Information Technology Services Strategic Plan

Transcription

1 Information Technology Services Strategic Plan Prepared by Ellen Lee March 2007

2 The ITS strategy aims to align the infrastructure by function, and improving efficiency by identifying interdivisional needs Shared channels across business units Web (e-pathway) phone counter street 3 rd party Channels Business rules owned by BU Bus. Unit MO Bus. Unit MO Bus. Unit MO Bus. Unit MO Bus. Unit MO Customer Identification database Name & Address Register Property data base IT infrastructure Networks Pathway Shared IT infrastructure Key Issues There is no corporate approach to the collection, storage and utilisation of the vast sets of information that the organisation generates Council systems are not fully integrated and this leads to duplicate of service, and high levels of wastage Lack of IT security framework hinders the implementation of technological advancements and exposes council to risk Strategies Streamline and strengthen the collection and use of information across the organisation, developing a single view of each asset, customer and service Integrate systems across the Council to deliver efficiencies and reduce duplication of effort and data Manage the risk to Council s IT assets and systems from malicious attacks and service interruptions.

3 KRA 1. Stakeholders Issues Solutions Benefits 10 year costing Lack of security framework hinders implementation of technological advancements and exposes council to risk Establish & Implement ratified security policy Implement software to support security policy Implement hardware to support security policy Informed decision making by management for implementation requests More flexible approach to implementing medium/high risk applications such as Library Link Victoria Prevent malicious attacks against council including illegal accessing of information on customers by external parties Help prevent corporate data theft Total : $914,000 One off capital purchase $254,000 Ongoing costs over 10 years $660,000

4 KRA 1. Stakeholders Issues Solutions Benefits 10 year costing IT Services requires a robust disaster prevention & recovery process to ensure continuous operations of council services Implement technology that will allow for easy recovery of essential services. Design procedure to regularly test and evaluate effectiveness of recovery process Implement an alternate communication link between St Kilda and South Melbourne Rapid recovery of lost data and services to another site in the event of a disaster therefore if St Kilda Town Hall inactivated council operations would continue as normal from South Melbourne Minimised risk of interruption to council activities for example digging up of cable would currently destroy all communications between council staff Total : $2,298,800 One off Capital Purchase $110,040 Ongoing Costs over 10yrs $2,188,760

5 KRA 2. Financial Issue Solutions Benefits 10 year costing The design and implementation of new corporate systems needs to be undertaken in a financially responsible manner New technology needs to generate cost savings and/or improved service to warrant implementation New/improved technology will face rigorous testing and business case review Previously investigated solutions will provide cost savings to council Strengthen Project Management methodology to ensure timely delivery and cost effectiveness The costs of implementation of new systems will be managed such as the scoping of council s GIS requirements and future potential Systems which produce high return on investment will be implemented for example replacing costly telephone subscriptions (~$4800 per month) with low cost internet telephony Total : $4,802,243 One off Capital Cost $383,003 Ongoing Costs over 10yrs $4,419,240

6 KRA 3. Customers Issue Solutions Benefits 10 year costing Potential new customer service channels are not being exploited by council Efficiencies offered by new technology are not always achieved There is no single view of council s customers which leads to overservicing or duplication of effort Actively create new customer service channels to streamline council activities Provide the organisation with access to new technology which enables better and more efficient service Develop a consistent method to record sufficient information about council s customers Improved and more diverse customer service reduces inappropriate allocation of resources, therefore simple customer requests can be serviced automatically Technological advances can be fully leveraged to enable council to more efficiently deliver services, ie: web services One view of customers will provide them with a more satisfying experience, less inconsistencies in services Council staff will be able to operate more effectively from remote sites, such as utilising mobile computing to generate work orders from the field Total : $1,233,807 One off Capital Cost $297,303 Ongoing cost over 10yrs $936,504

7 KRA 4. Internal Processes Issue Solutions Benefits 10 year costing There is no consistent approach to managing and improving core software systems and processes Management of IT hardware is done without the aid of trend analysis The services provided by ITS are not appropriately documented and disseminated across the organisation Implement procedures to ensure the management of council s core systems is undertaken in a consistent manner Analyse utilisation levels of IT hardware to ensure efficient and appropriate investment and servicing Develop and maintain a catalogue of all services provided by ITS and assign ratified Service Level Agreements More efficient use of council resources in developing and maintaining core systems responsibilities are clearly defined Management decision making is supported by appropriate data analysis so new hardware is not bought unless there is a demonstrable need Internal customers have a clearer understanding of what services they can receive from ITS Total : $127,272 There are no identified ongoing costs

8 KRA 5. People Issue Solutions Benefits 10 year costing ITS needs to help promote greater collaboration across the organisation In order to provide a higher level of service to the organisation ITS needs to develop greater Project Management and service delivery competencies Implement software and hardware which will enable and promote collaboration both within Council and with the public Staff are appropriately skilled in Project management methodology Service delivery is improved through analysis of customer satisfaction Collaborative projects will result in efficiencies and improved delivery of council services, and result in a better relationship with external customers for example using Sharepoint to enable the public to have input on council projects Higher skilled staff reduce inefficiencies and develop innovative solutions Total : $89,120 There are no identified ongoing costs

9 Project Cost Breakdown ICT cost breakdown for 10 years $1,600,000 $1,400,000 Costs $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 Other Software costs Network equipment Infrastructure costs Web designer Technical Writer Consultant Maintenance Licensing Managed services Leasing $- 6months Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 Years

10 Financial Impact 2005/ / / / / / / /13 Recurrent Operation Budget $2,949 $3,004 $3,094 $3,187 $3,283 $3,381 $3,483 Capital Expenditure $1,075 IT Strategy Forecast Capital Contingencies Gap Conclusion: $1,448 -$373 $1,416 -$416 Assumptions: $400K taken away from 2006/07 IT Capital Expenditure will be returned to future budgets $100K has been taken from 2006/07 Capital Expenditure (funded by savings of approved projects). 3% increase has been factored in recurrent operation budget. The IT capital plan has taken the time value of money into account and no further adjustments need to be made for price fluctuations. An allowance of K has been made for capital contingencies to be included in the IT forward capital program. $959 $41 While IT expenditure will exceed targets in the short term, it will be less than the implied forward projections from 2008/09 onwards and be favourable to these targets over the period 2006/07 to 2012/13 cumulative. $798 $202 $798 $202 $818 $202 $798 $182