EDUCATION CURRENT APPOINTMENTS DIDACTIC TEACHING EXERIENCE PROFESSIONAL EXPERIENCE

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1 DENISE M. KLINKER, PharmD, MBA UF College of Pharmacy, Office of Experiential Programs Office: (352) Center Drive, HPNP Building 212 Room 3302 Fax: (352) Gainesville, Florida EDUCATION UNIVERSITY OF FLORIDA, Gainesville, FL Doctor of Pharmacy, May 2003 Master of Business Administration, May 2003 CURRENT APPOINTMENTS UNIVERSITY OF FLORIDA, COLLEGE OF PHARMACY Clinical Assistant Professor, 2014 present Director of Experiential Programs, present DIDACTIC TEACHING EXERIENCE PRINCIPLES OF SYSTEM-BASED PRACTICE, 2016 present Hospital Medication Use System Part 1 Hospital Medication Use System Part 2 DOSAGE FORMS AND CONTEMPORARY PRACTICE 2015 present Quality Assurance and Quality Control for Sterile Compounding IV Sterile Compounding Final Product Verification INTRODUCTORY PHARMACY PRACTICE EXPERIENCE 1, Course Coordinator, 2014 present INTRODUCTORY PHARMACY PRACTICE EXPERIENCE 2, Course Coordinator, 2014 present INTRODUCTORY PHARMACY PRACTICE EXPERIENCE 3, Course Coordinator, Introduction to IV Sterile Compounding: Garbing Lab Introduction to IV Sterile Compounding: Aseptic Technique Lab INTRODUCTORY PHARMACY PRACTICE EXPERIENCE 4, Course Coordinator, ADVANCED PHARMACY PRACTICE EXPERIENCE, Course Coordinator, present PROFESSIONAL EXPERIENCE UNIVERSITY OF FLORIDA, COLLEGE OF PHARMACY, DEPARTMENT OF PHARMACOTHERAPY & TRANSLATIONAL RESEARCH Gainesville, FL Director of Experiential Programs, Clinical Assistant Professor, March 2014 present Responsible for leading the Office of Experiential Programs (OEP) by providing the vision and strategic direction of all aspects to ensure high quality experiential education according to ACPE standards. Provide oversight and mentoring for the Assistant Director, nine (9) Regional Coordinators, Program Quality Coordinator, Program Compliance Coordinator and Program Database Coordiantor. Work closely with the Associate Dean for Clinical Education to facilitate recruitment and retention of preceptors and experiential sites. Responsible for continuous quality improvement of IPPE and APPE experiences by reviewing outcomes data, working with preceptors to improve rotation experiences and modifying curriculum as needed. NORTH FLORIDA REGIONAL MEDICAL CENTER Gainesville, FL Pharmacy Systems Supervisor, January 2013 March 2014 Coordinate automated products including 60 Pyxis 4000 MedStation system automated medication cabinets, Pyxis CIISafe System, PHACTS Carousel, at a 445-bed community hospital with comprehensive medical/surgical inpatient and outpatient services. Serve as MediTech software Pharmacy Module Leader;

2 responsible for software maintenance, testing and optimization including report and rule creation and implementation. Supervise Pharmacy Buyer and, as a team, responsible for pharmacy inventory turns, annual inventory and contract compliance. Serve as Block Coordinator and the Informatics APPE preceptor to 4 th year pharmacy students from the University of Florida s College of Pharmacy. Revised APPE Block Rotation experience plan for the class based on student and Regional Coordinator feedback by recruiting additional preceptors to increase available clinical electives, standardizing initial training and orientation for all students and increasing the number of direct patient experiences during rotations. Coordinated installation and implementation of 7 Pyxis 4000 MedStation automated medication cabinets in 92-bed expansion Coordinated optimization of all Pyxis 4000 MedStation inventory to decrease value and improve inventory turns Developed processes to improve Pyxis 4000 MedStation inventory management by removing unused and high cost medications on a regular basis Developed Nursing Pyxis 4000 MedStation competency curriculum to ensure appropriate training prior to medication access Coordinated reorganization of PHACTS Carousel inventory to accommodate all pharmacy inventory Clinical Systems Specialist/Consultant Pharmacist, June 2009 January 2013 Coordinate the successful use of eclinicalworks (ecw), a comprehensive electronic medical record (EMR), at four Senior Healthcare Centers (SHCs) by developing best practices to improve clinic efficiencies and patient care. Responsible for workflow development and initial training of all new SHC employees and physicians. In addition, responsible for software and hardware related troubleshooting and problem solving, and interface management. Coordinate clinical processes and documentation to ensure adherence to The Joint Commission Standards for Nursing and Pharmacy. Provide Consultant Pharmacist services to five off-site locations permitted as Florida Board of Pharmacy Modified IIB institutions. Serve as the Informatics APPE preceptor to 4 th year pharmacy students from the University of Florida s College of Pharmacy. Developed and coordinated new Block Rotation schedule to improve student preparation for residency and hospital pharmacy practice as well as optimize student APPE capacity focusing not only on clinical training but also professionalism Successfully converted paper chart system to a comprehensive EMR by building the system to meet the current needs as well as identify opportunities to improve workflows based on the tools available within ecw Developed EMR training program and tools for all disciplines within the SHCs including Physicians, Pharmacists, Nurses, Front Office staff and Case Managers Served as Project Manager and led the SHC team as the first HCA facility to successfully meet the Meaningful Use Requirements for Eligible Providers for 2011 Coordinated, developed and implemented nursing assessments and documentation to meet The Joint Commission requirements Created Fall Risk Prevention in the Elderly competency and CE program for SHC nurses and pharmacists Established pharmacy operations practice at new off-site location, Express Care, a low level emergency department, including installation of Pyxis 4000 MedStation and integration with MediTech Served as Pharmacy Project Manager for the successful implementation of computerized physician order entry for medications in the Emergency and Express Care departments of NFRMC D. Klinker CV page 2 of 6

3 ANNE ARUNDEL MEDICAL CENTER Annapolis, MD Inpatient Pharmacy Manager, August 2008 June 2009 Coordinate and manage the operational, clinical, and personnel activities of the Inpatient Pharmacy Department at a 330-bed community hospital with comprehensive medical/surgical inpatient and outpatient services including, cancer, heart & vascular, joint, spine and women s and children s services. Develop policies and procedures in accordance with state, federal and Joint Commission standards. Ensure efficient operation of both IV Sterile Processing and Non-Sterile product drug distribution. Work to ensure and enhance integration of services to improve departmental efficiency and optimize drug delivery systems. Coordinated impending transition from MediTech to EPIC by identifying opportunities to improve department processes and incorporating them into the EPIC build Coordinated the optimization of Pyxis MedStation system utilization by increasing the number of medications in each machine and initiating profile dispensing Optimized controlled substance security by identifying process failures and successfully implementing solutions to eliminate diversion within the pharmacy Member of Pharmacy and Therapeutic Member of Medication Safety Team SHANDS AT THE UNIVERSITY OF FLORIDA Gainesville, FL Assistant Director, Inpatient Pharmacy Operations, February 2007 December 2007 Special Projects as needed, December 2007 August 2008 Coordinate automated products including 67 OmniCell automated dispensing cabinets, McKesson s MedCarousel, Fullfill-Rx and Horizon Meds Manager pharmacy information system at a 626-bed tertiary care center with 142 intensive care beds. Supervise and direct seventeen employees including the Automation, Fiscal/Information Systems and Pharmacy Resource Utilization Coordinators. Serve as Administration preceptor to PGY1 Residents and 4 th year APPE students from the University of Florida s College of Pharmacy. Coordinated implementation of cartless medication delivery system in medical/surgical areas Optimized controlled substance ordering and delivery systems by identifying process failures and successfully implementing solutions Coordinated and developed Shands Healthcare system-wide Request for Proposals for impending Automated Dispensing Cabinet lease renewal scheduled for 2009 Member of Pharmacy and Therapeutic Formulary Sub-Committee Member of Nursing/Pharmacy Leadership Taskforce Member of Medication Administration Record Quality and Improvement Team NORTH FLORIDA REGIONAL MEDICAL CENTER Gainesville, FL Pharmacy Systems Supervisor, February 2004 February 2007 Coordinate automated products including 19 McKesson AcuDose automated medication cabinets, Robot-Rx, NarcStation and MedDirect at a 292-bed community hospital with comprehensive medical/surgical inpatient and outpatient services. Serve as MediTech software Pharmacy Module Leader; responsible for software maintenance, testing and optimization including report and rule creation and implementation. Supervise Pharmacy Buyer and, as a team, responsible for pharmacy inventory turns, annual inventory and contract compliance. Serve as IPPE preceptor to 2 nd year and Administration/Informatics APPE preceptor to 4 th year pharmacy students from the University of Florida s College of Pharmacy. Implemented and coordinated IPPE rotations for 2 nd year University of Florida College of Pharmacy students Drug Safety Committee Chair D. Klinker CV page 3 of 6

4 Facility emar Coordinator increased medication and patient scanning percentages from ~72% to ~96% Improved hospital reimbursement by optimizing Medicare reimbursement of separately billed medications for outpatients Improved accuracy of billing by implementing administration-based billing in emar areas Coordinated installation, training and implementation of 16 AcuDose-Rx automated medication cabinets in areas with traditional floor stock Installed and implemented McKesson s MedDirect order management system Evaluated and optimized drug distribution process to include newly implemented automated dispensing cabinets, which resulted in a 40% reduction in first doses dispensed from main pharmacy, decreased average turn around time by ~30minutes and improved overall nursing satisfaction with Pharmacy Services Implemented paperless missing medication request process via emar system to decrease medication turnaround time and improve pharmacy efficiencies Assisted in preparation for successful JCAHO evaluation in June 2005 Member of Pharmacy and Therapeutics Committee Member of facility s Leadership Council SHANDS AT THE UNIVERSITY OF FLORIDA Gainesville, FL Coordinator, Satellite Operations, May 2003 February 2004 Coordinate automated products including 50 SureMed automated medication cabinets, McKesson s MedCarousel and Fulfill-Rx. Supervised and directed the daily activities of 48 pharmacy technicians at a 572- bed academic medical center specializing in tertiary care for critically ill patients Member of Horizon Meds Manager, pharmacy software, Implementation Team responsible for extemporaneous and cartfill modules testing and implementation strategies Designed new work flow process for pre-pack area to accommodate new software Created Pharmacy Employee Appreciation Committee to help improve employee morale and decrease technician turnover Implemented volunteer program and supervised approximately 30 volunteers to complete various projects and tasks within the pharmacy satellites to help streamline technician duties Assisted in preparation for JCAHO evaluation in June 2003 Completed SureMed cabinet optimization to decrease inventory value PRESENTATIONS Pearls for Preceptors Providing SUCCESSful evaluations in Experiential Education. Florida Pharmacy Association Annual Meeting CE Program. Ft. Lauderdale, FL. July 2, What You Didn't Learn in School. North Central Florida Society of Health-Systems Pharmacy CE Program. Gainesville, FL. Nov 17, Nov 17, 2016 Experiential Education Section: Action Planning for Pressing Issues in Experiential Education: Roundtable Retreat. AACP Annual Meeting CE Program - National Harbor, Maryland. Jul 12, Jul 12, 2015 What You Didn t Learn in School: People Management and Preceptorship University of Florida, College of Pharmacy CE Program: Updates in Clinical Pharmacy, Seminole, FL May 2015, Gainesville, FL September 2015 Experiential Education Forum: University of Florida College of Pharmacy Update Florida Society of Health System Pharmacists, Orlando, FL August 2014 Experiential Education Innovation Forum Florida Society of Health-System Pharmacists, Orlando, FL August 2013 Fall Prevention in the Elderly Nursing/Pharmacy CE Program, North Florida Regional Medical Center, Gainesville, FL March 2011 Human Resources: Productivity and Job Satisfaction D. Klinker CV page 4 of 6

5 University of Florida, College of Pharmacy, Management Course, Gainesville, FL, February 2005 and 2006 Non-Verbal Communication & Listening Leadership Meeting, North Florid Regional Medical Center, Gainesville, FL, December 2005 Verbal Communication Leadership Meeting, North Florid Regional Medical Center, Gainesville, FL, November 2005 JCAHO Standards Compliance: What s Wrong with this Picture? Nursing CE Program, North Florida Regional Medical Center, Gainesville, FL, February, March, April 2005 JCAHO Standards Compliance: Mission Possible Nursing CE Program, North Florida Regional Medical Center, Gainesville, FL, February, March, April 2005 Career Pathways: Hospital Pharmacy University of Florida, College of Pharmacy, Family and Friends Day, Gainesville, FL, February 2005 Review of the emar System at North Florida Regional Medical Center Hospital Leadership Forum, North Florida Regional Medical Center, Gainesville, FL, November 2004 Hospital Inventory Management and Budget Development University of Florida, College of Pharmacy, Management Course, Gainesville, FL, March 2003 PUBLICATIONS Karen Whalen, and Denise Klinker Evaluating Student Pharmacists and Delivering Constructive Feedback. APhA Pharmacy Library's Preceptor Central. Poster. Evolution of Block Model Scheduling for Advanced Pharmacy Practice Experiences. AACP Annual Meeting in National Harbor, Maryland. Jul 13, Jul 13, ution_of_block_model.pdf COMMITTEES International Committee, University of Florida, College of Pharmacy, present Educational Affairs Council, Florida Society of Health-System Pharmacists, Orientation Committee, University of Florida, College of Pharmacy, 2015 present Curriculum Committee, University of Florida, College of Pharmacy, present Course Review Committee, University of Florida, College of Pharmacy, Professionalism Committee, University of Florida, College of Pharmacy, 2014-present Legislative Affairs, Florida Society of Health-System Pharmacists HONORS AND AWARDS University of Florida, College of Pharmacy, National Advisory Board Guest 2012 University of Florida, Outstanding Young Alumnus Award, 2006 University of Florida, College of Pharmacy, Kappa Epsilon, Kappa Chapter Woman Pharmacist of the Year, 2005 University of Florida Presidential Award 2002 Who s Who Among Students in American Universities and Colleges Awarded to top 5% of Pharmacy class based on leadership within the College Phi Lambda Sigma Leadership Fraternity, Student Council Representative, Membership awarded to top 5% of the second and third professional year Pharmacy classes based on leadership Florida Society of Health-System Pharmacists Student Scholarship Walgreen s Company Scholarship in Pharmaceutical Care D. Klinker CV page 5 of 6

6 Single annual award based on excellence in Pharmacy Administration course work Florida Pharmacy Association 2001 Student Patient Counseling Competition Champion Member of the Year - American Pharmaceutical Association Academy of Students of Pharmacy President s Award - American Pharmaceutical Association Academy of Students of Pharmacy ORGANIZATIONS American Society of Health-Systems Pharmacists Florida Society of Health-System Pharmacists North Central Florida chapter Delegate, August 2005, 2006, 2007, 2015 Meeting American Association of Colleges of Pharmacies American Society of Consultant Pharmacists D. Klinker CV page 6 of 6