Business Process Management

Transcription

1 Long Title: Language of Instruction: Business Process English Module Code: H8BPM Credits: 10 NFQ Level: LEVEL 8 Field of Study: Computer use Taxonomy: Blooms Module Delivered in 2 programme(s) Module Coordinator: DERMOT BRADFIELD Module editor: DERMOT BRADFIELD Teaching and Learning Strategy: The teaching strategy involves the use of lectures, tutorials, independent learning, class discussions and formative assessment as appropriate. Additionally, learners will also have access to web based support. The module will utilise journal articles to explore current techniques and strategies within Business Process. This module is suitable for blended delivery. Techniques such as flipped classroom and online videos showing step by step instructions, links to extra material available on the Internet and Moodle forum may be used. Learners may also use collaborative tools for the development of the project. The continuous assessment can be done though online Moodle quiz and the practical work submitted online on Moodle. Learning Environment: Learning will take place in a classroom/lab environment with access IT resources. Learners will have access to library resources, both physical and electronic and to faculty outside of the classroom where required. Module materials will be placed on Moodle, the College s virtual learning environment. Module Description: The module aims to: Introduce students to key concepts and approaches to business process management and improvement. The main focus of this module is both understanding and designing business processes. Students will learn how to identify, document, model, assess, and improve core business processes. Students will be introduced to process design principles. The way in which information technology can be used to manage, transform, and improve business processes is discussed. Students will be exposed to challenges and approaches to organisational change, domestic and offshore outsourcing, and inter-organisational processes. Learning Outcomes On successful completion of this module the learner will be able to: LO1 LO2 LO3 LO4 LO5 LO6 LO7 Business Process - Model business processes - Benchmark business processes performance - Assess business processes performance - Design business process improvements. Understand the role and potential of IT to support business process management. Understand the challenges of business process change and how to support business process change. Understand different approaches to business process modeling and improvement. Understand the challenges and risks concerning business process outsourcing, especially those dealing with ethnic cultural differences from offshore engagements. Use basic business process modeling tools. Simulate simple business processes and use simulation results in business process analysis. Pre-requisite learning Requirements This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section. No requirements listed

2 Module Content & Assessment Indicative Content Business Process 15% Principles of Business Process Business Process Re-engineering Business Process Modelling Challenges in managing business processes Approaches to business process management & improvement Understanding organisational processes - 20% Business process definition and classification Identifying core processes Modeling processes Documenting processes Process assessment - 15% Measuring performance Benchmarking Statistical techniques for process measurement Process improvement - 15% Process design guidelines and principles Continuous process improvement Change management Using IT for process management and improvement - 20% Business process improvement and modeling software Tools of business process simulation ERP systems Use cases Organisational issues in business process management - 15% Understanding the customer Business process outsourcing Managing processes that cross organisational borders Practical Content Case study of business re-engineering for a given problem domain Case study highlighting lessons learned for developing Flexibility in customer facing systems Assessment Breakdown % Coursework 30.00% End of Module Assessment 70.00% Full Time Coursework Assessment Type Assessment Description Outcome addressed % of total Assessment Date Assignment Sample Continuous Assessment: A Case study of business reengineering for a given problem domain. 1,2,3,4,5,6, n/a End of Module Assessment Assessment Type Assessment Description Outcome addressed % of total Assessment Date Terminal Exam End-of-Semester Final Examination 1,2,3,4,5,6, End-of-Semester Reassessment Requirement Repeat examination Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element. Reassessment Description Learners will be afforded an opportunity to repeat the final examination and all learning outcomes will be assessed in the repeat sitting. NCIRL reserves the right to alter the nature and timings of assessment

3 Module Workload Workload: Full Time Workload Type Workload Description Hours Frequency Average ly Learner Workload Lecture No Description 2 Every Tutorial No Description 2 Every Independent Learning Time No Description 17 Every Total Hours Total ly Learner Workload Total ly Contact Hours 4.00 Workload: Part Time Workload Type Workload Description Hours Frequency Average ly Learner Workload Lecture No Description 2 Every Tutorial No Description 2 Every Independent Learning Time No Description 202 Every 20 Total Hours Total ly Learner Workload Total ly Contact Hours 4.00

4 Module Resources Recommended Book Resources Tony Benedict et al 2013, BPM CBOK Version 3.0: Guide to the Business Process Common Body Of Knowledge, Third Edition Ed., CreateSpace Independent Publishing Platform Marlon Dumas et al 2013, Fundamentals of Business Process, 2013 Edition Ed., Springer Mathias Weske 2012, Business Process : Concepts, Languages, Architectures, Second Edition Ed., Springer Artie Mahal 2010, How Work Gets Done: Business Process, Basics and Beyond, First Edition Ed., Technics Publications This module does not have any article/paper resources This module does not have any other resources

5 Module Delivered in Programme Code Programme Semester Delivery BSHTM B.Sc. (Hons) in Technology 8 Group Elective 2 BSHBIS BSc (Hons) in Business Information Systems 8 Core Subject