2 2 IT organizations are being challenged as we transition from the PC era to the cloud era because the rules and assumptions have changed. Consumerization is expected to be the single greatest trend impacting IT over the next decade. As executives, employees and contractors bring their own devices into the workplace, managing them is a daunting task for IT. IT meets consumerization Today s IT systems that were designed and built in the PC era are based on some old assumptions: that people work in a corporate facility, are assigned to a specific workspace, use a corporate-issued PC and attach it to a wired network. These assumptions have led many IT organizations to treat people using their own personal devices, wireless networks, micro-apps and cloud services as exceptions to the status quo. At Citrix, we believe these PC era exceptions are the new assumptions of the cloud era, where workers are mobile, carry multiple devices and connect over wireless networks. To address consumerization, it has become increasingly important to transform systems designed for the PC era to meet the needs of the cloud era. Key factors include workers desire to use consumer device with capabilities that have surpassed corporate issued device standards for work. In addition, the sheer number and diversity of devices that employees and contractors are using are exploding. In response, organizations are adopting bring-your-own-device (BYOD) policies. In this technical white paper we discuss BYOD challenges and present a Citrix solution and architecture that enable people to bring their own devices to work. The driving force behind BYOD Organizations are facing several challenges as they try to implement BYOD policies: Securing personal devices Employees expectations to work on any personal device have raised the issue of security risks related to accessing personal and business information from the same device. Until recently, the only solution was to limit work to corporate-issued devices. For most enterprises, this is no longer a viable option as more and more personal devices are being brought into the workplace and users expect to be allowed to use them for work.
3 3 OS diversity There is a staggering variety of devices available to consumers and their different operating systems from Apple ios, Android, Chrome and HTML5 to traditional Microsoft Windows and Mac OS pose support challenges for IT. IT is now expected to now support all the different types of enterprise apps on all these different operating systems and different devices. In addition, employees using these devices to access their business applications and data expect consistent performance with a personalized user experience across all their devices. App proliferation While Windows-based apps continue to be important, other types such as mobile, SaaS and internal web apps are becoming more prevalent. IT teams managing a large number of diverse applications need a streamlined way to deliver them to different devices and operating systems. Uncontrolled file sharing The increase in file sharing services that are not managed or controlled by IT has become a huge problem. Unsecure and unmanaged services put sensitive business information and data at risk. Recent security breaches experienced by cloud-based consumer file-sharing services are evidence that IT needs a way to control, audit and report on any type of file access from within the organization. This need is especially critical in regulated industries and organizations with data privacy commitments. Cross-device collaboration Collaboration among workers using different types of devices, especially on different operating systems, can be difficult. However, in an era of greater mobility, people need to meet and collaborate online without sacrificing accessibility or functionality. Selecting the right foundation for BYOD Citrix has developed extensive expertise in BYOD through years of delivering flexible solutions for our customers. Citrix has identified several essential components for BYOD solutions, as shown in Table 1.
4 4 Essential component App store Secure access Enterprise mobility management Windows apps and desktop virtualization File sharing and sync Collaboration Remote support Benefit People can access the apps they need on the devices they choose, including Windows and Mac desktops and laptops, ios, Android and Windows-based mobile products, Google Chromebooks and BlackBerry mobile devices with seamless roaming and a high-definition experience across devices, locations and networks. A unified app store provides single-click access to mobile, web, custom and Windows apps, including integrated file sharing and productivity apps. A unified management framework lets IT secure, control and optimize access to apps, desktops and services on any device. Access control, auditing and reporting support compliance and data protection. IT gains identity-based provisioning and control of apps, data and devices, automatic account de-provisioning for terminated users and selective wipe of lost devices. Business apps and data, whether developed by IT or a third party, reside in a container, separated from personal apps and data on the device. IT can transform Windows apps and complete desktops into on-demand services available on any device. Because apps and data are managed within the datacenter, IT maintains centralized data protection, compliance, access control and user administration as easily on personallyowned devices as on corporate-owned end points within the same unified environment. People can securely share files with anyone and sync files across all of their devices. Flexible storage options, policybased control, reporting, data encryption and remote wipe help keep business content secure. People can initiate or join meetings from anywhere in seconds, on any device, with HD video for true face-to-face interaction. Social activity streams, customer apps and collaborative workspaces help people work together more effectively. IT can centrally support people and technologies in any location to ensure uptime for PCs, Macs, mobile devices, servers and networks across the organization. Table 1. Essential components of BYOD solutions
5 5 Designing a BYOD infrastructure for the cloud era Citrix BYOD architecture enables IT to securely embrace consumer devices in the workplace and empower people to be more productive while using their preferred smartphone, tablet or notebook. With Citrix technologies, IT can simplify management, augment security and meet employee demands to utilize their personal devices. People can easily and securely access their virtual desktops and applications from anywhere, and share and sync files across multiple devices while IT maintains complete control. Let s take a look at the Citrix BYOD architecture as depicted in Figure 1, and examine how Citrix products address challenges by providing the essentials described in Table 1. Figure 1. Citrix BYOD architecture Devices Access from any device Citrix Receiver allows anyone to bring their own devices to the workplace. Citrix Receiver provides a mobile-first design available for any device including smartphones, tablets and notebooks with a user experience customized to the device and its capabilities. Citrix Receiver offers one-click setup and logon via a user s corporate address or a simple URL provided by IT to all their applications and data simplifying deployment for both the user and administration for IT.
6 6 Figure 2. Citrix Receiver setup from Windows notebook Figure 3. Citrix Receiver setup from Apple ipad Available from the device app store, Citrix Receiver is an easy-to-install software client that lets you access your docs, applications and desktops over secure protocols such as SSL and TLS to safeguard communication between the user device and the datacenter. Citrix Receiver provides a rich user experience, enabling existing Windows applications to be used on any touchscreen tablet and smartphone. It allows IT to customize Windows apps to leverage device-specific functionality such as local GPS, webcams or accelerometers. With Citrix Receiver along with Citrix HDX technologies, people enjoy a highdefinition user experience and seamless interaction with productivity applications, resource- and graphic-intensive applications and even legacy applications never designed to run on touch-enabled devices. In addition, HDX technology provides network and performance optimizations to deliver the best user experience over any network, including low-bandwidth and high-latency WAN connections. Citrix Receiver also provides an auto-updating architecture, which means IT can update the client and any plug-ins automatically without any user intervention. The infrastructure enables complete visibility and control for IT while eliminating application complexity for the user.
7 7 Management of the device Citrix Mobile Enroll (ios only) and Citrix Mobile Connect are apps installed on devices to enable enrollment and provide ongoing management of the device. A simple to follow 3-step enrollment process allows corporate and user-specific policies and certificates to be passed to the device. Once enrolled, Citrix Mobile Connect monitors the device to ensure security and compliance. Network and security Access and control NetScaler Access Gateway is a secure access solution for desktops, applications and data that gives IT the power to manage BYOD programs effectively. NetScaler Access Gateway gives IT administrators granular policy and action controls over content at the application and device level while allowing people to work from anywhere using SmartAccess and MDX micro VPN technologies. It provides a single point of control and tools including scenario-based control policies to help IT administrators ensure compliance with regulations and protect business information with the highest levels of security, both inside and outside the enterprise. At the same time, NetScaler Access Gateway empowers people with a single point of access optimized for roles, applications, devices and networks to the enterprise applications and data they need. This unique combination of capabilities helps maximize the productivity of today s mobile workforce. Mobile device management Citrix XenMobile MDM is a mobile device management (MDM) solution that gives IT the power to manage personally owned devices while also meeting security and compliance requirements. XenMobile MDM can be deployed on-premise or in the cloud and lets IT manage the device lifecycle across every major platform including iphone, ipad, Android, BlackBerry, Symbian and Windows 8. XenMobile MDM allows IT to configure, provision, secure, support, monitor and decommission any device ensuring security and compliance for all devices accessing apps and data within your organization. XenMobile MDM integrates seamlessly with components such Microsoft Active Directory and ActiveSync, providing a simple and efficient way for both users and IT to manage sensitive corporate data and apps, including the native app, on personal devices. App store Citrix CloudGateway simplifies BYOD for both IT and the user. It securely aggregates and delivers business apps and data and provides identity-based provisioning and control for all apps, data and devices, including employee-owned devices. These capabilities enable IT to protect enterprise apps and data with
8 8 policy-based controls, such as restriction of application access to authorized users, automatic account de-provisioning for terminated employees and remote wipe for data and apps stored on lost devices. De-provisioning is as simple as IT disabling an Active Directory account; when that happens, CloudGateway automatically disables access to corporate apps and data including third-party hosted SaaS services. CloudGateway MDX technology provides management, security and control of web and native mobile applications based on ios, Android and HTML5. With MDX, business apps and data reside in a secure container, completely separate from personal apps on the user s mobile device. IT has comprehensive policy-based controls over the use of business content within the secure container, including the ability to encrypt, remotely lock and remotely wipe the content. MDX also provides seamless interaction between MDX-enabled apps and application-specific VPN access to ensure people have simple, one click access to their internal web, external SaaS and HTML5 mobile web applications. Public cloud SaaS and web apps CloudGateway AppController provides single-factor authentication and enumeration processes for web and SaaS apps. AppController verifies that there is a credential mapping for the user/app pair in question. If the mapping exists, AppController transparently authenticates the user to the requested app effectively providing a single-click, SSO experience. A redirect establishes a direct connection between the user s browser and the desired service. SSO access is just one of the powerful identity management capabilities of AppController. Others include: Federated SSO: SSO is set up for a given app simply by selecting, configuring and activating a corresponding SSO connector from the extensive AppController catalog. Connector types include Formfill (where credentials from a local encrypted store or designated directory are submitted via an HTTP form post) and Security Assertion Markup Language (SAML), the increasingly popular XML-based open standard for exchanging authentication and authorization data between security domains. Automated provisioning: Most applications with a SSO connector also have corresponding provisioning connectors. These utilize a combination of APIs, web services, Service Provisioning Markup Language (SPML) and SAML to support a range of tasks such as creating new user accounts, enabling/disabling existing accounts, resetting user passwords and unlocking and deleting user accounts. Individual tasks can be initiated either as part of an administrator-defined workflow or automatically based on periodic synchronization of AppController with an authoritative data store. Collaboration Citrix GoToMeeting with HDFaces video conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers using personal devices. GoToMeeting provides an integrated collaboration experience for up to 25 attendees, which includes integrated audio and video with high-definition
9 9 quality. Audio options include VoIP, toll and paid toll-free with no hidden costs. Best of all, meeting participants can share their webcams in high definition so they can enjoy personal interactions without complicated setup. Additional options include Citrix GoToWebinar for events of up to 1,000 attendees and Citrix GoToTraining, which offers interactive training capabilities for up to 200 attendees. Citrix Podio is a collaborative work platform that enables people to be more effective by building apps and setting up workspaces to support their preferred workflows. Users can easily manage projects and other business processes including interacting with clients, partners and team members anytime and anywhere on their personal devices. Figure 4. Podio activity stream Podio users create workspaces to collaborate with specific groups of people, use an employee network for company-wide communication across departments and locations and get their work done using Podio apps. Podio apps require no technical skills to create and people can choose from hundreds of free apps available from the Podio app market. These apps add structure to any business process or project and are connected to collaborative activity streams used for commenting and discussion. Data Citrix ShareFile, an enterprise follow-me data solution, enables IT to deliver a secure and robust service for securely syncing and storing files on any device and sharing them with anyone. The StorageZones feature allows IT to store data in the most optimal locations based on business requirements. For example, IT can designate data to be stored in Citrix-managed StorageZones in various worldwide locations. This simple, effortless and secure cloud-based storage offers the benefits of a SaaS model while meeting the data syncing and collaboration needs of all users on any BYO device. By choosing StorageZones managed by Citrix, IT avoids the need for additional investment in storage and servers.
10 10 Figure 5. ShareFile StorageZones managed by Citrix ShareFile seamlessly integrates with workflow tools such as Microsoft Outlook and Explorer, and provides a rich user experience on any device to enhance productivity. ShareFile is a powerful service that is simple for IT to implement and manage and can be fully integrated with the organization s existing security infrastructure and policies. Private cloud Mobile applications CloudGateway AppController serves as the content provider/controller for an organization s native ios, Android and HTML5 mobile applications, including homegrown and third-party apps and the Citrix mobile app family. Mobile apps are displayed in Citrix Receiver alongside all of the user s virtualized Windows, web and SaaS apps. People bringing their own devices gain access to their business apps while enjoying the native experience of their personal devices. The MDX security and control policies are mobile data loss prevention technologies that provide encryption and mobile-specific controls, such as disabling the camera, icloud usage and copy/paste for enterprise mobile apps that reside on an employee s device. Mobile apps are wrapped before or after they are published using an easy-touse toolkit. This wrap process injects the code required to support management tasks and policy enforcement once the apps are distributed to and running inside a secure container on the user s mobile device. Examples of the control that can be exerted at common checkpoints during the life cycle of the mobile app include: Authentication: forces user logon via Citrix Receiver if the user is online but not already logged on, or at the end of the application s lease when operating offline Authorization: checks for user entitlement prior to app launch; wipes data and locks the app if the user is not entitled to it
11 11 Offline lease policy: controls duration (typically days) that an app can be used offline before the user must re-establish a connection with the app store App update policy: forces an available app update to be performed or allows it to be deferred for a specified time Jailbroken policy: specifies whether an app is allowed to run on a jailbroken device The Citrix mobile app family combines the simplicity and user experience employees expect with the security and control the business requires. The suite of applications comprises ShareFile, GoToMeeting and are native ios and Android mobile productivity apps. Combined with CloudGateway powered by MDX mobile app technology, they provide a secure container for business applications that co-exist with personal applications on a user s mobile device. MDX technologies include: MDX Vault separates corporate mobile apps and data from personal apps and data, allowing IT to manage the app, such as remotely locking or wiping the data instead of managing the user s device MDX InterApp ensures that all MDX-enabled apps can interact with each other and that they only open other MDX-enabled apps MDX Access also provides granular policy-based management and access controls over all native and HTML5 mobile apps using the industry s first appspecific VPN access to an organization internal network Figure 6. showing attendee is an , calendar and contacts app that, unlike the native client on a mobile device, allows secure access to mail while on the integrates with GoToMeeting and ShareFile, opens internal web links and creates and sends GoToMeeting calendar invites while
12 12 showing contacts availability, all inside a secure container on the mobile device. As part of the suite, ShareFile, GoToMeeting and Podio give IT the option to control a mobile version of these applications on the device itself. Web applications Similar to web apps running in the public cloud, Citrix AppController provides single-factor authentication and enumeration processes for all internal web apps. XenApp virtual applications Citrix XenApp, included with Citrix XenDesktop, is the leading solution that enables any Windows application to be virtualized, centralized and managed in the datacenter and instantly delivered as a service to users anywhere, on any device. XenApp reduces the cost of application management, increases IT responsiveness when delivering an application to distributed users and improves application and data security. It enables IT to centrally manage a single instance of each application and virtualize them for delivery to users for online and offline use. XenDesktop virtual desktops XenDesktop is a leading desktop virtualization solution that transforms Windows desktops and apps into an on-demand service. XenDesktop quickly and securely delivers any type of virtual desktop and application to any device with a highdefinition user experience. XenDesktop FlexCast delivery technology enables IT to deliver virtual desktops and apps to any type of user, including knowledge workers, task workers, mobile workers, power users and contractors. The open, scalable and proven architecture dramatically simplifies virtual desktop management, support and systems integration, optimizes performance, improves security and lowers costs while enabling user self service. Features such as the Mobility Pack allow you to customize delivery of Windows applications to mobile devices by re-skinning these apps with a new look and feel. People bringing their own device gain a more touch-friendly arrangement, making it easier to navigate and use published desktops and apps on these devices.
13 13 Figure 7. Windows desktop before and after XenDesktop mobility pack Data The customer-managed StorageZones feature of ShareFile gives IT the flexibility to store enterprise data on premise to meet unique compliance and data sovereignty requirements. With customer-managed StorageZones, IT can set up multiple storage centers (installed on Windows 2008 servers with IIS) that utilize local NAS storage. The components run inside the customer s datacenter but also give IT the option to mix and match file storage in the enterprise datacenter and/or in secure cloud options managed by Citrix. Conclusion As you move from the device-centric model of the past, which locked users into a corporate-owned physical PC, to a more service-oriented BYOD model where people choose their devices and IT delivers the service (apps and data), you ll need to define the BYOD approach that s right for your organization. Citrix end-toend BYOD solutions gives you the ability to enable, manage and secure any BYO device as you move your organization from PC era into the cloud era. Citrix can help you design, implement, deploy, maintain and support a BYOD infrastructure that will enable your environment for BYOD transformation and success.
14 14 Resources Download the CIO Starter Kit Start your BYOD project Follow us on Twitter us - Corporate Headquarters Fort Lauderdale, FL, USA Silicon Valley Headquarters Santa Clara, CA, USA EMEA Headquarters Schaffhausen, Switzerland India Development Center Bangalore, India Online Division Headquarters Santa Barbara, CA, USA Pacific Headquarters Hong Kong, China Latin America Headquarters Coral Gables, FL, USA UK Development Center Chalfont, United Kingdom About Citrix Citrix (NASDAQ:CTXS) is the cloud computing company that enables mobile workstyles empowering people to work and collaborate from anywhere, accessing apps and data on any of the latest devices, as easily as they would in their own office simply and securely. Citrix cloud computing solutions help IT and service providers build both private and public clouds leveraging virtualization and networking technologies to deliver high-performance, elastic and cost-effective services for mobile workstyles. With market-leading solutions for mobility, desktop virtualization, cloud networking, cloud platforms, collaboration and data sharing, Citrix helps organizations of all sizes achieve the kind of speed and agility necessary to succeed in an increasingly mobile and dynamic world. Citrix products are in use at more than 260,000 organizations and by over 100 million users globally. Annual revenue in 2012 was $2.59 billion. Learn more at Citrix Systems, Inc. All rights reserved. Citrix, ShareFile, XenDesktop, XenApp, Podio, GoToMeeting, GoToWebinar, GoToTraining, HDFaces, Citrix Receiver, Cloud Gateway, NetScaler XenMobile and HDX are trademarks or registered trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners. 0413/PDF
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