Storage, Retrieval and Destruction for Paper and Electronic Records 29 March 2005 to 28 March 2016
|
|
- Sharon Robinson
- 8 years ago
- Views:
Transcription
1 Contract No. CUA34504 & CUA Last Updated: 13 August 2015 Document No: Storage, Retrieval and Destruction for Paper and Electronic Records 29 March 2005 to 28 March 2016 About the Contract How do I use this Contract? What s on Offer for CUA 34504? Who are the Contractors? What s on Offer for CUA ? Contractor Information General Conditions Need more Information?
2 ABOUT THE CONTRACT Contract Number A: (Legacy) B: (Legacy) Contract Term A: From 29 March 2005 to 28 March 2016 B: From 29 March 2005 to 28 March 2016 Categories A: (Legacy) Storage of records placed in offsite storage prior to 15 July 2015 (no new records to be lodged after this date under this CUA) Retrieval of records lodged prior to 15 July 2015 For disposal of non-confidential general waste, please use the Waste Disposal (General) and Recycling Services Common Use Arrangement (CUA36309). B: (Legacy) Storage of records placed in offsite storage prior to 29 March 2005 (no new records to be lodged after this date under this CUA) Retrieval of records lodged prior to 29 March 2005 Contract Manager A dedicated Contract Manager is available to help you to understand and get the most out of this contract. If you have any queries about this contract or this publication, please contact: Daniel Hartley Tel: (08) Fax: (08) daniel.hartley@finance.wa.gov.au Government Procurement Department of Finance Locked Bag 11, Cloisters Square WA 6850 L4 Optima Centre 16 Parkland Road OSBORNE PARK WA 6017 Department of Finance Page 2
3 Supporting Documents The following contract documents and other relevant information can be sourced from Contracts WA Price Schedule Price Schedule Buying Smarter brochure Department of Finance Page 3
4 HOW DO I USE THIS CONTRACT? CUA and for the Supply of storage, retrieval & destruction for paper & electronic records is MANDATORY for all Western Australian public authorities in the Perth region. Step 1 What s on Offer? Click here to choose which services best meet your needs. Step 2 Who are the Contractors? Click here for a list of the qualified contractors. Step 3 How much will it cost Use the Price Schedule s to compare prices before deciding on which Contractor to buy from. Step 4 Buy it! Buy directly from Contractors Department of Finance Page 4
5 WHAT S ON OFFER FOR CUA 34504? Appendix 1 Record boxes As of 29 March 2011, the purchase of Record Boxes is no longer included in this CUA Agencies should purchase fit for purpose records cartons/boxes from the CUA Contractors or other suppliers as per the following: Recommended specifications for Standard Carton/Boxes: Standard Carton (1) A die cut one-piece self-locking box with short-hinged lid. Internal dimensions 397mmL x 307mmW x 257mmH (or equivalent). Board grade code 525K-C (or equivalent). Boxes are delivered flat in packs of 20. Standard Carton (2) A die cut two-piece box (with separate lid) Internal dimensions 397mmL x 307mmW x 257mmH (or equivalent). Board grade code 610-C (1) Boxes are delivered flat in packs of 20. Each box is marked on its short side to allow Customers to enter Record serial numbers. For records that are identified as State archives in an approved Disposal Authority, the State Records Office of Western Australia provides a list of specialised suppliers that can provide archival boxes to SRO recommended standards. SRO Contact Tel: , sro@sro.wa.gov.au Website: Department of Finance Page 5
6 Storage and Retrieval of Records Below is an overview of the various services offered by the Contractors. Further details can be found on the contractor s web sites, which also include web systems with a variety of functions designed to enhance service provision. Their web sites can be accessed as follows: Recall Information Management Iron Mountain Storage: A secure and confidential storage environment for a range of records including storage of paper based records, tapes, videos, compact discs, digital video discs, computer disks, other magnetic media, soil samples, core samples, X-rays or any other written, photographic, machine-readable or recorded information supplied by the customers. All records are stored in purpose built storage environments at premises outlined in this Buyer s Guide. Each premise has been inspected for security and appropriate environment in line with existing record keeping practices. Transfer: Records collected for storage are transported in covered and locked vehicles. Vehicles used to transfer computer tapes, disks, other magnetic media and microforms to storage are air-conditioned. Lodgement: Contractors collect for storage, the initial and subsequent uptakes of records from any metropolitan location, whether it be the customer s premises, the premises of another supplier or some other location. Scheduling of lodgements should be agreed with the Contractor to occur during the times of 8.30am to 5.00pm on business days. Contractors charge one single transportation fee for a one-way event. Where the same trip involves both pick-up and delivery of either the same or different records or bins or bags for record disposal, contractors at their discretion may charge a two-way event. Contractors track records lodged by Customers on their inventory management system recording the following information: Customer name Customer office location Customer contact number Customer unique uptake number Unique identifier for each Record Total number of Records in each uptake Records series title and number Retention period of each Record Security status of Records. Department of Finance Page 6
7 Each Contractor provides a receipt for all records stored. Contractors provide each Customer with look-up or read only access to their inventory system. The Contractor s system has the capability to make changes or revisions to any listing as requested by the Customer s Authorised Officer. Collection & delivery charges Charges for collection and/or delivery vary between Contractors. Recall charges the same rate for all metropolitan locations. Iron Mountain rates vary according to the distance Public Authorities are located from the Perth General Post Office (GPO) as follows: within a 10km radius of Perth GPO after the 10km radius but not further than 15km from the Perth GPO beyond the 15km radius of Perth GPO but within the Perth Region zone. Requests for retrieval of any Record must be made in writing by the unit in which the record is catalogued and placed in lodgement by the customer i.e. a file or a box or an item other than a box. If files within a box are not catalogued, Customers must retrieve the entire box rather than individual files in that box. On receipt of a request for retrieval, Contractors will retrieve from storage the Records requested and deliver them within the following timelines: Iron Mountain Next Day Urgent Before 15:30 delivered next business day by 17:00 After 15:30 delivered 2nd business day by 17:00 Within 3 hours* * Subject to specific agreement with Iron Mountain special medical records (for Health) can be retrieved and delivered within 2 hours as an urgent retrieval service. Department of Finance Page 7
8 Recall Routine Priority Urgent Before 15:00 delivered next business day by 17:00. After 15:00 delivered 2nd business day by 17:00 Before 10:00 delivered same day by 17:00 Between 10:00 and 15:00 delivered next business day by 12:00 After 15:00, delivered next business day by 17:00 Before 08:00, delivered same day by 11:00 Between 08:00 and 15:00 will be delivered within 3 hours After 15:00, delivered next business day by 11:00 Contractors must alert the Customer within the times set for retrieval if they are unable to meet the above timeline. Public Authority Officer must sign for the receipt of records delivered by Contractors. Contractors provide an online monitoring service that enables Customers to track at any time the status of a record requested for retrieval. This includes details regarding whether the records are in transit, being retrieved or are not yet located. Contractors have an obligation to return records to their original box/case. Customers can retrieve their records on a permanent basis. Where this is the case, the Customer must notify the Contractor that the records are being retrieved permanently. The Contractor will make appropriate changes to the automated record keeping system within two days of the Customer s notice and storage costs shall cease to apply upon removal of Records. The standard retrieval charges apply for permanent retrievals. No permanent retrieval charges apply. Tape cycle management for media Contractors collect backup tapes based on a Customer s predetermined schedule and transfer them to climate-controlled vaults for storage. Contractors provide an audit trail of all tape movements including initial and subsequent uptake. Department of Finance Page 8
9 Access to records Access to Records may be made during: normal business hours (8.30am to 5pm Monday to Friday, excluding public holidays) after hours (outside normal business hours, including public holidays, each and every day of the year) if required. Each Contractor provides a room at their premises, at no additional charge, where Authorised Officers of the Customer can access their Records. NOTE: Extra charges apply for after-hours access. After hours access should not be used for day-to-day management of records. Online Cataloguing Customers must provide an online list of records transferred to storage. Each record should have a disposal date so that the Contractors can monitor the status of record holdings. Storage containers A range of storage containers including standard storage boxes for A4 paper files, non-standard containers for cheques, maps, plans, computer print-outs, bound volumes, ledgers and core samples, and secure boxes for data tapes and vital materials are available from each Contractor. Secure boxes are made of metal or other impervious material that can be secured with straps, padlocks or seals. Customers can provide their own storage containers, as long as they are fit for the purpose of storing records. For more information please see page 4. Archival Records Customers wishing to store archival records need to notify and gain permission from the Director, State Records Office. This is to ensure an audit trail of archival records is maintained. Storage conditions specified in this contract are unsuited to the long term storage of archives. Destruction of Records held at contractor s premises Contractors undertake the destruction of records held at their premises. The destruction of records must be approved by the Public Authority s designated Authorised Officer in accordance with APPROVED Disposal Authorities. No staff member or representative of the Contractor can authorise the destruction. Department of Finance Page 9
10 Reports to Customers Contractors will provide quarterly reports to Customers detailing the following: number of records held in storage by the Contractor number and specifications of all Records transferred to the Customer during the quarterly period number of new Records that the Contractor has received from the Customer number and specifications of all authorised destruction of Records during the period records due for destruction percentage of retrievals that did not occur within the specified times set for retrieval number of Records that could not be located when requested during the quarterly period. Department of Finance Page 10
11 WHO ARE THE CONTRACTORS? The matrix below lists all Contractors on the CUA and the goods/services they have been contracted to provide. What s on Offer? for categories. Please refer to the previous section Contractor Iron Mountain Australia Pty Ltd Storage, retrieval & destruction Department of Finance Page 11
12 Iron Mountain Australia Pty Ltd Claudette O Reilly T: (08) M: F: (08) ABN No: E: claudette.o reilly@ironmtn.com.au Website: Postal Address: Sheffield Road, Welshpool WA 6106 Buying Direct Prices for this CUA are fixed so buyers can pick and buy the specified products from the Contractors without calling quotes or tenders. Buyers should view the Price Schedule to obtain prices for the items they require. Where more than one contractor is appointed to a category or sub category, buyers can evaluate which contractor represents best value for money for their needs, then contact the contractor to make their purchase. Orders should be placed directly with contractors by phone, or fax. Buyers should check each individual contractor s details as to which communication method is preferred for placing orders. If you are using a Contractor for the first time please notify them that you are a CUA user. Additionally you may need to establish a new account. If you are from an agency with a record / corporate information branch please contact an officer there before opening a new account. Department of Finance Page 12
13 WHAT S ON OFFER FOR CUA ? Please note: Only storage of records placed in offsite storage up to COB 28 March No new records to be lodged after this date under CUA Storage and retrieval of records Storage Contractors store a wide range of records including paper, files, maps, computer printouts, magnetic media, microfilm, digital media, optical media, photographic media, soil samples and other miscellaneous items. Retrieval Requests for retrieval of any Records can be made either by the box, an item within a box, or an item other than a box. On receipt of a request for retrieval, the Contractor must retrieve from storage the Records requested and deliver them within the following timelines: next day (next business day) same day priority - where retrieval and delivery must occur within two (2) hours of placing an order. Please check with the supplier for the timelines set for each of the retrieval services. Contractors MUST alert the Customer within the times set for retrieval if they are unable to meet the above timeline. Contractors deliver the required item/s to the requesting Customer, maintaining accurate records noting where, to whom and when a record was delivered. Access of records Access of Records may be made during: normal business hours after hours Each Contractor provides a room at their premises, at no additional charge, where Authorised Officers of the Customer can access their Records. NOTE: Extra charges apply for after hours. This service is costly and therefore should only be used for special circumstances, not day-to-day management of records. Department of Finance Page 13
14 Destruction of records held at contractor s premises Contractors can undertake destruction of records held at their premises. The destruction of records must be approved by the Public Authority s Authorised Officer in accordance with APPROVED Disposal Authorities. No staff member or representative of the Contractor can authorise the destruction of records. For destruction of non-confidential general office paper waste, please use the Waste Disposal and Recycling Services Common Use Arrangement (CUA), contract number Department of Finance Page 14
15 CONTRACTOR INFORMATION Compu-Stor Robert Manford T: (08) F: (08) ABN No: E: Website: Postal Address: PO Box 441 Belmont WA 6984 GENERAL CONDITIONS THAT APPLY TO BOTH CONTRACTS Pricing All prices listed in this Buyers Guide are fixed for yearly periods. Prices may rise and fall, in line with Perth CPI (All Groups) index each year for suppliers of both CUAs. Payment Contractors will provide a consolidated monthly invoice to the Customer. Payments must be made within 20 working days upon receipt of an invoice, either by cheque or by corporate credit card, quoting the contract number. Additional Information If you require advice on technical or legislative issues related to Records Management, please contact: Ms Isabel Smith State Records Office Phone: Fax: isabel.smith@sro.wa.gov.au Payment by Purchasing Card The Government Purchasing Card offers a quick and convenient method of payment allowing many goods and services to be efficiently purchased. Always remember to inform the supplier that you will be paying by Government Purchasing Card, at the time of ordering the product or service, and ensure they clearly understand that they must send the tax invoice directly to you, the cardholder. Department of Finance Page 15
16 Exemption from using this CUA Finance is responsible for processing and approving all requests from public authorities seeking exemption from using a mandatory Common Use Arrangement (CUA). Requests for an exemption are considered on a case-by-case basis, and a requesting agency must be able to demonstrate that a business need cannot be adequately met by the relevant CUA. Exemption requests should be directed to the Director Strategic Sourcing in the first instance. Requests for exemption may be received by posted letter or , but must be in writing and provide sufficient explanation and background to enable the request to be considered. The requesting officer should be the Accountable Authority or delegate of the agency. Department of Finance Page 16
17 Complimentary Feedback and Complaints Resolution Finance aims to continuously improve the services it provides to Customers and welcomes feedback on the level of satisfaction experienced under this contract or with the Contractor(s) performance. If you are dissatisfied with the goods and/or service provided by the Contractor or have any specific concerns, these should be discussed in the first instance directly with the Contractor. If the problem or issue is not resolved to your satisfaction, please log your complaints via Finance's online Feedback Management System. The online form provides for both complimentary feedback and complaint resolution considerations. Department of Finance Page 17
18 NEED MORE INFORMATION? Appendices Appendix 1: Frequently Asked Questions Appendix 2: Accessing CUA information online Forms and Tools Contractors Details Price Schedule Price Schedule Links to CUA information Government Contracts Directory Still need more information? Contact the Contract Manager Department of Finance Page 18
19 APPENDIX 1: FREQUENTLY ASKED QUESTIONS Do I have to buy from this contract if I am purchasing from a regional location? No. This CUA is only mandatory for Public Authorities in the Perth Region. If you are outside this region, you can apply regional purchasing discretion in accordance with the Government s Buy Local Policy. Details of this policy can be found on the State Supply Commission Website. Do I need to get quotes? No. This CUA offers fixed prices for all products and services. Simply contact the noted contracted suppliers for the products/services you wish to order. What happens if I need to purchase products/services that are not available on this arrangement? You can purchase all standard products from this contract. As such it should not be necessary to purchase any additional items. In the instance that the product is not available on the CUA then buyers must purchase in accordance with relevant State Supply Commission Policy. Details of these policies can be found on the State Supply Commission Website. What do I do if I am unhappy with the service of a Contractor? Contact the Contractor and request a meeting to resolve the matter. Clearly outline the issue, ask the Contractor to explain and together resolve the matter. If the problem or issue is not resolved to your satisfaction, please log your complaints via Finance's online Feedback Management System. The Contract Manager will then be notified and if need be, Finance will follow-up the matter with the Contractor. How does Finance manage the contract? The Contractor at the end of every quarter reports to Finance on a range of fields to enable Finance to monitor the performance of the contract against the key performance indicators and compliance with the terms and conditions of the contract. Can I receive updates about this contract, including any price changes? Yes. your contact details to gpbusinessdevelopment@finance.wa.gov.au to receive updates. What do I do if I need to purchase standard or archival boxes? Visy Specialist previously a contractor on the CUA for the supply of boxes was not extended beyond 28/03/2011. Please refer to State Records Office recommendations on page 5 in this document for the purchase of record boxes. Department of Finance 19
20 APPENDIX 2: ACCESSING CUA INFORMATION ONLINE The options available to you to access CUA information including contracted prices, Contractor details and order forms will depend on the procurement system used in your Public Authority. Systems available to you could include Oracle or SAP. If you experience any difficulties locating CUA information, please call the Service Centre on Public Authorities with No Dedicated Procurement System If your Public Authority has no dedicated online procurement system, access the CUA information on the Government Procurement website at Click on the Contract List link for a list of all Buyers Guides and select the relevant CUA. Department of Finance 20
Debt Recovery Services 1 February 2013 to 31 January 2017
Contract No. CUA DRS2013A Document No: 00298314 Last Updated: 03 May 2016 Debt Recovery Services 1 February 2013 to 31 January 2017 About the Contract How do I use this Contract? What s on Offer? Who are
More informationTransactional Banking and Merchant Services 1 December 2008 to 30 November 2017
Contract No. 140807 Transactional Banking and Merchant Services 1 December 2008 to 30 November 2017 About the Contract How do I use this Contract? What s on Offer? Who is the Contractor? Need more Information?
More informationLocal Government Operational Guidelines. Number 11 September 2006. Use of Corporate Credit Cards
Local Government Operational Guidelines Number 11 September 2006 Use of Corporate Credit Cards Page 2 of 5 Use of Corporate Credit Cards 1. Introduction Corporate credit cards can deliver significant benefits
More informationRetail Electricity Services 7 May 2013 to 6 May 2018
Contract No. CUA ELC 2012 Document No: 00860366 Last Updated: 30 July 2015 Retail Electricity Services 7 May 2013 to 6 May 2018 About the Contract How do I use this Contract? What s on Offer? Who are the
More informationSuppliers Guide to Tendering Products and Services. Guide to Tendering with Western Australian Public Authorities. (January 2015)
Suppliers Guide to Tendering Products and Services Guide to Tendering with Western Australian Public Authorities (January 2015) Tendering Guide Products and Services Department of Finance Optima Centre,
More informationCUSTOMER CHARTER. Version 6
CUSTOMER CHARTER R ETA I L Version 6 Introducing Tas Gas Retail Inside the Charter Welcome to Tas Gas Retail 2 About Tas Gas Retail 3 Account Information 4 Sample Account 7 Service Charges 8 Disconnection
More informationCredit Cards. Conditions of Use. making banking easier
Credit Cards 1 Conditions of Use Privacy Statement and Consent to Use Your Information 25 May 2015 making banking easier About these Conditions of Use Your Card Contract comprises: (1) these Conditions
More informationHealth Care Insurance Ltd Complaints Handling Policy
Health Care Insurance Ltd Complaints Handling Policy Purpose The purpose of this document is to outline the procedure that Health Care Insurance Ltd (HCI) will adopt in the process of resolving complaints
More informationUniversity of Liverpool
University of Liverpool IT Asset Disposal Policy Reference Number Title CSD 015 IT Asset Disposal Policy Version Number v1.2 Document Status Document Classification Active Open Effective Date 22 May 2014
More informationANZ First Home Saver Account
ANZ First Home Saver Account PRODUCT DISCLOSURE STATEMENT 23.02.2015 2 3 Contents 1. Who can have a First Home Saver Account 4 2. How the First Home Saver Account works 5 3. How the Government helps you
More informationData protection policy
Data protection policy Introduction The College is required to keep certain information about employees, students and other users to allow it to monitor performance, achievements, health and safety, recruitment
More informationRecords Disposal Schedule. NT Fleet Management. Department of Corporate and Information Services. Disposal Schedule No. 2004/2
DISPOSAL SCHEDULE FOR RECORDS OF THE NT FLEET SEPTEMBER 2003 Records Disposal Schedule NT Fleet Management Department of Corporate and Information Services Disposal Schedule No. 2004/2 June 2004 For information
More informationPROFESSIONAL INDEMNITY CLAIM FORM
ACE Insurance Limited PROFESSIONAL INDEMNITY CLAIM FORM McKenna Hampton Pty Ltd "Kandahar House" Level 1, 41-43 Ord Street West Perth WA 6005 PO Box 204, West Perth WA 6872 Phone: 08 6142 0000 Fax: 08
More informationProcurement Practice Guide. A Guide to Products and Services Contracting, for Public Authorities
Procurement Practice Guide A Guide to Products and Services Contracting, for Public Authorities November 2015 Table of Contents INTRODUCTION... 3 PURCHASES UP TO $50,000... 7 PURCHASES $50,000 UP TO $250,000...
More informationComplaints Handling. Our Complaints Handling Procedure covers:
At First Utility we strive to deliver a smarter energy service at a great price. We recognise, however, that we do not always get it right. In the event that you have a complaint about our service, you
More informationPROMOTION OF ACCESS TO INFORMATION ACT SECTION 51 MANUAL FOR. Internet Formation
PROMOTION OF ACCESS TO INFORMATION ACT SECTION 51 MANUAL FOR Internet Formation This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("the
More informationGlossary of Records Management Terms
Glossary of Records Management Terms Active record: A record referenced often in the conduct of current departmental business. Administrative record: Records documenting the day to day operation and administration
More informationQUALITY MANAGEMENT SYSTEM (QMS) MANUAL
Printed QMS Documentation is Uncontrolled Page 1 of 19 QUALITY MANAGEMENT SYSTEM (QMS) MANUAL ISSUE/ REVISION DATE DESCRIPTION ISSUE HISTORY PREPARED/ APPROVED BY 09/04/2014 Initial issue G.Rees 11/04/2014
More informationHarbinger Escrow Services Backup and Archiving Policy. Document version: 2.8. Harbinger Group Pty Limited Delivered on: 18 March 2008
Document version: 2.8 Issued to: Harbinger Escrow Services Issued by: Harbinger Group Pty Limited Delivered on: 18 March 2008 Harbinger Group Pty Limited, Commercial in Confidence Table of Contents 1 Introduction...
More informationContracts Support Officer. City Services. Jamie Westhorpe
POSITION TITLE: Contracts Support Officer POSITION NUMBER: 1745 CLASSIFICATION/BAND: City of Greater Geelong Enterprise Agreement (as amended from time to time) Band 5 Salary $59,575.18 to $67,729.35 per
More informationHow To Choose A Property Settlement Agent
Government of Western Australia Choosing a settlement agent A property settlement agent or solicitor ensures all the conditions of the sale of property contract are fulfilled. This fact sheet provides
More informationPUBLIC/PERSONAL LIABILITY CLAIM FORM
ACE Insurance Limited PUBLIC/PERSONAL LIABILITY CLAIM FORM McKenna Hampton Pty Ltd "Kandahar House" Level 1, 41-43 Ord Street West Perth WA 6005 PO Box 204, West Perth WA 6872 Phone: 08 6142 0000 Fax:
More informationRenewal of registration Building surveying contractor (individual) Form 63
Government of Western Australia Department of Commerce Renewal of registration Building surveying contractor (individual) Form 63 Use of this form This form is to be used by building surveyors who are
More informationMontana Local Government Records Management Guidelines
Montana Local Government Records Management Guidelines Prepared and Published by the Montana Local Government Records Committee Rev 3.0 Sep 2010 TABLE OF CONTENTS Introduction i Authority...ii Definitions...
More information3. Specification. Tender No. 1716 Tender Name: Panel for External Printing Services 49
3. Specification Tender Name: Panel for External Printing Services 49 Specification 1. Introduction The Port Phillip City Council ( the Council ) invites tenders from suitably experienced organisation(s)
More informationMoney Market Investment Account (underlying account: St.George Australian Dollar At Call Deposit Account)
ISSUED BY: ST.GEORGE BANK - A DIVISION OF WESTPAC BANKING CORPORATION AFS LICENCE NUMBER: 233714 EFFECTIVE DATE: 1 MARCH 2010 Money Market Investment Account (underlying account: St.George Australian Dollar
More informationADVANCE AUSTRALIAN SHARES MULTI-BLEND FUND Product Disclosure Statement (PDS)
ADVANCE AUSTRALIAN SHARES MULTI-BLEND FUND Product Disclosure Statement (PDS) Issued: 1 July 2015 ARSN 087 296 008 APIR ADV0045AU Contents 1. About Advance Asset Management Limited... 2 2. How the Fund
More informationCustomer Enquiry, Complaint and Dispute Resolution Process
Customer Enquiry, Complaint and Dispute Resolution Process Contents 1 Introduction... 3 2 Purpose... 3 3 Customer enquiries... 3 3.1 How to contact WUG?... 4 3.2 Commitment to customers... 5 4 Complaints
More informationHow to prepare and transfer records for off-site storage (Guidance for departments)
How to prepare and transfer records for off-site storage (Guidance for departments) Introduction 1 Records should be kept within departments only if they are active and frequently required. Records that
More informationQUEENSLAND COUNTRY HEALTH FUND. privacy policy. Queensland Country Health Fund Ltd ABN 18 085 048 237. better health cover shouldn t hurt
QUEENSLAND COUNTRY HEALTH FUND privacy policy Queensland Country Health Fund Ltd ABN 18 085 048 237 better health cover shouldn t hurt 1 2 contents 1. Introduction 4 2. National Privacy Principles 5 3.
More informationT: 01 88 45 999 www.cyclonearchive.ie. Records Management Made Simple.
Records Management Made Simple. Document Storage Cyclone offers customers a complete end -to-end service including box collection, bar code tracking, document retrieval, delivery, and status reporting.
More informationHarbinger Escrow Services Recordkeeping and Retention Policy. Document version: 3.3. Harbinger Group Pty Limited Delivered on: 22 July 2011
Document version: 3.3 Issued to: Harbinger Escrow Services Issued by: Harbinger Group Pty Limited Delivered on: 22 July 2011 Harbinger Group Pty Limited, Commercial in Confidence Table of Contents 1 Introduction...
More informationService Level Charter. University Archives & Recordkeeping Records Services
Records Services Service Level Charter 1 P a g e University Archives and Recordkeeping leads the management of the University of Adelaide's information assets through excellence in service delivery, innovation
More informationGuardian Online Training
Guardian Online Training QAP Re accreditation (Classes 2-8) for Accredited Persons Course Purchase and Online Payment This work is copyright. Apart from any use as permitted under the Copyright Act 1968,
More informationCustomer Services/Governance. Governance and Leadership. RELATED POLICIES: Complaints Policy Internal Review of Council Decisions Policy
TITLE: Request for Service Policy REFERENCE NUMBER: 13/119548 RESPONSIBLE DEPARTMENT: Customer Services/Governance APPLICABLE LEGISLATION: Local Government Act 1999 STRATEGIC PLAN: Governance and Leadership
More informationMotor Vehicle Rental Services 1 June 2014 to 31 May 2017
Contract No. MVR2014 Last updated: 09 June 2016 TRIM No: 00800427 Motor Vehicle Rental Services 1 June 2014 to 31 May 2017 About the contract How do I use this contract? What s on offer? Who are the contractors?
More informationArdington Archives. Components of the process. Audit of needs. Cataloguing. Retrieval. Collection and deposit. Destruction. The archiving.
Ardington Archives Components of the process Audit of needs Cataloguing Retrieval Collection and deposit Destruction The archiving process 3 Section Contents ARCHIVING PROCESS The archiving process Reference
More informationProperty Claim Report
Property Claim Report This form is to be used for reporting a claim for lost, stolen or damaged property, including: Accidental damage Illegal use of credit card Accidental loss Impact Burglary Lightning
More informationPORTLAND ORTHOPAEDICS PTY LTD MARGRON TOTAL HIP REPLACEMENT. Unit 3, 44 McCauley Street MATRAVILLE NSW 2036 PROCEDURE DOCUMENT & RECORD CONTROL
Page 1 of 1 PORTLAND ORTHOPAEDICS PTY LTD MARGRON TOTAL HIP REPLACEMENT Unit 3, 44 McCauley Street MATRAVILLE NSW 2036 PROCEDURE DOCUMENT & RECORD CONTROL This revision supersedes all previous revisions.
More informationANZ Commercial Card TERMS AND CONDITIONS 11.2015. ANZ Corporate Card ANZ Visa Purchasing Card ANZ Business One
ANZ Commercial Card TERMS AND CONDITIONS 11.2015 ANZ Corporate Card ANZ Visa Purchasing Card ANZ Business One Containing Terms and Conditions for: Facility Terms and Conditions Electronic Banking Conditions
More informationSTATE RECORDS COMMISSION. SRC Standard 6 OUTSOURCING. A Recordkeeping Standard for State Organizations
STATE RECORDS COMMISSION SRC Standard 6 OUTSOURCING A Recordkeeping Standard for State Organizations State Records Commission of WA Perth, Western Australia February 2002 Table of Contents Definitions
More informationEMPLOYMENT OPPORTUNITIES
EMPLOYMENT OPPORTUNITIES The Bank of Tanzania, an equal opportunity employer and Tanzania s central bank, is looking for suitably qualified young Tanzanian citizens of high personal integrity to fill the
More informationHOW TO MAKE A COMPLAINT. Your guide to making a complaint about services provided by the Insurance Commission of Western Australia
HOW TO MAKE A COMPLAINT Your guide to making a complaint about services provided by the Insurance Commission of Western Australia The Insurance Commission of Western Australia (Insurance Commission) is
More informationApplication for registration Building contractor (company)
Government of Western Australia Department of Commerce Application for registration Building contractor (company) Refer to the application guidelines for assistance in completing this application form.
More informationTerm Deposits. General Information and Terms and Conditions
Term Deposits Dated 25 May 2015 General Information and Terms and Conditions You should read this brochure before making an investment. You can contact us: by telephone on 13 2221, 24 hours a day, 7 days
More informationFRONTIER REGIONAL/UNION#38 SCHOOL DISTRICTS. Records Retention Policy for Electronic Correspondence
EH I. Introduction FRONTIER REGIONAL/UNION#38 SCHOOL DISTRICTS Records Retention Policy for Electronic Correspondence All business conducted by government agencies are subject to the Public Records law
More informationProduct Disclosure Statement
Foreign Exchange Product Disclosure Statement 26 March 2013 Happy Banking Important Notice This Product Disclosure Statement (PDS) is provided by Bankwest, a division of Commonwealth Bank of Australia
More informationRECORDS MANAGEMENT POLICY
RECORDS MANAGEMENT POLICY GENERAL INFORMATION Policy Statement: Washington University requires that its records be managed in a manner consistent with applicable law, and in accordance with plans developed
More informationCredit Guide. ABOUT US ( we, us, our ): Credit Representative Credit Representative Number 395690 Mr James Andrew Staples
Credit Guide ABOUT US ( we, us, our ): Credit Representative Credit Representative Number 395690 Mr James Andrew Staples Address: 10 Claridge Close Mount Sheridan Queensland 4868 Tel: 0412 143 106 Email:
More informationThis schedule applies to: Consolidated Technology Services
This schedule applies to: Consolidated Technology Services Scope of records retention schedule This records retention schedule authorizes the destruction/transfer of the public records of the Consolidated
More informationCustomer Feedback Management
Government of Western Australia Department of the Attorney General Customer Feedback Management Policy Statement Purpose 1. Provide the guiding philosophy and commitment of the Department to the principles
More informationADVANCE INTERNATIONAL SHARES MULTI-BLEND FUND Product Disclosure Statement (PDS)
ADVANCE INTERNATIONAL SHARES MULTI-BLEND FUND Product Disclosure Statement (PDS) Issued: 1 July 2015 ARSN 087 295 501 APIR ADV0053AU Contents 1. About Advance Asset Management Limited... 2 2. How the Fund
More informationCustomer Enquiry, Complaint and Dispute Resolution Policy
Customer Enquiry, Complaint and Dispute Resolution Policy Definitions and Acronyms 1 Introduction 2 Purpose 2 Customer enquiry process 2 Complaints and dispute resolution procedure 3 Privacy Principles
More informationStandard Operating Procedure for Archiving Essential Documentation relating to Clinical Trials of Investigational Medicinal Products (CTIMPs)
archiving\spon_s21_sop_for_archiving V02.doc Page 1 of 13 Standard Operating Procedure for Archiving Essential Documentation relating to Clinical Trials of Investigational Medicinal Products (CTIMPs) SOP
More informationWarranty Services Agreement
L505-0101-01 Warranty Services Agreement (November 2014) Page 1 of 4 Warranty Services Agreement Please read the following terms carefully. Lenovo (or a Lenovo Authorized Reseller) will provide services
More informationNHS Central London Clinical Commissioning Group. Retention of Corporate Records Policy. Page 1 of 11
NHS Central London Clinical Commissioning Group Retention of Corporate Records Policy Page 1 of 11 Document Control Document Location The source of this document will be found in Version Author Comments/Summary
More informationView condition history for assets.
Comprehensive Asset Management fmxpert allows you to maintain detailed information for each and every asset at any one of facilities, including: asset location serial number, model and expected life in
More informationAsset Management Policy
Asset Management Policy Issue Date: August 2011 Author: Head of Finance Approval Body: Senior Leadership Team CONTENTS Page 1. Policy Statement 3 2. Scope 3 3. Definitions 3 4. Accountabilities and Responsibilities
More informationRECORDKEEPING MATURITY MODEL
Introduction Maturity Rating Definitions 1 Level 1 Inadequate/Sub-standard Practice is not formalised or documented. Processes and practices are fragmented or non-existent. Where processes and practices
More informationfinancial services guide
financial services guide effective 1 June 2007 mecu Limited ABN 21 087 651 687 AFSL 238431 Information in this brochure is current as at the above date mecu financial services guide (FSG) This FSG has
More informationALL NATION FINANCE PTY LTD ATF THE ALL NATION UNIT TRUST TRADING AS ALL NATION FINANCE
CREDIT GUIDE & QUOTE ALL NATION FINANCE PTY LTD ATF THE ALL NATION UNIT TRUST TRADING AS ALL NATION FINANCE ABN: 68 686 536 129 Address: 10 Lancaster Road, Wangara WA 6065 Australian Credit Licence No:
More informationInformation Technology Services (ITS)
Service Level Agreement Between: Information Technology Services (ITS) And Date: current date 2 Signature Page: This agreement is effective as of the date of mutual signing between Information
More informationApplication for an Electrical Contractor s Licence
Application for an Electrical Contractor s Licence 303 Sevenoaks Street (entrance Grose Ave) Cannington WA 6107 Postal Address: Locked Bag 14 Cloisters Square WA 6850 Telephone: (08) 6251 2000 Email enquires
More informationTechnical Note 104. Introduction to E.D.I.
Technical Note 104 Introduction to E.D.I. By Geoffrey Ramadan, Managing Director, Unique Micro Design Scope This document provides an introduction to Electronic Data Interchange (EDI). A basic overview
More informationBT Balanced Equity Income Fund
BT Balanced Equity Income Fund Product Disclosure Statement (PDS) Issued 26 September 2012 Contents 1 About BT Investment Management (RE) Limited 2 How the BT Balanced Equity Income Fund works 3 Benefits
More informationYour account charges explained.
Your account charges explained. To ensure you have everything you need to know about our charges, this brochure has been designed to let you know when and how they will be applied. The charges and tariffs
More informationA1 Business Name:... Address:... City:... State:... Postal Code:... Website:... Phone:... Fax:... A2 Date of Incorporation:...
Reseller Application THIS FILE IS AN EDITABLE PDF If using Adobe Acrobat Reader - Complete the form on your PC, then print, sign and fax back to ACA Pacific. If using Adobe Acrobat Full Product - Complete
More informationwww.northumbria.ac.uk nu PURCHASE CARD USER GUIDE
www.northumbria.ac.uk nu PURCHASE CARD USER GUIDE 2 Contents 1. Why do we use Purchase Cards? 4 2. When should you use your Purchase Card? 4 3. Inappropriate use of your Purchase Card 5 4. Authorisation
More informationGuide to assist you in completing the Application to Civil Claims List
Civil Claims List Civil Division Guide to assist you in completing the Application to Civil Claims List Before you make an application This guide contains information about making a claim at VCAT in the
More informationGeneral Disposal Authority. For encrypted records created in online security processes
General Disposal Authority For encrypted records created in online security processes May 2004 Commonwealth of Australia 2004 ISBN 1 920807 04 7 This work is copyright. Apart from any use as permitted
More informationI loved reading the terms & conditions! said no one, ever. term deposit terms + conditions
I loved reading the terms & conditions! said no one, ever term deposit terms + conditions index. Part a - general terms and conditions. 2 1 Purpose of this booklet. 2 2 Meaning of words used. 2 3 Opening
More informationGENERAL REQUIREMENTS FOR AN APPLICATION FOR AUTHORISATION TO CONDUCT TELEPHONE BETTING ON SPORTS OR RACING EVENTS
GENERAL REQUIREMENTS FOR AN APPLICATION FOR AUTHORISATION TO CONDUCT TELEPHONE BETTING ON SPORTS OR RACING EVENTS BETTING CONTROL REGULATIONS Regulations 71 & 72 General The conduct of telephone betting
More informationProperty Factors (Scotland) Act 2011
East Ayrshire Council Property Factors (Scotland) Act 2011 STATEMENT OF SERVICES Property Factors Registration Number: PF000382 2 Property Factors Registration Number: PF000382 1. Background The Property
More informationLet us get a DOCTOR TO YOU
100% bulk billed, after-hours, doctor visits in the comfort of your own home Doctor To You provides 100% bulk billed, after hours, doctor visits to homes, in residential aged care facilities, in nursing
More informationBelmont 16 Foot Sailing Club. Privacy Policy
Belmont 16 Foot Sailing Club Privacy Policy APRIL 2014 1 P age Belmont 16 Foot Sailing Club Ltd (the 16s ) respects your right to privacy and is committed to protecting your personal information. This
More informationMotor Accidents Compensation
Motor Accidents Compensation About MAC, the benefits and how to claim Information is current as at February 2012 Contact Us Phone: 1300 301 833, then choose Option 3 Monday to Friday: 8.30am 5.00pm Email:
More informationRecords Disposal Schedule Anti-Discrimination Services Northern Territory Anti-Discrimination Commission
Records disposal schedule Records Disposal Schedule Anti-Discrimination Services Northern Territory Anti-Discrimination Commission Disposal Schedule No. 2015/12 August 2015 NT Archives Service For information
More informationHOW TO CREATE A VITAL RECORDS PROTECTION PLAN. New York State Unified Court System Division of Court Operations Office of Records Management
HOW TO CREATE A VITAL RECORDS PROTECTION PLAN New York State Unified Court System Division of Court Operations Office of Records Management June 2003 TABLE OF CONTENTS Purpose of a Vital Records Protection
More informationFinancial Services Guide 10.14
Financial Services Guide 10.14 Introduction This Financial Services Guide is designed to assist you in deciding whether to use any of the financial services offered by Australia and New Zealand Banking
More informationHOME INDEMNITY INSURANCE - WESTERN AUSTRALIA POLICY WORDING
POLICY WORDING HOME INDEMNITY INSURANCE - WESTERN AUSTRALIA GLA RBUA HII WA 1115 Effective Date 01 November 2015 Welcome to the financial security provided by RBUA Home Indemnity Insurance - Western Australia
More informationService Level Agreement for Database Hosting Services
Service Level Agreement for Database Hosting Services Objective Global Service Levels include the general areas of support that are applicable to every ITS service. The purpose of the Service Level Agreement
More informationInformation Systems and Technology
As public servants, it is our responsibility to use taxpayers dollars in the most effective and efficient way possible while adhering to laws and regulations governing those processes. There are many reasons
More informationANZ Auto Assist Product Information Terms and Conditions Policy Wording May 2005
ANZ Auto Assist Product Information Terms and Conditions Policy Wording May 2005 ANZ Auto Assist Product Information ANZ Auto Assist will keep you moving By joining the exclusive ANZ Auto Assist program
More informationGas Customer Charter. Aurora Energy s guarantee to you
Gas Customer Charter Aurora Energy s guarantee to you Understanding your gas bill Front This provides an overview of how to read your bill using a sample Aurora Energy gas bill. Account name and postal
More informationFunding Conditions. Parties. Agreed terms
Funding Conditions Parties The Commonwealth of Australia as represented by the Department of the Environment ABN 34 190 894 983 (Department) [Insert Recipient name and ABN] (Recipient) Agreed terms 1.
More informationZinc Recruitment Pty Ltd Privacy Policy
1. Introduction Zinc Recruitment Pty Ltd Privacy Policy We manage personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles. This policy applies to information collected
More informationInformation Statement
FOI FOI FOI Freedom of Information Act 1992 Small Business Development Corporation Information Statement November 2014 INTRODUCTION... 1 ABOUT SBDC... 2 WHO WE ARE... 2 OUR ROLE... 2 OUR VISION... 2 OUR
More informationData Retention Policy
Headteacher: Mr. T. Griffiths Retention Policy Next to be reviewed: September 2017 Kettlethorpe Hall Drive, Standbridge Lane, Sandal, Wakefield, WF2 7EL Tel: 01924 303510 Fax: 01924 303514 www.kettlethorpehigh.co.uk
More informationBIG LOTTERY FUND Document archive and retention policy
BIG LOTTERY FUND Document archive and retention policy December 2010 Sonia Howe Head of Information Governance For further information regarding retention schedules please contact Page 1 of 18 Version
More informationSEALED BID REQUEST FOR INFORMATION
Department of Buildings and General Services Purchasing & Contract Administration 10 Baldwin St. Agency of Administration Montpelier VT 05633 [phone] 802-828-2210 [Fax] 802-828-2222 www.bgs.state.vt.us
More informationDepartment of Agriculture, Fisheries and Forestry
Department of Agriculture, Fisheries and Forestry Plant Export Operations Service Charter May 2013 v1.1 Page 1 Our role Department of Agriculture, Fisheries and Forestry (DAFF) administers export legislation
More informationBT Wholesale Multi-manager Australian Shares Fund
BT Wholesale Multi-manager Australian Shares Fund Product Disclosure Statement ( PDS ) Issued 1 July 2015 ARSN 118 469 720 APIR BTA0259AU Contents 1. About BT Funds Management Limited 2 2. How the Fund
More informationInformation Circular
Information Circular Enquiries to: Brooke Smith Senior Policy Officer IC number: 0177/14 Phone number: 9222 0268 Date: March 2014 Supersedes: File No: F-AA-23386 Subject: Practice Code for the Use of Personal
More informationfmxpert facilities management software
fmxpert facilities management software Comprehensive Asset Management fmxpert allows you to maintain detailed information for each and every asset, including: asset location serial number, model and expected
More informationTrading with other businesses on credit terms?
Invoice Finance Trading with other businesses on credit terms? Our services can help to speed up your cash flow, collect payment on your invoices and protect you from the risk of bad debts. Achieving and
More informationRecords Disposal Schedule Construction Management Department of Construction and Infrastructure
Records Disposal Schedule Construction Management Department of Construction and Infrastructure Disposal Schedule No. 2010/4 July 2010 Page 1 For information and advice, please contact NT Records Service
More informationHow To Get A Health Insurance Policy From Mybupa
Information Handling Policy February 2015 Page 1 1. Introduction 1.1 About Bupa In this document, we, us, our and Bupa refers to Bupa Australia Pty Ltd (ABN 81 000 057 590) and its related entities and
More informationCloud Computing and Records Management
GPO Box 2343 Adelaide SA 5001 Tel (+61 8) 8204 8773 Fax (+61 8) 8204 8777 DX:336 srsarecordsmanagement@sa.gov.au www.archives.sa.gov.au Cloud Computing and Records Management June 2015 Version 1 Version
More informationRecords Management - Department of Health
Policy Directive Records Management - Department of Health Document Number PD2009_057 Publication date 24-Sep-2009 Functional Sub group Corporate Administration - Records Ministry of Health, NSW 73 Miller
More informationPREPARING FOR YOUR WEB HOSTING SERVICE
PREPARING FOR YOUR WEB HOSTING SERVICE PREPARING FOR SERVICE ACTIVATION 1. It is your responsibility to ensure that all correct and relevant information is provided to Ascensa Communications in order for
More information