PORTFOLIO TWENTY EIGHT Connected Care and Connected Health Solutions

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1 PORTFOLIO TWENTY EIGHT Connected Care and Connected Health Solutions 1

2 ABOUT US About Tunstall Healthcare Tunstall Healthcare Group offers a range of Connected Care and Connected Health solutions, using smart technology underpinned by high quality, high touch services to support older people and those with long term conditions to live independently, securely, healthily and happily as they are able. As the market leading provider of technology-enabled care, we have been working with health, housing and social care partners for nearly 60 years. By effectively supporting health, independence and wellbeing, our Connected Care and Connected Health solutions improve outcomes and deliver efficiencies when compared to traditional models of hospital or residence-based care. Some of our key strengths are: The clear market leader for technology-enabled care services supporting millions of people in over 50 countries Experienced support embedded relationships across health, housing and social care Diverse solutions Managed Care Services, Integrated NurseCall Systems, Independent Living, Assisted Living, Hospital, Healthcare and On the move services Ability to connect stakeholders in multiple environments expertise in IP and mobile solutions, integrated into a variety of care and health settings, enabling interactions across these environments Providing high touch, value adding services solutions adapted to user needs providing high touch, high quality services, supporting the connected person 2

3 Corporate Social Responsibility We re committed to our social and environmental responsibilities and to behaving in an open, honest and ethical manner, creating positive experiences and environments and enriching lives through our community and charity activities. Environment We aim to minimise the environmental impact of our operations. We have initiatives in place to reduce waste, energy consumption and our carbon footprint while increasing recycling and buying responsibly. People We are passionate about the wellbeing and development of all of our employees, and strive to be the employer of choice. We support local and national initiatives that aim to improve the wellbeing of our teams and their families, and are a Living Wage Employer. We have a range of initiatives to support local employment, wherever we operate, including mentoring young people, and creating apprenticeships. Community We are committed to investing in the communities where we deliver services, playing an active part in social and economic regeneration. We support community initiatives, undertake fundraising and volunteering activities, and raise awareness through community networks such as Dementia Friends. 3

4 Contents Tunstall s solutions are designed to improve quality of life, giving the user the confidence and ability to remain in their own home safe in the knowledge that help will always be available when and if it is needed. Although technology alone is not the complete answer, used as part of a holistic package of services, it can help to ensure health and social care resources are used effectively. This comprehensive portfolio details Tunstall s Connected Care and Connected Health solutions currently available for individual homes and grouped living environments to assist in choosing the most appropriate products for your requirements. Connected Care and Connected Health 5 Connected Care Solutions 6 Telecare Home Units 6 Lifeline Vi 6 Lifeline Vi+ 6 Lifeline GSM 7 Local Care Alarms 7 CareAssist 7 Mobile Alarms 8 CareClip 8 Telecare Home Unit Accessories 8 Big Button Telephone 8 GSM Module 8 Installer keypad 9 Supra C500 KeySafe 9 Safe Socket 9 USB TAPIT programming interface 10 Telecare Sensors 11 MyAmie 11 ivi TM Intelligent Pendant 12 (inc auto fall detection) Amie and Gem 12 Access Trigger 13 Arm / Disarm Trigger / Zoning Trigger 13 Bed Occupancy Sensor 14 Bed Absence Sensor (virtual) 14 Bogus Caller / Panic Button 15 Chair Occupancy Sensor 15 Chair Absence Sensor (virtual) 15 Carbon Monoxide Alarm 16 Door Usage Sensor 16 Door Entry System 16 Electrical Usage Sensor 16 Enuresis Sensors 17 Epilepsy Sensors 18 VitalBase FALL Fall Detector 19 Flood Detector 19 Gas Shut Off Valve Solution 20 Natural Gas Detector (plug in) 20 Natural Gas Detector 21 Heat Detector 21 Inductive Loop 21 Medication Dispensers 22 Minuet Watch 22 Passive Infra Red Detectors (PIRS) 23 Pressure Mat 23 Property Exit Sensor 23 Property Exit Sensor (virtual) 24 Radio Pull Cord 24 Radio Output Module 24 Smoke Detector 25 Temperature Extremes Sensor 25 Universal Sensor 26 Hearing and Visual Impairment Solutions 27 Push Button Transmitter 28 Door Transmitter 28 MyLife X10 + DDA 28 Telephone Transmitter 28 Flash Receiver 29 Wrist Receiver 29 Pager Receiver 29 Alarm Clock Receiver 29 Pager Charger 30 Bed Shaker 30 Packs 30 Stand Alone Products 30 Home/User Alert Pager 31 Sounder Beacon 31 4

5 Visual Call Beacon 32 X10 Controllers 32 Activities of Daily Living (ADL) Solutions 33 Canary 33 ADLife 34 Telecare Accessories / Spares 35 ADSL Broadband Filter 35 MyAmie Accessories 35 Amie+ Accessories 35 Amie Accessories 36 Gem+ Accessories 36 Gem Accessories 36 ivi Intelligent Pendant Accessories 36 Fall Detector Accessories 37 Batteries 37 Jelly Bean Switch 37 Connected Health Solutions 38 Telehealth Solutions 38 Tunstall mymedic II TM 38 Tunstall icp triagemanager TM 38 Tunstall myclinic 39 Tunstall telehealth packages 40 Active Health Management 41 Easy Reference Guide - List of Solutions 42 Tunstall Advisory Service 43 Marketing Support Services 44 Connected Care and Connected Health Tunstall provides technology-enabled health and care solutions across four core market areas: Connected Care Connected Health INDEPENDENT LIVING INDEPENDENT LIVING ASSISTED LIVING ASSISTED LIVING REMOTE PATIENT MONITORING REMOTE PATIENT & SUPPORT MONITORING & SUPPORT INTEGRATED NURSECALL INTEGRATED SYSTEMS NURSECALL (not UK) SYSTEMS Solutions to support carers and users, enabling people at home and on the move Tailored solutions for housing and residential care providers to enhance community and security for residents Solutions to support patients in a community setting, assisting healthcare organisations to manage chronic conditions Communication solutions to enable clinical teams to provide high quality and efficient care in hospitals Managed service solutions Managed service solutions Equipment and software sales Equipment and software sales Installation and servicing of integrated Installation and systems servicing of integrated systems Managed service solutions Managed service solutions Remote patient monitoring Remote patient support Patient support programmes Healthcare coordination services Integrated clinical Integrated clinical communication systems communication systems Nurse location and call Nurse location and call escalation escalation Environment and Environment and entertainment control entertainment control For more information, visit Tunstall Healthcare on Stand 6. 5

6 TELECARE HOME UNITS Tunstall Lifeline home units form intelligent centres at the heart of the home to help all kinds of people of all ages to live independently. Lifeline home units can be used to raise an alarm call from anywhere in the home by simply pressing a radio trigger, the large illuminated red button on the unit, or automatically via the range of telecare sensors, wirelessly linked to the home unit. Please see the telecare sensors section for more details. LIFELINE Vi/Vi+ The Lifeline Vi and Vi+ are Tunstall s sixth generation home units and set a new benchmark in the development of telecare solutions. They are the most technically advanced, flexible and simple to use telecare platforms we ve ever made. They incorporate all the functionality of their predecessors, but also include new and improved features, making it even easier to provide an outstanding telecare service. Key features include: Lifeline Vi Lifeline Vi+ Telecare connectivity 15 (plus 1 input) 35 (plus 1 input and 1 output) STMF technology Y Y Event based configuration Y Y Intruder functionality Y Y Ability to signal a beep during alarm call Y Y Inactivity monitoring Basic Advanced User recordable message N Y New features TTNEW, TT92, TT21 and BS8521 Protocols Y Y Installer keypad Y Y Caller Line Identification date and time Y Y Multiple positioning options (including table and wall mounts) Y Y Ergonomic design Y Y Pendant test reminder Y Y Integral ambient temperature sensor Y Y Voice announcer function N Y Improved features Away button Y Y Reduced power consumption Y Y High quality speech Y Y Clear audible message Y Y Periodic calls Y Y Battery back-up time Y Y Advanced local programming Y Y Reminder facility* N Y Virtual sensors** N Y Weight: 572g (939g packaged) Dimensions: 185 x 122 x 41mm (WxLxD) Battery Type: L (see page 37) Back-up time: 40 hours of stand-by operation, with one 30 minute alarm call (minimum expected at date of purchase and when fully charged) Lifeline Vi & MyAmie 57000/320 Lifeline Vi+ & MyAmie 57100/320 Wall mount Table mount kit (inc wall mount) D C D C MyLife adapters (see page 32) USB TAPIT programming interface and PC Connect software (see page 10) Installer keypad (see page 9) *The reminder facility may be a useful aid to complement professional medication compliance measures, however it should not be relied upon as a medication compliance device. No guarantee of actual compliance should be relied upon when using this feature. Lifeline Vi+ is not a medical device and Tunstall is not responsible for any outcome associated with the programming or use of the reminder facility. **Requires Fast PIRs (see page 23) 6

7 LIFELINE GSM Lifeline GSM is Tunstall s first Lifeline home unit with an integrated GSM module to enable the unit to be deployed on a mobile phone network. This provides a simple solution when no landline is available. The Lifeline GSM also utilises Tunstall s patent protected STMF protocol to ensure reliable communication to a PNC monitoring centre over the GSM network. KEY FEATURES INCLUDE: Connect up to 12 telecare sensors Programming keypad for simple setup Event-based configuration maximising flexibility Inactivity monitoring Intruder monitoring STMF Protocol to ensure more reliable communication to a PNC monitoring centre over GSM and NGN networks CAREASSIST Lifeline GSM & MyAmie 56000/320 Note - SIM card not supplied. CareAssist is designed to support local carers to deliver high quality, non intrusive care. It is an extremely easy to use, portable device that provides carers working or living onsite with a means to receive instant alerts from Tunstall s range of telecare sensors. This means that onsite carers can be quickly made aware of any incidents allowing them to provide a high level of care whilst maximising efficiency. It provides a very cost effective telecare solution whilst avoiding the need for a telephone line or monitoring centre service which is often not required when full time care is being provided. Weight: 777g Dimensions: 195 x 215 x 36mm (WxLxD) Battery Type: L (see page 37) Back-up time: 50 hours of standby operation, 40 hours with one 30 minute alarm call (minimum expected at date of purchase and when fully charged). TELECARE HOME UNITS LOCAL CARE ALARMS KEY FEATURES INCLUDE: Multiple alert modes - vibration, audible and visual Easy to use - with clear illuminated 2.4 OLED display Fully portable - small pocket sized design and battery operated Compatible with Tunstall telecare range - supporting up to 86 telecare sensors Expanded range - compatible with external pager system for greater range coverage (requires additional equipment) CareAssist 68100/01 Weight: 148g Dimensions: 73 x 128 x 22mm (WxHxD) Power: Rechargeable battery with USB mains charger Battery Time: Up to 12 hours Battery Type: I (see page 37) Range: Up to 200m (line of sight) and 50m (in building) PC download lead (RS232) RS232 to USB Converter D B S

8 MOBILE ALARMS CARECLIP The CareClip is a wearable, mobile device ensuring the user can easily access help when away from home. Features such as location monitoring, fall detection, boundary alerts and two-way speech ensure formal or informal carers can respond quickly. Location information is updated every three minutes and a true global roaming SIM is included in the package, ensuring accuracy and reliability. CareClip supports the independence and safety of the user, helping them to remain at home and play an active part in their community, as well as giving peace of mind to family and carers. It can be particularly helpful for people with dementia, learning disabilities, limited mobility or long-term health conditions. TELECARE HOME UNITS ACCESSORIES 8 BIG BUTTON PHONE The Big Button Telephone with its large black buttons with white numbering, hearing aid compatibility, visual call indicator and earpiece volume control is the ideal phone for those with poor sight, hearing difficulties or limited dexterity. Big button telephone 30000/52 GSM MODULE The GSM Module enables Lifeline home units* to be installed when there is no landline available, such as remote buildings. Alternatively there may be a need for a secure telephone connection which cannot be physically tampered with outside the building. KEY APPLICATIONS INCLUDE: Witness protection Racial harassment Domestic violence School security Supported housing Personal and home security GSM Module - Burnside 36600/07A Weight: 85g (inc box) Dimensions: 200 x 80 x 230mm (WxHxD) *Compatibility - Lifeline units operating Tunstall s STMF protocol Compatible with all mobile networks 900 MHz, 1800 MHz - SIM card required. Note - regular testing should be performed to ensure any changes to the mobile telephone network has not affected operation.

9 INSTALLER KEYPAD The portable installer keypad is compact and robust, and connects to the Lifeline Vi/Vi+ to enable easy programming via its integrated display. The keypad can also act as an ID card holder, with two attachment points allowing it to be attached to a lanyard or a belt clip. What s more, we ve also made it backward compatible with the Lifeline Connect, Connect+, 400 and Installer keypad 51900/10 Compatibility Lifeline Vi/Vi+/Connect/Connect+/400 and TELECARE HOME UNIT ACCESSORIES SUPRA C500 KEYSAFE The KeySafe is a strong mechanical metal box providing a secure method of externally storing the keys (up to 6) to a property. It is installed into brick or concrete and keys are accessed by a combination code. The code is easy to set and can be changed when appropriate to maintain security. The C500 is the only Police approved key safe in the UK. Supra C500 KeySafe GS905 SAFE SOCKET TM The Safe Socket is used to ensure that alarm calls are raised even though the telephone line is in use. It allows the Lifeline home unit to seize the phone line from other connected devices on the same line (i.e. extension phone, computer, fax machine, satellite receiver etc). Safe Socket 36900/55 9

10 TELECARE HOME UNIT ACCESSORIES USB TAPIT PROGRAMMING INTERFACE The USB TAPIT programming interface provides a simplified method of configuring Lifeline Vi Vi+, 400, 4000, 4000+, Lifeline Connect and Connect+ home units using a laptop or PC, rather than at the monitoring centre or by using a telephone keypad. The USB TAPIT connects directly from a computer USB socket to the AUX socket on the Lifeline home unit. The following software packages are available to download from the Tunstall website uk.tunstall.com/software TAPIT+ software for programming the Lifeline 400, 4000 and PC Connect software for programming the Lifeline Vi, Vi+, Connect and Connect+ Once a unit has been configured, the programming file can be saved and then recalled as many times as required, therefore allowing a large number of units to be programmed using the same file, quickly and easily. Weight: 46g Dimensions: 34 x 16 x 69mm (WxHxD) Power: Powered by Lifeline home unit Lead length: 70cm USB TAPIT 51900/01 10

11 Telecare Telecare consists of various sensors placed around the home linked to a Lifeline home unit or other Tunstall telecare enabled system and monitored 24 hours a day, 365 days a year by a monitoring centre, allowing swift action to be taken should an incident occur. A wide range of sensors is now available that can help to manage risks within the home enabling people to live safely and independently for longer. The range of sensors provides greater reassurance and protection of users by monitoring for a diverse range of risks. TELECARE SENSORS WHICH SENSORS DO I NEED? The following pages contain the full list of available sensors that can be selected and interchanged to meet individual needs. To help you decide which sensors best suit your requirements we have included an easy reference guide at the end of this document. The guide lists a number of solutions and recommends and suggests which sensors should be used for each solution. A number of telecare alerting devices is also available to ensure the telecare user or their carer is quickly made aware of a telecare alarm (see page 28). TERMS OF REFERENCE Compatibility - the compatibility of each sensor with Lifeline home units and Tunstall telecare enabled systems is for guidance only. When Telecare Overlay is mentioned this refers to any grouped system that is fitted with 869MHz radio receivers. Battery Life - period indicated is the average life depending on usage. See battery info guide, for more details visit uk.tunstall.com/batteryinfo MYAMIE The MyAmie is a small, discreet pendant, operating on the 869MHz European Social Alarm frequency, which allows the user to raise an alarm call in an emergency, even if the home unit is out of reach or in another room. In response to feedback we ve designed a very comfortable to wear pendant that is half the size of the Amie+, yet the red button is a third larger. The unique oval design enables the pendant to be switched around for use with either a wide or a narrow wrist strap as well as supporting multiple wearing options wrist, neck, key ring, belt clip. MyAmie (869MHz) P68005/01 Weight: 7g Dimensions: 36 x 27 x 14mm (LxWxD) Range: Up to 50 metres (typical) Battery Life: Up to 7 years (non replaceable) Compatibility Lifeline Vi/Vi+/Connect/Connect+/400/4000+/ Telecare Overlay/Communicall Vi IP/Vi/Connect/CareAssist Note supplied with neck cord and wrist strap, other wearing options are available see page 35 11

12 TELECARE SENSORS ivi INTELLIGENT PENDANT (INC AUTO FALL DETECTION) The ivi intelligent pendant is a small, lightweight device and like other pendants, the ivi allows the wearer to press a help button to generate an alarm call when they need assistance from anywhere in their home, 24 hours a day. The ivi also provides an added layer of protection by automatically generating a call for assistance if a fall is detected and the wearer is unable to push the help button. The ivi has a range of wearing options, and is the only product of its kind to feature a not-worn alert*, which will notify the monitoring centre if the ivi has not registered movement for a period of time (3, 5 or 7 days), suggesting that the user has not worn it. ivi intelligent pendant (869 MHz) P68005/45 Weight: 25g Dimensions: 58 x 38 x 14mm (LxWxD) Range: Up to 50 metres (typical) Battery life: Up to 12 months (depending on usage) Battery type: H (see page 37) Personalise your ivi with a new sleeve. See page 36. Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist *Not-worn alert is only compatible with Lifeline Vi and Vi+ AMIE AND GEM 173MHz The Amie and Gem are personal triggers operating on the 173MHz frequency. They are supplied with a neck cord. Amie 1 (173MHz) P63000/01 Gem 1 (173MHz) P64000/01 Amie (active neck cord version) 2 P63000/02 GEM AMIE Compatibility - 1 Lifeline 1000/2000/3000/ For use with 173MHz Communicall Systems Note - other wearing options are available - see page AMIE Weight: 20g Dimensions: 31 x 58x 16mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 5 years - GEM Weight: 25g Dimensions: 48.5 x 47.5 x 16mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 5 years 12

13 ACCESS TRIGGER (CARER TRIGGER) This trigger is based on the MyAmie. It allows authorised carers to access a client s property once an alarm call has been raised and the need for onsite help has been determined. It works in conjunction with a Lifeline home unit* and electronic door locking mechanism to allow authorised access to a property, without the need to locate a keyholder, thereby reducing the time needed to get help to a user. TELECARE SENSORS Access Trigger (869MHz) P68005/10 *Compatibility - Lifeline Vi+/Connect+/4000+ (Part numbers 36000/447 & 36000/457 only) Note - the door entry system requires a lock release. Requires installation and survey on the type of door. It can be used on Communicall Connect to allow users to remotely answer door entry calls. It can also be used as a carer trigger. Weight: 7g Dimensions: 36 x 27 x 14mm (LxWxD) Range: Up to 50 metres (typical) Battery life: Up to 7 years (non replaceable) ARM/DISARM/ZONING TRIGGER This trigger, based on a MyAmie, allows users to arm the intruder functionality at the touch of a button on vacating their dwelling and then to disarm it in the same way as they re-enter. It can also be used as a zoning trigger to enable users to arm PIRs (movement detectors) downstairs whilst disabling sensors upstairs to allow movement during the night. This means that users will not need to beat the zoning delay time before the system arms, therefore users can take as much time as required to walk up the stairs without needing to panic. The trigger has a grey case in order to differentiate it from a trigger that raises a telecare alarm call and also has a key fob attachment to enable it to be attached to a key ring. Weight: 7g Dimensions: 36 x 27 x 14mm (LxWxD) Range: Up to 50 metres (typical) Battery life: Up to 7 years (non replaceable) Arm/Disarm/Zoning Trigger (869MHz) P68005/08 Compatibility - Lifeline 400 with part numbers 37000/345 and 37000/355, Lifeline with part numbers 36000/447 and 36000/457, LifelineVi/Vi+/GSM/ Connect/Connect+ Note - supplied with wall mounting clip and key ring accessory 13

14 TELECARE SENSORS BED OCCUPANCY SENSOR The Bed Occupancy Sensor is a solution for the protection of people who get up from their beds during the night and fail to return after a specified period of time has elapsed. An extend switch can also be connected to enable the user to easily extend the period of time before an alarm is raised e.g. when getting up at night to make a cup of tea. The sensor can also detect if clients have failed to go to bed at night or have not got up in the morning thus allowing carers to ascertain the cause. The sensor can be used with X10 controllers (see page 32) to turn on lights in order to minimise the risk of falling in the night. Bed Occupancy Sensor Mat under mattress Bed Occupancy Sensor Mat over/under mattress D A D A Control Unit (869MHz)* 41005/13 Extend Switch 41005/05 UNDER/OVER MATTRESS SENSOR UNDER MATTRESS SENSOR Weight: 0.8kg Dimensions Under/Over mattress sensor: 245 x 762 x 3mm (WxLxD) Under mattress sensor: 103 x 762 x 3mm (WxLxD) Control Unit: 95 x 160 x 35mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Control Unit battery - up to 2 years Sensor life: 1 year Battery type: E (x4) (see page 37) Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/Communicall Vi IP/Vi/Connect/CareAssist *Requires PDA emulator software. Call for more information. BED OCCUPANCY SENSOR (VIRTUAL) The Virtual Bed Absence Sensor generates an alarm if a client has got out of bed and has not returned after a specified period of time. The bed occupancy sensor mat is simply plugged into the universal sensor which sends the radio signal to the home unit. When the client gets out of the bed (during the monitoring period), the timer is started. If the timer expires before the client has got back into the bed then a Virtual Bed Absence event is generated. The virtual bed sensor can be combined with a Fast PIR, the timer on the bed sensor is extended each time the PIR detects activity after the client leaves their bed. This helps to reduce false calls where clients have not fallen but have decided, for example, to go to the kitchen to make a drink. The sensor also provides the ability to remotely change time settings when the client s needs change helping to reduce service costs. By adding a MyLife adapter to the Lifeline Vi+, telecare alerting devices such as X10 and DDA pager solutions or light control can also be used (see pages 28-31). Bed Occupancy Sensor Mat under mattress Bed Occupancy Sensor Mat over/under mattress D A D A Universal Sensor (869MHz) 41005/30 Double Bed Adapter* S Compatibility - Lifeline Vi+/Connect+ (only). Note: Feature is programmed via PC Connect or remotely adjusted via PNC6. * Allows 2 Bed Sensor Mats to be connected to the universal sensor 14

15 BOGUS CALLER/PANIC BUTTON This trigger is based on the Gem+ and comes complete with a wall-mounting bracket, for location by a doorway when using as a bogus caller button, or in other areas of a dwelling, when using as a panic button. Bogus Caller/Panic Button (869MHz) P67005/90 Compatibility - Lifeline Vi/Vi+/Connect/GSM/Connect+/400/4000+/Telecare Overlay/ Communicall Vi/Communicall ViIP/CareAssist Weight: 25g Dimensions: 48.5 x 16 x 47.5mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 5 years TELECARE SENSORS CHAIR OCCUPANCY SENSOR The Chair Occupancy Sensor provides real time alerts when a client leaves a chair in order to help prevent falls and also to notify carers of potential issues with wheelchair users. The sensor can be used with X10 controllers (see page 32) to turn on lights in order to minimise the risk of falling. Chair Occupancy Sensor Mat D A Control Unit (869MHz)* 41005/13 Double Chair Adapter** S Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist *Requires PDA emulator software. Call for more information **Allows 2 Chair Sensor Mats to be connected to the universal sensor Weight: 0.8kg Sensor Mat: 365 x 175 x 3mm (WxLxD) Control Unit: 95 x 160 x 35mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Control Unit battery - up to 2 years Sensor life: 1 year Battery type: E (x4) (see page 37) CHAIR ABSENCE SENSOR (VIRTUAL) The Virtual Chair Absence Sensor generates an alarm if a client has got out of their chair and has not returned after a specified period of time. The chair occupancy sensor mat is simply plugged into the universal sensor which sends the radio signal to the home unit. When the client gets out of the chair (during the monitoring period), the timer is started. If the timer expires before the client has got back into the chair then a virtual chair absence event is generated. The virtual chair absence sensor can be combined with a Fast PIR, the timer on the chair sensor is extended each time the PIR detects activity after the client leaves their chair. This helps to reduce false calls where clients have not fallen but have decided, for example, to go to the kitchen to make a drink. The sensor also provides the ability to remotely change time settings when the client s needs change helping to reduce service costs. By adding a MyLife X10 + DDA adapter to the Lifeline Vi+, telecare alerting devices such as X10 and DDA pager solutions or light control can also be used (see pages 28-31). Chair Occupancy Sensor Mat D A Universal Sensor (869 MHz) 41005/30 Compatibility - Lifeline Vi+/Connect+ (only). Note: Feature is programmed via PC Connect or remotely adjusted via PNC6. *Allows 2 Chair Sensor Mats to be connected to the universal sensor 15

16 TELECARE SENSORS CARBON MONOXIDE ALARM The Carbon Monoxide Alarm provides an immediate alert when dangerous CO emissions have been detected due to a blocked flue or fault in a fuel burning appliance. Sealed battery with up to 7 year life avoids need for battery change. Carbon Monoxide Alarm (869MHz) 68005/98 Compatibility Lifeline 400/4000+/Vi/Vi+/GSM/Connect/Connect+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist IMPROVED 7 YEAR LIFE Weight: 178g Dimensions: 120 x 105 x 40mm (WxHxD) Range: Up to 50 metres (typical) Detector life: 7 years Radio Battery life: Up to 7 years DOOR USAGE SENSOR The universal sensor can also be used as a door usage sensor (see page 26). DOOR ENTRY SYSTEM The Door Entry System is used in conjunction with a standard television and telephone/lifeline unit in order to provide both visual and audible identification of a caller before an external door is opened. Once the caller has been identified, the door can be opened remotely by the end user. The system can also be used to open a door remotely from the monitoring centre in order to allow carers/emergency services access following receipt of an emergency call. Door Entry System Lock Release i81200/15a ies606 Compatibility Lifeline 400/4000+/Vi/Vi+/GSM/Connect/ Connect+/Telecare Overlay/Communicall/CareAssist Survey required to determine type of door lock required and compatibility ELECTRICAL USAGE SENSOR The Electrical Usage Sensor sends a radio signal to the Tunstall Lifeline home unit when a connected electrical appliance is switched on/off. It is intended for use as part of Tunstall s ADLife systems to indicate when telecare users have used a particular appliance such as a kettle, toaster or microwave. It can also be used as an additional input to inactivity monitoring. Electrical Usage Sensor (869MHz) 41005/22 Weight: 289g Dimensions: 63 x 118 x 39mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Radio up to 5 years 16

17 ENURESIS SENSORS An enuresis sensor provides a discreet and efficient means to detect instances of enuresis the moment they occur, ensuring carers can respond quickly if they are needed, but otherwise do not disturb the user s sleep. There are three types of sensor available depending on user needs: TELECARE SENSORS WIPE CLEAN ENURESIS SENSOR This consists of a thin, waterproof and durable sensor mat, which is positioned between the mattress and top sheet of a bed. The sensor mat is made of plastic and designed to enable the mat to be easily wiped clean and immediately reused following an alarm. Enuresis Sensor Kit (869MHz) 41005/21 (including control unit and sensor mat) Replacement Enuresis Sensor Mat S Weight: 0.8Kg Control Unit: 95 x 160 x 35mm (WxHxD) Sensor Mat: 20 x 540 x 1mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 2 years Battery type: E (x4) (see page 37) COTTON ENURESIS SENSOR* These cotton sheets are placed under the bedsheet and can be machine washed up to 50 times at normal temperatures, once the connecting cables are removed. Cotton enuresis sensor S Universal sensor lead S Universal sensor (see page 26) 41005/30 Weight: 0.25Kg Sensor Mat: 60 x 160 x 1mm (WxHxD) with 60 x 90mm sensing area Life: Up to 50 washes ABSORBENT ENURESIS SENSOR* This intelligent absorbent sheet with breathable, waterproof back supports people with mild nocturnal incontinence. A small amount of fluid (300ml) is absorbed without disturbing the user, while a major episode (500ml) will trigger the alarm. The sheet can be machine washed up to 50 times at 60 C and line-dried, or up to 30 times at 85 C and tumble dried. Absorbent enuresis sensor S Universal sensor lead S Universal sensor (see page 26) 41005/30 *Require universal sensor configured to enuresis radio message. Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Communicall Vi IP/ Vi/Connect/CareAssist Weight: 0.45Kg Sensor Mat: 90 x 60 x 1mm (WxHxD) sensing area Capacity: 1.6l Life: Up to 50 washes 17

18 TELECARE SENSORS EPILEPSY SENSORS Epilepsy sensors are used to monitor people with epilepsy while they sleep. Patented sensor technology detects a person s movement in bed and is able to differentiate normal movements from epileptic seizures. There are two types of sensor available: EMFIT TM EPILEPTIC SEIZURE ALARM EPILEPSY/SENSOR MAT 41000/06 EPILEPSY SENSOR MAT 41000/04 The bed sensor is extremely thin and contains no embedded wires or switches. It should be installed under a foam mattress or mattress cover (if using a sprung mattress), and positioned below the chest. The alarm triggers if it senses movements associated with a seizure for longer than the pre-set delay, which can be set to between 10 and 20 seconds. Epilepsy Sensor Kit (869MHz) 67005/59 (including sensor mat 41000/06, controller and radio transmitter) Replacement Epilepsy Sensor Mat 41000/04 Replacement Epilepsy Sensor Mat 41000/06 Weight: 245g (sensor mat) Dimensions Sensor Mat: 580 x 400 x 0.5mm (LxWxD) Companion Monitor: 89 x 68 x 29mm (LxWxD) Range: Up to 50 metres (typical) Battery life: Sensor mains powered with battery back-up. Radio transmitter up to 5 years Compatibility - Lifeline Vi/Vi+/GSM/Connect Connect+/400/ (except part numbers 36000/340 and 36000/350)/ Telecare Overlay/Communicall Connect/CareAssist Tunstall is not responsible for any outcome associated with the programming or use of the Epilepsy Sensor, responsibility for setting to individual requirements belongs to medically qualified personnel. ALERT-IT COMPANION MONITOR The companion monitor uses a discreet under-mattress bed sensor to detect movement together with a bedside monitor unit with an optional microphone to detect noise. These work together to sense various types of seizure and can be adjusted to the individual s unique requirements. The Companion sensor will work on most bed types and mattresses including profiling bed, memory foam and air flow mattresses. Companion Epilepsy monitor* S (includes monitor, sensor power adaptor and lead for connecting to a universal sensor) *Requires a universal sensor configured by epilepsy radio message Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+ (except part numbers 36000/340 and 36000/350)/Telecare Overlay/Communicall Vi IP/Vi/Connect/ CareAssist Tunstall is not responsible for any outcome associated with the programming or use of the Epilepsy Sensor, responsibility for setting to individual requirements belongs to medically qualified personnel. COMPANION EPILEPSY MONITOR S SENSOR MAT Weight: 89g Dimensions: 67.3 x 35 x 15mm (LxWxD) - BEDSIDE MONITOR Weight: 350g Dimensions: 220 x 110 x 44mm (LxWxD) Power source: 12volt plug top powers supply 18

19 VITALBASE FALL FALL DETECTOR The VitalBase FALL is a wrist worn Fall Detector designed to identify a serious fall that leads to a state of unconsciousness and immobility of the user. If such a fall is detected, the detector vibrates to alert the user that it is about to send a radio alarm signal to the Lifeline home unit. In order to reduce the number of false calls, should the user continue, or start to move again within a pre-set time limit after the fall, a call to the monitoring centre will not be raised. The detector then provides a further period (indicated by vibration) during which the user can proactively cancel the call by moving their arm/ detector. This extended cancellation period and vibration alert can now be disabled.* Other features include an alarm button, a hypoallergenic wrist strap, battery life (replaceable) of 2 years and a water resistant casing. Weight: 35g Dimensions: 46 x 38 x 12mm (LxWxD) Range: Up to 50m (typical) Battery life: Up to 2 years (replaceable) Battery type: J (see page 37) TELECARE SENSORS VitalBase FALL Fall Detector (869MHz) 67605/19 Compatibility - Lifeline Vi/Vi+/Connect/Connect+/400/4000+/ Telecare Overlay/Communicall Vi IP/Vi/Connect/CareAssist *This will increase the number of calls to the monitoring centre. FLOOD DETECTOR The Flood Detector is a neat unobtrusive wireless sensor that can provide an early warning of potential flood situations. The sensor is placed under the sink or in the bathroom next to the toilet or under the bath. If the detector senses water, the unit will provide two types of alarm. The first is a local audible alarm and the second will activate the Lifeline home unit or grouped telecare system, which will automatically raise a call at the monitoring centre. Flood Detector (869MHz) 67005/37 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 142g Dimensions: 90 x 31mm (WxD) Range: Up to 50 metres (typical) Radio Battery life: Up to 5 years average life Detector battery life: Up to 12 months Battery type: A/B (see page 37) 19

20 TELECARE SENSORS GAS SHUT OFF VALVE SOLUTION The Gas Shut Off Valve can be used to detect the leakage of gas and immediately turn off the gas supply to a dwelling or an individual appliance. It consists of the following: Control unit with key switch Gas shut off valve Natural gas detector Radio output module (869MHz) Please note that prior to ordering, a survey is required. Installation must be conducted by a Gas Safe registered gas fitter and electrician. Suitable for use with 1/2 gas pipes Suitable for use with 3/4 gas pipes Suitable for use with 1 gas pipes GS803 GS804 GS805 Weight: 450g Dimensions: 57 x 160 x 80mm (WxHxD) Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/Communicall Vi IP/Vi/Connect/CareAssist NATURAL GAS DETECTOR (PLUG IN) This Natural Gas Detector is designed to simplify the installation of a gas detector by removing the need for installation by a qualified electrician. It is supplied complete with standard UK mains plug (with 2 metre cable) and a preconfigured universal sensor. The two devices are conveniently mounted on a white plastic board with keyhole slots for easy wall mounting. It is recommended that a power socket safety cover is also used to reduce the likelihood of the plug being disconnected from the electricity supply. The safety covers are available in double and single socket versions. Natural Gas Detector (plug in) 41005/40 Single socket safety cover Double socket safety cover S S Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/Communicall Vi IP/Vi/Connect/CareAssist 20

21 NATURAL GAS DETECTOR The mains powered Natural Gas Detector provides an alert to the danger of gas leaks. Natural Gas Detector GS831 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/4000/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Note - The universal sensor can be used to wirelessly connect the Natural Gas Detector to the Lifeline Vi/Vi+/Connect/Connect+/400/4000+ home unit. Requires installation by a qualified electrician. Weight: 370g Dimensions: 75 x 155 x 42mm (WxHxD) Detector life: Up to 5 years Power: Mains TELECARE SENSORS HEAT DETECTOR The wireless heat detector provides additional protection against the risk of fires in rooms where smoke detectors are unsuitable e.g. kitchen. The detector is kitemarked to BS 5446 Part 2: 2003 and raises an alarm when the temperature reaches between 54 C and 62 C. Heat Detector 9000/81A Easi-fit Base (869 MHz) 67005/78 Compatibility - Lifeline Vi/Vi+/Connect/Connect+/4000/4000+/Communicall Vi IP/Vi/ Telecare Overlay/CareAssist Note - A heat detector and easi-fit base is required per installation Weight: 291g Dimensions: 145 x 78 mm (WxD) Range: Up to 50 metres (typical) Battery life: Detector = Up to 5 years (replaceable Lithium 9V) Radio transmitter = Up to 5 years (non replaceable) Detector life: Up to 10 years INDUCTIVE LOOP The inductive loop system helps to deliver high quality sound directly to hearing aids (with telecoil facility) from particular sources e.g. television, stereos and computers within the user s own home. In addition, when an alarm is raised or an incoming telephone call is received the inductive loop system will intelligently fade from the television sound over to the sound coming from the monitoring centre or caller, enabling them to communicate more easily with the user without interference from loud sound sources in the background. Inductive Loop System* D A *Requires installation Compatibility Lifeline Vi+/Connect+ with issue number E1 or later/communicall Connect speech module 21

22 TELECARE SENSORS MEDICATION DISPENSERS Medication Dispensers can be used to automatically provide access to medication over a 28 day period, providing audible and visual alerts to the user each time medication should be taken. If the user fails to access the medication, an alert is raised to the monitoring centre or carer so that action can be taken to ensure that the medication programme is maintained. The PivoTell Advance dispenser has the following enhancements; improved security, an LCD display and transportation alarm. PivoTell MK3/11 Medication Dispenser (869MHz) - PivoTell Mk3/ /81 29 Compartment Carousel - PivoTell Mk3/11* S PivoTell Tipper S PIVOTELL MK3/11 PIVOTELL ADVANCE - PIVOTELL ADVANCE Weight: 490g Carousel: 28 doses Dimensions: 190 x 180 x56mm (LxWxD) Range: Up to 30 metres (typical) Battery life: Up to 1 year Battery type: E (see page 37) Radio transmitter: Up to 5 years PivoTell key lock S PivoTell Advance Medication Dispenser (869MHz) - PivoTell Advance 67005/85 *Only for use with PivoTell MK3/11 dispenser (67005/81) **Only for use with PivoTell Advance dispenser (67005/85) PivoTell Advance Spare Time Discs (set of 3)** S PivoTell Advance Spare Tray Kit** (includes tray, lid and 3x day time discs) S PivoTell Tipper S PivoTell key lock S MINUET WATCH The Minuet Watch has been developed to help encourage telecare users to wear their personal triggers throughout the day. By combining an alarm button into a high quality watch, users are more likely to wear it and as a result will be provided with additional protection as their ability to raise an alarm call is increased. The Swiss designed watch is waterproof to IP67 standard to provide protection from brief submergence in water and also incorporates an LED to provide the user with visual reassurance that the alarm button has been pressed. Minuet Watch (869 MHz) 67605/06 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 24g Dimensions: 46 x 38 x 13mm (WxHxD) Range: Up to 50 metres Battery life: Watch = Up to 5 years (non replaceable) Radio Transmitter = Up to 3 years (replaceable CR2032) 22

23 PASSIVE INFRA RED DETECTOR (PIR) PIRs are wireless movement detectors that can be used to detect both movement (intruder monitoring) and lack of movement (inactivity monitoring). Fast PIR inc Pet Alley (869MHz) 67005/89 TELECARE SENSORS Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist - FAST PIR Weight: 142g Dimensions: 114 x 70 x 76mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 1 year Battery type: B (see page 37) PRESSURE MAT The Pressure Mat can be hardwired to a home unit or speech module or can be used in conjunction with a Universal Sensor to provide a wireless link. It can be used for inactivity and intruder monitoring. Pressure Mat GS140 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 450g Dimensions: 700 x 400 x 10mm (WxHxD) PROPERTY EXIT SENSOR The Property Exit Sensor provides real time alerts when a client has walked out of their door and not returned so that carers can ensure they are safe. The sensor can also provide an alert when a client has left an external door open for a specified period of time so that action can be taken to ensure that it is closed quickly and the building is secured. Property Exit Sensor (869MHz) 41005/15 (including PIR, Door Contacts and Control Unit) Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/ 4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 600g Dimensions Control Unit: 95 x 160 x 35mm (WxHxD) Keyswitch: 85 x 85 x 39mm (WxHxD) Contacts: 11 x 66 x 10mm (WxHxD) PIR: 65 x 108 x 77mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 1 year Battery type: E (see page 37) 23

24 TELECARE SENSORS PROPERTY EXIT SENSOR (VIRTUAL) The Virtual Property Exit Sensor (PES) combines a Fast PIR with a door usage sensor (universal sensor) to create a solution which can monitor a door or multiple doors if multiple PIRs/universal sensors are fitted. The system generates an alarm if a client leaves their home (during the monitoring period) and does not return within a set time. A quick code can be used to disable the Virtual PES allowing a carer to leave the property without raising an alarm, and settings can be altered remotely. By adding a MyLife X10 + DDA adapter to the system, telecare alerting devices such as X10 and DDA pager solutions can also be used (see pages 28-31). Fast PIR inc Pet Alley (869 MHz) 67005/89 Dual mode PIR (869 MHz) 67005/93 Universal Sensor (used in door usage mode) 41005/30 Compatibility - Lifeline Vi+/Connect+ RADIO PULL CORD The Radio Pull Cord can be strategically placed around the home, in order to provide a user with a convenient means of summoning help in an emergency. Radio Pull Cord (869MHz) 67005/36 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Not suitable for use in bathrooms. Weight: 90g Range: Up to 50 metres (typical) Battery life: Up to 5 years RADIO OUTPUT MODULE The Radio Output Module (ROM) allows wired devices, such as the Pressure Mat to raise an alarm call wirelessly thus eliminating the need to hardwire sensors. ROM (869MHz) 67005/35 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 68g Dimensions: 51 x 75 x 25mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 5 years 24

25 SMOKE DETECTOR Tunstall Smoke Detectors provide increased reassurance by raising an alarm call at the monitoring centre while also activating a local audible alarm. This optical smoke detector has also been improved with the following features: one battery for both the detector and radio transmission, accredited to EN14604:2009 and battery life of up to 10 years. Smoke Detector (869MHz) 68005/96 Replacement base D A Compatiblity - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 155g Dimensions: 100 x 51mm (WxD) Range: Up to 50 metres (typical) Battery life: Up to 10 years Detector life: Up to 10 years Battery type: B (see page 37) TELECARE SENSORS TEMPERATURE EXTREMES SENSOR The Temperature Extremes Sensor monitors for excessively high and low temperatures and a rapid rate of rise in temperature. It is typically installed on the ceiling or wall in the kitchen to protect people and property against extremes of temperature. Four versions are available which provide a different high temperature alert setting. Temp Extremes Sensor 2/35 C (869MHz) 69005/03 Temp Extremes Sensor 2/42 C (869MHz) 69005/05 Temp Extremes Sensor 12/42 C (869MHz) 69005/04 Temp Extremes Sensor 16/42 C (869MHz) 69005/06 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 168g Dimensions: 83 x 108 x 37mm (WxHxD) Range: Up to 50 metres (typical) Power supply: 3 x AAA batteries Battery life: Up to 2 years Battery type: F (see page 37) 25

26 TELECARE SENSORS UNIVERSAL SENSOR The Universal Sensor provides additional benefits to the ROM by enabling wired devices and other equipment to raise wireless alarm calls and appropriate radio messages to home units using Plug and Play functionality. It can also be connected to the following devices to enable them to send radio signals to a compatible* Tunstall system: Natural Gas Detector Magnetic door sensors Bed sensor (ADlife + virtual sensor modes) Alert-It Epilepsy monitors Alert-It Enuresis cotton sheets Universal Sensor (869MHz) 41005/30 Weight: 70g Dimensions: 50 x 74 x 25mm (WxHxD) Battery life: Up to 5 years * Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/Communicall Vi/Communicall Vi IP/Vi/Connect/CareAssist 26

27 BELLMAN & SYMFON DESIGN FOR EARS Bellman & Symfon of Sweden specialise in designing and developing solutions for hearing and visual impairments. Their broad range of domestic alerting products can be used as a stand alone system or in combination with Tunstall s telecare sensors to provide 24 hour reassurance and support to users and carers. They can be used to alert users to the phone or doorbell ringing, or to telecare sensors in the home detecting an incident such as a fire or flood. 5 1 HEARING AND VISUAL IMPAIRMENT SOLUTIONS DURING THE DAY: If a telecare sensor such as the smoke detector is triggered the Lifeline Vi+ will notify the monitoring centre and the Bellman & Symfon receivers the Flash Receiver will notify the user that the monitoring centre is trying to reach him/her the Pager Receiver will alert the onsite carer DURING THE NIGHT: 1 If a telecare sensor such as the smoke detector is triggered 2 the Lifeline Vi+ will notify the monitoring centre and the Bellman & Symfon receivers 5 the Bed Shaker or Alarm Clock receiver will alert the onsite carer and/or user 27

28 HEARING AND VISUAL IMPAIRMENT SOLUTIONS YOU CAN CREATE A SENSORY IMPAIRMENT 1 - CHOOSE A TRANSMITTER PUSH BUTTON TRANSMITTER (DOORBELL) Can be used as a portable alarm. Just press the button, to notify the caregiver that you need immediate assistance. Also works as a wireless doorbell. Fit outside, close to the front door, and the transmitter will notify your receiver/s when a visitor pushes the button. Push Button Transmitter DOOR TRANSMITTER D A When someone rings the doorbell, it detects the sound and signals the receiver/s that alerts you with sound, vibrations and flashing lights (depending on the receiver chosen). Door Transmitter D A MYLIFE X10 + DDA* Created as part of the Tunstall and Bellman & Symfon exclusive partnership, the MyLife X10 + DDA connects to the Lifeline Vi+/Connect+ to send individual signals to the receiver for each telecare sensor activation. This enables the person using the receiver to immediately identify the specific telecare sensor that has activated the alarm. MyLife X10 + DDA 52900/53 * The MyLife X10 + DDA can be used with Lifeline Vi+/Connect+ instead of the telephone transmitter TELEPHONE TRANSMITTER* This device will signal your chosen receiver/s when the telephone rings, alerting you immediately. It can also be connected to the hardwired output of a Lifeline to signal to the receiver when a telecare sensor has activated. Telephone Transmitter D A * The telephone transmitter can be used with Lifeline Vi+/Connect or Communicall Vi/Connect 28