NHS SOUTH WORCESTERSHIRE CCG Latest survey results

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1 NHS SOUTH WORCESTERSHIRE Latest survey results January 2016 publication Version 1 Internal Use Only 1

2 Overall experience of GP surgeries 2

3 Overall experience how the s practices compare Overall, how would you describe your experience of your GP surgery? Percentage of patients saying good Practices SEVERN VALLEY MEDICAL SALTERS MEDICAL SPA MEDICAL CORBETT MEDICAL ABBEY MEDICAL PERSHORE MEDICAL Base: All those completing a questionnaire: National (836,967); (3,788); Practice bases range from 39 to 144 %Good = %Very good + %Fairly good 3

4 Access to GP services 4

5 Ease of getting through to GP surgery on the phone: how the s practices compare Generally, how easy is it to get through to someone at your GP surgery on the phone? Percentage of patients saying it is easy to get through to someone on the phone 10 Practices SALTERS MEDICAL SEVERN VALLEY MEDICAL CORBETT MEDICAL ABBEY MEDICAL SPA MEDICAL PERSHORE MEDICAL Base: All those completing a questionnaire: National (849,770); (3,838); Practice bases range from 40 to 146 %Easy = %Very easy + %Fairly easy 5

6 Helpfulness of receptionists at GP surgery: how the s practices compare How helpful do you find the receptionists at your GP surgery? Percentage of patients saying receptionists at the GP surgery are helpful 10 Practices SALTERS MEDICAL SEVERN VALLEY MEDICAL SPA MEDICAL ABBEY MEDICAL PERSHORE MEDICAL CORBETT MEDICAL Base: All those completing a questionnaire: National (849,199); (3,838); Practice bases range from 39 to 146 %Helpful = %Very helpful + %Fairly helpful 6

7 Making an appointment 7

8 Success in getting an appointment: how the s practices compare The last time you wanted to see or speak to a GP or nurse, were you able to get an appointment to see or speak to someone? Practices Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse SALTERS MEDICAL PERSHORE MEDICAL SEVERN VALLEY MEDICAL ABBEY MEDICAL SPA MEDICAL CORBETT MEDICAL Base: All those completing a questionnaire: National (815,057); (3,707); Practice bases range from 35 to 141 %Yes = %Yes + %Yes, but I had to call back closer to or on the day 8

9 Convenience of appointment: how the s practices compare How convenient was the appointment you were able to get? 10 Percentage of patients saying their appointment was convenient Practices SEVERN VALLEY MEDICAL CORBETT MEDICAL SPA MEDICAL SALTERS MEDICAL PERSHORE MEDICAL ABBEY MEDICAL Base: All those able to get an appointment: National (703,182); (3,374); Practice bases range from 28 to 132 %Convenient = %Very convenient + %Fairly convenient 9

10 Overall experience of making an appointment: how the s practices compare Overall, how would you describe your experience of making an appointment? Percentage of patients saying they had a good experience of making an appointment 10 Practices SALTERS MEDICAL SEVERN VALLEY MEDICAL CORBETT MEDICAL PERSHORE MEDICAL ABBEY MEDICAL SPA MEDICAL Base: All those completing a questionnaire: National (811,562); (3,689); Practice bases range from 36 to 139 %Good = %Very good + %Fairly good 10

11 Waiting times at the GP surgery 11

12 Waiting times at the GP surgery: how the s practices compare How do you feel about how long you normally have to wait to be seen? Percentage of patients saying they don t normally have to wait too long 10 Practices SALTERS MEDICAL SPA MEDICAL CORBETT MEDICAL SEVERN VALLEY MEDICAL ABBEY MEDICAL PERSHORE MEDICAL Base: All those completing a questionnaire: National (815,634); (3,692); Practice bases range from 36 to

13 Perceptions of care at patients last GP appointment 13

14 Confidence and trust in the GP: how the s practices compare Did you have confidence and trust in the GP you saw or spoke to? Percentage of patients saying they have trust and confidence in their GP 10 Practices SEVERN VALLEY MEDICAL SALTERS MEDICAL ABBEY MEDICAL PERSHORE MEDICAL SPA MEDICAL CORBETT MEDICAL Base: All those completing a questionnaire: National (821,488); (3,726); Practice bases range from 36 to 140 %Yes = %Yes, definitely + %Yes, to some extent 14

15 Perceptions of care at patients last nurse appointment 15

16 Confidence and trust in the nurse: how the s practices compare Did you have confidence and trust in the nurse you saw or spoke to? Percentage of patients saying they have trust and confidence in their nurse 10 Practices SEVERN VALLEY MEDICAL SPA MEDICAL SALTERS MEDICAL PERSHORE MEDICAL CORBETT MEDICAL ABBEY MEDICAL Base: All those completing a questionnaire: National (796,042); (3,638); Practice bases range from 36 to 138 %Yes = %Yes, definitely + % Yes, to some extent 16

17 Satisfaction with the practice s opening hours 17

18 Satisfaction with opening hours: how the s practices compare How satisfied are you with the hours that your GP surgery is open? Percentage of patients saying they are satisfied with the hours their GP surgery is open 10 Practices SEVERN VALLEY MEDICAL SALTERS MEDICAL ABBEY MEDICAL PERSHORE MEDICAL SPA MEDICAL CORBETT MEDICAL Base: All those completing a questionnaire: National (837,583); (3,789); Practice bases range from 40 to 143 %Satisfied = %Very satisfied + %Fairly satisfied 18