THE WORRYWART'S GUIDE TO CLOUD COMPUTING

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1 Body of presentation TRUTH SERUM CHAPTER 2 THE WORRYWART'S GUIDE TO CLOUD COMPUTING MAINTAIN SECURITY, DATA OWNERSHIP & CONTROL IN THE CLOUD TOM NIELSEN X

2 THERE ARE TWO WAYS TO THINK ABOUT TECHNOLOGY. WE EXIST TO ACCELERATE THE SHIFT FROM THE WAY LEGACY I.T. PROVIDERS CURRENTLY THINK TO A BETTER TECHNOLOGY FUTURE. 2

3 Presentation outline 1. The difference between public & private clouds 2. The three S's: Security, Service & Support 3. Whose data is it & where is it housed? 4. How not to get stuck if you want to switch cloud platforms 3

4 PUBLIC & PRIVATE CLOUDS 1. The difference between public & private clouds 2. The three S's: Security, Service & Support 3. Whose data is it & where is it housed? 4. How not to get stuck if you want to switch cloud platforms 4

5 How is the cloud different from what I have now? Existing In the Box Business Model In the Cloud Internet connections A B 1/ 3 2/ 3 reduction A B reduction C Installed locally, excessive duplication, expensive C 100% reduction Web-based, significant reduction in complexity & cost 5

6 Public, Private, Hybrid? Hybrid Public C A E B D A C E Private B D Multi-tenant (many companies) Common architecture Sometimes shared databases Standardized - one size fits all Limited customer service Single-tenant (one company) Siloed architecture Unique databases Customized build to suit Full customer service 6

7 XaaS Everything as a Service (Mostly Public Cloud) I.T. Service Providers Infrastructure as a Service Software as a Service Developer Platforms Managed Service Providers - Keep the Stuff Running Hosting Providers Software Companies that Make the MSP Job Easier Geared Towards Larger Institutions Rent-A-Rack.com Requires Virtualization Super Efficient Commodity Product Hundreds of Providers of Myriad Types of Software Proliferation is Explosive The Use My App Crowd Common Development Platforms For Software Developers The Geekiest Part of The Cloud Competing Siren Songs 7

8 The Players Mostly Public Cloud I.T. Service Providers Infrastructure as a Service Software as a Service Developer Platforms Customer Size Small Mid-Sized Large CSC MSI Kaseya BMC ConnectWise Etc. Amazon EC2 Rackspace.com VMWare Citrix Data/Voice Carriers Etc. Google Apps Salesforce.com Zoho Microsoft (Well, Sort Of!) Etc. CET The only company that comprehensively combines IT Services with IaaS & SaaS in a private cloud platform that is designed specifically for small & mid-sized organizations Google App Engine Force.com Microsoft Azure 8

9 SECURITY, SERVICE & SUPPORT 1. The difference between public & private clouds 2. The three S's: Security, Service & Support 3. Whose data is it & where is it housed? 4. How not to get stuck if you want to switch cloud platforms 9

10 Secure by design i Internet Content Servers Behind Firewalls Clients Proxy Server DMZ 10

11 Service levels & reputation count The cloud is not a magic wand. Who do you call when 'it' breaks? 11

12 Product support Who can help me figure out how to [ ]? a) migrate b) customize c) configure d) etc... 12

13 WHOSE DATA IS IT & WHERE IS IT HOUSED? 1. The difference between public & private clouds 2. The three S's: Security, Service & Support 3. Whose data is it & where is it housed? 4. How not to get stuck if you want to switch cloud platforms 13

14 Whose data is it? Are the underlying databases shared? Who can access the data? What is the 'value' of the data? What are the consequences of a breach? Only three things that are certain in life death, taxes & the data is not ours! 14

15 Where does the data live? Single-tenant Multi-tenant Tenancy Structure Database Structure Physical Location Legal Jurisdiction 15

16 HOW NOT TO GET STUCK 1. The difference between public & private clouds 2. The three S's: Security, Service & Support 3. Whose data is it & where is it housed? 4. How not to get stuck if you want to switch cloud platforms 16

17 6 things your cloud provider should do for you 1. Ensure that you retain full rights to your data at all times. 2. How regularly is your data backed up? 3. What policies/procedures are in place to protect your data? 4. Ensure it is not possible for data to be accessed by anyone other than authorized representatives of your company. 5. You can easily and quickly transfer your data to a different platform at a time of your choosing. 6. Information can be downloaded in a wide array of formats to ease migration. 17

18 Summary of why the cloud is becoming popular 1. Abundant tools 2. Easy/Flexible/Scalable customer relationship content management web content 3. Lower Cost web conferencing learning & training donor management remote access social media 4. Can be more secure! project management human resources presentations spreadsheets word processing SHIFT 18

19 Looking to the future CET exists to accelerate a shift. Our vision is to be the conduit through which small & midsized organizations world-wide adopt the cloud. Our flexible cloud platform enables them to do so. Contact us for more information: Tom Massey Hannah Smitterberg Tom Nielsen x x x

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