WEB DEVELOPMENT CAREERS WEB DEVELOPMENT WEB DEVELOPMENT STARTER PACK WEB DEVELOPMENT CAREERS

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1 WEB DEVELOPMENT CAREERS WEB DEVELOPMENT WEB DEVELOPMENT STARTER PACK WEB DEVELOPMENT CAREERS 1

2 CONTENTS PAGE 3 - Technical support guidelines 7 - Hardware and software requirements 9-3 month timetable guideline 11-6 month timetable guideline In this document you will find some helpful guides to completing your web development course with The Training Room. You will have received s containing login details and a code that you will need to use to register for different aspects of your course. You will have received login details for the TTR Virtual Learning Community (VLC)and a code for CIW that allows you to sign up and login. Please keep in mind that the codes are unique and can only be used once. If at any point you do not receive or lose your code please contact The Training Room as soon as possible. Once you progress through your course you will be required to contact The Training Room to receive your exam codes. Please once you ve received the exam code please log in here: As part of the cost of your course The Training Room will supply 1 free resit, subsequent resits will incur a fee of 90. The technical support guidelines are set out by CIW for use with their platform that you will be using. The hardware and software requirements set out in this guide will give you an idea of the minimum and recommended requirements for the course. You will find two timetables included within this pack, these are there as a guide to help you complete your course in either 3 or 6 months, please complete the units in the order stated. The CIW platform you will log into will have the units in the incorrect order, the correct order you should study the units will be: Internet Business Associate, Site Development, Network Technology Associate, Advanced HTML5 & CSS3 Specialist and finally JavaScript Specialist. Please use the timetable supplied by The Training Room to complete the course in the correct format, if you do have any questions please do not hesitate to contact your E-learning tutor or your Academy Assessor. 2

3 TECHNICAL SUPPORT GUIDELINES Certification Partners Technical Support is available to provide guidance and to help you with technical (hardware/ software) issues related to the functionality of your CIW course or other materials. This document is intended to help you identify and communicate technical issues, so we can provide fast and accurate assistance. Who to Contact for Help The first step is determining who to contact for help. The correct contact depends on the type of issue you are facing. Review the following guidelines to help you contact the right resource for support. Hardware/Software Issues Related to CIW Courses You should contact CIW Technical Support if: You are having trouble working through the hands-on labs in a CIW course because of issues with computers or software applications. You are having trouble accessing or using the online course components provided at CIW Online. CIW/Certification Partners Technical Support is available during the hours of 8 am to 4 pm EST/EDT, Monday through Friday, except for U.S. national holidays. Technical Support cases should be acknowledged within 1 hour from the start of business on each weekday. You can contact CIW Technical Support directly by phone or CIW Technical Support Courseware Purchases, Supply and Billing For questions about courseware (books) or online course components purchased or received, please contact the seller that provided your courseware. If you purchased your courseware from a third-party seller, please contact that seller directly. 3

4 Self-Study Courseware Self-study customers who experience hardware/software problems when attempting to work through labs or access CIW Online materials can contact CIW Technical Support for assistance. Customers who are taking self-study CIW courses sometimes have questions about topics taught in the content. Because self-study courses do not include classroom instruction time or instructor support, we suggest that selfstudy customers search the Internet for answers to their questions. The CIW Technical Support staff generally does not provide mentoring support for course content because CIW technicians are not necessarily subject matter experts or Certified CIW Instructors. However, we can take reports about content issues and pass them to the Content Development department for investigation. See the Courseware Error reporting section below for more information. Initial Troubleshooting Tips If you have an issue related to hardware or software, try the following troubleshooting tips and you may be able to resolve the issue without contacting Technical Support. Do you have other software applications open on the computer that are not needed for your coursework? If so, try closing all unnecessary applications. Have you tried powering down (i.e., restarting) the browser? Have you tried powering down (i.e., restarting) the computer? You should try these steps before contacting Technical Support because they often resolve other computer or software problems that may seem unrelated. What Information to Provide to Tech Support After you have tried the initial troubleshooting tips above, if you are still experiencing problems with hardware/ software, then it is time to contact CIW Technical Support. When our customers contact CIW for technical support, CIW are often in the process of assisting one or more students with technical support issues. You can accelerate the time to resolution by providing the following information when you get in touch. User Information Name of educational institution, school or other customer organization Type of Certification Partners campus (CIW, ICT or CTC) Name(s) of student(s) experiencing the technical problem Course access code(s) assigned to affected student(s) Problem Description Complete, detailed description of the technical issue Screen captures showing any alert messages, display problems or other details of the technical issue 4

5 Hardware Information Computer or device type (desktop or handheld) Note: Mobile devices are generally not supported by CIW course materials. Mobile devices use mobile-specific operating systems and browsers that function differently from desktop systems. Operating system type (Windows, Mac or Linux) Note: Most CIW course labs are written to Windows operating systems. Check the front matter of your course for the specific OS version recommended for course labs. If the computer being used has a different OS or OS version, then you may need to modify lab steps to accommodate your OS. Amount of memory in the computer Note: You can check memory by accessing the computer s System Information program under the Start menu. Software Information Operating system version number Are all the OS updates current? Browser type and version Virus protection settingos and programs Does the issue exist only when the browser is running? Network Information Does the classroom have a firewall? Internet connection type and speed (e.g., cable, T1, DSL) Is the Internet connection hard-wired or wireless? Is the system or classroom using any other connections? (e.g., wireless networks, multiple routers, a VPN, or other network devices such as faxes or printers) What other applications/programs were running on the computer at the time of the problem? Have you tried powering down (i.e., restarting) the modem and router? Online Course Material Information What CIW Online course topic was the user in or using at the time of the problem? What CIW Online menu topic was the user in or using at the time of the problem? What was the user doing in this course when s/he experienced the problem? What time of day did the problem occur? If this is a repeating problem, does it reoccur at the same time daily? 5

6 Other Troubleshooting Considerations Is this the first time that the user has experienced this issue? Have you or the user made any changes to the computer environment lately? Can you provide a screen capture of the problem? Have you been able to reproduce the problem consistently at least three times? What have you already done to try to correct the issue you are having? Courseware Content Error Reporting Throughout the courseware development process, teams of content experts (both internal and external) review the course materials and test the labs for accuracy and functionality. Occasionally, an instructor or student may identify an error within a course s content. The CIW Content Development team reviews every reported content error, and then documents the error and correction in a CIW Courseware Update file that is published on the CIW Web site. If you believe you have found an error in the courseware content, please provide us with specific information about the error, including the course name and location of the error. Most quiz questions have ID numbers that enable us to locate the question. Please send this information to the following address: CIW strive for continuous improvement of our products and are always happy to investigate. 6

7 HARDWARE AND SOFTWARE REQUIREMENTS These are the minimum requirements: Hardware PC - with 1.2GHz 32-bit (x86) or 64-bit (x64) processor. Hard Disk - 16 GB of space must be available for course applications and files. RAM - GB RAM (32-bit) or 2 GB RAM (64-bit). Internet Connection A minimum 1Mbps (3Mbps or better is preferred) broadband Internet connection is required (ADSL, 3/4G Mobile, Satellite or Cable). Router - Wireless-G or Wireless-N router with built-in Ethernet ports to connect wired network PCs and devices. WiFi or Ethernet Network Interface Card (NIC) Required (Wireless NICs must support the wireless router G or N). Sound and Speakers Required. Monitor x 768 screen resolutions using a VGA, DVI or HDMI connector. Web Camera and Microphone - Any type of Web camera and microphone. Some monitors include an internal Webcam and Mic. USB Webcams are a good choice. Software Operating System Windows OS; this series of courses is intended to be largely operating system independent and most versions of Windows OS should function properly. Browser Provided you use Hypertext Markup Language version 5 (HTML5)-compliant browsers, the labs should function properly. HTML5-compliant browsers include Windows Internet Explorer 9, Google Chrome (any version) and Mozilla Firefox (version 10 or higher). Adobe Reader DC - Some of the.pdf documents you will receive will have interactive elements that will require you to save them as.pdf files once complete to be re-uploaded. A free download is available on the Adobe website. 7

8 Setup notes: Microsoft Windows 7 (typical installation). Windows Internet Explorer 9 (typical installation). Google account ( necessary to access online cloud services and resources, such as Google Drive, Google Docs, Gmail, Google+ and Blogger. Students are responsible for their own account registration. Microsoft account ( necessary for students to access online cloud services and resources, such as OneDrive, Outlook.com (formerly Hotmail), Windows Essentials and Skype (formerly Windows Live Messenger). Students are responsible for their own account registration. Note: In 2013, Microsoft acquired Skype. Windows Live Messenger users were automatically migrated to Skype. Note: In 2013, Hotmail was replaced with Outlook.com. Hotmail users were automatically migrated to Outlook.com. Throughout the transition and thereafter, users Hotmail addresses, passwords, s and contacts will remain unchanged. An additional PC connected to the same network will be of benefit for some of the labs. 8

9 WEB DEVELOPMENT 3 MONTH TIMETABLE Please note that this is a helpful guideline and units should be studied in this order for better comprehension of the course. Lesson Week No. Reading Internet Business Associate Lab Assignment Online Resources Introduction to IT Business and Careers Internet Communication Introduction to Internet Technology Web Browsing Multimedia on the Web Databases and Web Search Engines Business and Personal Information Management Protecting Yourself Online Internet Services and Tools for Business IT Project and Program Management Site Development Associate Markup Language and Site Development Essentials HTML5 Coding Cascading Style Sheets (CSS) and Graphical Elements Hyperlinks HTML Tables Web Forms Video, Audio and Image Techniques Extending HTML GUI HTML Editors and Mobile Web Sites Web Site Development for Business Network Technology Associate Introduction to Networking Networking Components and Standards Connecting to the Internet Internet Services Hardware and Device Connectivity Network and Cloud Security Risks

10 Lesson Week No. Reading Advanced HTML5 & CSS3 Specialist Lab Assignment Online Resources HTML5 Essentials Using Cascading Style Sheets (CSS) Technology Introduction to CSS Version 3 (CSS3) Using Advanced CSS3 Techniques Introduction to JavaScript JavaScript Events, Functions and Methods Using HTML5 APIs Developing HTML5 Forms Completing, Submitting and Validating User Input Forms Designing for Mobile Devices JavaScript Specialist Introduction to JavaScript Working with Variables and Data in JavaScript Functions, Methods and Events in JavaScript Controlling Program Flow in JavaScript The JavaScript Document Object Model (DOM) JavaScript Language Objects Developing Interactive Forms with JavaScript JavaScript Security Custom JavaScript Objects Changing X/HTML JavaScript Libraries JavaScript and AJAX Debugging and Troubleshooting JavaScript

11 WEB DEVELOPMENT 6 MONTH TIMETABLE Please note that this is a helpful guideline and units should be studied in this order for better comprehension of the course. Lesson Week No. Reading Internet Business Associate Lab Assignment Online Resources Introduction to IT Business and Careers Internet Communication Introduction to Internet Technology Web Browsing Multimedia on the Web Databases and Web Search Engines Business and Personal Information Management Protecting Yourself Online Internet Services and Tools for Business IT Project and Program Management Site Development Associate Markup Language and Site Development Essentials HTML5 Coding Cascading Style Sheets (CSS) and Graphical Elements Hyperlinks HTML Tables Web Forms Video, Audio and Image Techniques Extending HTML GUI HTML Editors and Mobile Web Sites Web Site Development for Business Network Technology Associate Introduction to Networking Networking Components and Standards Connecting to the Internet Internet Services Hardware and Device Connectivity Network and Cloud Security Risks

12 Lesson Week No. Reading Advanced HTML5 & CSS3 Specialist Lab Assignment Online Resources HTML5 Essentials Using Cascading Style Sheets (CSS) Technology Introduction to CSS Version 3 (CSS3) Using Advanced CSS3 Techniques Introduction to JavaScript JavaScript Events, Functions and Methods Using HTML5 APIs Developing HTML5 Forms Completing, Submitting and Validating User Input Forms Designing for Mobile Devices JavaScript Specialist Introduction to JavaScript Working with Variables and Data in JavaScript Functions, Methods and Events in JavaScript Controlling Program Flow in JavaScript The JavaScript Document Object Model (DOM) JavaScript Language Objects Developing Interactive Forms with JavaScript JavaScript Security 21/ Custom JavaScript Objects Changing X/HTML JavaScript Libraries JavaScript and AJAX Debugging and Troubleshooting JavaScript

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