THE 2014 CITY OF EL PASO CITIZEN SURVEY

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1 THE 2014 CITY OF EL PASO CITIZEN SURVEY P R E PAR E D F OR: T H E CITY OF EL PA S O, T E X A S OFFICE OF MANAGEMENT A N D B U D GET Presented by Roberto Tinajero January 19, 2015

2 Introduction The Institute for Policy and Economic Development (IPED) at UTEP was contracted by the City of El Paso s Office of Management and Budget to conduct a telephone household survey and a cellphone surveys to explore citizen attitudes and perceptions about City Services and general quality of life issues. The 2014 City of El Paso Citizen Survey is the fifth in a series of similar surveys intended to guide the City of El Paso on its mission to better serve its citizens and the community as a whole.

3 Specific Survey Goals: Target areas needing improvement Monitor citizen satisfaction levels over time Identify issues and services most and least important to Citizens

4 2014 City Initiatives City Initiative 1) Community Development 4) Economic Development 2) Consolidation of Services 5) Fiscal Initiatives 3) Transportation 6) Customer Service & Citizen Involvement

5 2014 City Initiatives CITY INITIATIVES & NUMBER OF QUESTIONS ASKED TO HOUSEHOLDS CITY INITIATIVES & NUMBER OF QUESTIONS ASKED TO CELLPHONES City Initiative Number of Questions City Initiative Number of Questions 1) Community Development 5 2) Consolidation of Services 2 3) Transportation 4 4) Economic Development 7 5) Fiscal Initiatives 3 6) Customer Service & Citizen Involvement 8 1) Community Development 1 2) Consolidation of Services 0 3) Transportation 1 4) Economic Development 2 5) Fiscal Initiatives 2 6) Customer Service & Citizen Involvement 2

6 Methodology The survey instruments were developed by the City of El Paso in collaboration with IPED. Stratified random digit dialing samplings were obtained from a national sampling firm. This procedure was selected to ensure that all potential respondents within a given zip code and with a working landline or cellphone had the same probability of being selected for participation.

7 Methodology The surveys were conducted from April 28 th to June 21 st during weekdays and Saturdays. 1,043 valid household responses were obtained providing a margin of error of ± 3.0 percent at the 95 percent confidence level. 624 valid cellphone responses were obtained providing a margin of error of ± 3.9 percent at the 95 percent confidence level.

8 Methodology To control for the presence of any gender bias, both samples were statistically weighted by gender for individuals of 18 years old and older.

9 DEMOGRAPHICS HOUSEHOLD AND CELLPHONE RESPONDENTS

10 Gender Female 5 Male 47% Households Cellphones 18 to 24 7% 18 to 24 17% 25 to to 44 7% 14% Age 25 to to 44 20% 18% 45 to 54 16% 45 to 54 17% 55 to 64 22% 55 to 64 14% 65 to 74 21% 65 to 74 10% 75 to 84 10% 75 to 84 2% % %

11 Area of Town of Residence Households Cellphones 3 36% 19% 18% 17% 14% 17% 17% 16% 1 East Northeast Lower Valley West Central East West Lower Valley Central Northeast

12 Households Educational Attainment 2 21% 20% 11% 7% 7% 10% 1% Did not go to High School Did not complete High School High School Graduate or Equivalent Some College Associate s Degree College Graduate Graduate Degree Trade School Cellphones 22% 2 22% 10% 8% 6% 7% Did not go to high school Did not complete high school High school graduate or equivalent Some college Associate s degree College graduate Graduate degree Trade School

13 COMMUNITY DEVELOPMENT HOUSEHOLD AND CELLPHONE RESPONDENTS

14 Households First Positive Image that Comes to Mind about El Paso Tranquility / Peacefulness / Security Climate / Weather Individuals / People Franklin Mountains Schools / Education Friendliness & Lack of Racial Tensions Diversity & Multiculturalism City Development and Infrastructure Leisure / Entertainment / Parks Overall Quality of Life Family Landscape / City Aesthetics Border & International Bridges Nothing / Don't Know Other History / Historical sites / Culture Military / Fort Bliss General Economic Conditions % % 3.0% 2.9% 2.7% 2.1% 1.9% 1.8% 1.5% 1.4% % 8.1% 7.6% 20.5% 25.9%

15 Households First Negative Image that Comes to Mind about El Paso Poor Climate / Hot & Dusty None / Don't know Border & International Bridges Violence / Gangs Lack of Jobs & Good Salaries Trashy & Dirty Looking Nothing To Do / Boring Traffic City government / Government Services Economic Conditions / Low Income & Poverty City Development and Infrastructure Discrimination / Racism / Rudeness / People Other Downtown Demolition of Important Sites / Baseball Satadium Pollution Spanish Language / Immigrants Schools / Education % 2.4% 1.8% 1.0% 1.0% 0.7% 8.7% 7.7% 7.2% 7.2% 6.9% 6.5% % 16.4%

16 City Quality of Life Ratings Households Cellphones Place to Live Index Scores % 79% Place to Raise Children Index Score % 81% Place to Raise Children % 17% 79% Place to Live % 22% 75% Place to Retire N/A % 21% 7 Place to Retire % 2 69% Place to Visit % 36% 5 Place to Visit % Place for Recreation & Entertainment % 48% 31% Place for Recreation & Entertainment % 49% 26% Overall QoL % 62% Overall QoL % 56% Poor Fair Good Poor Fair Good

17 Environmental Topics (Households) Level of Importance Adequacy of Information Received Not Sure Improving Air Quality 2% 12% 86% 1% Improving Air Quality 34% 26% 40% Energy Efficiency, Conservation and Renewable Energy 2% 14% 82% 2% Energy Efficiency, Conservation and Renewable Energy 3 20% 48% Recycling Options 16% 80% 1% Recycling Options 31% 15% 5 Adaptions to Changing Climate 6% 19% 72% Adaptions to Changing Climate 31% 31% 39% Local Food Systems 5% 18% 72% 5% Local Food Systems 36% 24% 40% Alternative or Active Transportation options 9% 19% 69% Alternative or Active Transportation options 28% 25% 47% Not important Somewhat important Very Important Inadequate Neither Inadequate nor Adequate Adequate

18 CONSOLIDATION OF SERVICES HOUSEHOLD RESPONDENTS

19 Households Should the City and County work more Seriously on Consolidating Services? Ratings of Areas of Opportunity to Consolidate Services Not Sure 21% Yes 64% Parks and Recreation Mean Score 4.1 4% 6% 19% 21% 50% Public Transportation 4.1 5% 5% 17% 25% 49% Law Enforcement 4.0 5% 26% 24% 4 No 15% Facilities and Fleet Maintenance 4.0 4% 26% 26% 41% Urban Planning and Zoning 3.9 5% 5% 22% 28% 39% Worst Best

20 TRANSPORTATION HOUSEHOLD AND CELLPHONE RESPONDENTS

21 Households Sometimes 31% Do You Use Public Transportation? Cellphones Sometimes 2 Never 69% Main Reason You Don t Use Public Transportation? Never 77% Prefers personal vehicle 76% Prefers personal vehicle 86% Other 24% Other 14%

22 Households Interest of Bicycle as an Alternative Form of Transportation Main Reason for Not Being Interested in Using Bicycles as a Form of Transportation? Not Sure I do not feel safe % 27% 41% Age / medical condition / disability I prefer my personal vehicle 15% 28% % 22% 48% 6% Too long to get to destination 7% % 2 44% 6% It is time consuming / unreliable 4% Not Interested Somewhat Interested Very Interested It is inconvenient with cargo Climate / weather 4% Don't know how / don't like it Not enough bicycle lane 2% Other 1%

23 Households Most Important Transportation Initiative over the Next Five Years Reduce traffic congestion 39% Have a more comprehensive street & road maintenance program 25% More bicycle routes or bicycle sharing programs 19% More pedestrian access/paths 17%

24 ECONOMIC DEVELOPMENT HOUSEHOLD AND CELLPHONE RESPONDENTS

25 Ratings for El Paso as a Place to do Business and El Paso s Job Market Households Index Score Not Sure As a Place to do Business % 41% 4 8% Job Market % 41% 2 6% Poor Fair Good Index Score Not Sure Cellphones As a Place to do Business % 4 41% 6% Job Market % 42% 17% Poor Fair Good

26 Households Importance of City s Economic Development Aspects Index Score Not Sure Schools and Higher Education % 4% 9 2% General Economic Conditions % 1 84% 2% Work Force % 14% 81% Implemetation of the QoL Bonds % 68% 11% Downtown Attractiveness % 22% 70% 2% Retail Options % 27% 65% Not Important Somewhat Important Very Important

27 Households Most Important Factor to Improve the City s Economic Conditions Other Most Important Factors to Improve the City s Economic Conditions Business Attraction / Retention / Deregulation 5.2% Education 1 High-paying Jobs 55% Workforce Development Improve City Government and Services 5.1% 4.6% Entertainment Options / Tourism 4.5% City Development and Infrastructure 4. Other 3.1% Other 32% Lower Taxes Don't Know / Not Sure More Retail Options 1.5% 1.4% 1.4% Implementing Quality of Life Bonds Baseball Stadium Reducing Border Wait Times 0.5% 0.4% 0.

28 A Competitive Bidding The Quality of Work Contracting with Local Businesses Households Importance when City Government Contracts with Private Businesses Index Score Not Sure % 6% 88% 5% % 10% 8 7% % 11% 80% 6% % 9% 8 7% % 8% 80% 11% % 11% 79% 8% % 14% 75% 10% % 1 71% 14% % 19% 67% 10% Not Important Somewhat Important Very Important

29 FISCAL INITIATIVES HOUSEHOLD AND CELLPHONE RESPONDENTS

30 Level of Satisfaction with the Way the City Uses Your Tax Dollars Households Index Score Not Sure % 49% 14% 7% % 45% 12% 11% % 38% 11% 9% Not Satisfied Somewhat Satisfied Very Satisfied Cellphones Index Score Not Sure % 48% 20% 5% Not Satisfied Somewhat Satisfied Very Satisfied

31 Households Preference for Tax Dollars to be Spent On Cellphones Schools / Education Streets Maintenance and Improvements General Economic Conditions Leisure / Entertainment / Parks Poverty and Low Income Families Improving City Government and Public 7% 6% 6% 12% 19% 29% Schools / Education Streets maintenance and improvements Entertainment / Attracttions / Tourism Parks and Community / Recreational Programs General Economic Conditions 8% 10% 10% 15% 29% Downtown Development 4% Infrastructure and Public Services 5% City Development and Infrastructure Low Income & Poverty 4% Safety and Law Enforcement Healthcare, well being and quality of life 4% Traffic Other 4% Overall Quality of Life Other Senior Citizens / Retirees Streets Lights and Signalization Doesn't Know / Not Sure 2% 2% 1% 1% 1% City / Downtown development Attracting / Creating more and better jobs Safety and law enforcement Traffic, streets lights, and signalization 2% Lowering Pollution 1%

32 Priority of City Services (Households) Index Score Street Cleaning, Repair and Right-of-way Maintenance % 81% Garbage Collection and Recycling Efforts % 77% Fire Prevention, Inspection and Education % 79% Economic Development Efforts % 75% Parks and Recreation Centers % 70% Environmental Regulation and Enforcement % 67% Libraries % Public Transportation % 67% Arts and Cultural Facilities % 62% The Zoo % 62% Animal Regulation and Enforcement % 54% Police Response to Non-Emergencies % 31% 56% Not a Priority Low Priority Medium Priority High Priority

33 CUSTOMER SERVICE HOUSEHOLD AND CELLPHONE RESPONDENTS

34 Solid Waste Level of Satisfaction with City Areas (Households) Top Three Areas Index Score Not Sure % 66% 6% Management Libraries Airport % 5% 6% 9% 7% 11% 16% 27% 29% 34% 31% 42% 34% 37% 38% 61% 58% 54% 52% 40% 57% 42% 39% 8% 8% 7% 11% 9% 2% 9% 7% Not Satisfied Somewhat Satisfied Very Satisfied

35 Tax Office Economic Development Building and Environmental Code Enforcement Level of Satisfaction with City Areas (Households) Bottom Three Areas Index Score Not Sure % 42% 30% N/A 2008 N/A % 54% 24% % 40% 25% 12% % 16% 10% % 39% 27% 12% % 35% 26% 21% % 30% 19% 29% Not Satisfied Somewhat Satisfied Very Satisfied

36 Level of Satisfaction with City Areas (Cellphones) Index Score Not Sure Airport % 20% 70% 8% Libraries % 65% 10% Solid Waste Management % 25% 67% 1% Law Enforcement % 30% 60% 2% Public Transportation % 20% 41% 32% Recycling % 30% 56% Animal Control % 27% 56% 6% Museums and Cultural Affairs % 30% 49% 12% Community and Human Development % 41% 4 6% Building Permits % 31% 32% 27% Building and Environmental code Enforecement % 42% 36% 9% Tax Office % 41% 32% 10% Economic Development % 47% 30% Not Satisfied Somewhat Satisfied Very Satisfied

37 Households Did you have Contact with a City Council Representative or the Mayor? Level of Satisfaction after Interacting with an Elected Official % % 31% 48% % 12% % 40% % 19% % 40% 28% No Yes Not Satisfied Somewhat Satisfied Very Satisfied

38 Your Overall Experience Their Quickness Their Willingness to Help/Assist Their Courtesy and Professionalism Did you have Contact with any City Department or Personnel? Households Level of Satisfaction after Interacting with City Employees Index Score Not Sure % 24% 61% 0% % 15% % 24% 61% 0% % 30% 51% % % 21% 62% 0% % 2 61% 0% 2008 No 74% Yes 26% Resolving Issues Their Knowledge % 16% 16% 16% 22% 25% 28% 30% 30% 26% 29% 32% 21% 26% 49% 54% 56% 52% 45% 51% 4 0% 1% 0% % 25% 54% 0% % 32% 52% 0% % 31% 44% 0% Not Satisfied Somewhat Satisfied Very Satisfied

39 Households City s Success when Communicating with its Citizens About: Index Score Not Sure The Baseball Stadium % 28% 38% 5% The Quality of Life Bond Projects % 42% 26% 10% City Sponsored Programs % 44% 26% 7% Sustainability Programs % 26% 6% Changes in Utility Rates % 4 2 6% City Regulations, Policies & Ordinances % 42% 22% 10% Infrastructure Projects % 45% 19% 7% Overall City Communications % 60% 16% 4% Not Sucessful Somewhat Sucessful Very Sucessful

40 CITIZENS COMMUNITY INVOLVEMENT HOUSEHOLD AND CELLPHONE RESPONDENTS

41 Do you think the City provides adequate opportunities to its citizens to be involved in local government? Households Cellphones Yes 4 No 57% Yes 5 No 47%

42 Households Would you be interested in: Are you currently Involved in a Neighborhood Association Serving on Boards or Commissions? 68% 32% % 8% Participating in the Neighborhood Leadership Academy? 6 37% % 1 No Yes % 14% No Yes

43 Questions? Roberto Tinajero

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