Dentist. Receptionist. Existing patient. New patient. Role play information

Transcription

1 Role play information Dentist When a patient comes to you he will give you his Record Card. You should pretend to give the patient some kind of treatment and at the end, pretend to mark his/her card with the treatment carried out and give it back to the patient who will take the card to the receptionist. Receptionist Current patients book through the receptionist. The are logged in a page a day diary. Each morning you check the dentist's appointment diary. For each appointment that day the Record Cards are retrieved. You will have record cards ready for when the patients arrive. When a patient with an appointment arrives, you give the patient his/her record card and send them into to see the dentist, When the patient comes out again, you take the card, tell the patient how much it costs, pretend to take some money and give the patient a receipt. You repeat this for the next patient. When a new patient arrives you ask a series of questions (as on the Record Card) and pretend to fill in the the patient gives you. You then pretend to make a booking for the patient and send him/her away. Existing patient You have booked an appointment and need to go to the receptionist and say who you are. You will be given your Record Card to present to the dentist. When the treatment is over, you need to take your card back to the receptionist and pay for your treatment. You will be given a receipt. New patient New patients are asked a series of questions when they join a dental practice. You will be asked your name, address, GP's name and surgery, any medication you are currently taking and any allergy or general health concerns. You should give these to the receptionist when you arrive.

2 Page a day diary Date Time diary 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00

3 Record Card Forename Surname Address GP Name GP Surgery Allergies General Health Concerns Date Check up notes/patient's health Details of treatment Record Card Forename Surname Address GP Name GP Surgery Allergies General Health Concerns Date Check up notes/patient's health Details of treatment

4 Record Card Forename Surname Address GP Name GP Surgery Allergies General Health Concerns Date Check up notes/patient's health Details of treatment Record Card Forename Surname Address GP Name GP Surgery Allergies General Health Concerns Date Check up notes/patient's health Details of treatment

5 Snowchester Dental Practice Snowchester Dental Practice Name Name Amount Amount Date Date Snowchester Dental Practice Snowchester Dental Practice Name Amount Date

6 Preferred dates Preferred dates Appointment Appointment date date Treatment and fee Treatment and fee Fee Fee

7 treatment treatment Payment Payment Treatment and payments Treatment and payments

8 Reception Reception Enter patient Book appointment Reception Reception Enter payment Check daily Reception Update patient record

9 Record Card Record Card Appointment diary Appointment diary Payment spreadsheet Payment spreadsheet Record Card Record Card

10 Preferred dates Preferred dates Appointment Appointment date date Treatment and fee Treatment and fee Fee Fee

11 treatment treatment Payment Payment Treatment and payment Treatment and payment

12 Receptionist Receptionist Receptionist Receptionist Dentist Dentist