TrūShine Gel Enamel FAQs

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1 Q. Is TrūShine Gel Enamel 5-Free? TrūShine Gel Enamel FAQs Yes. All TrūShine Gel Enamel formulas are without DBP, Formaldehyde, Toluene, Formaldehyde Resin, and Camphor. Q. Can Host Rewards be applied toward purchasing TrūShine Gel Enamel? Yes. Host Rewards, including discount and half off items, can be applied to this product. Q. Is this product gluten free? Yes, this product is completely gluten free. Q. What is the return policy for this product? The official Jamberry return policy applies to this product. For more details, see the Return/Exchange Form found on the Consultant Workstation. Q. Where is this product manufactured? Jamberry has partnered with leading chemists in the nail care field to produce TrūShine Gel Enamel. Our formulas are made in the USA using the highest quality raw ingredients. Q. How should I store this product? Store in a cool, dry place and keep out of reach of children. Q. Does this product qualify for Buy 3 Get 1 Free? No, this product does not qualify for the B3G1 offer. Q. How long will my gel application last? TrūShine Gel Enamel lasts up to two weeks. Q. How much product am I getting? Each bottle of base coat, color coat, and top coat contains 0.4 fl oz/12ml of product. Q. Are these products tested on animals? We do not sell any products that are tested on animals. TrūShine Gel Enamel is no exception to this standard.

2 Q. Why are gel brushes shorter than typical Jamberry lacquer brushes? Gel brushes are typically shorter in order to allow for a thinner and more even application. Q. Will TrūShine Gel Enamel damage my natural nail? The only potential damage may occur if you are too aggressive when buffing during the prep or removal steps. Q. Why is my gel hardened in the bottle? TrūShine Gel Enamel is light sensitive. If the gel bottle is left open, it may cure in the bottle over time. Be sure to store your gel polish upright in a dark place, away from sunlight. Always keep at room temperature. Q. What should I do if my gel brush hardens? Remove the hardened gel from your brush by soaking it in pure acetone to dissolve the gel. Q. What if my TrūShine Gel Enamel chips? Gel Enamel should be slightly flexible and last up to 2 weeks. If it is chipping prematurely, be sure to use our application tips and tricks in the product instruction brochure for a flawless and lasting application when you reapply. Don't forget to always seal the free edge of the nail. Q. Can I wear gel with nail wraps? Yes, gel can be used underneath Jamberry nail wraps or on top of Jamberry nail wraps. To apply a clear gel coat over nail wraps: Apply nail wraps as directed. Lightly buff the surface of the nail wrap. Clean nail wrap with Nail Prep Wipe and allow to dry completely. Apply TrūShine Base Coat and cure, then apply TrūShine Top Coat and cure. After curing the Top Coat, remove the tacky surface with a Nail Prep Wipe. To use gel under nail wraps: Apply gel as directed. Lightly buff the surface of the gel. Clean completed nail with Nail Prep Wipe and allow to dry completely. Apply nail wrap as directed. Note: Never layer nail wraps in between gel base coat and top coat. These formulas must be used together in order to cure correctly.

3 Q. Could my TrūShine Gel Enamel peel off? Your Gel Enamel will have a lasting finish if your nails are properly prepped prior to application. Here are a few prepping tips for a lasting manicure or pedicure: Wash your hands and nails after you remove your regular nail lacquer or wraps and before gel application. Once you have filed and pushed your cuticles back, be sure to buff the entire surface of your nails. Be careful not to over buff as this could damage your natural nails. Remove the dust and thoroughly clean your nails with a Nail Prep Wipe. Then proceed with your application. Use the Jamberry Nail Prep Wipes or Jamberry Nail Cleanser with a lint-free wipe to cleanse your nails. Do not cleanse your nails with acetone. Q. The tips of my TrūShine Gel Enamel are becoming discolored, how do I correct this? The discoloration of the gel is a result of the product being applied too thickly on the edges of the fingernails. If the gel is under-cured as a result of the product being applied too thickly, then it will absorb dirt or dyes and become discolored. To correct this, remove the gel and reapply with thin, even coats. LED CURING LAMP: Q. What is the difference between LED and UV Curing Lamps? The TrūShine Gel Enamel LED Curing Lamp is not a UV lamp. LED curing lamps use a technology that is new relative to UV. The Jamberry LED Curing lamp cures gel polish in half the time of UV lamps, does not generate heat, and the LED bulbs do not need to be replaced. Q. Does the LED Curing Lamp emit UV rays? All types of lights emit UV rays, they just differ in wavelength and intensity. LED lights do emit UV rays, but at a lower internsity than common UV lamps found in salons and tanning beds. Q. Why won t my gel cure properly? After you've cured your top coat, there is generally a tacky surface left behind. This does not mean that you have under-cured your nails, the residue simply needs to be wiped clean with a Nail Prep Wipe. If you are still noticing excess residue left on the nail, ensure that you have followed all application instructions completely. If you notice that your gel still isn t curing to a high-gloss finish, try these tips: Be sure the LED lamp turns on when you press the white button at the top. Leave nails in the LED lamp for the full cure time. Make sure to position your hand in the center of the lamp, all the way inside so the LED Curing Lamp completely covers your fingertips. Clean the inside reflector surface of the LED Curing Lamp if cloudy or soiled.

4 Q. I can t fit all five fingers into the LED Curing Lamp. How do I cure my nails? We recommend applying the gel enamel to four fingers on a single hand and curing. Make sure to finish the entire gel application process on the first four fingers before applying to any others. Repeat the same steps on the other hand. Then, apply the gel enamel to both thumbs and cure them together. Make sure to position your hand in the center of the lamp, all the way inside so the LED Curing Lamp completely covers your fingertips. Q. Does the LED Curing Lamp come with a warranty? Yes, Jamberry will replace any curing lamp that is defective or breaks within 90 days of the order date. REMOVAL: Q. How do I remove Jamberry TrūShine Gel Enamel? We recommend using the TrūShine Gel Enamel Remover Pockets for the most effective removal process: Step 1: Tear open Gel Remover Pocket along the dotted line. Peel the plastic shield from the outside of the Remover Pocket, revealing the adhesive strip. Step 2: Insert finger into the Remover Pocket, positioning nail against the moistened pad. Fold the Remover Pocket around the finger, sealing the adhesive strip to itself. Allow to soak for 10 minutes. Step 3: Remove Gel Remover Pocket from finger. Using an orange stick, gently slide off remaining gel residue, starting at the base of the cuticle and working up to the free edge of the nail. If gel residue does not easily slide off the nail, repeat previous step until removed. Step 4: Repeat on all fingers until gel is completely removed. Wash hands thoroughly and apply Cuticle Oil to maintain healthy nails. Q. My TrūShine Gel Enamel is not soaking off completely when I follow the removal directions. How do correct this? Chances are your application was too thick. Re-apply the Remover Pockets until the gel easily flakes off of the nail. For your next application, apply thinner coats.

5 FOR CONSULTANTS: Q. Will this product be any different in regards to PRV, commission and Host Rewards? PRV, Host Rewards and commission will be paid out and rewarded in the usual manner. However, the Commissionable Volume of the TrūShine Gel Enamel System and LED Curing Lamp will be 55%. Q. Can I use product credits on this product? No, product credits are only redeemable for nail wraps. Q. Where can I find the SDS for TrūShine Gel Enamel? The SDS for all TrūShine Gel Enamel formulas can be found under the "Resources & Training" tab followed by the "Documents" tab on the consultant workstation.