ACS Webinars & Career Navigator
|
|
|
- Dwight Tucker
- 3 years ago
- Views:
Transcription
1 We will begin momentarily at 2pm ET Slides available now! Recordings will be available to ACS members after one week. Contact ACS Webinars at 1 Have Questions? Why am I muted? Don t worry. Everyone is muted except the presenter and host. Thank you and enjoy the show. Type them into questions box! Contact ACS Webinars at acswebinars@acs.org 2 1
2 Have you discovered the missing element? Find the many benefits of ACS membership! 3 Benefits of ACS Membership Chemical & Engineering News (C&EN) The preeminent weekly news source. NEW! Free Access to ACS Presentations on Demand ACS Member only access to over 1,000 presentation recordings from recent ACS meetings and select events. NEW! ACS Career Navigator Your source for leadership development, professional education, career services, and much more
3 Let s get Social post, tweet, and link to ACS Webinars during today s broadcast! Search for acswebinars and connect! 5 How has ACS Webinars benefited you? ACS Webinars benefits me by giving me quick information about contemporary issues in science and engineering. I particularly value the fact that I can learn things quickly. Thank you ACS! Svetlana Mitrovski, Associate Professor of Analytical Chemistry, Eastern Illinois University Be a featured fan on an upcoming webinar! Write to acswebinars@acs.org 6 3
4 youtube.com/acswebinars Search for acswebinars and connect! 7 4
5 Learn from the best and brightest minds in chemistry! Hundreds of webinars presented by subject matter experts in the chemical enterprise. Recordings are available to current ACS members one week after the Live broadcast date. Broadcasts of ACS Webinars continue to be available to the general public LIVE every Thursday at 2pm ET! 9 Upcoming ACS Webinars Thursday, February 25, 2016 Long-Acting Injectable Medications: Strategies and Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium Julius Remenar, Research Fellow, Alkermes Annette Bak, Professor of Chemistry, Howard University Thursday, March 3, 2016 Making an Artificial Leaf: Creating Hydrogen Fuels through Water, Sunlight and Carbon Dioxide Nathan Lewis, Professor of Chemistry, California Institute of Technology Joseph Fortunak, Professor of Chemistry, Howard University Contact ACS Webinars at acswebinars@acs.org 10 5
6 Is Your Etiquette Holding Back Your Career? Patricia Simpson Dir. of Academic Advising and Career Services, University of Illinois at Urbana- Champaign and Owner/Consultant, Game Changing Etiquette David Harwell Asst. Director of Industry Member Programs, ACS Slides available now! Recordings will be available to ACS members after one week This ACS Webinar is being co-produced with ACS Professional Education 11 It s True! You Don t Get a Second Chance to Make a First Impression 12 6
7 Does Matter? Corporations spend millions of dollars on advertising & training First impressions are hard to overcome Business etiquette rules do differ from those in other settings We expose our own weaknesses when we fail to use proper etiquette or treat others with respect 13 Etiquette requires us to admire the human race. ~ Mark Twain 14 7
8 First Impressions Impressions are made in two stages: 1) Automatic & immediate (subconsciously) 2) More thorough and thoughtful (but not always) Some say the first stage happens in 1/10 th of 1 second It is possible to overcome negative first impressions, but you have to work at it 15 Audience Survey Question ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT How many positive interactions do some say it takes to change a negative first impression? Three Eight Ten Fifteen None. You can not. 16 8
9 Professionalism at Work No company resources for personal use Minimize cell phone usage Adhere to (& don t complain about) lab and safety rules Do not call negative attention to yourself Engage in good teamwork Follow the leader 17 Problem Solving at Work If you can not solve it, find someone who can Provide solutions as you present problems (offer, don t ask) Always explain what you can do, not what you can t No excuses do not place blame 18 9
10 Professional Attire Don t let your attire speak louder than your words Dressing professionally demonstrates respect Find out the dress code in advance Beyond safety minimize bare skin Details matter Strong smells good or bad are never good 19 Audience Survey Question ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT Which of the following is an example of a proper introduction? Dr. Smith (CEO), I d like to introduce you to Mark (client) Dr. Smith (CEO), this is Mr. Johnson (client) Mr. Johnson (client), this is Dr. Smith (CEO) Mark (client), I d like to introduce you to Dr. Smith (CEO) Hey Smitty (CEO), meet Johnson (client) 20 10
11 Greetings Practice your handshake Stand, make eye contact, and smile Use proper introductions (and closings!) Pay attention to what others are saying Ask for a name again if necessary Learn how to mingle & network; be positive Nametags on the right (best handwriting, full name) 21 Telephone Etiquette Respond to messages within one business day Include name and organization or group when answering the telephone Do not assume caller ID is correct Introduce yourself first and state your business, even if you are speaking to a gatekeeper Leave full messages (chance of reaching person you are calling is 1 in 6) 22 11
12 Cell Phones Heed voice and ring tone volume If a call is lost, the person who originated the call calls back Never use anywhere you would not talk to your neighbor at full volume for talking, texting, or data Do not place phones on the table at meetings or meals Over-usage demonstrates lack of respect, self-control, self-awareness, and social-awareness 23 Always Express Appreciation! Good manners sometimes means simply putting up with other people s bad manners. ~ H. Jackson Brown, Jr
13 Audience Survey Question ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT What is your biggest pet peeve? ALL CAPS Incorrect spelling/grammar Long messages/no simple action defined No/inappropriate subject line Receiving late night/off hour s 25 Every single message has the chance of being forwarded, intentionally or unintentionally Utilize spell-check and re-read your messages Do not use in place of IM Use a subject, greeting, and full message Keep messages short; use bullets Obey message notification requests Follow employer s guidelines regarding all social media 26 13
14 Handling a Faux Pas Remember, you are only human Not only about what you do, but also about how you react after An apology can go a long way, but do not overdo it People do desire to be fair; repeated small interactions build trust the fastest so be consistent Do not get so stressed about every little rule that you sacrifice having a good interaction 27 To Contact me Patricia Simpson Game Changing Etiquette plbsimpson@gamechangingetiquette.com Dining F Workplace Professionalism F Communication F Career 28 14
15 Is Your Etiquette Holding Back Your Career? Patricia Simpson Dir. of Academic Advising and Career Services, University of Illinois at Urbana- Champaign and Owner/Consultant, Game Changing Etiquette David Harwell Asst. Director of Industry Member Programs, ACS Slides available now! Recordings will be available to ACS members after one week This ACS Webinar is being co-produced with ACS Professional Education 29 Upcoming ACS Webinars Thursday, February 25, 2016 Long-Acting Injectable Medications: Strategies and Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium Julius Remenar, Research Fellow, Alkermes Annette Bak, Professor of Chemistry, Howard University Thursday, March 3, 2016 Making an Artificial Leaf: Creating Hydrogen Fuels through Water, Sunlight and Carbon Dioxide Nathan Lewis, Professor of Chemistry, California Institute of Technology Joseph Fortunak, Professor of Chemistry, Howard University Contact ACS Webinars at acswebinars@acs.org 30 15
16 Is Your Etiquette Holding Back Your Career? Patricia Simpson Dir. of Academic Advising and Career Services, University of Illinois at Urbana- Champaign and Owner/Consultant, Game Changing Etiquette David Harwell Asst. Director of Industry Member Programs, ACS Slides available now! Recordings will be available to ACS members after one week This ACS Webinar is being co-produced with ACS Professional Education 31 16
17 How has ACS Webinars benefited you? ACS Webinars benefits me by giving me quick information about contemporary issues in science and engineering. I particularly value the fact that I can learn things quickly. Thank you ACS! Svetlana Mitrovski, Associate Professor of Analytical Chemistry, Eastern Illinois University Be a featured fan on an upcoming webinar! Write to acswebinars@acs.org 33 youtube.com/acswebinars Search for acswebinars and connect! 34 17
18 Benefits of ACS Membership Chemical & Engineering News (C&EN) The preeminent weekly news source. NEW! Free Access to ACS Presentations on Demand ACS Member only access to over 1,000 presentation recordings from recent ACS meetings and select events. NEW! ACS Career Navigator Your source for leadership development, professional education, career services, and much more ACS Webinars does not endorse any products or services. The views expressed in this presentation are those of the presenter and do not necessarily reflect the views or policies of the American Chemical Society. Contact ACS Webinars at 36 18
19 Upcoming ACS Webinars Thursday, February 25, 2016 Long-Acting Injectable Medications: Strategies and Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium Julius Remenar, Research Fellow, Alkermes Annette Bak, Professor of Chemistry, Howard University Thursday, March 3, 2016 Making an Artificial Leaf: Creating Hydrogen Fuels through Water, Sunlight and Carbon Dioxide Nathan Lewis, Professor of Chemistry, California Institute of Technology Joseph Fortunak, Professor of Chemistry, Howard University Contact ACS Webinars at acswebinars@acs.org 37 19
We will begin momentarily at 2pm ET. Slides available now! Recordings will be available to ACS members after one week. www.acs.
We will begin momentarily at 2pm ET Slides available now! Recordings will be available to ACS members after one week. www.acs.org/acswebinars Contact ACS Webinars at acswebinars@acs.org 1 Have Questions?
We will start momentarily at 2pm ET. Recordings will be available to ACS members after two weeks http://acswebinars.org
We will start momentarily at 2pm ET Recordings will be available to ACS members after two weeks http://acswebinars.org Contact ACS Webinars at acswebinars@acs.org 1 Have Questions? Why am I muted? Don
We will begin momentarily at 2pm ET. Recordings will be available to ACS members after one week. www.acs.org/acswebinars
We will begin momentarily at 2pm ET Recordings will be available to ACS members after one week www.acs.org/acswebinars Contact ACS Webinars at acswebinars@acs.org 1 Have Questions? Why am I muted? Don
We will begin momentarily at 2pm ET. Recordings will be available to ACS members after three weeks www.acs.org/acswebinars
We will begin momentarily at 2pm ET Recordings will be available to ACS members after three weeks www.acs.org/acswebinars Contact ACS Webinars at acswebinars@acs.org Have Questions? Why am I muted? Don
Workplace Behavior and Professionalism: Keys for Job Success
Faculty Workplace Behavior and Professionalism: Keys for Job Success Debra Nickolson Coordinator of Customer Relations Behavioral Health Systems Birmingham, Alabama Satellite Conference and Live Webcast
!"#$%&##'()$*"&))& ''''+!,'-%)&./&0$1)&'+21.0
INTERNATIONAL BUSINESS SKILLS COURSEWARE '!"#$%&##'()$*"&))& ''''+!,'-%)&./&0$1)&'+21.0!""#$%&'$%()*!++,"&-'&,.(,/(01+&.$++( 2#-"'&'&,.$#+ I hear and I Forget I see and I Remember I do and I Understand
Location: POD 60 Phone: (416) 979 5177 Email: career@ryerson.ca Hours: Mon Thu 8:30 am 6:30 pm/fri 8:30 am 4:30 pm
Location: POD 60 Phone: (416) 979 5177 Email: career@ryerson.ca Hours: Mon Thu 8:30 am 6:30 pm/fri 8:30 am 4:30 pm Career Development Workshops Get Ready Know yourself and what you want Discover Your Career
Etiquette Recognition of Rank or Position Gender Neutral Etiquette Telephone E-mail Cubicle Manners Business Cards, Appearance
OFFICE ETIQUETTE The definition of Etiquette is the conduct or procedure prescribed by authority to be observed in social and office environments. An organization s ability to accomplish its mission is
Why Be Aware of Professional Presence?
Professional Presence: Managing Non-verbal Communications Topeka IIA Topeka, KS November 18, 2010 Lael Holloway, Director Risk Advisory Services Kansas City, MO Why Be Aware of Professional Presence? According
Excellent Customer Service
Tips for Providing Excellent Customer Service 1 GREAT SERVICE IS A CHOICE 2 Hire the Smile! Appearances Humor Eye Contact Smile Energy Manners Pride Train the Skills 3 EVERYONE CAN BE GREAT BECAUSE EVERYONE
Why is service important?
Spring Conference April 30, 2009 through May 1, 2009 CUSTOMER SERVICE Marta De La Torre, RHIA, CHP, CHE Service Line Leader, Revenue Cycle Local Integrity & Privacy Officer Saint Agnes Medical Center Marta.delatorre@samc.com
Exercise: Effective Customer Care and Communication for Call Center Agents
Exercise: Effective Customer Care and Communication for Call Center Agents Introduction and Learning Objective: In this exercise participants will practice communication and customer services skills required
Successful Job Interview Techniques
Professionally You Professionally You Successful Job Interview techniques Successful Job Interview Techniques Family Economics & Financial Education April 2008 Values, Needs vs. Wants & Goal Setting Unit
The Lost Art of Business Etiquette
The Lost Art of Business Etiquette Pamela Eyring President www.psow.edu 803-407-4177 Overview First Impressions Eye Contact & Body Language Today s Handshake Smooth Entrances and Polished Exits Business
What do you need to know in the workplace?
What do you need to know in the workplace? Your internship may be the first time you ve worked in a professional setting. People will expect you to act as a professional. The rules are different among
Telephone Etiquette: Thirty-Six Tips. Before you answer be prepared (this includes knowing how to use the phone/system features):
Workforce Investment Act Pathways To Our Future Program Employment Unit Telephone Skills Telephone Etiquette: Thirty-Six Tips Before you answer be prepared (this includes knowing how to use the phone/system
Business Etiquette. Business and Social Manners. Leadership and Development Training
Business Etiquette Business and Social Manners Leadership and Development Training The institute experts have many years of experience in effective leadership and development training. We have worked with
Covered California s 2014 Sliding Scale Plans Single Person
Covered California s 2014 Sliding Scale Plans Single Person Annual Income $11,490 - $17,235 $17,235 - $22,980 $22,980 - $28,725 $28,725 - $45,960 $19 - $57 $57 - $121 $121 - $193 $193 - $364 Covered California
How to Create a Great First Impression
How to Create a Great First Impression by Lenny Laskowski 1998 LJL Seminars http://www.ljlseminars.com CLICK HERE for our BRAND NEW Public Speaking Audio CD Special! They say you can't judge a book by
LOYOLA UNIVERSITY CHICAGO SCHOOL OF LAW OFFICE OF CAREER SERVICES
LOYOLA UNIVERSITY CHICAGO SCHOOL OF LAW OFFICE OF CAREER SERVICES NETWORKING GUIDE These materials are intended for use by the students of Loyola University Chicago School of Law ONLY. No permission is
We will start momentarily at 2pm ET. Download slides: http://acswebinars.org/borchardt. Contact ACS Webinars at acswebinars@acs.
ACS Webinars We will start momentarily at 2pm ET Download slides: http://acswebinars.org/borchardt Contact ACS Webinars at acswebinars@acs.org 1 Have Questions? Use the Questions Box! Or tweet us using
Interviewing at Medical/Dental Schools
Interviewing at Medical/Dental Schools Lauren L. O Neil, Ph.D. Director, Health Careers Advising Program llo7@cornell.edu; healthcareersadvisor@cornell.edu Cornell Career Services September 9, 2015 The
Living Our Values. VALUES: Teamwork, Integrity, Diversity, Excellence, Safety. The sick never inconvenience the well. ~ Eugene Stead, MD
Living Our Values Caring for Our Patients, Their Loved Ones and Each Other VALUES: Teamwork, Integrity, Diversity, Excellence, Safety Duke University Health System Patient Experience Oversight Team 2012
Town Of Concord. APP #45 Telephone Procedures, Policies & Guidelines. The Caller's Bill of Rights
Town Of Concord APP #45 Telephone Procedures, Policies & Guidelines The Caller's Bill of Rights It is the philosophy of the Town of Concord that every caller is entitled to: 1. a prompt response to his
FAIRFIELD PUBLIC SCHOOLS INFORMATION TECHNOLOGY DEPARTMENT STANDARDS OF EXCELLENCE
FAIRFIELD PUBLIC SCHOOLS INFORMATION TECHNOLOGY DEPARTMENT STANDARDS OF EXCELLENCE Performance standards have been developed for all Fairfield Public Schools Technology Department team members to follow.
Office Etiquette and Professionalism. Working to support our military veterans in cooperation with Accenture
Office Etiquette and Professionalism Working to support our military veterans in cooperation with Accenture Published May 19, 2014 Workplace code of conduct A code of conduct outlines the mission and values
Advantages of the Phone Interview. Types of Telephone Interviews. What to Expect
The Telephone Interview Telephone interviews are used by companies to screen candidates and narrow the pool of applicants who will be invited for in-person interviews. They minimize expenses associated
BSM Connection elearning Course
BSM Connection elearning Course Telephone Skills Training 2006, BSM Consulting All Rights Reserved. Table of Contents OVERVIEW... 1 FIRST IMPRESSIONS... 1 TELEPHONE COMMUNICATION TECHNIQUES... 1 VOICE
Lunch & Learn Series From. Impact Factory. www.impactfactoryutah.com (801) 581-0369. Impact Factory
Lunch & Learn Series From 1 It only takes 3 seconds a first impression can make or break a business relationship! People first evaluate your physical appearance but it is your body language, mannerisms
Basic business. telephone etiquette. Using good telephone etiquette. Unit. A. Be polite. B. Respect other people's time
Unit 01 Using good telephone etiquette A. Be polite Basic business telephone etiquette Key words and phrases a bad time a good time check in on free interrupt on hold voice mail voice mail messages Use
Writing a Formal Email
Writing a Formal Email In the information age, email has become the dominant form of communication. Being able to write a polished, professional email is now a critical skill both in college and the workplace.
Jonna L. Martin AdvanceMe Associates www.powerofimage.com
Business Etiquette tt for the Professional Jonna L. Martin www.powerofimage.com Why Professionalism Matters for Individuals id Positive feedback Personal reputation ti Enhances career More opportunities
"There are two educations. One should teach us how to make a living and the other how to live." - John Adams
Expectation Graduation s Graduation Game Plan TM "There are two educations. One should teach us how to make a living and the other how to live." John Adams This Game Plan belongs to: My mentor is: My Game
University Recreation Staff Training Modules Etiquette
University Recreation Staff Training Modules Etiquette This training module will outline the employee work practices we expect all staff members to follow. Lesson 1: Dress Code The employee dress code
EMAIL MARKETING TIPS FOR YOUR SALES TEAM
EMAIL MARKETING TIPS FOR YOUR SALES TEAM 10 Email Marketing Tips for Your Sales Team Email communication is the modern version of direct mail. You wouldn t leave out your signature or an intro greeting
Communications 1115: Interpersonal Communications
Communications 1115: Interpersonal Communications Course Content Erin Robb (erobb@langara.bc.ca) Office: A206 Voice Mail: 604-323-5212 Office Hours: Wednesdays 11:30 am to 2:15 pm or by appointment Welcome
Telephone Etiquette/Telephone Interviewing and Listening Skills
Department of Public Social Services Telephone Etiquette/Telephone Interviewing and Listening Skills Marsha Bryant-Hurt, Director Human Resources Division DPSS Academy Table of Contents Introduction of
The College Visit and the Interview
Chapter 8 The College Visit and the Interview College Representatives on Your High School Campus As you are determining which colleges and universities will be included on your final college application
Importance of research
Careers Centre Telephone Interviews Telephone interviews are becoming more common as companies often prefer to use them as a screening process before they invite candidates to a face to face interview.
WOW Factor and Guest Experience!
WOW Factor and Guest Experience! 12 TH ANNUAL GREY-BRUCE REGIONAL TOURISM CONFERENCE OCTOBER 26, 2011 PRESENTED BY: THERESA SYER Congratulations on your interest in Creating the WOW Factor and enhancing
BUSINESS ETIQUETTE. Presented by Dr. Amelia F. Zwecher. Azwecher@gmail.com
BUSINESS ETIQUETTE Presented by Dr. Amelia F. Zwecher Azwecher@gmail.com 1 WORKSHOP DESCRIPTION Etiquette is a set of unwritten rules that apply to social situations, professional workplaces and relationships.
A Brief Beginner s Guide to Telepresence
A Brief Beginner s Guide to Telepresence I. What is Telepresence? Telepresence, or video conferencing, is when individuals or groups of people connect with each other via the internet. Telepresence is
Business Etiquette. What is it and why does it matter?
What is it and why does it matter? What is Business Etiquette? The rules or norms cultural and societal - both in origin and scope, that define the boundaries of acceptable or expected business interaction
We will begin momentarily at 2pm ET. Recordings will be available to ACS members after three weeks. www.acs.org/acswebinars
We will begin momentarily at 2pm ET Recordings will be available to ACS members after three weeks www.acs.org/acswebinars Contact ACS Webinars at acswebinars@acs.org 1 Have Questions? Why am I muted? Don
InsideSales.com Research and Analytics Division
InsideSales.com Research and Analytics Division insidesales.com lead response management study - oct. 2007 presented by david elkington ceo of insidesales.com and james oldroyd, phd visiting research fellow
INTERNET MARKETING Spring 2013 Sage 1239 BUS 463-001 T/R @ 3 to 4:30 p.m.
INTERNET MARKETING Spring 2013 Sage 1239 BUS 463-001 T/R @ 3 to 4:30 p.m. Instructor: Heidi Reinke Office: Sage 2612A (In the Dean s Suite) Office Hours: M/W: 3 p.m. to 4 p.m. or by appointment Phone:
TIPS FOR COLLEGE ADMISSIONS INTERVIEWS
TIPS FOR COLLEGE ADMISSIONS INTERVIEWS The most important fact about college admissions interviews is that no two are alike. Much about the interview depends on the school and the particular person (alumni/admissions
Customer Service Standards - Greetings
TRAINING MANUAL for improving the quality of service in the Healthcare Industry MODULE 2/14 Includes Chat Points and Learner Activities PLUS Trainer s Notes Customer Service Standards - Greetings The Healthcare
Three Occupational Profiles
Three Occupational Profiles Occupation title 1: Occupation title 2: Occupation title 3: Wages: Wages: Wages Step 1: Research 1. Choose one occupation from the Three Occupational Profiles handout. Go back
STATE OF TENNESSEE DEPARTMENT OF LABOR AND WORKFORCE DEVELOPMENT RE - EMPLOYMENT SERVICES ASSESSMENT INTERVIEWING SKILLS WORKSHOP
STATE OF TENNESSEE DEPARTMENT OF LABOR AND WORKFORCE DEVELOPMENT RE - EMPLOYMENT SERVICES ASSESSMENT INTERVIEWING SKILLS WORKSHOP Please complete the following questionnaire relating to the online workshop.
BUSINESS ETIQUETTE QUIZ
BUSINESS ETIQUETTE QUIZ 1. What is one of the problems in business today that result from poor listening skills? a. Broken relationships b. Short term memory c. All of the above 2. You re attending a conference
Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with
Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with confidence. At That s Good HR, we take our responsibility
BUILD YOUR NETWORK. Harvard. Extension School. An Extension School Resource. Build Your Network
Extension School Build Your Network Harvard OFFICE OF CAREER SERVICES Harvard University Faculty of Arts and Sciences www.ocs.fas.harvard.edu CAREER AND ACADEMIC RESOURCE CENTER Harvard Extension School
Lesson One: Introduction to Customer Service
Student s Name: Date: / / Lesson One: Introduction to Customer Service 1. Customer service is a relatively complex puzzle. While engaging customers, we are attempting to offer services in a manner that
We will start momentarily at 2pm ET
We will start momentarily at 2pm ET Slides available now! Presentation available ONE WEEK after the webinar: http://acswebinars.org/chemical-entrepreneurship-2013 Contact ACS Webinars at acswebinars@acs.org
Workplace Etiquette : Your ticket to getting the results you want
Workplace Etiquette : Your ticket to getting the results you want WHAT WILL WE DISCUSS? What is Workplace Etiquette? Why it is important General Office Etiquette and some of the Workplace Do s and Don
How To Be Successful In Business
POFT 1349 ADMINISTRATIVE OFFICE PROCEDURES LECTURE NOTES CHAPTER 1: The Workplace Constantly Changing The constantly changing workplace is a reality today. The consistency of this change is evident by
ACS Webinar - Know Your Worth
ACS Webinars We will start momentarily at 2pm ET Slides download at: www.acswebinars.org/dow Contact ACS Webinars at acswebinars@acs.org ACS WEBINARS Knowing Your Worth: Strategies to Negotiate for Salary
LaGuardia Community College Department of Human Resources CUSTOMER SERVICE COMMUNICATION SKILLS INTERPERSONAL SKILLS E-MAIL & TELEPHONE TECHNIQUES
LaGuardia Community College Department of Human Resources CUSTOMER SERVICE COMMUNICATION SKILLS INTERPERSONAL SKILLS E-MAIL & TELEPHONE TECHNIQUES 1 This Workshop Provides Strategies to: Deliver quality
Interviewing. Structure/Format of an Interview The typical structure of an interview is as follows:
Interviewing After you send your cover letter and resume to a number of companies, hopefully some of these companies will invite you to interview with them. Before the interview, it is important to prepare
Guide for Students Introduction to Journalism
Guide for Students Introduction to Journalism Welcome to Introduction to Journalism. This unique 16 week class uses an innovative, collaborative approach to introduce the fundamentals of journalism in
Listen, Protect, and Connect
Page 1 Listen, Protect, and Connect PSYCHOLOGICAL FIRST AID FOR CHILDREN, PARENTS, AND OTHER CAREGIVERS AFTER NATURAL DISASTERS Helping you and your child in times of disaster. Page 2 As a parent or adult
NURSING ADMISSIONS INTERVIEWS
Student Union Memorial Center, Suite 411 (520) 621-2588 www.career.arizona.edu NURSING ADMISSIONS INTERVIEWS How you present yourself during your nursing school admissions interview will influence your
NEW - Tufts Career Advisory Network
N E T W O R K I N G & I N F O R M AT I O N A L I N T E R V I E W I N G WHAT is Networking? Networking is a process of asking people you know (and the people they know) for information, advice, ideas or
What are local sources of part-time work for teens and how can I find out more about them?
Jobs for Teens 2 FINDING A JOB The BIG Idea What are local sources of part-time work for teens and how can I find out more about them? AGENDA Approx. 45 minutes I. Warm Up (10 minutes) II. How to Make
Locating the Job You Want
Locating the Job You Want Smaller Employers Most first-time or novice job seekers look to the large chemical employers the big companies, government labs, hospitals, and nonprofit organizations. These
We will begin momentarily at 2pm ET. Slides available now! Recordings will be available to ACS members after one week. www.acs.
We will begin momentarily at 2pm ET Slides available now! Recordings will be available to ACS members after one week. www.acs.org/acswebinars Contact ACS Webinars at acswebinars@acs.org 1 Have Questions?
OHIO EXPOSITIONS COMMISSION CUSTOMER SERVICE GUIDELINES
OHIO EXPOSITIONS COMMISSION CUSTOMER SERVICE GUIDELINES The Ohio Expositions Commission (OEC) is committed to providing the best possible service to customers both internal and external. In support of
Acme Consultants Inc.
Sales Aptitude report for: Sally Sample Date taken: Thursday, December 20, 2012 11:42 PM For more information or help reading this report call: 555-234-5678 This report is a tool for the interview process
EMPLOYEE COPY Volunteer Performance Review. NAME
2015 COPY Volunteer Performance Review. NAME JOB SKILLS AND KNOWLEDGE Teaches and evaluates in accordance with applicable standards & philosophies of the Canadian Yachting Association and Alberta Sailing
SOCIAL MEDIA AND YOUR PERSONAL BRAND
96% of Americans know this logo! But the feelings or impression the bulls-eye evokes is part of branding. Target has carefully crafted their brand as fun, design-oriented, innovative, value-driven, and
06. Create a feedback loop. 01. Create a plan. 02. Improve People skills. 07. Get a tool that supports the workflow. 03. Keep your promises
01. Create a plan 06. Create a feedback loop Plan how you are going to provide better customer service and take help from both staff and customers. 02. Improve People skills Service is a skill and people
Your Job or Internship Search
Job & Internship Guide 15-16 Your Job or Internship Search Chapter Action Items more info: career.berkeley.edu Start searching early. See a career counselor or peer advisor to develop your internship or
How To Manage Social Media In The Workplace
SHRM Foundation Executive Briefing Social Media in the Workplace: Issues and Strategic Questions By Robert E. Ployhart, Ph.D. sponsored by Spherion Social media is revolutionizing the way people connect
QUESTION # 1 As a sales person, what do YOU sell FIRST on a sales call?
Page 1 of 13 Sales Aptitude Assessment Questions The following questions are to determine what type of sales person you are and where you fit in our sales organization. We want to make the right decision
NETWORKING: WHY, HOW, WHO, and WHEN
NETWORKING: WHY, HOW, WHO, and WHEN Professional Development Workshop Series Career Development and Internships Office (CDIO) careers@northpark.edu x5575 1 Up to 80% of jobs these days are found through
Welcome to the program! I'm glad you're here. My name is Nancy Smith, and I'm a CCS-P. That means certified coding specialist physician-based.
Demo Lesson: Welcome to A dm in ist r a t i v e M e d i c a l Specialist Slide 1: Welcome! Welcome to the program! I'm glad you're here. My name is Nancy Smith, and I'm a CCS-P. That means certified coding
HOSPITALITY PROFESSIONAL COURSE (HPC) Course Overview and Syllabus
HOSPITALITY PROFESSIONAL COURSE (HPC) Course Overview and Syllabus Overview The Hospitality Professional Course (HPC) consists of a series of self-paced online seminars and activities that have been created
Answering Calls For Your Department
Phone Etiquette Objectives Answering Calls Tactful Responses Taking Messages Handling Rude Callers Making calls Ending Conversations Voicemail Etiquette Caller Complaints Answering Calls For Your Department
Cover Letters & Professional Correspondence E-GUIDE
Cover Letters & Professional Correspondence E-GUIDE IN THIS SECTION Overview Content, Types, & Formatting Sending Professional Documents Uploading Documents to Online Systems Emailing Documents Email Etiquette
Private Health News. Award-winning, targeted e-communication solutions for healthcare. Consumers Physicians / Nurses / PAs + Consumers - Nutrition
Managing Your Online Listings and Reputation Why It s a Mess and What You Can do About it Thursday, March 21, 2013 2:00 P.M. 3:00 P.M. EDT Private Health News Webcast March 21, 2012 David Blanke Director,
Etiquette Advantage in Business. Communications in a Digital World
Etiquette Advantage in Business Communications in a Digital World Gina Johnson The University of Alabama 2013 The Emily Post Institute, Inc. 1 The Most Important Communication Guidelines Be aware if it
INTERVIEWING SUCCESSFUL INTERVIEWING: THE BASICS
INTERVIEWING What is an interview? An interview is a structured conversation between you and an employer where you ask each other questions to determine if you would be a good fit for the job. What do
Social Media Monitoring in Fifteen Minutes
Social Media Monitoring in Fifteen Minutes By Murray Newlands Murray Newlands 1 Table of Contents Social Media monitoring Guides your Business Introduction: Social Media Monitoring How Social Media monitoring
How an Innovative Email Marketing Strategy Can Pave the Way to New Customers
How an Innovative Email Marketing Strategy Can Pave the Way to New Customers AN EMAIL MARKETING STRATEGY WHITE PAPER EMAIL MARKETING PROGRAMS According to the Direct Marketing Association, email marketing
Government of Saskatchewan Cellular/Wireless Devices Policy and Guidelines
Government of Saskatchewan Cellular/Wireless Devices Policy and Guidelines POLICY The Government of Saskatchewan will provide cellular/wireless devices to employees, who by the nature of their work require
How to Get Hired for a Cybersecurity Internship. by Wilton Jowett
How to Get Hired for a Cybersecurity Internship by Wilton Jowett Introduction This guide provides information relevant to those seeking an internship in the cybersecurity field. The first section covers
CUSTOMER SERVICE Maine Woods Tourism Training Initiative
Press F-11 for full screen CUSTOMER SERVICE Maine Woods Tourism Training Initiative WHAT IS CUSTOMER SERVICE? Business Perspective Customer Service is a function of how well an organization meets the needs
Research says that 71% of marketing leads are getting wasted every day. Why?
Introduction What if you proved to your CEO that 71% of the marketing leads generated by your company are going to waste? Who would be fired? A range of industries exists to help web marketers increase
BY GENE SPANNEUT. Reflect
reflect prepare impress succeed reflect prepare reflect prepare impress succeed refl BY GENE SPANNEUT Gene Spanneut spanneut@verizon.net Spanneut is an assistant professor of educational administration
SSS Success OCTOBER SPOTLIGHT: SSS TUTORS TUTOR APPRECIATION WEEK! October 3rd October 7th. Remember to thank your SSS tutors for all they do!
Volume 1, Issue 2 October 2011 SSS Success OCTOBER SPOTLIGHT: SSS TUTORS Jessica Major: Human Biology Favorite part of tutoring: Helping others learn and succeed. TUTOR APPRECIATION WEEK! October 3rd October
DEVELOPING A SOCIAL MEDIA STRATEGY
DEVELOPING A SOCIAL MEDIA STRATEGY Creating a social media strategy for your business 2 April 2012 Version 1.0 Contents Contents 2 Introduction 3 Skill Level 3 Video Tutorials 3 Getting Started with Social
Communicating Through Email
10 Most of your day to day communication at the university, both official and unofficial, will be done by email. The simplicity of using email technically should not distract you from the care that needs
Using Proper Etiquette
Presented by: Rick Smith, CWDP, GCDF Created January 7 th, 2011 Objectives 1.To recognize the importance of proper etiquette as it relates to interviewing and business situations. 2. To understand the
Nursing Interview Success Packet
LINFIELD COLLEGE Nursing Interview Success Packet Compliments of Linfield College - Portland Campus Office of Student Services Cat Careers What Will You Become? http://www.linfield.edu/portland/student-life/cat-careers.php
Tips for Interview Success
Tips for Interview Success DO: Provide a firm handshake to all interviewers Make eye contact with everyone in the room when speaking Smile! Speak clearly and avoid saying things like, uh and like Dress
ENGL 3040, Business Writing: Creative & Critical Approaches
Professor: Sarah Cooper Email: scoope5@clemson.edu Office: 511 Strode Tower Office Hours: T/Th: 8-9:30 a.m. & 4:45-5:30 p.m. (by appointment only) Course Description & Pedagogical Methods: This course
Business Etiquette Fall 2007
Business Etiquette Fall 2007 Our Services Career counselling and planning Résumé and cover letter review Company presentations/info sessions/on-campus recruitment Interview preparation (incl. case & finance)