Insurance on Your motor vehicle. PRODUCT DESCRIPTION Valid as of 1 January 2013.

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1 Insurance on Your motor vehicle PRODUCT DESCRIPTION Valid as of 1 January 2013.

2 Pohjola s Motor Vehicle Cover Motor liability insurance and comprehensive motor vehicle insurance for private individuals This product description is valid as of 1 January Contents Motor liability insurance covers damage, loss or injury you cause to somebody else... 3 Comprehensive motor vehicle insurance covers damage to your own vehicle Factors affecting insurance costs... 6 Take care of your vehicle and yourself... 6 Claiming compensation... 6 Inception and termination of insurance... 6 Benefits from loyalty You only need one user ID and password to use banking and insurance services at op.fi. Insurance premiums for Vehicle Cover and Extrasure accumulate your OP bonuses that can be used to pay for your home, family and vehicle policies. You can get considerable discounts. You will earn OP bonuses if you are either a Group member cooperative bank owner-member a Helsinki OP Bank customer and your banking and/or insurance transactions come up to at least 5,000 per month. Read more at op.fi/edut (available in Finnish and Swedish only). Insurance policies online Log into our online service at op.fi or pohjola.fi, using your personal online bank user name and password. 1. Tell us what you want to insure. 2. We will give you recommendations. 3. We will tell you what the different options cost. On our online service, you can also make changes to your existing insurance policies file a claim store your insurance policy documents. Phone us or visit your local Group member bank Pohjola s Insurance and Claims Settlement Service * Book an appointment for a personal review at a branch office of your choice by calling OP Telephone Service * 24-hour emergency phone service Motor and home claims * Travel Emergency Service Eurooppalainen Emergency Service Serious illness or injury Eurooppalainen s Emergency Duty Doctors SOS-International, Copenhagen (24/7) * Calls to numbers beginning with 010 from fixed-line telephones in Finland cost per call plus 0.07 per minute and from mobile subscriptions per call plus 0.17 per minute. The charge for calls to OP Telephone Service, is the same as for normal calls as specified in your telephone service provider s price list (prices incl. VAT 24 %). We record customer calls in order to guarantee secure bank and insurance transactions. The product description contains the main content of the insurance and the primary exclusions. For more details, please refer to the insurance terms and conditions. The policies are granted by Pohjola Insurance Ltd. 2

3 Motor liability insurance Motor liability insurance is mandatory. It must be taken out on a vehicle that is used in areas designated for traffic in residential building and school yards in parking areas in the terrain and on ice and in areas where you can, by and large, drive a motor vehicle. Under motor liability insurance, we pay compensation for property damage caused to another party, for example a car or bicycle damaged in an accident costs arising from personal injuries or death damaged clothes worn or carried by passengers and their damaged personal items. Motor liability insurance does not cover, for example, damage to your own vehicle, cf. comprehensive motor vehicle insurance your personal property inside your vehicle. The no-claims bonus for Motor Liability Insurance for cars is 0% to begin with and for motorcycles 20%. In order for the no-claims bonus to increase, the vehicle must be in use for at least 120 days during the insurance period. Bonus increases New insurance No-claims bonus for motor liability insurance 70 % 65 % 60 % 55 % 50 % 45 % 40 % 35 % 30 % 25 % 20 % 15 % 10 % 5 % 0 % 0 % 0 % Bonus decreases during one insurance period - 1 claim - 2 claims 12-month insurance period without claim You may transfer bonuses under your motor liability insurance, for example, from your old car to a new car but not, for example, from your car to a motorcycle. If you are changing insurance companies, the insurance and claims history of your motor liability insurance will be transferred to the new company. Please note that bonus practices may vary from company to company. Note! In case you own an unregistered moped, squad bike, snowmobile or trailer, for example, you should take out motor liability insurance for such a vehicle because you might cause personal injury or property damage when using it. For unregistered vehicles, no no-claims bonus can be earned under motor liability insurance. Motor liability insurance is valid in the countries of the European Economic Area (EEA). Traffic accidents caused by you will be indemnified either in accordance with the national laws of the country where the accident occurred or the Finnish Motor Liability Insurance Act, if the cover provided by the latter is better. Motor liability insurance is also valid in other Green Card countries. In these countries, the loss or damage caused by you will be covered according to the legislation of the country where the loss event occurred. The compensation amounts and practices may be inadequate to the driver and passengers. Before you head to Russia, for example, we recommend that both you and your passengers take out traveller s and accident insurance. Before you go abroad, call on ; Order a Green Card Check your policies and make sure they are effective. If you are not entered in the vehicle s registration certificate as the vehicle s owner or keeper, you will need written authorisation from the owner stating your eligibility to drive the vehicle abroad. Crisis Cover Crisis Cover is an optional additional cover. Your next of kin or designated beneficiary will receive 15,000 if you as the policyholder die in a road accident with your motor vehicle having Crisis Cover. Moreover, if your family member dies or is injured in a road accident with your motor vehicle having Crisis Cover, we will pay for crisis therapy, 10 sessions, max. 1,500 reasonable accommodation and travel expenses of no more than two family members from their place of residence to where treatment is given and back, max. 1,000 home help expenses for up to 500 and recovery compensation 100. Crisis Cover carries no deductible and it is only valid in Finland. 3

4 Comprehensive motor vehicle insurance Comprehensive motor vehicle insurance is voluntary. Under comprehensive motor vehicle insurance, we pay compensation for damage to your motor vehicle any fixed standard equipment or equipment intended for use only in the vehicle that is included in the recommended retail price of your motor vehicle winter or summer tyres kept in storage. Collision cover begins with a bonus of 60%. No-claims periods give you a bonus of 10 percentage points a year. The highest bonus is 70%. Any claims reduce the bonus by 20 percentage points. Damage caused by storm or hail does not reduce your bonus. If you switch your policies on your car or motorcycle from another insurance company to us, we will give you 70% bonuses for collision cover right away, provided your motor liability insurance bonus level at the time is at least 30%. And even if you had no bonuses, we will offer you a collision cover bonus of 60%. This requires that paid damages have not recently reduced your motor liability insurance bonus. Keep any equipment that is not in your vehicle in a locked space, and if kept in a garage shared with other people, lock it to a fixed structure. Comprehensive motor vehicle insurance is valid throughout Europe and in non-european Green Card member countries, with the following exclusions: In Russia, the insurance is valid only in European Russia. Insure your passenger car or motorcycle separately against theft if you plan to drive to Russia, Belarus, Ukraine or Moldova. Theft cover as part of Medium Motor Insurance is not valid in Estonia, Latvia, Lithuania, Poland, Russia, Belarus, Ukraine and Moldova. The territorial limits of theft cover included in Medium Motor Insurance cannot be extended. Emergency road service cover included as part of Medium Motor Insurance is valid only in Finland, Sweden, Norway and Denmark and in transportation between these countries. The deductible is higher abroad. Any material damage occurring outside the Nordic countries carries a double deductible. If your passenger car or motorcycle is stolen in Estonia, Latvia, Lithuania or Poland, the deductible accounts for 20% of the loss but no less than 600. on 20 % vahingon määrästä, kuitenkin vähintään 600. Choose the level of comprehensive motor vehicle insurance according to your needs We recommend Super Motor Insurance with its optional additional coverage (shaded grey in the table) if you have a car, van or lorry (maximum weight of 6,000 kg) that is brand new or no more than 15 years old. Standard Motor Insurance for a car, van or lorry that is 6 to 15 years old and worth no more than 15,000. Choose Maxi Motor Insurance if you have a brand new or no more than 15 years old registered motorcycle* used on the road campervan (maximum weight of 6,000 kg) light quadricycle* moped* quad bike* snowmobile* caravan* or trailer (maximum weight of 3,500 kg) * You may drive the above motor vehicles whenever the weather permits. Motor liability and comprehensive motor vehicle insurance are valid all the year round, but we have set insurance premiums in view of the risk of loss/damage varying according to seasons. Medium Motor Insurance suits all vehicles that are a maximum of 25 years old, but it does not provide cover if you smash up your vehicle, for example. You can take out Medium Motor Insurance for an unregistered motorcycle. A tractor not in production use can be insured against fire, theft and legal expenses loss. 4 Comprehensive motor vehicle insurance no-claims bonus 8 years 70 % 7 years 60 % 6 years 50 % 5 years 40 % 4 years 30 % 3 years 20 % 2 years 10 % 1 year 0 % * If your bonus has been 70% for at least five years and you then have an accident, the bonus will only drop to 60%. Comprehensive motor vehicle insurance does not cover, for example damage caused by manufacturing defects, wear and tear, poor maintenance or careless handling damage caused by defective circulation of oil or coolant or the use of the wrong kind of fuel loss in case a generator, electric motor, battery or other electrical equipment short-circuits and is consequently damaged loss in case paint, smoke or dust is spread onto the vehicle s surface damage caused by load, a person, animal or object inside the vehicle damage caused by water if the vehicle was driven on a water-covered road or other surface damage taking place in a race, when training for a race or on a race track mobile handsets, portable music players, and equipment, structures, decorative and special paintwork and taping in competitive use costs of towing your vehicle if it will not start in front of your home loss coverable under a guarantee, owing to a fault in the product, or under product liability. *

5 Collision Tefth We will pay compensation Deductible Super Standard Maxi Medium for damage caused by a sudden event to your vehicle, such as collision or crash, the vehicle running off the road or turning over, road collapse and a tree falling over in a storm. if a vehicle you have locked has been stolen, attempt has been made to steal it or it is lost or has been used without permission and you report this to the police. Note! Check the coverage before you take your vehicle abroad, see p. 4. Of your choice. Note! Accumulation and loss of bonuses, see p Note! 450, if your quad bike is stolen from a place other than a locked space. yes yes yes yes yes yes yes Deer for damage to your vehicle when your vehicle collides with a deer. 150 yes yes yes yes Fire Vandalism Legal expenses Emergency road service Parking Screen and window Interruption Super salvage Replacement value cover Financing Note! for damage caused to your vehicle from fire. A piece of electrical equipment in your vehicle may e.g. short-circuit and cause a fire. for damage when an external party (but not another vehicle) has vandalised your vehicle. for reasonable legal costs in a disputed civil case, criminal case or non-contentious civil case concerning the ownership, driving or possession of your vehicle. An insurance event has occurred during the validity of the insurance when the dispute, claim or charge is based on an event, circumstance, legal act or legal offence which has arisen during the validity of insurance. for costs of repair performed at the accident site, costs for towing or pulling the car back on the road or other costs, such as for accommodation, train or bus ticket up to the price of the trip back home should your trip be interrupted if your vehicle has become faulty or your locked vehicle is stolen or has been used without your permission. if your parked vehicle was hit by another vehicle that remained unidentified. We require that you can reliably explain to us about where and when the accident happened. if the windscreen, rear window or side window is broken by being directly hit by something. in terms of daily indemnity you chose when you took out your policy, 40 or 90, which you will receive for up to 30 days while your vehicle is being repaired due to a damage covered by your policy. in terms of the cash sales price of your car (a maximum of 3 years old and a maximum of 60,000 km driven) when our repair cost estimate accounts for more than 50% of the price of an equivalent new car. If you have a used car, we may redeem it for its current value plus up to 30%, if our repair cost estimate accounts for more than 60% of the car s current value before the accident. Comprehensive motor vehicle insurance must have been valid from the time you bought your vehicle. in terms of the cash sales price of your motorcycle (a maximum of 3 years old), when our repair cost estimate accounts for more than 50% of the price of a new equivalent one. If you have a used motorcycle, we may redeem it for its current value plus up to 30%, if our repair cost estimate accounts for more than 60% of the motorcycle s current value before the accident. Comprehensive motor vehicle insurance must have been valid from the time you bought your vehicle. to the vehicle owner, e.g. a dealership or finance company, for loss of or damage to the vehicle in certain situations if compensation is otherwise refused according to our terms and conditions. 150 yes yes yes yes 150 kyllä kyllä kyllä For cars and light quadricycles 15% of the yes yes yes yes expenses, but no less than 200 per loss (sum insured 10,000) No deductible. kyllä kyllä For motorcycles, and light quadricycles 150 For passenger cars For motorcycles and 150 For cars For No deductible or 3 days in which case indemnity is paid from the 4th day onwards. Deductible for the cover to which the loss is related. Deductible for the cover to which the loss is related. Deductible for the cover to which the loss is related. For cars For motorcycles and For cars, light quadricycles, registered motorcycles and For cars For motorcycles For cars For cars For all motor vehicles Optional insurance of vechiles. If your car drive is interrupted abroad, Super Motor Insurance s Emergency Road Service can help you obtain a rental car. Super Motor Insurance also provides coverage if you hit other wild animals, such as a raccoon dog. Voice and image reproduction devices are covered for up to 2,600 under Super Motor Insurance, and for up to 700 under Standard and Medium Motor Insurance. You can also choose collision cover without no-claims bonus entitlement that is available to most motor vehicles.

6 Factors affecting the price of the insurance The insurance premium is based on the vehicle s properties make and body type tare weight or total weight cylinder volume power-to-weight ratio (kw/kg) age and the keeper s home municipality and your own details and choices your age any of your bonuses for motor liability insurance and Collision Cover under comprehensive motor vehicle insurance the type of the comprehensive motor vehicle insurance you chose the deductible you choose for Collision Cover. The minimum premium per policy during an insurance period is 14. Keep your details up to date Please let us know if your address changes or you replace your vehicle. Take care of your vehicle and yourself The safety regulations included in the insurance terms and conditions help you prevent and reduce loss/damage. They concern locking, fire safety and safe driving. If your vehicle keys are lost, prevent the use of your vehicle, for example, by means of a mechanical locking device, or have the immobiliser recoded. If you repair your motor vehicle yourself, for example, in your garage, make sure that you have a fire extinguisher and smothering blanket handy and that your vehicle is not left unattended. Note! We may reduce compensation or not pay any if you have overlooked the safety regulations or if damage has been caused deliberately or through gross negligence. Similarly, we will reduce or reject compensation if the vehicle has been driven under the influence of alcohol or other intoxicant or by someone without a driving licence. 6

7 Filing a claim Filing a claim is easy. When a loss has taken place, read the instructions and fill in a loss report at or or call our English-language telephone service on You must file a claim within 12 months of the date when you became aware of the validity of your insurance and received information about the loss or damage and its consequences. A claim must be filed in any case within 10 years of the occurrence of loss. You will receive compensation based on how much your vehicle or the relevant part of it was worth before the loss. The maximum compensation is the current value of the vehicle or its relevant part, or the cash sales price of the vehicle in the market situation at the time of loss. When the repair costs account for over 70% of the current value of your vehicle at the time of loss, we will redeem your vehicle for its fair value. Note! Super Salvage or Replacement Value Cover, see page 5. Inception and termination of insurance You must already have valid motor liability insurance when you register your vehicle. Motor liability insurance takes effect on the date recorded in the insurance application, or at the earliest on the day the application is signed. You may not apply for it retrospectively. In certain cases, we require that the first premium be paid in advance. In the main, comprehensive motor vehicle insurance takes effect as agreed. If a policy cannot be granted due, for example, to your unpaid premiums, we will not compensate for any losses. The policy will be valid until you terminate it in writing. Insurance may be cancelled if the policyholder or the insured person has provided incorrect information failed to observe the safety regulations caused loss or damage wilfully or through gross negligence handed over, for example, property to an outsider and thus increased the risk of loss or damage. If a premium has not been paid by the due date, we may cancel a comprehensive motor vehicle insurance and Crisis Cover so as to become effective in two weeks time from the date when we sent the cancellation notification. We will also charge penalty interest and collection charges, and we may collect delayed motor liability insurance premiums by distraint. New owner When a vehicle changes owners, the motor liability insurance will remain valid for 7 days, during which time the vehicle must be insured and registered again. Temporary off-road registration You can take your motor vehicle off road temporarily by filling in the related form online at The information will be forwarded to us. During the off-road period, you may drive your vehicle only for inspection booked in advance, and from the inspection station to a garage for repair or to its place of storage. During the off-road period, you will pay for existing insurance cover and the administrative fees related to your motor liability insurance and comprehensive motor vehicle insurance. If any of the following are included in your comprehensive motor vehicle insurance, they will continue to be valid during the off-road period: fire, theft, vandalism, legal expenses, parking and windscreen cover and Super Salvage. We will also pay compensation for damage caused to your car by a storm or heavy hailstorm during the off-road period. For advice concerning compensation and insurance policies Neuvontaa antavat Finnish Financial Ombudsman Bureau, tel , If you want to file a complaint or an appeal, please contact our Customer Ombudsman at asiakasasiamies@pohjola.fi Finnish Insurance Complaints Board, tel , Consumer Disputes Board, tel , You may also submit the case to court within three years of our decision. Your details will remain confidential We handle personal, insurance and claims data in accordance with all applicable laws. Claims data is collected into a joint claims and misuse register kept by insurance companies for the purpose of preventing insurance fraud. The validity of the comprehensive motor vehicle insurance will end when the vehicle changes owners. If the new owner has not taken out insurance for the vehicle, the comprehensive motor vehicle insurance you have terminated will continue to be valid for the benefit of the new owner for 14 days with the exception of consequential loss and legal expenses insurance. Comprehensive motor vehicle insurance will not end if the keeper of the vehicle bought on hire purchase becomes the owner. 7 Pohjola Insurance Ltd, Lapinmäentie 1, Pohjola Domicile: Helsinki, Main field of operations: Non-life insurance companies, Business ID The company has been entered in the Trade Register.

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