Advocacy: libraries or librarians, by, 94, 228, 240; professional organizations, by, 29, 39, 45, 65 67

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1 A AAC format, 24, 101. See also Apple Computer; itunes Accidental Systems Librarian, 202, 244. See also Rachel Singer Gordon Adobe: Flash, 88, 100, 161, 209; software downloads, 147 Advocacy: libraries or librarians, by, 94, 228, 240; professional organizations, by, 29, 39, 45, ALA (American Library Association): advocacy, 29, 39, 45, 67; conferences, 37, 47, 215; State of America s Libraries, 67; statistics, 67 68; website, Amazon Kindle (ebook reader), AOL, 166, 179. See also Apple Computer: DRM (Digital Rights Management) and, 24 25, 28, 49; Macintosh (Mac) hardware, 24 27, 102, , 205, 215; imovie, 183; ipad, 24, 26, 222; iphone, 24, 26, 130, 222; ipod, 24, 26, 72; itunes, 24 26, 137; Macintosh (Mac) software (including OSX), 24 26, 100, , , 130, 205; Safari browser, 144, 241. See also Audiobooks: digital rights Audacity, 37 Audiobooks: 7, 26 28, 48, 61, ; digital formats, 26 28, , 219; digital rights and, See also DRM; ListenUp! Vermont; OverDrive; NetLibrary B Barnes & Noble NOOK (ebook reader), 33 Bill & Melinda Gates Foundation: xxiv xxv, 16, 21 23, 25, 29, 66, 184 BitTorrent, 137 Blowers, Helene: 23 Things: librarian training and, Broadband: internet access from home or work, xxvi xxvii, xxix, 15, 32, 62 63, 117, 136, 139; internet access from libraries: 65, ; in government surveys, xxxii xxxiv, 193 Browser: configuration, 88 89, , , 161, 177; cookies and, 23, 57, , ; defined, ; Chrome, 144, 241; Firefox, 60, 90, 144, 148, 150, 199, 241; Internet Explorer, 22 23, 117, 144, 161, 241; Opera, 144; plugins, 150, 161, 199, 241; privacy concerns, 57 58, 161, 242; Safari, 144, 241; vocabulary, See also URL; World Wide Web

2 ByWater, 37 C CIPA (Children's Internet Protection Act), xxiv, 54. See also Filtering; Government regulations Chat: Facebook and, 196; Gmail and, 167; Google and, 161, 174; library reference services and, 58, Computers: ergonomics of, 85 87; public library access, xxv, 22, 29, 66 68, See also Hardware; Software; Names of specific brands Consortia: 61, 218, 221; membership and, 6, 37; Open Source and, 37, ; technology decisions and, 6, 61; vendor relations, 6, 28 29, 228. See also Georgia; Green Mountain Library Consortium; Kansas Regional Library Systems; Northeast Kansas Library System; Vermont Online Library Cookies, 23, 100, , Creative Commons, 224, 232 D Database(s): 98, ; promoted via social software, ; providers, 61, 189; statistics, 189; vendor library relations, 48, Debian Linux, 38, 118 Delicious.com, 223 Desk Set, 219 Digital divide: xl; advocacy, xxviii, 29, ; defined, xxiv, xxx, ; library patrons, impact on, 11 16, 18, 52 53; library staff and, 2 3, 44, 63 68; library vendors and, 19 20, ; novice users and, xxix xxx, , 222; Pew Research Center, xxx xxxii, xl; political mandates, xxvii, 44-45; racial concerns, xxxii xxxiv; software and, 184; underserved populations and, xxiv, xxvi xxvii, xxx, xxxii xxxiv, 14 15, 222, Digital media files, 24 28, 61, 101. See also Apple Computer; MP3; OverDrive; Windows Media Audio DRM (Digital Rights Management): audiobooks and, 24 25, 28; ebooks and, E ebay, 151

3 EBSCO, 189. See also Database providers; Databases; Vendors Ebooks: 33 34, 192; standards, 34. See also: Amazon Kindle; Barnes & Noble NOOK; Sony Reader; NetLibrary; OpenLibrary 76 [77], ; attachments, 35, ; client-based, 165; library reference service, as a, 58, 67; Open Source, , 175, 241; options, , ; service provider-based, 31; web-based, 31 32, See also Library reference services; Names of individual programs and providers End User License Agreement (EULA), 54. See also DRM; Library policies Equinox, 37. See also ILS; Open source Evergreen, 37. See also Equinox; ILS; Koha; Open source F Facebook: ; customization, 196; privacy concerns, 57, 155, ; relevance, 30, 40, 44, 57, 147, 190; RSS feed, 197. See also Social networking Farkas, Meredith: Five Weeks to a Social Library, , 244. See also Librarian training FCC (Federal Communications Commission): xxviii, xxxii, xxxvii, 32, 238; National Broadband Report, 15; 2010 Broadband Study, 193 Federated searching, Fedora Linux, 118 FeedMyInbox.com: RSS feeds for , 198

4 Filtering: 75 [77], 153, 208, 213; , 167, 178; Google search results, 159; internet use policies, 55 56, 67, See also CIPA; Government regulations Firefox: 35, 38, 60, 90, 128, 241; Accessibar (plugin), 150, 161; AdBlock Plus (plugin), 148; BetterPrivacy (plugin), 161; help files, 37; plugins, 148, 150, 161; Sage RSS reader, 199; scripts, 196; search strategies, 161 Five Weeks to a Social Library (FWSL), See also Librarian(s): training FOSS. See Open Source Foursquare, 44. See also Social networking G Gates Foundation. See Bill & Melinda Gates Foundation Georgia: Georgia Library PINES, 37, 218. See also Consortia; ILS; Library catalog(s) Gmail: 31 32, 148, 160, , 180, 197. See also Google; igoogle GNU/Linux, 37, 118 Google: ; Chrome, 144, 241; cookies and, ; defined, ; RSS feed, 160; search strategies, 100, , 191; terms of service, 174; vocabulary source, 100. See also Gmail; igoogle; Search engine Gordon, Rachel Singer: Accidental Systems Librarian, 202, 244; Information Tomorrow, 5; troubleshooting, 202, 244 Government regulations, xxvii, 54. See also Filtering; CIPA Green Mountain Library Consortium (GMLC), 37, Gremlins, 204 H Hardware: ; donations to libraries, 59 60; novice users and, 86; troubleshooting, ; USB drive, 59 60, 78, 116, 131, 140, 222; vocabulary, 94 95, Herzog, Brian: librarian self-awareness and, 17 Hotmail, 31 HTML editing programs: BlueGriffon, 129; Taco HTML Edit, Hyperlink: ; browser configuration and, See also URL

5 I igoogle, 197. See also Google; Gmail ILS (Integrated Library System): 37 38, 219; troubleshooting, See also Names of individual systems; Library catalog(s); Open Source; Vendors IMLS (Institute of Museum and Library Services): library statistics and, imovie, 183. See also Apple Computer; Software Information Tomorrow, 5. See also Rachel Singer Gordon International Ergonomics Association, 85 Internet Explorer: 1, 22, 117, 144, 161, 241; privacy concerns, 23 Internet: access in libraries: 65 67; defined, ; history, ; library policies and, 56 59; searching, 100, 103, See also World Wide Web IRS (Internal Revenue Service), xxxiv xxxvi, 237, [247] itunes, 24, 26, 137 J Javascript: 23, 100, K Kansas Regional Library Systems: See also Library blogs / bloggers; MyKLOW Kansas State Library: consortia-based leadership role, 221. See also Library blogs / bloggers; MyKLOW Kindle (Amazon ebook reader), Koha: 37, 95, 219. See also Equinox; Evergreen; Open source Kupersmith, John: 4 6, 98 99, [247]; Library Terms that Users Understand, 99

6 L Librarian(s): advocates, 228; bloggers, 41 44; technological competencies, 46 47, 65, 69 70, ; training: 17 18, 218, 222, See also Social software: training tools; Names of individual programs and conferences Library associations: digital divide and, 2 3; reports, See also Names of individual associations and consortia Library blogs: 7, 41 44, 46, 205, 214, ; patron privacy and, See also Kansas State Regional Library Systems; Northeast Kansas Library System; State Library of Kansas; WordPress Library Camp of the West, 219 Library catalog(s): 29, 81, 95 96, 98, 102, 218; interface concerns, 102, See also Open Source; Vendors; WorldCat. Library of Congress, 29 Library patrons: digital divide impact, 9 16, 18, 51 52, 69 70; underserved populations, xvii, xxx xxxix, 14 15, 222, Library policies: 5, 48; 53 60, 75 [77]; hardware, 59 60, 140; internet use, 55 56, 58 59; privacy, 57 58; social software, 56 57, 140; special needs patrons, 15 18; wireless, 56 Library reference services: chat, 58, 66 67; , 58, 67, 76 [77]; IM, 67. See also Library statistics Library Society of the World, 160, 219 Library staff: digital divide and, 2 3, ; technostress and, See also Librarian(s) Library statistics: xl, 65 67, 147, 189. See also ALA; IMLS; Library reference services; PLA Library Success Wiki, 218, 241 Library systems. See ILS. See also Evergreen; Koha; Ubuntu; Vendors Library Terms that Users Understand, 99. See also John Kupersmith Library vendors: digital divide and, 19 20; consortia and, 228. See also Individual companies LibraryThing, 194 Linux. See Debian Linux; Redhat; Ubuntu ListenUp! Vermont: 61, 218. See also Audiobooks; NetLibrary; OverDrive Literacy: 89, 90, 135; computer, 2, 81, [231] 232

7 Lotus Notes, 183. See also Software M Macintosh (Mac) hardware: 24 27, 102, , 205, 215; ipad, 24, 26, 222; iphone, 24, 26, 130, 222; ipod, 24, 26, 72. See also Apple Computer; MP3 players; Smartphones Macintosh (Mac) software (including OSX): 24 26, 100, , , 130, 205 6; Safari browser, 144, 241. See also Apple Computer; Audiobooks; Digital rights management; MP3 players; Smartphones Microsoft: downloads, 147; MSN , 175, 210; Office, ; Publisher, 183; software, 21 24, 27, 89 91, , 130, 147, 177; viruses, impact on, 89 91; Windows OS, , 127. See also Internet Explorer; Outlook; Windows Media Audio Mousercise, 10, 71, 124, 145 Mozilla. See Firefox; Thunderbird MP3: 28; digital media format, 24 27, 61, 101, 219; players, 7, 24 27, 102, 219. See also Apple Computer; Audiobooks; ipod MSN See also Murphy, Rhonda: 23 Things and, MyKLOW (My Kansas Library on the Web): See also Kansas State Regional Library Systems; Northeast Kansas Library System; State Library of Kansas My Yahoo!, 197, 210 N Naughton, John: internet and web metaphor, , 249 Netiquette, 176 NetLibrary, 34. See also Audiobooks; ListenUp! Vermont; OverDrive Netvibes, 197 NOOK (Barnes & Noble ebook reader), 33 Northeast Kansas Library System (NEKLS): ; tech support, 220. See also Library blogs / bloggers; Kansas State Regional Library Systems; State Library of Kansas

8 Novice patrons / users: 13 16, 43, 56, 156; computers, knowledge of, xiv, 20, 22, 222; , knowledge of, 31 33, 76 [77]; librarian attitudes and assumptions, 8,14; library instruction of, 70 [73], 78 85; Netiquette: 176; online privacy, attitudes, 57, ; technological competency, 34, 36 37, 46, 51 54, 65, 227; vendor assumptions, 20 21, 23 24, O OCLC (Online Computer Library Center): 28 29; membership and, 29; WorldCat, Office software, OPAC (Online Public Access Catalog). See Library catalog(s) Operating systems, 24, See also: Apple Computer: OSX; Debian Linux; Evergreen; Koha; GNU/Linux; Microsoft Windows; Ubuntu Open Library, 192 Open Source: hardware, 37; software: 24, 37, 184, 214; tech support for, 37 38; vendors at library conferences, 37. See also Individual company names; Individual product names Opera, 144 Outlook, 138, 142, 165 6, 179 OverDrive, 7, 26 28, 61, 192, 215, 218. See also Audiobooks; ListenUp! Vermont; NetLibrary P Palm Beach County Library, 71 Pew Research Center: xxx xxxii; Pew Internet & American Life Project, xxix xxxi; Pew Internet Life Broadband Survey (2005, 2008, 2009), xxxi xxxii, 238 Photo editing software: Gimp, 38; Photoshop, 99, 127, 183 Photoshop, 99, 127, 183 PLA (Public Library Association): Public Library Data Service, 67. See also Library statistics Public Library of Charlotte & Mecklenburg County (PLCMC): 23 Things: librarian training and, 222 Policies: library staff, attitudes about, 5; privacy in the library, 57 58, 86 87; special needs patrons and internet access, 15 16

9 Portals. See igoogle; MyYahoo!; Netvibes Privacy: computer screens, 86 87; cookies and javascript, 23, , 161; Facebook and, 161, ; Gmail and, ; Google and, , , 174; Internet Explorer and, 23, 161; library policies on, 57 58, 242; webmail and, 172 Public libraries: computers and, 22, 29, 66 68, 197, 220 Q QuickBooks, 183. See also Software Quicken, 183. See also Software R Radical Reference, 219 Recursion. See Recursion Reader (Sony ebook reader), 33 Red Hat Linux, 118 RSS (Really Simple Syndication): ; FeedMyInbox.com, 197; librarians and, 223; Sage RSS feed for Firefox, 197. See also URL

10 S Safari: 144, 241 Scripts. See Firefox; Javascript Search engine: [73], , See Google; Yahoo! Searching: computer menu, 127; databases, , 213; ebay, 150 2; federated, ; library catalogs, 95 96; strategies, 100, 103, , ; library website, 213 SirsiDynix: ibistro library catalog, 102 Skype: xv, 13, 136, 137; library policies, 140 Smartphones: xxix, 24, 27, 222. See also Apple Computer; Audiobooks; DRM Social networking. See 23 Things; Delicious.com; Facebook; Foursquare; LibraryThing; Twitter Social software: interfaces, 195; library policies, 56 57; privacy, ; training tools, 17, ; vendor relations and, See also Social networking; Individual programs or sites by name Software: 21, , 113, , ; dialog boxes, 129; digital divide and, ; enforcing library policies, 140; Microsoft, 21 24, 27, ; office software, ; operating systems, , ; troubleshooting, ; updates, 87 91, 109, ; vendors and, 94; vocabulary, 94 95, ; widgets, 123. See also Individual programs by name Sony Reader (ebook reader), 33 Special needs patrons: 92 96; library policies for, 15 18, 92 SquirrelMail, 164, 175, 241. See also State of America s Libraries, 67. See also ALA Stephenson, Neal: In the Beginning Was the Command Line, 22 T Technology instruction: 26, 52; defined, 82 96, ; , ; for librarians, Technostress: 4 6, 10, See also John Kupersmith; Rachel Singer Gordon Tech support: 220; hardware, ; librarian role conflicts, 6, 91, ; patron needs, 36 38, [73] [77], 84 85, ; vendor issues, 37 38; 210,

11 Tennant, Roy, 159 Thunderbird, 138, 142, , 179 tl;dr (too long, didn t read): librarians, staff and technology, 9; novice users and technology, 18; old media versus new media, 48; vendors, hardware and software issues, 38 Troubleshooting: ; filtering, 208; hardware, ; software, Things, Twitter: 40, 44, 190, 192, 194; library uses, 65, 108 9; RSS feed, 197. See also Social networking U Ubuntu, 38, 118, 239 University of Washington Information School: Opportunity for All: How the American Public Benefits from Internet Access at U.S. Libraries, URL (Uniform Resource Locator): 138, ; browser configuration and, ; RSS feed and, See also Browser; Hyperlink; World Wide Web USB drive, 116, 131, 140 V Vendors: 6, 26, 38, 94, 192, ; consortial relations and, 6, 28 29, 218, 221, 228; EBSCO, 189; NetLibrary, 34; OCLC, 28-29; Open Library, 192; OverDrive, 7, 26-28; SirsiDynix (ibistro), 102; social software and, ; tech support by, See also Audiobooks; Databases; Ebooks; Software; Hardware; Names of individual companies; Open Source Vermont Department of Libraries, 218 Vermont Library Association, xiv, 2 3, 41 Vermont Online Library, 61, 190 Viruses: library computers or systems, 23, 74; Apple Computer, 25; novice users, and, 36 37; PCs, 88 91, 115, 130, 210 Vocabulary, ; See also John Kupersmith

12 W Web. See World Wide Web Web 2.0. See Social networking, Social software WebJunction, 22 23, 29 Webliography, 231, Wikimedia Commons: illustration source, as, 103, 118, , 241 Wikipedia: 137, 147; DRM, discussion of, 25; ebook, discussion of, 33; Google definition, 154; Open Source, discussion of, 37; vocabulary source, as a, Wireless: computer accessories: 112; home access 62-63; library access, 56, 65 68, 136, 179, 208 Windows Media Audio (WMA), See also Audiobook: digital formats WordPress: ; as content management system, Work Like a Patron Day, WorldCat, World Wide Web (WWW): addresses, 138, ; common misunderstandings, ; defined, See also Internet; URL Y Yahoo!: 161, 197, 210; Yahoo! Mail, 30 32, 98, 164, 171, 175, 180. See also My Yahoo! YouTube, xv, 140, 147

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