Disaster Recovery Planning BlackBerry Enterprise Server v4.0 for IBM Lotus Domino

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1 Disaster Recovery Planning BlackBerry Enterprise Server v4.0 for IBM Lotus Domino

2 About Disaster Recovery Disaster recovery is a broad term which can vary amongst different organizations Three main concepts of Disaster recovery are Hardware Failure Smoking Hole High Availability This presentation will provide guidelines for each of these three concepts

3 Agenda Architecture Review BlackBerry Enterprise Server v2.2 BlackBerry Enterprise Server v4.0 Disaster Recovery Points Disaster Recovery Options Backup/Restore Replication Clustering Move User command Other items to consider

4 Planning DR Items for planning BlackBerry should be planned in accordance with your IBM Lotus Domino DR plan In planning off site or high availability full SQL should be used Include your SQL DBA to plan for BlackBerry

5 BlackBerry Enterprise Server v2.2 Architecture BlackBerry Enterprise Server runs as an Add-in Task BlackBerry Enterprise Server Databases: BlackBerry User Profiles BlackBerry Outgoing Queue BlackBerry State Databases BlackBerry Directory Database BlackBerry Statistics Database

6 BlackBerry Enterprise Server v2.2 Architecture

7 What's New in BlackBerry Enterprise Server v4.0 Requirement of relational database. MSDE2000 or SQL2000 BlackBerry Router BlackBerry Handheld Manager for least cost routing BlackBerry Synchronization Service Manages PIM Synchronization BlackBerry Policy Service Manages Wireless IT Policy

8 Domino Database Changes in BlackBerry Enterprise Server v4.0 Domino Databases BlackBerry Profiles BlackBerry User State Databases Domino Databases removed Outbound Queue Information moved to the state databases BlackBerry Directory Moved to SQL/MSDE BlackBerry Statistics Moved to SQL Notes.ini configuration data now stored in SQL BlackBerry Enterprise Server Mgmt Database

9 BlackBerry Enterprise Server v4.0 for Domino Architecture Wireless Networks User 1 SQL Admin PC User 2 Port 3101 NRPC BlackBerry Enterprise Server BlackBerry Router (Optional) Corporate Firewall Lotus Domino Mail Servers HTTP/S Application Servers BlackBerry Profiles Database User State Databases

10 BlackBerry Profiles Database BlackBerry Profiles Database (BlackBerryProfiles.nsf) Synchronized to the SQL Database A link to the user s BlackBerry State Database Current 3DES or AES encryption key Personal identification number (PIN) Filter settings Auto signature Return address Statistics In-cradle status and default behavior Status: enabled or disabled Network type (Mobitex, GPRS, DataTAC, iden, CDMA )

11 BlackBerry State Databases BlackBerry State Databases Critical to the operation of the BlackBerry Enterprise Server. The BlackBerry State Database has an instance created for each BlackBerry enabled user. Stores information about messages, calendar entries or PIM information that are sent or received by the BlackBerry handheld. Each entry links the message in the mail file and the message on the handheld by storing the message s reference ID. Contains queue information, formally kept in BlackBerry outbound queue

12 SQL Database Stores Configuration information Server Configuration SRP SRP Ports Server Capabilities Global Filters AutoBCC Debug Level Licensing User Configuration Username Filters Encryption Key (also retained in blackberryprofiled.nsf) User Stats

13 BlackBerry Router Optional component Bypass DMZ installation Runs as a service Can be installed on separate server or on existing BlackBerry Enterprise Server Multiple BlackBerry Enterprise Servers can be routing though one BlackBerry Router Used with handheld manager to route data internally

14 What happens when components fail? SQL database connection is lost BlackBerry Enterprise Server continues to function for e- mail and MDS Administrator cannot administer BlackBerry Enterprise Server or make changes BlackBerry Enterprise Server will not be able to start if SQL connection is unavailable BlackBerry Router BlackBerry Enterprise Server attempts to connect directly to SRP Host Will stop routing if BlackBerry Router is in the DMZ Internal least cost routing will stop

15 Disaster Recovery Points SQL and Domino are both required to be restored in a fail over If you are planning disaster recovery full SQL should be used Data from BlackBerryProfiles.nsf is also stored in the SQL Database If BlackBerryprofiles.nsf is deleted a new database will be created from SQL BlackBerry State Databases are key component to user BlackBerry Router may be on another machine

16 Disaster Recovery Options BlackBerry Enterprise Server for Domino Backup and restore Replication Domino clustering Move user SQL Database Backup and restore One way replication to DR site SQL clustering

17 Backup/Restore Method of choice for smaller deployments MSDE on same machine as BlackBerry Enterprise Server Key data to backup BlackBerry Enterprise Server Mgmt database on SQL server SQL Backup job (if SQL Server) Open file backup BlackBerry Profiles Database Located \lotus\domino\data\bes User BlackBerry State Databases Located \lotus\domino\data\bes\state BlackBerry Enterprise Server Registry Settings HKLM\SOFTWARE\Research In Motion BlackBerry Logs Located c:\program files\research In Motion\BlackBerry Enterprise Server\Logs

18 Backup/Restore To restore to a new server Install MSDE/SQL Install BlackBerry Enterprise Server Restore BlackBerry Enterprise Server Mgmt database with restored copy Restore Lotus/Domino/data/ BlackBerry Enterprise Server folder with restored copy Run Domino maintenance utilities Fixup Updall Compact Restart server

19 Backup/Restore After Reboot Verify all Windows Server Services started BlackBerry Attachment Service (if on same as BlackBerry Enterprise Server) BlackBerry Controller (optional) BlackBerry Enterprise Server BlackBerry Mobile Data Service BlackBerry Policy Service BlackBerry Router BlackBerry Synchronization Service Verify BlackBerry Enterprise Server add-in task has started User s data will continue to route User s data is only as good as last restore, may have some documents orphaned

20 Off Site DR option - Replication Domino Key Data To Replicate BlackBerryProfiles.nsf User BlackBerry State DB Configure replication interval Install BlackBerry Enterprise Server using same SRP id and key as Primary Use same version (Service Pack, Hotfix) Remove BlackBerry Enterprise Server task from Notes.ini on backup BlackBerry Enterprise Server Change the server document to deny user access Copy of primary server.id to failover BlackBerry Enterprise Server SQL Setup SQL replication and replicate BlackBerry Enterprise Server Mgmt one way to remote site This will be a role for DBA

21 Off Site DR Failover If possible remove BlackBerry Enterprise Server task from Primary Notes.ini If you are using BlackBerry Desktop Manager Change the server.id to the primary server Verify that the server is resolvable Start Domino and BlackBerry Enterprise Server Task If you do not change the desktop clients will need to select the new BlackBerry Enterprise Server If you do not use BlackBerry Desktop Manager in your environment you can just start the BlackBerry Enterprise Server task Data should continue to flow for all users MDS as a push service will not continue The application servers which push would need to point to the new host name

22 Off Site DR Architecture Replication Production Site One Way SQL replication of BlackBerry Enterprise Server Mgmt Database DR Site SQL Server BlackBerry Enterprise Server Mgmt BlackBerry Enterprise Server Mgmt SQL Server BlackBerry Enterprise Server One way replication of BlackBerry Profiles Database and User State Database Users Denied Access BlackBerry Enterprise Server BlackBerryprofiles.nsf BlackBerry State Databases BlackBerryprofiles.nsf BlackBerry State Databases

23 Extending Availability Clustered SQL Server Clustered BlackBerry Enterprise Server for Domino 2 Clustered Domino Servers BlackBerry Server installed on each server Use same version (service pack, hotfix) Use clustered BlackBerry Enterprise Server Mgmt database on clustered SQL server Add-in task not running on backup Remove BlackBerry Enterprise Server task from notes.ini BlackBerry Windows Services not running Set to manual Deny users access to backup server to prevent replication/save conflicts

24 During a failure If possible remove BlackBerry Enterprise Server task from Notes.ini on primary server Start all BlackBerry Windows Services Start BlackBerry Enterprise Server task on backup BlackBerry Enterprise Server Add BlackBerry Enterprise Server to server tasks in notes.ini User data will continue to flow BlackBerry Desktop Manager will connect to the backup BlackBerry Enterprise Server after it is closed and reopened MDS Push applications will not function as they will be pointing to the FQDN of the primary server

25 High Availability Architecture Domino Clustered BlackBerry Enterprise Servers during normal operation Primary Server BlackBerry Enterprise Server Task Running Clustered SQL servers Clustered Databases SQL Clustered BlackBerry Enterprise Server Mgmt Domino Mail Servers Backup Server BlackBerry Enterprise Server Task off

26 High Availability Architecture Domino Clustered BlackBerry Enterprise Servers during failover Primary Server BlackBerry Enterprise Server Task disabled Clustered SQL servers Clustered Databases SQL Clustered BlackBerry Enterprise Server Mgmt Domino Mail Servers Backup Server BlackBerry Enterprise Server Task Running Backup BlackBerry Enterprise Server takes over routing data to the users handhelds after it has been manually started. If possible disable the primary to prevent the primary BlackBerry Enterprise Server from attempting to come back online

27 Move User About Move User Move user can move a user from one BlackBerry Enterprise Server to another with no user interaction User configuration data is stored in SQL shared by all BlackBerry Enterprise Server A replica of the users BlackBerry State Database will automatically be created on the destination BlackBerry Enterprise Server

28 Move User cont If current BlackBerry Enterprise Server is not available the move will fail because access to the user s state database is unavailable DoUserMove: Cannot open profiles database on server CN=Primary Domino/O=Home. Attempting sourceless move... (The server is not responding. The server may be down or you may be experiencing network problems. Contact your system administrator if this problem persists. 0x0807) DoUserMove: state database C:\Lotus\Domino\Data\BES\state\ nsf does not exist for user CN=Gregg Testing/O=Home; will not perform sourceless move

29 Move User cont Move User Process Move change is entered in SQL User State Database is replicated to destination BlackBerry Enterprise Server Destination BlackBerry Enterprise Server looks for user BlackBerry SD Replica copy now on destination BlackBerry Enterprise Server Profiles Database is updated with new user information on the new BlackBerry Enterprise Server and removed from the old Updated service books are sent to the handheld with the new SRP information User move is complete and they are able to send and receive data

30 How does Move User fit into DR? Moving Users if their BlackBerry Enterprise Server is unavailable You can move a user to secondary BlackBerry Enterprise Server with a unique SRP ID The key is to maintain replica copies of user BlackBerry State databases on the alternative BlackBerry Enterprise Server Replicating the profiles database is NOT necessary In the event of a failure use the Move User tool in the BlackBerry Management console The alternate BlackBerry Enterprise Server will locate the local replica copy of the state database and create an entry in the Profiles database from the information stored in SQL Encryption Key Filter ETC Updated service books are send to the handhelds The users will now be active on the alternate BlackBerry Enterprise Server

31 Move User DR Architecture During normal operation User 1 active on BlackBerry Enterprise Server A with record in profiles database BESA (Active BlackBerry Server) Admin PC Lotus Domino Mail Servers BlackBerry Enterprise Server A profiles database User state databases BlackBerry Enterprise Server B (Active BlackBerry Enterprise Server) BlackBerry Enterprise Server Mgmt database contains master copy of user information for all BlackBerry Enterprise Servers One way replication of user BlackBerry State Databases BlackBerry Enterprise Server B profiles database Replica copy of user state databases

32 Move User DR Architecture During failure of BlackBerry Enterprise Server A 1. Admin uses Move User to change BlackBerry Enterprise Server for User 1 BlackBerry Enterprise Server A (Active BlackBerry Enterprise Server) Admin PC Lotus Domino Mail Servers 2. User 1 now changed to be running on BlackBerry Enterprise Server B in the BlackBerry Enterprise Server Mgmt database 3. Update is sent to BlackBerry Enterprise Server B BlackBerry Enterprise server A profiles database User state databases BlackBerry Enterprise Server B Active BlackBerry Enterprise Server)) 4. User 1 s state database is detected 5. An entry for User 1 is created in BESB s BlackBerry profiles domino database The user is now active again BlackBerry Enterprise Server B profiles database Replica copy of user state databases

33 Other Considerations BlackBerry Router If the BlackBerry Router is installed on another machine A backup machine can be installed with BlackBerry Router It also can be running simultaneously as Primary If the primary BlackBerry Route fails Manually point BlackBerry Enterprise Server to alternate BlackBerry Router Run BlackBerry Enterprise Server configuration and change the router host Registry Change HKLM\Software\Research In Motion\BlackBerry Enterprise Server\Dispatcher\NetworkAccessNode

34 Domino Directory Domino Directory BlackBerry Enterprise Server uses the Domino Universal Note ID (UNID) of the Person document to uniquely identify each user. The UserUNID field is stored in the profiles database and links the BlackBerry user to the Lotus Notes user. Restore a Replica of the Domino Directory Copy the Domino Directory at the file system level If you fail to use a file system-level backup, users will be unable to send or receive messages with their handheld because their Lotus Domino UNID has changed.

35 User Mail Databases User Mail Databases Restore a replica of the users mail database This maintains the UNID link between mail docs in the users mail database and the docs in their BlackBerry State Database Problems caused by restoring database copies If you fail to use a replica, users will be unable to reply-with-text, forward, or request more content on the handheld for messages that are in the restored mail database, and all calendar items on the handheld will no longer be linked to the calendar items in Lotus Notes

36 Summary Best options for Disaster Recovery Hardware Failure Backup/Restore Replication Clustering Move User High Availability Clustering Move User Smoking Hole Replication Move User

37 Thank You Questions?

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