14TH MALAYSIA CRM & CONTACT CENTRE INDUSTRY AWARDS 2013 WINNERS LIST. Placing Winner Company Name
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1 AWARDS Best Contact Centre Telemarketer (Open) CIK ROSMA BINTI CHE ABU BAKAR UTS Marketing Solutions Sdn Bhd SEE SIEW LENG DHL Express (M) Sdn Bhd MOHD AIMI BIN MOHAMMAD BOHARI MOHD FAREEZ BIN JURAIMI Maybank Group Customer Care Best Contact Centre Professional-Operations (under 100 seats) HALIJAH BINTI RASDI ETIQA Insurance Bhd SHAMINI A/P ARUMUGAM DHL Express (M) Sdn Bhd MD MAHAMUDUR RAHMAN Celcom Axiata Berhad Best Contact Centre Professional-Operations (over 100 seats) GOH CHI XIANG Citibank Berhad - Citiphone MOHAMAD REDDUAN BIN MAN ASTRO WONG CHEONG TAK TAN LI PING Best Contact Centre Professional-Non-Operations (under 100 seats) MICHAEL ONG CHU KWANG DHL Express (M) Sdn Bhd NASRUL AFANDI BIN SANUSI TNT Express Worldwide (M) Sdn Bhd VIGNESWARY A/P VADIVELOO TNT Express Worldwide (M) Sdn Bhd Best Contact Centre Professional-Non-Operations (over 100 seats) LOH SEOW VOON (LAURA) IRENE TOK Citibank Berhad - Citiphone KEONG CHEE CHOONG JECILLA SHANTHI JACOB JAYARAJ Best Contact Centre Team Leader-Operations (under 100 seats) ANTHONY THOMAS A/L LOURDUSAMY DHL Express (M) Sdn Bhd AIDILEZAN ABU SAMAH American Express (M) Sdn Bhd HARJIT SINGH AMERICK SINGH DHL Express (M) Sdn Bhd NIK FARHANIM BT NIK MOHD AZMIN ETIQA Insurance Bhd Page 1 of 6
2 AWARDS Best Contact Centre Team Leader-Operations (over 100 seats) KAVITA KUMARI A/P RAMAPURGRASH Celcom Axiata Berhad STEPHANIE SHEELA NAIR Paypal Malaysia Services Sdn Bhd JEAN CHEONG SHY MEI Best Contact Centre Team Leader-Non Operations (under 100 seats) MELISSA BINTI EDISON DANIALS Celcom Axiata Berhad ANTHONY JAISURAJ Convergys (M) Sdn Bhd AIN SUHARA BINTI NORUZMAN ETIQA Insurance Bhd Best Contact Centre Team Leader-Non Operations (over 100 seats) LORAINE LINGAM LIAW POOI KUAN American Express (M) Sdn Bhd SAYED MARUF RABBY Celcom Axiata Berhad Best Contact Centre Manager-Operations (under 100 seats) LEE CHING YEE TAN TEONG KEAT (ANDREW) NAGANATHER KANDASAMY Best Contact Centre Manager-Operations (over 100 seats) AUGUSTIN JASON CHAI AGNES LEE SOW CHAN AHMAD ZULKHAIRI B GHAZALI Best Contact Centre Manager-Non Operations (under 100 seats) JESSIE KHOH MEI LING DHL Express (M) Sdn Bhd ALEX SOLIMAN Shangri-La Hotels Marketing Sdn Bhd AZROL HISHAM Page 2 of 6
3 AWARDS Best Contact Centre Manager-Non Operations (over 100 seats) ANDREW TAN SIONG ENG FUZIAH MD SAAD Celcom Axiata Berhad VALLI A/P V.NAKARETTINAM Celcom Axiata Berhad CRM Programme Implementation Contact Centre (open) Celcom Axiata Berhad American Express (M) Sdn Bhd Most Creative Contact Centre (open) Paypal Malaysia Services Sdn Bhd UTS Marketing Solutions Sdn Bhd Most Green Contact Centre (open) Hewlett-Packard Asia Pacific Contact Center People Contact Centre (open) American Express (M) Sdn Bhd Maybank Group Customer Care Paypal Malaysia Services Sdn Bhd Process Excellence Contact Centre (open) Citibank Berhad-Citiphone Maybank Group Customer Care Page 3 of 6
4 AWARDS Social Media Programme Contact Centre (open) Technology Innovation Contact Centre (open) Citibank Berhad-Citiphone Video Contact Centre (open) Celcom Axiata Berhad Syarikat Bekalan Air Selangor Sdn Bhd Best New Comer Contact Centre (open) American Express (M) Sdn Bhd-KAIZEN American Express (M) Sdn Bhd-MCC Paypal Malaysia Services Sdn Bhd Best Outsourced Outbound Contact Centre (under 100 seats) Celcom Axiata Berhad-OUTBOUND Best Outsourced Outbound Contact Centre (over 100 seats) UTS Marketing Solutions Sdn Bhd Best Outsourced Inbound Contact Centre (under 100 seats) Hewlett-Packard Asia Pacific Contact Center - ELI LILLY Celcom Axiata Berhad-PREMIER AIA Shared Services Sdn Bhd Page 4 of 6
5 AWARDS Best Outsourced Inbound Contact Centre (over 100 seats) VADS Berhad-TMUC Celcom Axiata Berhad-UNIVERSAL Hewlett-Packard Asia Pacific Contact Center - ROYAL PHILIPS ELETRONICS Best In-house Outbound Contact Centre (under 100 seats) DHL Express (M) Sdn Bhd TNT Express Worldwide (M) Sdn Bhd Best In-house Outbound Contact Centre (over 100 seats) Bank Simpanan Nasional Best In-house Inbound Contact Centre (under 100 seats) DHL Express (M) Sdn Bhd TNT Express Worldwide (M) Sdn Bhd Kumpulan Wang Simpanan Pekerja Best In-house Inbound Contact Centre (over 100 seats) American Express (M) Sdn Bhd Dell Global Business Center Sdn Bhd Corporate Social Responsibility (open) TNT Express Worldwide (M) Sdn Bhd Industry Professional Development Achievement (open) Vigneswaran Sivalingam Page 5 of 6
6 AWARDS Government Contact Centre (open) Kumpulan Wang Simpanan Pekerja 1Malaysia One Call Centre National Tourism Malaysia Contact Centre Vendor Award-Best Overall Contact Centre Solution Implementation for INBOUND and Best CRM Solution Implementation (open) ANBIZ Sdn Bhd - Project: National Tourism Malaysia Contact Centre Vendor Award-Best Overall Contact Centre Solution Implementation for OUTBOUND and Best CRM Solution Implementation (open) ANBIZ Sdn Bhd - Project: Bank Kerjasama Rakyat Malaysia Berhad Vendor Award-Best CRM Solution Implementation (open) ANBIZ Sdn Bhd - Project: Siemens Malaysia Government Initiative Recognition 1Malaysia One Call Centre Best Best of the Best Contact Centre: In-house category (open)of the Best Contact Centre: In-house category (open) Best of the Best Contact Centre: Outsourced category (open) Celcom Axiata Berhad Page 6 of 6
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