Standard terms for public sector IT procurement in Finland. Antti Ristimäki Specialist, Legislative Affairs

Size: px
Start display at page:

Download "Standard terms for public sector IT procurement in Finland. Antti Ristimäki Specialist, Legislative Affairs"

From this document you will learn the answers to the following questions:

  • What is recommended to be used in all public sector IT procurements?

  • What year was the JIT 2007 revised?

  • What type of authorities act as procurement units?

Transcription

1 Standard terms for public sector IT procurement in Antti Ristimäki Specialist, Legislative Affairs

2 JIT 2007 Definitions Terms and conditions for public sector IT procurement Published in 2007, currently in use JIT 2014 Proposed terms to replace the JIT 2007 terms Still being prepared, will be published later in 2014 Public-Private cooperation

3 JIT Standard Terms for Public Sector IT JIT 2007 Procurement Consists of general terms and 5 categories of special terms: Procurement of customized applications Procurement of IT services Procurement of consulting services Procurement of standard software Procurement of hardware Whenever the JIT is applied in a procurement contract, the contract must refer to both the general terms and the appropriate special terms

4 JIT 2014 compared to JIT 2007 The JIT 2007 has 5 categories of special terms The proposed JIT 2014 Consists of general terms and 7 categories of special terms: Customized applications Services Consulting services Standard software (not present in the JIT 2014) Hardware Cloud computing services (new category) Agile software development (new category) Open source software (new category) The special terms for procurement of standard software were dropped because they were never used in practice. This is because the special terms for standard software are always provided by the supplier

5 Põhjustest veel There are several reasons for updating the JIT terms. terms are 7 years old and many things have changed Some terms have also become obsolete and need to be removed. Cloud Computing services pose some new questions Another important issue under review is copyright, Open source software is another specific new issue 5

6 When is the JIT applied? The JIT is recommended to be used in all public sector IT procurements This includes both government and municipal procurements However, using the JIT is not mandatory Statistics: There are no statistics about how widely the JIT terms are used, but the gut feeling of my colleagues at the Ministry of finance was that the JIT terms are used more often than not (meaning that the terms are used in at least 50% of public IT procurement contracts)

7 How does the JIT become part of a procurement contract? The JIT never constitutes a complete procurement agreement by itself In addition to the JIT, the parties must always make a procurement contract The JIT also comes with templates for different procurement contracts There are templates for contracts concerning: customized applications, services, consulting services These templates are basically lists of things that the procurer should take into account when drafting the contract

8 How does the JIT become part of a procurement contract? In order for the JIT to become part of the procurement contract, the contract must clearly refer to the JIT general terms and JIT special terms The JIT is not automatically applied to all public sector IT procurement contracts, but only if the individual procurement contract specifically refers to the JIT The procurer can freely make exceptions to the terms of the JIT These exceptions should be clearly stated in the procurement contract The procurer cannot make changes to the text of the actual JIT document

9 How does the JIT become part of a procurement contract? JIT general terms and conditions Procurement contract JIT special terms and conditions Together, these 3 documents form the complete agreement between the procurer and the supplier

10 History of the JIT terms The JIT terms were published in 2007, replacing the previous VYSE 1998 terms The JIT terms were drafted cooperatively by representatives from central government, municipalities, central procurement units and suppliers The JIT is formally approved by JUHTA, which is an advisory board consisting of representatives from central government and municipalities. JUHTA operates independently, but in conjunction with the Ministry of Finance

11 Who uses the JIT terms? JIT terms in practice Government units and municipal authorities acting as procurement units in accordance with the Act on Public Contracts The government s central procurement unit (Hansel) The municipal central procurement unit (KL-kuntahankinnat) Anyone wishing to use the JIT terms (private companies) What is the role of Central procurement units? Central procurement units can invite suppliers to bid on blanket agreements The Central procurement unit makes a blanket agreement with the suppliers that have won the bid Government units or municipal authorities can invite the chosen suppliers to bid on the individual procurement according to the terms of the blanket agreement If the blanket agreement is made with only one supplier, the procurer may buy goods or services directly from the chosen supplier

12 JIT terms in practice The JIT has a well-established position as an important part of public sector IT procurement. It is widely used in both government and municipal procurements Hansel uses the JIT terms in every blanket agreement concerning IT procurement KL-kuntahankinnat uses the JIT terms in nearly every blanket agreement concerning IT procurement

13 Maintaining a balance of interests Standard terms for procurement should be drafted in cooperation with the private sector Negotiating terms is easier on a larger scale Public sector as a whole has better leverage than individual government units. The public sector is a significant buyer of goods and services, therefore maintaining this relationship is often very important to the suppliers The terms should not favor the procurer disproportionately The public sector cannot simply dictate the terms for procurement If the interests of the supplier are not sufficiently considered in the procurement terms, the procurer will only receive bids that are too expensive or will not receive any bids at all

14 Advantages of the JIT terms The JIT terms provide certainty to both the procurer and the supplier The suppliers have come to know the terms well and consider them reliable The suppliers trust the terms more if their interests have already been considered when the terms were drafted Using standard terms saves time and money on both ends

15 Advantages of the JIT terms The JIT terms provide a good basis for drafting procurement contracts The procurers are often less knowledgeable about drafting contracts, the JIT is familiar and reliable The JIT comes with a basic template for drafting a procurement contract Making exceptions to the JIT terms is simple Large scale developments in public sector IT procurement are much easier to control with standard terms With standard terms, it is much easier for the procurer and the supplier to reach a consensus on how the terms of the agreement should be interpreted

16 Risks in using the JIT terms The procurer should always consider whether the JIT suits the needs of the procurement in question Blind faith in the JIT terms can be risky The procurer should always carefully consider in advance what it wants from the procurement Collision of standard terms Other standard terms may be applied to the procurement, for example the supplier s own standard terms The procurement contract should state how differences are resolved between different standard terms, i.e. in which order the terms are interpreted

17 Important matters to consider in drafting standard terms Standard terms yield advantages only if the terms are widely adopted into practical use The terms must be widely usable in different sorts of procurements If the terms are too specific, they can only be used in some procurement agreements Drafting good standard terms is a balancing act Drafting the terms must be made in cooperation with the private sector The goal should be to benefit both the procurer and the supplier There is no magic trick for making standard terms that are highly favorable to the procurers and will be widely accepted by the suppliers

18 Important matters to consider in drafting standard terms It is essential that the public sector and the individual procurer knows their needs in advance! What is absolutely necessary from the public sector s point of view? What can be negotiated? The supplier rarely gets to negotiate the terms of a procurement contract, they only bid on the contract that the procurer has provided For example: is it absolutely necessary that the procurer gains all copyright to the product? If getting all copyright is not necessary, it is better to obtain a license A license is much cheaper and easier to negotiate Few suppliers agree to surrender their copyright, therefore demanding copyright rules out many potential good suppliers and their products

19 Contact details Antti Ristimäki Specialist, Legislative Affairs JIT 2007 and its English translation are publicly available:

To be used in conjunction with the Invitation to Tender for Consultancy template.

To be used in conjunction with the Invitation to Tender for Consultancy template. GUIDANCE NOTE Tendering for, choosing and managing a consultant Using this guidance This information is not intended to be prescriptive, but for guidance only. Appointing consultants for relatively small

More information

P&SM: Writing Contracts

P&SM: Writing Contracts CIPS Position on Practice P&SM: Writing Contracts A contract is a legally binding agreement between two parties. This can take the form of a written document, a verbal agreement or implied by conduct.

More information

Outsourcing. Definitions. Outsourcing Strategy. Potential Advantages of an Outsourced Service. Procurement Process

Outsourcing. Definitions. Outsourcing Strategy. Potential Advantages of an Outsourced Service. Procurement Process CIPS takes the view that the outsourcing of services to specialist providers can often lead to better quality of services and increased value for money. Purchasing and supply management professionals should

More information

UK Government call for views

UK Government call for views DRAFT DIRECTIVES ON THE ONLINE SALE OF DIGITAL CONTENT AND TANGIBLE GOODS UK Government call for views JANUARY 2016 Contents Draft Directives on the online sale of digital content and tangible goods...

More information

Business Plan Worksheet

Business Plan Worksheet Business Plan Worksheet Your business plan is a record of decisions that you must make about achieving a set of goals. Realize that much of your plan will be speculative. For example, you can t be certain

More information

Supplier self-registration for SaskTel

Supplier self-registration for SaskTel Supplier self-registration for SaskTel January 2015 Contents Supplier self-registration for SaskTel... 1 Background... 3 Audience... 3 Procedure... 3 Supplier registered in Ariba but new to SaskTel...

More information

Skills Knowledge Energy Time People and decide how to use themto accomplish your objectives.

Skills Knowledge Energy Time People and decide how to use themto accomplish your objectives. Chapter 8 Selling With a Strategy Strategy Defined A strategy is a to assemble your resources Skills Knowledge Energy Time People and decide how to use themto accomplish your objectives. In selling, an

More information

Mobile Voice and Data Services

Mobile Voice and Data Services Procurement driving better value Mobile Voice and Data Services All-of-Government Contract Buyers Guide A guide for government agencies November 2014 Acknowledgements and thanks development of this guide:

More information

A Guide to Buying E-learning Services

A Guide to Buying E-learning Services A Guide to Buying E-learning Services Table of Contents Introduction:...2 Step One: Understand your Goals...2 Step Two: Research the Marketplace...3 Step Three: Narrow the Field...3 Step Four: Formal Documentation...4

More information

20 March 2013. Name Surname One kevin.calder@mills-reeve.com Peter Wainman peter.wainman@mills-reeve.com

20 March 2013. Name Surname One kevin.calder@mills-reeve.com Peter Wainman peter.wainman@mills-reeve.com Outsourcing Title goes here IT services How Subtitle to get goes the gain here without the pain 20 March 2013 Name Surname One Kevin Name Calder Surname kevin.calder@mills-reeve.com Two Peter Wainman peter.wainman@mills-reeve.com

More information

Lao PDR Public-Private Partnership Policy

Lao PDR Public-Private Partnership Policy Lao PDR Public-Private Partnership Policy Supported by the Asian Development Bank GRANT-0309 LAO Governance and Capacity Development in Public Sector Management Program (Public Private Partnerships) Table

More information

Procurement driving better value for money. Evaluation Panels. A guide for evaluation-panel Chairs

Procurement driving better value for money. Evaluation Panels. A guide for evaluation-panel Chairs Procurement driving better value for money Evaluation Panels A guide for evaluation-panel Chairs A guide for government agencies July 2010 Acknowledgement and thanks development of this Guide This guide

More information

ELECTRONIC TENDERING - AN OVERVIEW

ELECTRONIC TENDERING - AN OVERVIEW ELECTRONIC TENDERING - AN OVERVIEW Procurement departments are under pressure to reduce costs while maintaining timeliness and quality. Inconsistent procurement policies can result in the cancellation

More information

ELI PROJECT GUIDELINES

ELI PROJECT GUIDELINES ELI PROJECT GUIDELINES These Guidelines for the selection, management and approval of projects carried out under the auspices of the European Law Institute (the Guidelines) are issued as a Byelaw of the

More information

TENDERING BASICS A GUIDE TO HOW PROCUREMENT OFFICERS ASSESS A TENDER

TENDERING BASICS A GUIDE TO HOW PROCUREMENT OFFICERS ASSESS A TENDER TENDERING BASICS A GUIDE TO HOW PROCUREMENT OFFICERS ASSESS A TENDER PRESENTED BY GENEVIEVE RIDER, MANAGER CONTRACT SERVICES BRANCH, DEPARTMENT OF STATE GROWTH WHAT ARE THE BASIC PROCUREMENT PRINCIPLES?

More information

Draft guidelines and measures to improve ICT procurement. Survey results

Draft guidelines and measures to improve ICT procurement. Survey results Draft guidelines and measures to improve ICT procurement Survey results Europe Economics Chancery House 53-64 Chancery Lane London WC2A 1QU Tel: (+44) (0) 20 7831 4717 Fax: (+44) (0) 20 7831 4515 www.europe-economics.com

More information

HOW MUCH MONEY HAVE YOU WASTED ON G-CLOUD?

HOW MUCH MONEY HAVE YOU WASTED ON G-CLOUD? Winning on G-Cloud & The Digital Marketplace 6 TIPS FROM SUCCESSFUL SUPPLIERS HOW MUCH MONEY HAVE YOU WASTED ON G-CLOUD? As of 2 February, there were a total of 1,852 suppliers registered on the G-Cloud

More information

Prepared by David Willson, OCIO in consultation with Marc Buchalter, Procurement Please send comments to David Willson at dwillson@berkeley.

Prepared by David Willson, OCIO in consultation with Marc Buchalter, Procurement Please send comments to David Willson at dwillson@berkeley. Technology RFX Customer Guide Introduction This guide is intended for those that have identified a need to solicit bids from suppliers but may unclear on the different types of documents, the roles various

More information

APPROACHES TO SPEND ANALYSIS AND SOURCING WITH IMMEDIATE ROI THAT NO ONE TOLD YOU ABOUT, UNTIL NOW

APPROACHES TO SPEND ANALYSIS AND SOURCING WITH IMMEDIATE ROI THAT NO ONE TOLD YOU ABOUT, UNTIL NOW APPROACHES TO SPEND ANALYSIS AND SOURCING WITH IMMEDIATE ROI THAT NO ONE TOLD YOU ABOUT, UNTIL NOW Enporion, Inc. September, 2008 www.enporion.com TABLE OF CONTENTS Introduction... 3 With benefits like

More information

PERFORMANCE BONDS AND LABOUR AND MATERIAL PAYMENT BONDS: WHAT THE CONSTRUCTION INDUSTRY SHOULD KNOW

PERFORMANCE BONDS AND LABOUR AND MATERIAL PAYMENT BONDS: WHAT THE CONSTRUCTION INDUSTRY SHOULD KNOW PERFORMANCE BONDS AND LABOUR AND MATERIAL PAYMENT BONDS: WHAT THE CONSTRUCTION INDUSTRY SHOULD KNOW Deborah E. Palter, B.A., LL.B., J.D. What is a Bond? A bond is a three party written agreement. The three

More information

Comptroller of Public Accounts. State of Texas Cooperative Purchasing Manual

Comptroller of Public Accounts. State of Texas Cooperative Purchasing Manual Comptroller of Public Accounts State of Texas Cooperative Purchasing Manual 1 Table of Contents I. Introduction 3 II. Membership Basics 4 Membership Code and Status Updating Contact Information and Authorized

More information

BUSINESS SECTOR STRATEGY:

BUSINESS SECTOR STRATEGY: BUSINESS SECTOR STRATEGY: MEDICAL TECHNOLOGY Created with: MEDEC - CANADA S MEDICAL TECHNOLOGY COMPANIES February 2011 Open for Business is Ontario s initiative to create faster, smarter and streamlined

More information

Joint Bidding Guide. 9. Opportunity Assessment. prepared for Leaders of Potential Consortia and Bid Managers

Joint Bidding Guide. 9. Opportunity Assessment. prepared for Leaders of Potential Consortia and Bid Managers Joint Bidding Guide 9. Opportunity Assessment prepared for Leaders of Potential Consortia and Bid Managers Figure 1.1 The Joint Bidding Cycle Key Chapter for Both Sides 1. Introduction Chapter for Supply

More information

Financial Instruments

Financial Instruments There are two basic forms of Letters of Credit: Standby (SBLC) and Documentary (DLC). Financial Instruments Documentary Letters of Credit can be either Revocable or Irrevocable, although the first is extremely

More information

Socio-Technical Systems

Socio-Technical Systems Software Engineering Socio-Technical Systems Based on Software Engineering, 7 th Edition by Ian Sommerville Objectives To explain what a socio-technical system is and the distinction between this and a

More information

12 Tips for Negotiating with Suppliers

12 Tips for Negotiating with Suppliers 12 Tips for Negotiating with Suppliers Written by: Lisa Suttora This workbook is not a free ebook. If you would like to recommend this product to others, please do so at www.workwithsuppliers.com/businesssetup

More information

Numbered 2010/11 Prime Ministry Circular about Istanbul International Finance Center Administrative Structure was published in the Official Gazette

Numbered 2010/11 Prime Ministry Circular about Istanbul International Finance Center Administrative Structure was published in the Official Gazette Numbered 2010/11 Prime Ministry Circular about Istanbul International Finance Center Administrative Structure was published in the Official Gazette dated May 1, 2010 and numbered 27568. UNOFFICIAL TRANSLATION

More information

GREIF, INC. ANTITRUST/COMPETITION COMPLIANCE POLICY RIGID INDUSTRIAL PACKAGING & SERVICES* FLEXIBLE PRODUCTS & SERVICES

GREIF, INC. ANTITRUST/COMPETITION COMPLIANCE POLICY RIGID INDUSTRIAL PACKAGING & SERVICES* FLEXIBLE PRODUCTS & SERVICES GREIF, INC. ANTITRUST/COMPETITION COMPLIANCE POLICY RIGID INDUSTRIAL PACKAGING & SERVICES* FLEXIBLE PRODUCTS & SERVICES As an employee of Greif or its subsidiaries ( Greif ) *, you are subject to Greif

More information

Dynamic Programming Problem Set Partial Solution CMPSC 465

Dynamic Programming Problem Set Partial Solution CMPSC 465 Dynamic Programming Problem Set Partial Solution CMPSC 465 I ve annotated this document with partial solutions to problems written more like a test solution. (I remind you again, though, that a formal

More information

Government of Saskatchewan Executive Council. Oracle Sourcing isupplier User Guide

Government of Saskatchewan Executive Council. Oracle Sourcing isupplier User Guide Executive Council Oracle Sourcing isupplier User Guide Contents 1 Introduction to Oracle Sourcing and isupplier...6 1.0 Oracle isupplier...6 1.1 Oracle Sourcing...6 2 Customer Support...8 2.0 Communications

More information

Procurement Functional Leadership Progress Report April 2015 to September 2015

Procurement Functional Leadership Progress Report April 2015 to September 2015 The Chair Cabinet State Sector Reform and Expenditure Control Committee Office of the Minister for Economic Development Procurement Functional Leadership Progress Report April 2015 to September 2015 Proposal

More information

Contractor. Management

Contractor. Management Contractor Environment Health and Safety Management Best Practice (2007) A. INTRODUCTION Many construction Owners employ contract personnel for a wide range of activities, from administrative support to

More information

Process for advising on the feasibility of implementing a patient access scheme

Process for advising on the feasibility of implementing a patient access scheme Process for advising on the feasibility of implementing a patient access scheme INTERIM September 2009 Patient Access Schemes Liaison Unit at NICE P001_PASLU_Process_Guide_V1.3 Page 1 of 21 Contents (to

More information

CreditCard Processing. Payment MadeEasier

CreditCard Processing. Payment MadeEasier CreditCard Processing Payment MadeEasier Buyers Guide for Credit Card Processing 1. A Brief Introduction of Credit Card Processing 2. Benefits of Credit Card Processing 3. How to Choose a Service Provider

More information

white paper No More Spreadsheets: Top 5 Reasons to STOP using Excel for Planning and Performance Management Executive Summary

white paper No More Spreadsheets: Top 5 Reasons to STOP using Excel for Planning and Performance Management Executive Summary white paper No More Spreadsheets: Top 5 Reasons to STOP using Excel for Planning and Performance Management Executive Summary Running a successful business starts with effective planning and performance

More information

Quote Management: A Smarter Way To Reduce Telecom Expenses

Quote Management: A Smarter Way To Reduce Telecom Expenses Quote Management: A Smarter Way To Reduce Telecom Expenses Savvy managers use competitive price requests from multiple vendors more frequently than others to reduce telecom expenses. Requesting multiple

More information

How to Do Business with the Scottish Ambulance Service

How to Do Business with the Scottish Ambulance Service How to Do Business with the Scottish Ambulance Service March 2015 How to do business with the Scottish Ambulance Service A Guide for Suppliers Overview This guide is to provide practical help for suppliers,

More information

Copyright and teaching. Study on the materials used by teachers in education and on the copyright-related challenges they have experienced

Copyright and teaching. Study on the materials used by teachers in education and on the copyright-related challenges they have experienced Copyright and teaching Study on the materials used by teachers in education and on the copyright-related challenges they have experienced Kopiosto ry 30 June 2015 s u m m a r y In autumn 2014, copyright

More information

BEST PRACTICE GUIDE 6: ESTABLISHING CONTRACTS. RDTL MINISTRY OF FINANCE Procurement Service

BEST PRACTICE GUIDE 6: ESTABLISHING CONTRACTS. RDTL MINISTRY OF FINANCE Procurement Service RDTL MINISTRY OF FINANCE Procurement Service BEST PRACTICE GUIDE 6: ESTABLISHING CONTRACTS 1 RDTL Procurement Guidelines The Procurement Legal Regime Decree Law sets out new procurement processes which

More information

Getting the most from Contracts Finder

Getting the most from Contracts Finder Getting the most from Contracts Finder A guide for businesses and the public May 2012 What s in this guide What s this guide for?...2 What s on Contracts Finder...2 Searching for notices the basics...2

More information

PROCUREMENT POLICY CHAPTER 142.010

PROCUREMENT POLICY CHAPTER 142.010 PROCUREMENT POLICY CHAPTER 142.010 Approved by Board of Aldermen Resolution 15-659 Revised March 25, 2015 CHAPTER 142: PROCUREMENT POLICY ARTICLE 1. GENERAL PROVISIONS SECTION 142.010 PROCUREMENT POLICY

More information

Developing a Public-Private Partnership Framework: Policies and PPP Units

Developing a Public-Private Partnership Framework: Policies and PPP Units Note 4 May 2012 Developing a Public-Private Partnership Framework: Policies and PPP Units This note is the fourth in a series of notes on developing a comprehensive policy, legal, and institution framework

More information

4180: Defined Processes, Evidence, and Rescuing Corporate Knowledge: Achieving Standards Compliance in Agile and Lean Environments

4180: Defined Processes, Evidence, and Rescuing Corporate Knowledge: Achieving Standards Compliance in Agile and Lean Environments 4180: Defined Processes, Evidence, and Rescuing Corporate Knowledge: Achieving Standards Compliance in Agile and Lean Environments SEPG Conference March 2012 Dr. Richard Bechtold : Overview Problem Statement

More information

Factoring Buyer's Guide By the purchasing experts at BuyerZone

Factoring Buyer's Guide By the purchasing experts at BuyerZone Introduction If your company s outstanding invoices total an entire month s revenues or more, it can be difficult for your business to function while you wait for the money to come in. By factoring your

More information

G21 Provide hairdressing consultation services

G21 Provide hairdressing consultation services Provide hairdressing consultation services Level 3 Hairdressing Trainer Guidance Notes The Learning Support Unit you have recently purchased makes reference to Key/Core Skill Opportunities. From September

More information

Public Sector Chief Information Officer Council

Public Sector Chief Information Officer Council Report to Public Sector Chief Information Officer Council White Paper on a Pan Canadian Opportunities for Collaboration Project Goal Two Report: Outline and Approach Draft v1.0 Submitted by: Stuart Culbertson

More information

BRIDGE. the gaps between IT, cloud service providers, and the business. IT service management for the cloud. Business white paper

BRIDGE. the gaps between IT, cloud service providers, and the business. IT service management for the cloud. Business white paper BRIDGE the gaps between IT, cloud service providers, and the business. IT service management for the cloud Business white paper Executive summary Today, with more and more cloud services materializing,

More information

ORACLE SOURCING & SOURCING OPTIMIZATION

ORACLE SOURCING & SOURCING OPTIMIZATION ORACLE SOURCING & SOURCING OPTIMIZATION KEY FEATURES Two Stage evaluation of RFP Support for Two Stage RFQ surrogate bids Automatic knockout of suppliers from shortlist Support for contracts with complex

More information

How the Ministry of Education managed the 2008 national school bus transport tender process. Report to the Ministry of Education October 2009

How the Ministry of Education managed the 2008 national school bus transport tender process. Report to the Ministry of Education October 2009 How the Ministry of Education managed the 2008 national school bus transport tender process Report to the Ministry of Education October 2009 Contents 1: Introduction... 3 What is school transport?... 3

More information

How to Start a Film Commission

How to Start a Film Commission How to Start a Film Commission Starting a film commission is not really any different than starting any new business. You will need to so some research, develop a plan of action, and find people who are

More information

Digital Continuity in ICT Services Procurement and Contract Management

Digital Continuity in ICT Services Procurement and Contract Management Digital Continuity in ICT Services Procurement and Contract Management This guidance relates to: Stage 1: Plan for action Stage 2: Define your digital continuity requirements Stage 3: Assess and manage

More information

The Tender Process. 1. The Process. 2. Why Use Tendering?

The Tender Process. 1. The Process. 2. Why Use Tendering? The Tender Process CiCS Programme and Project Unit July 2014 This document briefly describes when and how a project should undertake the tendering process when making a significant purchase of either goods

More information

Socio technical Systems. Ian Sommerville 2006 Software Engineering, 8th edition. Chapter 2 Slide 1

Socio technical Systems. Ian Sommerville 2006 Software Engineering, 8th edition. Chapter 2 Slide 1 Socio technical Systems Ian Sommerville 2006 Software Engineering, 8th edition. Chapter 2 Slide 1 Objectives To explain what a socio technical system is and the distinction between this and a computer

More information

Support. Projects researched have the official researcher s contact details included. Training on best methods to utilize the service is provided.

Support. Projects researched have the official researcher s contact details included. Training on best methods to utilize the service is provided. Private Projects: Project leads that make a difference to your future The Solution Private Projects is the preferred lead solution for construction companies. Various phases within the project development

More information

Common Sense Economics Part 4: Twelve Key Elements of Practical Personal Finance Practice Test

Common Sense Economics Part 4: Twelve Key Elements of Practical Personal Finance Practice Test Common Sense Economics Part 4: Twelve Key Elements of Practical Personal Finance Practice Test 1. Your comparative advantage in a specific area is determined by a. the market value of the skill relative

More information

PERCEPTION OF BASIS OF SHE AND SHE RISK MANAGEMENT

PERCEPTION OF BASIS OF SHE AND SHE RISK MANAGEMENT PERCEPTION OF BASIS OF SHE AND SHE RISK MANAGEMENT Per Berg and Roger Preston Safety Section, Global SHE, AstraZeneca INTRODUCTION After the merger between the two pharmaceutical companies Astra and Zeneca

More information

JOB DESCRIPTION. 1. JOB TITLE: Assistant Procurement Officer. 4. DEPARTMENT: Chief Financial Officer/Bursar s Office

JOB DESCRIPTION. 1. JOB TITLE: Assistant Procurement Officer. 4. DEPARTMENT: Chief Financial Officer/Bursar s Office JOB DESCRIPTION 1. JOB TITLE: Assistant Procurement Officer 2. REFERENCE NUMBER: HR13297a 3. ROLE CODE: APOBO 4. DEPARTMENT: Chief Financial Officer/Bursar s Office 5. ORGANISATION CHART: Chief Financial

More information

Christopher Seder Affiliate Marketer

Christopher Seder Affiliate Marketer This Report Has Been Brought To You By: Christopher Seder Affiliate Marketer TABLE OF CONTENTS INTRODUCTION... 3 NOT BUILDING A LIST... 3 POOR CHOICE OF AFFILIATE PROGRAMS... 5 PUTTING TOO MANY OR TOO

More information

Release: 1. MSS405062A Develop a documentation control strategy for an organisation

Release: 1. MSS405062A Develop a documentation control strategy for an organisation Release: 1 MSS405062A Develop a documentation control strategy for an organisation MSS405062A Develop a documentation control strategy for an organisation Modification History New unit, superseding MSACMT662A

More information

HEALTHCARE SOLUTIONS

HEALTHCARE SOLUTIONS HEALTHCARE SOLUTIONS Healthcare solutions HEALTHCARE COMMUNICATIONS THE CHALLENGES The organisation is asking for improved communications, but resources and budget will not extend to a huge IP communications

More information

Self-directed support Factsheet 3

Self-directed support Factsheet 3 Self-directed support Factsheet 3 How to manage a direct payment Once you have your support plan finalised and agreed, and you have decided to have a direct payment to achieve the things that are important

More information

Portland. Reducing Software Costs While Increasing Cost Predictability and Control. Abstract. Mikko Marttinen

Portland. Reducing Software Costs While Increasing Cost Predictability and Control. Abstract. Mikko Marttinen White paper Reducing Software Costs While Increasing Cost Predictability and Control Mikko Marttinen Abstract Effective software procurement addresses contractual and overall cost of ownership through

More information

Role Description Vendor Relationship Manager ICT

Role Description Vendor Relationship Manager ICT Role Description Vendor Relationship Manager ICT Classification/Grade/Band Clerk Grade 9/10 ANZSCO Code PCAT Code Date of Approval Primary purpose of the role The Vendor Relationship Manager ICT is responsible

More information

Copyright 2013 wolfssl Inc. All rights reserved. 2

Copyright 2013 wolfssl Inc. All rights reserved. 2 - - Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 3 Copyright 2013 wolfssl Inc. All rights reserved.

More information

Our Code is for all of us

Our Code is for all of us This is Our Code This is Our Code Our Code How we behave forms the character of our company and dictates how others see us. How we conduct ourselves determines if people want to do business with us, work

More information

Request for Proposal. Study: Site Plan Approval Process in Ontario. This Request for Proposal Closes at 16:00:00 EST on Monday, November 5, 2012

Request for Proposal. Study: Site Plan Approval Process in Ontario. This Request for Proposal Closes at 16:00:00 EST on Monday, November 5, 2012 Request for Proposal Study: Site Plan Approval Process in Ontario This Request for Proposal Closes at 16:00:00 EST on Monday, November 5, 2012 Issued: October 24, 2012 Table of Contents A GENERAL INSTRUCTIONS

More information

Seven Travel Cost Saving Strategies with Egencia

Seven Travel Cost Saving Strategies with Egencia Seven Travel Cost Saving Strategies with Egencia Introduction Seven Cost-Saving Strategies 1. 2. 3. 4. 5. Improve Policy Enforcement Maximize Online Adoption Consolidate Spend Maximize Negotiated Rate

More information

Electronic Invoicing Handbook

Electronic Invoicing Handbook Electronic Invoicing Handbook if you do business with the public sector This handbook answers the following questions: How do I make an electronic invoice? What new information is required on the invoice?

More information

How Cisco IT Improved Strategic Vendor Management

How Cisco IT Improved Strategic Vendor Management How Cisco IT Improved Strategic Strategic sourcing for vendor management results in flexibility, simplicity, and reduced costs. Cisco IT Case Study / Business Management / : This case study describes the

More information

PECOS. Product Features Guide Purchase to Pay

PECOS. Product Features Guide Purchase to Pay PECOS Product Features Guide Purchase to Pay Elcom PECOS Currently enables over 120,000 buyers within 200+ organizations to manage more than $8 billion in total procurement spend each year. These buyers

More information

How to Write a Successful PhD Dissertation Proposal

How to Write a Successful PhD Dissertation Proposal How to Write a Successful PhD Dissertation Proposal Before considering the "how", we should probably spend a few minutes on the "why." The obvious things certainly apply; i.e.: 1. to develop a roadmap

More information

HOW TO BUY FROM G-CLOUD AND CLOUDSTORE A GUIDE FOR BUYING ORGANISATIONS

HOW TO BUY FROM G-CLOUD AND CLOUDSTORE A GUIDE FOR BUYING ORGANISATIONS white paper HOW TO BUY FROM G-CLOUD AND CLOUDSTORE A GUIDE FOR BUYING ORGANISATIONS EXECUTIVE SUMMARY There has been much talk of cloud services, G-Cloud and Cloud First in recent months, but what does

More information

EXAM EXEMPLAR QUESTIONS

EXAM EXEMPLAR QUESTIONS Level 4 Diploma in Procurement and Supply D2 - Business needs in procurement and supply EXAM EXEMPLAR QUESTIONS QUESTIONS AND INDICATIVE ANSWER CONTENT Page 1 of 7 QUALIFICATIONS 2013 QUESTIONS AND MARKING

More information

Business Intelligence is a system that collects, integrates, analyses and presents business information to support better business decision making.

Business Intelligence is a system that collects, integrates, analyses and presents business information to support better business decision making. UNIVERSITY OF EXETER BUSINESS INTELLIGENCE Key Messages & Communications Plan 1 Key Messages Background: Staff from across the University extract information from a variety of data storage areas to support

More information

CENTRE FOR TAX POLICY AND ADMINISTRATION

CENTRE FOR TAX POLICY AND ADMINISTRATION ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT TRANSFER PRICING METHODS JULY 2010 Disclaimer: The attached paper was prepared by the OECD Secretariat. It bears no legal status and the views expressed

More information

Process Streamlining. Whitepapers. Written by A Hall Operations Director. Origins

Process Streamlining. Whitepapers. Written by A Hall Operations Director. Origins Whitepapers Process Streamlining Written by A Hall Operations Director So, your processes are established and stable, but are clearly inefficient and you are not meeting your performance expectations.

More information

Job Description. Supply Chain Procurement Law and Contracts Officer

Job Description. Supply Chain Procurement Law and Contracts Officer Job Description Job Title: Post Number(s) Department: Section: Reports to: Supply Chain Procurement Law and Contracts Officer Grade: PO5 Supply Chain Management Supply Chain Development Hub Supply Chain

More information

Vendor Relations and Changing Software

Vendor Relations and Changing Software Vendor Relations and Changing Software Presenters Lindsey Stillman, State of Georgia Department of Community Affairs Fran Ledger, Canavan Associates Learning Objectives To become familiar with important

More information

Best Practices in Implementing CRM Solutions

Best Practices in Implementing CRM Solutions Best Practices in Implementing CRM Solutions By Sanjeev Kumar, The Athene Group, LLC Reprint from September 2013 The focus on CRM solutions for the industry is higher than ever before. The evolution of

More information

Chapter 3 VITA s Supply Chain Management (SCM)

Chapter 3 VITA s Supply Chain Management (SCM) Chapter 3 VITA s Supply Chain Management (SCM) Chapter highlights Purpose: This chapter outlines VITA s Supply Chain Management s (SCM s) vision, mission, core values and guiding principles. It also discusses

More information

SOFTWARE NEARSHORING TO CANADA: STILL HOT OR NOT?

SOFTWARE NEARSHORING TO CANADA: STILL HOT OR NOT? SOFTWARE NEARSHORING TO CANADA: STILL HOT OR NOT? How to remain a cost-competitive outsourcing venue in the aggressively growing offshoring market By Oxagile media communications department, www.oxagile.com

More information

Community Choice Aggregation Demonstration Program

Community Choice Aggregation Demonstration Program Community Choice Aggregation Demonstration Program Frequently Asked Questions (Last revised July 7,2015) Q 1. What is Community Choice Aggregation (CCA)? c/o Village of Ossining 16 Croton Avenue Ossining,

More information

Employment. What employers need to know. lawnet.co.uk Further, together

Employment. What employers need to know. lawnet.co.uk Further, together Employment What employers need to know lawnet.co.uk Further, together Our role Employees can be one of the most valuable assets a business has but when things go wrong they can also represent a major risk

More information

Developing a Policy Commitment and Embedding Respect for Human Rights

Developing a Policy Commitment and Embedding Respect for Human Rights Developing a Policy Commitment and Embedding Respect for Human Rights What do the UN Guiding Principles Expect? A policy commitment is a statement approved at the highest levels of the business that shows

More information

Negotiating Effectively

Negotiating Effectively Negotiating Effectively Negotiations happen in your everyday life as you interact with other people and organizations. As supply chain professionals, we are the designated representative to help our organizations

More information

IT strategy. What is an IT strategy? 3. Why do you need an IT strategy? 5. How do you write an IT strategy? 6. Conclusion 12. Further information 13

IT strategy. What is an IT strategy? 3. Why do you need an IT strategy? 5. How do you write an IT strategy? 6. Conclusion 12. Further information 13 IT strategy made simple What is an IT strategy? 3 Why do you need an IT strategy? 5 How do you write an IT strategy? 6 step 1 Planning and preparation 7 step 2 Understanding your organisation s IT needs

More information

HUB PROGRAM & VENDOR TIP GUIDE

HUB PROGRAM & VENDOR TIP GUIDE HUB PROGRAM & VENDOR TIP GUIDE OFFICE OF THE ATTORNEY GENERAL MINDY SUE COHEN HUB COORDINATOR (512) 475-4411 MINDY.COHEN@TEXASATTORNEYGENERAL.GOV The goal of the OAG s HUB program is to increase procurement

More information

INSURANCE CONCEPTS (13)

INSURANCE CONCEPTS (13) INSURANCE CONCEPTS (13) CONTESTANT ID# START TIME END TIME Provided by the Griffith Foundation for Insurance Education TOTAL POINTS (500) Failure to adhere to any of the following rules will result in

More information

Efficiency Review by Sir Philip Green

Efficiency Review by Sir Philip Green Efficiency Review by Sir Philip Green Key Findings and Recommendations The Government is failing to leverage both its credit rating and its scale 1 Introduction I was asked by the Prime Minister in mid

More information

Human Capital Advantage for Business What is the Value of ADP ihcm for CEOs?

Human Capital Advantage for Business What is the Value of ADP ihcm for CEOs? Human Capital Advantage for Business What is the Value of ADP ihcm for CEOs? HR.Payroll.Benefits. ADP ihcm: Rethink Human Capital Management The need for HR to be a true business partner has never been

More information

HEW 6. Manager, Digital Comms, Design and UX. Provide web insights and analytics to enable evaluation, monitoring, compliance and improvement.

HEW 6. Manager, Digital Comms, Design and UX. Provide web insights and analytics to enable evaluation, monitoring, compliance and improvement. HEW 6 Position Title Web Analyst- Metrics Reports to Manager, Digital Comms, Design and UX Organisational Unit Web Services and Communications Position Statement/Purpose Provide web insights and analytics

More information

Income Statement. (Explanation)

Income Statement. (Explanation) Income Statement (Explanation) Your AccountingCoach PRO membership includes lifetime access to all of our materials. Take a quick tour by visiting www.accountingcoach.com/quicktour. Introduction to Income

More information

How to. Create Personas For Your B2B Content Marketing Strategy

How to. Create Personas For Your B2B Content Marketing Strategy How to Create Personas For Your B2B Content Marketing Strategy Introduction Content marketers are never short on things to do. Whether it s determining the best time to promote to your social media accounts,

More information

Initial Public Offering. Are you ready to float?

Initial Public Offering. Are you ready to float? Initial Public Offering Are you ready to float? What is an IPO? Are you considering listing your company on a stock exchange? In recent times, the phrases listing and floating have been replaced with an

More information

BUSINESS LIABILITY INSURANCE MADE SIMPLE

BUSINESS LIABILITY INSURANCE MADE SIMPLE BUSINESS LIABILITY INSURANCE MADE SIMPLE Working with the profession to simplify the language of insurance DON T LET YOUR BUSINESS BECOME A LIABILITY If your business is responsible for injuring someone,

More information

ASTRAZENECA GLOBAL POLICY LEGAL AND INTELLECTUAL PROPERTY

ASTRAZENECA GLOBAL POLICY LEGAL AND INTELLECTUAL PROPERTY ASTRAZENECA GLOBAL POLICY LEGAL AND INTELLECTUAL PROPERTY 1. PURPOSE To ensure that we meet our commitment to comply with the laws and regulations of the countries in which we operate. 2. AUDIENCE This

More information

Procurement Routes. Curtin University of Technology

Procurement Routes. Curtin University of Technology Procurement Routes An Overview Curtin University of Technology Overview of Principal Routes Traditional / conventional design led Design and construct Management (Fee) Traditional Client appoints consultants

More information

Tender feedback in Catering & Cleaning

Tender feedback in Catering & Cleaning Briefing 12-44 September 2012 Tender feedback in Catering & Cleaning This briefing provides the information that those tendering for public sector contracts should request in the event that a particular

More information

SURVEY OF SCHOOLS: ICT IN EDUCATION COUNTRY PROFILE: GERMANY

SURVEY OF SCHOOLS: ICT IN EDUCATION COUNTRY PROFILE: GERMANY SURVEY OF SCHOOLS: ICT IN EDUCATION COUNTRY PROFILE: GERMANY November 2012 This report was prepared by the Contractor: European Schoolnet and University of Liège under contract SMART 2010/009. The views

More information

Anti-Bribery and Corruption Policy

Anti-Bribery and Corruption Policy Newcrest strictly prohibits bribery and other unlawful or improper payments made to any individual or entity, as outlined in this Anti-Bribery & Corruption Policy. Newcrest's Anti- Bribery & Corruption

More information