20.4 Million. 9,872 students ICT taught in instructors preparing the ICT workforce. 48,846 students since inception

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1 Corporate Social Responsibility Cisco Networking Academy Impact Profile Florida Education and technology are two of the greatest social equalizers. Education helps people improve their economic opportunities, while technology provides access to education. In the United States, Cisco partners with many private and public organizations to deliver programs that contribute to education and the innovative use of technology. The largest of these programs is Cisco Networking Academy. Every year, Networking Academy teaches hundreds of thousands of students worldwide the skills needed to design, build, manage, and secure computer networks, helping to enhance these students career prospects and fill the global demand for networking professionals. With over 2,100 academies across the country, Networking Academy delivers classroom instruction, online teaching materials, interactive tools, and hands-on learning to students from every socioeconomic background, so that they can develop the knowledge and skills required to succeed in a technology-driven market. As organizations become increasingly reliant on intelligent networks and innovative workers, Cisco and our partners are helping the workforce prepare by teaching the career-ready skills that employers need. 9,872 students ICT taught in ,846 students since inception 102 organizations offering Cisco courses 246 instructors preparing the ICT workforce 20.4 Million in-kind contribution to education you + networks = impact 2012 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved. Page 1 of 7

2 Economic and Workforce Development For a competitive and sustainable economy, the United States must have a skilled and well-trained workforce that can meet the needs of industry. Students must now acquire problem-solving and critical-thinking skills, in addition to specific job-related expertise, to reach their full potential as a vital work resource. The growth of global networks has resulted in a shortage of people who are qualified to design, build, manage, and secure the information infrastructure needed to do business, support communications and in some cases, save lives. Every business, school, hospital, nonprofit, and other organization that relies on intelligent networks requires trained professionals to keep them running and secure. A workforce that is well-schooled in information and communications technology (ICT) and engineering can spur innovation across many industries, which in turn inspires additional opportunities to fuel productivity and economic growth. ICT investments are expected to play a major role in generating stable, high-paying jobs and boosting the nation s gross domestic product (GDP). Every 60 seconds: million s sent - 13,000 iphone apps downloaded - 98,000 tweets - 698,000 web searches From an economic development perspective, the Internet accounts for 21% of GDP growth in the mature countries studied. The Internet creates 2.6 new jobs for every 1 job lost. McKinsey Global Institute Cisco Networking Academy is assisting the nation by helping to ensure the supply meets the demand. Innovative Education Program Cisco Networking Academy is a technology education program that partners with public and private organizations to provide the knowledge and skills required for career- and college-ready students. Students acquire basic-toadvanced knowledge of information communications technology and learn networking skills. They also develop the analytic, teamwork, and efficiency skills and the self-confidence that are so essential in the 21st century, both in the job world and in college. For career-ready students, this means preparation for globally recognized certification exams that qualify them for high-demand, high-wage jobs. Coursework reflects all STEM Cluster Topics, and teaches many of the reading and writing Common Core Standards for technical subjects. College-ready students strengthen their understanding of technology as well as math, science and engineering concepts, improving success in their advanced studies. The program is available to high schools, community colleges, universities and a variety of community based organizations. The coursework is comprehensive and free to nonprofit institutions. Technical and Career-Ready Skills Courses include IT Essentials, Cisco CCNA (Cisco Certified Networking Associate) Discovery, CCNA Exploration, CCNA Security, and the more advanced Cisco CCNP (Cisco Certified Networking Professional). With a focus on learning technical skills, the instructional approach encourages student engagement, enhancing students ability to synthesize what they learn Everything I learned in Cisco Networking Academy courses proved applicable in my career. Academy Student 2012 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved. Page 2 of 7

3 and apply it in other contexts. Networking Academy course content integrates four skill areas identified by education researchers as critical for 21st century workers: Problem solving and decision making: Students practice and test their knowledge by configuring and troubleshooting networks using hands-on labs and simulation software. Creative and critical thinking: Students understand the how and why of networking by combining hands-on learning with conceptual and analytical exercises. Collaboration, communication and negotiation: Students acquire individual and teamwork skills as they perform lab exercises and practice solving problems in the context of business scenarios. Intellectual curiosity and information handling: Students develop the ability to locate, select, structure and evaluate information. Real-world case studies give students the opportunity to develop advanced problem-solving techniques. Courses also prepare and motivate students to pursue further education or to apply these skills in their own businesses. Comprehensive with Communities of Support Each course is free to non-profits and includes instructor-led course content, lab exercises and simulation software, skills assessments, case studies, a gaming application, and interactive teaching guides and grade books. All materials are available to instructors online with 24/7 support. Unique to Networking Academy is our focus on instructor professional development, and the creation of communities to support both instructors and students. Instructors receive training prior to teaching their first class and many free professional development opportunities throughout the year. Cisco hosts peer communities where instructors can collaborate and share best practices online and in person. Students have access to skills competitions and a global network of peers to troubleshoot coursework and prepare for exams, while mentoring and encouraging one another. We ended up with an amazing high school graduation rate of at-risk young people getting involved with IT, and pursuing postsecondary education. High School Principal The tools and support are the reason we chose Cisco Networking Academy over any other tech ed program. Academy Instructor Human Network At the heart of Cisco Networking Academy is a unique publicprivate partnership model, directing vast networks of human passion and expertise into creating the world s largest classroom. Cisco partners with governments, businesses, schools, universities, nonprofits, non-governmental and community organizations in 165 countries to deliver its innovative ICT curriculum. Technology Network Networking Academy uses technology networks and cloud computing to deliver innovative, comprehensive ICT education through a blended learning model that provides immediate interactive feedback. Instructors access teaching content and assessments online. Students create, configure, secure, and troubleshoot highly complex simulated networks through Cisco Packet Tracer, a powerful network simulation and visualization tool. Future Workforce With more than 4 million students to date, Networking Academy helps to ensure a supply of ICT professionals around the world. Many Networking Academy graduates have gone on to successful ICT careers in a variety of industries, including education, healthcare, financial services, and of course technology. Other graduates have harnessed the entrepreneurial spirit and knowledge they ve acquired to start businesses and create new jobs Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved. Page 3 of 7

4 The Growing Demand for ICT Skills The Bureau of Labor Statistics provides insight into some of the demand with occupation projections for five selected ICT job titles. Table 1. National employment projections for select ICT occupations 1 U.S. Occupation Projections Employment Change Increase % Computer Support Specialists 565, ,700 78, Computer Systems Analysts 532, , , Network and Computer Systems Administrators 339, ,400 78, Network Systems/Data Communications Analysts 292, , , Computer and Information Systems Managers 293, ,500 49, Table 2. Employment projections for select ICT occupations 1 Employment Change Florida Projections Increase % Computer Support Specialists 35,011 37,640 2, Computer Systems Analysts 23,221 25,743 2, Network and Computer Systems Administrators 14,979 16,946 1, Network Systems/Data Communications Analysts 21,548 30,133 8, Computer and Information Systems Managers 7,858 8, Source: U.S. Department of Labor, Bureau of Labor Statistics, The Impact in Florida The partnership between Cisco and Florida has touched the lives of 48,846 students and generated an estimated inkind contribution value of $20.4M. Table 3. Impact since the adoption of Cisco Networking Academy in Florida Students 48,846 In-kind contribution value $20.4M Table 4. Detailed results of Cisco Networking Academy over the last 12 months in Florida Students 9,872 Female students 15% Instructors 246 Academies 102 Education Level 1 Secondary Community colleges Universities Other 2 Students 29% 32% 26% 13% Academies 46% 36% 15% 3% Curricula 1 B as ic ICT IT Essentials B asic networking CCNA 1, 2 Intermediate networking CCNA 3, 4 Advanced networking CCNA-S, CCNP Students enrolled in each curriculum 40% 45% 15% 1% 1 Academies and students that teach or enroll in more than one education level or curriculum in 12 months may be counted more than once 2 Community-based organizations, middle schools, military, nontraditional educational settings, and post-graduate institutions 2012 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved. Page 4 of 7

5 Congressional Districts Many of the state's congressional districts have institutions offering Networking Academy courses. Table 5. Congressional districts are summarized below Congressional districts partnering with Cisco in the state 1-23, 25 Table 6. Institutions in the state offering Networking Academy courses COUNTY CITY SCHOOL Alachua Gainesville Santa Fe Community College Brevard Melbourne Brevard Community College Coconut Creek Davie Fort Lauderdale Atlantic Technical Center McFatter Technical Center Broward Community College Broward Hollywood Sheridan Technical Center Lauderdale FL Career College at Lauderdale Lakes (ACC) Lakes Florida Career Colleges (ACC) Lauderhill Volunteer Broward Pembroke Pines FL Career College at Pembroke Pines (ACC) Charlotte Port Charlotte Charlotte Technical Center Clay Middleburg Middleburg High School Orange Park Ridgeview High School IT Academy Hodges University Collier Naples Lorenzo Walker High School IT Academy Columbia Fort White Ft. White High School Lake City Lake City Community College A Philip Randolph Academies of Tech Florida Career College at Jacksonville (ACC) Florida Community College at Jacksonville Duval Jacksonville FL State College at Jacksonville Downtown Florida State College at Jacksonville Kent Florida State College at Jacksonville South Center for Information Dominance Ctr for Info Dominance San Diego, US Navy Escambia Pensacola George Stone Area Vo-Tech Center Pensacola Junior College Highlands Avon Park South Florida Community College Lake Placid Lake Placid High School Academy Riverview Florida Career College at Brandon (ACC) Aparicio/Levy Technical Center DeVry University, Tampa Bay (ACC) DeVry University, Tampa East (ACC) Hillsborough Tampa Erwin Technical Center Hillsborough Community College Middleton High School Tampa Bay Technical High School Jackson Marianna Chipola College Lee Cape Coral Lee County High Tech Center North Leon Tallahassee Apalachee Ridge Tech Learning Center FAMU-FSU College of Engineering Tallahassee Community College Madison Madison North Florida Community College Manatee Bradenton Manatee Community College Manatee Technical Institute Coral Gables Coral Gables Senior High School Hialeah Florida Career College at Hialeah (ACC) Hialeah Gardens Hialeah Gardens SHS Homestead Homestead Senior High School South Dade Senior HS Miami-Dade Felix Varela Senior High Florida Career College at Miami (ACC) G Holmes Braddock John A Ferguson Senior High Miami Central High School Miami Dade College Miami Dade College - Kendall Campus Miami Dade College - North Campus Miami Dade College - Wolfson Campus Miami MIAMI JACKSON SHS Miami Killian High School Miami Palmetto Senior High School Miami Senior High School Miami Southridge High School Miami Sunset Senior High School Miami-Dade County Public Schools Robert Morgan Educational Center South Miami SHS The English Center YMCA of Greater Miami Miami Beach Miami Beach Senior High Young Men's Preparatory Academy Miami Lakes Miami Lakes Educational Center Okaloosa Niceville IT Niceville High School Okaloosa-Walton Community College Orange Orlando DeVry University, Orlando (ACC) Latino Leadership Valencia Community College, West Campus Winter Park Tech 2012 Cisco and/or its affiliates Cisco Systems, Inc. All rights reserved. Page 5 of 7

6 Osceola Winter Garden Kissimmee Boynton Beach Westside Tech TECO Valencia CC, Osceola Campus South Tech Academy Lake Worth Palm Beach State College Palm Beach FL Career College at West Palm Beach (ACC) West Palm Beach Northwood Youth Empowerment Center Urban League of Palm Beach County Pasco New Port Richey Pasco-Hernando Community College Florida Career College at Clearwater (ACC) Pinellas Clearwater Pinellas Technical Education Centers Largo St. Petersburg College Polk Lakeland Polk Community College - Lakeland Winter Haven Polk Community College - Winter Haven Putnam Interlachen Interlachen High School Palatka Palatka High School Saint Johns Saint Johns Creekside High School Santa Rosa Milton Locklin Technical Center Sarasota Sarasota Sarasota County Technical Institute Seminole Sanford Crooms Academy of Information Technology Seminole Community College Academy Impact Stories Transitioning from a Sales Career to ICT and Networking Joshua Robinson was interested in technology back in high school, but the one programming class offered held no appeal for him. At graduation, Joshua jumped at a good paying sales job. Later, he married and started a family, and felt grateful that he could support them. A decade later, Joshua s job was phased out. Now age 29: should he get another sales job, or think about a technology career, where he might find more satisfaction? He knew a career change meant going back to school, and he still had to support his family, but he was determined to build a more meaningful career path. Joshua discovered Seminole State College of Florida, which offers two- and four-year degrees, including Cisco Networking Academy courses: Cisco CCNA, CCNA-Security, and CCNP. Although he knew very little about networking, Joshua enrolled and was immediately intrigued. I loved the hands-on labs and problem-solving nature of networking. I struggled with the concepts in the beginning, but stuck with it, studied hard, and asked tons of questions. Then it started to click and my confidence grew. I found myself helping other students in class, which confirmed that I like helping people solve problems. A vote of confidence makes all the difference. Joshua credits the strong mentorship of his academy instructor, Miguel Ciena, for his success. Miguel persuaded Joshua to apply for an entry-level position with Sprint s Network Operations Center (NOC). Joshua had not yet earned his CCNA certification, nor did he have any work experience in networking. I didn t think I was qualified for a real networking job yet. I agreed to apply because going through the interview process would be good practice. Joshua s effort paid off and he was offered a position as Tier 2 Technical Support Technician: a full-time job, a great salary, good benefits, and room to grow. I didn t realize how much credibility Networking Academy courses gave me. They were looking for people who were eager to learn and grow, and my desire to be in a position where I was constantly learning something new came across in my interviews. In all honesty, starting a new career at the entry-level when you re my age is tough. They definitely expected me to hit the ground running. I m very grateful to Networking Academy for giving me a strong foundation, because I wasn t afraid to take on the more difficult trouble tickets and work my way through them. Joshua hopes to move into the engineering side of the NOC to help develop customer networks. If I had been exposed to networking at an earlier age in high school, I would have developed a stronger interest sooner. It took me a long time to find out where my heart was. With school, it s not about the piece of paper. With jobs, it s not about the money. It has to be about doing what you love. Despite the fact that Joshua is now well into a technology career, he continues his education. I m not taking short cuts with my education again. The IT field is competitive and requires ongoing training. I want to be well positioned for advancement with Cisco CCNA, CCNP, and CCIE certifications. Although the NOC runs 24/7, I have an early morning shift that allows me to come home, spend time with my family, and take classes in the evening. I don t dread Mondays anymore Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved. Page 6 of 7

7 College Focuses on Careers to Serve Students, Employers, and Region Dr. Steven Ray Wallace is President of Florida State College at Jacksonville. He held two previous community college presidencies: both in Minnesota first at Austin Community College and then at Inver Hills Community College. This technology-inclined educator says: My vision and priorities for the college are centered on responsiveness to employers. The vast majority of people go to college for economic advantage. Employers provide those opportunities. Cisco Networking Academy was just rolling out in 1997 when Steven joined what was then Florida Community College at Jacksonville. One of his first steps was to bring his ICT academic leadership together and tell them, Cisco has an awesome initiative and we are going to be part of it. It is a shining example of a remarkably solid connection between employers and education. In 2009, the school became a four-year state college. One of the first degrees offered was a bachelor of science in computer network administration based on Cisco technology. Due to the ubiquitous need for computer networks, organizations looking to locate in northeast Florida need to make sure the pipeline of talented professionals will be available to keep their networks up and running. In a typical college course, some of the students get it and some of the students do not. Steven says: That doesn t happen in a Networking Academy course. Academy courses are multifaceted: hands-on learning and practical experience. Students are expected to fully master every aspect of the course because an employer is not going to accept a student who learned only half of the content. All the students need to achieve the same outcome, but it is okay if there is variability in time to mastery. Florida State College at Jacksonville has a rigorous instructional evaluation model which flags deficiencies in any program and highlights any areas of exceptional results. Steven notes: Networking Academy has been among the toprated programs year after year. Learn More For additional information on Networking Academy, impact stories, contacts in your area, and how you can get involved, visit our website: cisco.com/go/netacad/us cisco.com/go/csr Cisco Corporate Social Responsibility We believe that businesses have a responsibility to operate in ways that respect and ultimately benefit people, communities and the planet we live on; we call this Corporate Social Responsibility (CSR). Our core CSR philosophy is that impact multiplies whenever human and technology networks combine to solve a problem. This is why we approach CSR the same way we approach business by applying our technology, employee expertise and partnerships. We are focused on four primary goals: improving the well-being of people and communities around the world, reducing our environmental impact and helping our customers do the same, conducting our business ethically, and creating a workplace where our employees thrive Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved. Page 7 of 7