Project 12: Airport SMS Software Analysis

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1 Project : Airport SMS Software Analysis Presented by: Steven Goetz, Southern Illinois University Matthew Romero, Southern Illinois University Yamini Gowda, The Ohio State University Alyssa Manning, The Ohio State University The Aviation, Aeronautics, and Aerospace International Research Conference January 5-8, 5

2 The Team FAA Lauren Vitagliano, Technical Monitor Keri Lyons, Sponsor The Ohio State University Seth Young, Project Lead Shawn Pruchnicki, Management Support Southern Illinois University Mike Robertson, Technical Lead Bryan Harrison, Research Support

3 Executive Summary Purpose Understand the software used by airports to manage their SMS Goal Provide the FAA with guidance towards recommending SMS software for airports, including minimum functionality standards Software Analysis Reviewed commercially available SMS software products Survey Accessed the airport community to see how they re using SMS software

4 Research Design Part I Literature review and background Part II Review of commercially available SMS software products Part III Survey of airports that have some level of knowledge of SMS and have used some sort of software to manage their SMS 4

5 Part I SMS Background Safety Management Systems High-Risk Industries Nuclear, maritime, petroleum, rail New Era in Aviation Safety 9 97s = Technical Era 97s min-99s = Human Factors Era Mid-99s Today = Organizational Era 5

6 Part I SMS Background SMS at Airports 7 Pilot Project # Participants 8 Pilot Project # 9 Participants Implementation Study 4 Participants 4 Robertson, Harrison, Ruiz 4 Airports w/ SMS 6

7 Part II - Software Evaluation Identify SMS Software Basic Internet search for software related to Safety Management Systems different software systems were identified 6 of the software systems provided a demonstration or trial airport-specific for general industry 7

8 Part II - Software Evaluation Methodology Identify the basic functionalities of the software 8

9 Part II - Software Evaluation ICAO SMM Provided a basis from which we created the list of software functionalities 9

10 7 Software Attributes Identified Software Evaluation Administrative Web-Based Off-Line Access Mobile Applications Individual Login Public Access Data Backup Data Export Technical Support Policy and Objectives SMS Manual Builder Gap Analysis Tool Implementation Plan Document Upload Software Design Based on ICAO/FAA Safety Risk Management Mandatory Hazard Reports Voluntary Hazard Reporting Confidential Hazard Reporting Customizable Surveys Risk Assessment Customizable Risk Matrix Risk Mitigation Planning Notification to Safety Manager Incident Assignment Hazard Report Feedback to Original Reporter Safety Assurance Audits Incident/Accident Investigations Trend Analysis Trend Analysis: Mapping with GIS Customizable Form Hazard Mitigation Tracking Safety Promotion Communication with rd Parties Internal Communication Training Modules Training Assessment Tools Integration with a Learning Management System Training Tracking for all Personnel Dashboard Must Read Alerts

11 Airport SMS Software Evaluation Administrative Capabilities Public Access 6 Off-Line Access 5 Mobile Applications 9 Web-Based Data Backup Technical Support Individual Login Data Export Aviation Specific Non-Aviation

12 Airport SMS Software Evaluation SMS Implementation and Policy Capabilities Implementation Plan Gap Analysis Tool SMS Manual Builder Software Design Based on ICAO/FAA 8 Document Upload Aviation Specific Non-Aviation

13 Airport SMS Software Evaluation Risk Management Capabilities Hazard Report Feedback to Original Reporter 8 Customizable Risk Matrix Risk Mitigation Planning Risk Assessment Customizable Surveys 9 Confidential Hazard Reporting Voluntary Hazard Reporting Incident Assignment Notification to Safety Manager 9 Mandatory Hazard Reports Aviation Specific Non-Aviation

14 Airport SMS Software Evaluation Safety Assurance Capabilities Trend Analysis:Mapping with GIS Hazard Mitigation Tracking Incident/Accident Investigations Audits Customizable form Trend Analysis Aviation Specific Non-Aviation

15 Airport SMS Software Evaluation Safety Promotion Capabilities Integration with a Learning Management System Training Modules 4 Training Assessment Tools 5 Communication with rd Parties 7 Dashboard 8 Must Read Alerts 9 Training Tracking for all Personnel 8 Internal Communication Aviation Specific Non-Aviation

16 Survey Results Developed a survey to be distributed to 45 domestic civil airports Survey Purpose Gauge the safety culture and Safety Management System implementation at airports 6

17 Survey Results Survey Content SMS Software Programs Capabilities and Features User Satisfaction What works and what does not? 7

18 Survey Results Responding airports-mostly small/medium hubs(npias classification) or Class I(4 CFR Part 9). Several airports continue to develop and implement SMS programs, while other have ceased implementation for now. 8

19 Survey Results Most airports had their softwares installed on a local network server, which was accessible from multiple computers on their network. Out of the 6 airports paying higher upfront costs, some were paying for in-house built software, while others paid for software products installed by vendors. Airports paying less upfront costs instead paid monthly subscription costs. About 9 airports said that SMS software was limited to only certain users. 9

20 Analysis Must have Nice to have Not desired

21 Analysis Administrative Capabilities Reported Capability Necessity by Percent Public Access 6 Public Access Off-Line Access 5 Off-Line Access Mobile Applications 9 Mobile Applications Web-Based Web-Based Data Backup Data Backup Technical Support Technical Support Individual Login Individual Login Data Export Data Export Aviation Specific Non-Aviation Must have Nice to have Not desired

22 Analysis SMS Implementation and Policy Capabilities Reported Capability Necessity by Percent Implementation Plan Implementation Plan Gap Analysis Tool Gap Analysis Tool SMS Manual Builder SMS Manual Builder Software Design Based on ICAO/FAA 8 Software Design Based on ICAO/FAA Document Upload Document Upload Aviation Specific Non-Aviation Must have Nice to have Not desired

23 Analysis Risk Management Capabilities Reported Capability Necessity by Percent Hazard Report Feedback to Original Reporter 8 Hazard Report Feedback to Original Reporter Customizable Risk Matrix Customizable Risk Matrix Risk Mitigation Planning Risk Mitigation Planning Risk Assessment Risk Assessment Customizable Surveys 9 Customizable Surveys Confidential Hazard Reporting Confidential Hazard Reporting Voluntary Hazard Reporting Voluntary Hazard Reporting Incident Assignment Incident Assignment Notification to Safety Manager 9 Notification to Safety Manager Mandatory Hazard Reports Mandatory Hazard Reports Aviation Specific Non-Aviation Must have Nice to have Not desired

24 Analysis Safety Assurance Capabilities Reported Capability Necessity by Percent Trend Analysis:Mapping with GIS Trend Analysis:Mapping with GIS Hazard Mitigation Tracking Hazard Mitigation Tracking Incident/Accident Investigations Incident/Accident Investigations Audits Audits Customizable form Customizable form Trend Analysis Trend Analysis Aviation Specific Non-Aviation Must have Nice to have Not desired

25 Analysis Safety Promotion Capabilities Reported Capability Necessity by Percent Integration with a Learning Management System Integration with a Learning Management System Training Modules 4 Training Modules Training Assessment Tools 5 Training Assessment Tools Communication with rd Parties 7 Communication with rd Parties Dashboard 8 Dashboard Must Read Alerts 9 Must Read Alerts Training Tracking for all Personnel 8 Training Tracking for all Personnel Internal Communication Internal Communication Aviation Specific Non-Aviation Must have Nice to have Not desired

26 Thank you! Questions? 6

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