CISCO IP CONTACT CENTER HOSTED EDITION A CROSS-NETWORK (PSTN TO IP), DISTRIBUTED, INTELLIGENT, HOSTED PLATFORM FOR CONTACT CENTERS

Size: px
Start display at page:

Download "CISCO IP CONTACT CENTER HOSTED EDITION A CROSS-NETWORK (PSTN TO IP), DISTRIBUTED, INTELLIGENT, HOSTED PLATFORM FOR CONTACT CENTERS"

Transcription

1 BROCHURE CISCO IP CONTACT CENTER HOSTED EDITION A CROSS-NETWORK (PSTN TO IP), DISTRIBUTED, INTELLIGENT, HOSTED PLATFORM FOR CONTACT CENTERS Responding to a changing marketplace and intense competition, service providers that previously offered voice or data services to end customers, or enterprises that operated their own contact center infrastructure are now seeking to take advantage of proven technology to both offer value-added services, and make their contact center services more efficient. The goals of the service provider are to reduce customer turnover, attract new customers, and open the doors to new markets. While the enterprise looks to offer contact centers and branch offices complete, cost-effective, locationindependent, multi-channel contact center services via a common platform. Cisco IP Contact Center (IPCC) Hosted Edition addresses this new business imperative enabling a service provider or enterprise to offer full IPbased contact center services from its network. The only required customer premises equipment (CPE) are Cisco IP Phones, agent PCs, and a Cisco AVVID network enabled for quality of service (QoS). The market for Cisco IPCC Hosted Edition includes companies with existing or new contact center requirements that want to reduce capital expenditures including large enterprise customers that are entertaining the idea of a centralized solution for multiple offices. Reducing capital expenditure appeals to companies of all sizes because contact center systems typically cost millions of dollars, depending on size. The solution appeals to small and midsize companies, as well as large enterprises. These companies are attracted to hosted services to reduce capital and network management costs, to gain access to leading contact center technologies that previously were prohibitively expensive, and to free workers to focus on the company s core competencies. With IPCC Hosted Edition, enterprise customers are able to take advantage of a more flexible, effective, and efficient contact center solution. This gives them the ability to locate agents anywhere within their enterprise or to make use of home agents, to deliver customer contacts to the right resource at the right time whether that resource is a live agent or an automated response system and to maximize available resources across the enterprise. A logical extension of service providers current service portfolios, the Cisco IPCC Hosted Edition makes business sense. It addresses urgent needs of the most communication-intensive portion of the enterprise the groups managing customer interactions thereby providing a high-value service. The Cisco IPCC Hosted Edition is an evolutionary departure from TDM-based services for three primary reasons: First, the service provider can grant its customer administrative control of certain network resources and resources typically associated with a CPEbased solution. For example, the customer can modify its business rules on demand via a Web-based interface, accessing the system that resides at the service provider s location. Customer control of network-based resources reduces costs and saves time for the service provider and its customer. This type of network intelligence, enabled by Cisco software, provides a powerful incentive for customers to migrate from TDM to IP and thus become prospects for other value-added services. Second, for business customers with multiple locations, the Cisco IPCC Hosted Edition creates a single, logical view of all contact center locations. This enables the company to route customer contacts, including call context, to the best available resource, regardless of the agent s location. Third, the Cisco solution provides superior routing, queuing, and call treatment capabilities, with a complete view of the customer, enabling an enterprise subscriber (or user) to an IPCC Hosted service, to better meet customer expectations and deliver superior service. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 1 of 4

2 The Cisco IPCC Hosted Edition is a strategic platform that enables customers to move into the next phase of customer contact beyond today s Contact Center to a Customer Interaction Network. The Customer Interaction Network is a distributed, IP-based customer service infrastructure that comprises a continuously evolving suite of innovative, multi-channel services and customer relationship management applications. These services and applications provide enhanced responsiveness and streamlined customer exchanges to help your organization deliver superior customer service. A Customer Interaction Network extends customer service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction. MARKET DRIVERS FOR CISCO IPCC HOSTED EDITION Numerous business and technology factors make Cisco IPCC Hosted Edition attractive to large enterprise customers, business customers, and an exceptionally profitable opportunity for service providers. Growing expenditures for contact center technology Maintaining good relationships with customers is essential to any business. Gartner Group reports that businesses spend $45 billion dollars annually on contact center solutions, including automatic call distribution (ACD), interactive voice response (IVR), predictive dialers, and customer relationship management (CRM) applications. Service providers that offer premium contact center solutions provide high value to their business customers by helping them increase customer satisfaction and loyalty. The benefit to the large enterprise customer is the ability to maintain and administer the contact center centrally, while supporting multiple branches or divisions with a unified solution. Growth in small and midsize markets Contact centers with 100 or fewer agents constitute more than 50 percent of all contact center seats in the United States, and up to 70 or 75 percent worldwide, according to DataMonitor. This population is a prime target market for Cisco IPCC Hosted Edition. In fact, Ovum forecasts that the number of contact center seats using at least one service from a service provider will grow from 700,000 in 2000 to 2.7 million in 2005, or from 11 percent of all contact center seats to 26 percent. The projected total global market for outsourced contact center services is growing 25 percent annually, from $675 million in 2000 to $2.8 billion in 2006, according to Ovum. Higher customer expectations To succeed in today s marketplace, companies must deliver on customers expectations for immediate, superior customer service often differentiating themselves based on their customer service capabilities. When customers contact a business, they expect rapid resolution: their question answered, replacement products shipped, their reservations made. Yet companies have responded to profit pressure in ways that make it difficult to meet these expectations. With this shift, it becomes crucial for companies to accurately assess each customer s value, so they can deliver the appropriate service level. For example, a company might want to always provide its high-value gold customers with access to contact center agents, while limiting access for silver or bronze customers to certain situations. However, it is often difficult to accurately assess a customer s value because the company lacks a consolidated view of the customer s multifaceted interactions with the company. A contact center agent might be completely unaware of the customer s recent Web site experience, for example, or even that the Web site is down. To provide the excellent service that attracts and retains customers, companies need contact center solutions that allow each customer to be treated appropriately, no matter which channel the customer uses for a given interaction. Cost and complexity of contact center technology Contact center technology can be complex, costly, and, with few exceptions, not the core competency of most businesses. Companies are receptive to outsourcing contact center management to cut costs and free resources to focus on their core business. Companies subscribing to Cisco IPCC Hosted Edition can expect to reduce their contact center costs significantly, depending on their size, present network configuration, and other factors. And by choosing a hosted contact center solution, customers leave the management of technology to the service provider. For the large enterprise customer IPCC Hosted Edition provides an enterprise view of the entire contact center network enabling management to make cost-effective staffing decisions. IPCC Hosted Edition also enables each of the branch office locations to treat calls at the edge of the IP network saving on toll free costs associated with 800 numbers dialed over a TDM network All rights reserved. Important notices, privacy statements, and trademarks of can be found on cisco.com. Page 2 of 5

3 WHY CISCO SYSTEMS? Service providers and large enterprise customers alike choose the Cisco IPCC Hosted Edition because of its industry-leading technology and because Cisco and its channel partners offer unmatched resources for technology, implementation, and marketing. Long-term commitment to IP telephony The service provider as well as enterprise customers enter into a partnership with the managed voice services vendor. Cisco, the leader in IP telephony, is a dependable partner, offering financial stability, depth of technology, and a deep commitment to ongoing support. Comprehensive product portfolio Obtain all necessary components for the Cisco IPCC Hosted Edition and other managed voice services for the central office as well as for the enterprise customer from a single source. Unique service value and risk management not available from other solutions The Cisco IPCC Hosted Edition is the only available crossnetwork (PSTN to IP), distributed, intelligent, hosted platform for contact centers. Ease of adding new services IP represents an extraordinary opportunity to increase profitability and improve customer relationships. Service providers and enterprise customers can take advantage of Cisco experience and expertise with the Internet and IP telephony to fully exploit the IP service opportunity. That is, once a Cisco Powered Network is deployed for Cisco IPCC Hosted Edition, it is easy to add complementary services, such as hosted IVR, data warehousing, or hosted CRM services. Carrier-class platform The Cisco IPCC Hosted Edition is deployed on a carrier-class network platform that delivers unsurpassed reliability and fault tolerance, facilitates routine upgrades, and scales to support thousands of transactions per second. Multiprotocol support With support for both IP and TDM, the Cisco IPCC Hosted Edition co-exists with legacy TDM ACDs, preserving business customers existing investments. Marketing, technology, and implementation partnerships For the service provider, the extensive Cisco sales and support reseller channel for IP voice/data provides access to skilled resources for accelerated market penetration expanding sales reach. Service providers that receive the Cisco Powered Network designation let potential business customers know that their service is built end-to-end with Cisco products and technologies and meets a high standard of reliability and performance. The designation is especially attractive to prospective customers who have built their own internal networks with Cisco equipment businesses that already know and trust Cisco products. SUMMARY Cisco IPCC Hosted Edition is an ideal product for the service provider that wants to expand its business to the small to mid-size company that desires a robust IP-based, multi-channel contact center solution. Or for the large enterprise that wants to centralize its contact center operations for more control over its resources while providing branch offices and corporate divisions with a comprehensive, flexible solution. This enables businesses to focus the improving contact center efficiency and customer service capabilities, while improving customer service and enhancing customer satisfaction leading to a better customer experience All rights reserved. Important notices, privacy statements, and trademarks of can be found on cisco.com. Page 3 of 5

4 Corporate Headquarters 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg CH Amsterdam The Netherlands www-europe.cisco.com Tel: Fax: Americas Headquarters 170 West Tasman Drive San Jose, CA USA Tel: Fax: Asia Pacific Headquarters 168 Robinson Road #28-01 Capital Tower Singapore Tel: Fax: Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at /go/offices. Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dubai, UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe Copyright 2005 All rights reserved. CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of ; Changing the Way We Work, Live, Play, and Learn, and iquick Study are service marks of ; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iq Expertise, the iq logo, iq Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post- Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the 2005 property Cisco of Systems, their respective Inc. owners. All rights The use reserved. of the word partner does not imply a partnership relationship between Cisco and any other company. Important (0502R) notices, privacy statements, and trademarks of can be found on cisco.com BW_ETMG_SK_5.05 Page 4 of 5 Printed in the USA

5 2005 All rights reserved. Important notices, privacy statements, and trademarks of can be found on cisco.com. Page 5 of 5

CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES

CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES OVERVIEW CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES COMPANY PROFILE Cisco CallManager Express (CME) promotional bundles are appropriate for small businesses

More information

Cisco Router and Security Device Manager File Management

Cisco Router and Security Device Manager File Management Application Note Cisco Router and Security Device Manager File Management Introduction Cisco Router and Security Device Manager (SDM) allows you to view and manage the file system on your Cisco router

More information

CISCO IOS SOFTWARE FEATURE PACKS FOR THE CISCO 1700 SERIES MODULAR ACCESS ROUTERS AND CISCO 1800 SERIES (MODULAR) INTEGRATED SERVICES ROUTERS

CISCO IOS SOFTWARE FEATURE PACKS FOR THE CISCO 1700 SERIES MODULAR ACCESS ROUTERS AND CISCO 1800 SERIES (MODULAR) INTEGRATED SERVICES ROUTERS CISCO IOS SOFTWARE FEATURE PACKS FOR THE CISCO 1700 SERIES MODULAR ACCESS ROUTERS AND CISCO 1800 SERIES (MODULAR) INTEGRATED SERVICES ROUTERS This product bulletin provides details on the Cisco IOS s for

More information

NETWORK AVAILABILITY IMPROVEMENT SUPPORT OPERATIONAL RISK MANAGEMENT ANALYSIS

NETWORK AVAILABILITY IMPROVEMENT SUPPORT OPERATIONAL RISK MANAGEMENT ANALYSIS DATA SHEET NETWORK AVAILABILITY IMPROVEMENT SUPPORT OPERATIONAL RISK MANAGEMENT ANALYSIS Operational Risk Management Analysis helps you maintain and improve network availability by evaluating the risks

More information

CISCO SFP OPTICS FOR PACKET-OVER-SONET/SDH AND ATM APPLICATIONS

CISCO SFP OPTICS FOR PACKET-OVER-SONET/SDH AND ATM APPLICATIONS DATA SHEET CISCO SFP OPTICS FOR PACKET-OVER-SONET/SDH AND ATM APPLICATIONS The Cisco industry-standard Small Form-Factor Pluggable Interface Converter (SFP) for packet-over-sonet/sdh (POS), optical networking,

More information

CISCO CATALYST 3750 SERIES SWITCHES

CISCO CATALYST 3750 SERIES SWITCHES AT-A-GLANCE CISCO CATALYST 3750 SERIES SWITCHES Product Part Number Port Speed Number Cisco Catalyst 3750-24TS 3750-24TS 3750-24FS 3750-24PS 3750-24PS 3750-48TS 3750-48TS 3750-48PS WS-C3750-24TS-S 10/100

More information

CISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND 12.4T FEATURE SETS FOR THE CISCO 3800 SERIES ROUTERS

CISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND 12.4T FEATURE SETS FOR THE CISCO 3800 SERIES ROUTERS PRODUCT BULLETIN NO. 2877 CISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND FEATURE SETS FOR THE CISCO 3800 SERIES ROUTERS This product bulletin details changes to the Cisco IOS Software packaging for Cisco

More information

Figure 1. The Cisco Aironet Power Injectors Provide Inline Power to Cisco Aironet Access Points and Bridges

Figure 1. The Cisco Aironet Power Injectors Provide Inline Power to Cisco Aironet Access Points and Bridges DATA SHEET CISCO AIRONET POWER INJECTOR Cisco Aironet Power Injector products increase the deployment flexibility of Cisco Aironet wireless access points and bridges by providing an alternative powering

More information

CISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND 12.4T FEATURE SETS FOR THE CISCO 2800 SERIES ROUTERS

CISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND 12.4T FEATURE SETS FOR THE CISCO 2800 SERIES ROUTERS PRODUCT BULLETIN NO. 2879 CISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND FEATURE SETS FOR THE CISCO 2800 SERIES ROUTERS This product bulletin details changes to the Cisco IOS Software packaging for Cisco

More information

CISCO AIRONET POWER INJECTOR

CISCO AIRONET POWER INJECTOR DATA SHEET CISCO AIRONET POWER INJECTOR Cisco Aironet Power Injector products increase the deployment flexibility of Cisco Aironet wireless access points and bridges by providing an alternative powering

More information

Cisco Aironet 1130AG Series

Cisco Aironet 1130AG Series Ordering Guide Cisco Aironet 1130AG Series The Cisco Aironet 1130AG Series IEEE 802.11a/b/g Access Point is a fixed-configuration, dual-band access point. Built in to the access point are two radios each

More information

Cisco GLBP Load Balancing Options

Cisco GLBP Load Balancing Options Data Sheet Cisco GLBP Load Balancing Options Last updated: December 2005 INTRODUCTION The purpose of this document is to discuss the options that Cisco Gateway Load Balancing Protocol (GLBP) one of Cisco

More information

CISCO IP PHONE EXPANSION MODULE 7914

CISCO IP PHONE EXPANSION MODULE 7914 DATA SHEET CISCO IP PHONE EXPANSION MODULE 7914 Call coverage is a critical capability for administrative assistants and others who must monitor, manage, and cover the various status of calls. This requires

More information

CISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES

CISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES DATA SHEET CISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES Offering a single ISDN BRI S/T interface, this WIC may require an external Network Termination 1 (NT1),

More information

Cisco Outbound Option

Cisco Outbound Option Data Sheet Cisco Outbound Option Today s contact center is about more than just handling inbound telephone calls it is about fully integrated, multi-channel customer interaction. The Cisco Intelligent

More information

Cisco Solution Incentive Program Asia Pacific

Cisco Solution Incentive Program Asia Pacific Channel Incentive Offerings Cisco Solution Incentive Program Asia Pacific User Guide This program will expire on December 31, 2006. Cisco Systems reserves the right to cancel or modify this program at

More information

CISCO NETWORK CONNECTIVITY CENTER MPLS MANAGER 1.0

CISCO NETWORK CONNECTIVITY CENTER MPLS MANAGER 1.0 DATA SHEET CISCO NETWORK CONNECTIVITY CENTER MPLS MANAGER 1.0 Cisco Network Connectivity Center (NCC) Multiprotocol Label Switching (MPLS) Manager maximizes the availability of VPNs based on MPLS technology.

More information

CISCO 10GBASE X2 MODULES

CISCO 10GBASE X2 MODULES DATA SHEET CISCO 10GBASE X2 MODULES Figure 1. Cisco 10GBASE X2 and Xenpak Module PRODUCT OVERVIEW The Cisco 10GBASE X2 modules (Figure 1) offers customers a wide variety of 10 Gigabit Ethernet connectivity

More information

CISCO MEETINGPLACE FOR OUTLOOK 5.3

CISCO MEETINGPLACE FOR OUTLOOK 5.3 DATA SHEET CISCO MEETINGPLACE FOR OUTLOOK 5.3 Rich-media Conferencing for Microsoft Outlook PRODUCT OVERVIEW Cisco MeetingPlace part of the Cisco IP Communications system is a complete rich-media conferencing

More information

Enabling High Availability for Voice Services in Cable Networks

Enabling High Availability for Voice Services in Cable Networks White Paper Enabling High Availability for Voice Services in Cable Networks When customers place a telephone call, they expect it to go through on the first attempt and they expect it to continue without

More information

CISCO CATALYST 6500 SUPERVISOR ENGINE 32

CISCO CATALYST 6500 SUPERVISOR ENGINE 32 PRODUCT BULLETIN NO. 2678 CISCO CATALYST 6500 SUPERVISOR ENGINE 32 Cisco Systems introduces the Cisco Catalyst 6500 Series Supervisor Engine 32, the next generation of supervisor engine for the Cisco Catalyst

More information

City Government Improves Caller Service and Cultivates Economic Vitality

City Government Improves Caller Service and Cultivates Economic Vitality Customer Case Study City Government Improves Caller Service and Cultivates Economic Vitality EXECUTIVE SUMMARY CITY OF SACRAMENTO, CALIFORNIA 445,000 residents 97 square miles INDUSTRY Local Government

More information

CISCO CALLMANAGER EXPRESS 3.2

CISCO CALLMANAGER EXPRESS 3.2 ORDERING GUIDE CISCO CALLMANAGER EXPRESS 3.2 To be used by authorized partners and direct accounts only. HOW TO ORDER CISCO CALLMANAGER EXPRESS 3.2 Cisco CallManager Express (CME) is a feature in Cisco

More information

CISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES

CISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES DATA SHEET CISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES Offering a single ISDN BRI S/T interface, this WIC may require an external Network Termination 1 (NT1),

More information

END-OF-SALE AND END-OF-LIFE ANNOUNCEMENT FOR SELECTIVE CISCO CATALYST 6503, CATALYST 6506 AND CATALYST 6509 CHASSIS

END-OF-SALE AND END-OF-LIFE ANNOUNCEMENT FOR SELECTIVE CISCO CATALYST 6503, CATALYST 6506 AND CATALYST 6509 CHASSIS PRODUCT BULLETIN NO. 3037 END-OF-SALE AND END-OF-LIFE ANNOUNCEMENT FOR SELECTIVE CISCO CATALYST 6503, CATALYST 6506 AND CATALYST 6509 CHASSIS Cisco Systems announces the end-of-sale and end-of-life dates

More information

SURGE PROTECTION CABLES FOR SMART SERIAL INTERFACES

SURGE PROTECTION CABLES FOR SMART SERIAL INTERFACES DATA SHEET SURGE PROTECTION CABLES FOR SMART SERIAL INTERFACES Surge events, including ElectroStatic Discharge (ESD) and lightning surges, are common in many parts of the world, especially during electrical

More information

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY

More information

CISCO 100BASE-X SFP FOR FAST ETHERNET SFP PORTS

CISCO 100BASE-X SFP FOR FAST ETHERNET SFP PORTS DATA SHEET CISCO 100BASE-X SFP FOR FAST ETHERNET SFP PORTS PRODUCT OVERVIEW The Cisco 100BASE-X Small Form-factor Pluggable (SFP) is a hot-swappable input/output device that plugs into a Fast Ethernet

More information

Cisco Conference Connection

Cisco Conference Connection Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,

More information

Cisco Phone Systems Telemarketing Script Cold Call

Cisco Phone Systems Telemarketing Script Cold Call Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not

More information

CISCO WAN MANAGER 15.1

CISCO WAN MANAGER 15.1 DATA SHEET CISCO WAN MANAGER 15.1 Cisco WAN Manager is a high-performance, carrier-class element- and network-management product for the Cisco MGX Family, Cisco BPX Family, and Cisco IGX Family of multiservice

More information

CISCO WAN MANAGER 15 DATA SHEET

CISCO WAN MANAGER 15 DATA SHEET DATA SHEET CISCO WAN MANAGER 15 Cisco WAN Manager is a high-performance carrier-class element and network management product for the Cisco MGX, Cisco BPX, and Cisco IGX series multiservice switches and

More information

End-of-Sale and End-of-Life Announcement for the Cisco Catalyst 2970 Series Switches

End-of-Sale and End-of-Life Announcement for the Cisco Catalyst 2970 Series Switches Product Bulletin No. EOL1092 End-of-Sale and End-of-Life Announcement for the Cisco Catalyst 2970 Series Switches Cisco Systems announces the end-of-sale and end-of-life dates for Cisco Catalyst 2970 Series

More information

NTL teams with Cisco Advanced Services to reduce risk and deliver the world s largest Cisco Content Delivery Network deployment in just two months

NTL teams with Cisco Advanced Services to reduce risk and deliver the world s largest Cisco Content Delivery Network deployment in just two months Customer Success Story NTL teams with Cisco Advanced Services to reduce risk and deliver the world s largest Cisco Content Delivery Network deployment in just two months EXECUTIVE SUMMARY CUSTOMER NAME

More information

Cisco Systems continues its innovation to provide increased intelligence and investment protection for access layer solutions.

Cisco Systems continues its innovation to provide increased intelligence and investment protection for access layer solutions. PRODUCT BULLETIN, NO. 2728 NEW CISCO CATALYST 6500 SERIES ACCESS LAYER MODULES 96-PORT 10/100 RJ-21, 48-PORT 10/100, 48-PORT 10/100/1000, AND 48-PORT 100BASE-X WITH DIFFERENT SFP OPTIONS Cisco Systems

More information

SERIAL AND ASYNCHRONOUS HIGH-SPEED WAN INTERFACE CARDS FOR CISCO 1800, 2800, AND 3800 SERIES INTEGRATED SERVICES ROUTERS

SERIAL AND ASYNCHRONOUS HIGH-SPEED WAN INTERFACE CARDS FOR CISCO 1800, 2800, AND 3800 SERIES INTEGRATED SERVICES ROUTERS DATA SHEET SERIAL AND ASYNCHRONOUS HIGH-SPEED WAN INTERFACE CARDS FOR CISCO 1800, 2800, AND 3800 SERIES INTEGRATED SERVICES ROUTERS Serial and asynchronous high-speed WAN interface cards (HWICs) provide

More information

CISCO METRO ETHERNET SERVICES AND SUPPORT

CISCO METRO ETHERNET SERVICES AND SUPPORT SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service

More information

NETFLOW PERFORMANCE ANALYSIS

NETFLOW PERFORMANCE ANALYSIS WHITE PAPER NETFLOW PERFORMANCE ANALYSIS INTRODUCTION The Cisco IOS NetFlow feature set allows for the tracking of individual IP flows as they are received at a Cisco router or switching device. Network

More information

Cisco Unified IP Phone 7906G

Cisco Unified IP Phone 7906G Q&A Cisco Unified IP Phone 7906G GENERAL QUESTIONS What is the Cisco IP Phone 7906G? The new Cisco Unified IP Phone 7906G is the latest Cisco Systems full-featured basic set IP phone providing enhanced

More information

Customizing Your Cisco Unified IP Phone on the Web

Customizing Your Cisco Unified IP Phone on the Web Phone Guide Customizing Your Cisco Unified IP Phone on the Web Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS

More information

Cisco Router and Security Device Manager Cisco Easy VPN Remote

Cisco Router and Security Device Manager Cisco Easy VPN Remote Application Note Cisco Router and Security Device Manager Cisco Easy VPN Remote Introduction This document explains how to configure a Cisco Easy VPN Remote. Cisco Easy VPN Introduction Cisco Easy VPN

More information

Cisco Multiservice VPN Solution Cisco Managed Transport and Dial Plan VPN

Cisco Multiservice VPN Solution Cisco Managed Transport and Dial Plan VPN Q & A Cisco Multiservice PN Solution Cisco Managed Transport and Dial Plan PN Q. What is the Cisco Managed Transport and Dial Plan PN? A. The Cisco Managed Transport and Dial Plan PN is one of the deployment

More information

Danish Train Operator Gets Customer Service Back On Track

Danish Train Operator Gets Customer Service Back On Track Danish Train Operator Gets Customer Service Back On Track Danish Rail uses Cisco Unified Communications to sharpen its customer focus and revitalise its call centre operation EXECUTIVE SUMMARY Customer

More information

6000 WATT AC POWER SUPPLY FOR THE CISCO CATALYST 6500 SERIES CHASSIS

6000 WATT AC POWER SUPPLY FOR THE CISCO CATALYST 6500 SERIES CHASSIS DATA SHEET 6000 WATT AC POWER SUPPLY FOR THE CISCO CATALYST 6500 SERIES CHASSIS PRODUCT OVERVIEW The 6000-watt (W) power supply for the Cisco Catalyst 6500 Series chassis (Figure 1) is a dual AC input

More information

State Agency Improves Service Effectiveness by Giving Employees Database Access from Their IP Phones

State Agency Improves Service Effectiveness by Giving Employees Database Access from Their IP Phones Customer Case Study State Agency Improves Service Effectiveness by Giving Employees Database Access from Their IP Phones EXECUTIVE SUMMARY CUSTOMER NAME Arizona Department of Commerce 100 employees 12

More information

CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK)

CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) DATA SHEET CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) Cisco Systems IP Phone Services bring the power of the World Wide Web to Cisco IP Phones. An integral part of a Cisco AVVID (Architecture

More information

Cisco Unified Communications System

Cisco Unified Communications System Q&A Cisco Unified Communications System The Cisco Unified Communications system of voice and video communications products and applications helps organizations of all sizes communicate more effectively

More information

Cisco ATA 186 Analog Telephone Adaptor

Cisco ATA 186 Analog Telephone Adaptor Data Sheet Cisco ATA 186 Analog Telephone Adaptor The Cisco ATA 186 Analog Telephone Adaptor is a handset-to-ethernet adaptor that turns traditional telephone devices into IP devices. Customers can take

More information

New Cisco Catalyst 3750 Series Switches Overview

New Cisco Catalyst 3750 Series Switches Overview Product Bulletin No. 2119 New Cisco Catalyst 3750 Series Switches Overview Cisco Systems is pleased to introduce the new Cisco Catalyst 3750 Series switches, an innovative product line that improves LAN

More information

CISCO NETWORK ANALYSIS SOFTWARE 3.4

CISCO NETWORK ANALYSIS SOFTWARE 3.4 PRODUCT BULLETIN NO. 2764 CISCO NETWORK ANALYSIS SOFTWARE 3.4 Cisco Systems is proud to announce Cisco Network Analysis Module (NAM) Software 3.4 for both the Cisco Catalyst 6500 and Cisco 7600 Series

More information

DATA COMPRESSION ADVANCED INTEGRATION MODULES (AIM-COMPR2-V2 AND AIM-COMPR4)

DATA COMPRESSION ADVANCED INTEGRATION MODULES (AIM-COMPR2-V2 AND AIM-COMPR4) DATA SHEET DATA COMPRESSION ADVANCED INTEGRATION MODULES (AIM-COMPR2-V2 AND AIM-COMPR4) The Data Compression Advanced Integration Modules (AIMs) deliver cost-effective options for reducing recurring wide-area

More information

Cisco IP Phone 7912G (Part Number CP-7912G-A)

Cisco IP Phone 7912G (Part Number CP-7912G-A) Q&A CISCO IP PHONE 7911G GENERAL QUESTIONS What is the Cisco IP Phone 7911G? The new Cisco IP Phone 7911G is the latest Cisco Systems full-featured basic set IP phone providing enhanced functions for those

More information

It looks like your regular telephone.

It looks like your regular telephone. It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,

More information

Cisco Intelligent Contact Management Enterprise Edition

Cisco Intelligent Contact Management Enterprise Edition Data Sheet Cisco Intelligent Contact Management Enterprise Edition Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications,

More information

Cisco 2-Channel SFP WDM Transponder

Cisco 2-Channel SFP WDM Transponder Data Sheet Cisco 2-Channel SFP WDM Transponder The Cisco 2-Channel SFP WDM Transponder expands the range of applications and platforms supported by coarse wavelength-division multiplexing (CWDM) and dense

More information

Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features

Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Data Sheet Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Introduction to Public Key Infrastructure Public Key Infrastructure (PKI) offers a scalable method of securing networks,

More information

CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER

CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER PRODUCT BULLETIN NO. 2438 CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER NEW FEATURES New features of the Cisco Content Switching

More information

Cisco CNS NetFlow Collection Engine Version 4.0

Cisco CNS NetFlow Collection Engine Version 4.0 Data Sheet Cisco CNS NetFlow Collection Engine Version 4.0 Cisco CNS is a suite of intelligence engines that work with device agents to create a programmable network. Cisco CNS extends the management plane

More information

CISCO PIX SECURITY APPLIANCE LICENSING

CISCO PIX SECURITY APPLIANCE LICENSING DATA SHEET CISCO PIX SECURITY APPLIANCE LICENSING The market-leading Cisco PIX Security Appliance Series supports a variety of licensing options, enabling businesses to select the capabilities that are

More information

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination

More information

CISCO CATALYST EXPRESS 500 SERIES SWITCHES

CISCO CATALYST EXPRESS 500 SERIES SWITCHES Q&A CISCO CATALYST EXPRESS 500 SERIES SWITCHES GENERAL What are the Cisco Catalyst Express 500 Series switches? The Cisco Catalyst Express 500 Series switches deliver Cisco class networking tailored for

More information

IS YOUR OLD PHONE SYSTEM HANGING UP YOUR DISTRICT? CISCO K 12 DIRECT LINE SOLUTION FOR IP COMMUNICATIONS

IS YOUR OLD PHONE SYSTEM HANGING UP YOUR DISTRICT? CISCO K 12 DIRECT LINE SOLUTION FOR IP COMMUNICATIONS IS YOUR OLD PHONE SYSTEM HANGING UP YOUR DISTRICT? CISCO K 12 DIRECT LINE SOLUTION FOR IP COMMUNICATIONS THEN YOU NEED A DIRECT LINE. now. CISCO IP PHONE SOLUTIONS Cisco IP phones provide better communications,

More information

Empower Your Law Firm with Your Next Phone System

Empower Your Law Firm with Your Next Phone System Empower Your Law Firm with Your Next Phone System BROCHURE CISCO SMB CLASS SOLUTIONS Law Firm Boosts Client Service and its Bottom Line Hahn & Hessen, LLP, a New York City law firm, is using a Cisco IP

More information

CISCO 7604 ROUTER. Figure 1. Cisco 7604 Router

CISCO 7604 ROUTER. Figure 1. Cisco 7604 Router DATA SHEET CISCO 7604 ROUTER PRODUCT OVERVIEW The Cisco 7604 Router is one of the smallest, redundant routers to offer n x 10 Gigabit Ethernet performance with services. This router is part of the Cisco

More information

CISCO NETWORK CONNECTIVITY CENTER

CISCO NETWORK CONNECTIVITY CENTER DATA SHEET CISCO NETWORK CONNECTIVITY CENTER The Cisco Network Connectivity Center (NCC) delivers end-to-end management across multiple tools, technologies, and silos. From networks and applications to

More information

SERIAL CONNECTIVITY NETWORK MODULES (NM-1HSSI, NM-4T, NM-4A/S, NM-8A/S, NM-16A/S, NM-16A, NM-32A)

SERIAL CONNECTIVITY NETWORK MODULES (NM-1HSSI, NM-4T, NM-4A/S, NM-8A/S, NM-16A/S, NM-16A, NM-32A) DATA SHEET SERIAL CONNECTIVITY NETWORK MODULES (NM-1HSSI, NM-4T, NM-4A/S, NM-8A/S, NM-16A/S, NM-16A, NM-32A) Cisco Multi-Service Access Routers and Integrated Services Routers offer a wide variety of serial

More information

Cisco Unified Contact Center Hosted

Cisco Unified Contact Center Hosted Data Sheet Cisco Unified Contact Center Hosted Cisco Unified Contact Center Hosted (formerly Cisco IP Contact Center Hosted or Cisco IPCC Hosted), an integral component of the Cisco Unified Communications

More information

CISCO 7300 SERIES ROUTER CISCO 7304 CHASSIS

CISCO 7300 SERIES ROUTER CISCO 7304 CHASSIS DATA SHEET CISCO 7300 SERIES ROUTER CISCO 7304 CHASSIS Flexible, Modular, Compact Chassis for Edge Routing with Scalable IP/MPLS Service Delivery CISCO 7304 CHASSIS Cisco 7300 Series routers are optimized

More information

CISCO NETWORK ASSISTANT

CISCO NETWORK ASSISTANT DATA SHEET CISCO NETWORK ASSISTANT PRODUCT OVERVIEW Cisco Network Assistant is a PC-based network management application optimized for LANs of small and medium-sized business with up to 250 users. Cisco

More information

CISCO RFID SOLUTIONS. Q. How is RFID being applied? A. Cisco Systems sees RFID technology initially affecting three areas:

CISCO RFID SOLUTIONS. Q. How is RFID being applied? A. Cisco Systems sees RFID technology initially affecting three areas: Q&A CISCO RFID SOLUTIONS GENERAL Q. What is RFID? A. RFID stands for radio frequency identification. It is a wireless technology that uses radio frequency waves to transfer data between a moveable item

More information

Global trends in vocational education and training

Global trends in vocational education and training Global trends in vocational education and training The vocational education and training sector is at the frontline of Australia s response to major global challenges. An effective vocational education

More information

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7971G-GE Data Sheet Cisco Unified IP Phone 7971G-GE Cisco Unified IP phones continue to lead the competition with integrated business functions and converged communications features beyond today's conventional

More information

Cisco CNS NetFlow Collection Engine Version 5.0

Cisco CNS NetFlow Collection Engine Version 5.0 Data Sheet Cisco CNS NetFlow Collection Engine Version 5.0 Cisco CNS consists of software and appliance-based applications, which support scalable network deployment, configuration, service assurance monitoring,

More information

Computer Sciences Corporation Accelerates Innovations to Capture New Business Opportunities

Computer Sciences Corporation Accelerates Innovations to Capture New Business Opportunities CUSTOMER CASE STUDY Accelerates Innovations to Capture New Business Opportunities Executive Summary CUSTOMER NAME INDUSTRY Service Provider BUSINESS CHALLENGES Identify new, high-growth service models

More information

CISCO USED EQUIPMENT SERVICE POLICY FREQUENTLY ASKED QUESTIONS

CISCO USED EQUIPMENT SERVICE POLICY FREQUENTLY ASKED QUESTIONS Q & A CISCO USED EQUIPMENT SERVICE POLICY FREQUENTLY ASKED QUESTIONS Q. What is the Cisco definition of used equipment? A. Cisco defines used equipment as previously owned equipment, now owned by a party

More information

INTEGRATED COMMUNICATIONS INTEROPERABILITY

INTEGRATED COMMUNICATIONS INTEROPERABILITY Solution Overview Cisco IPICS INTEGRATED COMMUNICATIONS INTEROPERABILITY Today s myriad options for instantaneous communications allow organizations of all kinds to establish and maintain real-time voice

More information

Want to Improve Communication to Parents? Make it Simple.

Want to Improve Communication to Parents? Make it Simple. Want to Improve Communication to Parents? Make it Simple. Save Time, Save Money, and Strengthen the School-Parent Connection CISCO IP PHONE SOLUTIONS SchoolMessenger for Cisco Unified Communications integrates

More information

Cisco Smart Services for Small and Medium Business: Solutions for Your Success

Cisco Smart Services for Small and Medium Business: Solutions for Your Success Cisco Smart Services for Small and Medium Business: Solutions for Your Success Realize the Full Potential of Your Network Cisco Smart Services for Small and Medium Business help you realize the full potential

More information

Cisco Opportunity Incentive Program Question & Answer

Cisco Opportunity Incentive Program Question & Answer Question & Answer Cisco Channel Incentive Program Cisco Opportunity Incentive Program Question & Answer Revised April 13, 2004 Section 1: General Overview 1. What is the Cisco Opportunity Incentive Program?

More information

Cisco Network Planning Solution 2.0.2 Documentation Guide and Supplemental License Agreement

Cisco Network Planning Solution 2.0.2 Documentation Guide and Supplemental License Agreement Cisco Network Planning Solution 2.0.2 Documentation Guide and Supplemental License Agreement June 2007 This documentation guide contains the End User Supplemental License Agreement for Cisco Systems Network

More information

Cisco Unified Contact Center Express Standard 4.5

Cisco Unified Contact Center Express Standard 4.5 Data Sheet Cisco Unified Contact Center Express Standard 4.5 Cisco Unified Contact Center Express an integral component of the Cisco IP Communications system offers an integrated, full-featured solution

More information

Cisco Router and Security Device Manager USB Storage

Cisco Router and Security Device Manager USB Storage Application Note Cisco Router and Security Device Manager USB Storage Introduction The USB Storage feature on the Cisco Router and Security Device Manager (Cisco SDM) allows the Cisco 871 and Cisco 1800,

More information

IP COMMUNICATIONS FOR THE SMALL OR AUTONOMOUS BRANCH OFFICE

IP COMMUNICATIONS FOR THE SMALL OR AUTONOMOUS BRANCH OFFICE OVERVIEW IP COMMUNICATIONS FOR THE SMALL OR AUTONOMOUS BRANCH OFFICE Deploying data and voice capabilities in a single, integrated routing platform to increase productivity, decrease costs, and lower total

More information

THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES

THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES WHITE PAPER THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES IP-based managed services help businesses reap benefits by consistently reducing IT costs while increasing employee

More information

HIGH-DENSITY PACKET VOICE DIGITAL SIGNAL PROCESSOR MODULE FOR CISCO IP COMMUNICATIONS SOLUTION

HIGH-DENSITY PACKET VOICE DIGITAL SIGNAL PROCESSOR MODULE FOR CISCO IP COMMUNICATIONS SOLUTION DATA SHEET HIGH-DENSITY PACKET VOICE DIGITAL SIGNAL PROCESSOR MODULE FOR CISCO IP COMMUNICATIONS SOLUTION PRODUCT OVERVIEW The High-Density Packet Voice digital signal processor (DSP) (PVDM2) enables Cisco

More information

Cisco SMB Class Solutions Your Next Phone System Purchase

Cisco SMB Class Solutions Your Next Phone System Purchase Overview Cisco SMB Class Solutions Your Next Phone System Purchase The Smart Buyer s Checklist for Small and Medium Organizations Will your aging telephone system soon need replacing or require a significant

More information

CISCO IP PHONE 7912G. CISCO IP PHONE 7912G FEATURES The Cisco IP Phone 7912G is designed to be easy to use with conveniently placed features.

CISCO IP PHONE 7912G. CISCO IP PHONE 7912G FEATURES The Cisco IP Phone 7912G is designed to be easy to use with conveniently placed features. DATA SHEET CISCO IP PHONE 7912G Cisco IP phones---an integral component of the Cisco IP Communications system---provide superior levels of integrated business features and converged communications---levels

More information

End-of-Sale and End-of-Life Announcement for Select Cisco Catalyst 2950G and Catalyst 2950T Series Switches

End-of-Sale and End-of-Life Announcement for Select Cisco Catalyst 2950G and Catalyst 2950T Series Switches Product Bulletin No. EOL1094 End-of-Sale and End-of-Life Announcement for Select Cisco Catalyst 2950G and Catalyst 2950T Series Switches Cisco Systems announces the end-of-sale and end-of-life dates for

More information

Cisco IP Contact Center Express Edition Enhanced

Cisco IP Contact Center Express Edition Enhanced Data Sheet Cisco IP Contact Center Express Edition Enhanced Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP

More information

Per-Port, Per-VLAN Quality of Service. Trunk-Port Security. 802.1x Private VLAN Assignment. 802.1x Private Guest VLAN

Per-Port, Per-VLAN Quality of Service. Trunk-Port Security. 802.1x Private VLAN Assignment. 802.1x Private Guest VLAN PRODUCT BULLETIN NO. 2782 INTRODUCING CISCO CATALYST 4948-10GE SWITCH 10 Gigabit Ethernet Switching for High-Performance, Rack-Optimized Server Switching Cisco Systems announces the Cisco Catalyst 4948-10GE,

More information

Cisco IP Communicator

Cisco IP Communicator Q & A Cisco IP Communicator Q. What is Cisco IP Communicator? A. Cisco IP Communicator is a software-based application that delivers enhanced telephony support through personal computers. This application

More information

CISCO IOS IP SERVICE LEVEL AGREEMENT

CISCO IOS IP SERVICE LEVEL AGREEMENT DATA SHEET CISCO IOS IP SERVICE LEVEL AGREEMENT Network services have changed dramatically in recent years, most notably due to the addition of voice, video, and other mission-critical delay- and performance-sensitive

More information

Cisco IT Data Center and Operations Control Center Tour

Cisco IT Data Center and Operations Control Center Tour Cisco IT Data Center and Operations Control Center Tour Inside the Build Room Page 1 of 8 5. Inside the Build Room Introduction Figure 1. Inside the Build Room Ian: The purpose of the Build room is for

More information

CISCO CATALYST OPERATING SYSTEM SOFTWARE RELEASE 8.4 FOR CISCO CATALYST 6500 SERIES SWITCHES

CISCO CATALYST OPERATING SYSTEM SOFTWARE RELEASE 8.4 FOR CISCO CATALYST 6500 SERIES SWITCHES PRODUCT BULLETIN NO. 2679 CISCO CATALYST OPERATING SYSTEM SOFTWARE RELEASE 8.4 FOR CISCO CATALYST 6500 SERIES SWITCHES The Cisco Catalyst Operating System (Catalyst OS) Software Release 8.4 for the supervisor

More information

How to Register, Start, and Access a Cisco Online Exam

How to Register, Start, and Access a Cisco Online Exam How to Register, Start, and Access a Cisco Online Exam Lifecycle Services and SMB Exams The process for registering and taking a Cisco online exam is different from the process for registering and taking

More information

NetFlow Feature Acceleration

NetFlow Feature Acceleration WHITE PAPER NetFlow Feature Acceleration Feature Description Rapid growth in Internet and intranet deployment and usage has created a major shift in both corporate and consumer computing paradigms. This

More information

Cisco 2-Port OC-3/STM-1 Packet-over-SONET Port Adapter

Cisco 2-Port OC-3/STM-1 Packet-over-SONET Port Adapter Data Sheet Cisco 2-Port OC-3/STM-1 Packet-over-SONET Port Adapter To meet the continual need for increased router features and performance, Cisco Systems introduces its newest packetover-sonet (POS) port

More information

CISCO IP PHONE 7905G. Figure 1. Cisco IP Phone 7905G

CISCO IP PHONE 7905G. Figure 1. Cisco IP Phone 7905G DATA SHEET CISCO IP PHONE 7905G Cisco IP phones an integral component of the Cisco IP Communications system provide superior levels of integrated business features and converged communications levels far

More information

CISCO MDS 9000 FAMILY PERFORMANCE MANAGEMENT

CISCO MDS 9000 FAMILY PERFORMANCE MANAGEMENT WHITE PAPER CISCO MDS 9000 FAMILY PERFORMANCE MANAGEMENT As storage area networks (SANs) grow, so do the challenges for monitoring and resolving performance issues. Summary views of networkwide historical

More information

Cisco IOS Telephony Services Survivable/Standby Remote Site Telephony

Cisco IOS Telephony Services Survivable/Standby Remote Site Telephony DATA SHEET Cisco IOS Telephony Services Survivable/Standby Remote Site Telephony As enterprises extend their telephony and high-value application deployments from central sites out to remote offices, one

More information