Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 Installation Guide

Transcription

1 Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 Installation Guide Issue 3.0 April 2005

2 2005, Avaya Inc. All Rights Reserved, Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Avaya Web Page The world wide web home page for Avaya is: To download an electronic version of this document, visit the Avaya web page. Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company s behalf). Be aware that there is a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call PBX Security at , for domestic access or , for international access. Providing Telecommunications Security Telecommunications security of voice, data, and/or video communications is the prevention of any type of intrusion to, that is, either unauthorized or malicious access to or use of, your company s telecommunications equipment by some party. Your company s telecommunications equipment includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, networked equipment ). An outside party is anyone who is not a corporate employee, agent, subcontractor, or working on your company s behalf. Whereas, a malicious party is Anyone, including someone who may be otherwise authorized, who accesses your telecommunications equipment with either malicious or mischievous intent. Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of: Utilization (of capabilities special to the accessed equipment) Theft (such as, of intellectual property, financial assets, or toll-facility access) Eavesdropping (privacy invasions to humans) Mischief (troubling, but apparently innocuous, tampering) Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent) Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company, including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs). result from either unauthorized uses or from incorrect installations of the security patches that are made available from time to time. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts@avaya.com. Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Industry Canada (IC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada. Le Présent Appareil Nomérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada. Trademarks All trademarks identified by and are registered trademarks or trademarks of Avaya Inc. All other trademarks are the property of their respective owners. Obtaining Products To learn more about Avaya products and to order products, visit European Union Declaration of Conformity The CE mark affixed to the equipment means that it conforms to the referenced European Union (EU) Directives listed below: EMC Directive89/336/EEC Low-Voltage Directive73/23/EEC For more information on standards compliance, contact your local distributor. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following web site: Your Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you an Avaya customer s system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to: Installation documents System administration documents Security documents and anti-virus patches Hardware-/software-based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your: Avaya provided telecommunications systems and their interfaces Avaya provided software applications, as well as their underlying hardware/software platforms and interfaces Any other equipment networked to your Avaya products Avaya does not warrant that this product is immune from or will prevent unauthorized use of telecommunication services or facilities accessed through or connected to it. Avaya is not responsible for any damages or charges that

3 Contents Introduction Installing Uninstalling Security implications Frequently Asked Questions (FAQs) Issue 3.0 April

4 Contents 4 Client Enablement Tool for Microsoft Windows XP SP2 Installation Guide

5 Introduction Introduction Users of Microsoft Windows XP with Service Pack 2 (SP2) face problems while using Avaya Modular Messaging Client Add-in for Microsoft Outlook or Avaya Modular Messaging Client Add-in for IBM Lotus Notes, to compose or review voice messages with a telephone. The system displays an error message Unable to initialize voice player. Not enough storage space is available to complete this operation. To overcome this problem, Avaya recommends that administrators or users run the Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 as described in this document. Prerequisites for installing Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 Windows XP operating system with SP 2 is installed on the computer. Avaya Modular Messaging Client Add-in for Microsoft Outlook or Avaya Modular Messaging Client Add-in for IBM Lotus Notes is installed on the computer. Avaya Modular Messaging Client Add-in for Microsoft Outlook and Avaya Modular Messaging Client Add-in for IBM Lotus Notes cannot be installed on the same system. You have logged on to a Message Application Server (MAS) using Subscriber Options at least once. You have local administrator rights on the computer. Issue 3.0 April

6 Installing You can install Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 in any one of following three methods: Installation wizard (recommended) Command prompt Silent installation Installation wizard You can install Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 by double-clicking the Setup program. To install the tool perform the following actions: 1. Quit Microsoft Outlook or IBM Lotus Notes. 2. Open Windows Explorer. 3. Select the drive on your network where the Setup program is stored. 4. Double-click Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2.msi. The system displays the installation wizard. When you run the Setup program, you might get a security warning The publisher could not be verified. Are you sure you want to run this software? You get this security warning because the Setup program does not have a digital certificate. To continue installation, click Run. 5. Follow the installation wizard instructions to complete the installation. 6. Restart your computer, if prompted. Command prompt System administrators can run Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 from the command prompt. The command format for the Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 installation is as follows: msiexec /i <Path> MASIP=<IP Address> where, Path is the path to Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2.msi. IP Address is the list of MAS IP addresses. You can specify multiple MAS IP addresses and delimit them by commas. You can specify multiple MAS IP addresses as, , , Client Enablement Tool for Microsoft Windows XP SP2 Installation Guide

7 Installing Avaya recommends the command line option if Client Add-in subscribers can access more than one MAS. Silent installation System administrators can also install the Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 through the silent mode. This method requires little or no intervention from the user. System administrator can inform and instruct users to run a command at the command prompt. This command runs the installation in the background and does not display the installation wizard screens. The command format for the silent installation is as follows: msiexec /i <Path> MASIP=<IP Address> /qn The Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 is in.msi format and can be deployed using commercially available deployment software. Issue 3.0 April

8 Uninstalling To permanently remove Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 from your computer, perform the following actions: 1. Quit Microsoft Outlook or IBM Lotus Notes. 2. Open the Control Panel and double-click Add/Remove Programs. The system displays the Add or Remove Programs dialog box. 3. Select Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 and click Remove. The system asks if you want to remove Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2. 4. Click Yes. The system removes Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 from your computer. 5. Restart your computer, if prompted. 8 Client Enablement Tool for Microsoft Windows XP SP2 Installation Guide

9 Security implications Security implications When you installed Microsoft Windows XP SP2, Windows security defaults were reset to activate the Windows firewall and to block remote access to the system from COM and DCOM anonymous logons. This hampers the communication between the Client Add-in and the MAS. The Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 modifies the security settings on your computer to allow the Client Add-in to work with the telephone. This tool makes the following changes to Windows security settings. Changes made to security settings on installation When you install this tool on your computer, it changes the following security defaults: In the Group Policy, the tool enables DCOM for remote access permission to anonymous logon entry. In the Windows firewall, the tool creates an exception for ummiddleman.exe and opens TCP 135 port with appropriate scope for the MAS IP. Changes made to security settings on uninstallation When you uninstall this tool from your computer, it changes the following security defaults: In the Group Policy, remote access permission to anonymous logon entry is disabled for DCOM. In the Windows firewall, the exception for ummiddleman.exe and the corresponding scope for TCP 135 port is deleted. Issue 3.0 April

10 Frequently Asked Questions (FAQs) I get the following error message on installing Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2, Tool could not extract the MAS IP address. Please specify one as command line argument and the installation stops. How do I install the tool? You get this error message because you have not logged on to an MAS using Subscriber Options even once. To log on to the MAS using Subscriber Options, perform the following actions: 1. From the Start menu, click Programs> Avaya Modular Messaging> Subscriber Options. Log on to the MAS with your mailbox ID and password. 2. Quit Subscriber Options and run the Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 Setup program. I have already logged on to Subscriber Options once, but the Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 Setup program still asks me to enter the MAS name or the MAS IP address during installation. What do I need to do? The Setup program requires the MAS name or the MAS IP address to complete the installation. If the Setup program cannot retrieve the MAS name or IP address, you are asked to enter the MAS name or IP address. To proceed, you can perform one of the following actions: If you know the MAS name or IP address, to continue installation enter the MAS name or IP address and click Next. If you do not know the MAS name or IP address, click Cancel and contact the system administrator for the MAS name or IP address. You can run the Setup program again and provide the MAS name or IP address to complete the installation. If I use only multimedia to compose or review voice messages, do I need to install the Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2? No, you do not need to install the Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 if you use only multimedia to compose or review voice messages. What do I do if the MAS IP address changes after installing Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2? If your MAS IP address changes after installing Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2, perform the following actions: 1. Uninstall the Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2. 2. Log on to Subscriber Options with the new MAS IP address. 10 Client Enablement Tool for Microsoft Windows XP SP2 Installation Guide

11 Frequently Asked Questions (FAQs) 3. Re-install the Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2. System administrators can also append the new MAS IP address in the scope of the TCP 135 entry in Windows firewall exception list. I do not use Microsoft Windows XP with SP2, do I still need to install this tool? No, you do not need to install the Avaya Modular Messaging Client Enablement Tool for Microsoft Windows XP SP2 if you do not use Microsoft Windows XP with SP2. Issue 3.0 April

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