Understanding Servant Leadership IIE Annual Conference Atlanta, Georgia

Transcription

1 Understanding Servant Leadership 2005 IIE Annual Conference Atlanta, Georgia

2 Do you like ice cream cones? Servant (Focus on Others) Leadership (Personal Development and Initiative) H. B. Maynard H. and B. Maynard Company, and Inc. Company, 2004 Page Inc Page H.B. Maynard and Company, Inc

3 Session Description Leadership development is a cornerstone strategy of many organizations. Books and materials on the subject are plentiful. Training courses and conferences are commonplace. The challenge is often getting your arms around all of the different concepts and theories. In this special session we will explore a very practical model that pulls together the very basic, but not so obvious, elements of becoming an effective leader. We will discuss examples and evaluate our own effectiveness. Then we will talk about some very realistic, but powerful steps you can take to increase your influence as a leader. H. B. Maynard and Company, Inc Page 3

4 Foundational Question: Are effective leaders born or developed? H. B. Maynard and Company, Inc Page 4

5 Leadership is developed, not discovered John Maxwell Developing the Leader Within H. B. Maynard and Company, Inc Page 5

6 Otto Kroeger and Janet M. Thuesen Ken Blanchard John C. Maxwell Stephen R. Covey Isabel Briggs Myers The Drucker Foundation Jim Collins Daniel Goleman Robert K. Greenleaf Susan Scott Kerry Patterson, et. al. Jim Kouzes and Barry Posner Patrick Lencioni Jim Clemmer H. B. Maynard and Company, Inc Page 6 H. B. Maynard and Company, IIE Inc. Conference 2005 Page 6 Marcus Buckingham NIV Bible Bill Newman Noel M. Tichy

7 Leadership How do you define Leadership? INFLUENCE H. B. Maynard and Company, Inc Page 7

8 Leadership How does one gain influence? BY SERVING OTHERS! H. B. Maynard and Company, Inc Page 8

9 What is Servant-Leadership? Servant-Leadership is more than serving and more than leading. Servant-Leadership brings together the heart of a servant, focusing on serving the best interest of others, and the competent, confident, forward-seeing call of a leader. In joining the two dimensions, Servant-Leaders are more effective at both serving and leading because they develop and inspire people and lead the way to individual and organizational success. H. B. Maynard and Company, Inc Page 9

10 The Servant-Leadership Paradox Servant Leader H. B. Maynard and Company, Inc Page 10

11 The Servant-Leadership Reality Servant Leader H. B. Maynard and Company, Inc Page 11

12 The Elements of Servant-Leadership Care About Love Nurture Servant (Focus on Others) Build Relationships Teams and Community Sense Potential and Enable Others to Succeed Know Yourself Your Strengths, Weaknesses, Beliefs and Values Grow & Develop Leadership (Personal Development and Initiative) Proactively Set the Course & Lead the Way Influence Servant-Leadership H. B. Maynard H. and B. Maynard Company, and Inc. Company, 2004 Page Inc Page H.B. Maynard and Company, Inc

13 Elements of Servant-Leadership: Care About, Love, Nurture Develop a perspective of Love Make a conscious choice to view and treat others as your best friends Look for the good in people Be patient and forgiving Consider individuals and their interests as important See situations from the other s perspective, empathize and accept H. B. Maynard and Company, Inc Page 13

14 Elements of Servant-Leadership: Build Relationships, Teams & Community Connect with people Learn names/establish rapport Think the best of everyone Consider relationships important Invest time in relationship building Listen actively and build self esteem Take in information, ask questions and work to understand Identify common ground Get to know others situations, motivations and emotions Be authentic about your own struggles (be vulnerable) H. B. Maynard and Company, Inc Page 14

15 Elements of Servant-Leadership: Enable Others to Succeed The natural outcome of caring and relationship Understand people by slowing down and being fully present with them Seek to identify and serve the most profound (highest priority) needs Make decisions and take actions with followers needs in mind Help, teach, support, mentor, coach Communicate and be persuasive Empower Provide assignments that challenge and grow a persons skill Acknowledge and reward strengths and development efforts Accept some risk (and even failure) as a part of development Encourage and reward H. B. Maynard and Company, Inc Page 15

16 Elements of Servant-Leadership: Know Your Strengths, Weaknesses, Values and Beliefs Identify your mission and guiding principles Reflect on your values, performance, strengths and weaknesses Recognize where you need to grow and develop Recognize your own emotions and their effects Have the courage to stand for something and the integrity to carry it through H. B. Maynard and Company, Inc Page 16

17 Elements of Servant-Leadership: Learn (continually) from every possible source: Authors Mentors/ Role models Experiences your own and others Success and failure Feedback (sought out and welcomed from others) Develop in all areas: Personal, cognitive and social Skills necessary to accomplish the mission Build self confidence: Which allows you to try even when there is risk and accept failure as a part of the learning and growing process H. B. Maynard and Company, Inc Page 17

18 Elements of Servant-Leadership: Proactively Set the Course, Navigate, & Lead the Way Chart a course that will lead to success: Based on competence, judgment and past experiences Motivated by a sincere desire to help others (even ahead of personal gain) and a passion to succeed Using intuition gathering information and reading people and situations. Using one s senses to be fully present, alert and aware Seeing more than others, seeing farther and seeing before others see Being Innovative Valuing input and being adaptive Underpinned by a strong faith in the abilities of those who will carry it out Providing the ideology and the structure to succeed Willing to lead the way, set the example, take the risk, be the role model (with self-discipline and integrity) and bring others along H. B. Maynard and Company, Inc Page 18

19 Elements of Servant-Leadership: Influence/Leadership Servant-Leadership results in influence: Followers are inspired to give their finest effort. Followers: Are motivated by confidence in the leader s values, competence and judgment Are loyal because of the leader s confidence in them and commitment to them Are sustained by the leaders spirit and energy Grow as persons: they become wiser, freer, more autonomous and are more likely to be servant-leaders themselves - Greenleaf Are trusting because of the leader s example and self sacrifice H. B. Maynard and Company, Inc Page 19

20 Practice: Seabiscuit Exercise Synopsis of movie Watch scene from movie Look for examples of each element Brainstorm as a group Discuss H. B. Maynard and Company, Inc Page 20

21 What are the benefits of Servant-Leadership? SIGNIFICANCE helping others to succeed PERSONAL EFFECTIVENESS increased ability to effect outcomes COLLABORATIVE/ORGANIZATIONAL GROWTH AND SUCCCESS that transcends any possible individual effort CARING, GROWTH AND IMPROVED EFFECTIVENESS that spills over into families and communities H. B. Maynard and Company, Inc Page 21

22 How does one become a Servant-Leader? Study, Study, Study Practice, Practice, Practice Study: Personal work reading, observation, etc. Small Group discussion, accountability, example Organizational lessons, workshops, conferences Practice: Self-evaluation and awareness A plan to practice certain elements Seeking feedback Practice in all settings of your life H. B. Maynard and Company, Inc Page 22

23 Are you practicing Servant-Leadership? Question 1: Care About, Love, Nurture How often have you made a conscious effort to Care About, Love and Nurture others or observed others make an effort to in the following ways: Me Others Giving sincere and specific compliments. Making a conscious choice to view and treat others, even those who may be difficult to deal with, as someone you like and care about. Sincerely wanting others to succeed. Seeing situations from the perspective of others, appreciating others strengths. H. B. Maynard and Company, Inc Page 23

24 Are you practicing Servant-Leadership? Question 2: Build Relationships, Teams and Community How often have you made a conscious effort to Build Relationships, Teams and Community or observed others make an effort to in the following ways: Me Others Getting to know others motives and situations. Investing time in relationship building. Successfully handling tough issues by asking for honest sharing of thoughts and active listening. Being authentic about own struggles (show vulnerability). H. B. Maynard and Company, Inc Page 24

25 Are you practicing Servant-Leadership? Question 3: Enable Others to Succeed How often have you made a conscious effort to Enable Others to Succeed or observed others make an effort to in the following ways: Me Others Understanding people and their needs by slowing down and being fully present with them. Seeking to identify and serving the most profound (highest priority) needs of others. Looking for the strengths in people and finding ways for them to use their strengths. Recognizing the blind spots of others and providing non-judgmental assistance and support. H. B. Maynard and Company, Inc Page 25

26 Are you practicing Servant-Leadership? Question 4: Know Your Strengths, Weaknesses, Values and Beliefs How often have you made a conscious effort to Know Your Strengths, Weaknesses, Values and Beliefs or observed others make an effort to in the following ways: Me Others Identifying a personal mission and guiding principles, and reviewing actions against them. Reflecting on personal values, performance, strengths in in an effort to improve. Recognizing my own needs and seeking support from others. Recognizing emotions and their effects on others and making an effort to control them. H. B. Maynard and Company, Inc Page 26

27 Are you practicing Servant-Leadership? Question 5: Grow and Develop How often have you made a conscious effort to Grow and Develop or observed others make an effort to in the following ways: Me Others Setting goals for my personal development and taking steps to achieve them. Learning by reading/researching, practicing, reflecting and accepting feedback. Learning from personal experience and observing others. Reinforcing what is learned by sharing it with someone else. H. B. Maynard and Company, Inc Page 27

28 Are you practicing Servant-Leadership? Question 6: Proactively Set the Course, Navigate and Lead the Way How often have you made a conscious effort to Proactively Set the Course, Navigate and Lead the Way or observed others make an effort to in the following ways: Me Others Putting the success of others and of the organization ahead of my own gain. Seeing and sharing the big picture, or vision, of what can be accomplished. Establishing realistic goals and the structure and organization necessary to succeed. Being willing to lead the way, set the example, take the risk, be the role model and bring others along. H. B. Maynard and Company, Inc Page 28

29 Concluding comments Leadership is developed! Leadership is influence. Serving others is the key to influence. How will you take what you have learned today and become more proactive in your leadership development? Will you strive to be a Servant-Leader? H. B. Maynard and Company, Inc Page 29

30 Maynard Library Leadership Development Resources: Developing the Leader Within You Author: John C. Maxwell The 21 Irrefutable Laws of Leadership Author: John C. Maxwell The 21 Indispensable Qualities of a Leader Author: John C. Maxwell The Leadership Challenge (Third Edition): Authors: James M. Kouzes and Barry Z. Posner The Seven Habits of Highly Effective People Author: Stephen R. Covey Working with Emotional Intelligence Author: Daniel Goleman The Ten Laws of Leadership Author: Bill Newman Growing the Distance and The Leader s Digest Author: Jim Clemmer Good to Great Author: Jim Collins H. B. Maynard and Company, Inc Page 30