MA4 Value adding budgeting and forecasting

Size: px
Start display at page:

Download "MA4 Value adding budgeting and forecasting"

Transcription

1 MA4 Value adding budgeting and forecasting Stuart Bilbrough CA CFO Radius Care Ltd Consider this: The Oxford Martin Institute has forecast that of the 702 occupations in the United States 47% of jobs could be automated within 20 years. Source: The Future of Employment: How Susceptible are jobs to Computerisation? C. B Frey and A. A. Osborne 17/09/2013, Oxford Martin Institute. 2 1

2 0.3% Source: The Future of Employment: How Susceptible are jobs to Computerisation? C. B Frey and A. A. Osborne 17/09/2013, Oxford Martin Institute % Source: The Future of Employment: How Susceptible are jobs to Computerisation? C. B Frey and A. A. Osborne 17/09/2013, Oxford Martin Institute. 4 2

3 94.0% Source: The Future of Employment: How Susceptible are jobs to Computerisation? C. B Frey and A. A. Osborne 17/09/2013, Oxford Martin Institute % Source: The Future of Employment: How Susceptible are jobs to Computerisation? C. B Frey and A. A. Osborne 17/09/2013, Oxford Martin Institute. 6 3

4 Adding value using historical data tends to provide reactive solutions. Adding value during the budgeting and forecasting processes provides proactive value adding opportunities. This session explains how Finance is instrumental in linking an organisation s strategic plan to its financial reality. 7 Steps for Lifting a Finance Function Skill Set Towards Adding Value. Validation and Control Stakeholder Management Financial & Non-Financial Analytics 8 4

5 9 Today we will cover: 1. How to add value to the business Finance supports through the budgeting and forecast processes, and 2. What to do when strategic expectations do not meet financial reality how to close the earnings gaps and reduce future financial risk. 10 5

6 Why Budget and Forecast? How a company budgets and forecasts is critical to the success of any organisation. It provides the Strategic Plan with rigor, by confirming that the objectives set are achievable from a financial point of view. It also helps the CEO/Managing Director and the Board of Directors to set financial targets for the organisation. 11 Why Budget and Forecast? The budget and forecast are the most common form of financial planning in a company. Typically the budget is completed annually and the rolling and reforecasts recalibrations through the year. Financial planning also includes capital evaluations, cost management exercises, product development and funding plans. 12 6

7 Budgeting is an unnecessary evil - Dr. Jan Wallander, Honorary President, Svenska Handelsbanken Source: 13 The budget is the bane of corporate America - Jack Welch, ex-ceo, General Electric Source:

8 The budget is a tool of repression rather than innovation - Bob Lutz, ex-coo, Chrysler Source: 15 Benefits of Budgeting 1 Control is possible when a budget line is the responsibility of an individual Source: Susan Hansen, Simply Finance An essential guide to Finance for non-financial managers, pg. 113 to 115, David Bateman Publishing. 16 8

9 Benefits of Budgeting 1 Control is possible when a budget line is the responsibility of an individual 2 Performance can be measured a benchmark for actual performance verses expectations including the use of KPI % Source: Susan Hansen, Simply Finance An essential guide to Finance for non-financial managers, pg. 113 to 115, David Bateman Publishing. 17 Benefits of Budgeting 1 Control is possible when a budget line is the responsibility of an individual 2 Performance can be measured a benchmark for actual performance verses expectations including the use of KPI % 3 Quality of planning is enhanced Forces consideration for the future including stress testing through sensitivity analysis Source: Susan Hansen, Simply Finance An essential guide to Finance for non-financial managers, pg. 113 to 115, David Bateman Publishing. 18 9

10 Benefits of Budgeting 1 Control is possible when a budget line is the responsibility of an individual 2 Performance can be measured a benchmark for actual performance verses expectations including the use of KPI % 3 Quality of planning is enhanced Forces consideration for the future including stress testing through sensitivity analysis 4 Management by exception Enables the focus by management on the problem areas Source: Susan Hansen, Simply Finance An essential guide to Finance for non-financial managers, pg. 113 to 115, David Bateman Publishing. 19 Benefits of Budgeting 1 Control is possible when a budget line is the responsibility of an individual 2 Performance can be measured a benchmark for actual performance verses expectations including the use of KPI % 3 Quality of planning is enhanced Forces consideration for the future including stress testing through sensitivity analysis 4 Management by exception Enables the focus by management on the problem areas 5 Goal orientation Can serve as a motivator for employee productivity Source: Susan Hansen, Simply Finance An essential guide to Finance for non-financial managers, pg. 113 to 115, David Bateman Publishing

11 What is adding value? Value is best defined by the Collins Dictionary as, among other things; the desirability desirability of something, often in terms ofusefulness usefulness and exchangeability exchangeable and to be valued is defined as to hold (someone or something) in high regard. Find out more on this subject here: 21 Adding value when budgeting and forecasting 1. An Efficient Process Whether it is the annual budget, quarterly reforecast or adhoc capital evaluation projects, it is critical that the process in place is efficient and inclusive. In many organisations the financial planning process dominates through inefficiency and the lack of recognition of materiality. It is important that Finance spends more time working with a business then budgeting it. Source:

12 Adding value when budgeting and forecasting 2. Help Decision Makers Understand the Numbers It is critically important to ensure that the key decision makers in an organisation understand the outcomes from a financial plan. Not all business unit owners are strong financially. Finance should assist where possible in ensuring that financial management is understood. This includes support functions like HR and marketing.. Source:

13 Adding value when budgeting and forecasting 3. Identifying Opportunities to Improve Product or Service Revenue This includes identifying new revenue making opportunities and stopping those that are unprofitable. External and internal benchmarking is a quick and effective way of identifying these opportunities. Source: 25 Adding value when budgeting and forecasting 4. Identify Cost Management Opportunities This is identifying suboptimal spending and stopping it. This is not cost cutting. Like with revenue internal benchmarking is a very effective way of identifying suboptimal spending through comparison with best practice. Source:

14 Adding value when budgeting and forecasting 5. Leading by Example Ensuring a Finance function leads by example in containing costs and keeping to budget commitments. Finance s recommendations to minimise other department costs will lose some credibility if they can t manage their own! Source: 27 Adding value when budgeting and forecasting 6. Keeping Tabs on Current Year Objectives Finances involvement in the strategic planning process assists in ensuring objectives build up to the financial expectations. Finance can keep a tab on objectives and push along opportunities. Through a monthly rolling forecast any delay in the objectives and resulting gap to earnings expectations can be highlighted for immediate resolution. Source:

15 Adding value when budgeting and forecasting 7. Proactively completing post business care reviews This is going the extra mile post completion of business case development, product development or cost management initiatives, as examples. Evaluate how good the outcomes and how good the decision making were. What can be learnt for the next financial planning exercise. Source: 29 Adding value when budgeting and forecasting 8. Cash is King, Pre-empt Short and Long Term Funding Needs Even before an organisation funding requirements are needed or in fact known, it is important to ensure where it can be accessed. Many opportunities requiring financial planning have a funding need therefore Finance knowing where that will come from is critical to seizing opportunities as they arise. Source:

16 Adding value when budgeting and forecasting 9. Best bang for the buck Ranking impending capital projects and/or product developments and ensuring those with the best return on investment is prioritised. Keep a list of opportunities that miss the cut. They can be started should a better-thanforecast year eventuate. Source: 31 Adding value when budgeting and forecasting 10. When strategic expectations do not equal financial reality Recommend ways to close the gaps this may require the re-engagement of stakeholders used in the financial planning process. Finance may be able to assist in providing cost reduction opportunities, sensitivity analysis or running different scenarios, revenue benchmarking, etc. to assist in the decision process and in closing the profit gap. Source:

17 Adding value when budgeting and forecasting 10 Point Checklist for Adding Value 33 When expectations do not equal reality 34 17

18 When expectations do not equal reality To Consider: Solutions not Problems 1 Do something about it! Unresolved gaps are a risk to the business. 35 When expectations do not equal reality To Consider: Solutions not Problems 1 Do something about it! Unresolved gaps are a risk to the business. 2 Look at options to provide a solution BEFORE engaging the business unit manager or applicable decision maker

19 When expectations do not equal reality To Consider: Solutions not Problems 1 Do something about it! Unresolved gaps are a risk to the business. 2 Look at options to provide a solution BEFORE engaging the business unit manager or applicable decision maker. 3 Consider under-promise and over-deliver sharks. This can be as big an issue as over-promise and under-deliver. 37 When expectations do not equal reality To Consider: Solutions not Problems 1 Do something about it! Unresolved gaps are a risk to the business. 2 Look at options to provide a solution BEFORE engaging the business unit manager or applicable decision maker. 3 Consider under-promise and over-deliver sharks. This can be as big an issue as over-promise and under-deliver. 4 Consider where financial realities change through external pressures. This may require an update to strategy

20 When expectations do not equal reality To Consider: Solutions not Problems 1 Do something about it! Unresolved gaps are a risk to the business. 2 Look at options to provide a solution BEFORE engaging the business unit manager or applicable decision maker. 3 Consider under-promise and over-deliver sharks. This can be as big an issue as over-promise and under-deliver. 4 Consider where financial realities change through external pressures. This may require an update to strategy. 5 Consider materiality. Validation and Control 39 When expectations do not equal reality To Consider: Solutions not Problems 6 Highlight issues as early as possible so they can be resolved

21 When expectations do not equal reality To Consider: Solutions not Problems 6 Highlight issues as early as possible so they can be resolved. 7 Positively engage key decision makers when gaps are identified to work together for an agreed resolution. Stakeholder Management 41 When expectations do not equal reality To Consider: Solutions not Problems 6 Highlight issues as early as possible so they can be resolved. 7 Positively engage key decision makers when gaps are identified to work together for an agreed resolution. 8 Ensure there is an escalation avenue in place for when there is issue closing a gap between strategy and the financial plan

22 When expectations do not equal reality To Consider: Solutions not Problems 6 Highlight issues as early as possible so they can be resolved. 7 Positively engage key decision makers when gaps are identified to work together for an agreed resolution. 8 Ensure there is an escalation avenue in place for when there is issue closing a gap between strategy and the financial plan. 9 Document fully any changes to a financial plan. Version control is critical. 43 When expectations do not equal reality To Consider: Solutions not Problems 6 Highlight issues as early as possible so they can be resolved. 7 Positively engage key decision makers when gaps are identified to work together for an agreed resolution. 8 Ensure there is an escalation avenue in place for when there is issue closing a gap between strategy and the financial plan. 9 Document fully any changes to a financial plan. Version control is critical. 10 Finance plays a key role in coordinating the closure of any gap. Finance does not force the closure

23 Take Away Today 45 Take Away Today a. 94% 46 23

24 Take Away Today a. 94% b. Adding value using historical data tends to provide reactive solutions. Adding value during the financial planning process provides proactive value adding opportunities. 47 Take Away Today a. 94% b. Adding value using historical data tends to provide reactive solutions. Adding value during the financial planning process provides proactive value adding opportunities. c. Remember the 10 Point Checklist for Adding Value 48 24

25 Take Away Today The key points and diagrams in this session are from the book, Bean Soup Beyond Bean Counting Steps for Lifting a Finance Function Skill Set Towards Adding Value. You can find out more about the book at 49 Value-adding budgeting and forecasting Stuart Bilbrough CA 2013 Stuart Bilbrough, Finance Mechanics Limited. All rights reserved. There are terms and methodology developed in this presentation that is the intellectual property of Stuart Bilbrough, Finance Mechanics Limited. Any use of this material without the written permission of the author is strictly prohibited

Are you getting the best deal from your Accountant?

Are you getting the best deal from your Accountant? Are you getting the best deal from your Accountant? Introduction It s human nature to want the best deal. Whether you are buying a mobile phone, going for a meal or paying an accountant, it s good to know

More information

Customer centricity drives business value

Customer centricity drives business value Customer centricity drives business value Integrated business services models organize around the customer in three key ways: they focus on customer outcomes; they measure success in terms of those outcomes;

More information

Location of the job: CFO Revenue Assurance

Location of the job: CFO Revenue Assurance JOB PROFILE Title of position: Manager: Revenue Assurance Operations Number of subordinates: 5-10 Location of the job: CFO Revenue Assurance Level: 3 Position Code: Time span: 2-3 years Key Performance

More information

Role Description Vendor Relationship Manager ICT

Role Description Vendor Relationship Manager ICT Role Description Vendor Relationship Manager ICT Classification/Grade/Band Clerk Grade 9/10 ANZSCO Code PCAT Code Date of Approval Primary purpose of the role The Vendor Relationship Manager ICT is responsible

More information

Taking IT out of the corner. ITIL success puts Müller Dairy IT in the driving seat

Taking IT out of the corner. ITIL success puts Müller Dairy IT in the driving seat Taking IT out of the corner ITIL success puts Müller Dairy IT in the driving seat Introduction product range which has revolutionised the world of yogurts as we knew it, but also in its skilful marketing

More information

STRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY

STRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY STRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY An Overview Designing, driving and implementing people management strategies, processes and projects for real business value HR Strategic

More information

The Business of the HR Crisis

The Business of the HR Crisis T. 1300 550 674 F. +61 7 3503 9254 E. business@hrcoach.com.au Australian businesses are under threat due to the pressure of the increasing complex labour market. What was once a vague business management

More information

The Fred Factor EQUITY CONTINUING EDUCATION SERIES. Customer Relationship Management

The Fred Factor EQUITY CONTINUING EDUCATION SERIES. Customer Relationship Management The Fred Factor EQUITY CONTINUING EDUCATION SERIES Customer Relationship Management What is CRM? CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers needs

More information

Bob Hassell. Hassell Blampied Associates February 2013

Bob Hassell. Hassell Blampied Associates February 2013 Bob Hassell Hassell Blampied Associates February 2013 Look at the concept of organisational strategic objectives and competitive advantage of HR using these as guides Understand the competencies HR needs

More information

Galaxy s Data Quality Program A Case Study

Galaxy s Data Quality Program A Case Study Galaxy s Data Quality Program A Case Study Eric Infeld Laura Sebastian-Coleman Ingenix UnitedHealth Group Eric_Infeld@uhc.com Laura_Sebastian-Colemane@uhc.com Overview: What this presentation will cover

More information

A S S E T I N T E G R I T Y I N T E L L I G E N C E

A S S E T I N T E G R I T Y I N T E L L I G E N C E ASSET INTEGRITY INTELLIGENCE Fe atured Article BEST PRACTICES OF MAINTENANCE PLANNING & SCHEDULING MATT MIDAS, GenesisSolutions, An ABS Group Company VOLUME 21, ISSUE 2 MARCH APRIL 2015 BEST PRACTICES

More information

white paper The Business of

white paper The Business of of the HR Crisis Professionals Meeting the Challenge OCTOBER 2009 Australian businesses are under threat due to the pressure of the increasing complex economic and labour market. What was once a vague

More information

Improving management reporting using non-financial KPIs

Improving management reporting using non-financial KPIs CPA Newcastle Convention - 2009 Improving management reporting using non-financial KPIs John Corrigan March 2009 Knowledge Experience Insight Agenda 1. Performance metrics 2. Issues with Metrics 3. Improving

More information

Driving Operational and Financial Improvements using Balanced Scorecards and Key Performance Indicators

Driving Operational and Financial Improvements using Balanced Scorecards and Key Performance Indicators www.pwc.com/ca Driving Operational and Financial Improvements using Balanced Scorecards and Key Mining Minds Introductions Paul Ingram Managing Director, PwC Mining Centre of Excellence, Toronto Business

More information

A shift in responsibility. More parties involved Integration with other systems. 2

A shift in responsibility. More parties involved Integration with other systems. 2 EFFECTIVE SERVICE RELATIONSHIP MANAGEMENT ALSO INCLUES THE FOLLOWING ACTIVITIES: Today, organizations frequently elect to have certain services be provided by service vendors, also referred to as service

More information

10 Reasons Why Project Managers Need Project Portfolio Management (PPM)

10 Reasons Why Project Managers Need Project Portfolio Management (PPM) 10 Reasons Why Project Managers Need Project Portfolio Management (PPM) Introduction Many project managers might think they are doing just fine with spreadsheets or basic project management software and

More information

ETHICAL DILEMMAS. What would you do? 1: WORKSHEET

ETHICAL DILEMMAS. What would you do? 1: WORKSHEET ETHICAL DILEMMAS What would you do? 1: WORKSHEET If you have concerns at work you most probably have a dilemma! The longer you leave resolving it, the more chance there is for there to be repercussions

More information

Data Protection Breach Reporting Procedure

Data Protection Breach Reporting Procedure Central Bedfordshire Council www.centralbedfordshire.gov.uk Data Protection Breach Reporting Procedure October 2015 Security Classification: Not Protected 1 Approval History Version No Approved by Approval

More information

Adding up or adding value?

Adding up or adding value? Get up to speed Building Better Finance Functions Adding up or adding value? Making business partnering work whatwouldyouliketochange.com Contents Adding up or adding value? 3 The strategic value of business

More information

Attachment 16.1 SA Power Networks: Customer Data Quality Plan 2015-2020 September 2014

Attachment 16.1 SA Power Networks: Customer Data Quality Plan 2015-2020 September 2014 Attachment 16.1 SA Power Networks: Customer Data Quality Plan 2015-2020 September 2014 Customer Data Quality Plan 2015-2020 V1.1 Executive Summary The commencement of Full Retail Contestability in 2004

More information

What is Social Return on Investment (SROI)?

What is Social Return on Investment (SROI)? What is Social Return on Investment (SROI)? Social Return on Investment (SROI) is a process of understanding, measuring and reporting on the social, environmental and economic value created by an organisation.

More information

Relationship Manager (Banking) Assessment Plan

Relationship Manager (Banking) Assessment Plan Relationship Manager (Banking) Assessment Plan ST0184/AP03 1. Introduction and Overview The Relationship Manager (Banking) is an apprenticeship that takes 3-4 years to complete and is at a Level 6. It

More information

Performance Management Rating Scales

Performance Management Rating Scales Performance Management Rating Scales When looking at Performance Management, a 5 point rating scale is the most common. A CIPD report suggests that: 47% of companies use 5 point scale 28% of companies

More information

Inclusion in the Mainstream. The Challenge for Childcare Providers

Inclusion in the Mainstream. The Challenge for Childcare Providers Inclusion in the Mainstream The Challenge for Childcare Providers DESSA National Community Development organisation Human rights perspective on the rights of people with disabilities Operates within two

More information

I D C T E C H N O L O G Y S P O T L I G H T. F l e x i b l e Capacity: A " Z e r o C a p i t a l " Platform w ith On- P r emise Ad va n t a g e s

I D C T E C H N O L O G Y S P O T L I G H T. F l e x i b l e Capacity: A  Z e r o C a p i t a l  Platform w ith On- P r emise Ad va n t a g e s I D C T E C H N O L O G Y S P O T L I G H T F l e x i b l e Capacity: A " Z e r o C a p i t a l " Platform w ith On- P r emise Ad va n t a g e s March 2014 Adapted from Attaching Support Services at the

More information

Process Management: Creating Supply Chain Value

Process Management: Creating Supply Chain Value Process Management: Creating Supply Chain Value Carol L. Marks, C.P.M., Director of Purchasing and Business Management Systems Industrial Distribution Group, Southern Division 704/398-5666; carol.l.marks@idg-corp.com

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Administration Discipline : AO Classification : ASO-4 Service : Business Service Position Title : Business

More information

Role Description Metro Operations, Data Analyst

Role Description Metro Operations, Data Analyst Role Description Metro Operations, Data Analyst Cluster Agency Division/Branch/Unit Location Transport Transport for NSW Infrastructure & Services / Service Delivery & Performance / Metro Service Delivery

More information

Financial Accountant (Ref:276) Role information pack

Financial Accountant (Ref:276) Role information pack Financial Accountant (Ref:276) Role information pack At Swanswell, we believe that everyone deserves the chance to change and to be happy. We help them to remove the things that stand in their way, whether

More information

Loans Mentoring Support. The Essential Guide to STARTING A BUSINESS

Loans Mentoring Support. The Essential Guide to STARTING A BUSINESS Loans Mentoring Support The Essential Guide to STARTING A BUSINESS To help you get to the stage where you can turn that business idea into a reality, we ve created this short guide of important aspects

More information

Service Quality Management The next logical step by James Lochran

Service Quality Management The next logical step by James Lochran www.pipelinepub.com Volume 4, Issue 2 Service Quality Management The next logical step by James Lochran Service Quality Management (SQM) is the latest in the long list of buzz words floating around the

More information

A publication of PwC s Financial Services Institute (FSI) Breaking the Cycle: The Case for Eliminating the Budget. October 2010

A publication of PwC s Financial Services Institute (FSI) Breaking the Cycle: The Case for Eliminating the Budget. October 2010 A publication of s Financial Services Institute (FSI) Breaking the Cycle: The Case for Eliminating the Budget October 2010 Contents Section Page 1. Point of view 2 2. Case studies 9 3. A framework for

More information

Creating Business Value with Mature QA Practices

Creating Business Value with Mature QA Practices perspective Creating Business Value with Mature QA Practices Abstract The IT industry across the globe has rapidly evolved in recent times. The evolution has been primarily driven by factors like changing

More information

Learning Framework for Local Government

Learning Framework for Local Government Learning Framework for Local Government Local Government should aspire to building learning municipalities in which employees acquire knowledge, skills and attitudes from their daily experience, educational

More information

Making a positive difference for energy consumers. Competency Framework Band C

Making a positive difference for energy consumers. Competency Framework Band C Making a positive difference for energy consumers Competency Framework 2 Competency framework Indicators of behaviours Strategic Cluster Setting Direction 1. Seeing the Big Picture Seeing the big picture

More information

2015 UCISA Award for Excellence Entry

2015 UCISA Award for Excellence Entry Institution Name: University of Leeds Originating Department: IT Contact Name (and email address): John Grannan j.k.grannan@leeds.ac.uk, Sally Bogg, s.l.bogg@leeds.ac.uk Project Title: IT Help Desk Continual

More information

4. Resolve queries and enquiries with regard to orders and purchases including liaising with operational staff, suppliers and sub-contractors.

4. Resolve queries and enquiries with regard to orders and purchases including liaising with operational staff, suppliers and sub-contractors. Job escription Post : Helpdesk Operator Post No. : 16/111 Grade: Scale 4-5 Section: Business Support Location: NPS Barnsley Ltd Gateway Plaza Reporting Arrangements and Main Contacts Responsible to Senior

More information

Position Title: Application Support Team Leader Location: Sydney Department: Development Reports to (Title): Service Delivery Manager

Position Title: Application Support Team Leader Location: Sydney Department: Development Reports to (Title): Service Delivery Manager Position Title: Application Support Team Leader Location: Sydney Department: Development Reports to (Title): Service Delivery Manager General Purpose of the Position The Level 2 Applications Support team

More information

The War for Talent Retaining critical resources during outsourcing transitions

The War for Talent Retaining critical resources during outsourcing transitions September 19, 2008 The War for Talent Retaining critical resources during outsourcing transitions www.mercer.com What we will talk about today Setting the stage: Outsourcing means transformation The talent

More information

Agile Governance. Thought Leadership

Agile Governance. Thought Leadership Agile Governance Thought Leadership IndigoBlue May 2012 IndigoBlue Winner of Agile Consultancy of the Year 2011/12, IndigoBlue is one the leading consultancies in the UK focused on Agile processes for

More information

Request for Proposal. Supporting Document 3 of 4. Contract and Relationship Management for the Education Service Payroll

Request for Proposal. Supporting Document 3 of 4. Contract and Relationship Management for the Education Service Payroll Request for Proposal Supporting Document 3 of 4 Contract and Relationship December 2007 Table of Contents 1 Introduction 3 2 Governance 4 2.1 Education Governance Board 4 2.2 Education Capability Board

More information

#KPMG Ignite. Join the conversation

#KPMG Ignite. Join the conversation #KPMG Ignite Join the conversation Increasing value in supply chain and procurement Mary Hemmingsen Mark Woods Welcome Mary Hemmingsen Partner, Energy Advisory Leader and Global LNG Leader Mark Woods Partner,

More information

Succession Planning Guide

Succession Planning Guide Succession Planning Guide The realities of succession planning and the future sale of your business Succession Planning Guide 1 Introduction Contents In New Zealand it is estimated 24% of small business

More information

Corporate Performance Management. Framework, Approach and Challenges Observed

Corporate Performance Management. Framework, Approach and Challenges Observed Corporate Performance Framework, Approach and Challenges Observed 16 June 2009 Performance Improvement Agenda Page 1 CPM defined for performance leadership 1 2 CPM framework 6 3 CPM Practical implementation

More information

Strategic resourcing & the flexible firm

Strategic resourcing & the flexible firm Strategic resourcing & the flexible firm Research report Summer 2004 from Chiumento Executive Summary The main findings are: While flexible working arrangements are common, it is unusual for organisations

More information

Question and Answer for Health Care Exchange Notice

Question and Answer for Health Care Exchange Notice Question and Answer for Health Care Exchange Notice To Accompany the Department of Labor New Health Insurance Marketplace Coverage Options and Your Health Coverage Mandated Notice Q1. Why are you receiving

More information

Any earnings portrayed in any Talk Fusion marketing materials are not necessarily representative of the income, if any, that a Talk Fusion Associate

Any earnings portrayed in any Talk Fusion marketing materials are not necessarily representative of the income, if any, that a Talk Fusion Associate 1 WELCOME At Talk Fusion, we understand that our Independent Associates are the most important element of our business when you succeed, we succeed. So we ve designed an incredibly rewarding and straightforward

More information

HP Mission Critical Partnership HP Customer Support Contractual Services

HP Mission Critical Partnership HP Customer Support Contractual Services HP Mission Critical Partnership HP Customer Support Contractual Services HP Mission Critical Partnership is ideal where any disruption to the IT infrastructure would have an impact on the financial position

More information

How quality assurance reviews can strengthen the strategic value of internal auditing*

How quality assurance reviews can strengthen the strategic value of internal auditing* How quality assurance reviews can strengthen the strategic value of internal auditing* PwC Advisory Internal Audit Table of Contents Situation Pg. 02 In response to an increased focus on effective governance,

More information

Topic 1 Introduction. to the Fundamentals of Project Management INTRODUCTION LEARNING OUTCOMES

Topic 1 Introduction. to the Fundamentals of Project Management INTRODUCTION LEARNING OUTCOMES Topic 1 Introduction to the Fundamentals of Project Management LEARNING OUTCOMES By the end of this topic, you should be able to: 1. Describe the nature of projects; 2. Identify the project life cycle;

More information

Section 2 - Key Account Management - Core Skills - Critical Success Factors in the Transition to KAM

Section 2 - Key Account Management - Core Skills - Critical Success Factors in the Transition to KAM Section 2 - Key Account Management - Core Skills - Critical Success Factors in the Transition to KAM 1. This presentation looks at the Core skills required in Key Account Management and the Critical Success

More information

COGENT CONSULTING, INC.

COGENT CONSULTING, INC. COGENT CONSULTING, INC. point of view Taking the Guesswork out of Resource Allocation How to align marketing investments with growth opportunities and potential Doing More with Less The Patent Cliff. The

More information

Data Analytics in the Corporate Payment Industry. Bret Hansen Vice President of Technology Services, U.S. Bancorp

Data Analytics in the Corporate Payment Industry. Bret Hansen Vice President of Technology Services, U.S. Bancorp Data Analytics in the Corporate Payment Industry Bret Hansen Vice President of Technology Services, U.S. Bancorp Agenda The Daily News Classifications of Complex Event Processing Maximizing Control, Compliance,

More information

Average producers can easily increase their production in a larger office with more market share.

Average producers can easily increase their production in a larger office with more market share. The 10 Keys to Successfully Recruiting Experienced Agents by Judy LaDeur Understand whom you are hiring. Don t make the mistake of only wanting the best agents or those from offices above you in market

More information

IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed

IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed April 28 th 2010 Copyright 2009 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

More information

Technology and Cyber Resilience Benchmarking Report 2012. December 2013

Technology and Cyber Resilience Benchmarking Report 2012. December 2013 Technology and Cyber Resilience Benchmarking Report 2012 December 2013 1 Foreword by Andrew Gracie Executive Director, Special Resolution Unit, Bank of England On behalf of the UK Financial Authorities

More information

Level5. Civil Service Competency Framework 2012-2017. Level 5 Deputy Directors

Level5. Civil Service Competency Framework 2012-2017. Level 5 Deputy Directors Level5 Civil Service Competency Framework 2012-2017 About this framework We are introducing a new competency framework to support the Civil Service Reform Plan and the new performance management system.

More information

Best practices for planning and budgeting. A white paper prepared by Prophix

Best practices for planning and budgeting. A white paper prepared by Prophix A white paper prepared by Prophix Executive summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However, common budgeting limitations

More information

JOB DESCRIPTION. Fundraising Strategy & Knowledge / Analysis Team. 35hrs per week, Monday to Friday, 9.30am 5.30pm. Band 7: 35,746-42,554 per annum

JOB DESCRIPTION. Fundraising Strategy & Knowledge / Analysis Team. 35hrs per week, Monday to Friday, 9.30am 5.30pm. Band 7: 35,746-42,554 per annum JOB DESCRIPTION Job Title Reporting to: Department/Team Location Hours Salary Band/Grade Duration Analysis Manager Fundraising Strategy & Knowledge / Analysis Team Unicef House, 30a Great Sutton Street,

More information

3 Things that Matter to Cash America: How Mobility and Integrations have made their business more reliable

3 Things that Matter to Cash America: How Mobility and Integrations have made their business more reliable CLIENT CASE STUDY CASH AMERICA 1 3 Things that Matter to Cash America: How Mobility and Integrations have made their business more reliable Matt Ivy Infrastructure Analyst, Cash America xmatters (alarmpoint)

More information

IMPOM208K Principles of information management in a food business

IMPOM208K Principles of information management in a food business Principles of information management in a food Overview This standard is about the principles of information management in a food. Information management is the collection of information from one or more

More information

Treasury Advisory Services Stability through effective financial risk and liquidity management. Audit. Tax. Consulting. Financial Advisory.

Treasury Advisory Services Stability through effective financial risk and liquidity management. Audit. Tax. Consulting. Financial Advisory. Treasury Advisory Services Stability through effective financial risk and liquidity management Audit. Tax. Consulting. Financial Advisory. Treasury Health Check Identify gaps and benchmark to make informed

More information

NATIONAL AMBULANCE SERVICE ONE LIFE PROJECT

NATIONAL AMBULANCE SERVICE ONE LIFE PROJECT February 2015 NATIONAL AMBULANCE SERVICE ONE LIFE PROJECT Improving patient outcomes from Out Of Hospital Cardiac Arrest David Hennelly AP MSc Jan 2015 THE ONE LIFE PROJECT IS BEING LED BY THE NATIONAL

More information

JOB DESCRIPTION. Leadership: Provide vision, leadership and direction for the college.

JOB DESCRIPTION. Leadership: Provide vision, leadership and direction for the college. JOB DESCRIPTION Job Title: Reports to: Principal Board of Governors Main Purpose of the Job Leadership: Provide vision, leadership and direction for the college. Learning: Create and maintain a productive

More information

Training Pack. Kaizen PDCA ( Plan / Do / Check / Act )

Training Pack. Kaizen PDCA ( Plan / Do / Check / Act ) Training Pack Kaizen PDCA ( Plan / Do / Check / Act ) Introductions Name Department Current knowledge of Plan Do Check Act Aims & Objectives Target Audience : All! Purpose of Module : To train the delegates

More information

Workflow and Process Analysis for CCC

Workflow and Process Analysis for CCC Section 3.6 Design Workflow and Process Analysis for CCC This tool introduces the importance of workflow and process improvement in a community-based care coordination (CCC) program, describes the value

More information

Best Practices For Assigning First Call Responsibilities For Healthcare Networking Issues

Best Practices For Assigning First Call Responsibilities For Healthcare Networking Issues Best Practices For Assigning First Call Responsibilities For Healthcare Networking Issues Background In recent years, medical devices have become increasingly more computerized. As part of this trend,

More information

Social Return on Investment (SROI)

Social Return on Investment (SROI) Social Return on Investment (SROI) Measuring your wider impact helps you understand and promote your real value. nef consulting realises the consultancy potential of nef s (new economics foundation) twenty-year

More information

the Audit Committee.

the Audit Committee. Audit Committee 22 Agenda Item No: 10 Report title Cabinet member with lead responsibility Accountable director Originating service The Introduction of Agresso Councillor Andrew Johnson Resources Keith

More information

How To Be A Project Manager For A Health Board

How To Be A Project Manager For A Health Board Date: September 2013 (Review September 2014) Job Title : Project Manager - DNA Department : Surgical and Ambulatory Services Location : Waitemata DHB All Locations Based at North Shore Hospital Reporting

More information

Job Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them.

Job Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them. Job Description Job Title Service Desk Function IT Services IT Service Desk Reporting to IT Service Desk Manager Direct Reports None Working Hours Standard 35 hours per week Normally working Mon Fri, this

More information

Community Board Orientation

Community Board Orientation Communities That Care Community Board Orientation Milestone: Engage Key Leaders Trainer s Guide (60 minutes) Module 4 Slides for Module 4 Module 4... 4-1 Phase Two: Organizing, Introducing, Involving...

More information

Business ByDesign. The SAP Business ByDesign solution helps you optimize project management

Business ByDesign. The SAP Business ByDesign solution helps you optimize project management SAP Functions in Detail SAP Solutions for Small Businesses and Midsize Companies Efficient Project Management Drive Project Success with SAP Business ByDesign The SAP Business ByDesign solution helps you

More information

Job Description Head of CRM

Job Description Head of CRM Date 10/15 Job Title Head of CRM Solutions Job Grade Management Location London/Solihull Department Client Services Reports to job title Managing Director Job purpose (A concise statement of why the job

More information

Problem Management Fermilab Process and Procedure

Problem Management Fermilab Process and Procedure Management Fermilab Process and Procedure Prepared for: Fermi National Laboratory June 12, 2009 Page 1 of 42 GENERAL Description Purpose Applicable to Supersedes This document establishes a Management

More information

Digital Strategy in Distribution

Digital Strategy in Distribution Digital Strategy in Distribution 1 Methodology The survey results presented in this whitepaper are the result of an online survey of readers from MDM (www.mdm.com) and Infor in July and August 2015. Infor

More information

Develop and implement marketing plans for your area of responsibility

Develop and implement marketing plans for your area of responsibility Overview What this Unit is about This Unit is about developing and implementing marketing plans for your area of. This Unit describes the classic model of marketing planning, implementation and control,

More information

This section outlines the Solvency II requirements for a syndicate s own risk and solvency assessment (ORSA).

This section outlines the Solvency II requirements for a syndicate s own risk and solvency assessment (ORSA). Section 9: ORSA Overview This section outlines the Solvency II requirements for a syndicate s own risk and solvency assessment (ORSA). The ORSA can be defined as the entirety of the processes and procedures

More information

Improve Your Budgeting Process while Avoiding Excel Pitfalls

Improve Your Budgeting Process while Avoiding Excel Pitfalls Improve Your Budgeting Process while Avoiding Excel Pitfalls Vocabulary Lesson Common Myths of Budgeting Defining the Problem Budgeting Agenda Current Challenges Available Solutions Client Spotlight Alex

More information

Strategic HR Partner Assessment (SHRPA) Feedback Results

Strategic HR Partner Assessment (SHRPA) Feedback Results Strategic HR Partner Assessment (SHRPA) Feedback Results January 04 Copyright 997-04 Assessment Plus, Inc. Introduction This report is divided into four sections: Part I, The SHRPA TM Model, explains how

More information

LeadingAge Maryland. QAPI: Quality Assurance Performance Improvement

LeadingAge Maryland. QAPI: Quality Assurance Performance Improvement LeadingAge Maryland QAPI: Quality Assurance Performance Improvement NOT ALL CHANGE IS IMPROVEMENT, BUT ALL IMPROVEMENT IS CHANGE Donald Berwick, MD Former CMS Administrator 2 WHAT IS QAPI? Mandated as

More information

Best Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006

Best Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006 A white paper prepared by PROPHIX Software October 2006 Executive Summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However,

More information

Improving Management Review Meetings Frequently Asked Questions (FAQs)

Improving Management Review Meetings Frequently Asked Questions (FAQs) Improving Management Review Meetings Frequently Asked Questions (FAQs) Questions from Conducting and Improving Management Review Meetings Webinar Answers provided by Carmine Liuzzi, VP SAI Global Training

More information

Total Money Management. Minimum standards

Total Money Management. Minimum standards Total Money Management Minimum standards November 2015 Introduction These standards are intended for budgeting services within the New Zealand Federation of Family Budgeting Services (NZFFBS) offering

More information

Customer Experience Outlines

Customer Experience Outlines Customer Experience Outlines Professional Persuasive Language Customer satisfaction is a feeling and a perception. The consummate professional manages perception so that the customer always feels cared

More information

Raise your game go CLouD

Raise your game go CLouD Raise your game GO CLOUD The latest research from Symantec dispels myths about cloud computing and talks common sense about the value of cloud computing for small businesses. We all feel perfectly at home

More information

How much time is your team wasting on month end reporting?

How much time is your team wasting on month end reporting? How much time is your team wasting on month end reporting? (extract from Pareto's 80/20 Rule for the Corporate Accountant published by John Wiley & Sons Inc ISBN: 978-0-470-12543-4) By David Parmenter

More information

Balance collections with retention for each customer. Decision Analytics for debt management in telecommunications

Balance collections with retention for each customer. Decision Analytics for debt management in telecommunications Balance collections with retention for each customer Decision Analytics for debt management in telecommunications Debt management for telecommunications The dynamic telecommunications market is seeing

More information

Quick Check. User Guide EFQM Model 2013 Version

Quick Check. User Guide EFQM Model 2013 Version Quick Check User Guide EFQM Model 2013 Version User Guide: Quick Check EFQM Shares what works EFQM is committed to help organisations drive improvement through the use of the EFQM Excellence Model, a comprehensive

More information

Management by conviction: improving a brand eligibility, location, flair and positioning

Management by conviction: improving a brand eligibility, location, flair and positioning Insights Strategy Documents I32/2013 Brand Management by conviction: improving a brand Emotions are the key of decisions: they are in the beginning and in the end of every relationship. People decide by

More information

Risk Management Policy

Risk Management Policy 1 Purpose Risk management relates to the culture, processes and structures directed towards the effective management of potential opportunities and adverse effects within the University s environment.

More information

A Compelling Case for AP Automation in the Cloud

A Compelling Case for AP Automation in the Cloud WHITE PAPER A Compelling Case for AP Automation in the Cloud ROCC Computers Ltd Stanford Gate South Road Brighton BN1 6SB Tel: 01273 274716 Email: info@rocc.co.uk Author: Andrew Westhead Date : February

More information

McKinsey on Electric Power and Natural Gas

McKinsey on Electric Power and Natural Gas McKinsey on Electric Power and Natural Gas Perspectives on electric power and natural gas Number 1, Winter 2008 Pioneers to industrialists: How to grow profitably as the renewables sector matures 3 As

More information

WHITE PAPER. Portland. Inventory Management. An Approach to Right-sizing your Inventory. By Andrew Dobosz & Andrew Dougal January 2012

WHITE PAPER. Portland. Inventory Management. An Approach to Right-sizing your Inventory. By Andrew Dobosz & Andrew Dougal January 2012 WHITE PAPER Inventory Management An Approach to Right-sizing your Inventory By Andrew Dobosz & Andrew Dougal January 2012 Portland Introduction Inventory management having the right product in the right

More information

OXYGEN OVERVIEW WHAT HOW

OXYGEN OVERVIEW WHAT HOW OXYGEN OVERVIEW Oxygen Finance is an innovative Supply Chain company, working with buyers and suppliers to enhance their business relationship by improving Purchase to Pay (P2P) process and invoice payment

More information

Resources for Implementing the WWF Project & Programme Standards. Step 2.3 Design Operational Plan

Resources for Implementing the WWF Project & Programme Standards. Step 2.3 Design Operational Plan Resources for Implementing the WWF Project & Programme Standards Step 2.3 Design Operational Plan June 2007 Step 2.3 Design Operational Plan Contents What Is An Operational Plan?... 1 Why Is An Operational

More information

A Guide to Reviewing Outsourced Contracts. By James Milner - Ember Public Sector Solutions

A Guide to Reviewing Outsourced Contracts. By James Milner - Ember Public Sector Solutions A Guide to Reviewing Outsourced Contracts By James Milner - Ember Public Sector Solutions Introduction from James Milner, Director EPSS Outsourced contracts in the public sector are now commonplace. Unfortunately

More information

Analytics Software that allows Small- to Medium-Sized Companies To Get Actionable Data out of Their Financial Statements

Analytics Software that allows Small- to Medium-Sized Companies To Get Actionable Data out of Their Financial Statements ceocfointerviews.com All rights reserved! Issue: December 11, 2015 The Most Powerful Name in Corporate News Analytics Software that allows Small- to Medium-Sized Companies To Get Actionable Data out of

More information

Monitoring Highways England The monitoring framework

Monitoring Highways England The monitoring framework Monitoring Highways England The monitoring framework October 2015 Contents Executive summary 4 Roads reform 4 ORR s role in monitoring Highways England 5 What we will do next 10 1. Overview of this document

More information

Role Description Curator - Digital Assets

Role Description Curator - Digital Assets Role Description Curator - Digital Assets Cluster Agency Division/Branch/Unit Location Department of Planning & Environment Sydney Living Museums Collections & Access The Mint Classification/Grade/Band

More information