Fees, Charges and Transaction Limits for Personal Accounts May 2016

Transcription

1 Fees, Charges and Transaction Limits for Personal Accounts May 2016 Please read this document to understand transaction fees, limits and any rebates that may apply based on your account relationship with Big Sky. Transaction Fee Rebates The level of transaction rebates you are eligible for will be determined by the sum of your average deposit and loan balances, including your Big Sky credit card balance, each month. Any transaction fees in excess of your eligible transaction fee rebate will be charged to your account at the end of the month. Factors that contribute to your Big Sky relationship balance: Average loan debit balance Average deposit balance, including S1 accounts Average credit card balance owed Your relationship balance is calculated at the end of each month. Fee rebates are applied retrospectively. Note: the fee rebate does not apply to all fees and charges. Please see the Other charges and fees section of our Fee Schedule for further information. Relationship Balance for the month Rebate per month $1 - $999 $ - $1,000 - $4,999 $3.00 $5,000 - $24,999 $5.00 $25,000 - $99,999 $10.00 $100,000 + Unlimited Special considerations: In addition to the relationship balance rebate, the following customer groups will be exempted from transaction fees (Other fees and charges may apply as appropriate): Customers with mortgages Customers with an ongoing financial advice relationship with Big Sky Financial Planning Customers under the age of 18 Customers aged 65 and over

2 Example: Consider the example below to understand how the fee rebates are calculated: Savings and Investments Balance Relationship Balance Net Invest Account $ 3, Cash Management Account $ - Christmas Club Account $ 1, Term Deposit $ 10, Total Savings and Investments balance $ 14, Loan Accounts Credit Card (Average monthly debit balance) $ 2, Personal Loan $ 15, Total Loans balance $ 17, Total Relationship Balance $ 32, In this example the customer is eligible for a $10 rebate on transaction fees incurred during the month.

3 Transaction fees eligible for rebate Access to your accounts via internet, mobile and automated telephone banking services is fee-free. Type Fee Further information Cash transactions ATM withdrawal $1.50 rediatm network including NAB and BOQ ATMs eftpos (with cash out) $0.60 Big Sky Visa Debit Card Big Sky Visa Credit Card cash deposit Australia Post outlets cash withdrawal $2.50 Australia Post outlets Electronic Payments and Transfers Direct Debits $0.30 per transaction Direct debits for Australian Unity, Allianz or American Express products and services purchased through Big Sky will be exempt from this fee Direct Credits Payroll or other deposits coming directly to your account BPay ( Registered to BPAY Pty Ltd ABN ) Through internet & mobile banking only Pay Anyone via mobile or $0.30 per transaction Available on mobile banking only Cards Visa Debit Card $2.00 per month Unless advised by Big Sky that a fee exemption applies eftpos $0.40 per transaction For general eftpos transactions without opting to take cash out Cheque Facilities Personal cheques Corporate cheques $1.00 per cheque $3.00 per cheque Bank@Post cheque deposit Cheques deposited at Australian Post outlets can take up to 7 business days for clearance Account Enquiries and Alerts rediatm balance enquiry SMS One Time Password SMS banking enquiry or alert $0.50 per enquiry $0.25 per SMS

4 Daily Limits on Cash Withdrawals (including eftpos) & internet/telephone banking electronic transfers Cash withdrawals (including eftpos) $1, for Visa Card $10,000 per day (if registered for SMS One Time Passwords SMS OTP) External internet banking transfers Internal internet and telephone banking transfers If you have not registered for SMS OTP a daily limit of $1,250 applies. This limit includes: Pay Anyone mobile or cumulative daily limit of $1,000 BPay payment limits are set by the BPay Biller UNLIMITED Internet Banking limits may be changed by calling , however approval of this application will be at the discretion of Big Sky. Daily limits on cash and eftpos withdrawals cannot be changed. Term Deposit Early Redemption In accepting a fixed term deposit you agree to invest those funds with Big Sky for the nominated term. The acceptance of an early redemption request will be subject to a penalty interest adjustment, calculated as a percentage on the actual term of the deposit, referenced to the original maturity date. Held for term (inclusive) Reduction in rate 0-10% S1 savings rate 11-20% 80% 21-40% 60% 41-60% 40% 61-80% 20% 81-99% 10% Other charges and fees (not covered by transaction fee rebates) Staff-assisted transacting Over the counter or phone transactions performed by a Big Sky staff member $5.00 per transaction Including: bill payments, periodical payments, balance enquiries and other transactions that could be reasonably performed by you Cheques & payments Bank cheque $12.00 NAB bank cheques Cheque copy fee electronic $4.75 If available online Cheque copy fee $49.50 Where cheque enquiry must be lodged with another financial institution Cheque tracing fee $49.50 Where you request a destination trace

5 Special clearance $15.00 When you request a cheque to be cleared ahead of usual cheque clearance times Same day EFT (RTGS) $8.50 Where you request us to transfer funds electronically to another financial institution Direct entry - supplier recall fee Direct entry - trace fee $55.00 Request to recall an EFT made by you $22.00 When you request verification of a direct debit authorisation made by you VISA Card Low Rate Visa Credit Card Annual Fee Visa Credit with Cash Rewards Annual Fee $29.00 p.a. $49.00 p.a. Visa Credit Card Late Payment Fee $5.00 Late payment fee will be charged if card payment is not made by due date Visa Cash Advance $4.00 per cash advance Cash withdrawal at a domestic or overseas ATM ATM/eftpos dispute lodgement $5.50 Applicable only if customer error is identified VISA voucher retrieval $16.50 Request to retrieve evidence of a purchase made by you VISA chargeback $22.00 When you request assistance to recover a VISA payment made by you Replacement Visa card $20.00 Not applied if your card has been a subject of fraud Emergency overseas VISA card or cash US $ Emergency overseas card declined US $50.00 Charged only if VISA rejects a emergency card request Currency conversion fee 3.00% 3% of the AUD transaction amount where a transaction is made in foreign currency and the merchant or financial institution accepting the card is located outside of Australia International transactions via American Express Overseas bank draft (foreign currency or AUD) Overseas telegraphic transfer - outgoing (foreign currency) Overseas telegraphic transfer outgoing (AUD) Overseas telegraphic transfer Incoming $15.00 $25.00 $30.00 Funds sent electronically from an overseas to your Big Sky account.

6 Dishonour foreign currency cheques $30.00 Includes all cheques returned unpaid by the overseas bank issuer. Foreign currency deposits (cheque or draft) Stop or re issue outgoing overseas telegraphic transfer payment or bank draft Amend outgoing overseas telegraphic transfer payment or bank draft Draft status enquiry Re issue of lost or damaged travellers cheque $10.00 $25.00 Fee charged should the sender wish to stop or re issue an outgoing overseas payment or draft after it has been processed via American Express. Sender may incur additional costs associated with exchange rate movements. $16.50 Fee charged should the sender wish to amend details of an outgoing overseas payment or draft after it has been processed via American Express. No Fee No Fee Travel products via American Express Travellers cheques (AUD or foreign currency) 1% or minimum $10 Foreign currency cash (notes) 1% Minimum order of AUD $250 or equivalent for cash and travellers cheques. Any orders which are under the minimum value, will incur an additional AUD $25 service fee. Global Travel card American Express (GTC) Initial Purchase/ Load $15.00 Reload Lower of 1% or $10.00 ATM withdrawal USD 2.00, GBP 1.25, Euro 2.20 Cross currency conversion American Express offers their GTC in three currencies USD, Euro and GBP. Travellers who may be visiting one or more countries can use the GTC in any country without incurring a cross currency conversion fee. In simple terms this means a USD, Euro or GBP GTC card can be used to purchase goods or services in for example Hong Kong, Japan, Bali or elsewhere at no additional cost. Exchange rates applicable at the time will apply. Emergency card replacement Emergency fund access Overdraws, dishonours and disputes Overdrawn account fee $5.00 Prevailing overdraft interest rate also applies see Interest Rate Schedule

7 BPay error correction $22.00 per correction Quick debit dishonour fee $22.00 Direct entry dishonour fee electronic $21.50 Dishonour due to insufficient funds Stop payment on bank cheque $20.00 Customer cheque dishonour fee $43.50 Cheque deposit to customer account dishonour fee $10.00 dishonour fee $21.10 Cheque deposited by customer at Australia Post is dishonoured Other Dormant account fee $2.50 per month Charged on an account without any activity for over 12 months. You will be contacted prior to this fee being applied BPay enquiry $5.50 Where you request destination trace Printed periodic statement via post $2.00 per statement Electronic statements via internet banking are fee free Withdrawal from third party ATM Direct charge by the provider Charged by the financial institution terminal you are using. You may incur additional ad-hoc fees as part of the set up or operation of your accounts. These fees whilst not specifically listed will be charged to your account as per the cost to Big Sky. Changes We reserve the right to change any of the fees and charges detailed in this document, including the introduction of new fees. We may also waive fees and vary transaction limits in certain circumstances. If we decide to change fees and charges, we will do so in accordance with applicable laws, regulations and codes of practice. Customers will be notified accordingly. Big Sky Errors Where a customer makes a request that would normally incur a fee as described below and it is found to be as a result of a Big Sky error, the applicable fee will be waived.