CISCO CALLMANAGER EXPRESS 3.2

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1 ORDERING GUIDE CISCO CALLMANAGER EXPRESS 3.2 To be used by authorized partners and direct accounts only. HOW TO ORDER CISCO CALLMANAGER EXPRESS 3.2 Cisco CallManager Express (CME) is a feature in Cisco IOS Software that operates on specific routers. Each router operating Cisco CME requires a feature license when deployed in a production environment. Cisco CME is available only to authorized partners that hold one of the following certifications: Cisco IP Communications Express Specialization, Cisco IP Communications Specialization, or Cisco IP Telephony Revised. For further details, please refer to For configuration and current pricing, use the Dynamic Configuration Tool on the Cisco.com Website. Information is available here These components are required for a complete Cisco CallManager Express IP Telephony solution: Cisco CME-supported router running a supported version of Cisco IOS Software Cisco CME feature license for the number of phones to be deployed Voice modules for connectivity to the private switched telephone network (PSTN) or host public branch exchange (PBX) Digital signal processor (DSP) resources for PSTN-to-IP connectivity Optional Cisco Unity Express Voice Messaging module IP phones and Cisco CME phone software license Data switching using router switching high-speed WAN interface card (HWIC) or network module or Cisco Catalyst 3550 Series Cisco SMARTnet contract and Software Application and Support plus Upgrades (SASU) contract Customers are encouraged to order a Cisco CME bundle for ease of ordering and for discount advantages (No. 1). However, components may also be ordered separately (No. 2). 1. How to Order a Cisco CME Router Bundle A select number of Cisco CME router bundles (Table 1) are available preconfigured with a Cisco CME feature license, memory, Cisco IOS feature set, and DSP resources to support IP telephony for phones. All contents are Copyright Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement. Page 1 of 8

2 Table 1. Cisco CME Integrated Services Router Bundles Technology Product Series Bundle Description Voice and Security 3800 CISCO3845-V3PN/K9 Cisco 3845 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-64, AIM-VPN/HPII-PLUS, FL-CCME (240 users), 64 MB CISCO3825-V3PN/K9 Cisco 3825 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-64, AIM-VPN/EPII-PLUS, FL-CCME (168 users), 64 MB 2800 CISCO2851-V3PN/K9 Cisco 2851 V3PN Bundle with Cisco IOS Advanced IP Services Image, PVDM2-48, FL-CCME (72/96* users), AIM-VPN/EPII-PLUS, 64 MB *Available with Cisco IOS Release 12.3(11)T CISCO2821-V3PN/K9 Cisco 2821 V3PN Bundle with Cisco IOS Advanced IP Services Image, PVDM2-32, FL-CCME (48 users), AIM-VPN/EPII-PLUS, 64 MB CISCO2811-V3PN/K9 Cisco 2811 V3PN Bundle with Cisco IOS Advanced IP Services Image, PVDM2-16, FL-CCME (36 users), AIM-VPN/EPII-PLUS, 64 MB CISCO2801-V3PN/K9 Cisco 2801 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-8, FL-CCME (24 users), AIM-VPN/EPII-PLUS, 64 MB Voice 3800 CISCO3845-CCME/K9 Cisco 3845 Voice Bundle with Cisco IOS SP Services, PVDM2-64, FL- CCME (240 users), 64 MB CISCO3825-CCME/K9 Cisco 3825 Voice Bundle with Cisco IOS SP Services, PVDM2-64, FL- CCME (168 users), 64 MB 2800 CISCO2851-CCME/K9 Cisco 2851 Voice Bundle with Cisco IOS SP Services, PVDM2-48, FL- CCME (72/96* users), 64 MB CISCO2821-CCME/K9 Cisco 2821 Voice Bundle with Cisco IOS SP Services, PVDM2-32, FL- CCME (48 users), 64 MB CISCO2811-CCME/K9 Cisco 2811 Voice Bundle with Cisco IOS SP Services, PVDM2-16, FL- CCME (36 users), 64 MB CISCO2801-CCME/K9 Cisco 2801 Voice Bundle with Cisco IOS SP Services, PVDM2-8,FL- CCME (24 users), 64 MB * Available with Cisco IOS Release 12.3(11)T Page 2 of 9

3 Table 2. Cisco CME 1700, 2600, and 3700 Series Router Bundles Technology Product Series Bundle Description Voice XM CISCO3745-V-CCME CISCO3745-V-CCME-A CISCO3725-V-CCME CISCO3725-V-CCME-A CCME CISCO2651XM-V- CISCO2611XM-V- CCME DSPs: AIM-ATM-VOICE-30 DSPs for up to 30 voice calls Memory: 64/128MB, Flash/DRAM License: FL-CCME-120 (up to 120 users) DSPs: NM-HD-2V DSPs for up to 8 voice calls Memory: 64/128MB, Flash/DRAM License: FL-CCME-120 (up to 120 users) DSPs: AIM-ATM-VOICE-30 DSPs for up to 30 voice calls Memory: 64/128MB, Flash/DRAM License: FL-CCME-MEDIUM (up to 48 users) upgradeable to 96 users DSPs: NM-HD-2V DSPs for up to 8 voice calls Memory: 64/128MB, Flash/DRAM License: FL-CCME-MEDIUM (up to 48 users) upgradeable to 96 users DSPs: AIM-ATM-VOICE-30 DSPs for up to 30 voice calls Memory: 32/128MB, Flash/DRAM License: FL-CCME-MEDIUM (up to 48 users) DSPs: NM-HD-2V DSPs for up to 8 voice calls Memory: 32/128MB, Flash/DRAM License: FL-CCME-36 (up to 36 users) 1700 CISCO1760-V-CCME DSPs: PVDM-256K-4 DSPs for up to 4 voice calls Memory: 32/128MB, Flash/DRAM License: FL-CCME-SMALL (up to 24 users) 2. (a) How to Order a Non-Bundled Router with Cisco IOS Software Order a Cisco CME-supported router with the correct Cisco IOS Software image. Supported routers include: Cisco IAD2430, IAD2431, 1760, 1760-V, 2600XM, 2691 and the Cisco 2800, 3700, and 3800 series access routers. Cisco CME 3.2 is currently supported with Cisco IOS Release 12.3.(11)T and requires Cisco IOS feature set IP Voice or higher. Refer to the Cisco Feature Navigator for past and current version information on the correct Cisco IOS Software image with support for Cisco CME. For further Cisco CME 3.2 specifications, please refer to: 2. (b) How to Order Cisco CME Feature Licenses A Cisco CME feature license is included when purchasing a Cisco CME bundle. Page 3 of 9

4 If you are ordering separately or if you want to add a Cisco CME feature to an existing router or add an additional phone feature license, select the appropriate Cisco CME feature license from Table 3. If you are using the Dynamic Configuration Tool, choose the correct license under Feature License for IP Telephony menu. Feature licenses can be combined to reach a specific phone requirement. For proof of purchase, customers should retain the feature license letter and a copy of the invoice. U.S. Pricing for Cisco CME Feature Licenses Table 3 provides details of Cisco CME feature licenses. Table 3. Cisco CallManager Express Feature Licenses FL-CCME-SMALL(=) Supports up to 24 phones Supported on: Cisco IAD2430, IAD2431, 1751-V, 1760, 2691, and 2600XM1 and Cisco 2800, 3700, 3800 series FL-CCME-36(=) Supports up to 36 phones Supported on: Cisco 2600XM1, 2691, 2811, 2821, 2851 and Cisco 3700 and 3800 series FL-CCME-MEDIUM(=) Supports up to 48 phones Supported on: Cisco 2651XM1, 2821, 2851, 2691 and Cisco 3700 and 3800 series FL-CCME-72 (=) Supports up to 72 phones Supported on: Cisco 2851 and 2691 and Cisco 3700 and 3800 series FL-CCME-96 (=) Supports up to 96 phones Supported on: Cisco 2851 and Cisco 3700 and 3800 series FL-CCME-120(=) Supports up to 120 phones Supported on: Cisco 3700 and 3800 series FL-CCME-144(=) Supports up to 144 phones Supported on: Cisco 3700 and 3800 series FL-CCME-168(=) Supports up to 168 phones Supported on: Cisco 3745, 3825, and 3845 Page 4 of 9

5 FL-CCME-192(=) Supports up to 192 phones Supported on: Cisco 3745 and 3845 FL-CCME-240(=) Supports up to 240 phones Supported on: Cisco Verify Memory Requirements Ensure that you have met the minimum Flash and DRAM memory requirements recommended to support Cisco CME. Additional memory is recommended to support future releases of this product. The Dynamic Configuration Tool will not accept a Cisco CME order with insufficient Flash or DRAM memory selected. Memory requirements are based on common configurations only. A large number of phones, PSTN modules, and complex configurations might require more memory than recommended. For recommended memory requirements, go to the Cisco CME specifications sheet for the version being deployed, 1isted here: 4. Adding PSTN Modules Add analog or PSTN modules to meet customer requirements for voice connectivity. For details about the different modules, please refer to: 5. Adding Cisco Unity Express Voice Messaging If you want to add voice mail, add Cisco Unity Express by selecting part number NM-CUE or AIM-CUE plus the required software package(s). Details are available in the Cisco Unity Express ordering guide, available here: Cisco CME supports Cisco Unity Voice Messaging and Unified Messaging. Follow Cisco Unity ordering guidelines available here: 6. Order IP Phones and Cisco CME Phone Licenses When ordering IP phones for Cisco CME, you must purchase the phone and appropriate Cisco CME phone license. These licenses are available in the Dynamic Configuration Tool using the IP phone part number (Table 4). Table 4. Direct Purchase Cisco IP Phone and Cisco CME Phone License Cisco IP Phone Model CP-7970G CP-7960G CP-7940G Direct CME Phone License SW-CCME-UL-7970(=) 7970 Cisco CME user license SW-CCME-UL-7960(=) 7960 Cisco CME user license SW-CCME-UL-7940(=) 7940 Cisco CME user license CP-7920-BUN-ST-K9 SW-CCME-UL-7920 (=) 7920 Cisco CME user license Page 5 of 9

6 Cisco IP Phone Model CP-7912G CP-7905G CP-7910G+SW CP-7902G CP-7936 Direct CME Phone License SW-CCME-UL-7912(=) 7912 Cisco CME user license SW-CCME-UL-7905(=) 7905 Cisco CME user license SW-CCME-UL-7910(=) 7910 Cisco CME user license SW-CCME-UL-7902(=) 7902 Cisco CME user license SW-CCME-UL-7936(=) 7936 Cisco CME user license SW-CCME-UL-ANA(=) Single Skinny Client Control Protocol (SCCP) analog Cisco CME user license SW-CCME-UL-3PTYM User license third-party multiline phone Customers ordering through distribution should use these bundle part numbers, which include the Cisco IP phone and user license (Table 5). Table 5. Distribution Purchase Cisco CME IP Phones and License Bundles Cisco IP Phone Model CP-7970G-CH2 CP-7960G-CCME CP7940G-CCME CP-7920-CH1-K9 CP-7912G-CCME CP-7905G-CCME CP-7902G-CCME CP-7936-CH1 7. Technical Support Services Cisco Systems offers two types of maintenance contracts for Cisco CME customers: a Cisco SMARTnet contract for the Cisco router and Cisco IOS Software, and a Software Application Support plus Upgrades (SASU) contract for the Cisco CME telephony application. It is highly recommended that Cisco CME customers purchase both Cisco SMARTnet support and SASU Support Services for the Cisco CME solution. New technical support service bundles, including both Cisco SMARTnet and SASU contracts, are now available for integrated services router (ISR) voice bundles. These new bundles are available in the Dynamic Configuration Tool or can be ordered separately and include a 20 percent discount. If you are ordering Cisco CME SASU support separately, please note that the SASU part numbers are not currently available in the Dynamic Configuration Tool. You can use the Multiline Configuration Tool or add the part numbers in Table 6 to the order. Page 6 of 9

7 Table 6. Product Numbers for Cisco CME SASU Support Product Part Number FL-CCME-SMALL(=) FL-CCME-36(=) FL-CCME-MEDIUM(=) FL-CCME-72(=) FL-CCME-96(=) FL-CCME-120() FL-CCME-144(=) FL-CCME-168(=) FL-CCME-192(=) FL-CCME-240(=) SASU Part Number CON-SAU-CCME-SM CON-SAU-CCME-36 CON-SAU-CCME-MED CON-SAU-CCME-72 CON-SAU-CCME-96 CON-SAU-CCME-120 CON-SAU-CCME-144 CON-SAU-CCME-168 CON-SAU-CCME-192 CON-SAU-CCME Applications and Migration to Survivable Remote Site Telephony When ordering a Cisco CME feature license with a router, Cisco CME system files such as music on hold, GUI, and phone firmware are preloaded on the router during the manufacturing process. To download additional applications such as Tool Command Language (TCL)-based Automated Attendant and Telephony Application Programming Interface (TAPI) Lite Cisco TAPI Service Provider (TSP) files, please refer to: (login required) The Cisco CME feature license includes a provision to use the feature license for Survivable Remote Site Telephony (SRST) mode without an additional charge or relicensing to Cisco. Customers need only to reconfigure the router for SRST mode. If additional phones to be supported with SRST are required beyond the current Cisco CME license, then additional SRST feature licenses (FL-SRST-XXXX=) must be purchased to support the maximum per platform type. Customers who want to use gatekeeper functions or tandem gateway for support of H.450 in front of Cisco CallManager need to do so on a dedicated router. These features are not supported on the Cisco CME-enabled router. Customers should order a properly sized router and integrated voice and video services feature license, which offers support for the gatekeeper, IP-to-IP gateway, and tandem gateway (H.450) in one feature license. For Cisco CME configuration documentation, please refer to: If you have questions about the ordering process, contact: Page 7 of 9

8 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg CH Amsterdam The Netherlands www-europe.cisco.com Tel: Fax: Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: Fax: Asia Pacific Headquarters Cisco Systems, Inc. 168 Robinson Road #28-01 Capital Tower Singapore Tel: Fax: Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dubai, UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe Copyright 2005 Cisco Systems, Inc. All rights reserved. CCIP, CCSP, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iquick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iq Expertise, the iq logo, iq Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the 2005 property Cisco of Systems, their respective Inc. owners. All rights The use reserved. of the word partner does not imply a partnership relationship between Cisco and any other company. Important (0502R) notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com BN_ETMG_JR_4.05 Page 8 of 9 Printed in the USA

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