Leading As a Way of Serving (Servant Leadership/Leadership Lessons) Creating a Culture of Servant Leaders.

Transcription

1 Leading As a Way of Serving (Servant Leadership/Leadership Lessons) Creating a Culture of Servant Leaders. California State Association of County Auditors Property Tax Managers Sub-Committee Presentation February 4, 2015

2 Perspective on Leadership As an Expression of Identity (Leading as a Way of Being) In Instrumental Terms (Leading as a Way of Doing) WHY? WHAT? HOW? WHO? Internal External 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved. 2

3 What's in a word? Distinguishing between Management and Leadership MANAGING LEADING

4 What s in a Word? (Manage)

5 What s in a Word? (Lead)

6 Distinguishing between Management and Leadership A Way of Doing External Focus: Goals & Tasks (What & How) RESULTS A call to the position (Authority based) A Way of Being Internal Focus: Values & Purpose (Who & Why) PROCESS A call to everyone (Influence based) 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved. 6

7 Distinguish Between Management and Leadership Leadership and Management are NOT the same! Excellence in Management Leadership

8 What s going on when we are leading at OUR best? Reflect on a time when you were really leading at your absolute best. Get a vivid mental picture of that moment. A Moment of Truth

9 What s going on when we are leading at OUR best? Who was the intended Primary Beneficiary of your leadership: Self or others?

10 Robert Greenleaf s Definition of Servant-Leadership The servant-leader is servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. (This) is sharply different from the person who is leader first For this person it will be a later choice to serve (if this choice is made at all), after leadership is established... - Robert K. Greenleaf, The Servant as Leader 10

11 Albert Schweitzer (Chapman s Guiding Spirit) Everyone must work to live, but the purpose of life is to serve and show compassion and the will to help others. Only then have we ourselves become true human beings. ~ A. Schweitzer 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.

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13 Examples of Servant-Led Organizations Southwest Airlines Starbucks The TORO Company Synovus Financial AFLAC Men s Wearhouse The Vanguard Group County of Orange 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.

14 Southwest Airlines Regularly ranked in the top 10 of Fortune Magazine s 100 Best Companies to Work For Survey The #1 carrier in the U.S., flying more people per year than any other airline Employees work longer hours, for less pay One of most heavily unionized of all carriers (pilots, attendants, mechanics, baggage handlers, etc.) Operating profitably every year of its existence (since 1971)

15 Southwest Airlines Mission Statement

16 Servant Appreciation at Starbucks

17 Week 1 30 / day Week / day Today? $ 4 Billion Let the person who sweeps the room choose the broom. ~ Howard Behar

18 The Performance Case for Servant- Led Organizations Financial Performance, (Average pretax portfolio return) % % Abbott, Circuit City, Gillette, Kimberly-Clark, Kroger, Walgreens, Wells Fargo, Fannie Mae, Pitney Bowes, Nucor % Southwest Airlines, Starbucks, TORO Company, FedEx, AFLAC, Synovus Financial, Medtronic, Men s Wearhouse, Herman Miller, ServiceMaster, Marriott Hotels 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.

19 The Secret of Success: Show Me the Money? Harvard Business School Study Source: Albion, 2000 Graduates + 20 Years, # of Millionaires CATEGORY A Money 1 st! 1,245 (83 %) 1 CATEGORY B Meaning 1st 255 (17%) 100 1, LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved. 19

20 The Goal of Servant Leadership as it relates to County of Orange: To create a culture of employees leaders who become healthier, wiser, freer, more autonomous, and more likely themselves to become servants.not only to the clients we serve, but to each other.

21 OC Public Works Pillars of Leadership As Servant leaders, OC Public Works is committed to the following: Customer Service Employee Morale Efficiency One Department Moving Forward

22 Ten Key Characteristics of Servant Leadership Commitment to the Growth of People Empathy Awareness Conceptualization Foresight Stewardship Healing Building Community Listening Persuading 2010 Leadership Development Associates. All Rights Reserved.

23 Servant Leadership at County of Orange Servant Leadership is both a culture and a philosophy Orange County is committed to embracing. Departments are also committed to providing an opportunity to attend Orange County Leadership Lessons Series for each and every employee. Leadership Lessons teach the principles and provide framework of Servant Leadership.

24 Orange County Leadership Lessons (OCLL) Series I - Leading as a Way of Serving Two Sessions 3.5 hours each Series II Leading in Teams: Communication, Collaboration & Integrity Three Sessions 3.5 hours each Lessons are provided by OCLA alumni and other certified trainers.

25 Leadership Lessons Ground Rules Show up Be present Be open to learning Safe zone: Honor Confidentiality Respect one another; listen as an ally ( Seek 1 st to understand. ) Have FUN!! 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.

26 Leading as a way of Serving (OCLL I) Discusses the philosophy and provides an overview of Servant Leadership. Management & Leadership Values-Based Leadership Symbol of Service Commitments for Leading as a Way of Serving

27 Leading in Teams: Communication, Collaboration & Integrity (OCLL II) Characteristics of Effective Teams Emotional Intelligence Discussion of Team Player Style Dealing with Conflict Communication Solutions Ethics Integrity Commitment to leadership

28 OCLL Group Project Reports Service Mural hello Orange County Rocks!! How and why choose to serve (deploy talents and gifts) in the County of Orange?

29 Benefits of Attending Leadership Lessons Learning about the concepts and practice of Servant Leadership Gaining insight into individual and team dynamics through assessments and exercises Reinforcing County values of respect, integrity caring, trust and excellence though class concepts and discussions Connecting/reconnecting County staff to their personal commitment to service, and inspiring them to higher levels of service Connecting colleagues across County agencies while reinforcing the County commitment to service to the community, in keeping with the County slogan, Our Community, Our Commitment

30 Key Practices of Servant Leadership (Kent Keith) Self-Aware Listen Change the Pyramid (Persuasion; Building community) Develop their Colleagues 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved. Coaching, not Controlling Unleash the Energy & Intelligence of Others Foresight 30

31 Characteristics of Servant Leaders Servant leadership is not about selfdenial or self-sacrifice, but about selffulfillment Derive joy from serving others, helping others grow Servant leaders believe that leadership ought to be about identifying and meeting the needs of others, rather than acquiring fame, power and things for themselves

32 Albert Schweitzer (Chapman s Guiding Spirit ) I do not know what your destiny will be, but one thing I do know: The only ones among you who will be truly happy will be those who have sought and found how to serve. ~ A. Schweitzer 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved. 32

33 The Gandhi Effect Be the Change You Seek in the World Perceived Responsibility for Enhancing Cultural Change Initiatives (n = 1,800 managers) My BOSS needs to change 80% My PEERS need to change My SUBORDINATES need to change I need to change. 80% 80% 20% Source: Sue Hammond & Andrea Mayfield. The Thin Book of Naming Elephants. Bend, OR: Thin Book Publishing

34 Making the Connection: The Three Foundations for Leading as a Way of Serving: Connecting to yourself Connecting to Others Connecting on Purpose Together, these provide a potent source of personal inspiration & efficacy (confidence) as well as interpersonal influence, inspiration & motivation!

35 Making the Commitment: Individual commitments for leadership: Stop Start Continue Make a commitment to stop and reflect; start a new commitment to leadership and also re-commit to something you already do well! Words to Lead by view dvd

36 Questions & Comments Special Thanks To: Marc Maier, Ph.D. and Lori Zucchino, M.S. Leadership Development Associates

37 Questions & Comments Thank you Laree Brommer Planning Manager OC Public Works/OC Development Services