HP Instant Support Enterprise Edition

Transcription

1 HP Instant Support Enterprise Edition Supported Hardware/Software Platforms A HP-UX 11.0 & 11.i Operating Systems... 2 Microsoft Windows & Red Hat Linux with Insight Manager Agent Support... 2 Microsoft Windows & Red Hat Linux with Top Tools Support... 3 NonStop Servers... 4 OpenVMS Servers... 5 Tru64 UNIX Servers... 6 Other Operating Systems with Insight Manager Agent Support... 7 Storage Devices... 8 Switch Devices HP ISEE Client and Platform Upgrade & Obsolescence Information End of Life Futures... 12

2 HP-UX 11.0 & 11.i Operating Systems Legacy Servers (11.00 or later as supported by OS) A-Class (A400, A500) K-Class D-Class (D100, D200, D300) L-Class E-Class N-Class F-Class R-Class G-Class T-Class (T500, T520, T600) H-Class V-Class (V2200, V2250, V2500, V2600) I-Class Newly Named Servers (11i v1, 11 v2 or as supported by OS) rp2400 Series Servers (rp2400, rp2405, rp2430, rp2450, rp2470) rp3400 Series Servers (rp3410, rp3440) rp4400 Series Servers (rp4440) rp5400 Series Servers (rp5405, rp5410, rp5430, rp5450, rp5470) rp7400 Series Servers (rp7400, rp7405, rp7410, rp7420) rp8400 Series Servers (rp8400, rp8420) Blade Server (bp2200, bh3700, bh3710, bh7800) Superdome Carrier-grade Servers (rp2450, cx2600, rp5470) rx1600 Integrity Series Servers (rx1600, rx1620) rx2600 Integrity Series Servers (rx2600, rx2620) rx4600 Integrity Series Servers (rx4610, rx4640) rx5600 Integrity Servers (rx5670) rx7600 Integrity Series Servers (rx7620) rx8600 Integrity Series Servers (rx8620) rx9600 Integrity Series Servers (rx9610) Integrity Superdome Microsoft Windows & Red Hat Linux with Insight Manager Agent Support ProLiant Servers BL Series CL Series DL Series ML Series TaskSmart N Series On these servers, the following operating systems are supported: Microsoft Windows 2000 Server & Advanced Server Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 Datacenter Edition Microsoft Windows Server for 64-bit server editions Red Hat Linux 7.1, 7.2, 7.3 & 8.0 Red Hat Enterprise Linux ES/AS 2.1 Red Hat Enterprise Linux ES/AS 3.* 2

3 Red Hat Enterprise Linux ES/AS 4.0 (on 32-bit ProLiants only) Red Hat Enterprise Linux ES/AS 4.* (with central management server only) HP Integrity Servers rx1600 Integrity Series Servers (rx1600, rx1620) rx4600 Integrity Series Servers (rx4610, rx4640) rx8600 Integrity Series Servers (rx8620) rx2600 Integrity Series Servers (rx2600, rx2620) rx7600 Integrity Series Servers (rx7620) Integrity Superdome On these servers, the following operating systems are supported: Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 Datacenter Edition Red Hat Enterprise Linux ES/AS 3.* (with central management server only) Red Hat Enterprise Linux ES/AS 4.* (with central management server only) The Insight Manager kit for these servers is HP Insight Management Agents for Integrity servers with Windows. Red Hat Enterprise Linux ES/AS 3.0 for the Itanium(r) Processor (with central management server only) rx7600 Integrity Series Servers (rx7620) Integrity Superdome rx8600 Integrity Series Servers (rx8620) The Insight Manager kit for these servers is HP Insight Management Agents for Linux on Integrity Servers. Note: ISEE does not support Windows or Linux Clusters Microsoft Windows & Red Hat Linux with Top Tools Support Legacy Servers lc 3 lh 3 lt 6000r lpr lh 4/lh 4r tc3100** lp 1000r lxr 8000 tc3400** lxr 8500 lh 3000r lp 2000r lh 3000 U3 lc 2000 lh 6000 lc 2000r lh 6000r lc 2000 U3 lh 6000 U3 lh 3000 e 800 **The Server Agents have limited functionality on tc3100 and tc4100 unless the optional Remote Management Card is installed. It can be purchased directly from HP Online Shopping or through your HP sales representative. 3

4 On these servers, the following operating systems are supported: Microsoft Windows 2000 Server and Advanced Server Red Hat Linux 7.1 & 7.2 Note: ISEE is not supported at this point on AMD Opteron 64-bit platforms and ISEE does not support Windows or Linux Clusters. NonStop Servers The minimum PC hardware configuration for the NSC is currently 256 megabytes of memory and a 500 megahertz processor. Additional memory may be required for larger system configurations managed by the NSC, and at least 512 megabytes is recommended. New system orders currently ship with an Evo D530 with 1024 megabytes of memory. Currently, the NSC contains a single NIC used for local networking to the NSK servers being managed. In order to use ISEE, a second NIC or a USB adapter will be required in order to provide internet access. New NSCs shipped after release of G06.24 will include 2 NICs. The ISEE Windows Client currently requires at least 64 megabytes of memory and 20 megabytes of disk space. In future releases, if additional capabilities require additional resources that might affect the PC hardware specification. Customer Site Software Dependencies ISEE support configuration on the NSC requires the following software: ISEE Windows Client version A or greater Windows XP Professional Service Pack 1 OSM Notification Director T0632AAJ or greater. This version of the ND will be compatible with NSK OS G06.08 and later Internet Explorer 6.0 Sun Java Runtime Environment (JRE) 1.4.1_03 Microsoft Java Virtual Machine (JVM) Microsoft xml parser Servers Supported NSK S-Series Servers: S7000, S70000, S72000, S74, S7400, S74000 S76, S760, S7600, S76000 S78, S780, S7800, S78000 S86000, S

5 OpenVMS Servers TS15, TS20, TS40, TS202C DS10, DS10L, DS15 DS20, DS20E, DS20L, DS25 ES40, ES45, ES47 ES80 Model 4 SC45 GS80, GS160, GS320 GS1280 On these servers, the following operating systems are supported: OpenVMS V7.2-2 OpenVMS V7.3-1 OpenVMS V7.3-2 OpenVMS V8.2 Legacy Alpha OpenVMS is supported on the following servers: AlphaServer 800 5/xxx AlphaServer /xxx AlphaServer 8200/8400 5/300/350/440/625 AlphaServer /xxx AlphaServer /375/400 AlphaStation 533au2 AXPvme AlphaServer /200 AlphaServer 2100 RM DEC /375 AlphaServer 1000A AlphaServer /xxx DEC /266 AlphaServer 1000A 5/xxx AlphaServer 2100 DEC /375/400 AlphaServer /xxx AlphaServer 4000/4100 5/xxx With the following devices attached: I/O Adapters KDM70 HSxxx Battery Failure Notification MSCP DSA Disks: RA60 RA70 RA71 RA72 RA73 RA80 RA81 RA82 RA90 RA92 HS Array Controllers: HSD30/40/50 HSG80 HSJ30/40/50/80 HSZ40/50/70 RAxx Devices MSCP DSSI Disks: RF30 RF31 RF31F RF35 RF70 RF71 RF72 RF73 Legacy OpenVMS VAX is supported on all supported VAX servers and the following devices are supported: HSxxx Battery Failure Notification HS Array Controllers: HSD30/40/50 HSG80 HSJ30/40/50 HSZ40/50/70 MSCP DSA Disks: RA60 RA70 RA71 RA72 RA73 RA80 RA81 RA82 RA90 RA92 MSCP DSSI Storage Disks: RF30 5

6 Integrity Servers Open VMS 8.2 is supported on the following Integrity servers: rx1600 Integrity Series Servers (rx1600, rx1620) rx4600 Integrity Series Servers (rx4640) rx2600 Integrity Series servers (rx2600, rx2620) Integrity Superdome Tru64 UNIX Servers DS10, DS10L DS 15 DS20, DS20E, DS20L DS25 ES40, ES45 ES80 Model 4 GS80, GS160, GS320 GS1280 TS20, TS40, TS202C On these servers, the following operating systems are supported: Tru64 UNIX V4.0F Tru64 UNIX V4.0G Tru64 UNIX V5.0A True64 UNIX V5.1A Tru64 UNIX V5.1B Legacy Tru64 UNIX is supported on the following servers: AlphaServer 800 5/xxx AlphaServer 2100A 5/xxx AlphaServer 8200/8400 AlphaServer /xxx AlphaServer 2100A RM AlphaServer 8200/8400 5/xxx AlphaServer /200 AlphaServer /xxx GS60/GS60e 6/xxx AlphaServer 1000A 4/266 AlphaServer 2100 RM GS140 6/xxx 5/375 AlphaServer /xxx AlphaServer /xxx AlphaStation 533au2 AXPvme AlphaServer /xxx AlphaServer 4000/4100 DEC /xxx AlphaServer 2000 AlphaServer 8200/8400 DEC /375/400 5/300/350/440/625 AlphaServer 2000A 5/xxx With the following devices attached: HSxxx Battery Failure Notification HS Array Controllers : HSG80 HSZ40/50/70 MSCP DSA Disks : MSCP DSA disks are fully supported for analysis by DECevent MSCP DSSI Disks : MSCP DSSI disks are fully supported for analysis by DECevent 6

7 Other Operating Systems with Insight Manager Agent Support With the configuration of a central management server, end-point server devices which are supported with Insight Manager agents may be configured for event notification to HP Support via ISEE. The products and operating systems supported in this configuration are: ProLiant Servers BL Series CL Series DL Series ML Series TaskSmart N Series On these servers, the following operating systems are supported: Novell Netware 4.2, 5.1 & 6.0 Red Hat Enterprise Linux ES/AS 3.0+ Microsoft Windows NT 4.0* SCO Open Unix 8 SCO UnixWare 7 SuSE Linux Enterprise Server 7, Server 8 & Server 9 United Linux 1.0* VMware ESX Server 2.1.x, 2.5.* * HP Insight Manager agents no longer will be updated. No additional testing will occur for the IM qualification. HP Integrity Servers rx1600 Integrity Series Servers (rx1600, rx1620) rx4600 Integrity Series Servers (rx4610, rx4640) rx8600 Integrity Series Servers (rx8620) rx2600 Integrity Series Servers (rx2600, rx2620) rx7600 Integrity Series Servers (rx7620) Integrity Superdome On these servers, the following operating systems are supported: SuSE Linux Enterprise Server 9 For the latest operating systems which may be supported in these configurations, please see the HP System Insight Manager product information. 7

8 Storage Devices Enterprise Storage Arrays Configuration on the XP SVP support the enterprise disk arrays: XP 128 XP 1024 XP12000 With special configuration on an SMA to which EVA devices are attached, ISEE will support EVA devices. This support configuration is dependent upon WEBES 4.3 or later on the SMA. The EVA devices supported are: EVA5000 EVA6000 EVA8000 On VCS V2.0x and V3.0x for HSV100 and HSV110 controllers. Mid-range Arrays Storage devices supported on HP-UX, Red Hat, Windows, and other heterogeneous environments virtual array 7400 virtual array 7410 With special configuration on an SMA to which EVA devices are attached, ISEE will support EVA devices. This support configuration is dependent upon WEBES 4.3 or later on the SMA. The EVA devices supported are: EVA3000 EVA4000 On VCS V2.0x and V3.0x for HSV100 and HSV110 controllers. Entry-level Arrays Storage devices supported on HP-UX, Red Hat, Windows, and other heterogeneous environments: virtual array 7100 virtual array 7110 Modular Smart Array (SMA) support: MSA20, MSA30 MSA1500 MSA1000, MSA500G2 MSA1500 cs Disk Systems Storage devices supported on IBM AIX, HP-UX, Novell Netware, Sun Solaris and other heterogeneous environments: disk system 2100 (DS2100/DS2110) disk system 2300 (DS2300) disk system 2405 (DS2405) disk system 2110 (DS2110, DS2120) disk system 2400 (DS2400) 8

9 Storage Devices attached to Alpha or ProLiant Servers EZ4X/EZ6X HSG60/HSG80/HSZXX EZ5X/EZ7X HSG60/HSG80 KGPSA-CA/KGPSA-BC/ KGPSA-BY/KGPSA-CB/ KGPSA-CX/KGPSA-CY FCA2384/FCA2354/FCA2404/ FCA2406 Smart Array 5304 Controller Modular SAN Array 1000 EMA16000, MA8000/EMA12000, RA8000/ESA12000 MA6000 RA3000 KZPSC/KZPAC/KZPBA/KZPCM/ KZPSA/KZPCC/KSPEA CKGPSA-CA/KGPSA-BC/ FCA2384/FCA2354/FCA2404/ KGPSA-BY/KGPSA-B/ FCA2406 KGPSA-CX/KGPSA-CY CCMAB-AA CIPCA-BA StorageWorks SAN 1GHZ Switch: 8/16/8-EL/16-EL Integrated-32/64 Storage Servers (NAS) StorageWorks SAN 2GHZ Switch: 2-16/ 2-8EL/2-16EL ISEE supports the complete range of Storage Server/NAS solutions for small business, branch office and enterprise data center customers. HP ProLiant DL380 G4 Storage Server HP ProLiant DL580 G2 Storage Server HP ProLiant ML350 G4 Storage Server HP ProLiant ML370 G4 Storage Server Legacy StorageWorks NAS HP StorageWorks NAS 500s HP StorageWorks NAS B2000 HP StorageWorks NAS 2000s HP StorageWorks NAS B3000 HP StorageWorks NAS 4000s HP StorageWorks NAS E7000 HP StorageWorks NAS 9000s 9

10 Switch Devices B-Series Switches Brocade 4gb SAN Cube Switch Brocade 4GB SAN Cube Switch Full Fabric Brocade 4gb SAN Cube Switch Power Pack 2/128 (32-port) Base 2/128 (32-port) Power Pack 4/32 Full SAN Switch 4Gb, 32 port model SAN Switch, with 32 ports activated and Power Pack software bundle 4/32 Base SAN Switch 2/16N Power Pack GSA 2/16N Power Pack 2/16V Base GSA 2/16V Base 2/16N Full Fabric GSA 2/16N Full Fabric 2/8V Base GSA 2/8V Base 2/8V Power Pack GSA 2/8V Power Pack M-Series Devices McDate Cube Switch Director 2/140 (32 port) Draco IV - Edge Switch 2/24 Draco V - Edge Switch 2/12 HA Fabric Manager Server OSEM version or later is required to support these devices. Please see the OSEM documentation as appropriate. 10

11 HP ISEE Client and Platform Upgrade & Obsolescence Information Upon the release of A.03.95, A clients will enter end of life support. The A clients will be supported until the next release of the clients with ISEE. Exceptions to this policy are as noted below. Native client upgrades supported are: A A A A A A HP-UX 11.0/11.11 * * N/A Y Y R HP-UX * * N/A Y Y R Microsoft Windows 2000 * * * Y Y R Microsoft Windows Server 2003 Open VMS V7.2-2, V7.3-1, V7.3-2 Alpha Open VMS V8.2 Alpha & Integrity Red Hat Linux 7.1, 7.2, 7.3, 8.0 RH Enterprise Linux 2.1 AS/ES RH Enterprise Linux 2.1 AS/ES for Itanium RH Enterprise Linux 3.0 AS/ES for ProLiant RH Enterprise Linux 4.0 AS/ES for ProLiant Tru64 UNIX V4.0F/G, 5.0A, V5.1A, V5.1B * * Y Y R * N/A Y N/A N N/A N * Y N/A N/A Y Y * Y N/A N/A Y R * Y N/A N/A Y R N/A N/A N/A N/A Y R N/A N/A N/A N/A N/A R Y N/A Y N/A N * - Obsolete Y enters End of Support life Y - Support for upgrade - No client N No client released R New client released N/A - not applicable (a new client was not released) ISEE client versions A.01.00, A.02.00, A.02.50, A are obsolete and not supported on any operating systems. 11

12 In addition to HP products, ISEE clients are available for other selected manufactures equipment: A A A A A B Sun Solaris 2.6, 2.7, 8, 9 * Y N/A N/A N/A R OS/400 5.X for IBM iseries R AIX 4.3 to 5.2 for IBM pseries R * - Obsolete Y enters End of Support life Y - Support for upgrade N/A - not applicable (a new client was not released) - No client N No client released R New client released Sun and IBM servers covered by HP support contracts are eligible for remote monitoring. For more details and for access to the ISEE client software, please contact your local account team. End of Life Futures In the next release of ISEE the following operating system native client support is expected to be dropped: Open VMS 7.2-2, V7.3-1, V7.3-2 Alpha Reference Prior version support for HP OpenVMS Systems Red Hat Linux 7.1, 7.2, 7.3, 8.0 Tru64 UNIX V5.1 12