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1 Change in Status Events Preparin ng for Retireme ent Overview Congratulations on your upcoming retirement! We are committed to making your transition into retirement as smooth as possible. The following information will help you understand the impact of retirement on your benefit plan coverage. We ve also included some helpful retirement contacts. Benefit Plan information is also available on the CarMax Benefits website, available throughh the CarMax World or at carmax.com/benefits from any computer with Internet access. Contact information for our providers and other resources is also included throughout this document. Please notify us when your home address changes so we may contact you with important benefits information. Send addresss changes to CarMax, Inc., Attn: Human Resources, Tuckahoe Creek Parkway, Richmond, VA It is also important to update your contact or profile information with benefit plan administrators. If you currently use a CarMax address for electronic statements or other messages related to your accounts, please update your address immediately. CarMax wishes you and your family all the best for the future. Thank you for your contribution to the success of our Company. Medical, Dental, and Vision Plans If you are enrolled in the Medical, Dental, and/or Vision Plans, your coverage will end on the last day of the month in which your CarMax employment ends. Deductions will be takenn from your final paycheck for your last month of coverage. In most instances, you will be eligible to continue your coverage under a federal act known as COBRA ( Consolidatedd Omnibus Budget Reconciliation Act of 1986) for up to 18 months. Approximately 14 days after you retire, detailedd information (including the cost and length of coverage) will be mailed to your home address. If you wish to continue coverage under COBRA, you must make an election within 60 days of the COBRA notice. Once you make your election to enroll and send your first payment, your coverage will be reinstated effective the date your coverage ended. You may cancel coveragee at any time. If elected, you will receive new ID cards for the Medical and Dental Plans once Aetna and CVS Caremark receive your COBRA election. Your Vision cards will not change. If you need Medical Plan services after you send your first payment but before you receive your new ID cards, please call Aetna or CVS Caremark before receiving services. If you need a prescription before your COBRA election is reported to CVS Caremark, you will be required to pay for the medicine and file a claim for reimbursement once your coverage is reinstated. Please refer to the Additional Retirement Information section below to learn more about your health coverage options after you retire. revised: 12/30/2013 Planning for Retirement page 1 of 6

2 Phone Online Aetna (All Plans) (866) aetna.com CVS Caremark (855) caremark.com EyeMed Vision (866) eyemedvisioncare.com COBRA Administrator (866) Flexible Spending Accounts Health Care Flexible Spending Account (HCFSA) If applicable, participation in the HCFSA ends on the last day of the month in which your employment ends. You will have 90 days following the end of the Plan Year (until May 29) to submit any expenses for reimbursement that were incurred while you were a participant during that Plan Year. After this period, any remaining balance in your account will be forfeited according to IRS regulations. You have the right to continue participation in this program under COBRA for the remainder of the current Plan Year (through February 28/29). If you elect to do so, you will be required to pay the full after-tax monthly contribution plus a 2% COBRA administration fee. You will be billed each month you participate. Day Care Savings Account (DCSA) If applicable, participation in the DCSA ends on the day your employment ends. You will have 90 days following the end of the Plan Year (until May 29) to submit any expenses for reimbursement that were incurred while you were a participant during that Plan Year. After this period, any remaining balance in your account will be forfeited according to IRS regulations. Life Insurance Basic Life, Supplemental Life, Spouse or Domestic Partner Life, or Child Life Insurance All Life Insurance coverage will end on the last day of the month in which your CarMax employment ends. You or any of your covered dependents may be eligible to convert any lost coverage to an individual policy with Aetna without having to provide evidence of good health. This is an easy and affordable way to maintain additional life insurance coverage in retirement. If you wish to convert any lost life insurance coverage to an individual policy, you must apply for conversion no later than 31 days after coverage ends. Please call Aetna at (866) and follow the prompts for Life Insurance. Accidental Death & Dismemberment Insurance - Your AD&D Insurance coverage will end on the last day of the month in which your CarMax employment ends. This coverage is not eligible for conversion. Disability Programs Short Term Disability Pay Short-Term Disability Pay eligibility ends on your last day of employment. Long Term Disability Insurance If enrolled, Long-Term Disability coverage ends on your last day of employment. Conversion to an individual policy is not available. revised: 12/30/2013 Planning for Retirement page 2 of 6

3 Pension Plan To be eligible to receive benefits from the Pension Plan, you must have five (5) years of vesting service as defined by the Plan. As of December 31, 2008, the Pension Plan was frozen. This means credit is not granted for service or pay accruals toward your Pension benefit after that date. Your Pension benefit is calculated based on your years of service and pay accruals as of December 31, If you are vested in the Pension Plan when you retire, the Benefits department will mail information about your benefits to your home address 30 to 60 days after your employment ends. If you are eligible to begin receiving benefits, you must submit the required forms before benefits can begin. It is your responsibility to notify the CarMax Benefits department in writing no less than 30 days before the date you wish your Pension benefits to start. If you are eligible for Early Retirement (age 55 and 10 years of vesting service or 62 and seven (7) years of vesting service), or Normal Retirement (age 65 and five (5) years of vesting service), your benefits may begin as early as the first day of the month after your employment ends. Benefits cannot begin until you have submitted the required forms. Pension benefits are payable on the first of each month thereafter. If you are eligible to start your benefits and want additional information, call the MYKMXHR Service Center at (888) , option 7 or pension@carmax.com. Any written documents related to your Pension benefit should be addressed to: CarMax Benefits Department, Tuckahoe Creek Parkway, Richmond, VA Retirement Savings Plan: 401(k) & Retirement Contribution Accounts If you are participating in the Retirement Savings Plan, your active participation in the Plan will cease when you retire. You are always vested in your own contributions. You must have three (3) or more years of vested service as defined by the Plan to be vested in the Company Matching Contributions and the Retirement Contribution Account. Associates who retire prior to December 31 may be eligible for a Retirement Contribution for the year in which they retire. After your retirement, you will no longer be eligible to contribute to your plan accounts. Your account will continue to be credited with any gains or losses associated with your investments. You will receive a letter from T. Rowe Price regarding your distribution options about 45 days after your retirement date. Following is an overview of those options: Option 1: Direct rollover to a pre tax account Directly roll over all or part of your vested account balance to an IRA at the financial institution you choose. This option allows you to retain the tax-deferred status of all amounts that you roll over. Option 2: Direct rollover to a Roth IRA (subject to Roth IRA income limits) Depending on your household income and your federal income tax filing status, you may be eligible to roll over your vested account balance to a Roth IRA. The amount rolled into the Roth IRA is taxable income to you in the year of the rollover. Consult your tax advisor for information. Option 3: Cash payment Have all or part of your vested account balance paid to you in cash. Federal law requires a mandatory 20% withholding on the taxable portion of your distribution. State taxes may also be withheld. You must include the taxable portion of your distribution in your annual taxable income. revised: 12/30/2013 Planning for Retirement page 3 of 6

4 Option 4: Leave your account balance in the Plan You are not required to take a distribution from the Plan until the April 1 following the date you reach age 70-1/2. Contact T. Rowe Price Retirement Services Group at (800) or online at rps.troweprice.com. If you move or change your home or address, remember to keep your T. Rowe Price account up-to-date so you can continue to receive statements and important messages. The website also includes helpful tools to help you understand: What you can expect from Social Security How and when to take a distribution How long your savings may last Employee Stock Purchase Plan (ESPP) If applicable, your active participation in the ESPP ends when you retire. You may contact Computershare for more information about selling your stock or transferring your account to an individual account. Your account will continue to be credited with any gains or losses. If you move or change your home or address, remember to keep your Computershare account up-to-date so you can continue to receive statements and important messages. You can update your contact information at www-us.computershare.com/employee or by calling Computershare Member Services at (866) Stock Options or Awards If you have received a stock award, please refer to your Stock Award Agreement(s) for important information. We recommend you consult a tax or financial advisor if you plan to exercise your options. Find more details on etrade.com or by calling (800) If you have equity awards from FY04 and FY05, your retirement accelerates the dates on which your equity awards expire. Please refer to the terms of your Stock Award Agreements for more information. If you move or change your home or address, remember to keep your e*trade account up-to-date so you can continue to receive statements and important messages. You can update your contact information at etrade.com, or by calling e*trade Member Services at (800) Retiree Discount Policy Once you retire, you will no longer be eligible for the Associate Discount Policy. You may, however, become eligible for discounts under the Retiree Discount Policy provided you meet certain age and service requirements. The Policy is available on the CarMax Benefits website at carmax.com/benefits under Your Money. Employee Assistance Program Our Employee Assistance Program (EAP) is available to you and your family for up to 18 months after your retirement. Information about the EAP services is available on the CarMax Benefits website at carmax.com/benefits. The EAP is available by calling Aetna at (866) , option 2 or via the website at AetnaEAP.com and entering the company code MYKMXEAP. revised: 12/30/2013 Planning for Retirement page 4 of 6

5 Final Payment of Wages Any pay you are entitled to at the time you retire will be processed based on your state payment requirements. If payment must be made prior to your normally scheduled pay date, a live check will be sent to your work location for distribution. If payment is made on your normally scheduled pay date and you were enrolled in direct deposit at the time of your termination, funds will automatically be posted to your account. Your pay confirmation statement will be visible in ipay on mykmxhr.com. If payment is made on your normally scheduled pay date and you normally receive a live check, your final check will be sent to your work location for distribution. Vacation Commissioned and Hourly Associates: You will receive any remaining unused vacation pay in your final paycheck. CarMax will recover any vacation time that was paid in advance that has not been earned from your final paycheck. Salaried Associates: In accordance with the Time Away policy, no vacation is accrued; therefore, no payment is due when you retire. Sick Time (Commissioned and Hourly Associates Only) Per the Sick Time Policy, CarMax does not pay out any unused sick time that has been accrued but not taken upon retirement. CarMax reserves the right to recover any sick time that was paid in advance that has not been earned from your final paycheck. Other Benefits Programs Participation in all other benefit programs ends when you retire. Verification of Employment and References To provide consistency and fairness, to protect individual s privacy rights, and to maintain security and confidentiality, all employment verification and reference requests are handled through a third party vendor, The Work Number. If you need an employment verification from CarMax, please have the person verifying employment contact The Work Number at (800) or theworknumber.com. The verifier will need to provide The Work Number representative with CarMax s company code, revised: 12/30/2013 Planning for Retirement page 5 of 6

6 Additional Retirement Information Financial Guidance Consulting a financial advisor to discuss your retirement needs may help you decide how to best utilize your retirement savings. Our Employee Assistance Program (EAP) is available as an independent and confidential resource for any legal or financial questions or concerns you may have concerning retirement. If you do not already have a financial advisor, the EAP can provide some recommendations. Social Security Benefits You may file with the Social Security Administration (SSA) in the January before you retire, but not sooner than three months before you turn 62. Your SSA benefits will not start until you file an application. You may apply: Online at socialsecurity.gov/applytoretire By phone at (800) By contacting your local Social Security office at socialsecurity.gov/locator For complete instructions, including documents you need in order to file for benefits, visit socialsecurity.com. aarp.org The AARP website includes a wealth of information for retirees including: Insurance (private insurance and Medicare) Prescription medicines Health conditions Suggestions for staying healthy Medicare and Medigap Medicare is a federal health insurance program for people age 65 and over and for many disabled people. Although the full retirement age for Social Security is gradually rising to age 67, the Medicare eligibility age is not scheduled to increase, so you must still apply for Medicare three months before your 65th birthday. For more information about Medicare and Medigap policies, call (800) MEDICARE or visit medicare.gov. The preceding information summarizes how benefits are handled upon an Associate s retirement from active employment. If this information conflicts with Plan documents, Company policies, and/or contracts, the Plan documents, policies, and/or contracts will prevail. If you have any questions, please call the CarMax MYKMXHR Service Center at (888) Benefit plan information is also available on the CarMax Benefits website through the CarMax World or at carmax.com/benefits from any computer with Internet access. revised: 12/30/2013 Planning for Retirement page 6 of 6