The Lost Art of Business Etiquette

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The Lost Art of Business Etiquette"

Transcription

1 The Lost Art of Business Etiquette Pamela Eyring President Overview First Impressions Eye Contact & Body Language Today s Handshake Smooth Entrances and Polished Exits Business Card Protocol Technical Communication First Impressions Within the first 30 seconds of meeting someone, they form an opinion about you. 55% is based on how we look. 38% is based on presentation, body language, and tone of voice. 7% is based on our verbal communication. 38% 7% 55% 1

2 What Does It Mean To Be Well-Dressed? The Four Simple Rules: The well-dressed woman or man wears clothing and accessories that: Complements her or him physically Reflects her or his Are appropriate for personality the occasion And are current and fashionable Save it for the Weekend For Your Information Eye Contact 2

3 Eye Signals - Business Business Eye Signals - Social Social Eye Signals - Intimate Intimate 3

4 40% of adults have social anxiety. 75% of adults experience anxiety at a party with strangers Dr. Bella De Paulo, Professor of Social Psychology and Author Improve Your Mingling Proficiency Small Talk Breaks the ice Establishes a connection Doesn t require profound conversation Tips Be well informed Focus on the other person Do not interrupt listen & learn Make a connection to your services Close the conversation 40% of adults have social anxiety. 75% of adults experience anxiety at a party with strangers Dr. Bella De Paulo, Professor of Social Psychology and Author For Your Information Handshaking: The Ultimate Greeting 4

5 Handshaking The Ultimate Greeting Shake from the elbow Two smooth pumps Shoulder-to-shoulder Clammy hands control Avoid fragrance Avoid large rings Awareness alert Handshaking rules Handshaking The Ultimate Greeting 1. Ready to connect 2. Both hands are connecting 3. A correct handshake Handshaking The Ultimate Greeting 4. The bone crusher 5. The glove handshake 6. The fingertip holder 5

6 Greetings & Introductions Use Good morning, Good evening, or Hello Not Hi! First Name Last Name Something About Yourself Confidence and authority Your duty The parts of a good business introduction? When do you introduce yourself? Recognize someone Attend a gathering Seated next to someone Person introducing you forgets your name A friend of a friend Introductions Protocol: Never give yourself an honorific Responding to Introductions Not professional:. Hi or Hey Never enough:. Hello Introducing Others Correct introduction gives you an edge Importance of correct introductions 6

7 The Art of Smooth Entrances and Polished Exits Getting in the Group Initiate eye contact Smile Say, May I join you? Getting out of the Group Wrap up conversation Business card exchange Thank the group Excuse yourself Business Card Protocol eetiquette - Electronic Communication Phones Teleconferencing Social Media 7

8 Effective Messages Strong subject line Most important statement should be first Keep paragraphs short Use spell check Re-read your message before you send Cell Phone Etiquette Tips Maintain a privacy range Use your library voice Watch the ringtone volume Don t answer phones or text during meetings When in doubt, mute Cubicle courtesy To establish oneself in the world, one does all one can to seem established already. François de La Rochefoucauld 8

9 A Formula for Success Thank you Pamela Eyring Pamela Eyring is the President of The Protocol School of Washington, the only nationally accredited business etiquette, image and international protocol school in the nation. Formerly the Chief of Protocol at Wright- Patterson Air Force Base in Dayton, Ohio, Pamela presents seminars and briefings to government executives, Fortune 500 companies, academia and numerous associations. Pamela writes on Modern Business Etiquette for Reuters Global and was named Washington Business Journal s first Biz Etiquette columnist. She appears regularly in such media outlets as Wall Street Journal, Oprah Magazine, The New York Times, The Washington Post, The Washington Diplomat, Associated Press, Forbes.com, Federal Times, and Real Simple magazine. She appears regularly on CNN, NBC-TV, CBS-TV, FOX-TV, AARP-TV, and ABC Radio Network. Most recently, Enterprising Women Magazine selected her as one of their Enterprising Women of the Year Award winners. 9

NETWORKING WORKSHOP TEACHERS COLLEGE CAREER SERVICES COLUMBIA UNIVERSITY TEACHERS COLLEGE CAREER SERVICES (TCCS)

NETWORKING WORKSHOP TEACHERS COLLEGE CAREER SERVICES COLUMBIA UNIVERSITY TEACHERS COLLEGE CAREER SERVICES (TCCS) TEACHERS COLLEGE CAREER SERVICES COLUMBIA UNIVERSITY NETWORKING WORKSHOP TEACHERS COLLEGE CAREER SERVICES (TCCS) COLUMBIA UNIVERSITY ~ ~ ~ ~ ~ Office location: Horace Mann 44 Website: www.tc.edu/careerservices

More information

Etiquette Recognition of Rank or Position Gender Neutral Etiquette Telephone E-mail Cubicle Manners Business Cards, Appearance

Etiquette Recognition of Rank or Position Gender Neutral Etiquette Telephone E-mail Cubicle Manners Business Cards, Appearance OFFICE ETIQUETTE The definition of Etiquette is the conduct or procedure prescribed by authority to be observed in social and office environments. An organization s ability to accomplish its mission is

More information

BUSINESS ETIQUETTE QUIZ

BUSINESS ETIQUETTE QUIZ BUSINESS ETIQUETTE QUIZ 1. What is one of the problems in business today that result from poor listening skills? a. Broken relationships b. Short term memory c. All of the above 2. You re attending a conference

More information

Business Etiquette. What is it and why does it matter?

Business Etiquette. What is it and why does it matter? What is it and why does it matter? What is Business Etiquette? The rules or norms cultural and societal - both in origin and scope, that define the boundaries of acceptable or expected business interaction

More information

Jonna L. Martin AdvanceMe Associates www.powerofimage.com

Jonna L. Martin AdvanceMe Associates www.powerofimage.com Business Etiquette tt for the Professional Jonna L. Martin www.powerofimage.com Why Professionalism Matters for Individuals id Positive feedback Personal reputation ti Enhances career More opportunities

More information

!"#$%&##'()$*"&))& ''''+!,'-%)&./&0$1)&'+21.0

!#$%&##'()$*&))& ''''+!,'-%)&./&0$1)&'+21.0 INTERNATIONAL BUSINESS SKILLS COURSEWARE '!"#$%&##'()$*"&))& ''''+!,'-%)&./&0$1)&'+21.0!""#$%&'$%()*!++,"&-'&,.(,/(01+&.$++( 2#-"'&'&,.$#+ I hear and I Forget I see and I Remember I do and I Understand

More information

Why is service important?

Why is service important? Spring Conference April 30, 2009 through May 1, 2009 CUSTOMER SERVICE Marta De La Torre, RHIA, CHP, CHE Service Line Leader, Revenue Cycle Local Integrity & Privacy Officer Saint Agnes Medical Center Marta.delatorre@samc.com

More information

BSM Connection elearning Course

BSM Connection elearning Course BSM Connection elearning Course Telephone Skills Training 2006, BSM Consulting All Rights Reserved. Table of Contents OVERVIEW... 1 FIRST IMPRESSIONS... 1 TELEPHONE COMMUNICATION TECHNIQUES... 1 VOICE

More information

Using Proper Etiquette

Using Proper Etiquette Presented by: Rick Smith, CWDP, GCDF Created January 7 th, 2011 Objectives 1.To recognize the importance of proper etiquette as it relates to interviewing and business situations. 2. To understand the

More information

There are some easy steps that you can take that will increase your chances of success at interviews.

There are some easy steps that you can take that will increase your chances of success at interviews. Interview Skills There are some easy steps that you can take that will increase your chances of success at interviews. First, remember that job interviews should be a process of two-way communication.

More information

WOW Factor and Guest Experience!

WOW Factor and Guest Experience! WOW Factor and Guest Experience! 12 TH ANNUAL GREY-BRUCE REGIONAL TOURISM CONFERENCE OCTOBER 26, 2011 PRESENTED BY: THERESA SYER Congratulations on your interest in Creating the WOW Factor and enhancing

More information

Business Etiquette. Training Manual CorporateTrainingMaterials.com

Business Etiquette. Training Manual CorporateTrainingMaterials.com Business Etiquette Training Manual CorporateTrainingMaterials.com TABLE OF CONTENTS Module One: Getting Started...5 Workshop Objectives... 6 Module Two: Understanding Etiquette...8 Etiquette Defined...

More information

Workplace Behavior and Professionalism: Keys for Job Success

Workplace Behavior and Professionalism: Keys for Job Success Faculty Workplace Behavior and Professionalism: Keys for Job Success Debra Nickolson Coordinator of Customer Relations Behavioral Health Systems Birmingham, Alabama Satellite Conference and Live Webcast

More information

Network to Work Meeting Resource Materials September 2015

Network to Work Meeting Resource Materials September 2015 Network to Work Meeting Resource Materials September 2015 The way you present yourself at work has an impact on your co-workers and your work environment. Workplace etiquette refers to the kinds of social

More information

Answering Calls For Your Department

Answering Calls For Your Department Phone Etiquette Objectives Answering Calls Tactful Responses Taking Messages Handling Rude Callers Making calls Ending Conversations Voicemail Etiquette Caller Complaints Answering Calls For Your Department

More information

Professional Etiquette

Professional Etiquette Professional Etiquette Etiquette is the fine art of behaving in front of others. It is more than just which fork you should use or how to act in certain situations; etiquette is about acting appropriately

More information

Successful Job Interview Techniques

Successful Job Interview Techniques Professionally You Professionally You Successful Job Interview techniques Successful Job Interview Techniques Family Economics & Financial Education April 2008 Values, Needs vs. Wants & Goal Setting Unit

More information

FAIRFIELD PUBLIC SCHOOLS INFORMATION TECHNOLOGY DEPARTMENT STANDARDS OF EXCELLENCE

FAIRFIELD PUBLIC SCHOOLS INFORMATION TECHNOLOGY DEPARTMENT STANDARDS OF EXCELLENCE FAIRFIELD PUBLIC SCHOOLS INFORMATION TECHNOLOGY DEPARTMENT STANDARDS OF EXCELLENCE Performance standards have been developed for all Fairfield Public Schools Technology Department team members to follow.

More information

Phone Etiquette Reference Guide Copyright 2006 Bonney Staffing. All rights reserved

Phone Etiquette Reference Guide Copyright 2006 Bonney Staffing. All rights reserved Compliments of Phone Etiquette Reference Guide Copyright 2006 Bonney Staffing. All rights reserved Introduction In today s world the telephone is one of the most important tools used to do business in

More information

Workplace Culture. A guide for newcomers to British Columbia

Workplace Culture. A guide for newcomers to British Columbia Contents 1. The Canadian Workplace... 2 2. Body Language... 3 3. Communication Basics... 4 4. Fitting In and Keeping Your Job... 6 5. Not All Companies are the Same... 7 6. Legal Aspects... 8 7. Additional

More information

A. Be timely. Arrive to work and meetings on time. Complete work assignments on time.

A. Be timely. Arrive to work and meetings on time. Complete work assignments on time. BUSINESS ETIQUETTE GUIDE What is Etiquette? Webster defines it as "the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official

More information

Develop your Job Interview Skills

Develop your Job Interview Skills Develop your Job Interview Skills Inside You Will Find: Tips for preparing for a job interview How to answer behavioural interview questions Sample interview questions Tips and hints for job interview

More information

How to Create a Great First Impression

How to Create a Great First Impression How to Create a Great First Impression by Lenny Laskowski 1998 LJL Seminars http://www.ljlseminars.com CLICK HERE for our BRAND NEW Public Speaking Audio CD Special! They say you can't judge a book by

More information

Exceptional Customer Service Means

Exceptional Customer Service Means MISSION: VISION: Creating inspired lives by connecting people with information and ideas. Mandel Public Library of West Palm Beach reaches out to inspire, inform and create a delightful quality of life.

More information

For the job search, for the workplace, for the professional

For the job search, for the workplace, for the professional For the job search, for the workplace, for the professional What s it about? Electronic etiquette Networking etiquette Dining etiquette Professional attire Etiquette, sometimes called manners, protocol,

More information

OHIO EXPOSITIONS COMMISSION CUSTOMER SERVICE GUIDELINES

OHIO EXPOSITIONS COMMISSION CUSTOMER SERVICE GUIDELINES OHIO EXPOSITIONS COMMISSION CUSTOMER SERVICE GUIDELINES The Ohio Expositions Commission (OEC) is committed to providing the best possible service to customers both internal and external. In support of

More information

What do you need to know in the workplace?

What do you need to know in the workplace? What do you need to know in the workplace? Your internship may be the first time you ve worked in a professional setting. People will expect you to act as a professional. The rules are different among

More information

Living Our Values. VALUES: Teamwork, Integrity, Diversity, Excellence, Safety. The sick never inconvenience the well. ~ Eugene Stead, MD

Living Our Values. VALUES: Teamwork, Integrity, Diversity, Excellence, Safety. The sick never inconvenience the well. ~ Eugene Stead, MD Living Our Values Caring for Our Patients, Their Loved Ones and Each Other VALUES: Teamwork, Integrity, Diversity, Excellence, Safety Duke University Health System Patient Experience Oversight Team 2012

More information

Town Of Concord. APP #45 Telephone Procedures, Policies & Guidelines. The Caller's Bill of Rights

Town Of Concord. APP #45 Telephone Procedures, Policies & Guidelines. The Caller's Bill of Rights Town Of Concord APP #45 Telephone Procedures, Policies & Guidelines The Caller's Bill of Rights It is the philosophy of the Town of Concord that every caller is entitled to: 1. a prompt response to his

More information

TELEPHONE ANSWERING/GREETING CLIENTS POLICY

TELEPHONE ANSWERING/GREETING CLIENTS POLICY TELEPHONE ANSWERING/GREETING CLIENTS POLICY AND PROCEDURE Document Control Panel File Reference Number File Name Owner Approver HR-PP-05 Telephone Answering/Greeting Clients Policy and Procedure Head of

More information

Career Employment Services Guide to Career Fair Success

Career Employment Services Guide to Career Fair Success Career Employment Services Guide to Career Fair Success Career Employment Services ICW 219 Phone: (417) 447-6964 Fax: (417) 447-6962 http://www.otc.edu/students/offices/employment/index.php 1 What is a

More information

Professional Telephone Courtesy Guide

Professional Telephone Courtesy Guide Professional Telephone Courtesy Guide Table of Contents Who are our Customers?... 2 Telephone Courtesy... 3 Answering the Telephone... 5 Placing a Caller on Hold... 6 Keeping Your Staff Well Informed...

More information

The Top Ten Etiquette Tips for Building Business Relationships Peter Post June 29, 2009. SHRM 61st Annual Conference & Exposition

The Top Ten Etiquette Tips for Building Business Relationships Peter Post June 29, 2009. SHRM 61st Annual Conference & Exposition The Top Ten Etiquette Tips for Building Business Relationships Peter Post June 29, 2009 SHRM 61st Annual Conference & Exposition 1 Top Ten Business Etiquette Behaviors 1. Be on time. 2 Be On Time Disorganized.

More information

Etiquette for the U.S. Workplace

Etiquette for the U.S. Workplace Etiquette for the U.S. Workplace Keith Soster University Unions ksoster@umich.edu Kate Zheng International Center xdzheng@umich.edu What workplace issues prompted you to attend this workshop? Different

More information

BY GENE SPANNEUT. Reflect

BY GENE SPANNEUT. Reflect reflect prepare impress succeed reflect prepare reflect prepare impress succeed refl BY GENE SPANNEUT Gene Spanneut spanneut@verizon.net Spanneut is an assistant professor of educational administration

More information

Telephone Etiquette/Telephone Interviewing and Listening Skills

Telephone Etiquette/Telephone Interviewing and Listening Skills Department of Public Social Services Telephone Etiquette/Telephone Interviewing and Listening Skills Marsha Bryant-Hurt, Director Human Resources Division DPSS Academy Table of Contents Introduction of

More information

Business Etiquette Fall 2007

Business Etiquette Fall 2007 Business Etiquette Fall 2007 Our Services Career counselling and planning Résumé and cover letter review Company presentations/info sessions/on-campus recruitment Interview preparation (incl. case & finance)

More information

Customer Service Communications Guidelines

Customer Service Communications Guidelines Customer Service Communications Guidelines Effective October 1, 2013 Purpose Authority Reference Resource To establish Customer Service Communications expectations for the Department of Natural Resources

More information

2012 PAULINE WRIGHT SCHOLARSHIP FOR THE CULINARY ARTS Due: March 31, 2012

2012 PAULINE WRIGHT SCHOLARSHIP FOR THE CULINARY ARTS Due: March 31, 2012 2012 PAULINE WRIGHT SCHOLARSHIP FOR THE CULINARY ARTS Due: March 31, 2012 Scholarship Guidelines and Application Procedures Who May Apply Applicants must meet the following criteria: Is a degree seeking

More information

Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with

Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with confidence. At That s Good HR, we take our responsibility

More information

CHAPTER 9. TELEPHONE ETIQUETTE

CHAPTER 9. TELEPHONE ETIQUETTE CHAPTER 9. TELEPHONE ETIQUETTE Placing a Telephone Call. Unless you are making calls to good friends who automatically recognize your voice, ask, Is Pat there? and immediately identify yourself: This is

More information

How to Make a Powerful First Impression. By Kelley Robertson

How to Make a Powerful First Impression. By Kelley Robertson How to Make a Powerful First Impression By Kelley Robertson How to Make a Powerful First Impression 2 Published by: The Robertson Training Group 677 Inverary Road Burlington, ON L7L 2L8 905-633-7750 Email:

More information

Lunch & Learn Series From. Impact Factory. www.impactfactoryutah.com (801) 581-0369. Impact Factory

Lunch & Learn Series From. Impact Factory. www.impactfactoryutah.com (801) 581-0369. Impact Factory Lunch & Learn Series From 1 It only takes 3 seconds a first impression can make or break a business relationship! People first evaluate your physical appearance but it is your body language, mannerisms

More information

Customer Service Manual

Customer Service Manual Customer Service Manual Produced: June 26, 2013 CUSTOMER SERVICE MANUAL Our goal is to give our patrons a positive and inviting image of our organization. Having professional, knowledgeable and positive

More information

Business Etiquette. Business and Social Manners. Leadership and Development Training

Business Etiquette. Business and Social Manners. Leadership and Development Training Business Etiquette Business and Social Manners Leadership and Development Training The institute experts have many years of experience in effective leadership and development training. We have worked with

More information

MODULE Social Skills & Etiquette

MODULE Social Skills & Etiquette MODULE Social Skills & Etiquette MODULE Social Skills and Etiquette MODULE GUIDE ENDURING UNDERSTANDING Social skills and proper etiquette contribute to better communication in any environment. LEARNING

More information

Seven Steps to Exceptional Customer Service

Seven Steps to Exceptional Customer Service Seven Steps to Exceptional Customer Service A White Paper By Paul M. Dooley Optimal Connections, LLC Bringing You Closer to Your Customers September 8, 2003 1 Table of Contents WE ARE IN A NEW BUSINESS

More information

We will begin momentarily at 2pm ET. Slides available now! Recordings will be available to ACS members after one week. www.acs.

We will begin momentarily at 2pm ET. Slides available now! Recordings will be available to ACS members after one week. www.acs. We will begin momentarily at 2pm ET Slides available now! Recordings will be available to ACS members after one week. www.acs.org/acswebinars Contact ACS Webinars at acswebinars@acs.org 1 Have Questions?

More information

Excellent Customer Service

Excellent Customer Service Tips for Providing Excellent Customer Service 1 GREAT SERVICE IS A CHOICE 2 Hire the Smile! Appearances Humor Eye Contact Smile Energy Manners Pride Train the Skills 3 EVERYONE CAN BE GREAT BECAUSE EVERYONE

More information

NON-VERBAL COMMUNICATION: THE KEY TO UNDERSTANDING OTHERS AND COMMUNICATING EFFECTIVELY

NON-VERBAL COMMUNICATION: THE KEY TO UNDERSTANDING OTHERS AND COMMUNICATING EFFECTIVELY NON-VERBAL COMMUNICATION: THE KEY TO UNDERSTANDING OTHERS AND COMMUNICATING EFFECTIVELY Dr. Jenna P. Carpenter OWISE Office College of Engineering and Science Why is Non-Verbal Communication Important?

More information

PREPARING FOR AN INTERVIEW TIPS FOR THE EMPLOYMENT SPECIALIST

PREPARING FOR AN INTERVIEW TIPS FOR THE EMPLOYMENT SPECIALIST PREPARING FOR AN INTERVIEW TIPS FOR THE EMPLOYMENT SPECIALIST PART 1 CONDUCTING A MOCK INTERVIEW WITH THE CLIENT Step 1: Review the job advertisement together with the client to identify the type of position

More information

To establish a procedure to carry out the uniform countywide customer service program.

To establish a procedure to carry out the uniform countywide customer service program. ADMINISTRATIVE PROCEDURES TITLE: Customer Service Program PROCEDURE #: 211-A DEPT: Board of Commissioners DIVISION: N/A EFFECTIVE DATE: 01/07 REVIEWED: REVISED: 12/12 OBJECTIVE: To establish a procedure

More information

A Brief Beginner s Guide to Telepresence

A Brief Beginner s Guide to Telepresence A Brief Beginner s Guide to Telepresence I. What is Telepresence? Telepresence, or video conferencing, is when individuals or groups of people connect with each other via the internet. Telepresence is

More information

How to Make the Most Out of Parent Teacher Conferences. By Dr. Ruth Jacoby Executive Director of Education Somerset Academy, Inc.

How to Make the Most Out of Parent Teacher Conferences. By Dr. Ruth Jacoby Executive Director of Education Somerset Academy, Inc. How to Make the Most Out of Parent Teacher Conferences By Dr. Ruth Jacoby Executive Director of Education Somerset Academy, Inc. About the Author Dr. Ruth Jacoby is a veteran educator and charter school

More information

Customer Service Standards - Greetings

Customer Service Standards - Greetings TRAINING MANUAL for improving the quality of service in the Healthcare Industry MODULE 2/14 Includes Chat Points and Learner Activities PLUS Trainer s Notes Customer Service Standards - Greetings The Healthcare

More information

THE INFORMATIONAL INTERVIEW Networking with Career Professionals

THE INFORMATIONAL INTERVIEW Networking with Career Professionals THE INFORMATIONAL INTERVIEW Networking with Career Professionals SUNY College at Potsdam Career Planning, Sisson Hall 130, Phone 267-2344 Web: www.potsdam.edu/career e-mail: career@ potsdam.edu WHAT IS

More information

BUSINESS ENGLISH PHONE MESSAGES 05 UNDERSTANDING PHONE GREETING 01

BUSINESS ENGLISH PHONE MESSAGES 05 UNDERSTANDING PHONE GREETING 01 LEVEL 1.0-1.5 BUSINESS ENGLISH PHONE MESSAGES 05 UNDERSTANDING PHONE GREETING 01 IN CONTEXT 5-8 min a. Complete the phrase an operator to dial to reach a tone a representative a main menu 1. is to punch

More information

HELP DESK CALL HANDLING SCRIPTS

HELP DESK CALL HANDLING SCRIPTS HELP DESK CALL HANDLING SCRIPTS FUTURE TECHNOLOGIES, INC. Error! Bookmark not defined. June 1999 1999 No part of this publication may be reproduced without permission from Future Technologies, Inc. Page

More information

Interviewing Tips. Conduct Research. Know the Organization. Know Yourself. Know the Position

Interviewing Tips. Conduct Research. Know the Organization. Know Yourself. Know the Position Interviewing Tips The interview is a short, intense period of time that demands preparation. Finding a job is a process that takes time, commitment, and a lot of practice. And interviewing is a significant

More information

Telephone Etiquette: Thirty-Six Tips. Before you answer be prepared (this includes knowing how to use the phone/system features):

Telephone Etiquette: Thirty-Six Tips. Before you answer be prepared (this includes knowing how to use the phone/system features): Workforce Investment Act Pathways To Our Future Program Employment Unit Telephone Skills Telephone Etiquette: Thirty-Six Tips Before you answer be prepared (this includes knowing how to use the phone/system

More information

How Not to Get Fired: Professional Etiquette

How Not to Get Fired: Professional Etiquette How Not to Get Fired: Professional Etiquette AGENDA WHAT IS PROFESSIONALISM? DRESS CODE COMMUNICATION SOCIAL MEDIA IN PERSON MEETINGS BOUNDARIES SICK/VACATION DAYS ICE BREAKER When you think of professional

More information

Parks, Recreation Community Services

Parks, Recreation Community Services Department of and Parks, Recreation Community Services Telephone Procedures Manual A MESSAGE FROM THE DIRECTOR.. The first contact many residents have with city government is the voice that answers the

More information

Dining and Business Etiquette

Dining and Business Etiquette Dining and Business Etiquette Etiquette is defined as the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life. Times

More information

Cultural Top Tips for uk Businesses

Cultural Top Tips for uk Businesses Cultural Top Tips for uk Businesses working with NIGERIA These Top tips have been produced by our intercultural practitioners at British Council NIGERIA, the majority of whom are NIGERIAN citizens Reality

More information

ESSENTIAL BUSINESS. Tips, Tactics, and Tools. You Can Use. Andrea R. Nierenberg

ESSENTIAL BUSINESS. Tips, Tactics, and Tools. You Can Use. Andrea R. Nierenberg ESSENTIAL BUSINESS NETWORKING Tips, Tactics, and Tools You Can Use Andrea R. Nierenberg Table of Preface xvii Introduction 1 Chapter 1 Networking Is a Mindset 5 Tip 1: Networking Now Is Part of My Life

More information

Advantages of the Phone Interview. Types of Telephone Interviews. What to Expect

Advantages of the Phone Interview. Types of Telephone Interviews. What to Expect The Telephone Interview Telephone interviews are used by companies to screen candidates and narrow the pool of applicants who will be invited for in-person interviews. They minimize expenses associated

More information

5 Texts You Should Be Sending

5 Texts You Should Be Sending 5 Texts You Should Be Sending Discover The Texts That Drive Men Wild 1 5 Texts You Should Be Sending When it comes to dating even texting has a technique. Have you ever received a text message from a man

More information

Lone Working Policy. 1. Policy Statement... 2. 2. Purpose... 2. 3. Scope... 2. 4. Context... 2. 5. Definition... 3

Lone Working Policy. 1. Policy Statement... 2. 2. Purpose... 2. 3. Scope... 2. 4. Context... 2. 5. Definition... 3 Lone Working Policy Contents 1. Policy Statement... 2 2. Purpose... 2 3. Scope... 2 4. Context... 2 5. Definition... 3 6. Mandatory Building Procedures... 3 6.1. Security of buildings... 3 6.2. Working

More information

Hofstra University School of Law Office of Academic Records

Hofstra University School of Law Office of Academic Records Hofstra University School of Law Office of Academic Records IMPORTANT EXAMINATION INFORMATION for ALL STUDENTS The Office of Academic Records is responsible for coordinating all final examinations. We

More information

IN A SMALL PART OF THE CITY WEST OF

IN A SMALL PART OF THE CITY WEST OF p T h e L a s t L e a f IN A SMALL PART OF THE CITY WEST OF Washington Square, the streets have gone wild. They turn in different directions. They are broken into small pieces called places. One street

More information

Cambridge ESOL Certificates in Skills for Life Speaking and Listening Mode Level 1 Past Paper 6

Cambridge ESOL Certificates in Skills for Life Speaking and Listening Mode Level 1 Past Paper 6 Cambridge ESOL Certificates in Skills for Life Speaking and Listening Mode Level 1 Past Paper 6 Please note: With the exception of the task cards in Phases 1b and 2b, this sample test frame will be used

More information

Exercise: Effective Customer Care and Communication for Call Center Agents

Exercise: Effective Customer Care and Communication for Call Center Agents Exercise: Effective Customer Care and Communication for Call Center Agents Introduction and Learning Objective: In this exercise participants will practice communication and customer services skills required

More information

Centrex Messaging. User Guide

Centrex Messaging. User Guide Centrex Messaging User Guide Centrex Messaging User Guide Welcome to Centrex Messaging. This guide will get you up and running and help you understand the basic features of this service. We strongly encourage

More information

Benton County Fair Trade Show Marketing Tips

Benton County Fair Trade Show Marketing Tips Benton County Fair Trade Show Marketing Tips Participating in county fairs offers significant opportunities for gaining new customers, making key contacts, and exposure to potential vendors and distributors.

More information

Networking Etiquette: The Do's and the Don ts

Networking Etiquette: The Do's and the Don ts Networking Etiquette: The Do's and the Don ts Lauren Celano Founder and CEO Ph: 617 896 5224 Lauren@propelcareers.com www.propelcareers.com Outline Tips and tricks to make a good first impression In person

More information

New Glasgow, NS, Canada Toll-free:1-877-610-3660 Phone: 001-902-695-3660 Fax: 1-877-610-3661 Fax: 001-902-695-3661

New Glasgow, NS, Canada Toll-free:1-877-610-3660 Phone: 001-902-695-3660 Fax: 1-877-610-3661 Fax: 001-902-695-3661 Business Etiquette Sample Corporate Training Materials All of our training products are fully customizable and are perfect for one day and half day workshops. You can easily update or insert your own content

More information

ESOL Customer Service Training: Unit 1 1: 1 Student Book. Unit 1: Talking With Your Customer

ESOL Customer Service Training: Unit 1 1: 1 Student Book. Unit 1: Talking With Your Customer ESOL Customer Service Training: Unit 1 1: 1 Unit 1: Talking With Your Customer ESOL Customer Service Training: Unit 1 1: 2 What are your goals? Note to Instructor: If you have permission, use Stand Out

More information

Business Call Answering

Business Call Answering Business Call Answering A Verizon Business Messaging Service USER GUIDE 05-040 www.verizon.com/smallbiz NY-CNS Thank You for Selecting a Verizon Business Messaging Service. Questions? Please call -800-HELP-986

More information

GUIDE TO NETWORKING Becker Career Center

GUIDE TO NETWORKING Becker Career Center GUIDE TO NETWORKING Becker Career Center Contact us: 518-388-6176 www.union.edu/career Copyright 2015 Networking The goal of networking, from a job search perspective, is to acquire knowledge about career

More information

Commitment to Customer Care Providing a high quality patient experience

Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Our promise: At Sheffield Teaching Hospitals, all receptions will The Commitment to Customer Care Guide

More information

How to Land and Prepare for the Interview. Presented by: Northrop Grumman Corporation

How to Land and Prepare for the Interview. Presented by: Northrop Grumman Corporation How to Land and Prepare for the Interview Presented by: Northrop Grumman Corporation Updated: 3/4/2014 Topics The résumé Where to look What to wear The Interview Tough questions to consider Resources 2

More information

Basic business. telephone etiquette. Using good telephone etiquette. Unit. A. Be polite. B. Respect other people's time

Basic business. telephone etiquette. Using good telephone etiquette. Unit. A. Be polite. B. Respect other people's time Unit 01 Using good telephone etiquette A. Be polite Basic business telephone etiquette Key words and phrases a bad time a good time check in on free interrupt on hold voice mail voice mail messages Use

More information

Good Communication & Customer Service Basics. Brought to you by Human Resources and Information Services & Resources

Good Communication & Customer Service Basics. Brought to you by Human Resources and Information Services & Resources Good Communication & Customer Service Basics Brought to you by Human Resources and Information Services & Resources Presentation Contents Principles of Good Communication Telephone Guidelines Voice Mail

More information

Accessible Customer Service. Guide. Providing Services to People with Disabilities

Accessible Customer Service. Guide. Providing Services to People with Disabilities Accessible Customer Service Guide Providing Services to People with Disabilities January 1, 2012 As required by law under Section 6 of the Accessibility for Ontarians with Disabilities Act, Accessible

More information

Protocol Consultants International. Protocol University. 2014 Course Syllabus

Protocol Consultants International. Protocol University. 2014 Course Syllabus Protocol University 2014 Course Syllabus I. PROGRAM: 1. Professional Presence/First Impressions - Business Etiquette 2. Presentation Skills 3. Telephone Skills and Telephone Techniques 4. Conducting Business

More information

Preparing For Graduate School Interviews

Preparing For Graduate School Interviews Preparing For Graduate School Interviews Dr. Sharon L. Milgram Director, NIH OITE Your Goals Present yourself enthusiastically and honestly Show that you understand your research and the field you are

More information

2-Line CapTel User Guide

2-Line CapTel User Guide 2-Line CapTel User Guide This information is provided as a supplement for CapTel users who wish to use 2-line capabilities. For more complete information about using your CapTel, please refer to the CapTel

More information

Make and receive. telephone calls. Unit Q107. What you will learn. Understand how to make telephone calls Understand how to receive and transfer

Make and receive. telephone calls. Unit Q107. What you will learn. Understand how to make telephone calls Understand how to receive and transfer Unit Q107 Make and receive telephone calls What you will learn Understand how to make telephone calls Understand how to receive and transfer telephone calls Be able to make telephone calls Be able to receive

More information

Business Etiquette presented by

Business Etiquette presented by Business Etiquette presented by Paula Naumcheff Marketing Director, Regency 9/3/15 Retirement Village NAHEC Conference Decatur Morgan Hospital August 14, 2015 The Etiquette Toolkit For Healthcare Professionals

More information

Effective Interviewing Skills. The Key to Maximizing Your Job Interview

Effective Interviewing Skills. The Key to Maximizing Your Job Interview Effective Interviewing Skills The Key to Maximizing Your Job Interview Workshop Outcomes Knowledge of: Types of interviews Interview preparation steps and tips Stages of an interview Common and illegal

More information

Online Meeting Best Practices. How to Host Successful Online Meetings. A detailed guide on the three online meeting stages:

Online Meeting Best Practices. How to Host Successful Online Meetings. A detailed guide on the three online meeting stages: Online Meeting Best Practices How to Host Successful Online Meetings A detailed guide on the three online meeting stages: 1. Pre-Meeting Actions - Preparation 2. The Online Meeting - Execution 3. Post-Meeting

More information

BUSINESS ETIQUETTE CAREER PLANNING SERIES. Civic Engagement and Career Development Center Center for Life Directions Building Hours: 8:00 5:00

BUSINESS ETIQUETTE CAREER PLANNING SERIES. Civic Engagement and Career Development Center Center for Life Directions Building Hours: 8:00 5:00 BUSINESS ETIQUETTE CAREER PLANNING SERIES Civic Engagement and Career Development Center Center for Life Directions Building Hours: 8:00 5:00 1 -BUSINESS ETIQUETTE- This handout focuses primarily on the

More information

INTERVIEW TIPS PREPARING FOR INTERVIEWS

INTERVIEW TIPS PREPARING FOR INTERVIEWS INTERVIEW TIPS PREPARING FOR INTERVIEWS These pre-interview essentials could make the difference between your next career step or a career full stop! Make sure you know the exact address and time of the

More information

NURSING ADMISSIONS INTERVIEWS

NURSING ADMISSIONS INTERVIEWS Student Union Memorial Center, Suite 411 (520) 621-2588 www.career.arizona.edu NURSING ADMISSIONS INTERVIEWS How you present yourself during your nursing school admissions interview will influence your

More information

G R A M M A R. The Advertisers are Coming to Get You

G R A M M A R. The Advertisers are Coming to Get You G R A M M A R For 1 15, read the text below and decide which answer, A, B, C or D, best fits for each space. There is an example at the beginning (0). The Advertisers are Coming to Get You Prepare yourself

More information

Workplace Etiquette : Your ticket to getting the results you want

Workplace Etiquette : Your ticket to getting the results you want Workplace Etiquette : Your ticket to getting the results you want WHAT WILL WE DISCUSS? What is Workplace Etiquette? Why it is important General Office Etiquette and some of the Workplace Do s and Don

More information

West Yorkshire Fire & Rescue Service. Customer Care Policy

West Yorkshire Fire & Rescue Service. Customer Care Policy West Yorkshire Fire & Rescue Service Policy Ownership: Corporate Services Date Issued: July 2005 Date Last Modified: February 2008 Table of Contents Page No. The Concept of the Customer...3 The External

More information

INTERVIEW TECHNIQUES AND TIPS

INTERVIEW TECHNIQUES AND TIPS INTERVIEW TECHNIQUES AND TIPS PRE-INTERVIEW Research! Research! Research! Gather information about the organization. Confirm the time, date, and location of the interview. Know the name(s) of the interviewer(s).

More information

Presented by: Kelli McLeland Assistant Director of Student Employment

Presented by: Kelli McLeland Assistant Director of Student Employment Presented by: Kelli McLeland Assistant Director of Student Employment Student Employee As a student employee, you represent the school. You re a partner with faculty, staff and other student workers. The

More information

Location: POD 60 Phone: (416) 979 5177 Email: career@ryerson.ca Hours: Mon Thu 8:30 am 6:30 pm/fri 8:30 am 4:30 pm

Location: POD 60 Phone: (416) 979 5177 Email: career@ryerson.ca Hours: Mon Thu 8:30 am 6:30 pm/fri 8:30 am 4:30 pm Location: POD 60 Phone: (416) 979 5177 Email: career@ryerson.ca Hours: Mon Thu 8:30 am 6:30 pm/fri 8:30 am 4:30 pm Career Development Workshops Get Ready Know yourself and what you want Discover Your Career

More information