The Lost Art of Business Etiquette

Transcription

1 The Lost Art of Business Etiquette Pamela Eyring President Overview First Impressions Eye Contact & Body Language Today s Handshake Smooth Entrances and Polished Exits Business Card Protocol Technical Communication First Impressions Within the first 30 seconds of meeting someone, they form an opinion about you. 55% is based on how we look. 38% is based on presentation, body language, and tone of voice. 7% is based on our verbal communication. 38% 7% 55% 1

2 What Does It Mean To Be Well-Dressed? The Four Simple Rules: The well-dressed woman or man wears clothing and accessories that: Complements her or him physically Reflects her or his Are appropriate for personality the occasion And are current and fashionable Save it for the Weekend For Your Information Eye Contact 2

3 Eye Signals - Business Business Eye Signals - Social Social Eye Signals - Intimate Intimate 3

4 40% of adults have social anxiety. 75% of adults experience anxiety at a party with strangers Dr. Bella De Paulo, Professor of Social Psychology and Author Improve Your Mingling Proficiency Small Talk Breaks the ice Establishes a connection Doesn t require profound conversation Tips Be well informed Focus on the other person Do not interrupt listen & learn Make a connection to your services Close the conversation 40% of adults have social anxiety. 75% of adults experience anxiety at a party with strangers Dr. Bella De Paulo, Professor of Social Psychology and Author For Your Information Handshaking: The Ultimate Greeting 4

5 Handshaking The Ultimate Greeting Shake from the elbow Two smooth pumps Shoulder-to-shoulder Clammy hands control Avoid fragrance Avoid large rings Awareness alert Handshaking rules Handshaking The Ultimate Greeting 1. Ready to connect 2. Both hands are connecting 3. A correct handshake Handshaking The Ultimate Greeting 4. The bone crusher 5. The glove handshake 6. The fingertip holder 5

6 Greetings & Introductions Use Good morning, Good evening, or Hello Not Hi! First Name Last Name Something About Yourself Confidence and authority Your duty The parts of a good business introduction? When do you introduce yourself? Recognize someone Attend a gathering Seated next to someone Person introducing you forgets your name A friend of a friend Introductions Protocol: Never give yourself an honorific Responding to Introductions Not professional:. Hi or Hey Never enough:. Hello Introducing Others Correct introduction gives you an edge Importance of correct introductions 6

7 The Art of Smooth Entrances and Polished Exits Getting in the Group Initiate eye contact Smile Say, May I join you? Getting out of the Group Wrap up conversation Business card exchange Thank the group Excuse yourself Business Card Protocol eetiquette - Electronic Communication Phones Teleconferencing Social Media 7

8 Effective Messages Strong subject line Most important statement should be first Keep paragraphs short Use spell check Re-read your message before you send Cell Phone Etiquette Tips Maintain a privacy range Use your library voice Watch the ringtone volume Don t answer phones or text during meetings When in doubt, mute Cubicle courtesy To establish oneself in the world, one does all one can to seem established already. François de La Rochefoucauld 8

9 A Formula for Success Thank you Pamela Eyring Pamela Eyring is the President of The Protocol School of Washington, the only nationally accredited business etiquette, image and international protocol school in the nation. Formerly the Chief of Protocol at Wright- Patterson Air Force Base in Dayton, Ohio, Pamela presents seminars and briefings to government executives, Fortune 500 companies, academia and numerous associations. Pamela writes on Modern Business Etiquette for Reuters Global and was named Washington Business Journal s first Biz Etiquette columnist. She appears regularly in such media outlets as Wall Street Journal, Oprah Magazine, The New York Times, The Washington Post, The Washington Diplomat, Associated Press, Forbes.com, Federal Times, and Real Simple magazine. She appears regularly on CNN, NBC-TV, CBS-TV, FOX-TV, AARP-TV, and ABC Radio Network. Most recently, Enterprising Women Magazine selected her as one of their Enterprising Women of the Year Award winners. 9