Ping An Good Doctor. Oliver Wang. Dec. 2015
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1 Oliver Wang Dec. 2015
2 : the First Entrance of Online Services of the Group's " Strategy" Online Offline SMI: Social Medical Insurance Service provider 1 2 management and medical services: one-stop and whole-process O2O service platform referral Private clinics Self-established clinics Certificated clinics Franchise clinics Testing center Checkup center Partner hospitals Pharmacy Insureds/Consumers Providing medical resources Providing services for insureds Enhance the competitiveness of the product Customer diversion 3 Payer SMI: intelligent and effective managed medical service provider Smart management Commercial insurance: professional and innovative health insurance provider Risk control One-stop payment Smart services Smart guarantees Support product innovation enhance risk control Expanded services Optimized guarantees 4 cloud: accurate and professional service provider of medical data operations cloud platform Supporting platforms Payment platform: Ping An Pay Account platform: The One Account
3 Aiming to Create an One-stop and Whole-process O2O Service Platform Online port APP Online health service platform Providing health consultation services Individual and group clients Family doctor Consultation by specialists Easy medicine purchase community Plan Network of doctors Online users Various corporate users One-stop Whole-process O2O Self-established doctor team Signed doctors Medical visit Medicine purchase Check-up Exercise TCM physiotherapy Offline network of Medical & health service Private Clinic Hospital partners Pharmacies Offline health service platform check-up/ Test Center Providing offline medical services
4 The First and Largest Full-time Online Doctor Team in China High quality 24-hour non-stop service Consultation of no-less than 15 minutes Customer satisfaction of 98% Selfestablished medical team External specialists Fast Comprehensive Inquiry without waiting Medicine delivery within 2 hours Closed-loop service including online inquiry and online purchase One-stop medical service including online inquiry and offline visits External general practitioners Customized Client-centered health management service Personal electronic health files
5 Unique O2O Resource Network Self-owned doctor Self-established medical team of 1000 people External doctor 50,000 external doctors Hospital 3,000+ partner hospitals and clinics Pharmacy partner pharmacies Checkup facility 400+ partner checkup facilities
6 Maintain users activity and loyalty by unique health-related social interaction experience circle incentive plan The target for health circles is to create healthrelated social interaction community with contents, interests and popular users Including health-related information, health plan, health assessment, communication groups and vertical management tools 8 health circles with different target users and topics + Users get rewards for exercise and app activities The more exercise, the more rewards Educate users to form good habits through rewards and product support Cosmetics Parenting Exercise Weight-loss care Heterosexual relationship Chronic illness Anti-cancer
7 In-depth integration with insurance to explore HMO model in China Minor illnesses Online solution Online consultation and medicine purchase for upper respiratory tract infection, bronchitis, gastroenteritis, dental problem and acne. Chronic illnesses Medicine delivery Medicine consultation and delivery for patients with chronic illnesses (hypertension, hyperlipemia and diabetes, etc.) as service entrance Appointment and medical guidance Guidance and intervention on appointment for outpatient and inpatient cases of luxury hospitals Individualized health Plan Push individualized health management plan to reduce morbidity rate by improving unhealthy habits and behaviors.
8 Mobile Medical App with the Highest Coverage in Less than a Year Coverage of health-related app in Oct. Accumulated registered users ( in 10K) Daily consultation volume 1.67% Rank % % % % Source: talking data Coverage = number of active devices that the app installed / number of active devices in the industry
9 Introduction of
10 Product Presentation: Family Doctor Appointment with famous doctors 7*24 family doctors that provide one-to-one real-time consultation, establish personal health record, formulate individualized health plan and provide one-stop health management services, diagnosis, triage, or referral Mall management checkup Gene test enterprise version
11 Product Presentation: Appointment with Famous Doctors Appointment with famous doctors Online appointment, telephone inquiry and extra registration with famous doctors in 3A hospitals mall management checkup Gene test enterprise version
12 Product Presentation: Appointment with famous doctors appointment and real-time waiting in famous public hospitals nationwide with payment by commercial insurance mall management checkup Gene test enterprise version
13 Product Presentation: Mall Appointment with famous doctors O2O medicine delivery: medicines in urgent need can be delivered within 2 hours in Shanghai, Beijing, Shenzhen and first-tier and second-tier cities; B2C medicine mall: near common medicines and health care products mall management checkup Gene test enterprise version
14 Product Presentation: Management Appointment with famous doctors Establish a vertical health management service ecosphere with the bottom being comprehensive health management service based on health index and horizontal products mall management checkup Gene test enterprise version
15 Product Presentation: Checkup Appointment with famous doctors checkup data + health management services that develop scientific health checkup packages based on age, constitution, lifestyle and health requirements and provide interpretation of checkup reports mall management checkup Gene test enterprise version
16 Product Presentation: Gene Test Appointment with famous doctors Evaluate the risk of suffering from illnesses and take pro active intervening measures according to test results, avoiding illnesses mall management checkup Gene test enterprise version
17 Product Presentation: Enterprise Version Appointment with famous doctors One-stop health management platform for corporates Checkup service mall management checkup Gene test enterprise version appointment Medical inquiry Psychological counseling Customized solution Core services mall -related information Doctor service report Value-added services
18 A family doctor for every family An electronic health record for each person Vision A health insurance plan for everyone
19 Oliver Wang
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