Invitation to Tender

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Invitation to Tender"

Transcription

1 Provision of a Customer Satisfaction Tool Ref: BS/14/C/0192 Page 1 of 12

2 Table of Contents 1. Introduction Background Structure of this Document Confidentiality Use of this Document Cost Changes to Tenders Note on Freedom of Information (Scotland) Act Disclaimer References Instructions Submission Variant Submissions Questions Note on Consortia & Sub-contracting Validity & Acceptance Notification Award of Contract/Conditions of Contract Timetable Prices Insurance Tender Checklist Evaluation Selection Criteria Site Visit Specification Technical Requirements Contract Period Contract Management and Management Information Requirements Service Methodology Approach to Innovation and Strategic Partnerships Customer Satisfaction and Potential Performance Management Tool Requirements Policies How We Do Business Page 2 of 12

3 1. Introduction This (ITT) has been prepared to provide certain information related to Scottish Water Business Stream Limited s (Business Stream) competition to select a service provider(s) to enter into a contract for the provision of a customer satisfaction tool. This should also include additional benefits / innovations that may improve how we manage customer satisfaction. 1.1 Background Scotland s leading non-domestic water services company, Business Stream provides water and waste water services to businesses across the country. Business Stream also has a licence to provide water services in England and Wales. Since the opening of Scotland s business water market to competition in 2008, Business Stream has established itself as an innovative and customer-focused organisation. Business Stream is working to extend this innovation to benefit our customer satisfaction by improving their overall experience. The Water Industry Commission for Scotland (WICS) is the water industry regulatory body whose remit includes the facilitation of competition and the encouragement in developing new commercial markets within the water industry. In April 2008 the Scottish water and waste water market for all non-household customers was opened up to competition The Central Market Agency Limited (CMA) administers the market for water and waste water retail services in Scotland. The CMA is at the hub of the new competitive arrangements, operating the computer systems that run the market. The CMA keeps a record of supplier activities in the market, including recording which suppliers are responsible for the services at each connection point. Further information on the CMA can be found at CMA Scotland - About the Scottish Water Industry. Ofwat (The Water Services Regulation Authority) is the economic regulator of the water and sewerage sectors in England and Wales. OFwat make sure that all water and waste water companies provide household and business consumers with a good quality service and value for money. As a licensed provider to non-domestic customers, Business Stream would like to offer their customers a more streamlined and efficient service through the development and implementation of a robust customer satisfaction tool. 1.2 Structure of this Document This document is divided into four sections. This section contains important notices regulating the issue of this. Section Two sets out the instructions and timetable for submitting a Tender. Section Three describes how Tenders will be evaluated. Section Four specifies the service and contract requirements, and also includes essential schedules to be completed and returned with every Tender. 1.3 Confidentiality The content of this ITT is confidential and is not to be distributed, copied or shared. This includes the specification and technical requirements in Section Four. Page 3 of 12

4 1.4 Use of this Document This ITT is being made available on the terms set out here. This ITT is not being distributed to the public nor has it been filed, registered or approved in any jurisdiction. Its possession or use in any manner contrary to any applicable law is expressly prohibited. You shall inform yourself concerning, and shall observe any applicable legal requirements. This ITT is a summary of available information and no reliance shall be placed on any information or statements contained herein, and no representation or warranty, expressed or implied, is or will be made in relation to such information. No liability is or will be accepted by Business Stream, its advisers, consultants, suppliers, servants and/or agents in relation to the accuracy, adequacy or completeness of such information or statements. Business Stream reserves the right to amend this ITT and any information contained herein at any time by notice and in writing. The information does not purport to be comprehensive or to have been independently verified. Nothing in this ITT shall be construed as legal, financial or tax advice. 1.5 Cost Business Stream will not reimburse any costs incurred in connection with the preparation and submission of responses to this. 1.6 Changes to Tenders Business Stream expects to short-list potential service providers on the basis of Tenders submitted, and subject to the provisions of this ITT. You shall not, therefore, assume that you will have the opportunity to revise your Tender following submission. However, Business Stream reserves the right to change the basis of or the procedures relating to the tender process (including the timetable), to reject any, or all, or any part of the Tenders, not to invite a Tenderer to proceed further, not to furnish a Tenderer with additional information nor otherwise to negotiate with a Tenderer at any time. Unless expressly stated by the Procurement Manager, no person has been authorised by Business Stream to give any information nor to make any representation not contained in this ITT and, if given or made, any such information or representation shall not be relied upon as having been so authorised. 1.7 Note on Freedom of Information (Scotland) Act 2002 All information submitted to Business Stream may need to be disclosed in compliance with the Freedom of Information (Scotland) Act If you consider that any of the information included in your submission is commercially confidential, please identify it and explain in broad terms what harm might result from disclosure. Please note, however, that even where you have identified material as commercially sensitive, Business Stream may disclose this information where they see fit, and that the decision of Business Stream in the interpretation of the Freedom of Information (Scotland) Act 2002 will be final and conclusive. Page 4 of 12

5 1.8 Disclaimer Nothing contained in this ITT is or shall be relied on as a promise or representation as to future events. No representation or warranty is made that any estimate contained in this ITT will be achieved. Any summaries or descriptions of documents or contractual arrangements contained in this ITT cannot be and are not intended to be comprehensive, nor any substitute for the underlying documentation. No representation, warranty or undertaking of any kind, express or implied, is made, or responsibility or liability of any kind accepted by Business Stream, its respective advisers, consultants, suppliers, servants and/or agents with respect to the completeness or accuracy of this. Business Stream, its respective advisers, consultants, suppliers, servants and/or agents do not accept any responsibility for the legality, validity, effectiveness, adequacy or enforceability of any documentation executed, or which may be executed, in relation to this process. No legal or other obligation shall arise between the Tenderer and Business Stream unless and until an agreement is entered into and formally executed in writing by Business Stream and the successful Tenderer(s). Business Stream shall not be obliged to appoint any of the Tenderers to undertake the contract and Business Stream reserves the right not to proceed with the award process and to withdraw from the negotiations, or any part thereof, at any time. 1.9 References In this notice, references to this ITT include all information contained in it, in the Invitation to Tender documents and in the appendices and any other information (whether written, oral or in machine-readable form) or opinions made available during the tender period by or on behalf of Business Stream, their respective advisers, consultants, suppliers, servants and/or agents in connection with this ITT including, without limitation, the information made available through the query procedure. Scots Law is applicable to this ITT. The Scottish courts shall have exclusive jurisdiction in relation to any disputes arising from this ITT. Your acceptance of delivery of this ITT constitutes your agreement to, and acceptance of, the terms set out in this Introduction. 2. Instructions 2.1 Submission Please submit your completed tender no later than 5pm Wednesday 30 th July. Your document should be no longer than 15 single-sided A4 pages in 10-point type, not including Appendices. Two hard copies should be delivered to: Sharron Gardiner, Procurement Manager Business Stream 7 Lochside View Edinburgh EH12 9DH Page 5 of 12

6 You must also send your tender as a PDF by to by the same deadline. Please ensure that you include scans of all supporting documents, for example, accounts, certificates, statements or policies. All responses should be in English. If no tender is to be submitted please provide written notice of this fact no later than the tender return date and time to 2.2 Variant Submissions THE MANDATORY COMPLIANT TENDER MUST BE SUBMITTED IN ORDER FOR A VARIANT TENDER TO BE CONSIDERED BY BUSINESS STREAM. To encourage innovative proposals, Business Stream wishes to 1) give the opportunity to submit*/ 2) invite* a Variant Tender submission(s) additional to the mandatory Tender and specifying clearly all the details of the Variant Tender(s) including price. Business Stream reserves the right to not to consider a Variant Tender if:- the Tenderer submits a Variant Tender, which is not accompanied by a mandatory Tender, or the Tenderer submits a variant tender, which is accompanied by a mandatory Tender that is subsequently rejected by Business Stream because of non-compliance with the ITT 2.3 Questions If you have any questions about this please contact: Sharron Gardiner, Procurement Tender clarification questions will only be accepted up to 12 noon on Wednesday 23 rd July 2014 All responses to tender clarification questions will be sent out by to all tenderers. Any information, interpretation or advice given by Business Stream in response to questions from Tenderers, or any modification agreed by Business Stream, will be distributed to all Tenderers without revealing the identity of the enquirer. 2.4 Note on Consortia & Sub-contracting If you are submitting a bid as a consortium, please note that only one tender should be submitted. This should specify the lead organisation and details of all organisations in the consortium, and the scope of activities to be delivered by each organisation. Where you intend to employ a sub-contractor, you must state so clearly in your Tender and provide details, including the sub-contractors names and addresses and the part of the tender that they will carry out. Please use the Schedule of Sub-contractors at Appendix B for this. You must also explain how sub-contractors will be managed to deliver the same level of performance and continuous improvement that Business Stream will expect of you. Page 6 of 12

7 2.5 Validity & Acceptance All Tenders must remain open for acceptance for a period of one hundred and twenty (120) days from the tender closing date. Business Stream is not bound to accept the lowest or any tender, and reserves the right to accept any tender in whole or in part. 2.6 Notification Business Stream intends that you will be notified of the outcome of this tender process in writing by 29 th August Award of Contract/Conditions of Contract A contract will be awarded on behalf of Business Stream by issue of a Letter of Acceptance and/or a formal agreement. In the event of your being awarded a contract as a result of this tender process, the information provided in your tender, and any attachments thereto, will form part of the contract. If during the tender period Business Stream corresponds with you, in order to clarify or alter part of the tender documents, then this correspondence shall form part of any resulting contract and you shall be deemed to have taken account of them in your submission. You shall promptly acknowledge in writing, any such correspondence that you receive from Business Stream. Any resulting contracts will be governed solely by the terms and conditions of Business Stream s Master Services Agreement (copy attached). [Where the contract will require the successful tenderer(s) to access Business Stream s IT systems and/or to process personal data on our behalf, the following will be included as appropriate in the ITT] [This contract will require you to access Business Stream IT systems. In order to do this, you must fully accept and comply with the provisions of Business Stream s IT Security Policy (copy attached). This contract will require you to process personal data of Business Stream customers on our behalf. In order to do this, you must fully comply with the provisions of Business Stream s Data Protection Policy (copy attached)] 2.8 Timetable Tender Milestones Issue of to qualified potential providers Timetable 16 July 2014 Deadline for submitting queries 23 July 2014 Deadline for submitting Tenders 30 July 2014 Evaluation of Tenders completed 13 August 2014 Page 7 of 12

8 Identification of preferred bidder and discovery stage Notification of unsuccessful Tenderers 19 August 2014 Week commencing 18 August 2014 Contract Award 25 August Prices All prices shall be fixed and firm for the Contract Period. All prices quoted shall be in Pounds Sterling and must be strictly net prices and exclusive of Value Added Tax. You shall be deemed to have satisfied yourself that your tender includes allowances for all matters in respect of safety, health and welfare and the conditions of employment for personnel and all other matters relating to the satisfactory execution of any resulting contract. Business Stream accepts no responsibility for any estimate or assumption made in the preparation and submission of your Tender Insurance You must provide with your tender, one copy of each of the following insurance policies: Employers Liability Insurance, Public Liability Insurance and Professional Indemnity Insurance Tender Checklist Please use this checklist to ensure that you have satisfied all of Business Stream s requirements for this tender process: Insurance policies Detail of consortium (if applicable) Details of Accreditation Samples of management and performance information report Samples of account management plan One-page CVs of key personnel Service methodology Approach to innovation Evidence of robust change management and scalability Details about health and safety policies Page 8 of 12

9 Information about data security measures Details about business continuity and disaster recovery policy Information about corporate responsibility Appendix 1: Form of Tender Appendix 2: Schedule of sub-contractors (if applicable) Appendix 3: References Appendix 4: Additional Information Page 9 of 12

10 3. Evaluation 3.1 Selection Criteria The following criteria will be used to assess tenders: Weighting Percentage Scoring Criteria A Cost, value for money 25% B C D Customer Service Timeliness and transparency of delivering a service Ability to work as a strategic partner with Business Stream, including cultural fit Evidence of robust quality assurance and Quality of service 10% 10% 10% E Technical capability 15% F Ability to meet volume requirements/flexibility 10% G Utility experience and ability to deliver 10% H Innovation 10% Total Weighted Score 100% Note: Business Stream is looking for tenderers who offer the most economically advantageous tender including those who have the potential to work as strategic partners with Business Stream. This tender process is conducted under the negotiated procedure for award of contract. 3.2 Site Visit Tenders will be assessed on the basis of information provided in responses to this tender process. You should note this and ensure that you submit as comprehensive a tender as possible. However, Business Stream also reserves the right to tour your premises at a mutually convenient time from submitting tender until a decision has been made. Page 10 of 12

11 4. Specification 4.1 Technical Requirements Business Stream is seeking to procure a customer satisfaction and potential performance management tool. Business Stream will tender for the customer satisfaction and potential performance management tool and it is expected that the system will commence on 1 September Customer Satisfaction surveying. This will include the gathering of customer feedback, in real time and displaying on a clear dashboard. Where possible it will use different metrics such as sentiment analysis to give insightful, comparable results. Analysis of Data. This will include the analysing of collected data, and being able to filter different functions/employees to help find root causes and specify areas of strength and weakness. It would also be beneficial if the system had a specific performance management tool. Constraints Tenderers for customer satisfaction and potential performance management tool must:- provide a fully auditable data trail 4.2 Contract Period It is Business Stream s intention to award the contract; for the Customer Satisfaction tool to commence on 1 September There are two alternatives on the contract term. The first is for a contract term with an initial period of one year. The second is for a contract term with an initial period of three years. With both alternatives there will be an option to extend the contract for a potential one further period anticipated to be of 12 months. 4.3 Contract Management and Management Information Requirements The successful service provider will be required to provide detailed management and performance information to Business Stream on a regular and ad-hoc basis. This will include a requirement to attend regular and ad hoc review meetings. Your Tender should provide details of your contract, and reporting procedures, including visibility of business-as-usual status and change requests. Ideally the Tender will be supported by examples of innovation in this area. Business Stream will establish service level agreements and key performance indicators with the successful tenderer. Business Stream would welcome proposals for innovative KPIs. The operational management of the contract will be undertaken by Mrs Charlene Wallace, head of customer operations at Business Stream. The Tender must include the CVs of senior personnel who will be allocated to the contract. Page 11 of 12

12 4.4 Service Methodology Your tender should include details of your methodology for providing a value added service, tailored to Business Stream s needs. Details of how this service will be provided and procedures in place to ensure the provision of an efficient and effective service must be included as part of the tender submission. These details should cover all aspects of service and contract management, including but not limited to staffing, stocking, change management, quality assurance, communication and information technology. 4.5 Approach to Innovation and Strategic Partnerships Business Stream is seeking a strategic partner with whom it can collaborate and grow. Your Tender should include details of previous partnerships with mutually beneficial outcomes. Potential service providers should also identify the potential for improvements in service delivery and cost-effectiveness. You should ensure that your Tender clearly demonstrates your ability to support Business Stream in achieving strategic and regulatory objectives, including a significant reduction in operating costs. The Tenderer is required to provide details of their approach to client working; supported by examples of innovation and added value already delivered to clients, as well as any proposals for enhanced performance and cost savings. 4.6 Customer Satisfaction Tool Requirements Your Tender must specify all development technologies, tools and processes, technical facilities and management processes that you propose to use to provide a Customer Satisfaction tool Evidence of capability should also be provided. Evidence of capacity should be demonstrated 4.7 Policies The Tenderer must confirm that they have the following policies and that these are current, align with/or are compliant with the relevant British Standard and are reviewed/ tested at regular intervals (as appropriate). Current Health and Safety Policy compliant with current Health and Safety Standards Information and Data Security Policy aligned with or compliant with ISO Business Continuity and Disaster Recovery policy in alignment with or compliant with BS How We Do Business Business Stream is in the process of developing measures to ensure that corporate responsibility is an integral component of how the company works as a business every day. Business Stream s approach is based on the Business in the Community model and includes polices and measures related to the environment, people, Business Stream s marketplace of customers and suppliers, and community. Your Tender should include details of your organisation s strategy for integrating corporate responsibility into your business. Page 12 of 12

Invitation to Tender. Internal Audit Service. September 2015

Invitation to Tender. Internal Audit Service. September 2015 Internal Audit Service September Contents 1. Important notices... 3 1.1. Confidentiality... 3 1.2. Accuracy of information and liability of SLH... 3 1.3. Canvassing... 4 1.4. Non-collusion... 4 1.5. Copyright...

More information

Transport for London. INVITATION TO TENDER FOR BRIDGE DESIGN CONSULTANCY SERVICES ITT REF: TfL/90711 PUBLICATION DATE: 13 FEBRUARY 2013

Transport for London. INVITATION TO TENDER FOR BRIDGE DESIGN CONSULTANCY SERVICES ITT REF: TfL/90711 PUBLICATION DATE: 13 FEBRUARY 2013 Transport for London INVITATION TO TENDER FOR BRIDGE DESIGN CONSULTANCY SERVICES ITT REF: TfL/90711 PUBLICATION DATE: 13 FEBRUARY 2013 Invitation to Tender TfL/90711 Bridge Design Consultancy Services

More information

APPENDIX P INVITATION TO TENDER TEMPLATE LETTER

APPENDIX P INVITATION TO TENDER TEMPLATE LETTER APPENDIX P INVITATION TO TENDER TEMPLATE LETTER ITT for the.. Issued xx/xx/xxxx SECTION A INSTRUCTIONS TO TENDERERS ITT for the.. Issued xx/xx/xxxx CONTENTS 1 GENERAL... 1 2 ITT DOCUMENTATION... 1 3 ENQUIRIES...

More information

South Liverpool Homes. Invitation to Tender. Mobile Phone Contract

South Liverpool Homes. Invitation to Tender. Mobile Phone Contract South Liverpool Homes Invitation to Tender Mobile Phone Contract Contents 1. Important notices... 3 1.1. Confidentiality... 3 1.2. Accuracy of information and liability of SLH... 3 1.3. Canvassing... 4

More information

Invitation to Tender for S4C Programme Support Service. Date of Publication: 15 January 2010

Invitation to Tender for S4C Programme Support Service. Date of Publication: 15 January 2010 Parc Tŷ Glas Llanisien Llanishen Caerdydd Cardiff Cymru Wales CF14 5DU Ebost Email s4c@s4c.co.uk / Gwefan Website s4c.co.uk Ffôn Phone +44(0)29 2074 7444 / Ffacs Fax +44(0)29 2075 4444 Invitation to Tender

More information

INVITATION TO TENDER (ITT) FOR: Smart Accelerator Project Academic Support. CONTRACT PERIOD: 13 weeks with an option to extent for a further period

INVITATION TO TENDER (ITT) FOR: Smart Accelerator Project Academic Support. CONTRACT PERIOD: 13 weeks with an option to extent for a further period INVITATION TO TENDER (ITT) FOR: Smart Accelerator Project Academic Support CONTRACT PERIOD: 13 weeks with an option to extent for a further period The University of Edinburgh REFERENCE: ECCI/SA/AC/01 Tenders

More information

Invitation to Tender Leisure Development Partner Framework Agreement

Invitation to Tender Leisure Development Partner Framework Agreement Invitation to Tender Leisure Development Partner Framework Agreement 1. Introduction Like almost every other local authority across the country, the Forest of Dean District Council needs to take some tough

More information

INVITATION TO TENDER (ITT) FOR: Smart Accelerator Project SME Support. CONTRACT PERIOD: 8-12 weeks with an option to extent for a further

INVITATION TO TENDER (ITT) FOR: Smart Accelerator Project SME Support. CONTRACT PERIOD: 8-12 weeks with an option to extent for a further INVITATION TO TENDER (ITT) FOR: Smart Accelerator Project SME Support CONTRACT PERIOD: 8-12 weeks with an option to extent for a further period The University of Edinburgh REFERENCE: ECCI/SA/AC/01 Tenders

More information

REQUEST FOR EXPRESSIONS OF INTEREST 4887 EOI NETWORK BACKUP/EMAIL ARCHIVING

REQUEST FOR EXPRESSIONS OF INTEREST 4887 EOI NETWORK BACKUP/EMAIL ARCHIVING 4887 EOI REQUEST FOR EXPRESSIONS OF INTEREST 4887 EOI NETWORK BACKUP/EMAIL ARCHIVING Expressions of Interest will be received at the Information Counter, Main Floor, Richmond City Hall, addressed to the

More information

Section 8 - Procurement Procedure Rules (The Council s rules for procuring works, supplies or services)

Section 8 - Procurement Procedure Rules (The Council s rules for procuring works, supplies or services) Section 8 - Procurement Procedure Rules (The Council s rules for procuring works, supplies or services) Section Description Page 1 Introduction and Scope 101 Interpretation and Definitions 101 Exemptions

More information

REQUEST FOR QUOTE. RFQ Reference Number: RFQ <<INSERT e.g SWR 03-11/12>> <<Enter Course Name>>

REQUEST FOR QUOTE. RFQ Reference Number: RFQ <<INSERT e.g SWR 03-11/12>> <<Enter Course Name>> REQUEST FOR QUOTE RFQ Reference Number: RFQ Date of Issue: Name of Business Unit: Address: Contact Person: Telephone: Email:

More information

Procurement Policy Note Taking Account of Suppliers Past Performance

Procurement Policy Note Taking Account of Suppliers Past Performance Procurement Policy Note Taking Account of Suppliers Past Performance Action Note 04/15 25 th March 2015 Issue 1. To ensure good delivery of public services and value for money, it is important that suppliers

More information

Policy Number: 3-804 Policy Name: Professional Services and Construction Services Procurement

Policy Number: 3-804 Policy Name: Professional Services and Construction Services Procurement Page 1 3-804 Professional Services and Construction A. Project Delivery Methods 1. A university may procure design services, construction and construction services, as applicable, under any of the following

More information

Anglo American Procurement Solutions Site

Anglo American Procurement Solutions Site Anglo American Procurement Solutions Site Event Terms and Conditions Anglo American Procurement Solutions Site Event Terms and Conditions Event Terms and Conditions 3 1. Defined terms 3 2. Interpretation

More information

28 April 2006 DATA ROOM RULES AND PROCEDURES

28 April 2006 DATA ROOM RULES AND PROCEDURES 28 April 2006 DATA ROOM RULES AND PROCEDURES VIRTUAL DATA ROOM RULES INTERPRETATION Words and expressions used in this Document shall have the meanings set out in Appendix A. THE RULES 1. GENERAL 1.1 The

More information

BBS REQUEST FOR PROPOSAL TENDER: BBS CUSTOMER SATISFACTION RESEARCH BBS-BANKING 014-2015/16

BBS REQUEST FOR PROPOSAL TENDER: BBS CUSTOMER SATISFACTION RESEARCH BBS-BANKING 014-2015/16 BBS REQUEST FOR PROPOSAL TENDER: BBS CUSTOMER SATISFACTION RESEARCH BBS-BANKING 014-2015/16 TABLE OF CONTENTS CONTENTS PAGE COVER PAGE 1 TABLE OF CONTENTS 2 INTRODUCTION 3 SCOPE 3 CRITICAL INSTRUCTIONS

More information

Clause 1. Definitions and Interpretation

Clause 1. Definitions and Interpretation [Standard data protection [agreement/clauses] for the transfer of Personal Data from the University of Edinburgh (as Data Controller) to a Data Processor within the European Economic Area ] In this Agreement:-

More information

THE PUBLIC RELATIONS CONSULTANTS ASSOCIATION. Find A PR agency Terms and Conditions for Clients

THE PUBLIC RELATIONS CONSULTANTS ASSOCIATION. Find A PR agency Terms and Conditions for Clients THE PUBLIC RELATIONS CONSULTANTS ASSOCIATION Find A PR agency Terms and Conditions for Clients 1 Introduction 1.1 Find A PR agency is the PRCA s impartial search and referral service for organisations

More information

Terms and conditions in respect of the work undertaken for Varney Barfield

Terms and conditions in respect of the work undertaken for Varney Barfield Terms and conditions in respect of the work undertaken for Varney Barfield Introduction 1. These terms and conditions set out the general terms under which we undertake our business. The specific conditions

More information

City of Vallejo REQUEST FOR PROPOSAL WORKERS COMPENSATION CLAIMS AUDIT

City of Vallejo REQUEST FOR PROPOSAL WORKERS COMPENSATION CLAIMS AUDIT City of Vallejo REQUEST FOR PROPOSAL WORKERS COMPENSATION CLAIMS AUDIT Date original issued: September 28, 2015 Qualifications Statements due: The City of Vallejo will consider Proposals submitted in response

More information

Mobile Phone Invitation to Tender

Mobile Phone Invitation to Tender Mobile Phone Invitation to Tender September 2015 1 Contents Section 1: Instructions for Tenderer 1. Introduction...3 2. The Service...3 3. Technical Requirements 4. Financial Requirements 5. Contract Term

More information

Contract Standing Orders

Contract Standing Orders Internal Audit Report Chapter 26 Contract Standing Orders 1 Internal Audit Report Section Item INDEX 1 Introduction 2 Definitions 3 Responsibilities 4 Authorities 5 Exceptions 6 Procurement Rules 6.1 EC

More information

We includes New Leaf Web Design or any party acting on New Leaf Web Design s implicit instructions.

We includes New Leaf Web Design or any party acting on New Leaf Web Design s implicit instructions. Definition of Terms We includes New Leaf Web Design or any party acting on New Leaf Web Design s implicit instructions. You or the Client includes the person or organisation purchasing the services or

More information

REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SECURITY CONSULTING BID INSTRUCTIONS

REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SECURITY CONSULTING BID INSTRUCTIONS REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SECURITY CONSULTING BID INSTRUCTIONS NOVA SCOTIA LIQUOR CORPORATION 93 CHAIN LAKE DRIVE HALIFAX, NOVA SCOTIA B3S 1A3 NSLC REFERENCE NO: SR-39-H-15 NSLC Contact:

More information

Terms and conditions. Introduction

Terms and conditions. Introduction Terms and conditions Introduction 1. These terms and conditions set out the general terms under which we undertake our business. These terms and conditions should be read in conjunction with the terms

More information

REQUEST FOR SERVICES Marketing Project Manager. What s Cooking Bracebridge

REQUEST FOR SERVICES Marketing Project Manager. What s Cooking Bracebridge REQUEST FOR SERVICES Marketing Project Manager What s Cooking Bracebridge Contents Introduction... 1 Proposal Submission Guidelines... 2 Executive Summary... 3 The Opportunity... 3 Objective... 3 Reports

More information

[Insert Company address] GCU's SUPPLY OF RESEARCH SERVICES. Dear Sirs,

[Insert Company address] GCU's SUPPLY OF RESEARCH SERVICES. Dear Sirs, [Insert Company address] GCU's SUPPLY OF RESEARCH SERVICES Dear Sirs, The University Court of Glasgow Caledonian University, a charitable body registered in Scotland with registration number SCO21474 and

More information

Mutual Non-Disclosure Agreement (Template)

Mutual Non-Disclosure Agreement (Template) European IPR Helpdesk Mutual Non-Disclosure Agreement (Template) Disclaimer This sample document has been produced by the European IPR Helpdesk, based on the experiences and acknowledgments gathered during

More information

Invitation to Tender For the Delivery of Education and Training Services During academic year 2016 to 2017

Invitation to Tender For the Delivery of Education and Training Services During academic year 2016 to 2017 Invitation to Tender For the Delivery of Education and Training Services During academic year 2016 to 2017 REF: SC-2016-ITT-01 Specification and Instructions Issued May 2016 The separate submission document

More information

We released this document in response to a Freedom of Information request. Over time it may become out of date. Department for Work and Pensions

We released this document in response to a Freedom of Information request. Over time it may become out of date. Department for Work and Pensions We released this document in response to a Freedom of Information request. Over time it may become out of date. Department for Work and Pensions 1. Change Control Principles Schedule 24: Change Control

More information

TRANSPORT FOR LONDON (TfL) LOW EMISSIONS CERTIFICATE (LEC) GUIDANCE NOTES FOR THE COMPANY AUDIT PROCESS. LEC (Company Audit) Guidance Notes

TRANSPORT FOR LONDON (TfL) LOW EMISSIONS CERTIFICATE (LEC) GUIDANCE NOTES FOR THE COMPANY AUDIT PROCESS. LEC (Company Audit) Guidance Notes TRANSPORT FOR LONDON (TfL) LOW EMISSIONS CERTIFICATE (LEC) GUIDANCE NOTES FOR THE COMPANY AUDIT PROCESS LEC (Company Audit) Guidance Notes Glossary of Terms Transport for London (TfL) London Low Emission

More information

HM Treasury. Corporate Financial Advice. Invitation to Tender: Investment Advisory Services. Contract reference: HMT 1230.

HM Treasury. Corporate Financial Advice. Invitation to Tender: Investment Advisory Services. Contract reference: HMT 1230. HM Treasury Corporate Financial Advice Invitation to Tender: Investment Advisory Services Contract reference: HMT 1230 20 June 2012 1 CONTENTS Part 1 Tender 1 Purpose 2 Specification 3 Pricing 4 Presentations

More information

Operations. Group Standard. Business Operations process forms the core of all our business activities

Operations. Group Standard. Business Operations process forms the core of all our business activities Standard Operations Business Operations process forms the core of all our business activities SMS-GS-O1 Operations December 2014 v1.1 Serco Public Document Details Document Details erence SMS GS-O1: Operations

More information

Request for Proposals to Design, Build, Finance, Operate and Maintain North Commuter Parkway and Traffic Bridge Project City of Saskatoon

Request for Proposals to Design, Build, Finance, Operate and Maintain North Commuter Parkway and Traffic Bridge Project City of Saskatoon Request for Proposals to Design, Build, Finance, Operate and Maintain North Commuter Parkway and Traffic Bridge Project City of Saskatoon () Request for Proposals TABLE OF CONTENTS SECTION 1 INTRODUCTION...

More information

Consulting Services for CORPORATE SPONSORSHIP ASSET INVENTORY & VALUATION

Consulting Services for CORPORATE SPONSORSHIP ASSET INVENTORY & VALUATION REQUEST FOR PROPOSALS RFP No. 14-01-11 Consulting Services for CORPORATE SPONSORSHIP ASSET INVENTORY & VALUATION Proposals will be received on or before 2:00 pm local time Wednesday, February 19, 2014

More information

REQUEST FOR PROPOSALS For. Kelowna and Vernon Hospitals Project

REQUEST FOR PROPOSALS For. Kelowna and Vernon Hospitals Project REQUEST FOR PROPOSALS For The Kelowna and Vernon Hospitals Project VOLUME 2 of 4 Instructions to Proponents Closing Time: Delivery Address: 3:00 pm (local time) Thursday, March 6,2008 Kelowna and Vernon

More information

7. Fees paid by you in advance for professional work to be performed and clearly identifiable as such shall not be regarded as clients' monies.

7. Fees paid by you in advance for professional work to be performed and clearly identifiable as such shall not be regarded as clients' monies. Business Terms & Conditions Introduction 1. These terms and conditions set out the general terms under which we undertake our business. The specific conditions relating to particular assignments will be

More information

COMPETITIVE TENDER 153/16 FOR PROVISION OF DIGITAL MARKETING SERVICES. Closing Date of Tender: 29 February 2016.

COMPETITIVE TENDER 153/16 FOR PROVISION OF DIGITAL MARKETING SERVICES. Closing Date of Tender: 29 February 2016. COMPETITIVE TENDER 153/16 FOR PROVISION OF DIGITAL MARKETING SERVICES Closing Date of Tender: 29 February 2016. 1 TELONE ZIMBABWE COMPETITIVE TENDER 153/16: PROVISION OF DIGITAL MARKETING SERVICES. 1.0

More information

Eskom Holdings SOC Ltd s Standard Conditions of Tender

Eskom Holdings SOC Ltd s Standard Conditions of Tender 1. General Actions 1 The Employer, the Eskom Representative and each eligible er submitting a shall act timeously, ethically and in a manner which is fair, equitable, transparent, competitive and cost-effective.

More information

Invitation to Quote for consultancy services: a review of business planning arrangements

Invitation to Quote for consultancy services: a review of business planning arrangements Invitation to Quote for consultancy services: a review of business planning arrangements 1.0 Overview 1.1 The General Pharmaceutical Council (GPhC) is undertaking a review of the following processes and

More information

General Conditions for Invitations to Tender by CERN

General Conditions for Invitations to Tender by CERN ORGANISATION EUROPÉENNE POUR LA RECHERCHE NUCLÉAIRE CERN EUROPEAN ORGANIZATION FOR NUCLEAR RESEARCH General Conditions for Invitations to Tender by CERN CERN/FC/5312-I/Rev. - Original: English/French -

More information

7. Fees paid by you in advance for professional work to be performed and clearly identifiable as such shall not be regarded as clients' monies.

7. Fees paid by you in advance for professional work to be performed and clearly identifiable as such shall not be regarded as clients' monies. Crick Heitman Standard Terms and Conditions Introduction 1. These terms and conditions set out the general terms under which we undertake our business. The specific conditions relating to particular assignments

More information

How the British Council develops international English and education contract opportunities

How the British Council develops international English and education contract opportunities How the British Council develops international English and education contract opportunities Purpose This document describes how the British Council develops and responds to English and education contract

More information

GUIDELINE ON THE APPLICATION OF THE OUTSOURCING REQUIREMENTS UNDER THE FSA RULES IMPLEMENTING MIFID AND THE CRD IN THE UK

GUIDELINE ON THE APPLICATION OF THE OUTSOURCING REQUIREMENTS UNDER THE FSA RULES IMPLEMENTING MIFID AND THE CRD IN THE UK GUIDELINE ON THE APPLICATION OF THE OUTSOURCING REQUIREMENTS UNDER THE FSA RULES IMPLEMENTING MIFID AND THE CRD IN THE UK This Guideline does not purport to be a definitive guide, but is instead a non-exhaustive

More information

INVITATION TO TENDER for development services for a native ios app for Book of You for the Dementia Citizens platform

INVITATION TO TENDER for development services for a native ios app for Book of You for the Dementia Citizens platform INVITATION TO TENDER for development services for a native ios app for Book of You for the Dementia Citizens platform Deadline for proposals: 5pm (GMT), 19 January 2015 1. Background to Book of You Book

More information

Terms and Conditions for Referral Partner Scheme

Terms and Conditions for Referral Partner Scheme Terms and Conditions for Referral Partner Scheme Preamble These Referral Partner Terms and Conditions govern the respective rights and obligations of Webfusion Limited ( Webfusion ) and the partner taking

More information

Terms and Conditions of Offer and Contract (Works & Services) Conditions of Offer

Terms and Conditions of Offer and Contract (Works & Services) Conditions of Offer Conditions of Offer A1 The offer documents comprise the offer form, letter of invitation to offer (if any), these Conditions of Offer and Conditions of Contract (Works & Services), the Working with Queensland

More information

TERMS OF BUSINESS FROM ROYAL LONDON INCORPORATING OUR TRADING NAME SCOTTISH PROVIDENT

TERMS OF BUSINESS FROM ROYAL LONDON INCORPORATING OUR TRADING NAME SCOTTISH PROVIDENT For advisors only TERMS OF BUSINESS FROM ROYAL LONDON INCORPORATING OUR TRADING NAME SCOTTISH PROVIDENT Protection DOING BUSINESS TOGETHER 1. Our terms of business set out the conditions upon which we

More information

East Sussex Procurement Hub Guidance for Buyers on Evaluating Tenders

East Sussex Procurement Hub Guidance for Buyers on Evaluating Tenders East Sussex Procurement Hub Guidance for Buyers on Evaluating Tenders 1. Introduction The purpose of a tender evaluation is to identify which bid offers the most economically advantageous proposal based

More information

Release 3.2 Oct 2009.

Release 3.2 Oct 2009. This document contains the terms and conditions of the Linix Ltd support services contract. All support and consultancy advice given by Linix Ltd to our customers is covered by the terms of this contract.

More information

SERVICES AGREEMENT Agreement Consultant MBA SERVICES Consultancy Terms Consultant Notification Form FEES EXPENSES

SERVICES AGREEMENT Agreement Consultant MBA SERVICES Consultancy Terms Consultant Notification Form FEES EXPENSES SERVICES AGREEMENT This Services Agreement ( Agreement ) is a contract between you (the Consultant ) and MBA & Company Consultancy Limited ( MBA ), a company incorporated and registered in England and

More information

INVITATION TO TENDER FOR RM2692 EXECUTIVE SEARCH SERVICES (HM TREASURY)

INVITATION TO TENDER FOR RM2692 EXECUTIVE SEARCH SERVICES (HM TREASURY) INVITATION TO TENDER FOR RM2692 EXECUTIVE SEARCH SERVICES (HM TREASURY) Version 1.0 Date: 17 th December 2013 Author: xxxx CONTENTS 1. INTRODUCTION... 3 2. OVERVIEW OF INVITATION TO TENDER... 3 3. TENDER

More information

Deadline for receipt of tender responses: midday, Deadline for receipt of request for clarification: midday,

Deadline for receipt of tender responses: midday, Deadline for receipt of request for clarification: midday, Invitation to tender for the provision of Media Buying Services Issued: 08.01.13 Deadline for receipt of tender responses: 12.00 midday, 25.01.13 Deadline for receipt of request for clarification: 12.00

More information

Invitation to Tender for the Provision of Specialist Financial Services UKFI 13-06-27. June 2013

Invitation to Tender for the Provision of Specialist Financial Services UKFI 13-06-27. June 2013 Invitation to Tender for the Provision of Specialist Financial Services UKFI 13-06-27 June 2013 PAGE 1 OF 80 JUNE 2013 UKFI FRAMEWORK ITT UKFI 1.0 PAGE 2 OF 80 JUNE 2013 UKFI FRAMEWORK ITT UKFI 1.0 TABLE

More information

Invitation to Tender Documentation. Health Education North East. Lead Employer Arrangement. Master Index of Tender Document

Invitation to Tender Documentation. Health Education North East. Lead Employer Arrangement. Master Index of Tender Document Invitation to Tender Documentation for Health Education North East Lead Employer Arrangement HENE Project Ref. (0001) Master Index of Tender Document 15 August 2013 CLOSING DATE AND TIME FOR RETURNS: 11

More information

SCHEDULE 9. Change Control Request Procedure

SCHEDULE 9. Change Control Request Procedure SCHEDULE 9 Change Control Request Procedure 1. Introduction 1.1 This schedule sets out: (C) (D) (E) the resources to be made available and the processes to be followed where a Change is required or proposed;

More information

THIS IS THE APPENDIX F REFERRED TO IN THE FOREGOING AGREEMENT BETWEEN FISHERIES INNOVATION SCOTLAND AND THE CONTRACTOR

THIS IS THE APPENDIX F REFERRED TO IN THE FOREGOING AGREEMENT BETWEEN FISHERIES INNOVATION SCOTLAND AND THE CONTRACTOR THIS IS THE APPENDIX F REFERRED TO IN THE FOREGOING AGREEMENT BETWEEN FISHERIES INNOVATION SCOTLAND AND THE CONTRACTOR APPENDIX F Terms and Conditions 1. Definitions 1.1. In these terms and conditions

More information

TENDER SPECIFICATION DOCUMENT. Tender for Producing Videos

TENDER SPECIFICATION DOCUMENT. Tender for Producing Videos TENDER SPECIFICATION DOCUMENT Tender for Producing Videos Tender for producing video in support of UK Trade & Investment delivery in the East Midlands Date: 15 th June 2015 East Midlands Business Limited

More information

Standard conditions of purchase

Standard conditions of purchase Standard conditions of purchase 1 OFFER AND ACCEPTANCE 2 PROPERTY, RISK & DELIVERY 3 PRICES & RATES The Supplier shall provide all Goods and Services in accordance with the terms and conditions set out

More information

REQUEST FOR SERVICES Digital Marketing Campaign Specialist Winter Travel in Muskoka

REQUEST FOR SERVICES Digital Marketing Campaign Specialist Winter Travel in Muskoka REQUEST FOR SERVICES Digital Marketing Campaign Specialist Winter Travel in Muskoka Contents Introduction... 1 Proposal Submission Guidelines... 2 Executive Summary... 3 The Opportunity... 3 Reports to:

More information

Enterprise Content Management Consultant

Enterprise Content Management Consultant Invitation to Quote 07-23 Enterprise Content Management Consultant Issue Date: December 4, 2007 RFP Acknowledgement Form: Appendix A. Respondents are asked to fill out and return this form by December

More information

REQUEST FOR PROPOSAL

REQUEST FOR PROPOSAL REQUEST FOR PROPOSAL General Insurance Brokerage Services Date of Issue: December 6, 2012 Closing Location:Prince Rupert, B.C. Mail or courier: Dan Rodin Chief Financial Officer City of Prince Rupert 424-3

More information

BANKA SOCIETE GENERALE ALBANIA

BANKA SOCIETE GENERALE ALBANIA BANKA SOCIETE GENERALE ALBANIA Request for Proposals (RFP) for: Purchase of Software for implementation of Basel II regulation Issued on May 13 th, 2014 Deadline for Response: May 30 th, 2014 12:00 CET

More information

TENDER SPECIFICATION DOCUMENT. Mobile Phone Contract. Tender for Mobile Phone Contract for EMB-Group

TENDER SPECIFICATION DOCUMENT. Mobile Phone Contract. Tender for Mobile Phone Contract for EMB-Group TENDER SPECIFICATION DOCUMENT Tender for for EMB-Group Date: September 2015 The EMB Group incorporates: East Midland Business Ltd EMB Excellence Ltd EMB Certification Ltd EMB-Group Ltd Registered Office:

More information

Request for Proposal

Request for Proposal Request for Proposal Central Library Building Assessment Review Issued by: Regina Public Library P.O. Box 2311 2311 12 th Avenue Regina, Saskatchewan S4P 3Z5 Issue Date: May 22, 2014 Closing Date: June

More information

REQUEST FOR PROPOSAL Mobile Tours (Website) Development

REQUEST FOR PROPOSAL Mobile Tours (Website) Development REQUEST FOR PROPOSAL Mobile Tours (Website) Development Contents Introduction... 1 Proposal Submission Guidelines... 2 Executive Summary... 3 The Opportunity... 3 Objective... 3 Reports to: Director of

More information

TERMS AND CONDITIONS OF USE

TERMS AND CONDITIONS OF USE TERMS AND CONDITIONS OF USE These Terms and Conditions of Use (herein after Agreement ) govern the terms and conditions pursuant to which the Account Holder through its User(s) will have access to the

More information

Dated 29 February 2016. Flood Re Limited. Payments Dispute Process. Version 1.0

Dated 29 February 2016. Flood Re Limited. Payments Dispute Process. Version 1.0 Dated 29 February 2016 Flood Re Limited Payments Dispute Process Version 1.0 1. General 1.1 The following provisions will apply to all disputes referred to and conducted under this Payments Dispute Resolution

More information

BENCHMARK MEDICAL LLC, BUSINESS ASSOCIATE AGREEMENT

BENCHMARK MEDICAL LLC, BUSINESS ASSOCIATE AGREEMENT BENCHMARK MEDICAL LLC, BUSINESS ASSOCIATE AGREEMENT This BUSINESS ASSOCIATE AGREEMENT ( Agreement ) dated as of the signature below, (the Effective Date ), is entered into by and between the signing organization

More information

Contracts, agreements and tendering

Contracts, agreements and tendering Contracts, agreements and tendering 1) Introduction This guidance note provides an overview of the types of contracts and other agreements you might need to use in setting up and running a local energy

More information

Clearing and Settlement Procedures. New Zealand Clearing Limited. Clearing and Settlement Procedures

Clearing and Settlement Procedures. New Zealand Clearing Limited. Clearing and Settlement Procedures Clearing and Settlement Procedures New Zealand Clearing Limited Clearing and Settlement Procedures 30 November 2011 Contents Section A: Interpretation and Construction 6 Section 1: Introduction and General

More information

Guide for Applicants. Funding Scheme for the Archiving of Programme Material

Guide for Applicants. Funding Scheme for the Archiving of Programme Material Funding Scheme for the Archiving of Programme Material Guide for Applicants Round 2: Archiving of programme material which preserves a historic record of Irish culture, heritage and experience and in particular,

More information

NON-DISCLOSURE AGREEMENT BETWEEN. HM Treasury AND. (To be completed at Contract Award Stage)

NON-DISCLOSURE AGREEMENT BETWEEN. HM Treasury AND. (To be completed at Contract Award Stage) DATE NON-DISCLOSURE AGREEMENT BETWEEN HM Treasury AND (To be completed at Contract Award Stage) THIS AGREEMENT is made on (Date to be updated at Contract Award stage) BETWEEN: (1) HM Treasury of 1 Horse

More information

REQUEST FOR PROPOSAL Branded Content Marketing and Contest Development to Target International Markets

REQUEST FOR PROPOSAL Branded Content Marketing and Contest Development to Target International Markets REQUEST FOR PROPOSAL Branded Content Marketing and Contest Development to Target International Markets Contents Introduction... 1 The RFP Process... 1 Project Timetable... 1 Proposal Submission Guidelines...

More information

Coeliac UK funded Intellectual property: Exploitation consent and standard revenue/equity sharing agreement

Coeliac UK funded Intellectual property: Exploitation consent and standard revenue/equity sharing agreement Coeliac UK funded Intellectual property: Exploitation consent and standard revenue/equity sharing agreement This Agreement is made between the parties whose details are set out below: A. The Charity Name:

More information

TERMS & CONDITIONS ATTACHING TO ONLINE ADVERTISING CONTRACTS

TERMS & CONDITIONS ATTACHING TO ONLINE ADVERTISING CONTRACTS TERMS & CONDITIONS ATTACHING TO ONLINE ADVERTISING CONTRACTS All online advertising orders are subject to these terms and conditions ( these Conditions ) which shall apply to the exclusion of all other

More information

Issued: Friday, 21 February 2014. Deadline for queries: Midday, Tuesday, 4 March 2014

Issued: Friday, 21 February 2014. Deadline for queries: Midday, Tuesday, 4 March 2014 Invitation to tender for the supply and installation of a temporary building at the National Eisteddfod of Wales, Carmarthenshire 2014 and Montgomeryshire and the Marches 2015 Issued: Friday, 21 February

More information

Janison Terms and Conditions. Updated Jan 2013

Janison Terms and Conditions. Updated Jan 2013 Janison Terms and Conditions Updated Jan 2013 Terms and Conditions 1. Interpretation 1.1. In this Agreement, unless otherwise indicated by the context (a) (b) (c) (d) (e) (f) (g) (h) (i) words importing

More information

If you have any questions regarding this Licence, please

If you have any questions regarding this Licence, please SortSite: v5.0 or later End-User Licence Agreement EULA version 1.04 (issued October 2012) THIS SOFTWARE END-USER LICENCE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU AND US. PLEASE READ IT CAREFULLY BEFORE

More information

INVITATION TO TENDER DOCUMENTATION. FOR A xxxxxxxxxxxxxx. TENDER REF: xxxxxxx OJEU REF: xxxxxxx (if applicable) VOLUME 1

INVITATION TO TENDER DOCUMENTATION. FOR A xxxxxxxxxxxxxx. TENDER REF: xxxxxxx OJEU REF: xxxxxxx (if applicable) VOLUME 1 INVITATION TO TENDER DOCUMENTATION FOR A xxxxxxxxxxxxxx TENDER REF: xxxxxxx OJEU REF: xxxxxxx (if applicable) VOLUME 1 PROCESS OVERVIEW AND GUIDANCE TO BIDDERS Date: xxxx Rotherham Primary Care Trust Oak

More information

REQUEST FOR PROPOSAL: A NEW AUDITING SOLUTION FOR WINDOWS FILE AND DATABASE SERVERS

REQUEST FOR PROPOSAL: A NEW AUDITING SOLUTION FOR WINDOWS FILE AND DATABASE SERVERS REQUEST FOR PROPOSAL: A NEW AUDITING SOLUTION FOR WINDOWS FILE AND DATABASE SERVERS Issued: TABLE OF CONTENTS 1. Introduction...3 1.1 Purpose...3 1.2 Background...3 1.3 Scope of Work...3 1.4 Current Infrastructure...3

More information

Recruitment Agency Agreement: Education Applicant

Recruitment Agency Agreement: Education Applicant Recruitment Agency Agreement: Education Applicant These terms and conditions are between Edgware Associates Limited acting as an Employment Agency (perm employment/perm) or Employment Business (temp employment/temp)

More information

Request for Proposals (RFP)

Request for Proposals (RFP) Request for Proposals (RFP) To From : Offerors : Institute of International Education (IIE) Subject : USAID/Tanzania Negotiation and Conflict Management Training Performance Period : July August 2016 RFP

More information

Rutgers University HIPAA BUSINESS ASSOCIATE AGREEMENT

Rutgers University HIPAA BUSINESS ASSOCIATE AGREEMENT Rutgers University HIPAA BUSINESS ASSOCIATE AGREEMENT This Business Associate Agreement Is Related To and a Part of the Following Underlying Agreement: Effective Date of Underlying Agreement: School/Unit:

More information

Services Agreement between Client and Provider

Services Agreement between Client and Provider Services Agreement between Client and Provider This Services Agreement is part of the Member Contract between Client and Provider, effective upon Client s award and Provider s acceptance of a Job on the

More information

TERMS AND CONDITONS FOR THE SUPPLY OF GOODS

TERMS AND CONDITONS FOR THE SUPPLY OF GOODS TERMS AND CONDITONS FOR THE SUPPLY OF GOODS 1. DEFINITIONS AND INTERPRETATION 1.1 In these Terms and Conditions, the following words and phrases shall have the following meanings: Authority means the Secretary

More information

NOTE: SERVICE AGREEMENTS WILL BE DRAFTED BY RISK SERVICES SERVICE AGREEMENT

NOTE: SERVICE AGREEMENTS WILL BE DRAFTED BY RISK SERVICES SERVICE AGREEMENT NOTE: SERVICE AGREEMENTS WILL BE DRAFTED BY RISK SERVICES SERVICE AGREEMENT Between: And: XXXXXX (the Contractor") Langara College 100 West 49 th Avenue Vancouver, BC V5Y 2Z6 (the College") The College

More information

Youth Justice Board Purchase Order Form General Terms and Conditions

Youth Justice Board Purchase Order Form General Terms and Conditions Youth Justice Board Purchase Order Form General Terms and Conditions 1. Interpretation 1.1 In this Contract:- a) Authority means the Youth Justice Board for England and Wales acting through the authorized

More information

Business Associate Agreement

Business Associate Agreement Business Associate Agreement This Business Associate Agreement (this "Agreement") is made as of, 201_ (the Effective Date ), and is entered into between ( Covered Entity ) and Delta Business System, Inc.

More information

Ashmole & Co. Standard Terms and Conditions. Introduction

Ashmole & Co. Standard Terms and Conditions. Introduction Ashmole & Co Standard Terms and Conditions Introduction 1. These terms and conditions set out the general terms under which we undertake our business. The specific conditions relating to particular assignments

More information

City of Kenmore, Washington

City of Kenmore, Washington City of Kenmore, Washington Financial Management Software System Request for Proposals Issued: November 2, 2015 Date Due: December 4, 2015 Time Due: 5:00 p.m. Pacific Standard Time Page 1 of 10 1. Introduction

More information

Lessons Management Hub. Support and maintenance agreement

Lessons Management Hub. Support and maintenance agreement Lessons Management Hub Support and maintenance agreement Lesson Management Hub Support and maintenance agreement SUPPORT and MAINTENANCE AGREEMENT between LESSON LEARNER LIMITED incorporated in Scotland

More information

CALL FOR QUOTATIONS THE REFRESHING OF PELICAN AND PEDESTRIAN CROSSINGS EAST REGION

CALL FOR QUOTATIONS THE REFRESHING OF PELICAN AND PEDESTRIAN CROSSINGS EAST REGION TM REF: RD 607/12 TM Quotation 263/12 CALL FOR QUOTATIONS THE REFRESHING OF PELICAN AND PEDESTRIAN CROSSINGS EAST REGION Date Published: 10/08/2012 Closing Date: 24/08/2012 at 10:00am CET Free of charge

More information

LSB Procurement Framework

LSB Procurement Framework LSB Procurement Framework Introduction Procurement covers the typical purchase of services, supplies and works required to enable project delivery and to manage the infrastructure. The Services Board (LSB)

More information

CONSULTANT AGREEMENT. THIS CONSULTANT S AGREEMENT (the Agreement ) is effective this day of

CONSULTANT AGREEMENT. THIS CONSULTANT S AGREEMENT (the Agreement ) is effective this day of CONSULTANT AGREEMENT THIS CONSULTANT S AGREEMENT (the Agreement ) is effective this day of, 2011, by and between the TOWN OF UNIVERSITY PARK (the Town ), a municipal corporation of the State of Maryland,

More information

TERMS AND CONDITIONS OF USE OF KUWAIT FINANCE HOUSE BAHRAIN S WEBSITE & INTERNET BANKING SERVICES

TERMS AND CONDITIONS OF USE OF KUWAIT FINANCE HOUSE BAHRAIN S WEBSITE & INTERNET BANKING SERVICES TERMS AND CONDITIONS OF USE OF KUWAIT FINANCE HOUSE BAHRAIN S WEBSITE & INTERNET BANKING SERVICES Acknowledgement and acceptance of Terms Kuwait Finance House (Bahrain) B.S.C. (the Bank, our, us or we

More information

ANNEX A Terms and Conditions

ANNEX A Terms and Conditions WAIVER AGREEMENT SEC 3 ANNEX A Terms and Conditions 1. Grant of Waiver 1.1 Subject strictly to the terms and conditions set out herein, MCPS (acting for and on behalf of itself and its members) hereby

More information

Request for Proposal (RFP) Accounting and Post-Payment Audit Services

Request for Proposal (RFP) Accounting and Post-Payment Audit Services Request for Proposal (RFP) Accounting and Post-Payment Audit Services June 4, 2012 Table of Contents 1. Introduction... 3 1.1 Intent... 3 1.2 RDC Background and Current Environment... 3 1.3 General Definitions...

More information

Parking Management Services Phase 1 - Invitation to Express Interest

Parking Management Services Phase 1 - Invitation to Express Interest Parking Management Services Phase 1 - Invitation to Express Interest 1. Introduction... 3 2. The Selection Process... 3 3. Submissions of Expression of Interest... 4 4. Required Information and Documentation...

More information

TERMS AND CONDITIONS

TERMS AND CONDITIONS TERMS AND CONDITIONS 1. Definitions and Interpretation 1.1 In these Conditions: AGREEMENT means the Agreement for the provisions of the Services by the Company to the Client as contained in the Work Authorisation

More information