Snappy Fax Lite Help John Taylor & Associates

Transcription

1 Note: To change the product logo for your own print manual or PDF, click "Tools > Manual Designer" and modify the print manual template.

2 2 Table of Contents Foreword 0 Part I Introduction 4 1 User Interface... 4 Navigating the... Main Window 4 F5 - Fax Data... Panel 5 F6 - Contacts... Panel 6 F7 - Fax Progress... Panel 7 F8 - Image... Viewer Panel 8 F9 - New Fax... Draft Panel 9 2 System Requirements Part II Snappy Fax Settings 11 1 General Settings Fax Options Modem Settings Modem Settings... - Calling Card Settings Printing Options Part III Sending Faxes 18 1 From Other... Applications 18 2 From Your Scanner Opening Files... in Snappy Fax 20 Part IV Receiving Faxes 1 Overview Part V Special Topics 21 1 Disabling the... Microsoft Fax Service 21 2 Importing Prior... Version Data 24 3 Using the Cover... Page Designer 26 4 What modem... should I buy? 29 Part VI Frequently Asked Questions 30 1 Can I use my... All in One Machine? 30 2 Can I use my... Cable Modem? 30 3 What about... Windows 7? 30 Part VII Troubleshooting 31

3 Contents 3 1 No dialtone False busy reported... by modem 31 3 Modem will not... answer calls 31 4 Transmission... is very slow 32 5 Error Initializing... Modem 32 6 Modem Failed... to initialize 33 7 Modem in Use... by another process 33 8 License File... is Invalid 33 9 Cannot open... license file 34 Part VIII Purchase, Registration & Technical Support 34 1 How to Purchase How to Register... after Purchase 34 3 Technical Support Index 37 3

4 4 1 Introduction Welcome to Snappy Fax Lite Edition. Snappy Fax Lite is a more lightweight, less intense than Snappy Fax Desktop/Client but contains many of its most popular features. Lite Version highlights Forwarding incoming faxes to is included Fax Blast to many recipients Incoming fax images can be saved to any folder on your system in either.tif or.pdf format Fax Draft mode allows the creation of complex fax images from multiple sources including printing from other applications, direct opening of image files, drag and drop from windows explorer or scanning documents from your scanner Fax recipients can be selected from your Outlook contacts Unwanted faxes can be filtered using a reject filter 1.1 User Interface Navigating the Main Window The Snappy Fax Lite Main Window:

5 Introduction 5 The main window consists of a group of panels, much like Outlook along the left side. You can click a panel to open it and the related view or press F5 - F9 as indicated by each panel caption F5 - Fax Data Panel The Fax Data Panel The Fax data panel exposes a view containing the inbox, outbox and fax rejects. Tips on using the data grid: You can customize the grid by clicking the customization header. You can sort the view on a column by clicking the column header, clicking the header a second time will reverse the previous sort order. You can sort on multiple columns by clicking on one column header, holding down the shift key and clicking a second column header. You can group the display by dragging a column header from its position to the panel captioned 'Drag a column header here to group by that column You can display the image thumbnails of a fax in the thumbnail panel by double clicking the line

6 6 item in the data grid. Triple-click an item or type Ctrl-Ins to load the fax image of a line item into the Image Viewer F6 - Contacts Panel F6 - Contacts Panel You can use the buttons on the toolbar to: Add a new contact Delete selected contacts Create additional address books Import csv and tab delimited files to the selected address book Import contacts from Outlook Export your contacts to several different file types.

7 Introduction F7 - Fax Progress Panel F7 - Fax Progress Panel You can view the fax progress of Inbound fax sessions, Outbound fax sessions and fax images sending via from the Fax Progress Panel. 7

8 F8 - Image Viewer Panel F8 - Image Viewer Panel

9 Introduction F9 - New Fax Draft Panel F9 - New Fax Draft Like the Image Viewer Panel, the New Fax Draft panel can be normal starting point to start a new fax, you can attach images to the panel, scan image from you scanner to include in the fax or capture images produced by the snappy fax printer printed from other applications like Microsoft Word, for example. This panel can contain images while draft mode is off but when you add an image to the draft panel, draft mode is turned on automatically. Any printing to the snappy fax printer while draft mode is on will cause the resulting image to be added to this panel. You can turn draft mode off with the Draft Mode button on the toolbar. Whenever a print operation to the snappy fax printer is performed from another application and draft mode is off, the image will be directed to the image viewer panel.

10 System Requirements Snappy Fax Lite is not a 'fax service' that handles your faxing needs on a per fax basis like efax (to name one), it is fax software that you install on your computer and use to send and receive faxes over your existing phone line. Snappy Fax Lite is compatible with the following versions of Windows: Windows Windows Windows Windows Windows XP Vista 7 8 Server (all versions) Snappy Fax Lite does not require a lot of memory and most modern computers that are capable of running recent Windows versions have sufficient memory. Hard disk space requirements will depend on your fax volume and with the advent of large capacity hard drives in the computer world hard disk space should not be an issue. If you are running very low on hard disk space then it's time to upgrade your hard drive anyway. You will need about 30 mb to install snappy fax and create the empty databases that are required.

11 Introduction 11 You will need a fax modem installed in your computer and connected to your telephone line in order to send and receive faxes with snappy fax. Fax machines are connected to the worldwide telephone network and you must use this telephone network to send faxes to them or receive faxes from them. You cannot send a fax over the internet to a fax machine connected to the telephone network. Note: DSL and Cable modems and other wireless modems used for networking or internet connections are not fax modems. Please refer to the topic on Modems for more information on recommended fax modems. You do not need a scanner to use snappy fax, it is purely optional. If you have a twain compliant scanner then it should work with Snappy Fax Lite. Snappy Fax Lite cannot detect and use a network scanner connected to another computer on a network, it must be a scanner connected directly to your computer. 2 Snappy Fax Settings 2.1 General Settings The general settings screen is shown below, each option is described below the image.

12 12 Identity Enter your name, your company name and fax number in the boxes provided. This information will appear on the fax header for each fax sent. Minimize on Startup Check this option to minimize snappy fax to the taskbar on startup. Start Automaticall when Windows Starts Check this box to have snappy fax record an entry in the registry telling Windows to start it when Windows is started. The registry entry is placed under the registry key: HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Run. 2.2 Fax Options The Fax Options screen is shown below, the individual items are described below the image.

13 Snappy Fax Settings 13 Send Cover Page by Default Check this box if you want to always or almost always send a cover page when sending a fax. This option controls whether the 'Send Cover Page' checkbox is checked on the 'Prepare Fax' screen. Default Cover Page: Select the cover page template you want to use if sending cover page by default is checked. Junk Fax Filter If you want to us a filter to reject unwanted faxes, check the 'Reject Faxes From' checkbox and enter the fax number of the transmitter you wish to reject. Note that the number must be entered exactly as the caller sends it, you can check your inbox to see exactly how the caller sends its fax number. If you want to reject any fax from a caller that does not identify itself with its fax number, check 'Reject Fax if caller does not identify its phone number'. Save Options Snappy Fax Lite always saves incoming fax images to its database but you can additionally save the fax image to a.tif file or.pdf file on your computer, just check the options here, indicate the file type and select the folder where you wish to save the fax image. The fax will be saved to a file named

14 14 with the senders name, fax number, date and time received like this: Fax From John Smith_ _on at pdf (or.tif) Fax Forwarding If you want to forward incoming faxes to check this option. Make sure you also set up your settings so snappy fax lite will know what outgoing mail server to use. The recipients to send to must be setup in the default address book (under Contacts on main window) and have their address entered and the 'Forward Incoming Faxes to this Contact's address' check box checked. 2.3 Modem Settings Before you can use snappy fax for sending and receiving faxes you must configure your modem so that snappy fax will know what com port the modem is connected to. When you first run Snappy Fax Lite, it will attempt to find your modem. If you have only one modem it will preconfigure the information above, if you have more than one fax modem, it will ask you to choose the modem you want to use and then preconfigure the above information for that modem.

15 Snappy Fax Settings 15 Most of the options shows above are self-explanatory but a few of them bear additional comments: Windows Fax and Scan Users: If you are currently using Windows Fax and Scan, the Microsoft fax service will be running and possibly block snappy fax from using the modem. Snappy Fax tries to stop the service when it is launched but you may have to shut down Windows Fax and Scan and then manually stop the Microsoft Fax Service to resolve this conflict. See the Disabling the Microsoft Fax Service Topic. Com Port Snappy fax will select the correct com port for the modem selected in most cases. If a non-standard modem installation is encountered you will need to select the Com Port yourself. If you need to refer to the modem installation information, click the 'Open Control Panel' link. The control panel modem applet will reveal the com port the modem is installed on. Fax Class If is recommended you set this to Class 1 unless you are certain your modem supports Class 2 and Class 2.0. If you encounter failed fax sessions using one class, try changing to a different fax class. Blind Dial The default is for fax modems to wait for a dial tone before dialing the fax number. If the modem does not detect a dial tone after a few seconds the fax session will fail with the result 'No Dial tone'. In some rare cases, a modem will sometimes not detect the dial tone even though it is correctly connected. If your modem exhibits this behavior check the Blind Dial option. It is not wise to always check this option as the 'No Dial Tone' result may indicate other problems with the modem connection that need to be addressed, like the modem is either connected on the wrong connector, there is damage to the phone cord or other conditions. Reset Modem After Fax Always check this option. Most modems respect an ATZ reset command, however there are a few modems that will return ERROR in response to this command. If you encounter this change it to AT&F and it is recommended to use AT&F with Multitech modems. 2.4 Modem Settings - Calling Card If you use a calling card, enter the card information here. You may need to enter one or more commas at strategic places in any of these boxes. If your provider's calling card system requires a prompt to be played before additional dialing then enter enough commas to cause the required amount of delay. The default for most modems provides a 2 second delay for each comma encountered in the dialing string. Example: a prompt is played 'please enter your account number' after dialing the access number, the playing of the prompt takes 6 seconds In this example you should enter three commas in the 'Access number' box after the access number to have the modem wait for 6 seconds after dialing the access number and before dialing the account

16 16 number. You will find that a bit of experimentation is necessary in order to get the dialing string correct as to the number of commas required Settings If you want to send a fax image via to an address or forward incoming fax images to one or more addresses, you must complete this section. Since gmail is very populate, we have included a button to automatically set the correct settings for gmail. Enter a description of your account (any name you want) and click the 'Set Gmail Defaults' button. The only entries you will have to change are: 1) user name, which should be your gmail account ([email protected] for example) and 2) your gmail password. If you do not have a gmail account or do not wish to use it then enter the required information in the boxes provided, there is no de-facto standard for mail servers, every mail server is slightly different so you will need to check your settings in Outlook or whatever your regular program is for the correct information.

17 Snappy Fax Settings 17 Authentication Method There are three possible choices of Authentication Method: 1) No authentication 2) user name and password login 3) Pop before smtp. In most cases user name and password login will be the correct choice. 2.6 Printing Options One of the benefits of computer fax is that you do not need to print every incoming fax. If, however you do want to print all incoming faxes, check this option and select one or more printers to receive the printed output. Note that any printer that has the word 'fax' in the printer name will be excluded from this list. The is by design to keep users from inadvertently checking the 'Snappy Fax Printer' or 'Fax' printer (which is related to Windows fax and scan). Selection of those printers will cause mayhem when attempting to process the incoming fax. If you have a printer that is a real hard copy printer and you have named it 'Incoming Fax Printer' (for example), go to control panel and rename the printer.

18 18 3 Sending Faxes 3.1 From Other Applications Snappy fax lite installs its own printer driver. Once it is installed you will find the 'Snappy Fax Printer' installed on your computer. Note: Please do not change the printer name from 'Snappy Fax Printer' or any properties of the Snappy Fax Printer in Control Panel, doing so will render the printer driver inoperative. You can fax any document from any other Windows application by simply printing the document to the 'Snappy Fax Printer'. Perform your print operation normally except choose the 'Snappy Fax Printer' as the destination printer. Once the printer driver has converted the document, it will be loaded into snappy fax and the 'Prepare Fax' screen will be presented. From the 'Prepare Fax' screen, you can choose the intended recipients for your fax, select the desired cover page template, etc.

19 Sending Faxes From Your Scanner If you have a scanner connected to your computer, you can scan documents to be faxed. Note that Snappy Fax Lite cannot detect a network scanner that is connected to another computer on a local area network, it must be connected to your computer. To scan a document, click the Image Viewer or New Fax Draft panel and the click the scan button on the toolbar. The Scan Manager view will be shown and looks like this: If your scanner does not have an automatic document feeder, you will be prompted after each page has been scanned to insert the next page of the document on the platen glass, this process will be repeated until you finish the scan by clicking 'cancel' in response to the prompt. If your scanner has a document feeder, be sure to load the feeder before clicking the 'Start Scan' button. All pages loaded in the feeder will be scanned once you click the 'Start Scan' button. Be sure that you select the correct TWAIN source (driver) from the scanner selection drop down list.

20 20 You may need to experiment a bit to determine which is the best driver to use, as some scanners will install more than one driver. Windows will have a default TWAIN device that can be changed by any application so pay special attention to the selected TWAIN source before starting your scanning operation. Once you are finished scanning, click the 'Finish' button on the toolbar at the top of the window. Your scanned image will be loaded into the main window's image viewer or, if snappy fax is in draft mode, into the draft window. If not in draft mode, click the 'Fax this Document' button on the 'Image Viewer' ribbon tab to send the fax. If in draft mode, click the fax button on the draft window's toolbar. 3.3 Opening Files in Snappy Fax You can send a fax by first opening a file into the snappy fax image viewer or the New Fax Draft Panel as follows: 1. Click on the Image Viewer Panel or New Fax Draft Panel 2. Click the Open File button 3. Select your file from the file open dialog You can open the following file types: Tiff Files (.tif,.tiff) Jpg Files (.jpg,.jpeg) PDF Files (.pdf) Bitmap Files (.bmp) If you want to open a file of another type, you must open it in the related application (like Microsoft Excel) and print it to the 'Snappy Fax Printer' The image will be loaded into the snappy fax image viewer or the New Draft Panel if in draft mode. To fax the image click the 'Fax This Image' or 'Fax this Draft' button on the toolbar. You can also open supported file types into the snappy fax image or draft panels by dragging the file from Windows Explorer and dropping onto the image panel. 4 Receiving Faxes 4.1 Overview Receiving Faxes with Snappy Fax

21 Receiving Faxes 21 All that is required to receive faxes with snappy fax lite is to start fax receive mode. When fax receive mode is started, snappy fax will put the fax modem into answer mode. The modem will patiently wait for a ring signal to occur on the phone line that it is connected to. Note that if you modem is not connected properly to the wall jack, it will not be able to detect the ring signal. If you have an internal modem, then it likely has two jacks, one marked 'Line' and one marked 'Phone'. You should connect the 'Line' jack on the modem to the wall jack. The 'Phone' jack on the modem can be used to connect a telephone set to the modem. Note that when fax receive mode is on, the modem will answer all incoming calls. It has no way of knowing whether the incoming call is a fax call or a voice call. If you need the ability to accept only fax calls with the modem then you will need a fax switch. A fax switch is a hardware device, much like an answering machine. It is connected to the wall jack and then the telephone and modem both are connected to the fax switch. The fax switch will pre-answer the call and determine if it is a fax or voice call. If a fax call, it will then 'ring' the modem line, if a voice call, it will 'ring' the telephone line. Fax switches are sold on the internet and in most local electronics stores. To start fax receive mode with snappy fax lite, click the 'Receive Mode On' button on the main toolbar. Note that these buttons are 'sticky' buttons. When the button is in a down state, fax receive mode is on. When in this state, click the button again to return the button to the up state and turn fax receive mode off. The hint for these two buttons will change the reflect the current state of fax receive mode. If you want snappy fax to always start fax receive mode when it is started, you can set that option in the modem configuration settings in snappy fax. 5 Special Topics 5.1 Disabling the Microsoft Fax Service If you have a version of Windows that includes the Microsoft fax service (in Vista and Windows 7 known as "Windows Fax and Scan") then it must be disabled in order for snappy fax to gain access to the modem's com port. Follow these steps: (Screenshots for Windows 7 are shown) There is also a video tutorial showing how to do this on our tutorials page. 1. Go to Control Panel and click on Administrative Tools

22 22 2. Double click on 'Services'

23 Special Topics 3. Scroll down and find the 'Fax' service and double click on it 4. Click the 'Stop' button to stop the service and set the 'startup type' to 'manual' 23

24 Importing Prior Version Data If you are an existing snappy fax user, you can import your data from your prior version provided you currently have snappy fax version 4. If you have snappy fax version 3 then you will first need to install snappy fax version 4 which will convert your database files into a format that can then be imported into this version of snappy fax.

25 Special Topics 25 To import your prior version data, click the 'Import from Prior Version' button on the Utilities ribbon tab. The import screen looks like this: Note that snappy fax should automatically find the location of your prior version data files, if not use the Browse button to locate the prior version data folder. The import procedure will import any rubber stamp definitions, accounts and data tables including fax archives and additional address books.

26 26 Once you click the 'Start Import' button the import process will start and cannot be interrupted. If your fax data files are very large please budge sufficient time to allow the import to complete. Note that when you first run snappy fax version 5, it will import the default cover page template to the new version 5 format as well as settings and other registry entries from your prior version, these items are not imported here and are only imported on the first run of snappy fax version 5. Your prior version data files are not disturbed in anyway, they are copied to a work folder and then upgraded to the new database engine format and imported into the new database. Snappy fax version 5 databases are not compatible with prior versions of snappy fax so a conversion process is necessary to make your prior version data useable in snappy fax version 5. If you are using the fax server software and have snappy fax configured as a client to the fax server, you should complete any status updates or imports from the server before importing the data into version Using the Cover Page Designer You access the cover page designer by clicking the 'Cover Sheet Designer' button on the Tools & Accounts ribbon tab. A cover page template is just that, a template. The template contains objects that represent things that will need to be populated onto the cover page at fax time but the value of which cannot be know at the time the cover page template is created. For example, the fax recipient's name. Obviously, you will want to use the same template over and over regardless of who you will be sending the fax to. The fax recipient object will be automatically populated with the recipient's name when the cover page is created. The same is true for other objects like the fax date and time, number of pages in the fax, etc. Some sample cover page templates are supplied with snappy fax, you can use these as a starting point for designing your custom template or you can use them as is. Logos You can use the image tool to place a graphic of your company logo on the template. The graphic must be either a.bmp. Do not use color or grayscale graphics, if your logo graphic is not black and white, use an image editing tool to convert the image to black and white before placing on the template. Remember that faxes sent by Snappy Fax are black and white so observe these rules for your logo for best rendering results when the cover page is created.

27 Special Topics 27 Text objects The text objects for fax date, time, recipient name and the like all contain a character between two tildes. For example for date it is ~D~. The actual object's text is Date: ~D~. The ~D~ will be replaced with the current date then the cover page is created at fax time. The same applies to the other objects. You can change the text part of the object by pressing F2 on the keyboard after selecting the object with the mouse. You should not change the ~D~ part (in this example). So, you could change Date: ~D~ to Current Date: ~D~, if you like. If the ~D~ is changed then the current date will be blank on the cover page created at fax time. When you exit or save your template, Snappy Fax will audit the template and alert you to these types of errors so that you can fix them before leaving the cover page designer. Static text objects will always show the exact text that you enter into the object using F2 to edit the object. The term static means unchanging. For example you might want to place a static text object and edit the text to show your street address. Snappy fax does not need to change this as it will always be the same. In addition to pressing F2 to edit the text, you can right click on an object and select 'Edit Text' from the popup menu. The cover page designer looks like this:

28 28 Toolbar Discussion

29 Special Topics What modem should I buy? If you already have a fax modem then there is a good chance that it will work with Snappy Fax. All modems are not created equal. A modem can support any or all of the following fax classes: Class 1 Class 2 Class 2.0 Class 1 modems are typically very cheap modems. While they do offer cost savings, dependability may suffer since Class 1 is very sensitive to timing and fax sessions may fail if timing constraints of the Class 1 protocol are violated. With Class 1, all fax session management is performed by the fax

30 30 software which requires more of a load on the computer's cpu during the fax session. The US Robotics model 5637 is an excellent choice for a class 1 modem. Do not take this as a general endorsement of all US Robotics modems as the older models have always been troublesome. The model 5637 is the only USR modem that we recommend and it is an excellent modem, we use them here. Class 2 modems offer an improvement over Class1 in that the modem itself performs the fax session management functions relieving the fax software and the computer's cpu of some of the burden. Class 2.0 is a further improvement over Class 2 which further refined the Class 2 standard, however class 2.0 implementations by some modem manufacturers is know to be flawed. 6 Frequently Asked Questions 6.1 Can I use my All in One Machine? The all in one machines (fax, print, scan, etc.) are not fax modems, they do not have a fax modem that snappy fax can use for sending and receiving faxes, they are standalone fax machines. You will need a regular fax modem to send and receive faxes with snappy fax. The only exception we have found to this is the Brother All in One machines. They install a com port but not necessarily a 'modem' that will show in the modems applet in control panel. Some Brother fax machines do, in fact, have a fax modem which can be used to send faxes but they cannot, however, be used to receive faxes into snappy fax. 6.2 Can I use my Cable Modem? Cable modems and DSL modems are not fax devices. They cannot send or receive faxes. The are built specifically to provide broadband internet connectivity. You will need a regular fax modem. You fax modem can coexist happily with your DSL or cable modem. If you are using DSL then you will most likely need to install the DSL filters on your line as recommended by your phone provider. 6.3 What about Windows 7? Yes, snappy fax lite is compatible with Windows 7 and also Windows 8. In fact it is compatible with all versions of windows higher than Windows Windows 2000 is not supported.

31 Troubleshooting 7 Troubleshooting 7.1 No dialtone 31 If your modem is reporting no dial tone then the likely cause may be: The modem is not correctly connected to the wall jack Your phone service has a special feature, such as a messaging feature that uses a stuttered dial tone to alert you to new messages The phone cord connecting the modem to the wall jack is either damaged or the connections are not secure The wall jack is not 'live'. Check this my plugging in a telephone to the jack and see if you can hear a dial tone If the no dial tone report by the modem is in error and you are certain that your modem is connected properly, you can check the 'blind dial' option in the modem configuration settings to resolve the problem. This will cause the modem to ignore the absence of a dial tone when dialing the fax number. 7.2 False busy reported by modem Busy signals have in large part gone out of style with most phone providers in favor of a recording. If your modem is reporting busy and you are certain this is a false busy then you can uncheck the 'Detect busy' option in the modem configuration settings, to resolve the issue. Also, note that the modem may report busy if it receives a 'fast busy' signal. Fast busy signals are generated by some phone providers if the fax number you entered cannot be dialed from your area. For example the number is not in your area and requires a long distance code and area code. If you have long distance dialing disabled on a particular phone jack or on your phone system in general, and you attempt to send a fax to a long distance number, you may also get a fast busy signal. This has confused some users, if you cannot make a long distance call from your telephone then you certainly cannot send a long distance fax. Note that snappy fax does not know about dialing rules and does not use them. This is by design since in some areas in the US, the area code may be required for some local calls and within the same area code, some numbers may be local while others are toll calls depending on the exchange (first three digits after the area code). 7.3 Modem will not answer calls If your modem is not answering incoming calls then first make sure that the modem is configured properly in snappy fax, most importantly that the correct com port is selected in the modem

32 32 configuration settings. Also make sure that the modem's 'Line' jack is connected to the wall jack. If more than one device is connected to your phone line by means of a splitter, say an answering machine along with your modem then try connecting the modem directly to the wall jack. Each device has an REN (ring equivalence number) and each will slightly degrade the signal thus preventing the modem from detecting the ring voltage on the line. If you are certain that your modem is configured and connected properly then you will need to replace the modem or alternatively see if your phone provider can boost the ring signal volume on your line. If you can send faxes without a problem then your modem is connected and configured properly. Note that it is the modem's job to detect the ring voltage on the phone line and then notify snappy fax that a ring has been detected so that the process can be initiated to answer the call, negotiate the fax session and receive the fax. Snappy fax has no way of itself detecting that the phone line is ringing. 7.4 Transmission is very slow An average page of text takes about 45 seconds to transmit at baud, slightly slower at slower baud rates. If your fax transmissions are taking much longer than this then consider the following: Take note of the session speed that is displayed on the outgoing fax progress screen. If the speed is slower than the baud rate that you have set for outgoing faxes in snappy fax's modem configuration settings, then the cause is one or both of the following: There is noise on your phone line or on the fax receiver's line. Have your telephone provider check your line for noise. You are faxing a document that is either color or grayscale. These documents, when converted to black and white for faxing will result in a very large file that will take a long time to transmit. Please note that part of the fax session negotiations between the fax sender and fax receiver includes the desired transmission speed. If the receiver does not support 14400, for example, then it will negotiate the speed of the session down to the highest speed it supports and this speed will be used for the session regardless of the baud rates that you have established in snappy fax's modem configuration settings. Also, as a preamble to the actual transmission of the fax page data, the fax sender sends a known training pattern to the receiver. The receiver knows what this pattern is and if the pattern received does not match the known pattern then it will request a retrain at the next lower baud rate. This process is repeated until the pattern transmitted by the fax sender matches the known pattern and that speed will be used for the session. 7.5 Error Initializing Modem If you get 'Error Initializing modem' when attempting to start fax receive mode or send a fax, the cause is that the modem is responding 'ERROR' to the initialization string. In snappy fax's settings, the is a 'modem type' setting. This setting governs the initialization string that is used. This initialization string is sent to the modem prior to sending the standard fax initialization string to the modem. If you are experiencing this error, go to settings->modem configuration and set the 'modem type' to 'Default (no init string required)'.

33 Troubleshooting Modem Failed to initialize In contrast with 'Error Initializing Modem', the modem initialization may fail because the modem does not respond at all to the fax initialization string. The normal cause of this is that you have configured the wrong com port in snappy fax's modem settings. Check control panel->phone and modems for the correct com port and make sure that you have configured that com port in snappy fax's modem configuration. 7.7 Modem in Use by another process A modem can only be used by one program or process at any given time. You may encounter the message "com port is in use by another process". The means and can only mean one thing... Snappy fax tried to access the modem's com port and Windows denied the process with a message that another process is using the com port. The usual culprit is either the Microsoft Fax service (or Windows fax and scan, if using Windows Vista or Windows 7) or perhaps the Winfax service if you have been a Winfax user. If neither of these apply then you will need to find the culprit and shut it down as Windows provides not way to discover what other process is using the port, not any way to wrest control of the port from that process. You can be absolutely certain that some process *is* using the com port when you see this message. See the topic 'Special Topics Disabling the Microsoft Fax Service' in this help file. If the Winfax service is the problem then the process is similar but with respect to the Winfax service instead. If you are using Windows Server then it is likely that Windows itself is looking for incoming network connections on the modem's com port so configure the incoming connections to not use the modem's com port. 7.8 License File is Invalid When applying the license file to snappy fax, if you get the message that the license file is invalid then you can be certain that the license file you are trying to apply is not correct for the edition of snappy fax that you have installed. Note that there are several editions of snappy fax: Snappy Snappy Snappy Snappy Snappy Fax Fax Fax Fax Fax Lite Version 1 Standard Desktop/Client Version 5 SG3 Desktop/Client Version 5 Standard Desktop/Client Version 5 Automation Server SG3 Desktop/Client Version 5 Automation Server Check Help About to see what version of snappy fax you are running or use Help Technical Support on the menu to send your configuration information to support for assistance.

34 Cannot open license file The license file that you receive upon purchasing snappy fax lite only needs to be saved to your hard drive. You do not need to "open" the file, just save it to your hard drive, make a note of where you saved it (what folder). There is a video tutorial on our tutorials page showing how to save it from your and then apply the license. 8 Purchase, Registration & Technical Support 8.1 How to Purchase The price of Snappy Fax Lite Edition is $ The license includes support for one year after your purchase date and free updates within that period. After a year, you must purchase a maintenance/support renewal license (50% of the published price). You can purchase snappy fax lite securely online at If you prefer to purchase by check or money order you can mail your payment to: John Taylor & Associates 233 Nannook Rd Mexico Beach, FL If you prefer to purchase by bank or wire transfer, please us at [email protected] for our banking details for executing a bank or wire transfer. If you intend to purchase by wire transfer, please note that you will need to include a $18.00 fee in the wire amount as our financial institution charges us a fee for wire transfers. Licensed users of snappy fax version 4 can upgrade to Snappy Fax Lite Edition for $ How to Register after Purchase Once you have purchased snappy fax, you will receive a registration with a license file attached to the registration . Save the license file to a folder on your computer. You do not have to "open" the license file, just save it to your hard drive and make a note of where you saved it. There is a video tutorial on our tutorials page showing how to apply the license file. To apply the license and register snappy fax, click the 'Apply License Key from File' button on the 'Help & Support ribbon tab. The registration screen looks like this:

35 Purchase, Registration & Technical Support 35 Click the 'Browse...' button to browse to the folder where you saved the license file, select the file you saved from the registration and click OK from the file open dialog. After selecting the license file, click the 'Finish' button to apply the license. Snappy fax will acknowledge the successful registration and then restart. If you did manage to open the license file attached to the , for example with notepad, you can copy it from notepad to the clipboard and paste into the License Key: area on this screen. If snappy fax informs you that the license is invalid then review your purchase record for snappy fax. If you purchased the fax server software in error then contact snappy software support at The license files for snappy fax network server and snappy fax desktop/client are not interchangeable. 8.3 Technical Support To obtain technical support for our software please send to: Note that we provide free support via , for the first year. After one year, you will need to purchase a maintenance/support renewal to be eligible for support and updates. The maintenance/

36 36 support annual renewal is 50% of the published license cost. You will find that you will receive a timely response to your tech support s the same day and even on weekends and most holidays. When asking for tech support please include the tech support file that is generated by the fax server from its menu item 'Help Technical Support'. When sending tech support , please describe your problem as completely as possible so that we can resolve your issue as quickly as possible. Sending tech support s with descriptions like 'won't send faxes' or 'doesn't work' are a waste of your time and our time and will only serve to generate unneeded exchanges of to determine what the problem is. If you are getting an error message, quote the error message EXACTLY, please don't say 'I got an error message'! We need to know what the error message was exactly. It will be extremely helpful if you include the exact steps in 1,2,3 fashion to reproduce the issue. When asking for support, it is always helpful to send your configuration information, You can do that using Help Technical Support on the menu, there is an area there for you to enter comments and questions.

37 Index DSL Modem Index -E- -A- Error initializing modem Excel Files 20 AIO machines 30 All in One machines 30 All-in-One machines 30 answer 31 APF Files 20 apply license file 34 auto print incoming faxes 17 auto print outgoing faxes 17 false busy signal 31 'fast busy' 31 fast busy signal 31 Fax Class 14 fax from other applications fax from scanner 19 fax receive mode 20 fax switch 20 Baud Rate 14 Bitmap Files 20 Blind Dial 14 busy signal 31 buy Ggrouping fax records 5 -H- -CCable Modem 30 calling card 15 Class 1 modem 29 Class 2 modem 29 Class 2.0 modem 29 Class 2.1 modem 29 Com Port 14 com port is in use by another process compatible modems 29 Cover page templates 26 how to buy 34 how to purchase 34 -I33 import prior version 24 import version 4 data 24 invalid license 33 -JJpg Files -D- 32 -F- -B- Designing cover pages 26 Desired Baud Rate 14 Detect Busy 14 dial tone 31 dialtone 31 Disable MS Fax 21 Disable Windows Fax & Scan Distinctive ring Llicense is invalid 33 long transmission times 21 -MMainPine

38 38 Microsoft fax service 21 Modem Configuration 14 modem doesn't answer 31 modem failed to initialize 33 modem initialize 33 modem is in use by another process Modem type 14 modem won't answer 31 modems 29 Multitech 29 -Nnavigating snappy fax Navigator Pane 4 no dial tone 31 no dialtone 31 slow transmission 32 snappy fax main window 4 sorting fax records 5 Super G3 modem 29 system requirements Ttechnical support Text Files 20 Tiff Files U- 4 using your scanner to send a fax 19 -W- -O- Windows 7 30 Windows 8 30 Windows Fax & Scan 21 Word & Excel Files 20 Word Files 20 Open Office 20 Open Office Files 20 Opening Files 20 -PPDF Files 20 port in use by another process print fax confirmation 17 print status line 17 print to snappy fax printer 18 printing options 17 purchase Rreceive fax mode 20 Receive Mode 14 Receive Mode on startup register snappy fax 34 RTF Files Sscanner settings 16 scanning a document 19