Quest Management Pack for AS400. Written by Quest Software, Inc.

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1 Quest Management Pack for AS400 Written by Quest Software, Inc.

2 2009 Quest Software, Inc. ALL RIGHTS RESERVED. This document contains proprietary information, protected by copyright. No part of this document may be reproduced or transmitted for any purpose other than the reader's personal use without the written permission of Quest Software, Inc. WARRANTY The information contained in this document is subject to change without notice. Quest Software makes no warranty of any kind with respect to this information. QUEST SOFTWARE SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF THE MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Quest Software shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. TRADEMARKS Quest, Quest Software, SharePlex, and the Quest Software logo are trademarks and registered trademarks of Quest Software, Inc. in the United States of America and other countries. Other trademarks and registered trademarks used in this document are property of their respective owners. World Headquarters 5 Polaris Way Aliso Viejo, CA info@quest.com Please refer to our Web site ( for regional and international office information. Updated January 17, 2009

3 CONTENTS QUEST MANAGEMENT PACK FOR AS AS400 Alerts... 1 AS400 Critical Processes... 1 AS400 Performance Metrics... 2 Quest Software AS400 Architecture... 3 Architecture diagrams... 4 Architecture Specifics... 8 ABOUT QUEST SOFTWARE, INC....9 CONTACTING QUEST SOFTWARE... 9 CONTACTING QUEST SUPPORT... 9 i

4 QUEST MANAGEMENT PACK FOR AS400 Quest Management Pack for AS400 Quest Management Pack (QMP) for AS400 (for both Operations Manager 2007 and 2005 Editions) provides AS400 integration with Microsoft System Center Operations Manager 2007 (OpsMgr), Microsoft Operations Manager 2005 (MOM), Microsoft System Center Configuration Manager 2007 (SCCM) and System Management Server 2003 (SMS). Enterprises that rely on the AS400 environment know how important it is to have access to the AS400 messages from their systems/lpars. By providing AS400 messages to the OpsMgr/MOM environment, customers who rely on Microsoft servers and AS400 systems are able to view both environments from a single enterprise management framework, OpsMgr/MOM. In addition, customers will be able to perform automation on the AS400 messages by using the rich set of features provided with OpsMgr/MOM in combination with the Quest Software AS400 solution. With this tool, you are able to issue commands to the AS400 right from within OpsMgr/MOM. This can be done right from the OpsMgr/MOM GUI or from an automation script. In addition to automation, the Quest Software AS400 solution provides a simple yet powerful filtering mechanism on the AS400 messages so you have complete control over which messages get displayed in the OpsMgr/MOM console. Basic AS400 performance metrics are also collected into OpsMgr/MOM which can then be graphed in real-time and/or post-analyzed for capacity planning purposes. OpsMgr/MOM reports can also be used against the AS400 collected data. If you need all your hardware and software assets in a single repository, you can use Microsoft SCCM/SMS to collect information about all your AS400 hardware and software assets (including PTFs!). The Quest Software AS400 solution ties the Windows environment (OpsMgr/MOM) to the AS400 environment using IBM s Client Access SDK/APIs (please see the architecture section below). AS400 Alerts Any message from any AS400 Message Queue. Out of the box, every QSYSOPR message is captured and turned into a OpsMgr/MOM alert (again, you may incorporate ANY AS400 Message Queue into the OpsMgr/MOM environment). The user friendly Message filter database allows you to filter this collection of messages so operations only sees true AS400 alerts. Alerts are collected from the AS400 using a Message Queue break-handler program (written in CL and the source code is provided in the event you would like to customize). AS400 Critical Processes Using OpsMgr/MOM (via the Quest AS400 solution), you can monitor for AS400 critical processes (AS400 jobs). Combined with automatically restarting any critical process, you can ensure your AS400 is running all necessary jobs for your environment. 1

5 Technical Brief AS400 Performance Metrics Note, the threshold values (and comparator column) are adjustable to meet the monitoring needs of your environment. METRICCATEGORY METRIC COMPARATOR THRESHOLD CPU % Processing Unit Used GE 95 Jobs In system GE 5000 Memory % Permanent Addresses GE 95 Memory % Temporary Addresses GE 95 Disk % System ASP Used GT 90 Disk Unprotected Storage Used GT 90 Mem. Pool *MACHINE:Database faults GT 10 Mem. Pool *MACHINE:Database pages GT 10 Mem. Pool *MACHINE:Non-Database faults GT 10 Mem. Pool *MACHINE:Non-Database pages GT 10 Mem. Pool *MACHINE:Thread Active to Wait GT 10 Mem. Pool *MACHINE:Thread Wait to Ineligible GT 10 Mem. Pool *MACHINE:Thread Active to Ineligible GT 10 Mem. Pool *BASE:Database faults GT 10 Mem. Pool *BASE:Database pages GT 10 Mem. Pool *BASE:Non-Database faults GT 10 Mem. Pool *BASE:Non-Database pages GT 10 Mem. Pool *BASE:Thread Active to Wait GT 10 Mem. Pool *BASE:Thread Wait to Ineligible GT 10 Mem. Pool *BASE:Thread Active to Ineligible GT 10 Mem. Pool *INTERACT:Database faults GT 10 Mem. Pool *INTERACT:Database pages GT 10 Mem. Pool *INTERACT:Non-Database faults GT 10 Mem. Pool *INTERACT:Non-Database pages GT 10 Mem. Pool *INTERACT:Thread Active to Wait GT 10 Mem. Pool *INTERACT:Thread Wait to Ineligible GT 10 Mem. Pool *INTERACT:Thread Active to Ineligible GT 10 2

6 Quest Management Pack for AS400 METRICCATEGORY METRIC COMPARATOR THRESHOLD Mem. Pool *SPOOL:Database faults GT 10 Mem. Pool *SPOOL:Database pages GT 10 Mem. Pool *SPOOL:Non-Database faults GT 10 Mem. Pool *SPOOL:Non-Database pages GT 10 Mem. Pool *SPOOL:Thread Active to Wait GT 10 Mem. Pool *SPOOL:Thread Wait to Ineligible GT 10 Mem. Pool *SPOOL:Thread Active to Ineligible GT 10 Quest Software AS400 Architecture Quest Software implemented AS400 monitoring/automation for System Center products using Microsoft technologies and languages in combination with the IBM Client Access SDK. The AS400 solution also requires an AS400 break-handler program (job) to be running on the AS400. Since IBM Client Access is part of the base software package that comes with the AS400 Operating System, it makes sense to utilize this interface in combination with the power of the Microsoft technologies and languages. 3

7 Technical Brief Architecture diagrams 4

8 Quest Management Pack for AS400 5

9 Technical Brief 6

10 Quest Management Pack for AS400 7

11 Technical Brief Architecture Specifics The component architecture for the Quest Software solution is shown above. This product conforms to the standards put forth by the DMTF and implemented by Microsoft on all of their modern operating systems. These standards (known as Common Information Model (CIM)) allow a heterogeneous enterprise data center the ability to monitor and control all of the systems contained within it. Currently, Quest Software s role in this implementation is to provide the AS400 interface for the Microsoft System Center products. 8

12 ABOUT QUEST SOFTWARE, INC. Quest Management Pack for AS400 Quest Software, Inc., a leading enterprise systems management vendor, delivers innovative products that help organizations get more performance and productivity from their applications, databases, Windows infrastructure and virtual environments. Through a deep expertise in IT operations and a continued focus on what works best, Quest helps more than 100,000 customers worldwide meet higher expectations for enterprise IT. Quest provides customers with client management as well as server and desktop virtualization solutions through its subsidiaries, ScriptLogic and Vizioncore. Quest Software can be found in offices around the globe and at Contacting Quest Software Phone: Mail: Web site: (United States and Canada) info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA USA Please refer to our Web site for regional and international office information. Contacting Quest Support Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract. Quest Support provides around the clock coverage with SupportLink, our web self-service. Visit SupportLink at From SupportLink, you can do the following: Quickly find thousands of solutions (Knowledgebase articles/documents). Download patches and upgrades. Seek help from a Support engineer. Log and update your case, and check its status. View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures. The guide is available at: Support Guide.pdf 9