fees and charges Transaction fees. Rates current as at 22 June 2015

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1 fees and charges Rates current as at 22 June 2015 These Fees and Charges are current from 22 June 2015 unless otherwise indicated. This Fees and Charges brochure is to be read with our Terms and Conditions for Savings Accounts and Payment Services. Transaction fees. Transaction allowance refer to table A fee is applied for each chargeable transaction on a Member s savings accounts within a Member number (RIM). The total transaction fees less the Member s transaction allowance, are charged to the Member s first savings account (you can call us to change which account you d like your transaction allowance to be charged to) at the end of each calendar month. The transaction allowance for each calendar month is calculated on the Member s relationship balance at the end of the preceding month. The relationship balance equals the total deposit balances and loan balances for the RIM, excluding Retirement Savings Account (RSA) and Qwealth balances. Members with RSA and/or Qwealth balances will receive an additional $5 in their transaction allowance each month. All balances and transactions on joint accounts are included under the primary account holder s RIM for the purposes of calculating the relationship balance, transaction allowance and transaction fees. A transaction allowance can only reduce transaction fees to nil (no credits will be applied) and any unused transaction allowance cannot be carried forward to offset transaction fees in subsequent months. If your Bonus Saver is your first account, any fees charged will count as a withdrawal and result in the loss of any bonus interest. The applicable transaction allowances and transaction fees are set out in the following tables: Transaction allowances Your relationship balance simply equals your loans + deposits balance. Total Relationship Balance Monthly Transaction Allowance Less than $10, $25.00 $10, to $24, $50.00 $25, to $49, $75.00 $50, and above $ RSA and/or Qwealth balances additional $5.00 Page 1 of 5

2 Transaction fees. Transaction method Transaction type Fee deducted from your allowance ATM Qudos Bank, Westpac, St George Bank, Bank of Melbourne, CashCard and Travelex ATM other Australian ATMs ATM owner charge plus $1.00 ATM other Australian ATMs ATM overseas EFTPOS * > Payments External Electronic Transactions Online Banking and Telephone Banking Assisted Withdrawals over the counter > Direct debits > Auto transfer (periodical payment) > Account transfer to another financial institution > Corporate cheques > BPAY payments > Bank@Post (Australia Post) withdrawals and declined transactions Cheques written > Member cheques Internal Electronic Transactions Online Banking and Telephone Banking Visa Debit Card credit transactions BPAY Online Banking and Telephone Banking Deposit transactions > Auto transfer (periodical payments) within Qudos Bank > Account transfer within a membership > Account transfer to another membership within Qudos Bank > EFTPOS transaction made selecting the credit option > Internet transaction > Merchant transaction process as credit > BPAY bill payments made via online banking or telephone banking > Cash deposits > Cheque deposits > Member chequebook deposit > Bank@Post (Australia Post) deposit > Direct credits > Payroll deductions > Account transfer received * Please refer to Other fees and charges for other costs associated with overseas ATM, CueCard and Visa Card Transactions. # Declined transactions include where a transaction cannot be processed for any reason, such as insufficient funds or incorrect PIN. Page 2 of 5

3 Other fees and charges. Overseas ATM Withdrawals A fee may apply for ATM withdrawals made outside of Australia. This fee may be charged by the owner of the ATM at the time of the withdrawal. This fee may or may not receive the benefit of a Member s transaction allowance. Members should be advised of the amount of the fee prior to the withdrawal and be asked to accept the fee to continue with the transaction. Overseas card transactions 3.65% of the value of the transactions. This fee applies to foreign currency transactions made using a CueCard or Visa Card, and includes a currency conversion assessment of 1% by Maestro Cirrus (for CueCard) or Visa International (for Visa cards), as applicable. For example, if the value of the transaction is $100, the fee would be $3.65 (including a currency conversion assessment of $1.00). SMS Banking Requests - $0.25 This fee applies to each SMS Banking message sent to your mobile phone. Note: This service is not to be mistaken with QSafe SMS Authentication which is a free service. The fee will be debited to your main savings account (S0) at the time the SMS is sent. Your telecommunications provider may also charge you a fee for sending and receiving SMS. Westpac, Western Union and Travelex services At the request of Members, Westpac, Western Union and Travelex services may be used to facilitate banking services that we do not provide ourselves. We are under no obligation to do so, but when we do, we will pass on to the Member the fees and charges imposed by Westpac, Western Union and Travelex. These fees may change without notice to reflect the fee charged to us. Examples of banking services that may be facilitated and current fees as at the date of printing are set out below. We may receive a commission for services facilitated by us, refer to our FSG for details. Telegraphic transfers - $30.00 This fee applies to telegraphic transfers on behalf of Members, arranged via Westpac or Western Union. This fee will be charged at the time of the transfer. International Bank Drafts - $25.00 This fee applies to international bank drafts on behalf of Members, arranged via Westpac or Western Union. This fee will be charged at the time of the transfer. Bank cheque - $15.00 Western Union Draft - $25.00 Western Union telegraphic transfer investigation - $25.00 Foreign cheque deposits This fee applies to foreign cheques deposited on behalf of Members, via Westpac or Western Union. This fee will be charged at the time of the deposit. > > other than on a collection basis $20.00 (normally amounts under AUD$5,000) > > on a collection basis $50.00 (normally amounts AUD$5,000 and over) Page 3 of 5

4 Rejected Payments Inward cheque rejection fee - $15.00 This fee is applied for each cheque deposited to a Member s account which is subsequently rejected. This fee will be charged at the time of the rejection. Member cheque rejection fee - $15.00 This fee is applied for each Member cheque rejected. This fee will be charged at the time of the rejection. Electronic debit rejection fee - $15.00 This fee is applied for each direct electronic debit rejected. This fee will be charged at the time of the rejection. Rejected periodical payment fee - $5.00 This fee is applied for each periodical payment (auto transfer) that is rejected. This fee will be charged at the time of the rejection. Visa transactions Visa replacement card - US $ Visa International can arrange for the issue of an emergency replacement card if your card is lost, stolen or damaged whilst you are overseas. Visa International bills this charge to your Qudos Bank account. Emergency overseas Visa cash advance - US $ Visa International can arrange for a cash advance to be issued if your card is lost, stolen or damaged whilst you are overseas. It should be noted that this fee can be avoided by obtaining cash from any bank displaying the Visa logo after an emergency card has been issued by Visa International. Important: If you apply for an emergency replacement card and an emergency cash advance from Visa International, your Qudos Bank account will be debited with both fees amounting to US $ Other fees Dormant accounts - $10.00 per year This fee is applied if a savings account has been classified as a dormant account. An account can be classified as a dormant account if there have been no Member initiated transactions for 12 months and we have followed procedures required by our Constitution. This fee will be charged each year. Statement copies - $5.00 per statement This fee is applied when a Member requests a copy of a statement on an account for a period more than 3 months before the request. There is no charge for copies of statements less than 3 months old. This fee will be charged at the time the copy is provided. Copies of documents other than statement - $5.00 per page & $25.00 per hour This fee is applied where a Member requests copies of documents such as loan forms or withdrawal forms. The fee comprises a fee per page copied plus a fee per hour or part thereof for the time involved in locating and copying the documents. This fee will be charged at the time the copies are provided. Page 4 of 5

5 Other products and services Certain other products and services, such as loan accounts and Retirement Savings Accounts may have other fees and charges. These fees and charges will be detailed in the relevant contract, terms and conditions, Product Disclosure Statement and/or brochure. Changes We reserve the right to change any of the fees and charges detailed in this brochure, introduce fees, remove fees, waive fees and vary transaction limits. If we change fees and charges, Members will be notified in accordance with the relevant contract or terms and conditions. For further information, please read the relevant contract, Terms and Conditions or Product Disclosure Statement. These fees and charges are applied by Qudos Bank for the various services we provide. How to avoid fees By smart transacting, you can help yourself and Qudos Bank save on fees. Here are some tips to transact fee free: Rejected payments fee Always ensure you have sufficient funds to cover your cheques, direct debits and auto transfers. Statement copies Keep all statements. Alternatively you can access e-statements online dating back to May Dormant accounts Use your Qudos Bank account at least once per year. Excess debit transaction fees For information on stretching your transaction allowance refer to our transaction allowance brochure. Also, don t forget you can increase your free transaction allowance by having more of your banking with us. See the transaction allowance brochure for more information. For more information contact us: Call us on Visit us online at qudosbank.com.au Drop into your nearest branch qudosbank.com.au Qudos Mutual Limited trading as Qudos Bank ABN I AFSL/Australian Credit Licence I BSB Page 5 of 5 QD J000921