DIGITAL MIDC Fast tracking success in Maharashtra

Transcription

1 DIGITAL MIDC Fast tracking success in Maharashtra Enterprise Resource Planning Maharashtra Industrial Development Corporation (MIDC), with a vision of holistic and inclusive growth, is aiming to turn Digital. The organization is digitizing all its business processes to make its modus operandi more systematic, channelized, centralized and transparent. The concept of Digital MIDC is being realized through Enterprise Resource Planning (ERP) implementation. MIDC is implementing ERP with an objective to enable efficient functioning within the organization. This implementation will provide smooth application, processing and approvals to various stake holders using a simple and intuitive user interface. ERP system will include the departments such as Planning, Land acquisition, Engineering & Maintenance, Fire etc. and will be supported by departments such as Accounts & Finance, Legal and General Administration etc. Digital MIDC will be implemented in four stages: Development of online portal and various web services for MIDC Window Clearance System (SWC) such as Single Facilities for Land Acquisition, General Administration, Legal, and Planning services Services for Integrated File Management System (IFMS), Pre-Tendering, E- tendering and Land Management System Facilities for Water Billing, Post Tendering and Environment continued on the next page ERP Release 1 ERP Release 3 Enabling efficient functioning within the organization Portal Completed SWC Land Acquisition GAD Fire Legal Planning ERP Release 2 IFMS Pre Tendering E- tendering Payroll A &FD Water Billing Post Tendering PRO & Environment..Enterprise Resources Planning

2 Single Window Clearance Portal One stop services for Entrepreneurs! Single Window Clearance Portal In order to make the state more investor friendly, MIDC, as part of Digital MIDC has also launched Single Window Clearance portal on April 26, The SWC has emerged as One stop services for Entrepreneurs. The prime objectives of the system are: To create a one stop trade facilitation destination To enable entrepreneurs to submit applications at ease To provide hassle free service to the entrepreneurs across To improve customer satisfaction To meet the Service level commitments under the Citizen Charter Approval communicated online The key features of SWC are: Enables a Global Access to services and application forms Forms may be filled and edited online with printing facility Processing desk information given to boost direct liaising Status tracking available with color codes Dynamic two way interaction on digital platform Approval communicated online, Printouts with Barcodes Distinct system of stage wise (Pre-commissioning to post commissioning) approvals The Solution prepared for the SWC operates in the following manner: The interface of SWC is divided into two parts: 1) Custo- mer Login - For Customers and 2) Department Staff Login - For Department users to approve/ reject/take action on submission made by customers continued on the next page

3 213 services including 35 fully automated services provided by MIDC To avail any of the services under SWC, the existing customer needs to register his / her plot, shed or gala on the portal once and then apply for various services against the registered plot One can reach the SWC by clicking on Single Window Clearance Service on MIDC portal ( or by typing in the url - in the address bar of the browser. Registered customer can then apply for various services available under the respective departments within MIDC The applications thus made are approved or rejected by the Regional Officers or other head of departments. The customer comes to know about the status of his application once he logs in to his registered account. A service can be provided at any of the 4 levels: Level Interactivity for the Service L-4 Online Filling, Submission, Tracking, Approval and Delivery L-3 Online filling and Physical Submission L-2 Fillable PDF form L-1 Static Form or Link to an existing Service Facilitation The SWC portal provides information for 213 services including 35 fully automat-ed services of MIDC across various state and central department which will be integrated soon. The services have been categorized into various sectors and industries. They have also been categorized distinctly under different central and state depart-ments for the benefit of its existing customers and plot holders along with prospect-ive investors. Currently entrepreneurs can apply and get approvals for all 35 fully automated services of MIDC and for the rest entrepreneurs can download the forms from the portal and submit it physically. For MIDC services, the portal allows entrepreneurs to register his plots and access online various forms for clearances by MIDC related to Fire Department, Water Supply, Technical Advisor (TA), Special Planning Authority (SPA), Engineering and Land Department Clearances etc. continued on the next page

4 Directorate Of Industries Services - 14 MIDC Services - 35 Misc State & Local Govt Services Services Ministry of corporate Affairs - 54 Dr. Kshatrapathi Shivaji, CEO, MIDC receiving the Skoch Virtual Corporation Award 2010 Income tax, Sales Tax Excise etc Petroleum Explosives Safety Orgn - 48 Misc Central Govt Services -4 MIDC team led by Dr. Kshatrapati Shivaji, CEO MIDC at the CXO Awards 2010 function Operational Prerequisites Pre- Construction Post- Construction Commissioning MIDC s Winning Laurels Sh. Vinod Jadhav, Gm (IT), MIDC receiving the award from the Secretary(IT) In the pursuit of excellence, MIDC aims to bring about more technological transformation in the organization and gradually turn itself as the best IDC in India. Implementation of Single Window Clearance System has made Maharashtra as one of the most technologically competent, Investor friendly State in India. The unique initiative of ERP implementation and development of One stop services for entrepreneur SWC has brought MIDC three national winning laurels namely Virtual Corporation Award 2010, Good Governance Award 2010 and CXO Award 2010 felicitated by Skotch Foundation, Good Governance India Foundation (GGIF) and UTV- Bloomberg respectively. continued on the next page Good Governance Award 2010 MIDC bagged three awards

5 Dissemination of information to the customers with the aid of SMS services Plan Ahead To further augment the SWC features and make it more unique, noteworthy and customer friendly MIDC will incorporate new features in the near future as: SMS facility - To facilitate the entrepreneur further, MIDC plans to tie up with a network service provider and information/queries will be disseminated to the customers with the aid of SMS services. The customer needs to login his details along with his mobile number to avail this feature. Payment Gateway.- MIDC will tie up with service providers to institute an online payment gateway service to further aid its customers. The MIDC customer can pay for online services through the SWC portal in a secure mode. This feature aims to ease the clearance process further and reduce the overall time and cost. The Payment Gateway is a step ahead in making MIDC an absolute digital organization. Barcode tracking services - Barcode tracking services will provide a unique identification number to each application. This feature will facilitate the separation and indexing of documents that have been imaged in batch scanning applications. The feature will increase the visibility and management of the SWC process Backend processing platform through ERP - MIDC aims to make its backend processes digital which will pave the way for the standard, real-time exchange of business documents and will streamline the processes of MIDC. Linking with Labor department and MSEB - Increasing the SWC outreach, MIDC plans to link the services of Labour dept. and MSEB dept. directly to its online SWC portal Fire services in Non-MIDC area - As of now, MIDC provides services for approvals and clearances for MIDC areas only. The organization plans to gradually incorporate fire services for Non-MIDC areas also.

6 MIDC Contact Shri. Bhushan Gagrani (IAS) Chief Executive Officer - MIDC Tel No : / /52/54, Fax No : / , ceo@midcindia.org Dr. P. Anbalagan (IAS) Joint Chief Executive Officer - MIDC Tel : Fax : jtceo@midcindia.org Shri. Yuvraj Poman Dy. Chief Executive Officer - II, General Manager ( Administration and Marketing) Tel : ; Fax : yuvrajpoman@midcindia.org; Head Office Maharashtra Industrial Development Corporation Udyog Sarathi, Mahakali Caves Road, Andheri(E), Mumbai Disclaimer Maharashtra Industrial Development Corporation ( MIDC ) has engaged Ernst & Young LLP. ( EY ) to prepare this document and the same has been prepared by EY in consultation with MIDC. This document is for information purposes only. While due care has been taken during the compilation of this document to ensure that the information is accurate to the best of EY knowledge and belief, the content is not to be construed in any manner whatsoever as a substitute for professional advice. EY does not assume any liability or responsibility to any person for the outcome of decisions taken by such person as a result of any reliance placed on this presentation. EY shall not be liable for any direct or indirect damages that may arise due to any act or omission on the part of the user due to any reliance placed or guidance taken from any portion of this presentation All rights reserved. All copyright in this presentation and related works is solely and exclusively owned by MIDC and Ernst & Young (EY). The same may not be reproduced, wholly or in part in any material form (including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this presentation), modified or in any manner communicated to any third party except with the written approval of MIDC. Page 6