phone). These disaplays did not change when the conferening phone dropped out. Page 4 of 139
5 System Components Hardware Requirements The following hardware is required: Two Cisco Media Convergence Servers 7800 Catalyst 3560 PoE switch Two Cisco Unified IP Phones 7961 Two Cisco Unified IP Phones 7960 Mitel 3300 MX Controller Two Mitel 5220 IP phones Software Requirements The following software is required: Cisco Unified Communications Manager Release 6.1 Cisco Unity Release 5.0(1) Mitel 3300 ICP Release 7.1 UR2 Page 5 of 139
6 Features This section lists supported and unsupported features. Features Supported Basic Call Disconnect Supervision Calling Line (Number) Identification Presentation (CLIP) Calling Line (Number) Identification Restriction (CLIR) Calling Name Identification Presentation (CNIP) Calling Name Identification Restriction (CNIR) Consultation Transfer Local and Network/External Early-Attended Transfer Local and Network/External Call Forward Unconditional Local and Network/External Call Forward on Busy Local and Network/External Call Forward on No Answer Local and Network/External Call Hold and Resume with MoH See Limitations section on page 3. Call Conference Local and Network/External See Limitations section on page 3. Voice Mail integration with Cisco Unity, including MWI Features Not Supported Connected Line (Number) Identification Presentation (COLP) Connected Name Identification Presentation (CONP) Alerting Name Blind Transfer Voice Mail Integration with the Mitel 3300 ICP as Message Center PINX Page 6 of 139
7 Configuration This section contains configuration menus and commands and describes configuration sequences and tasks. Configuring the Mitel 3300 ICP Release 7.1 Software Version The specific software version was System IP Configuration System IP Configuration 1 of 1. Page 7 of 139
8 SIP Trunk Setup Network Element Assignment 1 of 2. Page 8 of 139
9 Network Element Assignment 2 of 2. Page 9 of 139
10 System IP Port Assignment 1 of 1. Page 10 of 139
11 SIP Peer Profile 1 of 2. Note: The Mitel 3300 ICP SIP Session Timer value must equal or exceed the Cisco Unified Communications Manager 6.1 SIP Min-SE Value. The range for the Mitel 3300 ICP SIP Session Timer is seconds, and the default is 90 seconds. The range for the Cisco Unified Communications Manager 6.1 SIP Min-SE Value is seconds, and the default is 1800 seconds. The value shown here is 240 seconds, because that was the value on Cisco Unified Communications Manager 6.1 at the time of testing. However, if the Cisco Unified Communications Manager 6.1 SIP Min-SE Value had been set to default, the Mitel SIP Session Timer value would have been set to See note on page 126. Page 11 of 139
12 SIP Peer Profile 2 of 2. Page 12 of 139
13 SIP Peer Profile Assignment by Incoming DID 1 of 1. Page 13 of 139
14 Trunk Service Assignment 1 of 1. Page 14 of 139
15 Routing ARS Digits Dialed Assignment 1 of 1. Page 15 of 139
16 ARS Leading Digits Assignment 1 of 1. Page 16 of 139
17 Route Assignment: Route 1 to Cisco Unified Communications Manager of 1. Page 17 of 139
18 Digit Modification Assignment 1 of 1. Page 18 of 139
19 Classes of Service Main COS Form 1 of 1. Page 19 of 139
20 COS-Trunks 1 of 6. Page 20 of 139
21 COS-Trunks 2 of 6. Page 21 of 139
22 COS-Trunks 3 of 6. Page 22 of 139
23 COS-Trunks 4 of 6. Page 23 of 139
24 COS-Trunks 5 of 6. Page 24 of 139
25 COS-Trunks 6 of 6. Page 25 of 139
26 COS-Phones 1 of 6. Page 26 of 139
27 COS-Phones 2 of 6. Page 27 of 139
28 COS-Phones 3 of 6. Page 28 of 139
29 COS-Phones 4 of 6. Page 29 of 139
30 COS-Phones 5 of 6. Page 30 of 139
31 COS-Phones 6 of 6. Page 31 of 139
32 Interconnect Restriction Interconnect Restriction 1 of 1. Page 32 of 139
33 Feature Access Codes Feature Access Codes 1 of 6. Page 33 of 139
34 Feature Access Codes 2 of 6. Page 34 of 139
35 Feature Access Codes 3 of 6. Page 35 of 139
36 Feature Access Codes 4 of 6. Page 36 of 139
37 Feature Access Codes 5 of 6. Page 37 of 139
38 Feature Access Codes 6 of 6. Page 38 of 139
39 System Options System Options 1 of 2. Page 39 of 139
40 System Options 2 of 2. Page 40 of 139
41 Caller ID Restriction CLIR on SIP Peer Profile form 1 of 1. Page 41 of 139
42 Extensions IP Telephones 1 of 1. Page 42 of 139
43 User Configurations 1 of 1. Page 43 of 139
44 User Configuration 1 of 2. Page 44 of 139
45 User Configuration 2 of 2. Page 45 of 139
46 Voice Mail Hunt Groups 1 of 3. Page 46 of 139
47 Hunt Groups 2 of 3. Page 47 of 139
48 Hunt Groups 3 of 3. Page 48 of 139
49 Voice Mail Options Assignment 1 of 1. Page 49 of 139
50 Voice Mail Port Assignment 1 of 1. Page 50 of 139
51 Voice Mailbox Configuration 1 of 2. Page 51 of 139
52 Voice Mailbox Configuration 2 of 2. Page 52 of 139
53 Voice Mailbox Configuration 1 of 2. Page 53 of 139
54 Voice Mailbox Configuration 2 of 2. Page 54 of 139
55 Configuring the Cisco Unified Communications Manager 6.1 Software Version Software Version 1 of 1. Page 55 of 139
56 SIP Profile Default SIP Profile 1 of 2. Page 56 of 139
57 Default SIP Profile 2 of 2. Page 57 of 139
58 SIP Trunk SIP Trunk 1 of 2. Page 58 of 139
59 SIP Trunk 2 of 2. Page 59 of 139
60 Route Patterns Route Patterns 1 of 1. Page 60 of 139
61 152XX Route Pattern 1 of 2. Page 61 of 139
62 152XX Route Pattern 2 of 2. Note: There is no prefix digit 1 in this route pattern, because a 5-digit route pattern (1522X) was used to map directly from Cisco Unified Communications Manager 6.1 to the Mitel 3300 ICP. Page 62 of 139
63 66XX Route Pattern (with Calling Party Transform Mask) for Mitel 3300 ICP Voice Mail 1 of 2. Page 63 of 139
64 1522X Route Pattern (with Calling Party Transform Mask) for Mitel 3300 ICP Voice Mail 2 of 2. Note: The prefix digit 1 was used to adapt the Cisco Unified Communications Manager number plan, which contained 4 digits, to the Mitel 3300 ICP number plan, which contained 5 digits. The Mitel voice mailboxes can not vary in length, and they are set up to match the length of the Mitel extensions, which are 5 digits. Voice mailboxes for Cisco Unified Communications Manager extensions were set up on the Mitel 3300 ICP with an additional 1. For instance, voice mailbox corresponds to Cisco Unified Communications Manager extension The prefix digit 1 in this route pattern exists so that the correct number will be sent to the Mitel 3300 ICP in the SIP INVITE. Page 64 of 139
65 Calling Line ID Restriction CLIR on 522X Route Pattern 1 of 1. Page 65 of 139
66 Translation Patterns Translation Patterns 1 of 1. Page 66 of 139
67 Translation Pattern 60XX for Cisco Unified IP Phones 1 of 1. Page 67 of 139
68 IP Phones IP Phones 1 of 1. Page 68 of 139
69 Cisco Unified IP Phone 7960, x6024, SCCP 1 of 4. Page 69 of 139
70 Cisco Unified IP Phone 7960, x6024, SCCP 2 of 4. Page 70 of 139
71 Cisco Unified IP Phone 7960, x6024, SCCP 3 of 4. Page 71 of 139
72 Cisco Unified IP Phone 7960, x6024, SCCP 4 of 4. Page 72 of 139
73 Line of 4. Page 73 of 139
74 Line of 4. Line is currently forwarded to x15222 on Busy or No Answer. Page 74 of 139
75 Line of 4. Page 75 of 139
76 Line of 4. Page 76 of 139
77 Cisco Unified IP Phone 7961, x6013, SIP 1 of 5. Page 77 of 139
78 Cisco Unified IP Phone 7961, x6013, SIP 2 of 5. Page 78 of 139
79 Cisco Unified IP Phone 7961, x6013, SIP 3 of 5. Page 79 of 139
80 Cisco Unified IP Phone 7961, x6013, SIP 4 of 5. Page 80 of 139
81 Cisco Unified IP Phone 7961, x6013, SIP 5 of 5. Page 81 of 139
82 Line of 4. Page 82 of 139
83 Line of 4. Line is currently forwarded to x15222 on Busy or No Answer. Page 83 of 139
84 Line of 4. Page 84 of 139
85 Line of 4. Page 85 of 139
86 Voice Mail Integration (with Cisco Unity) List Hunt Pilots 1 of 1. Page 86 of 139
87 Hunt Pilot of 2. Page 87 of 139
88 Hunt Pilot of 2. Page 88 of 139
89 Hunt Lists 1 of 1. Page 89 of 139
90 Hunt List for Cisco Unity 1 of 1. Page 90 of 139
91 Line Groups 1 of 1. Page 91 of 139
92 Line Group for Cisco Unity 1 of 2. Page 92 of 139
93 Line Group for Cisco Unity 2 of 2. Page 93 of 139
94 Line Group Member of 2. Page 94 of 139
95 Line Group Member of 2. Page 95 of 139
96 Voice Mail Profiles 1 of 1. Page 96 of 139
97 Unity Voice Mail Profile 1 of 1. Page 97 of 139
98 Voice Mail Pilots 1 of 1. Page 98 of 139
99 Voice Mail Pilot 3000 (for Cisco Unity) 1 of 1. Page 99 of 139
100 Voice Mail Ports 1 of 1. Page 100 of 139
101 Voice Mail Port of 1. Page 101 of 139
102 MWI Numbers 1 of 1. Page 102 of 139
103 MWI On Number 1 of 1. MWI Off Number 1 of 1. Page 103 of 139
104 Resources Media Resource Group Lists 1 of 1. Page 104 of 139
105 Media Resource Group List Details 1 of 1. Page 105 of 139
106 Media Resource Groups 1 of 1. Page 106 of 139
107 Media Resource Group Details 1 of 1. Page 107 of 139
108 Conference Bridges 1 of 1. Page 108 of 139
109 Conference Bridge Details 1 of 1. Page 109 of 139
110 Media Termination Points 1 of 1. Page 110 of 139
111 Media Termination Point Details 1 of 1. Page 111 of 139
112 MoH Audio Sources 1 of 1. Page 112 of 139
113 MoH Audio Source Details 1 of 1. Page 113 of 139
114 MoH Servers 1 of 1. Page 114 of 139
115 MoH Server Details 1 of 1. Page 115 of 139
116 Fixed MoH Audio Source Configuration 1 of 1. Page 116 of 139
117 Service Parameters Service Parameters 1 of 19. Page 117 of 139
118 Service Parameters 2 of 19. Page 118 of 139
119 Service Parameters 3 of 19. Page 119 of 139
120 Service Parameters 4 of 19. Page 120 of 139
121 Service Parameters 5 of 19. Page 121 of 139
122 Service Parameters 6 of 19. Page 122 of 139
123 Service Parameters 7 of 19. Page 123 of 139
124 Service Parameters 8 of 19. Page 124 of 139
125 Service Parameters 9 of 19. Page 125 of 139
126 Service Parameters 10 of 19. Note: The Mitel 3300 ICP SIP Session Timer value must equal or exceed the Cisco Unified Communications Manager 6.1 SIP Min-SE Value. The range for the Mitel SIP Session Timer is seconds, and the default is 90 seconds. The range for the Cisco Unified Communications Manager 6.1 SIP Min-SE Value is seconds, and the default is 1800 seconds. The value shown here is 240 seconds, because that reflects the value on Cisco Unified Communications Manager 6.1 at the time of testing. However, if the Cisco Unified Communications Manager 6.1 SIP Min-SE Value had been set to default, the Mitel SIP Session Timer value would have been set to In general, it is recommended to follow the default values on Cisco Unifed Communications Manager Service Parameters. See note on page 11. Page 126 of 139
127 Service Parameters 11 of 19. Page 127 of 139
128 Service Parameters 12 of 19. Page 128 of 139
129 Service Parameters 13 of 19. Page 129 of 139
130 Service Parameters 14 of 19. Page 130 of 139
131 Service Parameters 15 of 19. Page 131 of 139
132 Service Parameters 16 of 19. Page 132 of 139
133 Service Parameters 17 of 19. Page 133 of 139
134 Service Parameters 18 of 19. Page 134 of 139
135 Service Parameters 19 of 19. Page 135 of 139
136 Configuring Mailboxes on Cisco Unity Subscriber Profile 1 of 1. Page 136 of 139
137 Subscriber Messages 1 of 1. Page 137 of 139
138 Acronyms Acronym CUCM CCBS CCNR CFB CFNR CFU CLIP CLIR CNIP CNIR COLP COLR CONP CONR MWI PAI RPID SCCP SIP Definition Cisco Unified Communications Manager Call Completion to Busy Subscriber Call Completion on No Reply Call Forwarding on Busy Call Forwarding No Reply Call Forwarding Unconditional Calling Line (Number) Identification Presentation Calling Line (Number) Identification Restriction Calling Name Identification Presentation Calling Name Identification Restriction Connected Line (Number) Identification Presentation Connected Line (Number) Identification Restriction Connected Line (Name) Identification Presentation Connected Line (Name) Identification Restriction Message Waiting Indication P-Asserted Identity Remote Party ID Skinny Client Control Protocol Session Initiation Protocol Page 138 of 139
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