1 Legal Topic Note LTN 22 January 2013 DISCIPLINARY AND GRIEVANCE ARRANGEMENTS 1. This LTN provides guidance on: the disciplinary process: how councils can deal with concerns about employee misconduct or poor performance the grievance process: how employees can raise work-related concerns 2. NALC has produced model disciplinary and grievance policies that contain the detailed procedures that councils should follow. The policies are in the appendix to this LTN. 3. Many disciplinary and grievance matters can be resolved informally, just by having a quiet word with the employee. But formal policies can help councils deal with employment disputes fairly, consistently and in accordance with equality legislation. 4. Council policies should comply with the Acas Code of Practice on Disciplinary and Grievance Procedures and Discipline and Grievances at Work the Acas Guide (see Committees and sub-committees 5. Disciplinary and grievance arrangements may be established by full council or by a staffing committee. The authority to decide a disciplinary matter, a grievance or an appeal can be delegated to a sub-committee. This should be confirmed in its terms of reference. Councillors with direct involvement in a disciplinary or grievance matter should not be appointed to a sub-committee or an appeal panel. And an appeal panel should not contain any member who made the original decision. 6. A sub-committee should have three members. This is because: i. one councillor cannot make a decision on behalf of the council ii. a two-member sub-committee would always allow the chairman to secure his/her desired outcome by exercising the casting vote in the event of a tie
2 iii. more than three members will probably be unwieldy. It may also make it more difficult to find sub-committee members with no direct involvement and it will reduce the pool of potential appeal panel members. Meetings 7. Meetings should be arranged as soon as possible but the employee should be given reasonable time to prepare. Proceedings should be minuted. If possible the minute taker should be an employee. 8. The employee and companion (if there is one) must make all reasonable efforts to attend. Employees have a statutory right to be accompanied by a colleague or a trade union representative to a grievance, disciplinary or appeal meeting. If the employee s companion is not available on the proposed date, the employee can request a postponement and can propose an alternative date within five working days of the original meeting. If the employee does not attend the disciplinary meeting, he/ she should be given the opportunity to be represented and to make written submissions. Decisions 9. Employees should be informed, promptly and in writing, of the council s decision. If possible, the decision should be handed to the employee. Disciplinary and grievance decisions should notify the employee of the right to appeal. The Disciplinary Investigation 10. In cases of misconduct, an investigation of the facts should be carried out as soon as possible. Other than for allegations of minor misconduct, an investigator should be appointed by the council s staffing committee. The Investigator s role is to submit a report with recommendations to the staffing committee which decides whether further action should be taken. He/she must be independent and should normally be a councillor. If there are no independent councillors (for example, because they all have direct involvement in the matter), the staffing committee should appoint someone from outside the council. 11. An employee does not have a statutory right to be accompanied to an investigatory meeting. However, the disciplinary procedure in the Appendix permits employees to be accompanied to an investigatory meeting.
3 12. In cases of poor performance, it may not be necessary to have an investigation. Mediation 13. Mediation may be appropriate at any stage of the disciplinary or grievance procedure (for example where there have been communication breakdowns or allegations of bullying and harassment). Mediation is a confidential dispute resolution process that requires the Council s and the employee s consent. The mediator is an independent person who helps individuals or groups try to find a solution. Mediators do not make judgments or determine outcomes - they ask questions that help to uncover underlying problems, assist the parties to understand the issues and clarify the options for resolving their difference or dispute. See Data protection 14. Information about disciplinary or grievance matters should be restricted to those involved in the disciplinary process. Any disciplinary action or grievance outcome should remain confidential. The employee s disciplinary and grievance records should be held by the Council in accordance with the Data Protection Act Data Protection Explains how personal data should be held 69 ASBOs & Harassment The Protection from Harassment Act Equality Act 2010 Explains the statutory protection from alleged discrimination (against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation) Explains the statutory duties imposed on councils which are aimed at preventing discrimination and promoting equality in recruitment and in the workplace. 79 Staff Pensions Confirms the present and future pension arrangements that apply to local councils. 80 Members conduct and the registration and disclosure of their interests (England) Explains members obligations under the Localism Act 2011.
4 Appendix [ PARISH/TOWN/COMMUNITY/NEIGHBOURHOOD/VILLAGE ] COUNCIL S DISCIPLINARY POLICY INTRODUCTION 1 This policy is based on and complies with the 2009 ACAS Code of Practice ( It is designed to help council employees improve unsatisfactory conduct and performance in their job. Wherever possible, the Council will try to resolve its concerns about employees behaviour informally, without starting the formal procedure set out below. 2 The policy will be applied fairly, consistently and in accordance with the Equality Act This policy confirms: the Council will fully investigate the facts of each case the Council recognises that misconduct and unsatisfactory work performance are different issues. The disciplinary policy will also apply to work performance issues to ensure that all alleged instances of employees underperformance are dealt with fairly and in a way that is consistent with required standards. However, the disciplinary policy will only be used to when performance management proves ineffective. For more information see the Acas publication How to manage performance at: ( e-accessible-version-nov-2011.pdf) employees will be informed in writing about the nature of the complaint against them and given the opportunity to state their case employees may be accompanied or represented by a trade union representative or a work colleague at any disciplinary or investigatory meeting. The companion is permitted to address such meetings, to put the employee's case and confer with the employee. The companion cannot answer questions put to the employee, address the meeting against the employee s wishes or prevent the employee from explaining his/her case the Council will give employees reasonable notice of any meetings in this procedure. Employee must make all reasonable efforts to attend. Failure to attend any meeting may result in it going ahead and a decision being taken. An
5 employee who does not attend a meeting will be given the opportunity to be represented and to make written submissions. If the employee s companion is not available for the proposed date of the meeting, the employee can request a postponement and can propose an alternative date that is within five working days of the original meeting date. any changes to specified time limits in the Council s procedure must be agreed by the employee and the Council information about an employee s disciplinary matter will be restricted to those involved in the disciplinary process. A record of the reason for disciplinary action and the action taken by the Council is confidential to the employee. The employee s disciplinary records will be held by the Council in accordance with the Data Protection Act 1998 recordings of the proceedings at any stage of the disciplinary procedure are prohibited, unless agreed as a reasonable adjustment that takes account of an employee s medical condition employees have the right to appeal against any disciplinary action. The appeal decision is final if an employee who is already subject to the Council s disciplinary procedure, raises a grievance, the grievance will normally be heard after the completion of the disciplinary procedure disciplinary action taken by the Council can include an oral warning, written warning, final written warning or dismissal except for gross misconduct when an employee may be dismissed without notice, the Council will not dismiss an employee on the first occasion that it decides there has been misconduct if an employee is suspended following allegations of misconduct, it will be on full pay and only for such time as is necessary. Suspension is not a disciplinary sanction. The Council will write to the employee to confirm any period of suspension and the reasons for it. the Council may consider mediation at any stage of the disciplinary procedure where appropriate (for example where there have been communication breakdowns or allegations of bullying or harassment). Mediation is a dispute resolution process that requires the Council s and the employee s consent.
6 Examples of misconduct 4 Misconduct is employee behaviour that can lead to the employer taking disciplinary action. The following list contains some examples of misconduct. unauthorised absence poor timekeeping misuse of the Council s resources and facilities including telephone, and internet inappropriate behaviour refusal to follow reasonable instructions breach of health and safety rules. Examples of gross misconduct 5 Gross misconduct is misconduct that is so serious that it is likely to lead to dismissal without notice. The following list contains some examples of gross misconduct. bullying, discrimination and harassment incapacity at work because of alcohol or drugs violent behaviour fraud or theft gross negligence gross insubordination serious breaches of health and safety rules serious and deliberate damage to property use of the internet or to access pornographic, obscene or offensive material disclosure of confidential information. Examples of unsatisfactory work performance inadequate application of office procedures inadequate IT skills unsatisfactory management of staff unsatisfactory communication skills. DISCIPLINARY INVESTIGATION 6 There will be an investigation of the facts. The council s staffing committee will appoint an Investigator who will be responsible for undertaking the disciplinary investigation. The Investigator will be independent and will normally be a councillor. If the staffing
7 committee considers that there are no councillors who are independent (for example, because they all have direct involvement in the allegations about the employee), it will appoint someone from outside the council. The Investigator will be appointed as soon as possible after the allegations have been made. The Investigator will be asked to submit a report within 20 working days of appointment. In cases of alleged unsatisfactory performance or of allegations of minor misconduct, the appointment of an investigator may not be necessary and the council may decide to commence disciplinary proceedings at the next stage (see paragraphs 14-16). 7 The staffing committee will first notify the employee in writing of the alleged misconduct and ask him/her to attend a meeting with the Investigator. The employee will be given at least five working days notice of the meeting with the Investigator so that he/she has reasonable time to prepare for it. The letter will explain the investigatory process and that the meeting is part of that process. The employee should be provided with a copy of the Council s disciplinary procedure. The Council will also inform the employee that when he/she meets with the Investigator, he/she will have the opportunity to comment on the allegations of misconduct. 8 Employees may be accompanied or represented by a trade union representative or a work colleague at any investigatory meeting. 9 If there are other persons (eg employees, councillors, members of the public or the Council s contractors) who can provide relevant information, the Investigator should try to obtain it from them in advance of the meeting with the employee. 10 The Investigator has no authority to take disciplinary action. His/her role is to establish the facts of the case as quickly as possible and prepare a report that recommends to the staffing committee whether or not disciplinary action should be taken. 11 The Investigator s report will contain his/her recommendations and the findings on which they were based. He/she will recommend either: the employee has no case to answer and there should no further action under the Council s disciplinary procedure the matter is not serious enough to justify further use of the disciplinary procedure and can be dealt with informally or the employee has a case to answer and there should be action under the Council s disciplinary procedure.
8 12 The Investigator will submit the report to the staffing committee which will decide whether further action will be taken. 13 If the Council decides that it will not take disciplinary action, it may consider whether mediation would be appropriate in the circumstances. THE DISCIPLINARY MEETING 14 If the staffing committee decides that there is a case to answer, it will appoint a staffing sub-committee of three councillors. The staffing sub-committee will appoint a Chairman from one of its members. The Investigator shall not sit on the sub-committee. No councillor with direct involvement in the matter shall be appointed to the sub-committee. The employee will be invited, in writing, to attend a disciplinary meeting. The sub committee s letter will confirm the following: the names of its Chairman and other two members details of the alleged misconduct, its possible consequences and the employee s statutory right to be accompanied at the meeting a copy of the investigation report, all the supporting evidence and a copy of the Council s disciplinary procedure the time and place for the meeting. The employee will be given reasonable notice of the hearing (at least 15 working days) so that he /she has sufficient time to prepare for it that witnesses may attend on the employee s and the Council s behalf and that both parties should inform each other of their witnesses names at least five working days before the meeting that the employee and the Council will provide each other with all supporting evidence at least five working days before the meeting. If witnesses are not attending the meeting, witness statements will be submitted to the other side at least five working days before the hearing that the employee may be accompanied by a companion, either a trade union representative or a work colleague The disciplinary meeting will be conducted as follows: the Chairman will introduce the members of the sub-committee to the employee the investigator will present the findings of the investigation report the Chairman will set out the council s case and present supporting evidence (including any witnesses) the employee (or the companion) will set out his/her case and present evidence (including any witnesses)
9 any member of the sub-committee and the employee (or the companion) may question the Investigator and any witness the employee (or the companion) will have the opportunity to sum up his/her case the Chairman will provide the employee with the sub-committee s decision with reasons, in writing, within five working days of the meeting. The Chairman will also notify the employee of the right to appeal the decision the disciplinary meeting may be adjourned to allow matters that were raised during the meeting to be investigated by the sub-committee. DISCIPLINARY ACTION 15 If the sub-committee decides that there should be disciplinary action, it may be any of the following: Oral warning An oral warning is issued for most first instances of minor misconduct. The council will notify the employee: of the reason for the warning, the improvement required (if appropriate) and the time period for improvement that further misconduct/failure to improve will result in more serious disciplinary action of the right to appeal that a note confirming the oral warning will be placed on the employee s personnel file, that a copy will be provided to the employee and that the warning will remain in force for six months. Written warning If there is a repetition of earlier misconduct which resulted in an oral warning, or for different and more serious misconduct, the employee will normally be given a written warning. A written warning will set out: the reason for the written warning, the improvement required (if appropriate) and the time period for improvement that further misconduct/failure to improve will result in more serious disciplinary action the employee s right of appeal that a note confirming the written warning will be placed on the employee s personnel file, that a copy will be provided to the employee and that the warning will remain in force for 12 months.
10 Final written warning If there is further misconduct during the period of a written warning or if the misconduct is sufficiently serious, the employee will be given a final written warning. A final written warning will set out: the reason for the final written warning, the improvement required (if appropriate) and the time period for improvement that further misconduct/failure to improve will result in more serious disciplinary action up to and including dismissal the employee s right of appeal that a note confirming the final written warning will be placed on the employee s personnel file, that a copy will be provided to the employee and that the warning will remain in force for 18 months. Dismissal The council may dismiss: for gross misconduct if there is no improvement within the specified time period in the conduct which has been the subject of a final written warning if another instance of misconduct has occurred and a final written warning has already been issued and remains in force. 16 The council will consider very carefully a decision to dismiss. If an employee is dismissed, he/she will receive a written statement of the reasons for his/her dismissal, the date on which the employment will end and details of his/her right of appeal. 17 If the sub-committee decides to take no disciplinary action, no record of the matter will be retained on the employee s personnel file. Action imposed as a result of the disciplinary meeting will remain in force unless and until it is modified as a result of an appeal.
11 THE APPEAL 18 An employee who is the subject of disciplinary action will be notified of the right of appeal. His/her written notice of appeal must be received by the Council within five working days of the employee receiving written notice of the disciplinary action and must specify the grounds for appeal. 19 The grounds for appeal include; a failure by the Council to follow its disciplinary policy the sub-committee s decision was not supported by the evidence the disciplinary action was too severe in the circumstances of the case new evidence has come to light since the disciplinary meeting. 20 The Appeal will be heard by a panel of three members of the staff committee who have not previously been involved in the case. This includes the Investigator. There may be insufficient members of the staffing committee who have not previously been involved. If so, the appeal panel will be a committee of three members of the council who may include members of the staff committee. The appeal panel will appoint a Chairman from one of its members. 21 The employee will be notified, in writing, within 10 working days of receipt of the notice of appeal of the time, date and place of the appeal meeting. The employee will be advised that he/she may be accompanied by a companion, either a trade union representative or a work colleague. 22 At the appeal meeting, the Chairman will: introduce the panel members to the employee explain the purpose of the meeting, which is to hear the employee s reasons for appealing against the decision of the staffing sub-committee explain the action that the appeal panel may take. 23 The employee (or his companion) will be asked to explain the grounds for appeal. 24 The Chairman will inform the employee that he/she will receive the decision and the panel s reasons, in writing, within five working days of the appeal hearing. 25 The appeal panel may decide to uphold the decision of the staffing committee, substitute a less serious sanction or decide that no disciplinary action is necessary. If it
12 decides to take no disciplinary action, no record of the matter will be retained on the employee s personnel file. 26 If an appeal against dismissal is upheld, the employee will be paid in full for the period from the date of dismissal and continuity of service will be preserved. 27 The appeal panel s decision is final.
13 [ PARISH/TOWN/COMMUNITY/NEIGHBOURHOOD/VILLAGE] COUNCIL S GRIEVANCE POLICY INTRODUCTION 1. This policy is based on and complies with the 2009 ACAS Code of Practice ( It aims to encourage and maintain good relationships between the Council and its employees by treating grievances seriously and resolving them as quickly as possible. It sets out the arrangements for employees to raise their concerns, problems or complaints about their employment with the Council. The policy will be applied fairly, consistently and in accordance with the Equality Act Many problems can be raised and settled during the course of everyday working relationships. Employees should aim to settle most grievances informally with their line manager. 3. This policy confirms: employees have the right to be accompanied or represented at a grievance meeting or appeal by a trade union representative or work colleague. The companion will be permitted to address the grievance/appeal meetings, to present the employee's case for his /her grievance/appeal and to confer with the employee. The companion cannot answer questions put to the employee, address the meeting against the employee s wishes or prevent the employee from explaining his/her case the Council will give employees reasonable notice of the date of the grievance/appeal meetings. Employees and their companions must make all reasonable efforts to attend. If the employee s companion is not available for the proposed date of the meeting, the employee can request a postponement and can propose an alternative date that is within five working days of the original meeting date. any changes to specified time limits must be agreed by the employee and the Council an employee has the right to appeal against the decision about his/her grievance. The appeal decision is final information about an employee s grievance will be restricted to those involved in the grievance process. A record of the reason for the grievance, its outcome and
14 action taken is confidential to the employee. The employee s grievance records will be held by the Council in accordance with the Data Protection Act 1998 recordings of the proceedings at any stage of the grievance procedure are prohibited, unless agreed as a reasonable adjustment that takes account of an employee s medical condition if an employee who is already subject to a disciplinary process raises a grievance, the grievance will normally be heard after completion of the disciplinary procedure if a grievance is not upheld, no disciplinary action will be taken against an employee if he/she raised the grievance in good faith the Council may consider mediation at any stage of the grievance procedure where appropriate, (for example where there have been communication breakdowns or allegations of bullying or harassment). Mediation is a dispute resolution process which requires the Council s and the employee s consent. INFORMAL GRIEVANCE PROCEDURE 4. The Council and its employees benefit if grievances are resolved informally and as quickly as possible. As soon as a problem arises, the employee should raise it with his/her manager to see if an informal solution is possible. Both should try to resolve the matter at this stage. If the employee does not want to discuss the grievance with his/her manager (for example, because it concerns the manager), the employee should contact the chairman of the staffing committee or, if appropriate, another member of the staffing committee. FORMAL GRIEVANCE PROCEDURE 5. If it is not possible to resolve the grievance informally, the employee may submit a formal grievance. It should be submitted in writing to the chairman of the staffing committee. 6. The staffing committee will appoint a sub-committee of three members to investigate the grievance. The sub-committee will appoint a Chairman from one of its members. No councillor with direct involvement in the matter shall be appointed to the subcommittee. Investigation 7. The sub-committee will investigate the matter before the grievance meeting which may include interviewing others (e.g. employees, councillors or members of the public).
15 Notification 8. Within 10 working days of the Council receiving the employee s grievance, the employee will be asked, in writing, to attend a grievance meeting. The sub-committee s letter will include the following: the names of its Chairman and other members a summary of the employee s grievance based on his/her written submission the date, time and place for the meeting. The employee will be given reasonable notice of the meeting which will be within 25 working days of when the council received the grievance the employee s right to be accompanied by a trade union representative or work colleague a copy of the Council s grievance policy confirmation that, if necessary, witnesses may attend on the employee s behalf and that the employee should provide the names of his/her witnesses at least five working days before the meeting confirmation that the employee will provide the Council with any supporting evidence at least five working days before the meeting. The grievance meeting 9. At the grievance meeting: the Chairman will introduce the members of the sub-committee to the employee the employee (or companion) will set out the grievance and present the evidence. the Chairman will ask the employee what action does he/she wants the council to take any member of the sub-committee and the employee (or the companion) may question any witness the employee (or companion) will have the opportunity to sum up the case the Chairman will provide the employee with the sub-committee s decision, in writing, within five working days of the meeting. The letter will notify the employee of the action, if any, that the council will take and of the employee s right to appeal a grievance meeting may be adjourned to allow matters that were raised during the meeting to be investigated by the sub-committee.
16 The appeal 10. If an employee decides that his/her grievance has not been satisfactorily resolved by the sub-committee, he/she may submit a written appeal to the staffing committee. An appeal must be received by the Council within five working days of the employee receiving the sub-committee s decision and must specify the grounds of appeal. 11. Appeals may be raised on a number of grounds, eg: a failure by the Council to follow its grievance policy the decision was not supported by the evidence the action proposed by the sub-committee was inadequate/inappropriate new evidence has come to light since the grievance meeting. 12. The Appeal will be heard by a panel of three members of the staffing committee who have not previously been involved in the case. There may be insufficient members of the staffing committee who have not previously been involved. If so, the appeal panel will be a committee of three council members who may include members of the staff committee. The appeal panel will appoint a Chairman from one of its members The employee will be notified, in writing, within 10 working days of receipt of the appeal of the time, date and place of the appeal meeting. The meeting will take place within 25 working days of the council s receipt of the appeal. The employee will be advised that he/she may be accompanied by a trade union representative or work colleague. 14. At the appeal meeting, the Chairman will: introduce the panel members to the employee explain the purpose of the meeting, which is to hear the employee s reasons for appealing against the decision of the staffing sub-committee explain the action that the appeal panel may take. 15. The employee (or his/her companion) will be asked to explain the grounds of his/her appeal.
17 16. The Chairman will inform the employee that he/she will receive the decision and the panel s reasons, in writing, within five working days of the appeal meeting. 17. The appeal panel may decide to uphold the decision of the staffing committee or substitute its own decision. 18. The decision of the appeal panel is final. NALC 2013
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1.0 Summary of Changes Amendments to the 1 st bullet point of section 4.5 and the 3 rd, 4 th, 6 th and 7 th bullet point in section 4.8 have been made. Section 4.9 has been removed as the content is now
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