Leadership at All Levels. Presented to Avera Pace Conference by Veronnica J. Smith, FACHE May 2012

Transcription

1 Leadership at All Levels Presented to Avera Pace Conference by Veronnica J. Smith, FACHE May 2012

2 Who is a leader?

3 What is Leadership? Where every employee does what it takes to help the organization reach its goals

4 5 Truths People are important and deserve respect People are good and want to do a good job People are generally self-motivated It is our job to assist others to grow and become stars It is our job to make each other look good

5 Basic Rules of Leadership 1 st person communication Say what you mean Mean what you say Be nice when you say it Give the benefit of the doubt If you can complain, you can just do There can be no punishment/retribution (ie silent treatment) Always make each other look good

6 How you could/should demonstrate leadership 1. Think of yourself as extraordinary doing/being more than ordinary. Remove the word can t from your professional life. 2. Solve problems whether task related or about office morale. When you work with the mindset of making improvements, you are thinking like a leader. 3. Be up on yourself, be prepared and develop patience and persistence. 4. Leaders create an environment where everyone is valued, and diversity contributes to valuable new ideas. Get to know the people you work. 5. Practice the art of persuasion by using compelling examples, facts and mutual benefits when you ask for something you want. 6. Have a vision you can design extraordinary ways to do your ordinary work. 7. When you avoid gossip, criticism, sarcasm and negative comments, and substitute compliments, encouragement, appreciation and cheery greetings, you are practicing leadership skills that will get you noticed, because you are becoming a positive role model.

7 Leadership at the Individual Level Leadership is not a position - it s a way of being. It s about seeing what isn t there and making it happen. Roxanne Emmerich, author of, Thank God It s Monday: How to Build a Motivating Workplace

8 Although the world is not about one person, one person can determine the way the world will be Thus, when you change the way you look at things, the things you look at change Wayne Dyer

9 Leadership with your team Development Retreats Social Aspect Possible topics for education/discussion

10 Leadership Development The remainder of each session is used for learning modules. Learning topics have included: What do we do and why; Stress identification, prevention and discussion; Attitude; Team evaluation; Listening; Core Values; 7 policies that Create WOW!; Humor at work; You want me to work with who?; Goal setting; Mission, vision and teamwork; Factors associated with conflict in the workplace; Celebration and strategic planning; Role modeling; Give em the pickle

11 Build Trust Create an environment where everyone is valued. Get to know your co-workers. Become aware of cultural differences in communication and work styles. Realize that people with different backgrounds can contribute valuable new ideas.

12 Examples of Getting to Know each Play a game Ice breakers other Have everyone bring a funny Four things about me 4 jobs I have had 4 movies I would watch over and over 4 places I have lived 4 tv shows I watch

13 Improve Relationships with Positive Communication Encouragement Appreciation Cheery Greetings

14 Common Reasons for Lack of Communication I don t want them to be mad at me It s not worth it because they will make life hard for me They will give the cold shoulder/silent treatment

15 Let me ask you, when you are at home and you trip over someone s shoes, what do you do? When someone leaves dirty dishes in the sink, what do you do?

16 What s the difference between home and work? None really Choose your words and tone wisely

17 Find creative ways to say Thank You to your co-workers. Surprise everyone with special treats. Share inspirational stories, poems and quotes. Help plan fun activities.

18 It is literally true that you can succeed best and quickest by helping others to succeed. Napolean Hill

19 Leadership between departments Rounds/shadowing Appreciation 1 st person communication we-they syndrome. When something went wrong, it was very easy to blame the other department and commonly a comment such as So&So or Xdepartment Aways..

20 Team Killers I put up a good fight for us but the decision didn t go our way I didn t vote for it, but

21 When you are inspired by some great purpose, some extraordinary project, all your thoughts break their bonds; Your mind transcends limitations, your consciousness expands in every direction, and you find yourself in a new great and wonderful world. Dormant forces, faculties, talents become alive, and you discover yourself to be a far greater person by far than you ever dreamed yourself to be. --Pantanjali