Birmingham Airport Website Project Case Study
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- Gervase Sims
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1 Birmingham Airport Website Project Case Study
2 Scope and Objective Entec Si s Brief Provide a small team of Project specialists to make Birmingham Airport s new website happen, including the mobile website and a new content management system. Scope and Objective Complete end-to-end project done in 6 months, taking in all the lifecycle stages: Project Initiation Final stages of Supplier Selection, Procurement & Contract Agreement, Implementation, Transition into Support / BAU Project Closure
3 The Project Team Wayne Smith, Head of IT Beth Gawthorpe, Marketing Manager Eman Al-Hillawi, Project Assurance Sheila Jakhu, Project Manager Tom Shillito, Project Support Mel Tainty, Account Manager Jane Johnson, Project Manager David Eglin, Head of Development Support from a range of staff where required
4 Entec Si s Approach to Building a Team Entec Si clients all agree that one of their greatest strengths is designing, building and keeping effective teams that get the job done. Through-out the project key resources were brought in (at no additional cost or effort to the client) to provide various deliverables for the project. Resources provided by Entec Si additional to the Project Manger role were as follows: Project Support Project Assurance Business Analysts Technical Assurance Test Manager The right blend of Entec Si expert project resources and the client s own skilled and empowered people made the project succeed.
5 What the Project achieved Completely re-designed responsive website, able to adapt to any device phone, tablet or PC Beautiful destination-led imagery designed to inspire Crystal clear content with great navigation to encourage exploration Fully formed from the start: every key business function is there - nothing under construction Total content review and refresh to ensure that nothing is out of date or irrelevant The airport can very quickly and easily manage their content from now on, thanks to the powerful new content management system
6 Customer and Staff Feedback I love the new website, so much easier to navigate and find exactly what you are looking for, with one click. It looks fresh and really stands out on the screen. Excellent upgrade. Use the site regularly for work, mainly for pre-booking car parking and checking arrivals/departures. So much better for arrivals/departures than before - much faster and responsive. New website is a VAST improvement. Structure, layout, visual style all really good. Feels fresh and nice and clean. Truly amazing, everything at the touch of a button, the old site as good but this is a step up. Very useful as we fly quite regularly. Nice Layout. neat and easy to understand. brighter and fresher, a great deal of useful information clearly shown. Very Good! Looks good! It's great! Much clearer with lovely bright images. Easy to navigate. A great improvement. Vast improvement. Simple to use and easy to find important facts. Great. Liked the layout and the information available about BXH and it's services. Looks great, and easy to navigate. Its very easy to navigate. Checked the website on my galaxy s5 and it worked a treat. A lot better than the old website. I am very convinced and pleased to say that your website designed such a way the person like me and my family can get more benefits as we travel the world at least 5/6 times a Year. My congratulations on the success.
7 ç Why the Project was a Success Built a team with the right skill set to deliver the project from the outset Clearly defined client brief which allowed for effective management of scope creep Objective of the Project communicated with staff to explain what was in and out of scope Regular updates with client and supplier to track progress against agreed plans Robust Project governance with effective engagement with Project Sponsor at key milestones Open and honest relationship formed with the client Collaborative working across the team to deliver key tasks, manage risks and issues and monitor actions Strong focus on testing across various areas to ensure the website met customer needs Able to use external resources to deliver key tasks within the project, e.g. Requirements Gathering and Testing
8 Client Feedback Beth Gawthorpe Marketing Manager Birmingham Airport We could not have progressed this project without the exceptional project management support from Entec Si. We delivered this project at a challenging time for the employees and the business under tight time scales. Sheila and Eman guided us through on a personal and professional level exceeding our expectations and seamlessly becoming part of our team. I would thoroughly recommend the Entec Si team for any level of project and look forward to any work we do together in the future. Wayne Smith Head of IT Birmingham Airport We found Entec Si an invaluable addition to the project. Not only did they deliver they exceeded our expectations. Entec Si truly integrated and became part of the team. Having worked with Sheila and Eman I would have no hesitation in recommending Entec Si and engaging with them in the future. Contact Entec Si Website: entecsi.com info@entecsi.com Tel: +44 (0)
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