IBM Certification White Paper. The value of IT Certification

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IBM Certification White Paper. The value of IT Certification"

Transcription

1 IBM Certification White Paper The value of IT Certification

2 Contents 1 Overview of IT Certification 2 Value to Organization 5 Value to Individual 7 Value to Solution Provider 9 Summary 10 Recommendations Introduction Certification has long been used by individuals and the companies that employ them as a differentiator in the IT Industry. As competition increases and the marketplace shrinks, ensuring a highly-skilled, efficient workforce is mandatory. While a job requirement is often a key reason sited by IT professionals for attaining formal accreditation, certification offers several other advantages for both individuals and companies including: Increased income/profit potential Greater individual and team productivity Industry credibility Reduction in support costs Respect and admiration of peers Entrance into a community of like-minded professionals This white paper provides an overview of IT certification for the organization, individual and solution provider and discusses the benefits professional accreditation may provide you, your company and your partners. Overview of IT Certification Predicting large-scale, worldwide trends on the value of IT certification is difficult. Opinions surrounding IT certification vary depending on geography, company strategy and the product it supports. Professionals and vendors alike agree that IT testing provides an objective means of assessing technological capacity in a specific job role using a particular product, or products. The question becomes, what is the value of certification once achieved. The qualitative value is undeniable: a certificate demonstrating that an individual has attained the industry-wide approved skill set in a given technology. But is there quantitative value? When a company invests in vendor technically certified staff, it experiences multiple benefits that can be evaluated in terms of ROI. Those most often 1

3 In response to IDC surveys, 66% of managers believe certifications improve the overall level of service and support offered to IT customers realized are market credibility, customer satisfaction and effective customer support. 1 Table 1: Certification Value & ROI: Partner Perspective Source: The Value of Training and Certification, Amazon Consulting, 2009 Value to Organization Long Term Savings Though the cost of paying for certification training and testing is a deterrent for some employers, generating learning and growth opportunities for employees is key to creating greater loyalty and job satisfaction. This in itself saves money over the long term, since it is less expensive to retain employees than recruit and train new hires. Increased Team Performance A team s effectiveness is correlated to the percentage of applicable IT certifications held. In response to IDC surveys, 66% of managers believe certifications improve the overall level of service and support offered to IT customers. Similarly, 75% say certifications are important for team performance. Research shows that with a sufficient percentage of team members certified, IT organizational performance can increase by an average of 11 percentage points. 2 2

4 IT teams take a more active role in their companies than they did a decade ago. Maximum performance is essential in order to improve operational efficiency and reduce costs Table 2: Relationship Between Performance and Percentage of Team Certified Covering all IT Functions N=5,534. Source: IDC s Training Impact Survey, 2008 Functional IT competence, measured by certifications, positively impacts IT organizational performance. IDC s Training Impact Survey proved this by taking the following functional areas into account: Deployment Development Management Security Support Storage 3 IT teams take a more active role in their companies than they did a decade ago. The economic climate dictates companies work smarter to gain market share and improve revenue. More often than not, IT teams are responsible for business transformation through the deployment and management of companies technological tools. Maximum performance is essential in order to improve operational efficiency and reduce costs. Stretching Time Further Utilizing time effectively and efficiently is accomplished two ways: reducing network down-time and ensuring the IT team is proactive rather than reactive. When network systems and applications are unavailable the entire company s productivity is impacted. Unscheduled downtime is about 20% lower at organizations with more certified IT staff. 4 IT staff who are not spending their 3

5 High-performing teams spend less company time deploying and fixing systems and more time maintaining and improving the IT infrastructure time fixing a system or trying to figure out how to fix a system - can invest more time on improving or enhancing the IT infrastructure which increases productivity company-wide. The following charts show high-performing teams spend less company time deploying and fixing systems and more time maintaining and improving the IT infrastructure while low-performing teams spend the majority of their time fixing systems. Table 3: Comparison of High- and Low-Performing Teams: Allocation of Time Note: Teams spend an average of 191 hours per month on these activities Source: IDC s Training Impact Survey, 2008 Disadvantages Some organizations do not have the budget to allocate to certification preparation for their employees. In this case, the financial burden of certifying resides with the individual. Given the data on reduced company productivity it is easy to argue that an organization should invest in at the very least time for employees to prepare for certification. With enough skilled employees, team 4

6 Overall, professionals who had earned an IT or project management certification during the last five years earned an average of $5,242 more than their counterparts performance will be enhanced; thus saving the company time and money for the long haul. Value to Individual Many certified professionals view a new accreditation as a feather in their cap. No doubt certification titles lend themselves to bragging rights, especially among the more highly-skilled, specialized job roles; however, this is by no means the main reason for individuals to pursue IT certification. The primary reasons include increased employability, greater growth potential and networking opportunities. Increased Employability Globalization and economic realities have made the IT job market highly competitive. For those just starting out or even seasoned professionals demonstrating proof of technical competency to a prospective employer is a must. IT certifications provide an industry-wide recognized method of doing just that. Not only do certificates provide a snap-shot of the skills possessed by an individual, but they also provide evidence of the determination and ambition of the professional themselves. Certifications enhance the personal brand of an individual. Greater Potential for Growth New, cutting edge technology becomes stale faster as development cycles speed up and newer products are released. This quickening of product generation creates a skills-gap in some areas. Employers often can not find people who understand the newest and best technology at the pace required. Individuals who keep their IT certifications current can fill this gap. Keeping up with certifications not only enables the individual to stand out professionally, it may also lead to greater compensation. Overall, professionals who had earned an IT or project management certification during the last five years earned an average of $5,242 more than their counterparts. 5 Individuals who increase their effectiveness and scope in the workplace not only improve their performance on the job, but can command greater compensation and enjoy greater job security. 5

7 Networking is key to career development and the ability to exact special privileges from IT companies sponsoring certification can be a huge benefit to those just entering the workforce as well as more established professionals. Networking Opportunities Once individuals have attained IT certification, they join a group of skilled professionals who also hold that credential. Typically this group is diverse: a global network of world-wide professionals which may be large or small depending on the nature of the certification. Products that are highly specialized, newer or demand a more advanced level of training typically have fewer certified professionals. Many IT vendors invest time in building and rewarding a community of IT certified professionals. Benefits to the individual may include special offers unavailable to the general public, access to pre-release products and a multitude of other bonuses for the certified community. The benefits vary considerably from company to company. An individual should research not just the employment and advancement opportunities associated with a given IT credential but also the programs a company offers to those who attain one or more certifications. Leading certified professionals leverage social networking sites to create their own communities. Independent of specific vendors and products, these sites are open only to other certified individuals. These communities serve multiple purposes, including: helping members find jobs, acting as springboards to inperson events, or solely as online gathering places for like-minded professionals. In this way, certification opens doors to previously inaccessible communities. Networking is key to career development and the ability to exact special privileges from IT companies sponsoring certification can be a huge benefit to those just entering the workforce as well as more established professionals. Disadvantages The disadvantages of IT certification for individuals are similar to those of organizations: cost and time. In some instances, an employer may share in the cost to an individual. IT vendors often try to mitigate the cost factor. Many certification programs offer discounts at conferences or coupled with training. Given the previously discussed benefits, the cost of IT certification pays for itself relatively quickly. 6

8 Investing the time to prepare and obtain IT certification can prove beneficial in terms of improving an individual s overall marketability and productivity. IT certifications require different preparation methods. The time needed to prepare and take a test varies greatly depending on the certification being pursued and the experience an individual already has with the product. Since most IT certifications require hands-on experience, on-the-job training will often suffice for seasoned professionals. Once individuals familiarize themselves with any prerequisites, they will be able to estimate how much more preparation they need, and how long it will take. Investing the time to prepare and obtain IT certification can prove beneficial in terms of improving an individual s overall marketability and productivity. It can also open doors previously inaccessible by providing an opportunity to network within new professional peer groups. Value to Solution Provider Channel partner relationships vary considerably depending on factors outside the scope of this paper. For our purposes, a solution provider is defined as a company whose expertise is leveraged in some capacity vendor, service provider or reseller by other organizations. In a study of end-users, 66% said that IT certifications are very important or important. 6 Table 4: How Important are technical or IT Industry Certifications Source: The Value of Training and Certification, Amazon Consulting,

9 Over 80% of end-users place more trust in the partner s advice when working with a solution provider that holds IT Certifications; and close to 80% are more likely to leverage the partner on other engagements Many IT vendors have picked up on this and have created programs encouraging solution providers to hire IT certified staff. Indeed, in order to qualify for certain business partner programs especially among software resellers a company must have a certain number of IT certified professionals on staff. This intends to ensure a high standard of service is being delivered to all clients, and that solution providers themselves possess a distinguished level of expertise in the vendors product. In addition to the potential to achieve greater status with an IT vendor, certified partners advice is highly valued and, depending on performance, they get more repeat businesses and services than partners with non-certified staff. A recent study shows that over 80% of end-users place more trust in the partner s advice when working with a solution provider that holds IT certifications; and close to 80% are more likely to leverage the partner on other engagements. 7 Table 5: Value of Certified Partners: End User Perspective Source: The Value of Training and Certification, Amazon Consulting, 2009 Establishing client trust is necessary for a solution provider to have any degree of success. Ensuring employees hold relevant IT certifications goes a long way toward building that trust before an engagement begins. Given the volume and complexities of partner relationships in the industry, repeat business is vital to staying solvent and successful in the marketplace. Disadvantages Depending on the training programs available, solution providers may opt to pay for their employees to get certified. This creates expense. However, when IT vendors demand that partners become certified in order to, for example, resell 8

10 Increased team performance benefits an organization in terms of output, an individual in terms of job satisfaction and - in the case of a solution provider - decreases their involvement in the project which increases their client load capacity their products; deep discounts may be available to qualifying solution providers. This helps to defray cost. Time away from work may impact productivity if solution providers allow employees to prepare and test during business hours. But, like time invested in employees at any other company, the short term productivity loss is offset by long term gain when measured by the increased trust of clients and the repeat business which certified solution providers often command. Summary Clearly there are benefits and disadvantages to IT certification for organizations, individuals and solution providers. Many apply to more than one group. Increased team performance, for example, benefits an organization in terms of output, an individual in terms of job satisfaction and a sense of accomplishment and - in the case of a solution provider - decreases their involvement in the project which increases their client load capacity. This chart summarizes the key benefits and disadvantages to each constituent as outlined in this paper. Disadvantages could apply to one of three entities. If individuals work for a company which will reimburse them for training, for example, the cost of preparatory training would not be an inhibitor to the individuals but may be a mitigating factor for the organization or solution provider. Table 4: Benefits and disadvantages of IT Certification Solution Benefits Organization Individual Provider Long Term Savings Increased Team Performance Stretching Time Further Increased Employability Greater Potential for Growth Solut n Networking Opportunities Relationships with end-users Status with IT Vendors Trusted Advice Repeat Business 9

11 Individuals seeking IT certification should check with their employers to see if they cover any costs. They should also consider not only their current position, but where they want to be in the future Solution Disadvantages Organization Individual Provider Cost of preparatory training Exam fees Time to train / prepare Time invested in taking the test Recommendations Given current market conditions, organizations and individuals must consider the costs and benefits of investing time and money in differentiating themselves from the competition. An effective way to do this is through IT certification. For organizations, the investment is recouped quickly through higher team performance including reduced down time and increased system improvements. For an individual, short-term benefits include greater job satisfaction and an increased networking pool, while long-term benefits include a higher earnings potential which could defray any initial investment. Individuals seeking IT certification should check with their employers to see if they cover any costs. They should also consider not only their current position, but where they want to be in the future. IT certification can serve as a stepping stone in career progression. Research IT certifications offered in your field of interest, as well as all available preparation materials in order to gauge whether the accreditation is a good fit for you. Since there will be an initial investment involved, it is wise to pursue an IT credential that will serve you now and in years to come. 10

12 About the Author Sara Nicklin is the Certification Program Manager for IBM Lotus Education. If you have any questions about this document, please contact Ms. Nicklin at For more information To learn more about how IT Certification can help you achieve greater growth potential as an individual, company or solution provider please visit 11

13 Copyright IBM Corporation IBM 1 New Orchard Road, Armonk, New York Produced in the United States of America All Rights Reserved. IBM and the IBM logo are trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products and services do not imply that IBM intends to make them available in all countries in which IBM operates. Endnotes 1 Amazon Consulting, The Value of Training and Certification; A Triangulated View from End-users, Partners and Vendors, Executive Summary, June IDC, Impact of Training on Network Administration: Certification Leads to Operational Productivity Survey, Doc # , November IDC, Impact of Training on Network Administration: Certification Leads to Operational Productivity Survey, Doc # , November IDC, Impact of Training on Network Administration: Certification Leads to Operational Productivity Survey, Doc # , November Global Knowledge Training LLC, 2010 IT Skills and Salary report, Amazon Consulting, The Value of Training and Certification; A Triangulated View from End-users, Partners and Vendors, Executive Summary, June Amazon Consulting, The Value of Training and Certification; A Triangulated View from End-users, Partners and Vendors, Executive Summary, June Copyright IBM Corporation All rights reserved.

The Business Value of IT Certification

The Business Value of IT Certification Sponsored by: Microsoft Authors: Cushing Anderson Matthew Marden Randy Perry The Business Value of IT November 2015 EXECUTIVE SUMMARY Business Value Highlights Higher productivity for server, database,

More information

IBM Training White Paper. The value of e-learning

IBM Training White Paper. The value of e-learning IBM Training White Paper The value of e-learning Contents 1 Overview of the market 2 Types of e-learning 3 Benefits and disadvantages 6 Implementing a program 7 Developing a business case 9 Recommendations

More information

IBM Software Services for Lotus Lotus Professional Certification Programs

IBM Software Services for Lotus Lotus Professional Certification Programs IBM Software Services for Lotus Lotus Professional Certification Programs Put your IT career into overdrive. The ladder to success just got easier to climb. If youõre a system administrator or application

More information

IT WORKFORCE PERSPECTIVES

IT WORKFORCE PERSPECTIVES IT WORKFORCE PERSPECTIVES To optimize how organizations attract, develop and retain great IT people, it is critical to evaluate what happens at the line levels of IT and how organizations source, screen,

More information

5 Reasons Why Employers Look for IT Certifications

5 Reasons Why Employers Look for IT Certifications 5 Reasons Why Employers Look for IT Certifications The person with the certification is the one that is going to get hired. - Robert Blanchard, Director of Support Services Aspen Skiing Services Co. There

More information

Optimize Career Advantage through Skills Development. Microsoft Learning

Optimize Career Advantage through Skills Development. Microsoft Learning Optimize Career Advantage through Skills Development Microsoft Learning Changing IT Workforce IT workforce is aging in most developed countries Tenure of IT Professionals keeps going up Global competition

More information

Advanced Remote Monitoring: Managing Today s Pace of Change

Advanced Remote Monitoring: Managing Today s Pace of Change Advanced Remote Monitoring: Managing Today s Pace of Change RMM solutions enable an organization to reduce the risk of system outages and guard against the impact of unauthorized or malicious uses of technology,

More information

The Recruitment Quotient:

The Recruitment Quotient: ADP Research Institute The Recruitment Quotient: Raising Your Talent IQ Contents 3 Introduction 4 Candidates Expectations: Higher Than You Might Expect 5 Employment Brands, Social Media, and the Consumerization

More information

Making HR Strategic: Integrated Human Capital Management Holds the Key

Making HR Strategic: Integrated Human Capital Management Holds the Key Making HR Strategic: Integrated Human Capital Management Holds the Key Leveraging Integrated Human Capital Processes and Data to Optimize Organizational Success March 2005 A New Strategic Wave There is

More information

Baldrige Excellence Builder

Baldrige Excellence Builder manufacturing service small business nonprofit government education health care Baldrige Excellence Builder Key questions for improving your organization s performance Improve Your Performance The Baldrige

More information

Financial Advisors Use of Social Media Moves from Early Adoption to Mainstream

Financial Advisors Use of Social Media Moves from Early Adoption to Mainstream Financial Advisors Use of Social Media Moves from Early Adoption to Mainstream Advisors use a variety of social networks overall but when it comes to driving business, the overwhelming majority turn to

More information

NetAcad Student Talent Initiatives + Cisco Certification = Student Success!

NetAcad Student Talent Initiatives + Cisco Certification = Student Success! NetAcad Student Talent Initiatives + Cisco Certification = Student Success! John Bjerke Area Academy Manager Western US June, 2014 To Our Cisco Networking Academy Instructors Thank you for your continued

More information

shaping tomorrow with you Reliable Innovation, Easy Cooperation, Real Value

shaping tomorrow with you Reliable Innovation, Easy Cooperation, Real Value shaping tomorrow with you Reliable Innovation, Easy Cooperation, Real Value Leadership you can leverage Exciting new opportunities with Fujitsu As a technology partner, we realize you have a choice about

More information

Top 6 Things You Need to Know Before Beginning Your APS App A GlowTouch Technologies Industry Insight

Top 6 Things You Need to Know Before Beginning Your APS App A GlowTouch Technologies Industry Insight Top 6 Things You Need to Know Before Beginning Your APS App A GlowTouch Technologies Industry Insight A GlowTouch Technologies Industry Insight 0 The Application Packaging Standard (APS) has rapidly emerged

More information

UW FLEXIBLE DEGREE. A personalized, quality, affordable, higher education model to help get Wisconsin working. The Flexible Degree Concept

UW FLEXIBLE DEGREE. A personalized, quality, affordable, higher education model to help get Wisconsin working. The Flexible Degree Concept A personalized, quality, affordable, higher education model to help get Wisconsin working The Flexible Degree Concept Office of Governor Scott Walker State of Wisconsin June 2012 The University of Wisconsin

More information

One Source...Many Resources Making HR & Benefits Easy

One Source...Many Resources Making HR & Benefits Easy HR, BENEFITS, & PAYROLL TECHNOLOGY MODEL FLEXIBLE HR, BENEFITS, & PAYROLL SOLUTIONS CO-SOURCED TO ENSURE SUCCESS HR, Benefits, & Payroll Consulting Consultation to identify new technologies that are available

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

eguide Hiring the Best Top Tips for Attracting and Retaining Top Talent

eguide Hiring the Best Top Tips for Attracting and Retaining Top Talent eguide Hiring the Best Top Tips for Attracting and Retaining Top Talent Employers should always reach towards the goal to bring the best to their organization in any economic climate. Hiring exceptional

More information

Recognized Leader in Human Capital Management. Paul Lacy President Mark Julien Chief Financial Officer 1

Recognized Leader in Human Capital Management. Paul Lacy President Mark Julien Chief Financial Officer 1 Recognized Leader in Human Capital Management Paul Lacy President Mark Julien Chief Financial Officer 1 Safe Harbor Statement This presentation may contain forward-looking statements that involve a number

More information

Define a Clear Path to Your Talent Management ROI

Define a Clear Path to Your Talent Management ROI White Paper Define a Clear Path to Your Talent Management ROI By Theresa J. Rice, Talent Management Strategist Define a Clear Path to Your Talent Management ROI Abstract The investment you make in a Talent

More information

How to Do More with Less?

How to Do More with Less? The best companies outsource to win, not to shrink. They outsource to innovate faster and more cheaply in order to grow larger, gain market share, and hire more and different specialists not to save money

More information

Employee Engagement Drives Client Satisfaction and Employee Success in Professional Services

Employee Engagement Drives Client Satisfaction and Employee Success in Professional Services Employee Engagement Drives Client Satisfaction and Employee Success in In professional services, business success is achieved through employee success. Organizations that prioritize top talent gain competitive

More information

Partnering with. all about Growth

Partnering with. all about Growth Partnering with Alcatel-Lucent Enterprise all about Growth Alcatel-Lucent, a powerful brand your Enterprise customers trust Alcatel-Lucent is a world leader in communications and networking solutions for

More information

What Makes PMI Certifications Stand Apart?

What Makes PMI Certifications Stand Apart? What Makes PMI Certifications Stand Apart? Many certifications exist for managers that claim to offer practitioners and organizations a number of benefits. So, why are PMI certifications unique? PMI certifications

More information

A Road Map for Advancing Your Career

A Road Map for Advancing Your Career CERTIFIED BUSINESS INTELLIGENCE PROFESSIONAL TDWI CERTIFICATION A Road Map for Advancing Your Career Get recognized as an industry leader. Get ahead of the competition. Advance your career with CBIP. Professionals

More information

IBM and Comverse BSS/OSS Solution

IBM and Comverse BSS/OSS Solution IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach

More information

Why Competency-based Talent Management?

Why Competency-based Talent Management? Why Competency-based Talent Management? Author: Andy Andrews, Managing Director, Lexonis Ltd. Copyright Information in this document is subject to change without notice. Complying with all applicable copyright

More information

The Clear Path to ITIL Certification

The Clear Path to ITIL Certification THE CLEAR PATH TO IT SERVICE MANAGEMENT The Clear Path to ITIL Certification Understanding the clear path to business value ITIL is a registered trade mark of AXELOS CONTENTS 1 1 2 2 3 4 4 Executive Summary

More information

THE 2013 INTERNAL AUDIT COMPENSATION STUDY EXECUTIVE SUMMARY SEPTEMBER 2013

THE 2013 INTERNAL AUDIT COMPENSATION STUDY EXECUTIVE SUMMARY SEPTEMBER 2013 THE 2013 INTERNAL AUDIT COMPENSATION STUDY EXECUTIVE SUMMARY SEPTEMBER 2013 DISCLAIMER Copyright 2013 by The Institute of Internal Auditors (IIA) located at 247 Maitland Ave., Altamonte Springs, Fla.,

More information

The Competitive Power of Dynamic Field Sourcing

The Competitive Power of Dynamic Field Sourcing The Competitive Power of Dynamic Field Sourcing July 15, 2007 Martin Reader Executive Vice President Sales and Marketing Field Solutions, LLC Copyright 2007 Field Solutions, LLC page 1 A Strategic Imperative:

More information

the difference is in the DELIVERY

the difference is in the DELIVERY the difference is in the DELIVERY HR, BENEFITS, & PAYROLL TECHNOLOGY MODEL FLEXIBLE HR, BENEFITS, & PAYROLL SOLUTIONS CO-SOURCED TO ENSURE SUCCESS HR, Benefits, & Payroll Consulting Consultation to identify

More information

Using Predictive Analytics To Drive Workforce Optimization. New Insights From Big Data Analysis Uncover Key Drivers of Workforce Profitability

Using Predictive Analytics To Drive Workforce Optimization. New Insights From Big Data Analysis Uncover Key Drivers of Workforce Profitability Using Predictive Analytics To Drive Workforce Optimization New Insights From Big Data Analysis Uncover Key Drivers of Workforce Profitability Using Predictive Analytics To Drive Workforce Optimization

More information

WHITE PAPER Linux Management with Red Hat Network Satellite Server: Measuring Business Impact and ROI

WHITE PAPER Linux Management with Red Hat Network Satellite Server: Measuring Business Impact and ROI WHITE PAPER Linux Management with Red Hat Network Satellite Server: Measuring Business Impact and ROI Sponsored by: Red Hat Tim Grieser Randy Perry October 2009 Eric Hatcher Global Headquarters: 5 Speen

More information

The Why & How of Managed Services

The Why & How of Managed Services SOLUTIONS Cut Costs While Improving Productivity The Why & How of Managed Services What are Managed Services? CIOs all face similar challenges: cost containment, reliability of systems and keeping pace

More information

Navigating the Road to Growth and Success

Navigating the Road to Growth and Success IBM Global Business Services Navigating the Road to Growth and Success Bringing innovation and affordable solutions to the midmarket Midsize Business Table of contents Defining the midmarket........................................................................

More information

Talent DNA that drives your business

Talent DNA that drives your business Talent DNA that drives your business Align your talent DNA and business strategy to achieve real success Accelerate your business with a strategic HCM solution that turns your human capital investment

More information

Coriant PartnerPlus Services

Coriant PartnerPlus Services PartnerPlus Program Coriant PartnerPlus Services SELECTIVE PARTNERSHIPS DRIVING PROFITABLE RESULTS THE CORIANT PARTNERPLUS PROGRAM IS A HIGHLY SELECTIVE PROGRAM FOR SALES PARTNERS, BUILT ON ESTABLISHING

More information

Selecting a Commission and Incentive Compensation System

Selecting a Commission and Incentive Compensation System Selecting a Commission and Incentive Compensation System Corporations are increasingly looking for outside vendors to provide software products to manage commission, sales incentive, and bonus programs.

More information

Using Co-Marketing Funds to Extend Your Reach

Using Co-Marketing Funds to Extend Your Reach Using Co-Marketing Funds to Extend Your Reach Judith Hurwitz President and CEO Marcia Kaufman COO and Principal Analyst Daniel Kirsch Principal Analyst Sponsored by IBM Using Software Co-Marketing Funds

More information

strategic workforce planning: building blocks to success

strategic workforce planning: building blocks to success strategic workforce planning: building blocks to success Foreword by Tom Kaminsky The ability to attract and retain people with valuable skills that meet business objectives is vital for companies seeking

More information

THE WHY & HOW OF MANAGED SERVICES

THE WHY & HOW OF MANAGED SERVICES SOLUTIONS CUT COSTS WHILE IMPROVING PRODUCTIVITY THE WHY & HOW OF MANAGED SERVICES WHAT ARE MANAGED SERVICES? CIOs all face similar challenges: cost containment, reliability of systems and keeping pace

More information

Agile enterprise content management and the IBM Information Agenda.

Agile enterprise content management and the IBM Information Agenda. Transforming your content into a trusted, strategic asset Agile enterprise content management and the IBM Information Agenda. Delivering a common information framework for uncommon business agility Highlights

More information

IT Workforce snapshot

IT Workforce snapshot 2013 IT Workforce snapshot TEKsystems IT Workforce Snapshot is designed to provide a high-level view of trends impacting IT spending, IT employment, workforce supply and demand, compensation and geographical

More information

The Value of Certification

The Value of Certification The Value of Certification Connecting the dots between employers and employees March 2007 Introduction This whitepaper discusses how selected organizations view and ultimately compensate technical staff

More information

The Power of Partnership

The Power of Partnership The Power of Partnership Welcome Market Leading Virtualization and Cloud Computing Solutions, Award-Winning Programs, Unparalleled Value By joining the VMware Partner Network (VPN), our comprehensive partner

More information

SERVICES. Designing, deploying and supporting world class communications solutions.

SERVICES. Designing, deploying and supporting world class communications solutions. Designing, deploying and supporting world class communications solutions. DESIGN Expertise, technologies, tools and ideas Business environments, regulation, expansion and obsolescence are drivers that

More information

IT service management: resetting priorities for an uncertain economy.

IT service management: resetting priorities for an uncertain economy. Service management IT service management: resetting priorities for an uncertain economy. Smarter management for a dynamic infrastructure Richard Esposito, vice president, IT strategy and architecture services,

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

Bizagi Partner Program Guide

Bizagi Partner Program Guide Bizagi Partner Program Guide Bizagi Partner Program Guide 1 Table of Contents Bizagi Partner Program... 2 Program Overview... 2 Capitalize on Market Opportunity... 3 Implementation Partner... 4 Program

More information

Information Technology Architect Certification Program: Frequently Asked Questions June 2009 Version 2.1

Information Technology Architect Certification Program: Frequently Asked Questions June 2009 Version 2.1 Positioning...1 Certification Process...5 Certification Criteria...9 Positioning What is the Open Group IT Architect Certification Program? The Open Group IT Architect Certification program certifies Enterprise

More information

School of Accounting Florida International University Strategic Plan 2012-2017

School of Accounting Florida International University Strategic Plan 2012-2017 School of Accounting Florida International University Strategic Plan 2012-2017 As Florida International University implements its Worlds Ahead strategic plan, the School of Accounting (SOA) will pursue

More information

T h e P r o v e n P r o f e s s i o n a l C e r t i f i c a t i o n : P r o v i n g C e r t i f i c a t i o n C a n P r o f i t

T h e P r o v e n P r o f e s s i o n a l C e r t i f i c a t i o n : P r o v i n g C e r t i f i c a t i o n C a n P r o f i t W H I T E P A P E R T h e P r o v e n P r o f e s s i o n a l C e r t i f i c a t i o n : P r o v i n g C e r t i f i c a t i o n C a n P r o f i t Sponsored by: EMC Corporation Benjamin Woo April 2010

More information

Software Partner Ecosystem Value of Certification For the Partner Community

Software Partner Ecosystem Value of Certification For the Partner Community Software Partner Ecosystem Value of Certification For the Partner Community 1 Contents 01. The Partner Ecosystem Community... Vision and Value of the Ecosystem Partner Ecosystem Community Overview Profiles

More information

INCREASE CLIENT TOUCH POINTS AND BUILD STRONG RELATIONSHIPS WITH FINANCIAL PLANNING TOOLS

INCREASE CLIENT TOUCH POINTS AND BUILD STRONG RELATIONSHIPS WITH FINANCIAL PLANNING TOOLS INCREASE CLIENT TOUCH POINTS AND BUILD STRONG RELATIONSHIPS WITH FINANCIAL PLANNING TOOLS E M C P e r s pec t i v e OVERVIEW Financial planning is a growing need, especially for today s retiring or retired

More information

Making the Business Case for HR Investments During Economic Crisis

Making the Business Case for HR Investments During Economic Crisis I D C V E N D O R S P O T L I G H T Making the Business Case for HR Investments During Economic Crisis March 2009 Adapted from Putting Performance at the Hub of the Talent Universe by Lisa Rowan, IDC #214468

More information

Introduction. This white paper outlines the key findings from the survey and provides an analysis of its implications

Introduction. This white paper outlines the key findings from the survey and provides an analysis of its implications The Value of HR Certification Around the World Introduction In recent years, there has been a growing appreciation of the benefits of HR credentials among HR professionals. Increasing competition for HR

More information

Odgers Berndtson Board Survey. Among CEOs in Denmark s largest corporations

Odgers Berndtson Board Survey. Among CEOs in Denmark s largest corporations Boards and CEOs preparing for growth Almost half of the CEOs in Denmark s largest corporations consider the financial crisis to be over and expect positive growth in the near future. This calls for preparation

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

SAP PartnerEdge Program Guide for Authorized Resellers

SAP PartnerEdge Program Guide for Authorized Resellers SAP PartnerEdge Program Guide for Authorized Resellers Table of Contents 3 SAP PartnerEdge Program: Accelerating Your Growth Gain an Edge on Your Competition 5 Program Requirements: How to Become an Authorized

More information

Talent & Organization. Change Management. Driving successful change and creating a more agile organization

Talent & Organization. Change Management. Driving successful change and creating a more agile organization Talent & Organization Change Management Driving successful change and creating a more agile organization 2 Organizations in both the private and public sectors face unprecedented challenges in today s

More information

The Performance Management Group LLC

The Performance Management Group LLC The Performance Management Group LLC KNOWLEDGE SPACE A Guide to Core Competency Analysis By Gerald M. Taylor LSSMBB, PMBscM Managing Consultant The Performance Management Group LLC HELPING YOU MAKE IT

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER How Enterprisewide Software Deployment Can Help Optimize Resources Sponsored by: Adobe Amy Konary May 2012 Randy Perry Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Channel Incentive Study- B2B Technology Industry

Channel Incentive Study- B2B Technology Industry Channel Incentive Study- B2B Technology Industry A CCI Report CCI conducted a study in Q4 of 2010 to assess the utilization of various incentive program types and their relative importance and/or effectiveness

More information

W H I T E P A P E R T h e R O I o f C o n s o l i d a t i n g B a c k u p a n d A r c h i v e D a t a

W H I T E P A P E R T h e R O I o f C o n s o l i d a t i n g B a c k u p a n d A r c h i v e D a t a Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R T h e R O I o f C o n s o l i d a t i n g B a c k u p a n d A r c h i v e D a

More information

Talent: The Future Supply Chain s Missing Link

Talent: The Future Supply Chain s Missing Link Talent: The Future Supply Chain s Missing Link Time to Rethink Strategies? 8/13/2013 By Lora Cecere Founder and CEO Supply Chain Insights LLC Contents Research... 2 Disclosure... 2 Executive Overview...

More information

CUSTOMER SUCCESS STORIES

CUSTOMER SUCCESS STORIES [ Applications Development, MSO ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Client Revenue: The parent company holds more than $340 billion in assets

More information

SEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION................................ 3 UNDERSTAND YOUR CURRENT SITUATION............ 4 DRAW

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com SURVEY Impact of Training: Functional Excellence Leads to Operational Productivity Cushing Anderson IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

Operations Excellence in Professional Services Firms

Operations Excellence in Professional Services Firms Operations Excellence in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction... 3 Market Challenges

More information

Introduction. Welcome to the BitDefender Partner Advantage Network! Program Changes and Reservation of Rights

Introduction. Welcome to the BitDefender Partner Advantage Network! Program Changes and Reservation of Rights Introduction BitDefender Partner Program Overview Partnership Levels Benefits and Requirements Overview Getting Started BitDefender Partnership Benefits Program Benefits Financial Incentives Marketing

More information

HIGH IMPACT RECRUITING HIRE HIGHLY ENGAGED EMPLOYEES SMART & STRATEGIC WAYS TO. High Impact Talent Management

HIGH IMPACT RECRUITING HIRE HIGHLY ENGAGED EMPLOYEES SMART & STRATEGIC WAYS TO. High Impact Talent Management HIGH IMPACT RECRUITING 5 SMART & STRATEGIC WAYS TO HIRE HIGHLY ENGAGED EMPLOYEES High Impact Talent Management The new economy has created a new set of rules for Recruiting. There is mounting pressure

More information

What to Consider When Building An Internal Sourcing Function

What to Consider When Building An Internal Sourcing Function What to Consider When Building An Internal Sourcing Function The vast majority of business leaders agree that having the right talent at the right time is the key to operating a successful business. Cisco

More information

Trends in Global Employee Engagement

Trends in Global Employee Engagement Consulting Talent & Organization Trends in Global Employee Engagement Trends in Global Employee Engagement Contents 3 4 5 6 7 8 9 10 14 15 Executive Summary Trends in Global Employee Engagement Employee

More information

IBM Cognos Business Intelligence on Cloud

IBM Cognos Business Intelligence on Cloud IBM Cognos Business Intelligence on Cloud Operate and succeed at a new business speed Highlights Take advantage of world-class reporting, analysis, dashboards and visualization capabilities offered as

More information

Secure Your Success. Intel Security Partner Program

Secure Your Success. Intel Security Partner Program Secure Your Success Intel Security Partner Program Today s digital security threats are more sophisticated and complex than ever. At the same time, computing advancements are opening up new possibilities

More information

Buy versus Build Considerations for Clients Purchasing CLO Dashboard

Buy versus Build Considerations for Clients Purchasing CLO Dashboard Buy versus Build Considerations for Clients Purchasing CLO Dashboard Prepared by Zeroed-In Technologies for use by clients evaluating CLO Dashboard against their internal development of similar executive

More information

ASAE s Job Task Analysis Strategic Level Competencies

ASAE s Job Task Analysis Strategic Level Competencies ASAE s Job Task Analysis Strategic Level Competencies During 2013, ASAE funded an extensive, psychometrically valid study to document the competencies essential to the practice of association management

More information

EMA Service Catalog Assessment Service

EMA Service Catalog Assessment Service MORE INFORMATION: To learn more about the EMA Service Catalog, please contact the EMA Business Development team at +1.303.543.9500 or enterpriseit@enterprisemanagement.com The IT Service Catalog Aligning

More information

CERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE

CERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE CERTIFICATIONS IN HUMAN RESOURCES» HRMP HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE HRMP EXAM CONTENT OUTLINE AT-A-GLANCE HRMP EXAM WEIGHTING BY FUNCTIONAL AREA:» HR as a Business

More information

THE CXO S GUIDE TO MANAGING EXPANSION... WHILE CONTROLLING COSTS & COMPLIANCE CONSIDERATIONS

THE CXO S GUIDE TO MANAGING EXPANSION... WHILE CONTROLLING COSTS & COMPLIANCE CONSIDERATIONS THE CXO S GUIDE TO MANAGING EXPANSION... WHILE CONTROLLING COSTS & COMPLIANCE CONSIDERATIONS The CXO s Guide to Managing Expansion While Controlling Costs & Compliance Considerations 2 45% OF IT PROFESSIONALS

More information

Is an Executive MBA right for you?

Is an Executive MBA right for you? Is an Executive MBA right for you? A GUIDE TO THE EXECUTIVE MBA achieve goals busy schedule support classroom contribution cost peer network the new MBA What is an Executive MBA? The Executive MBA is a

More information

Dragon Solutions From RSI to ROI

Dragon Solutions From RSI to ROI Dragon Solutions From RSI to ROI RSI A Painful Reality for Computer Users The widespread use of computers in the workplace has contributed to the rise of musculoskeletal disorders (MSDs), which include

More information

SERVER VIRTUALIZATION.. ROADMAP REPORT..

SERVER VIRTUALIZATION.. ROADMAP REPORT.. WHITE PAPER SERVER VIRTUALIZATION.. ROADMAP REPORT.. CDW Small Business What Is Server Virtualization, and Why Should I Know About It? Businesses are managing more data than ever before. And, while network

More information

The value of training*

The value of training* IBM Training White Paper The value of training* *and the high cost of doing nothing Contents 2 The high cost of doing nothing 3 Value of training and skills development programs 5 Recommended components

More information

HP Master ASE Data Center and Cloud Architect

HP Master ASE Data Center and Cloud Architect HP ExpertOne Frequently Asked Questions (FAQ) HP Master ASE Data Center and Cloud Architect certification FAQ December 2014 What are the steps to certification? Why is the application the first step of

More information

How mobility improves the insurance sales process

How mobility improves the insurance sales process How mobility improves the insurance sales process White Paper Stephanie Wolf Business consultant, IBM Business Consulting Services Page 2 Page 3 Contents 3 Executive summary 3 Becoming an on demand business

More information

Listening to the Voice of the Advisor

Listening to the Voice of the Advisor Capital Markets Future of Investing Listening to the Voice of the Advisor The role of the wealth management advisor has changed dramatically in recent years. No longer does the advisor serve as the sole

More information

The Power of Partnership

The Power of Partnership The Power of Partnership Welcome Market Leading Virtualization and Cloud Computing Solutions, Award-Winning Programs, Unparalleled Value By joining the VMware Partner Network (VPN), our comprehensive partner

More information

Measuring the value of social software

Measuring the value of social software IBM Software Services for Lotus White Paper June 2010 Defining a measurement approach that maps activity to business value 1 Contents Introduction Why measure? Defining objectives Types of measurement

More information

IBM Customer Experience Suite and Electronic Forms

IBM Customer Experience Suite and Electronic Forms Introduction It s more important than ever to have a set of capabilities that allow you to create dynamic, self service options for your customers that leverage existing processes and infrastructure. Your

More information

Resource Management as a Service (RMaaS)

Resource Management as a Service (RMaaS) RTM Consulting Resource Management as a Service (RMaaS) The Case for Outsourcing Resource Management Marc Lacroix Managing Partner RTM Consulting 2 2012-2014. All rights reserved. Overview Every professional

More information

Modernizing your annuity platform to reduce costs, improve customer service and increase business agility

Modernizing your annuity platform to reduce costs, improve customer service and increase business agility Modernizing your annuity platform to reduce costs, improve customer service and increase business agility 1 Modernizing your annuity system can pay big dividends to insurers. It can enable them to increase

More information

Accenture CAS: Solution Implementation Making change happen

Accenture CAS: Solution Implementation Making change happen Accenture CAS: Solution Implementation Making change happen Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create

More information

Workforce Analytics and Business Intelligence

Workforce Analytics and Business Intelligence Workforce Analytics and Business Intelligence Understanding and Improving Workforce Performance Executive Summary Aligning Business and IT to Improve Performance Ventana Research 6150 Stoneridge Mall Road,

More information

The Sales Lead System

The Sales Lead System The Sales Lead System Contents Intro... 3 Network Marketing Ad Basics... 3 Blogging... 4 Article Marketing... 4 Video Marketing... 5 E-mail Marketing... 6 Pay Per Click... 7 Banner Ads... 8 Social Marketing...

More information

Achieving High Performance: The Value of Benchmarking

Achieving High Performance: The Value of Benchmarking Achieving High Performance: The Value of Benchmarking Now I have the ammunition to foster change. With benchmarking, change agents have the facts they need to convince executives that a transformation

More information

Tracking and Measuring Physician Relations

Tracking and Measuring Physician Relations Tracking and Measuring Physician Relations experience. insight. impact. Using Technology For Greater Success By Allison McCarthy, MBA Tracking and measuring the success of physician relations program has

More information

An Oracle White Paper November 2011. Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support

An Oracle White Paper November 2011. Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support An Oracle White Paper November 2011 Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support Executive Overview Combining knowledge management (KM) with customer

More information

IMPACT PARTNER PROGRAM

IMPACT PARTNER PROGRAM IMPACT PARTNER PROGRAM VAULTIZE IMPACT PARTNER PROGRAM Security Efficiency Control Dear Partner, By joining the Vaultize Impact partner program, your company benefits from the industry s leading enterprise-grade

More information