Aston University - Touch Pay at Stock

Transcription

1 Touch Pay at Aston University cashless payment account 2011/2010 Terms and Conditions of issue and use 1. Touch Pay at Aston University overview 1.1. All Aston University members, when registered on the Touch Pay scheme will have their unicard ID card activated for use for Touch Pay allowing them to: Plan and pay for food across the University, assisting them to manage expenditure throughout the year 1.2. Touch Pay will NOT permit the purchase of gambling products or alcohol in any University area 2. Membership 2.1. Only student and staff members of Aston University will be eligible to apply for a Touch Pay account 2.2. A Touch Pay account is personal to the registered Touch Pay account holder Any dealings that are necessary will be with the account holder Although account holders can arrange for a third party to top-up their account on their behalf, we will only deal with the registered account holder 3. Opening an account 3.1. An account can be opened: Online via or To open an account, a minimum payment of 20 will be required at the time of registering online The first time a Touch Pay account is activated and funds are loaded, should the first amount loaded be greater than 300, Catering@Aston will credit the account holder with an additional 10% of the value loaded to spend in the Catering@Aston outlets The additional 10% will be added to the user s Touch Pay account within 28 days of the first amount being loaded onto the Touch Pay account Should, for whatever reason, there be an issue loading the additional 10% to the user s Touch Pay account, Catering@Aston reserve the right to offer a substitution in the form of vouchers or similar to exactly the same value which can redeemed in the Catering@Aston outlets The account will become active ONLY once the applicant has registered online and loaded the card with funds and then activated their card at the Activation Point in the CaféTierra Food Court. IMPORTANT: You will need to activate your card at the Activation Point in the CaféTierra Food Court before you will be able to use it in the Catering@Aston outlets to purchase food Your Touch Pay account runs off your existing unicard ID card as issued to you during enrolment New Students joining the University from September 2011 will be issued with a Student unicard ID card that will incorporate the Touch Pay technology Students returning for their second, third or final year from September 2011 will be able to add funds to their Touch Pay account online HOWEVER, will be required to obtain a new unicard ID card from the ISA help desk on level 4 of the Main Building. Existing unicard do not incorporate the Touch Pay technology and WILL NOT work in the Catering@Aston outlets.

2 Returning students who partake in the Touch Pay scheme will not be charged for a new unicard ID card to use the scheme. However, a new unicard ID card will be issued free of charge ONLY if the student has funds loaded onto their Touch Pay account. Replacements of lost and damaged cards will still incur a charge We reserve the right to refuse acceptance onto the Touch Pay cashless payment scheme. 4. Online Payments 4.1. Online payments into the Touch Pay scheme can be made via the online payment form found at or Use of the online payment system is governed by the applicable terms and conditions at the relevant time. 5. Card ownership 5.1. The Card will remain the property of Aston University at all times 6. Communication 6.1. Communication with Touch Pay account holders, once registration has been completed, will be via their registered Aston University address 6.2. It is the obligation of the registered Touch Pay account holder to inform us of any changes to their contact details. Notification of changes should be made via to touchpay@aston.ac.uk 7. Areas of availability 7.1. The full list of cafés and restaurants accepting the Touch Pay card can be found at 8. Topping up 8.1. Account holders and third parties may make additional payments to top-up a Touch Pay account online via the Touch Pay website Only payments online will be accepted and can be paid by debit or credit card 8.3. Account holders should allow up to 24 hours for funds to clear 8.4. The minimum top-up payment will be There is no maximum amount that can be loaded. [Please note that 350 for an 11 week term will fund two meals a day, Monday to Friday, based on Sandwich/Crisps/Bottled soft drink meal deal at lunch time and the Value Range hot meal plus drink from the Traditional Foods counter in the evening Please note this is a guide ONLY as to how much you may wish to load] 8.6. Your Touch Pay account will hold funds on your account with no maximum value. For added security, your unicard ID card will carry a maximum of 100 at any one time. Once the balance on the card drops below 50, it will automatically draw funds from your Touch Pay account and top the card back up to Termination/suspension of Touch Pay scheme 9.1. The Touch Pay scheme has no scheduled end but will be reviewed by Aston University catering services on an annual basis 9.2. The University reserves the right to terminate or suspend the operation of the Touch Pay scheme for any reason at any time

3 Registered Touch Pay account holders will receive a full refund of any unspent funds in the event of termination or suspension of the Touch Pay scheme 10. Withdrawal from Touch Pay scheme Account holders may withdraw from the Touch Pay scheme at any time by completing the withdrawal form and either posting it to the Head of Catering Services: Catering@Aston, Main Building, Aston University, The Aston Triangle, Birmingham, B4 7ET or handing it in direct to the Catering@Aston Touch Pay help desk in the Main Building on the Ground Floor T h e withdrawal form is available online at On withdrawal from the Touch Pay scheme, account holders must specify whether they require a refund. If a refund is not specified we will assume that the Touch Pay account holder will spend any remaining funds on their Touch Pay card to reach a zero balance Refunds from unspent balances on a Touch Pay account will not be provided automatically in the event of an account holder leaving the University. The account holder must request to be withdrawn from the Touch Pay scheme to obtain a refund 11. Inactive Accounts Any Touch Pay account found to be inactive for a period of 18 months or more will be closed. Refunds will not be available after 18 months or more of inactivity. 12. Refunds Aston University will use all reasonable endeavours to return all unspent funds on accounts to account holders within 28 days of termination of, or withdrawal from, the Touch Pay scheme The method of refund will be based on how the last payment to the account was made: Credit/debit card payments made online will be refunded to the original credit/debit card The minimum amount for any refund is set at Fraud Once the unicard has been issued to you at enrolment, the account holder is responsible for the unicard incorporating Touch Pay and the funds on the account unless and until the unicard incorporating Touch Pay is returned to the University or is reported lost or stolen in accordance with these terms and conditions Touch Pay account holders cannot loan their unicard to any other person. It is for the exclusive use of the registered account holder and not otherwise Anyone discovered attempting to defraud the Touch Pay scheme will be subject to University disciplinary procedures and/or will be reported to the Police for further investigation/prosecution Touch Pay account holders cannot transfer money from their Touch Pay account onto another account holder s card The unicard incorporating Touch Pay is not transferable In all transactions requiring the use of the unicard Touch Pay card the outlet will expect to be able to identify the holder of the unicard Touch Pay card as being bona-fide. Failing this, the University has notified outlets to request that an individual offering a unicard Touch Pay card for the purchase of goods or services produce an alternative form of ID The University reserves the right to retain the unicard Touch Pay card at any time and in its absolute discretion

4 14. Lost/stolen cards In the event of an account holder losing their unicard Touch Pay card they must as soon as is reasonably practicable report the loss of the card to the ISA/Security helpdesk: Online at Telephone: Initial notification to stop a Touch Pay account must be made as soon as possible: Online: (24 Hours) Telephone: (Touch Pay Reception am to 5pm only) touchpay@aston.ac.uk (9am to 5pm only) Following initial notification, and as soon as is practicable, the account holder must report in person to the ISA helpdesk on level four of the Main Building (Monday Friday 09:00 17:00) to organise a replacement card and to complete the lost card report form and must be able to identify themselves as the bona-fide holder of the card Once the loss has been reported online via the Touch Pay website and recorded, as described above, the unicard Touch Pay account holder will not be liable for any subsequent transactions. A unicard Touch Pay card reported as lost will thereafter be void for the Touch Pay scheme The account holder will be able to collect a replacement unicard Touch Pay card from the ISA Helpdesk for collection (with ID such as their passport, driving licence) Where possible, a new card will be issued the same day The value of any unutilised credit on the old card will be transferred as a credit to the new card There is a 10 charge for replacing a lost unicard ID card incorporating Touch Pay The charge will not apply where the card has been stolen and a crime number has been obtained for the theft 15. Corrupt/damaged cards When a unicard Touch Pay card cannot be read by the card reader at the payment terminal, the account holder will be asked to report to the ISA Helpdesk to obtain a replacement unicard Touch Pay card The account holder will receive a new unicard the same day and the ISA help desk will ensure it is activated ready to use on the Touch Pay scheme. 16. Data protection Aston University undertakes to meet the conditions of the Data Protection Act 1998 when collecting personal data. The data collected will only be that offered by the user and will only be used for the purposes of the Touch Pay scheme and will not be disclosed to any unauthorised person or organisation 17. Feedback procedure All feedback regarding any aspect of the local services should be directed to the manager of the particular outlet/area. Please ask a member of staff in the outlet for details of the feedback process. Alternatively, full details can be found on the website of each unit Feedback for the Touch Pay scheme should be made to the Head of Catering or Marketing Manager via: The website, feedback section

5 to In person at Reception [From November 2011 Date subject to change]