Troubleshooting Guide for Dispenser Model #900172

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1 Troubleshooting Guide for Dispenser Model # Q. The cold water is room temperature. A. There is a cold water thermostat control mounted to the back of the majority of our appliances. Simply unplug the power cord of the appliance. Pull the appliance away from the wall so you have free access to the back. Do not remove anything from the appliance; simply locate the dial which resembles a gold/brass-colored flathead screw in the area of the black condenser coil grill. Use a flat screwdriver to adjust the dial clockwise to cool the water. Do Not adjust this piece more than ¼ turn. Turning the control too much will cause water to freeze in the appliance s reservoir and may lead to other issues. Q. The water does not dispense from either tap. A. In most cases, this would indicate an improper seal on the bottle. Your model is an air pressure over water system designed to force air into the bottle. The air pressure builds within the bottle to push water into the reservoir of the appliance. If the air seal is compromised, water will not fill the reservoir causing the LED lights to blink and the audible chirp alert to sound. To resolve this, simply secure the hoses and the seal on the bottle. If your probe is designed to snap on the bottle cap, please call customer service to receive the upgraded seal and lock probe. Please see video for visual assistance. Q. Water leaks from the tap. A. A mineral build up occurs within the tap over time. Water drips from the tap as a result. Follow the cleaning instructions below to resolve the issue. Click here to view the cleaning video. Time Required: 30 minutes. Need: (1) tablespoon regular bleach (1) Empty bottle (1) 2-gallon bucket

2 1. Turn energy saving switch to OFF. 2. Unplug power cord from wall outlet. 3. Remove water bottle and place probe on hanger. 4. Move appliance away from wall to gain access to the back. 5. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher. 6. Remove the cap from a spare empty 5 gallon bottle. Pour the bleach and tap water into the empty bottle. 7. Attach the cleaning bottle to the dispenser. 8. Slide the bottle in and close the door. 9. Plug power cord into a grounded wall outlet. 10. Turn energy saving switch ON. 11. Allow the bleach solution to fill the reservoirs. 12. Wait 10 minutes then drain the water from the reservoirs as described in step 5. USE CAUTION. Water will be HOT. 13. Turn energy saving switch OFF. 14. Repeat the flushing process in steps This time with Hot tap water only. 15. Place a two bucket in the back of the appliance and remove the drain plug and cap as illustrated. 16. Replace the silicon plug and drain cap. 17. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON.

3 Q. Water is leaking from the hose attachment. A. The water hose connections may be loose and should be reconnected. Please use the following instructions. 1. Remove the blue clip from the quick connector then press the white round collar into the connector. This releases the tube. *Note: If you do not have the blue fork that is not a problem. You have a different type of connector that does not require that piece. Simply skip the steps for removing and reattaching the blue fork and continue with the other instructions. 2. Hold the collar up so it meets the connector while you are pulling out the tube. 3. Reattach the tube. Hold the collar up so it meets the connector and push the tube in until it stops. Pull the connector collar down to allow space for the blue clip to snap in place. Do Not pull the tube. Reinsert the clip.

4 Q. I have missing or damaged parts. Part replacement is often covered under the manufacturer warranty. Please call to find out how your part can be replaced. (Should change when the part order site is available.) Q. Flashing lights and Chirp. A. In most cases, this would indicate an improper seal on the bottle. Your model is an air pressure over water system designed to force air into the bottle. The air pressure builds within the bottle to push water into the reservoir of the appliance. If the air seal is compromised, water will not fill the reservoir causing the LED lights to blink and the audible chirp alert to sound. To resolve this, simply secure the hoses and the seal on the bottle. If your probe is designed to snap on the bottle cap, please call customer service to receive the upgraded seal and lock probe. Please see video for visual assistance. Q. Water tastes bad. A. Cleaning the dispenser should correct the taste. Please use the following instructions to do so. Time Required: 30 minutes. Need: (1/4) cup lemon juice (1) Empty bottle (1) 2-gallon bucket 1. Turn energy saving switch to OFF. 2. Unplug power cord from wall outlet. 3. Remove water bottle and place probe on hanger. 4. Move appliance away from wall to gain access to the back. 5. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher. 6. Remove the cap from a spare empty 5 gallon bottle. Fill the bottle with 1 gallon of HOT tap water and ¼ cup of lemon juice. 7. Place the spare bottle cap that comes with this unit onto the bottle so there is a complete seal.

5 8. Insert probe so it has a complete seal on the bottle cap. 9. Slide bottle in and close door. 10. Plug power cord into a grounded wall outlet. 11. Turn energy saving switch ON. 12. Allow the water and lemon juice solution to fill the reservoirs. 13. Wait 10 minutes then drain the water from the reservoirs as described in step 5. USE CAUTION. Water will be HOT. 14. Turn energy saving switch OFF. 15. Repeat the flushing process. This time with Hot tap water only. 16. Place a two bucket in the back of the appliance and remove the drain plug and cap as illustrated. 17. Replace the silicon plug and drain cap. 18. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON. Q. Hot water is room temperature. A. Please ensure the appliance is plugged into a working grounded wall outlet and the hot water energy switch on the back of the appliance is in the On position. The light in the switch will illuminate when On. Please allow 15 after initial set up for water to heat to the maximum temperature.

6 Q. My appliance is noisy. A. All appliances make certain sounds during operation. When heater is on, you may hear a rumbling sound as water heats. The compressor will make a low humming sound. If the dispenser not level, you may hear additional vibrating sounds as the compressor runs. Simply level the dispenser using the adjustable feet or furniture pads to prevent the excess sound. Q. Cold water trickles from the tap. A. This would indicate the cold water thermostat is set too low. There is a cold water thermostat control mounted to the back of the majority of our appliances. Simply unplug the power cord of the appliance. Pull the appliance away from the wall so you have free access to the back. Do not remove anything from the appliance; simply locate the dial which resembles a gold/brass-colored flathead screw in the area of the black condenser coil grill. Use a flat screwdriver to adjust the dial counter-clockwise to increase the temperature setting. Q. Hot water trickles from the tap. A. There is likely a block in the lines preventing air flow. To release this block, unplug the appliance from the electrical outlet and allow it to rest one hour. Use a two gallon bucket to empty the hot water reservoir by opening the drain plug per the illustration. Replace the drain plug and cap. Plug the dispenser into the electrical outlet and allow water to refill the reservoir before attempting to dispense water.

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