protect your investment Thermo Scientific Temperature Control Service Solutions

Transcription

1 protect your investment Thermo Scientific Temperature Control Service Solutions

2 Thermo Scientific Temperature Control Service Solutions keep your equipment running strong Plan for the future. Concerned with cost management, maximizing system uptime or guaranteed quality of service? Our service solutions are the right choice. We can provide complete global service solutions to match your needs, backed by factory certified repairs and maintenance.

3 maximize your investment The time to act is NOW! Your process depends on consistent performance through dependable temperature control. Be proactive about your care and reap the following benefits: Manage your cost of operation Lower upfront costs No financial surprises Maximize uptime Lifetime extension Reliable performance PRODUCT LIFE CYCLE SERVICE OPTIONS Save on tomorrow s repairs at today s price On average a typical repair can be up to twice the cost of an extended warranty contract. Installation Startup & Inspection 1-3 years Depot or On-site Repair Services 4-6 years Extended Warranty Service Factory Certified Repair Services 6+ years Refurbishments with Full-System Warranty Equipment Upgrades Depot or On-site Repair Services Preventive Maintenance/Calibration Depot or On-site

4 Thermo Scientific Service Offerings Services Features & Benefits Startup and Inspection For new system installations, we ensure quick and efficient start up. Our experts will be at your site when you power up the system. Onsite Service Options Enjoy the convenience of our services right at your facility. Extended Warranty / Total Care Gain peace of mind with the same benefits as the original warranty. Visual inspection of unit and installation Performance verification testing Operator training Ensure unit is functioning properly with your equipment for optimal performance No packaging or freight costs Maximize uptime Available during the warranty period or with a purchased service plan All parts and labor covered Repairs performed by authorized factory trained technicians Only original OEM parts used No unexpected repair costs or PO required to obtain service Preventive Maintenance (PM)/Calibration Extend the functional integrity of your system. Regularly scheduled PMs can help prevent premature failure of critical components like pumps, compressors and fan motors. Performance verification testing Temperature calibration and full functional testing Complete system and functionality testing Improve performance and extend component life Refurbishment Restore your system to work like new. Customer Training Equipment training by certified technicians accommodates your specific needs. Critical components replaced using only original OEM parts Product life extended up to five years Restore peak performance Full functional testing and system calibration Complete system one-year warranty included Achieve practical and theoretical knowledge of equipment Gain confidence needed to operate, maintain, and troubleshoot equipment

5 H Red Stars indicate Regional Headquarters Thermo Fisher Scientific Temperature Control Global Footprint Providing a global service network of Direct and Authorized Service professionals to support our customers worldwide with:. Regional Call Centers Regional Service Centers Regional Dealer Networks Choose the right service solutions to meet your needs. Thermo Scientific Temperature Control Products Temperature Control Product/ Standard Service Offering Cross-Reference Table Fog Testing System Arctic, Sahara & Glacier Heated/Refrigerated Bath Circulators Merlin ThermoFlex Polar ThermoChill Water to Water Heat Exchangers ULT Heated/Refrigerated Bath Circulators CC/ EK Immersion Coolers SERVICE OFFERI N G Startup & Inspection n n n On-Site Service n n n n n Extended Warranty n n n n n n n n n Preventive Maintenance n n n n n n n n n Refurbishment n n n n n n n n n We offer a wide range of custom service solutions to meet your needs. Contact your local sales representative to discuss the right service solution for you!

6 Does any of your other lab equipment need servicing? To improve your laboratory s efficiency, you should be free to focus on your work, not burdened with managing instrument service. Unity Lab Services provides a complete portfolio of customized, integrated and innovative services and support solutions designed to help you improve productivity, reduce total cost of ownership and ensure compliance throughout your laboratory from instrument and equipment acquisition to disposition. Let our expertise complement yours. Explore all the new ways to protect your instruments and equipment at unitylabservices.com Support Plans Parts and Consumables Training and more thermoscientific.com/tc 2013 Thermo Fisher Scientific Inc. All rights reserved. All trademarks are the property of Thermo Fisher Scientific Inc. and its subsidiaries. Specifications, terms and pricing are subject to change. Not all products are available in all countries. Please consult your local sales representative for details. North America: USA/Canada toll free: +1 (800) USA: +1 (603) or service.tc.us@thermofisher.com Europe: Germany: +49 (0) or support.tc.de@thermofisher.com All other regions: +1 (603) or service.tc.us@thermofisher.com BRTCSERVICE 0913